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Our Score
3.8
User Score
1.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

90

This Review is maintained by Chase Sagum

Review Last Updated: July 17, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#82
safe_security

1.3
Undisclosed
Undisclosed

 

Pros

SAFE Security asserts that their main focus is on customer satisfaction; they concentrate on customer care through building custom security and safety systems, offering live call center customer service and providing free home security audits.

SAFE Security also offers other perks, like a Mover’s Packet for easily transferring your security system to a new home. Furthermore, due to SAFE Security’s UL (Underwriter Laboratories) certification, you can qualify for a discount up to 20 percent on most homeowner’s insurance policies.

Cons

There is an array of negative reviews concerning SAFE Security. However, it is difficult to know if problems arose from the SAFE Security company itself or from an authorized dealer.

Issues reported include poor customer service, hidden fees, and an undisclosed long-term contract. Make sure that you read and understand all contract information before you sign on the dotted line. We spoke to an official representative from Safe Security who told us that because they purchase contracts from other providers, often times people are disgruntled from their previous providers. Safe Security welcomes customers with several pieces of communication as well as signs and decals.

Our Recommendation

SAFE Security offers basic, custom security systems, monitoring and additional services with a focus on customer satisfaction for both homeowners and businesses.


About Safe Security

SAFE Security provides three different services or products. First, they sell and install home security and safety alarm systems. SAFE Security offers a wireless home security solution:

  • Control Panel and Keypad
  • Motion Sensor
  • Door/Window Contacts
  • Interior Siren
  • Remote Key Fob
  • Yard Sign and Stickers

SAFE  Security also supplies 24-hour monitoring. The monitoring center is staffed by live, UL-certified operators who are ready to alert the authorities, medical emergency teams or any other appropriate personnel; including alerting you and your family.

Additionally, SAFE Security also provides two different levels of extended service plans and optional services. Optional services include:

  •  Two-way voice intercom capabilities
  • Guard services
  • System arming and disarming reports
  • Cellular backup modules

The professionally installed systems will cost money for basic wireless systems and the IP-based self-install systems start at $0 for equipment fees and the basic protection package.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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90 Safe Security Reviews

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  1. User Score
    0
    April 14th, 2016 Salt Lake City, UT
    4 people found this review helpful!
    I have been trying to cancel my service since
    Dec,1015. I have done everything they told me to do, wrote a letter of cancellation spoke with representative informing of my intent. I am receiving phone calls now for payment of services I thought were cancelled! It is a nightmare.
    Read More
  2. User Score
    0
    January 13th, 2016 Pearland, TX
    5 people found this review helpful!
    Please Avoid signing a CONTRACT with SAFE SECURITY . They’re one of the WORST COMPANY I ever have to deal with! I have tried to get repairs for 8 months already and they never send nobody and when I call they transfer me from 1 to 20 different people and don’t even try to resolve my problem . After 8 months without any alarm system they keep sending me bills and all this time since my alarm is not working I also been trying to CANCEL the service but they REFUSE and want me to pay like $200.00 . Please BE WARE they will continue to send you bills and they won’t cancel your CONTRACT . This is the most HORRIBLE, WORST,UNETHICAL COMPANY THEY HAVE DONE THIS NOT JUST TO ME BUT TO A LOT OF PEOPLE. DON’T EVER GET THIS SAFE ALARM COMPANY.
    Read More
  3. User Score
    0
    October 9th, 2015 Papillion, NE
    4 people found this review helpful!
    I have had a security alarm system this company for over 10 years. I pay $22 for monitoring, $10 for wireless back up ?? and $ 7.95 for “extended maintenance?? After requesting a change in the monitoring to my name only about 1 year ago due to divorce. I decided to cancel my unused system only to be told that they had locked me into a new 3 year contract that I dit not agree to and without disclosure. I reported them to consumer protection. Also I triggered the alarm, nothing happens. Equipment faulty, complained, no one responds. Scam, AVOID!!
    Read More
  4. User Score
    10
    September 18th, 2015 GA
    2 people found this review helpful!
    Great service. I truly appreciate the great service they give me, lie i said there the real deal. I’ll refer this company to my friends and family.
    Read More
  5. User Score
    10
    September 18th, 2015 Hollywood, FL
    0 people found this review helpful!
    Love this service. Safe security is great my monthly is the same every month is not like my previous company it went up every year. Thanks guy’s
    Read More
  6. User Score
    10
    September 18th, 2015 Miami, FL
    0 people found this review helpful!
    Great company I can’t say anything negative about safe security and the sales guy in Miami fl
    Read More
  7. User Score
    10
    September 17th, 2015 Miami, FL
    0 people found this review helpful!
    I have 3 accounts with safe security and i have gotten great services onball 3. I recommend this company to anyone, and talk to Jean in miami fl he has the best customer service.
    Read More
  8. User Score
    10
    September 16th, 2015 Miami, FL
    0 people found this review helpful!
    Awesome company. Great sales rep and technicia. Thet came back to explain to us again how it worked they where nice and helped is out we wanted to pay the tech and he said no. Perfect company and prices.
    Read More
  9. User Score
    0
    September 3rd, 2015 Memphis, TN
    3 people found this review helpful!
    I was with Safe Security for 8 years and when we moved we called to cancel their service they stated we would have to pay the full last year of our second contract with them. This was around $460. If I wanted to transfer my service I would have to pay a transfer fee, but they couldn’t tell me exactly what that would be, as well as sign a new multi-year contact. Please avoid this awful company at all costs!
    Read More
  10. User Score
    0
    August 17th, 2015 Pacifica, CA
    5 people found this review helpful!
    This company bought out my account from another company who I had the greatest customer experience with. Safe Security took over the account and they have the worst customer service and I didn’t even have any say so in the switch, I was just notified that they were now the new owners of my account.
    I’ve asked for services and they refuse to call me back. Today their website links are all down, so I am wondering if I have a security company at all. I’ve placed a phone call and nobody answered and I had to leave a message. Let’s see if anyone calls back.
    Not a happy customer.
    Read More
  11. User Score
    1
    July 3rd, 2015 Renton, WA
    5 people found this review helpful!
    This outfit (SAFE) is as shady and unethical of a business that I have ever encountered. I had satisfied my contract with ADT and got a mailer from safe telling me that they had taken over my account. I have never signed any contract with SAFE. I have tried to cancel for 8 months now and they keep sending me bills. They are the poorest excuse of a business I have ever encountered. Loan sharks have higher levels of ethics.
    Read More
  12. User Score
    0
    May 15th, 2015 Dublin, CA
    5 people found this review helpful!
    NEVER DO BUSINESS WITH THIS COMPANY!

    I was a customer for over five years and when I sold my home I tried to transfer service to my new home. The sales team never returned calls (and don’t answer the phone) and the customer service team won’t cancel your account even after multiple notifications, so I continued paying for a new homeowner to have service in my old home. After almost a full year trying to resolve the situation I asked what it would cost to terminate the contract and was given two different prices in the same phone call (one nearly $300 and the other nearly $800!!). They refused to provide in writing that they acknowledged receiving my cancellation letter (even though they verbally confirmed it had been on file for months).

    This is the most unethical company I’ve ever done business with in my life. Beware.

    Read More
  13. User Score
    0
    May 1st, 2015 El Macero, CA
    5 people found this review helpful!
    Horrible. Fulfilled our contract and provided them with written notification of our intent to cancel. Confirmed with them several times that our contract would terminate and not be renewed. Now, 2 months after the contract ended they are sending us bills and marking them past due. Calls to the company did no good so we have contacted the Better Business Bureau and will be hiring an attorney. Stay clear of this terrible company.
    Read More
  14. User Score
    3
    April 16th, 2015 Anchorage, AK
    3 people found this review helpful!
    Safepay Security systems is an absolute scam. They have purposely billed me after repeated attempts to cancel the service past the contract period. They have taken over $200 in additional fees after cancellation. DO NOT USE THIS COMPANY!!!! THEY ARE NOT UPFRONT AND THEY ARE THE WORST WHEN IT COMES TO CUSTOMER SERVICE AND PROCESSING REQUESTS.
    Read More
  15. User Score
    0
    April 16th, 2015 Indianapolis, IN
    3 people found this review helpful!
    Few years i had a security system. This system was sold to safe secure systems without my knowledge. I cancelled my contract with them when my contract was up. For over a year they continued to take money out of my checking account. When i realized this was happening i called them. They stopped taking money out and told me they had my cancellation notice. They owe me over 1000 dollars and keep telling the check is in the mail. Be very careful with this company.
    Read More
  16. User Score
    0
    March 25th, 2015 Park Hills, MO
    3 people found this review helpful!
    Horrible, horrible company with unethical business practices. Takes advantage of American families trying to protect their family.
    Read More
  17. User Score
    0
    March 16th, 2015 Phoenix, AZ
    4 people found this review helpful!
    One day I missed an alarm notifiction call from Safe Security. I immediately called back using redial to the number 800-669-7779 and no one knew anything about our alarm going off. Something similar happened once before, so I pressed her on it and she then put me on hold. During the extended hold the police arrived. The phone got disconnected during that hold so, I spoke to the police about it for a while and after that called Safe Security back once again calling the same number used to inform me of the alram. Still no one knew anything about the alarm,

    I now have a false alarm assesment of $96.00 from the city. I have made a dozen or so calls and they continually disconnect me, put me on extended holds and no resolution.

    Read More
  18. User Score
    0
    December 22nd, 2014 Cockeysville, MD
    3 people found this review helpful!
    BE VERY AWARE!!! One of the worst companies I have ever had to deal with! I have been with SAFE for a while with no real issues. But… When I moved to a new house, I called them to see what I needed to do. They told me that if the new owners took over my contract that they would replace my system. They did not tell me that replacement of my system meant a starter kit. I had over a dozen additional sensors and equipment. I had to fight and basically beg them to replace my system to what I had because they did not tell me to take what was above and beyond a keypad, 3 sensors and a motion sensor. After many, many phone calls they finally came close to my old system. Then I get a phone call saying I have not paid my bill when I was signed up for automatic bill pay. I paid my charge and the rep said he was correcting the problem. Well three months later I get another phone call saying that if I don’t pay my bill that it would go to collections thinking that I was signed up for auto bill pay. I have spent almost 12 hours on the phone with them that I will never get back! The amount of times thy put me on hold for a half hour or more is unacceptable. They must be laughing at me on the other end. After all my many issues (I haven’t event listed all of them because I am tired of typing) I asked them to reduce my contract to1 year and not 3. I just don’t see that it is fair to be stuck in a 3 year contract with someone that I have had so many issues with. This is apparently to much to ask! FIND ANOTHER COMPANY.
    Read More
  19. User Score
    0
    November 21st, 2014 Cincinnati, OH
    5 people found this review helpful!
    BEWARE! When someone is parked in your driveway when you get home and tells you they are there to just “upgrade” your software……………..DO NOT SIGN their paperwork unless you read it very carefully. I took the person at their word only to discover three monthls later that by signing, I renewed my service contract for another 36 months.
    READ THE REVIEWS LISTED HERE!
    Read More
  20. User Score
    1
    September 26th, 2014 Pittsburgh, PA
    5 people found this review helpful!
    We were loyal customers to this home monitoring company for over seven years. After our first five years as customers, we bought a home in a nearby suburb of Fort Worth, TX and transferred our contract to our new address. This was a relatively seamless process with the exception of SAFE Security requiring us to purchase a second smoke detector from them for $90 for the upstairs. All of the customer service reps that handled our address change and transfer of equipment to the new home referred to our account changes as a “transfer”. Never once did anyone from SAFE Security mention that a “new contract” would begin with the address change. We unknowingly signed what we thought was a “transfer of service” to the new address. After just over two years in the new home we had to sell our home and relocate to Pennsylvania for a new job. When I called SAFE Security to cancel our service contract, since we are now in a temporary rental home, I was informed for the first time of the new 36 month contract that began when we moved to our home in Fort Worth. I was also shocked to find out that we would be charged a cancellation fee after being loyal, consistent customers with no gap in service for more than seven years. I was also very disappointed in the poor quality of customer service I was given during the cancellation process. During my first call of the day, I was put on hold for about 15 minutes only to be transferred to another agent and start the whole process over again. The second agent also put me on a hold for a similar length of time. That call ended abruptly with my call being transferred to the voice mail of another customer service rep. I then hung up and called back. This time I spoke with Kabrill, one of the customer service managers. His tone was sassy and he made sure to let me know that the reason I could not hear him speak on the line clearly was because he had to turn down the volume on his line due to my voice being too loud. The call ended when he hung up on me as I was letting him know that I would not be paying any kind of cancellation fee and I was upset that he was not able to resolve the situation. I was forced to call back a third time. This time I did speak to a nice woman that allowed me to give her my mailing address for our final bill. This company seems very desperate to hang on to customers at all costs, even if the services provided are no longer needed by the customer. There is no appreciation for customer loyalty.

    Kathryn and Mark Houghton
    Keller, TX
    contract #1540002

    Read More

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Our Score
3.8
User Score
1.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

90
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,441