Best Home Security Companys

132 Companies 16,935 Real Customer Reviews

Reviews for SimpliSafe | 2019 Home Security Company Reviews
Current

What Others Are
Researching Right Now:

#5
Reviews for SimpliSafe | 2019 Home Security Company Reviews

SimpliSafe

SimpliSafe offers a DIY home security and automation system. Low monthly monitoring costs and high up-front fees.

Our Score
8.1
User Score
5.1
Our Score
8.1
User Score
5.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$15-25

Install & Equipment Fee

$229-1000

Contract Length

None

Cancellation Policy

60 Days

System Relocation Fee

Free

Number of Reviews

788

This Review is maintained by Chase Sagum

Review Last Updated: September 18, 2019

SimpliSafe is a DIY home security monitoring service that offers various home security packages. Customers can customize their security packages or can choose from a package already created. The company has low monthly monitoring fees and doesn’t require a contract, but they charge high upfront fees. People can monitor their home automations and security system straight from SimpliSafe’s app.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#5
Reviews for SimpliSafe | 2019 Home Security Company Reviews

5.1
$15-25
$229-1000

Pros

Low Monthly Monitoring Cost

SimpliSafe has two, 24/7 monitoring plans. “The Standard” is a home security service that is $15/month. It uses a cellular connection through Verizon and T-Mobile. “The Interactive” is a professional monitoring plan is $25/month. This includes smart home integrations and alerts via mobile app, as well us unlimited camera recording. These monthly fees are lower than other home security systems.

Standard: $15/month
  • 24/7 cellular monitoring
  • Smart home monitoring (fire, smoke, water, etc)
Interactive: $25/month
  • 24/7 cellular monitoring
  • Smart home monitoring (fire, smoke, water, etc)
  • Smart home integrations (Amazon Alexa, Apple, August, Google Assistant)
  • Mobile App use
  • Text alerts
  • Video verification and camera recording

SimpliSafe Has No Contracts

SimpliSafe does not require its customers to sign a long-term contract. Instead, their contracts are month-to-month. The company is able to do this because customers buy the home security systems up front, which means the up-front fees will be high. The equipment you purchase has a 3-year warranty and a 60-day money-back guarantee.

DIY Installation

DIY installation can be a pro or a con depending on the individual. SimpliSafe is good for those interested in buying their own home security equipment and setting up the sensors and keypad however they want. Those who want the help of a technician can pay $79 for professional installation.

Read About Protect America’s DIY Security Systems

Cons

SimpliSafe Complaints

In 2019 so far, Best Home Security Company reviewers have given SimpliSafe an average customer rating of 3.5/10. The biggest complaints of SimpliSafe are:

  • Sensors. Many customers report having to replace faulty sensors – not connecting to the overall home security system properly, or not sticking to the walls/doors. Specific reviews mention the carbon monoxide sensor.
  • Cheap Equipment. In addition to issues with the sensors, many report that they have experienced issues and glitches with the entire system.
  • False Alarms. Because of the sensor and equipment issues, customers are also reporting false alarms with the SimpliSafe system
  • Customer Service. Reviewers mention that customer service is difficult to work with. Some customer reps have not been helpful in dealing with system issues customers have.

You can read more reviews from real SimpliSafe customers below.

High Upfront Fees

SimpliSafe customers have to pay for their equipment upfront, which means they will pay a minimum of $229 upfront for SimpliSafe’s most basic system, and over $775 for the most comprehensive system, a doorbell camera, and indoor cameras. This can be expensive for homeowners who don’t have the funds to make a large payment upfront before receiving their home security equipment.

SimpliSafe Packages

Most packages include no contracts, 24/7 professional monitoring, and no phone line is needed. All offered packages come with a. base station, keypad, and sensors.

The Foundation: $229.00

This is the smallest equipment package SimpliSafe offers – made for small homes and apartments. It includes a main door sensor, motion sensor, base station, and keypad. As with all plans, buyers can add on SimpliSafe products: a video doorbell (with two-way audio and motion alert) for $169, and SimpliSafe camera for $99. The camera offers motion alerts and you can stream live feed from your app.

The Essentials: $259.95

The next package from SimpliSafe is “The Essentials”. Instead of one sensor, this package includes three door sensors. It comes with the base station and keypad.

The Hearth: $374.91

Additional equipment includes a key fob, a smoke detector, and a 105dB siren. Only one motion sensor is included.

The Knox: $449.87

This kit is ideal for larger homes, as it includes twice as many sensors as the previous packages: six entry sensors and 2 motion sensors.

The Haven: $489.86

While this package only includes four entry sensors, it also has a water sensor and a freeze sensor, which will alert you if the temperature in your home drops below 41 degrees. All of these home automation features can be monitored by the company’s app.

The Fortress: $509.86

This security system is unique in its offering of two keypads – one for upstairs and for downstairs. This home security set also includes the key fob, panic button, siren, two motion sensors, and six entry sensors.

Simplisafe and Hackers

In years past, SimpliSafe has had issues with their hardware getting hacked as reported by Forbes back in February 2016. As recent as 2019, there were reports that the system could be compromised with a wireless emitter.

Our Recommendation

SimpliSafe is appealing to those in search of home security because of the low monthly monitoring fees. People are also drawn to SimpliSafe because of the DIY installation – they can install it on their own time wherever they want. However, customer service may not be able to help if you run into issues. Many negative reviews about SimpliSafe’s equipment (motion sensor) lead us to believe the low monitoring costs are not worth it. Additionally, customers will pay a lot up-front to buy sensors and other equipment that get a lot of negative reviews. If you do purchase SimpliSafe, the good news is that there are no contracts and the company offers a 60-day money-back guarantee.

We recommend comparing SimpliSafe to the top-rated home security companies with professional monitoring and minimal upfront fees.


SimpliSafe vs Ring vs ADT

  SimpliSafe Ring ADT Frontpoint
Basic Home Security Monitoring $14.99 $10 $27.99 - $52.99 $34.99
Home Automation Monitoring $14.99 $10 $52.99 $44.99 - $49.99
Video Home Security Monitoring $25 $10 $58.99 $49.99
Equipment Upfront $229 - $977 $199 - $1400 Yes; Price Undisclosed $69 - $833
Contract None None 3-year 3-year
Installation DIY or Professional: $79 DIY Professional; $99 DIY

SimpliSafe Equipment Add-Ons

  • Video doorbell: $169.
    Includes motion alerts and 2-way audio so you can see who is at your door from your phone.
  • Indoor camera: $99
    The SimpliCam indoor camera from Simplisafe sends motion alerts to your phone and streams live.
  • Siren: $59.99
    This alarm is 105db, completely wireless, and can be used in or outdoors.
  • Entry sensor: $14.99
  • Motion sensor: $29.99
  • Glassbreak sensor: $34.00
  • Freeze sensor: $29.99
  • Water / flood sensor: $19.99
  • Smoke detector: $29.99
  • Panic button: $19.99
  • Keypad: $69.99
  • Keyfob: $24.9

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

788 SimpliSafe Reviews

1. Select Your Rating:

159
86
73
48
24
39
11
18
35
75
220
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    5
    September 22nd, 2017
    7 people found this review helpful!
    I have not found anything inherently wrong with this system. I have had many difficulties getting the system up and running and had to have parts replaced, but it seems to be working well enough. My problem is with their customer service. When I call I can expect to be on hold for an extended period. When I finally get through, the customer service folks are usually somewhere between not helpful and rude. I believe that customer service folks should treat customers with respect and kindness. I have not found that to be true. When you purchase a system that doesn’t work or you have difficulties getting it to work, I would have expected them to be apologetic. Instead I was treated poorly. I have had one or two good folks who have been very helpful but the others have not. I have put so many hours into this system that you would think they would be grateful I have hung on rather than treating me as an inconvenience.
    Read More
  2. User Score
    10
    September 22nd, 2017
    5 people found this review helpful!
    Easy to install, had one minor issue, customer service was fantastic and resolved immediately! System works great and could not be more pleased !
    Read More
  3. User Score
    5
    September 22nd, 2017 Reseda, CA
    6 people found this review helpful!
    had this 7 days now and the app has crashed , I can’t review my camera . The main web site now won’t refresh .
    I’ve still got 50 days left of trial but this isn’t a good start
    Read More
  4. User Score
    3
    September 19th, 2017
    14 people found this review helpful!
    I got this for my home, and I do like the convenience of no contract. The concerns I have are there always seems to be something more to sign up for that they didn’t tell me when I ordered, the sensors have fallen off a couple times so I need to get stickier adhesive. I would hate for that to set my alarm off. My biggest issue with this company is their customer service. It takes forever to talk to anyone, and once you do they sound like they have better things to do and aren’t very nice. The sales people on the other hand are very nice. Interesting how that works.
    Read More
  5. User Score
    10
    September 18th, 2017
    5 people found this review helpful!
    Was unsure at first. Have used this system for a year and it is great!!! Great price, great customer service, have never felt safer.
    Read More
  6. User Score
    4
    September 15th, 2017 New Fairfield, CT
    10 people found this review helpful!
    I have three of these systems in three different locations and have multiple false alarms at all locations,The cause has been defects in the sensors and trouble with the signal transmitted to the cell phone towers.I have little confidence in thr product at this point and would label the systems as unreliable!
    Read More
  7. User Score
    0
    September 13th, 2017 Lyndhurst, NJ
    14 people found this review helpful!
    BEWARE ! My system stopped working and they didn’t notify me . My home was unprotected for a week until I found out . When I called and asked , they told me I didn’t pay enough to be notified my system was not working ! I cancelled immediately . Horrible –
    Read More
  8. User Score
    10
    September 10th, 2017 Clovis, NM
    4 people found this review helpful!
    Easy to install customer service is great the agent knew the system.
    Read More
  9. User Score
    3
    September 9th, 2017 Redmond, OR
    12 people found this review helpful!
    Dealing with SimpliSafe customer service has been a complete disappointment, in my experience. The remote key chain fob that serves as the “wizard” to edit functions did not and continues to not load to allow changes. What this means in my case is that I can not turn off the door chime EVERY time a door is opened. After several days of attempting to communicate with SS customer service there has been no resolution. After posting another negative review elsewhere SimpliSafe customer service has apparently decided to go radio silent. I do not believe in coincidence. If you decide to purchase this system be aware that you may find yourself on your own if you experience a problem that requires SS “customer service” to resolve.
    Read More
  10. User Score
    9
    September 3rd, 2017
    6 people found this review helpful!
    After a couple of glitches (changing SIM card from T-mobile to Verizon and repositioning the base station) the system works very well. Even though a false alarm, my fault, dispatch called within seconds. Customer service at SimpliSafe is proficient and knowledgeable although it can take awhile waiting for service. Overall system is easy to install. The application, useful if you purchase the higher cost monitoring plan, is robust and extremely useful from changing settings to arming and disarming the alarm system. I am extremely happy with this choice for my home security system.
    Read More
  11. User Score
    2
    September 2nd, 2017 Cincinnati, OH
    11 people found this review helpful!
    Smoke in my apartment this morning. Fortunately awoken by apartment’s alarm. Simplisafe’s did not go off, also meaning fire department wasn’t dispatched until I called. Fortunately all are ok. However, I am displeased with both the devices and their services. Have called, left voice message, and sent message via their website 4+ hours ago to help me trouble shoot. Have yet to get a response.
    Read More
  12. User Score
    9
    September 1st, 2017 Clayton, NC
    6 people found this review helpful!
    ordered system few weeks ago. once it arrived, i had no problem setting it up. could not get it to connect to dispatcher so i called customer support. i was on hold maybe 5 min. before someone came on the line to help me. the lady went through different procedures to identify the problem. she was very nice and helpful. we could not diagnose the problem so she sent me a new module to install. i received it the very next day after speaking with her. once i installed it, everything worked perfectly! so far, everything is good and i like the system. i plan to add more components!
    Read More
  13. User Score
    3
    August 31st, 2017 Vacherie, LA
    7 people found this review helpful!
    i sit here alone trying to reach the customer service and emergency to report “no dispatcher connected and no one answers that can help 6 tries i could be dead by now. obviously I’m furious and unsafe
    Read More
  14. User Score
    2
    August 31st, 2017 Los Angeles, CA
    7 people found this review helpful!
    Customer Service is absolutely horrible. I wish i hadn’t invested in this system. I reported a faulty sensor on July 14th. I received an initial stock response and followed the instructions to troubleshoot. When none of the options worked, I sent the requested information about my base station and shipping address on July 21. Since then I have not received a replacement sensor and when I reply to the original customer support email, I only received one rude email saying they’d already replied to my request for a replacement, which is not true, I sent another request on Aug 18th and I call and sit on hold once a week. I have left a voicemail for their customer service. This is horrible customer service.
    Read More
  15. User Score
    5
    August 29th, 2017
    4 people found this review helpful!
    Customer service has gotten very slow as they grow they are not keeping up with demand. More importantly if your system goes down when you are gone you are screwed. The only way to reset it is to fly home, take out the battery, put it back in, and plug the unit back in and hope that it connects. Without monitoring the system is useless. If that doesn’t work you will jump through hoops until THEY decide to send you out a new unit So………your vacation is over. For me it is a plane ticket, rental car, etc. to try and resolve the issue. There should be a way to reset the system remotely like your TV OR the system should reinitialize when the power/signal comes back on line. The system needs some more engineering. I had ADT for 7 years and NEVER lost monitoring and it was connected via cell phone.
    Read More
  16. User Score
    0
    August 28th, 2017 Virginia Beach, VA
    17 people found this review helpful!
    I purchased my alarm system and paid $450. They delivered it within a couple of days, which came with the first 30 day free alarm system monitoring. Problem # 1 I called and said I wanted to SET UP my alarm system. They told me they could not get a signal from my base. so they had to send me a different chip to go into my base from Verizon. Long story short they started my first 30 day monitoring even though I didn’t have an alarm to monitor. I installed the new chip and did the alarm test and that was that. Problem # 2 I noticed about a month later that when I would open my front door it would not register to the base station( would not beep when you open the door like it should), so I called and notified them of the issue and to request a new part(sensor). Problem # 3 they had notified me that they had not received a signal since the day I last spoke with them a MONTH prior. They immediately tried to push it off on me, that they had notified me by email and phone (Routine) I checked my email and call log and had them do the same. I wanted proof they they had contacted me. They admitted that there was no record of contacting me. I then went through the process AGAIN to try and get my system connected. Which failed. Problem # 4 I of course $450 +aggravation later I was PISSED. I proceeded to tell the Customer Service rep that this was unacceptable. She Got Rude and Made the statement that ” this is a do it yourself system”…. : / blaming me for it not working. After telling me that because I live in a townhouse with cement/brick walls, that the signal is weak… the issue wasn’t me improperly setting it up… you stick some sensors up and you connect the base station to the wall…. the issue was signal not user error… Problem # 5 requested a refund… was sent a sticker to mail my system back. send it back. called 2 weeks later to make sure they received it and check on the check to be mailed out. 7/10/17 the manager send a note to billing requesting check be mailed, that they confirmed they received my system…. I was patient and waited another month 8/7/17 before reaching back out and checking on the status of the check, as i did NOT receive it. they had me on hold for 15 minutes looking into it. told me that it was NOT mailed the previous month. and that they had to Resubmit the check to be issued. Was advised it takes 2 weeks. Today 8/28/17 I called to ask yet again about the $450 check i should have received already. Another 15 minutes later if not more i was told it was not submitted properly so it did NOT go out…… Mortgage is now due in a couple of days. and im being Financially burdened by this. Im a single mother of 2 kids. I got the system because it was just me and my children I wanted to feel safe. I did not feel safe. i did not feel like I was in good hands. and now Im struggling to get the money that is mine to pay for my mortgage. and i was told multiple times they are UNABLE to distribute this money any other way but check form. that it can take up to 21 days before i receive the check. making it 3 months later since i was supposed to receive the original check. im beyond upset and now i cant make my mortgage. I do not recommend this system unless you are in an ideal location and you know that ahead of time. save yourself the aggravation.
    Read More
  17. User Score
    2
    August 28th, 2017 Phoenix, AZ
    5 people found this review helpful!
    No help or assistance from customer support when product malfunctioned.
    Read More
  18. User Score
    0
    August 24th, 2017
    6 people found this review helpful!
    This product is not simple and not safe and not accessible. After starting the service I needed to move my base station away from the keypad to refinish my floors. It did not restart upon plug in and the trouble shooting directions were not on the website. After 3 days of trying to talk with customer service they called me back while I was at work so we could not trouble shoot live. The tech did give me directions which I followed when I got home but they did not work. Also part of what I needed to do was remove a panel from the base station to take out a battery to cycle the system. The screw was not standard size, did not work with any Philips head screw driver I had and after much difficulty only came out using an eye glass screw driver. In the process, my hand which have arthritis, where totally ruined for a day. I do not advise anyone with arthritis to consider this system. It is not made for even high functioning disabled people and the manager said I should have known that from it being a self installed system. I write, paint and refinish furniture with these hands and hold a professional full time job. They need to invest more in real customer service and less in advertising! And their staff needs to know not to put disabled people down.
    Read More
  19. User Score
    1
    August 23rd, 2017 Portland, OR
    5 people found this review helpful!
    Long customer wait times. The unit has failed numerous times. Very unhappy.
    Read More
  20. User Score
    2
    August 22nd, 2017
    3 people found this review helpful!
    I had the product about seven months, out of the seven months the system turned off five times without anyone calling me to inform me that it went down. I had the twenty bucks plan, thinking I wouldn’t have to worry about the system not working. Long wait to get a rep, took forever to find the reason why it went down and the product is not that great. I would not recommend this alert system to anybody. Paid lots of money for nothing.
    Read More

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

All reviews are moderated by real people at BestHomeSecurityCompanys.com to make sure they provide an assessment of the company being reviews. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

Our Score
8.1
User Score
5.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$15-25

Install & Equipment Fee

$229-1000

Contract Length

None

Cancellation Policy

60 Days

System Relocation Fee

Free

Number of Reviews

788
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,444