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#16
Protection1_Logo

Protection 1

Rated 2.8/10 By Consumers

Our Score
7.2
User Score
2.7
Our Score
7.2
User Score
2.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.99-54.99

Install & Equipment Fee

$0

Contract Length

36

Cancellation Policy

Pay Balance

System Relocation Fee

Fees May Apply

Index

203

Number of Reviews

302

This Review is maintained by Chase Sagum

Review Last Updated: October 16, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#16
Protection1_Logo

2.7
$34.99-54.99
$0

Pros

Multiple Package Options

Protection 1 offers a variety of packages to their customers: from basic home security which requires a landline phone to state-of-the-art home automation that utilizes a cellular signal that can be controlled from a mobile device. Protection One also has a new DIY system for those interested in self-installation. For complete package details see the ‘Equipment Review’ tab above.

State-of-the-art Technology

Protection 1 has been around for 27 years, but they have continued to evolve with modern technology. Their Smart control and video packages are all wireless making for easy, non-intrusive installation. They utilize a cell signal so customers don’t need to worry about an internet connection or having a landline phone. Protection One customers can access and view their home’s activities via a smartphone. This enables customers to view live video feed, track the armed status, lock and unlock doors, turn on and off lights, control the temperature of the home, etc.

 

Secure Move

If a customer decides to move while in the middle of their protection 1 contract, Protection One will install a new or existing system to the new home for the customer, and pay $150 of the activation fee. The Secure Move feature really helps to set them apart in the industry, not many other companies in the industry offer a comparable service. For complete details about Secure Move, see the ‘Contract Details’ tab above.

Safety Net

If the customer suffers a loss due to their home being burglarized or damaged due to fire, Protection 1 will pay up to $1,000 of the home insurance deductible. This is a unique feature that not many other companies offer, and we have taken this into consideration when calculating our expert score. For complete details, see the ‘Contract  Details’ tab above.

Cons

Several Additional Fees

Protection 1’s main problem is that they require their customers to pay full-term for contracts even after cancellation. Customers do have 14 days after signing the agreement to cancel the contract, but they will still be charged a $79 re-stocking fee. Also, in their terms and agreements subsection Protection One states that additional equipment may need to be purchased, meaning that all of the advertised features may not be accessible without purchasing additional equipment. Their terms and agreements also state that the equipment will remain the property of protection 1, so even after the service contract the equipment belongs to the company. Prices may increase after the first 12 months of service as well.

Long Contract Lengths

Protection 1 has done a good job of keeping their monthly fees at reasonable prices. This is due in part to their 36-month minimum contracts. Keep in mind that if at any point a customer desires to leave the contract, the customer will need to pay off the remainder of the contract.

Base Security Model Requires a Landline Phone

Protection 1’s base security model, “Secure” starts at an affordable rate of $34.99/moth with a 36-month contract. However, the technology used requires the customer to have a landline phone in order to monitor the system. This technology is dated; not many have landline phones anymore and very few will have the desire to use the base system as a result. It also poses a security hazard
as the phone lines can be cut before the alarm is ever tripped.

See Top-Rated Home Security Companies

Our Recommendation

Protection 1 offers packages to meet just about everyone’s needs; from basic home security to complete home automation with state of the art technology. Their prices range from $34.99-$54.99 with a 36-month minimum contract. Protection One has customer service representatives that are readily available, with no automated phone systems and very short wait times. If this is important to you, Protection 1 is worth considering. Protection 1 may require some additional fees; additional equipment may need to be purchased in order to perform all advertised features, and prices may increase after the first 12 months of service. Also, if customers desire to cancel their service they must pay off the remainder of the contract balance.

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302 Protection 1 Reviews

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  1. User Score
    10
    May 7th, 2014 Laguna Hills, CA
    10 people found this review helpful!
    We used Protection 1 for a new building we were constructing. We agreed to pay for the installation and 1st month monitoring as the General Contractor. A year later we are still getting invoices for work beyond our agreement and then a threatening letter to pay or else. months of calling and emailing my local contact for assistance to no avail! Doesn’t return calls and passes emails off to someone “Pam” who does not respond either. Good Luck with this company. We will never use them again!!
    Read More
  2. User Score
    10
    April 22nd, 2014 Chanute, KS
    5 people found this review helpful!
    We changed our provider primarily to upgrade our system and receive additional systems: CO2 sensor,
    dog motion sensor and a cellular key pad. Installation turned out to be a problem with an older system but those problems were solved and the overall system seems to be functioning properly. Protection One installer had some problems but sought out another tech who knew how to overcome the antiquated system. Both were courteous and helpful.
    Read More
  3. User Score
    0
    April 11th, 2014 Tacoma, WA
    9 people found this review helpful!
    Do yourself a favor and pick someone else for your security needs. We got excellent service from them…25 years ago. Since getting them in the new house in July ’12, not so much. Within 18 months, there was a system failure. First we were mislead by a CS rep on the phone. ‘Oh, it looks like your batteries failed, you’ll need to replace them.’, So off to the battery store we went. $30 worth of batteries and 24 hours later, same system failure. The CS rep that time said we would need someone to come out to look at it. So we did. Repair guy came out, said something about the motherboard (the thing in the closet) having gone out, a problem he had never seen before, changed it and changed out the keypad (uh huh, more about that in a minute), said he wouldn’t bill for labor and left, taking the supposedly defective parts with him. A month later, we start getting billed for $300 by Protection 1. When I called to ask WTH?, I was told by a CS rep that the charge was for the keypad, which is ALWAYS changed out when there is a service call. So, we have a repair guy saying the problem was one he’d never seen before, and a CS rep telling me that they are charging me for a part they always replace no matter what the actual problem was. Do we see a conflict of interest and in stories here? It’s a scam, and I told them that. I should have known the minute they tried to sell us an MA (maintenance agreement) during installation that the real Protection 1 was long gone, and they were now just another rip off company. As soon as our initial contract is up, they can pick up their lousy system at the curb.
    Read More
  4. User Score
    0
    March 11th, 2014 Virginia Beach, VA
    7 people found this review helpful!
    BEWARE faulty equipment install your truley not being monitor then the company want you to pay a $750.00 to get out of contract,
    Read More
  5. User Score
    1
    March 7th, 2014 San Antonio, TX
    1 people found this review helpful!
    I ordered a security system with cameras from them. Tech was 2 hours late getting here with no apology or explanation. Took 3 hours and he didn’t even install the cameras, was told they needed to be programmed and he would be back the next day Tuesday. Tuesday came and went Wednesday came and went with no word from them. Finally on Thursday I was able to get ahold of them to be told they would be here Friday at 11, again 4 hours late. After an hour tech finally tells me he can’t install the cameras because of the internet I had! Really? He knew that on Monday when he came out. So after a week of being jerked around over the cameras I called to cancel them, was told I had a contract and it would cost $1800 to break. Told them I wasn’t paying that and I would contact my lawyer as well as the BBB. Was let out of contract but was now being charged $180 for one week service which I wouldn’t have had had the tech told me upfront about the cameras!! Sales people are terrible, customer service is terrible! Went with ADT, no hassle and they installed all the equipment in one trip.
    Read More
  6. User Score
    3
    February 28th, 2014 Orlando, FL
    8 people found this review helpful!
    I reported the Portection1 system not working on
    2/28/14 at 12mid day at my home
    Protection1 responded that it will take four days
    to have the alarm system working at your house
    Keep up your good work Protection1
    It will make good sense to look for another company
    soon.
    Read More
  7. User Score
    10
    February 13th, 2014 Provo, UT
    7 people found this review helpful!
    They installed a Cellular Unit to transmit my signal. They did a complete system check on all of my sensors, they made sure my system was in perfect working order. I transferred my service from ADT because I was not very happy. Protection 1 was very professional and avoided the hard sell. They just gave me what I asked for and great service. I also liked the fact that they have a local office here.
    Read More
  8. User Score
    10
    February 13th, 2014 Mapleton, UT
    4 people found this review helpful!
    After some 25 years +, Protection 1 has always been there for our protection. We appreciate them highly and hope for a great New Year with the protection and security we will receive.

    Sincerely with many Thanks,
    Tony

    Read More
  9. User Score
    10
    February 13th, 2014 Mapleton, UT
    2 people found this review helpful!
    window sensor quit, replacement was fast and efficient, representative was quick, polite and answered all questions I had. I like the email – identification thing – that’s great, no stranger coming to the door, or in the house! Keep up the good work Protection One!
    Read More
  10. User Score
    10
    February 13th, 2014 Wichita, KS
    4 people found this review helpful!
    We have had Protection One for a number of years now, and one of the best parts of their service is being able to reach a human whenever I call their customer service. It’s very refreshing to not have to sit on hold and keep pressing numbers to reach someone. When you do speak with a representative, they are always kind and professional and resolve the issue straight away. We love having Protection One and feel very secure in our home.
    Read More
  11. User Score
    10
    February 12th, 2014 Wichita, KS
    2 people found this review helpful!
    I chose Protection 1 because of the service. When I shopped around for who I could have secure my home a lot of companies have similar features out there such as remote access. With Protection 1 the sales process, customer service and support are second to none in being a friendly, effective and trustworthy provider that cares about me as a customer.
    Read More
  12. User Score
    10
    February 12th, 2014 Wichita, KS
    5 people found this review helpful!
    To be transparent, I am an employee at Protection 1. But what I can tell you is from the inside, the company puts the customer first and you feel it in the delivery of the service. Great products – similar to what you can get on the market from other companies, but service that STANDS OUT. Live person answers whenever we call in – no call tree to navigate. People on the phone that genuiely care about you as a customer and excellent service techs. I have had my service for nearly 4 years and wanted to share my review. There is a reason why Protection 1 has the highest customer retention in the security industry!
    Read More
  13. User Score
    10
    February 4th, 2014 Wichita, KS
    3 people found this review helpful!
    Great company and great product. Most security companies sell similar products/features. The biggest factor in choosing a security company (for me) is the service. Live (U.S based) person answers the phone every time I call and same day service if there is an issue. Can’t get that anywhere else!
    Read More
  14. User Score
    10
    January 31st, 2014 Salt Lake City, UT
    4 people found this review helpful!
    I’ve been considering an upgrade and was looking at options and called my current company, Protection 1, that I have had for 6 years. They have got the police to my house 3 times within minutes and saved me the hassle of changing companies by giving me a camera and they even gave me step by step on how to use my new smart phone- thanks to James in customer service.. So grateful. I never had to wait on hold EVER and any company with a call center- that is amazing.
    Read More
  15. User Score
    1
    January 29th, 2014 Atlanta, GA
    2 people found this review helpful!
    We had a very hard time canceling our services even though we had satisfied our contract. We were very displeased with their service due to slow response.

    One thing we found odd was that no mention had been made of the $1,000 deductible until we decided to cancel even though this was our second burglary. I suppose it was our fault for not reviewing the contract more carefully.

    I do not trust them and would not recommend them to anyone.

    Read More
  16. User Score
    0
    January 1st, 2014 Rosemead, CA
    6 people found this review helpful!
    Had Protection1 for 14+ years. Chose to cancel service and it took 12 months to finally cancel. They continued billing me for 6 months until I refused to pay further. They were on the verge of sending me to collections…….until I solicited the help of the BBB. Finally, they cancelled my account and moved my balance to $0. Terrible customer service.
    Read More
  17. User Score
    10
    December 5th, 2013 Wichita, KS
    3 people found this review helpful!
    This company shocked me with a do it yourself solution, at first I didnt want to do it but once they told me that I would get all the same perks and benefits as a professional install I gave it a try, Let me tell ya, some of these features I would never expect from an alarm company.
    Read More
  18. User Score
    10
    November 25th, 2013 Wichita, KS
    1 people found this review helpful!
    I have had a Protection 1 security system for about 4 months now and I haven’t had any issues. They technician was on time for my install. I LOVE that I can activate my system from my key fob!
    Read More
  19. User Score
    0
    November 3rd, 2013 Oxnard, CA
    5 people found this review helpful!
    We have been loyal customers for 19 years. After deciding to upgrade our system with current technology & remote accessing capability, we contacted them & signed an agreement to have them install the upgraded equipment including a Honeywell touch screen, video cameras, & keyless entry.
    On October 8, 2013 they installed the basic system, but did not complete camera or keyless door lock. Their technician took our 3 key fobs for repair.
    They have never returned to finish the installation.
    After more than 20 calls to their center in Wichita, I am just about ready to seek another security system from a different provider.
    Read More
  20. User Score
    0
    November 1st, 2013 Carlsbad, CA
    6 people found this review helpful!
    System faults and failures let me to cancel and received talk down pressure to stay. Also will not be reimbursed for 2 months of prepayment. Robbed!

    Have had multiple false alarm issues with the Protection1 system. I’ve had to provide my key and pass code to neighbors to come in my house while I’m gone and have them shut the system down. Have had a Protection1 service inspect and give the okay everything is good, but system continues to malfunction. Also had a main battery issue which the system was down for a week waiting for the battery to arrive. Be prepared to install it yourself and dispose of the old hazardous battery.

    I called Protection1 to cancel after over 5 years of service and was talked down to, to try to pressure me to stay with them. I refused to continue with their service and was then told that although I’m canceling my service affective today 10/31/2013 I will not be reimbursed for my prepayment of November and December. Also, cancelling over the phone is not acceptable to them. They require an email cancelation request and if not received within 7 days they will continue to bill you and take you to a collection agency if you don’t pay up. Protection1 is stealing from me for 2 months of service that I will not be receiving.

    This company is not even in the top 5 list and on other list not mentioned or below top 10. Consider other less expensive options with shorter contracts or no contracts and better service! Take a note on the problems and issues folks are experiencing when canceling with Protection1 or false alarm faults. Search on “Protection1 cancellation reviews”. You will also note issues with cancelling by going to the Better Business Bureau (BBB).

    Read More

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Our Score
7.2
User Score
2.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.99-54.99

Install & Equipment Fee

$0

Contract Length

36

Cancellation Policy

Pay Balance

System Relocation Fee

Fees May Apply

Index

203

Number of Reviews

302
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,431