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#143
visionsecurity-feat

Vision Alarm

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Our Score
0.5
User Score
1.2

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Our Score
0.5
User Score
1.2
Rank this Company

Ratings Breakdown

Price

Monthly payment
$39.99-52.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

10/10 = BEST
9

Contract Length

Total # of months
39-60

Cancellation Policy

Can you cancel contract?
75% of balance

Time in Business

Total # of years
-

-

Customer Support

Good, Bad, Limited
Limited

SDM Rank

Top 100 Company Rank
47

Number of Reviews

User reviews here on BHSC
12

This Review is maintained by Chase Sagum

Review Last Updated: June 30, 2016

Vision Security LLC is a direct marketing company that sells products from various alarm monitoring companies such as Security Networks, GE, Honeywell and Alarm.com. They are able to offer a range of WiFi solutions for home protection at a variety of monthly charges. Vision Security also offers in-home sales presentations and installation. Their customer services works round-the-clock to ensure your security.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$44.99
$99-499

#2

8.6
$43.49
$35

#3

7.2
$14.99
$229.96

#143
visionsecurity-feat

1.2
$39.99-52.99
$99

The Good

Vision Security LLC offers the latest wireless security equipment and monitoring services. The use of cellular technology and two-way communication allows consumers to stay home with peace of mind. Cellular technology eliminates the need for calls. Any intrusion is reported through automated networks to a monitoring center. Elderly use their services to report emergencies with health to gain fast access to medical help.

Vision Security LLC filed as a Foreign Limited Liability Company in the state of Utah on Friday, December 07, 2007. They have licenses from 24 states and operate throughout the country. Vision Security LLC is a member of the National Burglar and Fire Alarm Association. Vision Security relies heavily on its door-to-door salespeople to acquire new accounts. These salespeople can waive install fees, work on contract lengths that range from 39-60 months, and offer more competitive prices than their online standard prices.

The Bad

A total of 246 complaints were reported to BBB regarding Vision Security in the past 3 years. In the last 12 months, BBB has closed 137 complaints. There were 98 complaints regarding Advertising/Sales and 100 regarding problems related to Product/Service. A total of 15 billing issues were also reported to BBB.

In late 2012, a complaint was filed in the Virginia Police station where a salesman was reported as being involved in aggressive sales by not leaving a property when asked to.The Virginia Beach City Attorney’s Office has noted Vision Security’s sales tactics and advised residents to call the police incase any security company trespasses private property.

Other Names/ Associates:
Vision Security, LLC
Vision Alarm, LLC
Vision Satellite
Security Network
Safewatch
Safe and Sound, LLC

Another downside to Vision Security is their cancellation policy that, most of the time, requires customers to pay 75% of remaining balance or find someone to take over their existing contract.

The Bottom Line

Not recommended by many past reviewers. Vision Security LLC offers the latest wireless security equipment and monitoring services. Their representatives are involved in aggressive sales tactics. It is highly advised not to deal with such a company that has been involved in trespassing in the past. Consider a security company with A+ rating when shopping for home security equipment and monitoring services.

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12 Vision Alarm Reviews

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  1. User Score
    0
    March 31st, 2016 Kansas City, MO
    0 people found this review helpful!
    This is the worst company ever. When it mention about the cancelation process it is so true above. There wanting you to find someone else to take over… which is crazy… the company says that you have 3 days to decide if you want to keep there system and when you say that your not interested or don’t like it they say you must put in writing you cancelation request. Its a set up. They are all lies and claims that it’s done and cancel they still end up putting false information on your credit report. Such as you have there system, and gotten it remove out of your home. As you never gotten it. Now who wants to do business with a company the puts false information on people’s credit reports that never have the system in there home! How crazy and ironic it sounds, it’s the truth these are some crocks also the company doesn’t even have any alarm permit on record so no police will never come out if the system ever went off. Wow! I can’t believe how this company put falsified info me having there system on peoples credit report. DON’T LET THIS HAPPEN TO ANY OF YOU! Also this company changes their names alot
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  2. User Score
    2
    August 24th, 2015 Temple Hills, MD
    0 people found this review helpful!
    I can’t wait for my contract to be over next year! Somebody tried to get mw to renew over the phone. They have a separate company that monitors AND they would never call me direct when an alarm went off. To much drama go with a company with a better reputation!
    Read More
  3. User Score
    1
    February 26th, 2015 Woodbridge, VA
    9 people found this review helpful!
    I advise anyone looking for an alarm system to avoid Vision Security. The motion detection system is suppose to be pet friendly not detecting pets under 50 lbs. my alarm trips with a 7 pound poodle and Vision refuses to address the problem. Result is, I am unable to set the alarm most times. In addition, the alarm system failed on a Friday evening, only for me to find out that their tech support closes for the weekend. This is unheard of. Everyone you deal with in this company is rude, uncaring, unprofessional, and offers no help. Beware Buyer!!! Do not deal with Vision Security. They are awful!!!
    Read More
  4. User Score
    0
    February 13th, 2015 Las Vegas, NV
    7 people found this review helpful!
    Do not ever consider this company not only will they lie to get into your home but they will also double and triple bill you through direct debit from your credit cards and bank accounts 6 years later after I sued them they are still trying to bill me for services to recoup the fees they lost I cant wait to sue them again
    Read More
  5. User Score
    0
    October 21st, 2014 Temple Hills, MD
    4 people found this review helpful!
    Please stay clear of this company for numerous reasons. Flase Iinformation about what company they represent, (5) year contract , dishonest and is not consumer fair. Please do your homework and do not open your door to fly by fast talking sales people claiming their with your present company. Call the police!
    Read More
  6. User Score
    1
    July 31st, 2014 VA
    7 people found this review helpful!
    When my alarm kept going off the police would come vision told me it was my pad but the pad was not with me so they told me over the phone how to disconnect the alarm and they would send someone to fix it 3 months later I had to call them back they where very nasty try to tell me it was on me but the whole problem was the magnet on the front door and also there billing is so bad
    Read More
  7. User Score
    1
    July 21st, 2014 District Heights, MD
    5 people found this review helpful!
    Called to cancel account. Got the run around. On hold for 10 minutes to be told because I didn’t remember my password it would be emailed to me. Talked to the rep to further resolve the problem. There is no way given all the parameters of pass words that I “DON’T” have a security answer! SUSPECT!
    Read More
  8. User Score
    0
    July 17th, 2014 Houston, TX
    5 people found this review helpful!
    They are way too expensive and I should of payed more attention to the contract. Way too expensive
    Read More
  9. User Score
    0
    July 8th, 2014 Pittsburgh, PA
    6 people found this review helpful!
    Totally terrible company. Sneaky and they have very poorly trained salesmen. Their salesmen are taught to lie and not anything about the product they are selling. They sneak you into an agreement and they have very poor communication skills. I cancelled all my communications with them and they still continue to harass me via phone AND email. My suggestion to anyone who wants or is thinking about a security system, do yourself a favor, please do some research and call into a company like ADT that has been around for over 15 years. If someone comes to your door just tell them “No thank-you” and shut the door. Your just another number to them… Not a friend… Sneaky, dishonest, uncaring people…..
    Read More
  10. User Score
    0
    June 24th, 2014 Deer Park, WA
    5 people found this review helpful!
    My husband and I own a trailer park, and we were contacted by a salesman who said that he needed one of us to sign a contract to allow one of our tenants to have a medical security device installed in our mobile home. We agreed to have the device installed, and when the tenant stopped paying, they sent us to collections for the amount owing on HIS contract. They threatened to knock our credit by 120 points unless we paid immediately. We paid three thousand dollars to save our credit. Do not do business with this company. Their salesman lied to us, saying that we would not be responsible for the bill, that we were only signing to allow installation.
    Read More
  11. User Score
    0
    June 24th, 2014 Aurora, CO
    1 people found this review helpful!
    Our system was installed 2 years ago. We received a call from the monitoring company that we needed to change our battery and where to find the battery. Neither place had the battery. We were also told no technicians worked on the weekend ( so much for 24 hour service). It is now almost 72 hours later and we still don’t have security, no technician will answer their phone, and Vision Security is doing nothing to remedy the situation.
    Read More
  12. User Score
    10
    August 29th, 2013 Phoenix, AZ
    1 people found this review helpful!
    After reading the reviews on the BBB for Vision Security I was a little hesitant to purchase a home security system. My neighbor’s home had recently been broken into and when a young, clean-cut man approached my door offering a great deal for an alarm system I decided to give them a shot. With no initial cost and a low monthly fee I felt that the security system covering the entire house would be well worth it. The sales person seemed very knowledgable and trustworthy. Within thirty minutes the technician arrived to install the system. After about an hour I had the house fully equipped. The technician showed me how to use the touch screen panel and helped me trouble shoot. I’ve had the system for over a month now and feel great about my purchase.
    Read More

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Our Score
0.5
User Score
1.2
Rank this Company

Ratings Breakdown

Price

Monthly payment
$39.99-52.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

10/10 = BEST
9

Contract Length

Total # of months
39-60

Cancellation Policy

Can you cancel contract?
75% of balance

Time in Business

Total # of years
-

-

Customer Support

Good, Bad, Limited
Limited

SDM Rank

Top 100 Company Rank
47

Number of Reviews

User reviews here on BHSC
12
Our Score
7.8
User Score
8.6
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$43.49

Up-Front Costs

Activation, Install & Equipment
$35

Technology & Equip.

10/10 = BEST
5/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
1992

A

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,556