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Vivint(HomeSecurity)
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Vivint(HomeSecurity)

Vivint Reviews

Reviews of Vivint from real customers
(2,032 verified)

Our Score
6.7
User Score
1.5

See Top Rated

Our Score
6.7
User Score
1.5
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99+

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
2,032

Overall Score

Based on ranking criteria
6.7 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: February 19, 2019

  • High monthly monitoring fees: Monitoring plans with Vivint start at $39.99 per month and go up based on a variety of additional package options. This is a bit higher than other leading industry providers. Specifically, their lowest plan is priced considerably higher than other industry leading providers and their respective lower plans.
  • A long, 60-month contract: Vivint provides the installation and equipment free of charge, but with one major caveat. You’re basically signing a 5-year (60-month) home security contract. And these contracts aren’t too forgiving. Customers are expected to pay the remaining balance of their contract in the event that they try to cancel early.
  • Solid home automation features: One of the ways Vivint is trying to separate from competition is by positioning themselves as more of a ‘home automation’ solution. Their mobile app allows you to control your home security system remotely. They also have a suite of additional home automation products and features such as temperature control, auto door locking, doorbell cameras and more.
  • Customer service complaints: Former and current Vivint customers have complained of deceptive sales tactics, poor customer service, poor billing practices and slow technician response times. We have received over 1,500 negative reviews here on this website regarding Vivint from real customers.
  • Our recommendation: With a 5-year contract and high monthly monitoring rates, the economics just don’t make sense for most home security seekers. We recommend much more affordable options that don’t tie you down with long contracts, and have a deeper history of high-level customer service. Frontpoint Security and Protect America are two options you should consider if you are interested in Vivint.

Most Helpful Reviews From Vivint Customers

  1. User Score
    0
    Dizzle Traccz
    October 14th, 2018 
    This system has NOT worked properly since we first purchased it. We have had to call customer service numerous times for them to try to fix the system and they have never fixed it. When it was first Installed they did NOT install all the components we paid for. Had to call back and reschedule for them to install ALL the equipment that we ordered. Customer service is completely useless they try to make the consumer repair the item over the phone without threatening to charge a service fee. The app NEVER works properly. I had a smoke detector go off a few days ago and because there was a glitch on the panel (which there is ALWAYS something wrong with it) the panel was not charging and disconnected the emergency responders call. He then had to call my husband at work WHO WAS NOT HOME to confirm the house was NOT burning down and he is NOT suppose to get calls at work yet miraculously he did answer during work. The thermostat NEVER works properly. Had a $200 electric bill thanks to Vivint not explaining the settings on the panel I called customer service and all they tried to do was pressure me into signing a 48 month contract to get an upgrade panel they wouldn't even offer a free service to our system to confirm over the next 30 day cancellation period that they require to ensure our system was working properly during that required 30 day cancelation period.Read More
  2. User Score
    0
    Rebecca Bush
    October 12th, 2018 Rapid City, SD
    It seems Vivint has a great sales pitch and that is where their greatness ends. Not quite a year into having the system and my cameras rarely, if ever work. I have spent HOURS on the phone with customer service to fix the issues. Each time I have the system fixed, another camera goes down, or my personal favorite, none of them record or allow playback. DO NOT purchase this system, it is not reliable.Read More

2,032 Vivint Reviews

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  1. User Score
    10
    April 5th, 2014 Salt Lake City, UT
    1 people found this review helpful!
    I have had Vivint for 3 Years now and love every bit of it! I have had several times when I needed to let someone into my house, to check on something or grab something and it is so convenient to let them in from my phone. The Response time is amazing and the service has been impeccable. I have reffered this company to many friends and will continue to do so. People any company has contract lengths if you get part of the equipment for FREE seriously. I got what I was told and told everything up front, the rep even stopped back by the next day to make sure I understood everything!! Love this company! They are quick and Amazing service!
    Read More
  2. User Score
    0
    March 23rd, 2014 Ray, ND
    1 people found this review helpful!
    Had switched from another company to vivint they didn’t finish the installation so nothing worked. The installer said he was coming back next day several days later he texted me to call customer service to finish installation. They were rude and UNABLE to come for several weeks. Also wanted to charge me fees for finishing the install which I had already paid a $99 fee already. Extremely difficult company to deal with. I called my old company and they were great to help cancel my contract with vivint. Beware of this company and read the fine print in their contract. You get 3 days to cancel. Luckily they never finished my install or it would have been a $5000.00 cancellation fee. Glad to be done with this company even though I had to clean up big mess in my home from him and ask the headache and hassle this company is not worth it!
    Read More
  3. User Score
    1
    March 21st, 2014
    1 people found this review helpful!
    Well, I have been paying into this company for nearly 3 years now and I am not a happy camper. A few times I have had a call from a representative asking about my evaluation of the system…. I tell them about the darn thing off at the darndest times enraging my husband who simply didn’t know how to operate it. I asked when someone could come look at it and nearly two has passed and no one came, I also unplugged the darn thing due to it ringing off whenever it chose to…. truly annoying. So…. my question is when is the Vivant Co coming to claim their system or perhaps a 2 year minimum refund…. at the least …. as it appears you have no problem removing my money from me , leaving me without an alarm . While there only two points of installation I still feel that you guys owe me. I will be taking this to the better business beaureau and place a post on facebook within a5 days if I don’t see any off er to fix the system or refund my money. Thanks for nothing .
    Marty Aspinall
    Unhappy customer.
    Read More
  4. User Score
    1
    March 19th, 2014 Manhattan, KS
    1 people found this review helpful!
    I don’t feel they should go off ur creit score. It should just be a fee of 99.00 and the monthly fee. They r not looking out on your safety but more on how much they can charge you if your credit score is no up to there standards. People are having rough times these but also need to have a peace of mind. A Rep told me it would be 400.00 deposit and if I didn t want it now, then wait until my credit score can go up in a couple of months and call back. I might be dead then….. REALLY
    Read More
  5. User Score
    0
    March 15th, 2014 Martinsburg, WV
    1 people found this review helpful!
    I had vivint, they use the 2GIG panel, simply put their name on it and pretend its theirs.

    I kicked them to the curb, sent legal depth my NOC letter, switched out the cellular module, and went with suretycam. No contract, month to month, I pay $27/month and have image sensors, geo fence, home automation (zwave sirens, lights, locks, outlets, tstat), and 5 diamond CSAA rated central station that is better rated than Vivint’s For $5 more (for a total of $32) you can get up to 5 indoor/outdoor alarm.com cameras….. everything vivant charges $80 for. Plus I get the new motion detectors with built in cameras (image sensors), and geo fence location which vivant doesn’t let its customers even have.

    I started a website to show others how to do it, and get everything they need for their panel.

    Read More
  6. User Score
    0
    March 12th, 2014 Olin, IA
    2 people found this review helpful!
    This company only cares about getting you to sign a contract as soon as u do you get the crappiest service from them they make you feel like crap for being stupid enough to sign the contract. BEWARE
    Read More
  7. User Score
    0
    March 11th, 2014 Spokane, WA
    2 people found this review helpful!
    The WORST customer care ever, of any product I have ever owned, tried to cancel service after 6 years of service, given the runaround does not even come close to describing the process, it literally took 5 days to complete the process.Never ever use this company!
    Read More
  8. User Score
    0
    March 10th, 2014 Orlando, FL
    1 people found this review helpful!
    after signing up with Apex in 2008, through their name change to Vivint, the service provided was minimal at best. In an event, a computerized message was received on the telephone and then after confirming that all was well nothing, never a human voice or any other form of contact. Choosing to cancel in Jan 2014, I have been harassed by several individuals refusing to accept my cancellation even after sending e-mails and numerous calls. The staff can never talk correctly umming and ahhring instead of actually talking. They are a rubbish company who cannot accept the fact that there other companies out there giving equal or in most cases better service. They need to learn to take no for an answer!!
    Read More
  9. User Score
    1
    February 1st, 2014 Orange, CA
    1 people found this review helpful!
    Do not use vivint they do not stand behind there product. My system has not worked right from the start and now they want me to pay 50 .00 for service charge email for more detail be happy to tell you. Thank you
    Read More
  10. User Score
    10
    January 2nd, 2014 Cary, NC
    1 people found this review helpful!
    Techs, 3 of them, bullied their way into our house when my husband opened the door. They said they were with our current provider and needed to update the service. We had not requested them or anyone else as we were satisfied with our current company. It was 6:30pm and we were getting ready to go to the funeral home (my cousin had passed away). I told them to come back another time and asked them to leave. One of them raced toward me and wrote down $800 and a telephone number. He shouted that if we don’t do it now while they are in this area, that I need to call that number to get it scheduled and it would cost me $800. He said one way or another it would be done, so my husband let them replace the main panel. The next day after my husband had signed the contract, I was looking over it and realized it was Vivint and not my current one. We were unable to get out of it. However, I must say I have been satisfied with the service and features. They also keep increasing the monthly fee when I start using any of the features that should be included-not happy about that. The fee is almost twice the fee of the previous service.
    Read More
  11. User Score
    7
    January 1st, 2014 Tucson, AZ
    20 people found this review helpful!
    So far so good, the tech did a good job explaining the system. He checked all sensors and all seemed to meet his standards. The install went smooth. But I can not believe the equipment needs to be returned upon cancellation, that is a darn poor move on their part. They ought to consider after the initial contact, equipment upgrades and reduced monthl rate since over the contact period the equipment was paid for, just like your cellphone agreement. Time will tell if the system will be worth it, just hope it does not have to be demanded in a timely response.
    Read More
  12. User Score
    0
    December 23rd, 2013 Langsville, OH
    1 people found this review helpful!
    I am VERY UNSATISFIED with my Vivint system and the service they provide, rather lack of service. I had a system installed around 3 weeks ago just before my family went on an international trip for a couple of weeks. First off when we had the system installed they did not come out with enough working cameras or a properly working front door lock and they still have not fixed that. They also left wood chips and a glass they had broken in our carpet without cleaning it up. We weren’t initially very concerned with these problems as we just handled the clean up ourselves and trusted that the improper equipment would be handle when we got back. The door would lock but not work on the app so we were fine with that. But then the bigger problems began. When we got back state side we checked our thermostat on the app and realized that our house was at 52 degrees so we reset the target temp to 75 to try to get the temp up. 2-3 hours later we get home and it is still at 52 degrees. So we called Vivint and told them what was happening and they went through a couple things on the phone to see if there was an easy fix. There was not and they proceeded to try to schedule a technician to come out and fix it. But when they tried to schedule the technician they said they couldn’t get anyone out here until the 26th, not for 6 DAYS! I told them that was unacceptable, I have a jet lagged 18 month old and a pregnant wife, not to mention holiday gatherings in that time and if they couldn’t get someone out here faster than that then I would need to take matters into my own hands and I would like them to cancel my subscription. They asked for a little time to try to line something up and said they would call back in the afternoon. I waited and waited with no call back. Finally once the night came I called an HVAC conctractor and he was here within an hour and a half. He figured out that Vivint wired the thermostat wrong when they installed it. He fixed it in about an hour and was gone. I did not receive a call back from Vivint until today, 2 DAYS LATER! I told the guy at Vivint that I didn’t need them to send anyone out but rather wanted to cancel my subscription and have them pick up their equipment and refund my money that I paid to have it installed. The representative on the phone named Brian got a big attitude with me and told me that it was going to be nearly $3000 TO CANCEL MY SUBSCRIPTION!! He argued that it was around the holidays, they were understaffed and I needed to understand that. I told him that that’s fine but that just means I need to find a company that has the staffing necessary to provide the service that is expected with a security and home automation company and that I did not feel I should have to pay nearly $3000 to cancel a service that they are not equipped to properly provide. He said he could not change it and I asked him if there was a superior I could speak with and he said no.

    I am very unsatisfied with this company. DO NOT USE THEM, they are unprofessional and unreliable And when they do make a mistake they do not own up to it and make it right.

    Read More
  13. User Score
    4
    December 17th, 2013 Port Arthur, TX
    2 people found this review helpful!
    I PAY 74.99 A MONTH FOR A ALARM THAT WORKS HALF OF THE TIME, I NEVER HAVE ALL THIS KIND OF PROBLEMS UNTIL I HAVE VIVINT, IF YOU WANT TO INSTALL A SYSTEM THEY HAVE TECHS AVAILABLE BT IF YOU NEED SERVICE OF HAVE PROBLEMS WITH THEIR SYSTEM, GOOD LUCK I WILL TAKE THEM 3 TO 4 WEEKS TO COME TO YOUR HOUSE AND YOU PAY FOR ALARM THAT DONT WORK
    Read More
  14. User Score
    1
    December 16th, 2013 Hillsborough, NC
    3 people found this review helpful!
    I’ve had the system for over 2 1/2 years now, and it home automation has been convenient…when it works properly. Often my thermostat settings don’t change when their supposed to, and even cycling through the heat/cool button to make sure it’s on schedule (there is no schedule status on thermostat), it still often does not ensure it’s on schedule, and I have to go on the internet to FORCE it back. Also my lighting automation does not turn off some lamps at times, and I’ll come down in the morning to see them still on.

    Once, my son went to the garage to throw out the cat litter, and set the alarm off accidentally. I came down and turned it off, but no one ever responded through the panel speaker. I went to bed and checked my messages the next morning. The alarm happened about 10:30pm, and they called to ask if everything was ok at 1:30am….three hours later…really? I’m definitely done after contract, but as I was going through my payment history, I noticed they double charged me one month about 2 years ago, and I didn’t catch it. How much do you want to bet they will use that as a way to auto renew my contract for another year before I would have normally mailed my cancellation letter, locking me in for another 12 months? I’ll make I get it in early.

    Read More
  15. User Score
    0
    December 13th, 2013 Pleasant Grove, UT
    1 people found this review helpful!
    I rate Vivint at zero. They preyed on my wife by lying to her about contract terms Definitely a predatory company. I tried unsuccessfully to resolve the issues. After numerous harassing calls from their fictitious Joyce Black , I will make good on my promise to take legal action against them, including filing a class action suit. I can guarantee you that they survey these sites. That is good, because the class action suit is coming.
    Read More
  16. User Score
    4
    December 9th, 2013
    4 people found this review helpful!
    They have some of the sneakiest sales tactics. They tell you your neighbours sign up when they haven’t, they say the install guy will be here in 20 minutes when they aren’t, they are overpriced and they provide absolutely no customer services. I called twice about cancelling and instead of them trying to please the costumer by giving me a better rate are at the least, tell me to request cancellation with a written letter, they simply gave me their legal departments e-mail. On top of that all, we were still being monitored with our previous company they informed us of an alarm incident for which we heard nothing about from vivint.
    Only in Canada can a scam be called ‘legal’.
    Read More
  17. User Score
    10
    November 12th, 2013 Orem, UT
    1 people found this review helpful!
    I have had my Vivint home automation system for almost a year and I love it! The convenience is awesome. I love being connected to my home even when I am out of town or away. It is so easy to be able to control my lights or thermostats from my phone. The energy savings I have received from the programmable thermostat is amazing. I also love that I can check the cameras at anytime so I know what is going on when I am away. I set the alarm and sleep soundly every night because I know I am protected. A great system and I highly recommend it every chance I get!
    Read More
  18. User Score
    10
    November 11th, 2013 Orem, UT
    1 people found this review helpful!
    I love our Vivint system. My husband and I are away at work most of the day, so it is nice to know that Vivint has us covered when we are away. It also relieves the stress of having to check the house when I come home at night because I know our home is monitored and we are protected. Saves us money on our home owners insurance and utilities. The equipment and technology is so much better than our last company. Totally worth it!
    Read More
  19. User Score
    1
    November 10th, 2013 Salt Lake City, UT
    2 people found this review helpful!
    Had this company for a year and then had to cancel. Very poor service and company, spent countless hours over the phone with the company. Payed off a 3 year bill for the only year that I used it because there was no way out of the contract. Then about 1.5 years later the company starts charging my bill again. I had signed the document to have them stop the service and then they start to automatically withdrawal my money. How is that even legal?
    Read More
  20. User Score
    10
    November 8th, 2013 Orem, UT
    1 people found this review helpful!
    I had a Vivint system installed (security and home automation) about two months ago. We have loved all aspects of it. My wife and I can go out on a date and check in on the kids by accessing the cameras via the app. We also like that we can arm the system remotely from our car. Once, we did accidentally forget to disarm the system in the morning as my kids were heading out to school and the alarm went off. We quickly disarmed it, but the cool thing was, I received a call within a minute from Vivint asking me if everything was OK. Awesome service.
    Read More
  21. User Score
    1
    November 2nd, 2013 Palatka, FL
    1 people found this review helpful!
    Could NEVER get the system up and working in its entirety. Door lock batteries died after one week, Vinit stated go buy new batteries. Techs that came out did not have the knowledge to solve problems,.
    Read More
  22. User Score
    10
    October 24th, 2013 Largo, FL
    2 people found this review helpful!
    I have had the original alarm system for 6 years. One day, Vivint called me up and told me I had a lot of upgrades if I renewed my contract. I was very pleased with the company and the offer so I renewed. They gave me a new Go-pad another motion detector for the hallway, two more sensors for doors, and our smoke detector. They threw in the smoke detector monitoring for no extra cost.(Which by the way, the insurance company gave us a break on our home owner insurance for having monitored smoke alarms.) All of that was free. So one other benefit if you could call it that, I lost my job just before we came out of contract. I wanted to pause my monitoring service till I found another job. Because we were under contract they would not do that. However, they did reduce my monthly monitoring fee by almost half for 3 months. I’m sure they would have done it for another 3 months, but I did not need it. Finally, I like this company. I like the equipment. I like the service. I like the flexibility. I really like controlling my alarm system from my smart phone. I give them a 9 cause nothing is perfect.
    Read More
  23. User Score
    10
    October 9th, 2013 Las Vegas, NV
    1 people found this review helpful!
    The Las Vegas sales person was up front with me about the contract terms and cancellation process, if it should happen. The installers were friendly and went above and beyond in order to figure out the appropriate wiring for the thermostat, which was unique in a new house, compared to other installs. The team genuinely wanted to meet my needs, and nor did I feel the sales person tried to push items on me that I did not need.
    Read More
  24. User Score
    10
    September 22nd, 2013
    1 people found this review helpful!
    Instillation was fast and they were super friendly. Everything works well an is easy to use. I am looking forward to a long relationship with Vivint
    Read More
  25. User Score
    5
    August 16th, 2013 Georgetown, TX
    3 people found this review helpful!
    I just had the system installed on 1 Aug so I can’t give a fair rating at this time. Since the house came prewired, the installation took less than 3 hours for the install Tech to remove my old Alarm System and wire in the new equipment. He was very polite and explained everything to me as he installed it. Besides the main “GO’ Pad, I also had 2 other keypads installed at entry doors. I noticed that the key pads did not show the status of the alarm system, and that certainly was not going to work for me. I contacted Customer Service during my trial period, and explained the my frustration and problem with the keypads. BLUF, I was unhappy with the keypads and ready to go back to my old Alarm Company. The customer service Rep was very understanding, and offered to replace one of the keypads (my choice) with the mini “GO” (TS1) pad for free. I felt like that was a fair offer and accepted. The Rep was also kind enough to overnight the TS1 pad to the installer, which he promptly installed the next day. I was very pleased with the Customer service Rep and installation Tech. Like Theresa, I hope I never have to use the system, but if I do, I hope their equipment and response time is as good as they say it is.
    Read More
  26. User Score
    0
    July 30th, 2013 Alamosa, CO
    1 people found this review helpful!
    CAN NOT rate at this time, just installed on 7/29/13. However, I hope and pray, based on reviews that I have just read that we will not experience any of the issues that other customers have shared on your site. TRUE, they did not clean their mess and we were not OFFERED a trial period. I will/would not hesitate to discontinue our service in the future if we ever encounter any problems. Hopefully, there will never be an incident where we will have to utilize the equipment. NOTE: I, also did read some POSITUVE reviews. . . Written by John, Theresa’s husband of 18 years.
    Read More
  27. User Score
    1
    July 13th, 2013 Lansing, MI
    7 people found this review helpful!
    Lansing MI.
    I tried out Vivints security system for the trial period and decided it wasn’t for me and my family. When I decided this and contacted them to discontinue the service they were rude. when they came to remove the tech. was rude to my wife and father that lives with me as well as didn’t put the cover back on the outlet the equipment was tied into when we have 5 kids in our house hold with the youngest being 2 years old. Never again will I use this service or recommend them to another person.
    Read More
  28. User Score
    1
    May 24th, 2013 West Jordan, UT
    4 people found this review helpful!
    Horrible experience in Conway, AR. I had another Alarm System that was fully functional but since I was on a month-to-month basis I let the door-to-door rep talk me into switching. Took installers over 12 hours (performed on 3 consecutive evenings) to complete switchover, they left my home phone line disconnected and I had to call AT&T to have that repaired, left cosmetic damage that needed repaired.
    Read More
  29. User Score
    1
    May 12th, 2013 Stamford, CT
    7 people found this review helpful!
    Vivant is a predatory company using poorly disclosed long-term contract terms to take advantage of consumers. Salesman lied about cancellation terms. I negotiated and settled with the company 1-year later. After another year they hired a collection agency to collect the original amount. I cannot wait for class action lawyers to pursue action here as they did with cellular carriers abusing long-term contract cancellation terms. Do your self a favor – go with a local company that doesn’t lie to you.
    Read More
  30. User Score
    2
    March 19th, 2013 Greensboro, NC
    3 people found this review helpful!
    I was draw to Vivint because of the cellular system used instead of land line. The salesman promised that all the equipment installed would have the same features as that old CPI system had. However, this turned out to be untrue, the keypads in the bedroom and at the exit to garage does not indicate the status of the system so the alarm goes off often because I cannot see or hear the alarm or see the status, the central console is to far away. Since they won’t make it right, I will be shopping another system when the contract ends. I don’t like companies that renege on their promises.
    Read More
  31. User Score
    1
    March 1st, 2013 Denver, CO
    2 people found this review helpful!
    The company last year gave us one month free and now is not willing to do this. It appears that this was a gimmick to get us hooked as customers.
    I would suggest shopping carefully before making your choice.
    Read More
  32. User Score
    10
    February 9th, 2013 Fort Smith, AR
    3 people found this review helpful!
    So thankful I have your system, tonight I had a stove fire without your system going off I don’t want to imagine what would of happen! Luckily it warned me and I was Abel to put out the fire! Thank you!
    Read More

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Our Score
6.7
User Score
1.5
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99+

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
2,032

Overall Score

Based on ranking criteria
6.7 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,314

Overall Score

Based on ranking criteria
9.0 /10