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Slomins
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#12
Slomins

Slomin’s

High monthly fees. Only available in CA, CT, DE, FL, GA, MD, NJ, NY, PA and VA

Our Score
7.4
User Score
2.5
Our Score
7.4
User Score
2.5
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.95-42.95

Install & Equipment Fee

$0

Contract Length

5-Year

Cancellation Policy

Pay Balance

System Relocation Fee

Undisclosed

Index

169

Number of Reviews

118

This Review is maintained by Chase Sagum

Review Last Updated: July 19, 2019

Slomin’s offers the following services for home and business: Security systems, home automation, heat, and cooling. Final purchases will need credit approval.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#12
Slomins

2.5
$29.95-42.95
$0

Pros

Free Installation and Equipment

Slomin’s guarantees professional installation on all projects, and estimates between four and six hours’ installation time for each install (depending on the size of the job and the security features requested).

All equipment is free when you sign up for professional monitoring with Slomin’s. For this reason, monthly alarm fees are slightly higher than for other companies.

24/7 Monitoring

Security customers can also rest easy with Slomin’s round-the-clock security monitoring and fast response times. The company even provides a form of false alarm prevention by providing customers with a unique password to be used in the event of a false alarm.

Cons

5-Year Contract

Slomin’s only offers a 60-month contract–two years longer than the standard 36-month contract offered by most home security companies. And while the company promises approximately $1,300 in free equipment by signing such a long contract, customers will be required to compensate Slomin’s should they decide to terminate the contract before it expires.

Average To Expensive Monthly Fees

Monitoring service start at $33.95/month for home security services, but if customers request additional equipment (possibly including home automation, or heating and cooling features), they could be paying $46.95/month. Unfortunately, Slomin’s gives no information on these other prices, and customers will be required to speak personally with a customer service representative in order to procure this information.

Free System includes panel and keypad, motion detector, up to 3 door contacts, window decals, lawn sign, communication device, and battery backup. Five year monitoring agreement required at $33.95/month for basic system. Promotion of free indoor video camera and mobile app control increases monitoring rate to $46.95/month.

Only Available in 10 States

Slomin’s is only licensed in the following states:

  • California
  • Connecticut
  • Delaware
  • Florida
  • Georgia
  • Maryland (and DC)
  • New Jersey
  • New York
  • Pennsylvania
  • Virginia

Complaints Against Slomin’s

The Slomin’s reviews on Best Home Security Companys are mostly negative – especially in 2019. Some common themes of these reviews include:

  • Poor customer service. The customer service is described as rude, and often trying to upsell customers.
  • Contract. There are many complaints about Slomin’s 5-year contract. This is the longest length contract in home security. Customers report that breaking their contract have run them anywhere from $1000 to $2000. There are a few reviews that reference a 2-year contract. Some people report a miscommunication from what they were told their contract said, and what their contract actually said.
  • Alarm maintenance issues. There are several reports of poor quality equipment, and alarm issues that required a technician to fix.

Our Recommendation

Slomin’s has mixed information on how much their monthly alarm monitoring fees are and what is actually included in those packages. The negative reviews on customer service and the fact that they are only available in 10 states, makes us not recommend using Slomin’s. To find a cheaper home security system that is in your state, check out Protect America or Guardian Protection.


About Slomin’s

Slomin’s provides customers with a number of home automation tools that allow them to monitor and control their home’s security while they’re away. Customers can access door locks, thermostats, lighting, and both live and recorded video monitoring all from the conveniences of the Slomin’s smartphone app.

The Slomin’s Shield System – $33.95+/month

This is the only alarm package advertised on Slomin’s website. It comes with basic home monitoring equipment and one indoor camera. Price starts at $33.95 a month (we assume this is for 60 months). Equipment upgrades and add ons will result in a higher monthly fee. You can monitor your system with the mySlomin’s mobile app.

Motion detector
Door sensors (3)
Control keypad (touchscreen upgrade)
Indoor video camera (live stream)
Keychain remote
Company name sign

The Slomin’s Shield Home Automation System Devices – $29.95+/month

The company also offers a package that focuses on home automation controlled from the mySolmin’s app. Package includes:

  • Light control
  • Front door lock
  • Garage door opener
  • Smart thermostat
  • Appliance control (turn a plugged-in appliance on and off from your phone)

They seem to offer several other pieces of alarm equipment, although it’s unclear whether or not you can build your own security system with them. Other equipment includes a control panel, motion/window detectors, carbon monoxide and smoke detectors, water sensors, glass break sensors, z-wave device, and pan tilt zoom cameras.

For commercial security systems, Slomin’s offer the following solutions:
  • Access Control – Choose whether you need Badge Access, Gate or Door Control, Photo IDs, Time and Attendance Monitoring, and Fingerprint Reading.
  • Video Cameras – In case you need to keep track of lost items or goods, point of sales, events, and live monitoring.
  • Camera Options – bullet video cameras, vandal-resistant domes, infrared, outdoor cameras, vari-focal, etc.
  • Live and Remote Viewing
  • Digital Video Recording
  • Digital Video Recorders

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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118 Slomin’s Reviews

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  1. User Score
    10
    July 25th, 2017 Yonkers, NY
    0 people found this review helpful!
    My experience with Slomins as a central station alarm company, for the past 20+ years has been nothing but exceptional. Throughout the years the equipment in my home has been upgraded with the latest technology, with the most recent upgrade having been undertaken only just recently. From the most helpful and most receptive sales person over the phone all the way to the technician who upgraded the system components, my experience was exceptional. I can, with good conscious, recommend this company to any of my friends and family, which I have in fact done throughout the years……
    Read More
  2. User Score
    2
    July 25th, 2017 New York, NY
    2 people found this review helpful!
    The security cameras work maybe 20-25% of the time. My wife called and was told that IT needed to make a fix on their end, and they would contact her when it was done. That didn’t happen. I called back and told them that the cameras don’t work as they should. I was told that they see recordings. It didn’t pick up people going to and from the house on 6 occasions. She put me on hold for over 10 minutes to say that a tech needs to come out. I asked her if they acknowledged that there is a problem or if they are appeasing me. She said “honestly, I think a little bit of both.” Unreal. Their product sucks and customer service is ridiculous. In the market to replace them.
    Read More
  3. User Score
    0
    July 11th, 2017
    2 people found this review helpful!
    Very very very bad
    System never online but they do not even know if you system is online or not. Never contact you for what’s going on with the system
    Horrible customer service and extremely rude
    If you miss a few payment, they will call you and ask money like a debt collector. Then, delete the account right away so you can no longer make the online payment. Then they will summon you from the debt collector and court.

    Very very bad , avoid this company at any cost!!

    Read More
  4. User Score
    8
    July 11th, 2017
    1 people found this review helpful!
    The service rep and the tech were great the tech really answered all the questions. He even got friendly enough with my dogs in order to test the system with the dogs walking around. Good value. Love the APP
    Read More
  5. User Score
    2
    July 8th, 2017 Tampa, FL
    3 people found this review helpful!
    Slomans montering is great but their video camera sucks i have had problems for a month they come out twice and didn’t resolve the problem so i told them to drop my video service took the camera down and threw it in the trash and bought a 4 camera system put a app on my phone everything is working fine i would not recommend slomans they have a 5 year contract while other company’s have a 3 year contract l still have 3 and a half years on mine then i can till slomans good bye
    Read More
  6. User Score
    3
    July 8th, 2017 Uniondale, NY
    2 people found this review helpful!
    System installed 4/2013, all windows & doors and 1 interior live camera (did not have recorded camera as an option), and later I added the text notifications. I hate the fact that you cant get pricing for anything online, you need to have a salesman visit. But that being said the salesman was very nice. Had to have 2 windows rewired as the installer stapled right through the wires ruining the connection (being woken up at 2am in a panic from the alarm blasting afraid someone is in your house, realizing the zone set off is your youngest kids room and freaking outt!!!). ISSUES SINCE INSTALLATION: the camera worked maybe 25% of the time. I believe the camera is fine, but the wiring they use for the camera is crap, have to wiggle and shake the wire to get a connection, which would be temporary. I’ve given up, hasn’t been used for about 2 years as there is never a connection. The alarm pad buttons seem to get worn out very quickly. To the point you are frantically pressing so hard to get it to register before the alarm goes off. So we’ve stopped using the regular alarm now too for over a year. I’m basically just waiting for my 5 years to be up and I will be cancelling. When their equipment works, its a good service. Oh and last issue. I signed a 5 yr contract with a monthly amount per the contract. that amount goes up annually, its not a locked in rate which I wasn’t aware of.
    Read More
  7. User Score
    0
    July 7th, 2017 New Canaan, CT
    2 people found this review helpful!
    Horrible customer service. Spoke with Kathy and described ongoing problem for past 3 months. Three “technician” visits and no resolution. Asked to speak to supervisor “all are busy” – I assume all are dealing with complaints. Waited on the phone for over 20 minutes and was told “no one available” at 9:27am on a Friday. Sounds like LOTS of problems at Slomins.

    Poor customer service

    Read More
  8. User Score
    6
    June 30th, 2017 Hicksville, NY
    0 people found this review helpful!
    The sales team and the installation people do not speak the same language and later on are rude to you if you question their contract, and threaten to leave. The installer had me sign on a paper just to get the installation done, after leaving a big hole in the wall.
    Read More
  9. User Score
    10
    June 29th, 2017 Glen Mills, PA
    1 people found this review helpful!
    Thank You Carmine was professional and very prompt, excellent way to start off with a new company
    Read More
  10. User Score
    0
    June 23rd, 2017 Perryman, MD
    1 people found this review helpful!
    Contract term is too long and cancellation fees are onerous and unjustified.
    Read More
  11. User Score
    10
    June 14th, 2017
    2 people found this review helpful!
    Everytime I arm and disarm my Slomins Home Security system the keypad sends me a text message on my phone by using cellular service. I like this feature the best. The central monitoring company also calls me when my alarm is activated.
    Read More
  12. User Score
    1
    June 2nd, 2017 Bronx, NY
    1 people found this review helpful!
    I was interested in Slomin’s since the former owner of the house we now lived used them. I put in my request to meet with their customer rep. from their web page. I waited to hear from them but of no use. I went back to their site and filled another application for an appointment with their customer service rep. still no reply until after a couple of weeks I had someone called me around six O’clock in the evening introducing himself to be Slomin’s rep. I gave him all I had in mind about Slomin’s because of their lack of response. With all the bad experiences others have had from them, I am turned off from signing any contract with them.
    Read More
  13. User Score
    10
    June 2nd, 2017 Hicksville, NY
    1 people found this review helpful!
    I used their 2gig alarm for several years and it worked very well. I had 2 keypads, one near the door and one in my bedroom, I had the camera which was a little cheesy but worked great. The text message were nice so I could see when my wife was leaving and getting back. really no issues for years other than changing out 2 batteries which they sent me in the mail.

    I would recommend and probably will order for our new house down the road.

    Read More
  14. User Score
    1
    April 15th, 2017 Concord, CA
    2 people found this review helpful!
    I use Slomins both for Heating and Alarm and they were terrible with both, my Boiler broke called them 3 times because I paid for an annual contract for the past 7 years they ” fixed the problem” only for it to break again in a worse state they then told me I needed a new boiler!
    Called another company they fixed the boiler correctly and it cost me less. My alarm is not working for 2 months they stated I need a technician to come to the house for a service call however they only do service calls in the middle of the day and there is no accommodation for people that work, I was told to get someone top stay in my house, and of course I am still paying for the non working alarm .. TERRIBLE Company
    Read More
  15. User Score
    1
    April 14th, 2017 Huntington Station, NY
    4 people found this review helpful!
    Worst company to deal with. The equipment doesn’t work well and they sell you the moon but deliver fools gold instead. The installers were very nice, but once I had a problem with the system, customer service was terrible. I had to pay to break the contract with them……which was worth it. Just to get a better company with equipment that actually worked. They are the absolute worst security company. believe the negative reviews on here because each and every one is true!!!!
    Read More
  16. User Score
    0
    April 3rd, 2017
    2 people found this review helpful!
    I had a service take over, from ADT. The technician claims they are experience, I had a on and off light timer he could not install and he left with one key pad not working and the entire system was not chiming or talking. Then it was a week before they could come back out and fix there mistakes and that service tech was not able to get the key fob working and then they tell me it will be $10 more to use one of the it’s. Bottom line is they will nickel and dime you for poor service.
    Read More
  17. User Score
    0
    March 26th, 2017 Saint Petersburg, FL
    2 people found this review helpful!
    I called and a friendly sales rep came out to tell me what they could do. It was the same as my securty system, i felt that i was good to cancel my old provider and switch to Slomins. After a home invasition having my partiner heald to the ground with a gun to his head with a pillow though it. I canceled our service with the other securty providor and now am scared to go to sleep at night. The sales associate said everything would process and i would be fine after signing the contract. The next day i called and him the next day and he said there was a issue with my credit. Yes i did go though bankruptcy and had othet issues however secured a new car loan with other revolving accounts. I dont understand why this company would lead me to false expectations then on top of that after being declined want me to take them out to help my 66 year old mother and her home garadge and secured Barn that is two stories. I warn consumers about this company.
    Read More
  18. User Score
    3
    February 21st, 2017 East Meadow, NY
    5 people found this review helpful!
    Slomins current customer service is the worst of any company I have delt with in the past 30 years They are RUDE, NASTY MEAN and couldn’t care less about the customer and their problem.
    I’ve been aslomins customer for for over 25 years They used to be incredible but today their management just do not give a rats butt about anything, especially when you are told they won’t take any call from customers
    The service people that repairs for heating, air-conditioning and Alarms are all top notch when you can get just service to schedule a timely appointment
    Read More
  19. User Score
    0
    February 21st, 2017
    4 people found this review helpful!
    terrible company
    Read More
  20. User Score
    3
    February 16th, 2017 Philadelphia, PA
    3 people found this review helpful!
    They never said that you were getting a five year contract. When my five years are over so are they
    Read More

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Our Score
7.4
User Score
2.5
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.95-42.95

Install & Equipment Fee

$0

Contract Length

5-Year

Cancellation Policy

Pay Balance

System Relocation Fee

Undisclosed

Index

169

Number of Reviews

118
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,431