Best Home Security Companys

132 Companies 16,913 Real Customer Reviews

TimeWarner-Logo
Current

What Others Are
Researching Right Now:

#26
TimeWarner-Logo

Time Warner Cable Intelligent Home

Biggest Customer Gripe: Bad Customer Service (read reviews)

Our Score
6.1
User Score
2.6
Our Score
6.1
User Score
2.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99

Install & Equipment Fee

$99 - $199

Contract Length

18

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

157

This Review is maintained by Chase Sagum

Review Last Updated: July 26, 2019

Time Warner has rebranded as Spectrum.
Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#26
TimeWarner-Logo

2.6
$39.99
$99 - $199

Pros

Shorter Contract Lengths

Time Warner Cable’s contract length for home security systems is 18 months, which is considerably shorter than the three to five-year contracts required by many other companies in the industry.

Cons

Time Warner Internet Required

In order to use Time Warner’s home security services, customers must utilize the company’s internet services as well. This can be a difficult, expensive, and inconvenient switch for those who are not currently customers of Time Warner.

High Upfront Costs and Monitoring

Time Warner’s equipment is pretty pricey. Upfront costs start at $99.99 for the Basic Security package, $149.99 for the Security & Video package, and $199.99 for the Security, Video & Energy package. If you’d like to purchase additional window/door sensors, you’ll be paying $20 to $40 each. Time Warner’s monthly monitoring rates are on the more expensive side as well. Monitoring prices start $39.99 per month, which is double what some competing home security companies charge for comparable packages.

Time Warner Cable Intelligent Home Reviews

Customers of Time Warner Cable Intelligent Home have more complaints than positive things to say about the company. The customers who have left reviews on Best Home Security Companys rate them an average of 2.5 out of 10. Below is a summary of complaints:

  • Poor customer service
  • Miscommunication from customer service and technicians
  • Having to use Time Warner for internet
  • Not realizing the equipment belongs to the company

Our Recommendation

Due to internet restrictions, the merger with Spectrum, and monthly costs, we recommend customers look into more affordable home security providers such as Frontpoint and Protect America.


About Time Warner Cable Intelligent Home

Time Warner is very transparent when it comes to providing potential customers with equipment and pricing information. All packages include an in-home touchscreen panel, motion or glass-break sensor, and two door/window sensors. Then, depending on which package you choose, you’ll get either a smart thermostat or an indoor/outdoor camera. The panel also carries a 24-hour battery backup, built-in cellular backup, wifi connectivity, and access to dozens of apps.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

157 Time Warner Cable Intelligent Home Reviews

1. Select Your Rating:

68
27
13
6
5
6
2
1
8
5
16
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    5
    March 12th, 2015 Lawndale, CA
    2 people found this review helpful!
    We have had them for everything for years my husband doesn’t want to deal with switching everything but I’d love to get rid of them . Issues cable- ordered pay per view spent 1.5 hours on the phone with 3 different reps and only got one rep who was able to fix it so we could watch on one tv and so our guests couldn’t enjoy the BBQ and show all at once. That’s the point of having the multiple tv’s set up to watch together etc. Still couldn’t get the high def to work with Cs agent so we accepted it when we got the show to play at all! Missed half but at least they got it working for the main event. The box records half a show or freezes leaving you to give up and use another tv till it resets. This happens too if you’re watching tv but another show is recording and it messes up then you’re just stuck until it resets . Replaced the box as Cs says it’s the only fix. Been here before with them. The alarm is convenient to change thermostat or set it from work when our daughter is home from school but the two dogs trip the sensors so at night we keep them upstairs so they don’t set them off. Plus the cameras have glitches sometimes they will just loose the image but only on one camera at a time . At first I thought someone might be trying to break in, now I’m just like cameras just acting up. No problems with the internet.
    Read More
  2. User Score
    3
    February 19th, 2015 Los Angeles, CA
    6 people found this review helpful!
    Service-Seller unlear with customer about offer and many tricks.
    1- Customer will get record memory online. “Log-in and see they restore the record anytime”
    2- Will have $200 rebate when you order intelligen systems.
    3- When custome got problem, want to contact Intelligen service, hard to make it. I did online chat with customer service and be tranffer to another customer service website, after an hout chat and waiting I got a phone number ’cause, my problem not belong to their departement. (855) 892-1122
    I did call and have another phone number (800) 619-0035 with open 24/7

    All not work for me.
    They did not say clearly when talk with customer. So, customer can’t get a rebate because some “bs” reasons.
    About the cameras. I got 2 cameras. 1 front door and 1 back door. The back door good video all the time. The front door on and off by it self even internet work good (back door till work while front door off)

    So sad.

    Read More
  3. User Score
    10
    February 16th, 2015 Columbus, OH
    2 people found this review helpful!
    So very happy that I have this system. I now feel safe and sound in my new home. I can now sleep with both eyes closed
    Read More
  4. User Score
    2
    February 16th, 2015 Brooklyn, NY
    5 people found this review helpful!
    Too often, I run into functionality issues with this system. when I had ADT a few years back, I never had an issue. However, in just six months with TWC Intelligent Home, I have already had several. Issues include:

    -Failure to connect
    -Failure to arm/disarm
    -Router connection problems
    -Loss of broadband connection
    -Sensor Malfunction
    -Ambiguous advertised price

    Read More
  5. User Score
    8
    February 14th, 2015
    1 people found this review helpful!
    The history of system is a wonderful tool. The system also emails you, if you would like, when the doors are opened and/or closed. The fob is the way to go especially if you don’t want to have to rely on your phone for everything.
    Easy to use.
    BUT… make sure that you don’t change what you want during instal because the technician’s computer doesn’t talk to billing and you will be billed for the package that you were supposed to have installed, not what you did in fact have installed if you changed it during installation. I wanted video surveillance but did not have power in the area so I scrapped the idea at the time of install. Billing still hasn’t figured out that I don’t have this feature.
    Read More
  6. User Score
    0
    January 24th, 2015 Ridgewood, NY
    2 people found this review helpful!
    more twc garbage and awful customer service
    Read More
  7. User Score
    2
    January 9th, 2015 Buffalo, NY
    1 people found this review helpful!
    This product will leave you feeling very insecure. Doesn’t work well. Research
    Read More
  8. User Score
    1
    January 8th, 2015 Chino Hills, CA
    0 people found this review helpful!
    I have home alarm and camera with them, worst than ever, i didn’t know that i have 18 months contract, no one ever tell me that when i called them, and not only that we wanted to cancel, the camera that we own we can not use anywhere else and they told me that we can only use on their internet. What a waste of my $$$$. I hate Time Warner!! Please do not sign up
    Read More
  9. User Score
    1
    January 5th, 2015 Concord, NC
    2 people found this review helpful!
    very terrible and way to pricey
    Read More
  10. User Score
    2
    January 3rd, 2015 Los Angeles, CA
    4 people found this review helpful!
    I was placed on hold for literally 45 minutes total time as the inept Customer Service Rep stumbled with every question I had, as if he had no idea about security systems at all (maybe it was his first day, ok).
    But after I paid hundreds of dollars for their equipment and had it installed by a technician who programmed the “door” sensors as “windows” and half the “windows” as doors, that should have been the indicator of the kind of company I was dealing with– and considering we were doing this for peace-of-mind for the safety of my young children, I was expecting a very professional, top-notch company. I was wrong.

    After the first few days, the alarm was set off. The Customer Service Agent over the phone said the motion sensors were set off– by the two small dogs we have. I told the CS Agent that I had previously had a long discussion about dogs with the Selling Agent that sold us the package, and he said small dogs were not at all a problem. The CS Agent then told me that “yes, small dogs aren’t a problem, unless they run or jump up on anything”. Basically put, small dogs are only an issue if they’re BEING DOGS. Why didn’t they mention that when they were selling me the motion sensors!!? Turns out that we can never use the motion sensors that we paid a lot of money for.

    Also, we ordered two cameras to be installed, which are cool and very smart and work decently. But it was only after the sale that we learned that the cameras DON’T RECORD. Only if you program it to capture images after an event (like a door opening)– but still, it only records ten seconds. Again: why wasn’t this mentioned in any of the brochures or by the Selling Agent??

    Eventually the internet connection became disabled on the control panel. Since it costs money to have a technician come out and take a look, and we have to take off the whole day from work because they only schedule technicians for a 4-6 hour block of time to arrive at your house, we never considered it worth it, so now we just don’t have the internet connection to the Control Panel.

    Basically put: don’t believe in their hype. If you’re going to spend this kind of money, find some other company who will be upfront with you. Let the quality of their Customer Service be the barometer.

    Read More
  11. User Score
    0
    December 28th, 2014 Los Angeles, CA
    4 people found this review helpful!
    WORST EVER! I wish I had shopped around before getting sucked into the Time Warner trap. They promised me a $300 rebate if my account was current for 90 days. Well on my first bill there were numerous charges for sensors and other items I was told I was not going to be charged for. When I called they said the charges were, in fact, incorrect and they would credit them back (it was about $250 in incorrect charges.) They said in the meantime to just make partial payments on my bill because the credits would be showing up later.

    WELL – 90 days later when I should have received the rebate, I called because nothing had come. They said they showed my account had been PAST DUE so I was no longer eligible for the rebate!! I had been a Time Warner customer for over 8 years and had never missed a single payment – even those months I had been instructed to pay in part. Well as it turns out apparently it was those partial payments that made me ineligible – EVEN THOUGH I DID EXACTLY WHAT THEY TOLD ME TO DO! Talk about deception. After 6 customer service calls and about 7 hours on the phone later, having spoken to supervisors who agreed I should still get the rebate, still nothing has come of it and I’m now being told again that I am ineligible. I feel that I was completely lied to. We are now dumping Time Warner completely – PLEASE do not get sucked in as I did.

    Read More
  12. User Score
    0
    December 8th, 2014 Louisville, KY
    4 people found this review helpful!
    These are the worst customer service people I have ever experienced. The bundle sales rep gave an over the phone cost which customer service could not find after I received a bill for 40% more than quoted. After many hours on the phone no resolution was made and promised call backs were not received. I only received threats of high charges if I attempt to cancel. DO NOT SIGN UP
    Read More
  13. User Score
    10
    November 17th, 2014 Van Nuys, CA
    5 people found this review helpful!
    There is no doubt that some of you have legitimate reasons to be upset. Reviews sometimes can be misleading though. The service is great. I’ve had my alarm system with TWC for over a year and I could not be any happier. Their internet is one of the best in SoCal so I have no problem bundling. It is really easy to install since it is mostly wireless. I truly enjoy it.
    Read More
  14. User Score
    0
    November 9th, 2014 Corpus Christi, TX
    5 people found this review helpful!
    The worst service ever i have encountered. As of now, i am looking for somebody to fix my home alarm system coz its not working anymore and when i called them to fix their mess, they told me im no longer a customer. From the Store in Saratoga weber to customer service, they keep on giving excuses. If i were you……DO NOT USE THIS COMPANY….YOU WILL REGRET FOR THE REST OF YOUR SERVICE…..
    Read More
  15. User Score
    8
    October 31st, 2014 Ewa Beach, HI
    4 people found this review helpful!
    No complaints!!! The installation was great and the customer service in Oahu was outstanding. Schedules changed due to remodel several times and Oceanic was more than accommodating. Alarm has been accidentally set off 3 times and I am amazed at the quick response time and they’re on the mainland!!! Cameras are awesome and the remote on/off light capability is genius.
    Read More
  16. User Score
    1
    October 20th, 2014 Wilmington, NC
    2 people found this review helpful!
    I can’t believe the lack of communication between departments. I returned equipment to a mall store. I have the receipt in hand with a Receipt number on it.
    Received my bill still being billed for the DVD Box $12.95. Called billing gave them the receipt number, they cannot find my receipt in the system and they cannot contact the store where I returned it. We did what we were supposed to and now they want me to take more time to copy the receipt and fax it in. Receipt number should have a purpose. If nothing else but for TWC to audit its returns. Does anyone audit to see what receipt numbers are never reported? What happens to the equipment that is never reported returned? We are not cancelling our service yet, just downgrading. We were told we will be billed for this returned equipment when we cancel our service. Guessing the receipt is one that fades with time so we won’t be able to prove anything was returned. For such a supposedly high tech your systems and customer support-SUCK, and I hate that word but it is the only way to describe your terrible, terrible system.
    Read More
  17. User Score
    8
    October 19th, 2014 Charlotte, NC
    1 people found this review helpful!
    I have had TWC Security and have always been satisfied, but there was an incident yesterday, Oct. 18, that was wrong. My Grandson accidentally set off my alarm. He put in the code, but was having trouble remembering the word to use. By the time he said
    Read More
  18. User Score
    0
    October 16th, 2014 Bucksport, ME
    3 people found this review helpful!
    I spent an hour and half trying to lower my bill. Was told they would give me a great deal. They lowered it by $4.00 dollars. I wasted 90 mins for $4.00.Waste of time.The service stinks. Service out more than on. Worse than dial up.Dont waste your money.
    Read More
  19. User Score
    0
    October 7th, 2014 Avon, OH
    2 people found this review helpful!
    Time warner installed an intelligent home system with smart phone controls. It has been an absolute fiasco. They had to come out three times to install and system was not installed according to what was ordered. They unplugged a freezer to install their system and ruined about $200 of food. Then they left all of windows in my house on the first floor unlocked after “testing” the windows. So my windows were all unlocked for a full week with small children in the house. Last but not least they installed a thermostat that is supposed to be controlled by their system, but it didn’t work. My family went without needed heat and we had to stay in a hotel. I put 4 calls in to their so called technical support for assistance and still have not received service or even a call back to let us know what is going on. And that is after being on the phone for over 4 hours with them. NICE. In summary, Time Warner intellegent home customer service is unacceptable on any level and once it is installed it is impossible to get serviced. I would choose ADT or another system if I had to do it over. This is the most unorganized company I have ever had to deal with.
    Read More
  20. User Score
    1
    October 3rd, 2014 Raeford, NC
    0 people found this review helpful!
    I have had four service calls because the service is not working properly. 1) My system says network lost which means nothing is getting to the monitoring center. 2) Because the network is lost I can arm the system just to scare off burglars but it takes me 10 minutes to disarm when I enter the home meaning the alarm is blaring. 3) The service disconnects in storms which is why I have had to have four service calls 4) Technicians have no idea how to fix the problem and are rude. 5) I should have stayed with ADT. I was intrigued by the cameras and ability to monitor online. This is a wasted product and I am filing suit to get out of this ridiculous 18 month contract because it has never worked properly.
    Read More

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

All reviews are moderated by real people at BestHomeSecurityCompanys.com to make sure they provide an assessment of the company being reviews. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

Our Score
6.1
User Score
2.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99

Install & Equipment Fee

$99 - $199

Contract Length

18

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

157
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,441