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#27
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SafeTouch Security

SafeTouch Security offers professional alarm monitoring and installation in Florida and Georgia.

Our Score
6.1
User Score
2.3
Our Score
6.1
User Score
2.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$30+

Install & Equipment Fee

$99

Contract Length

36 Months

Cancellation Policy

Unavailable

System Relocation Fee

Unavailable

Number of Reviews

168

This Review is maintained by Chase Sagum

Review Last Updated: July 17, 2019

In many ways, SafeTouch offers security systems comparable to other companies in the industry: average contract length of 36-months and an average installation fee of $99. However, their undisclosed pricing and equipment information, along with negative reviews of the company’s customer service, puts them behind the curve when it comes to choosing the best home security system.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#27
SafeTouch_Logo

2.3
$30+
$99

Pros

Response Rate

SafeTouch Security prides itself on its guaranteed 45-second response time, meaning that if your security system is triggered in any way, you will hear from a SafeTouch representative in under a minute.

Professional Installation

Many people interested in home security want a service that offers installation of motion sensors, security cameras, a monitoring station, and other equipment purchased. SafeTouch promises quality installation by their licensed employees. This service comes with a promise that they will have everything installed correctly the first time. For those more interested in a DIY alarm service, we recommend checking out Protect America.

Average Warranty and Contract

There is a warranty on both parts and service for as long as you are a SafeTouch customer. Those who are not completely satisfied with SafeTouch home security can return the alarm system within 30 days for a full refund. SafeTouch features a 36-month minimum contract requirement, which is average with other home security companies. Customers do have the option to pay a month-by-month contract after their contract ends, but unless they specify this as their preference, SafeTouch will role them into an additional two-year contract.

Cons

Negative SafeTouch Security Reviews

Over the past year, 95% of SafeTouch security reviews on Best Home Security Companys have been negative. Below are the most common complaints we see from customers:

  • Contract. While SafeTouch Security does not share contract information on its site, reviewers say they are locked into a 3- to 5-year contract.
  • No Cancellation Option. Whether a customer was moving or no longer interested in the service, reviewers say that SafeTouch does not let them cancel.
  • Poor customer service. Many reviewers mention that the customer service personnel say different things and that they feel mislead. The general consensus is that customer service is frustrating to work with.

SafeTouch Security review from Yolanda, left on 10/26/18:

Review of SafeTouch Security on Best Home Security Companys

Undisclosed Alarm Package Information

All SafeTouch home security systems come with the promised 45-second response rate. They also include an emergency power source, lifetime warranty, local UL monitoring, crash detection, and the MySafeTouch App. SafeTouch uses cellular monitoring for their security systems. While the company does not disclose pricing on its site, the offer vague information on three alarm packages:

SafeTouch Secure – The company’s website says this package comes with “all the essentials”. While we don’t know what the mean, we can assume it comes with a control panel and sensors. At least one motion detector is included, along with window contacts.

SafeTouch Advantage – The control panel with this monitoring package has a 2-way voice feature. You can also include smart home features such as lighting, temperature, and crash detection.

SafeTouch Pro – This is the only monitoring service offered by SafeTouch that includes security cameras. Again, all the monitoring equipment is not outlined on SafeTouch Security’s website. Video can be streamed using the company’s mobile app and saved to cloud storage.

Limited Locations

SafeTouch Security only offers monitoring services in Florida and Georgia. For those who live outside these two states, we recommend reading about our top home security companies.

Our Recommendation

While SafeTouch responds quickly and provides a warranty for parts and service, their lack of company transparency and negative customer reviews are a good reason to look elsewhere for home security.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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168 SafeTouch Security Reviews

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  1. User Score
    10
    June 6th, 2017
    2 people found this review helpful!
    Had a great experience with Johnathan! Great products. Lots of options. Highly recommend 813-470-8565
    Read More
  2. User Score
    0
    May 20th, 2017
    2 people found this review helpful!
    What kind of radio commercial advertising is that in Tampa ? That voice is so irritating and makes anyone listening quickly shut it off. I’m not looking for a home security system and do not need one but I needed to reach out to tell you how horrible of an ad that was. Get it off the air
    Read More
  3. User Score
    10
    May 9th, 2017
    1 people found this review helpful!
    Sean, Was very pleasant and did his job very well. Paid attention to detail. Great job!!
    Read More
  4. User Score
    1
    April 17th, 2017
    7 people found this review helpful!
    Very bad experience from day one. There so called expolice salesmen told us so much BS that we didn’t now what to think. Told us we would get 8 free window sensors plus a extra motion detection unit and two free key controls. Asked him about the paper we needed to sign with prices on all these so called free items, and he said yes it’s free but you need to sign it for inventory. He told us the monitoring woulf be $30.00 a month and ended up being around $60.00. Tryed to cancel but they would let us because the day after we signed they sent it to a 3rd party and they said we had to pay them for 3years. Told them I thought there company was a scam and wanted to cancel at the earliest date. Checked back with them later about 3 year and they said my contact was automatically renewing for another two years ! Warning Lester Jackson there CEO is a scam and after leaving over 100 messages for him to call me, my message went unanswered. Five years later my credit is shot and I’m still stuck with this crappy system!!!!
    Read More
  5. User Score
    2
    April 5th, 2017
    4 people found this review helpful!
    The salesman promised more than the company could deliver. He is no longer with Safetouch. Just called to let the company know I will be out of town. On hold for 10 minutes, so I finally gave up. When there is a problem with the alarm sounding for no apparent reason and it turns out to be a bad battery in a window wireless connection, instead of replacing all of the batteries for all the windows (since they were all installed at the same time), the repairman replaces one battery. Then a week later, replaces another one. A week later another one, etc. Wastes everyone’s time! This company was better when it first started. Seems to be cutting corners.
    Read More
  6. User Score
    10
    March 27th, 2017 Santa Rosa Beach, FL
    1 people found this review helpful!
    Jesse repaired my system and did a great job.
    Read More
  7. User Score
    0
    March 23rd, 2017
    3 people found this review helpful!
    Called made an appointment. The sales person was over half an hour late. Agreed to services as well as pre paid for equipment. They were very fast at taking the money out but never called to schedule to install. Four days latter I call to get them to schedule install. I take time off to get the install done and they are late and one of them isn’t even wearing a safe touch uniform. My current system has two keypads the one to replace doesn’t have two only one. So the installer says he can add them at additional cost. Then he goes into the limitations of the recording features and suggests the inside camera not be set up to record. That’s the whole point of having cameras to be able to record! I tell them to leave and they resist trying to defend their position so I insisted they leave. The start to leave and say that I will get a refund as requested. Call to cancel and get the refund processed at 815am. Then the sales rep calls to try to salvage the business. I tell them unless you can process my refund I have nothing to talk to you about. Still waiting to talk to someone about a refund.
    Read More
  8. User Score
    0
    March 20th, 2017
    4 people found this review helpful!
    Trying to cancel this service is like pulling hen’s teeth. I have been trying to cancel our service for well almost 2 months. We are still getting charged. We are still being told they “never got our email” to cancel. ABSOLUTE CROOKS. Stay away from them!! Overpriced and totally not worth the hassle. Go with ADT.
    Read More
  9. User Score
    0
    March 14th, 2017 Jacksonville, FL
    2 people found this review helpful!
    Have not been pleased. The system doesn’t work well. I bever have gotten a call when the alarm went off. Why have it? Oh I know the auto-renew contract you aren’t aware of! Will not recommend this company. Reviews are bad too
    Read More
  10. User Score
    0
    February 14th, 2017 Saint Marys, GA
    4 people found this review helpful!
    Just in case anyone was thinking about getting a home security system and let’s say you are thinking about Safe Touch, punch yourself in the face repeatedly with a barbwire wrapped stick until you change your mind. To put it in very simple terms and interrupting all the legal jargon and 14 pages of contracts you sign this is the bottom line- you sign a 5 year contract for $45.00 a month. Refuse to pay it they will send you to collections and then your credit rating is affected, you lose. Stay away and think about that stick every time you hear a Safe Touch commercial. Oh yea I almost forgot to tell you, if you don’t advise them 60 days in advance to the end of your contract you are automatically enrolled into another 2yr contract, remember the 14 page contract- it was in the fine print. Think really hard about Safe Touch!
    Read More
  11. User Score
    1
    February 11th, 2017 Middleburg, FL
    5 people found this review helpful!
    Paid up front for three years, called to cancel service and they told me it automatically enrolled in another two year contract. This company is nothing but a big rip off!!!!!
    Read More
  12. User Score
    10
    February 1st, 2017 Tallahassee, FL
    2 people found this review helpful!
    I have been a Safe Touch customer from the beginning when they bought out Scot Alarm. I have always been pleased with their service. This month I moved and had a complete new system installed. Jamie S performed the installation. I was very impressed with his work. He is a very knowledgeable person and did an outstanding job explaining the system and how it works. I love my new system.
    Read More
  13. User Score
    10
    January 18th, 2017 Quincy, FL
    2 people found this review helpful!
    I was assisted by Jarrod A. today from Tallahassee Fl. He installed a new system with 13 contact points. He did a great clean job and explained how the new system works with great customer service. I recommend this technician for any Tallahassee SafeTouch customer.
    Read More
  14. User Score
    10
    January 17th, 2017
    1 people found this review helpful!
    I have been a Safetouch customer for 7 years and I would recommend their service to everyone. I really like the 2 way communicator that allows the Safetouch operation to communicate with you to determine what your needs are when the alarm is triggered. The batteries were low on my medical pendants and Jesse B. provided excellent service with replacing all the batteries in my sensors and testing my system.
    Read More
  15. User Score
    0
    January 17th, 2017 Savannah, GA
    6 people found this review helpful!
    I can not recommend Safetouch even though I have been a business customer for around 10 years. When my home service stopped working and kept beeping I contacted Safetouch and they would not help me as the account was in my ex-wife’s name. I told them if they could not fix it or stop the beeping (which had kept me up the night before) they needed to stop charging me and cancel me account. They agreed over the phone. However they kept charging me and when I wanted to cancel the account later they told me that it had automatically renewed for 2 years because they did not receive a cancellation letter which they never told me I needed to send. They refused to work with me in any way and the only way I could cancel they account was to pay off the remainder of the balance for the contract. If I did not they said they would take my ex-wife to court. I explained to them that I had a service that did not work and that if they forced me to pay off the balance I was going to take my business account somewhere else. I was not asking for a refund of the money they charged my card without my permission, just for them to waive the remainder of the contract and let us go our separate ways. How much was left on the contact? $120. They refused. Amazing that a company can so steadfastly refuse to help and work with a customer that has been doing business with them for a decade. $120 was more important to them than my patronage, good will, and also the simple fact that they were providing me with a service that was not working. Please read the contact and be aware that it will auto-renew and that money is more important to Safetouch than service our your loyal patronage.
    Read More
  16. User Score
    10
    January 16th, 2017 Tallahassee, FL
    1 people found this review helpful!
    Robert N did an excellent job of replacing all the batteries. he was courteous and friendly.
    Read More
  17. User Score
    10
    January 14th, 2017 Doerun, GA
    1 people found this review helpful!
    Jamie S. was VERY knowledgable and able to answer All of my questions, had endless patients and before he left he and I were certain I understood the system. Thank you so very much for sending him.

    Sincerely,
    Melonie Reese
    Donasonville Georgia

    Read More
  18. User Score
    10
    January 14th, 2017 Tallahassee, FL
    1 people found this review helpful!
    Jamie S. and Sean H. were very knowledgeable, helpful, and friendly.
    Read More
  19. User Score
    10
    January 10th, 2017
    1 people found this review helpful!
    My Techs name is Aldo. He came on time and he took the time out to explain the monitor system to me, and showed exactly what he was doing at all time. He answered all of my questions and he conducted himself in a professional level at all times. I would definitely recommend him to a friend/family member/business Associate.
    Read More
  20. User Score
    10
    January 8th, 2017 Tallahassee, FL
    1 people found this review helpful!
    I had Brandon for service tech. He did A outstanding job.A very polite young man.He is a credit to your
    Company.
    Read More

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Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

All reviews are moderated by real people at BestHomeSecurityCompanys.com to make sure they provide an assessment of the company being reviews. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

Our Score
6.1
User Score
2.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$30+

Install & Equipment Fee

$99

Contract Length

36 Months

Cancellation Policy

Unavailable

System Relocation Fee

Unavailable

Number of Reviews

168
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,444