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#29
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SafeTouch Security Reviews

Reviews of SafeTouch Security from real customers
(153 verified)

Our Score
6.1
User Score
2.5

See Top Rated

Our Score
6.1
User Score
2.5
Rank this Company

Ratings Breakdown

Price

Price Per Month
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Fees Apply

Technology & Equip.

5/5 = BEST
1/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
153

Overall Score

Based on ranking criteria
6.1 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 15, 2019

  • Response Rate: SafeTouch prides itself on its guaranteed 45-second response time, meaning that if your security system is triggered in any way, you will hear from a SafeTouch representative in under a minute.
  • Warranty: There is a warranty on both parts and service for as long as you are a SafeTouch customer. And if you are not completely satisfied within 30 days, you may return your security system for a full refund.
  • Contract: SafeTouch features a 36-month minimum contract requirement, which can be a long-term commitment for new customers. Customers do have the option to pay a month-by-month contract after two years, but unless they specify this as their preference, SafeTouch will role them into an additional two-year contract.
  • Our Recommendation: While SafeTouch responds quickly and provides a warranty for parts and service, their long-term contract and lack of company transparency is reason enough to look elsewhere for home security. Companies like Protect America and Frontpoint are viable options.

Most Helpful Reviews From SafeTouch Security Customers

  1. User Score
    1
    Monique Thompson
    July 24th, 2018 Bluffton, SC
    The video camera that was installed stopped working 20 days after the “warranty” which was only 60 days or something. And it would cost $150 to send someone out to look at it. Also, the response time is more than 45 seconds and not what was promised. I’m VERY disappointed because I wanted a local company but they aren’t delivering their promises.Read More
  2. User Score
    0
    Irisellis Pabon
    March 26th, 2018 
    After the signing up with safe touch 3 months later our camera stopped working. The two way communicator barely comes on if the alarm goes off. After a year of dealing with this poor quality security system we wanted to cancel but low and behold we are apparently locked into a 5year contract which was not discussed durning the initial sign up. I would have never agreed to a 5year contract for anything!Read More

153 SafeTouch Security Reviews

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  1. User Score
    0
    July 10th, 2014 Orlando, FL
    0 people found this review helpful!
    The salesman told me I had a three year contract and I told him I was renting this house, he stated “No problem, it will be the same price for three years. Year one is $11.00 per month and year two and three is $ 24.95 per month” Wnen I called the company they stated it would be a $250.00 charge and $34.95 per month. This is very hard for someone on social security.
    Read More
  2. User Score
    2
    June 26th, 2014 FL
    1 people found this review helpful!
    Rip off. Lied about availability of techs and time to repair. Substandard hardware that required regular service and 7 to 10 days to get someone out. Finally switched to ADT and they are still trying to bill me claiming they never received any one of my dozen or so cancellation notices. Liars and crooks.
    Read More
  3. User Score
    0
    December 28th, 2013 Apollo Beach, FL
    3 people found this review helpful!
    Worse company ever. We were sold a 3 year contract which we prepaid in advance. In all honesty we should have hired an attorney as it is a 5 year contract but they refuse to give us a copy of the paperwork so it looks like we will need an attorney just to get the paperwork. We have receive no training on the system despite promises for over 3 years that they will come out and show us how to use the system. We are unable to change any passwords, or our phone number despite repeated calls to the rudest customer service team on the planet. Every call to Customer Service results in a different answer. We have lost all faith in this company to protect our property. If Customer Service cannot figure out what services we have on our account – how can we expect them to direct a first responder to our building in the case of an emergency??? Complete scam – once they have your money, they could care less for you as a customer.
    Read More

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Our Score
6.1
User Score
2.5
Rank this Company

Ratings Breakdown

Price

Price Per Month
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Fees Apply

Technology & Equip.

5/5 = BEST
1/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
153

Overall Score

Based on ranking criteria
6.1 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,284

Overall Score

Based on ranking criteria
9.0 /10