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#27
rkSLisrAPIpwRBxXvrjwFQ9KcTcG334U2t7ReVAi

Xfinity Home Security (Comcast)

Similar to: Frontpoint Security

Our Score
6.2
User Score
2.0
Our Score
6.2
User Score
2.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.95

Install & Equipment Fee

$49.95-800

Contract Length

24 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

439

This Review is maintained by Chase Sagum

Review Last Updated: June 7, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$99

#3

4.7
$29.99-45.99
$99

#27
rkSLisrAPIpwRBxXvrjwFQ9KcTcG334U2t7ReVAi

2.0
$29.95
$49.95-800

The Good

  • Enhanced Professional Monitoring
  • Alarm Mode Options
  • Xfinity Home Mobile App


Enhanced Professional Monitoring

Xfinity Home security systems offer around-the-clock professional monitoring. This specific type of security monitoring allows customers to get notifications anytime.

Alarm Mode Options

Customers can get a few different home automation Xfinity alarm modes with their home security system: Arm away, Arm stay, and Arm night.

  • Arm away alarm mode allows the customer to enable their home motion sensor when they are in the process of leaving their home.
  • Arm stay alarm mode allows the customer to arm their home security system while they are in their home. This system ensures that customers can move freely throughout their home while the system is armed.
  • Arm night alarm mode allows customers to get alerts if their perimeters are breached while the motion sensor for their home is disabled.

Xfinity Home Mobile App

Xfinity offers customers an app that allows customers to receive real-time alert notifications on their devices and allows them to control their home from wherever they are. Customers can control their thermostat, their lights, and more. The app also gives customers live video monitoring of their home at no extra cost. Customers do need to purchase xfinity security cameras, however, in order to obtain live video monitoring. Those who choose to purchase the live video package will get the indoor outdoor camera. Xfinity Home offers a camera with recording package as well that customers can choose.

The Bad

  • Two-Year Contract & Fluctuating Prices
  • Additional Xfinity Services Required
  • Core Customer Service Complaints

Two-Year Contract & Fluctuating Prices

Xfinity Home security requires a two-year contract at minimum. This is very similar to other service providers in the market but with one major difference. Xfinity contractually reserves the right to increase customers’ monthly monitoring fees after the first year of service, that’s why the cost for 24/7 professional monitoring is listed as “29.95/month for 12 months” out of a 24-month contract. 

Additional Xfinity Services Required

In order to get access to Xfinity Home Security, customers have to first utilize other Xfinity services. For the most basic home security package, customers are required to have their high-speed internet service. For the more comprehensive home security package, customers are required to have one of their “home packages” which includes a bundle of both internet and TV services. Because of these requirements, it creates a situation where customers are paying much more each month then they may have originally planned just to get access to Xfinity home automation.

Those who want to add on equipment to their 24/7 monitoring service will need to purchase devices individually:

  • Door/window sensor: (1) $49.95; (3) $129.95; (5) $199.95
  • Indoor/outdoor camera: $1995.95
  • Motion sensor: $49.95
  • Outlet controller: $49.95
  • Smoke detector: $99.95
  • Zen Thermostat: $199.95

Core Xfinity Customer Service Complaints

Former and current Xfinity customers on the home security side have complained of problems with delays of service, billing issues resulting in extra fees, and poor Xfinity customer service over the phone. A majority of the consumer reviews we have received regarding Xfinity have been negative experiences with the home security service.

View Top-Rated Home Security Companies

The Bottom Line

As a home automation provider, Xfinity security does not compete with other companies. For starters, there have been several negative Xfinity home security reviews and Xfinity does require customers to sign a two-year contract, and tends to fluctuate with prices. Additionally, customers must obtain extra services in order to get access to Xfinity home security systems.

We recommend reading Xfinity Home reviews and looking at a more cost-effective solution that gives you an equal amount of home security technology but at much better pricing and with much better levels of customer service. Companies such as Frontpoint Security and Protect America.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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439 Xfinity Home Security (Comcast) Reviews

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  1. User Score
    0
    November 30th, 2015 Colorado Springs, CO
    8 people found this review helpful!
    Fraud Fraud Fraud at all costs do not use this Xfinity system Colorado Springs they said that they would install smoke detectors, glass break and carbon monoxide sensors I signed up for a triple play package with the thought that would install these devices, the technician came to my house and took over my ADT system hardwired with no problems very professional and installed one smoke detector and said that he would have to come back to install additional devices, Xfinity called and set up an appointment for 3 to 5 PM never showed, received a call from the service tech and he said that they were not supposed to install the first detector due to problems and recall ( joke) took the day off for this. Called the complaint hot line women answered and said that in Florida they installed these devices so she was going to set up anther appointment for install, I told her to call Colorado Springs to be sure she called me back and said that they want to remove the smoke detector that they installed.
    Called the corporate office and have a case number now remember that they are one of the most hated companies in America. In a nut shell
    1. No communication
    2. They will say anything to get you to sign up
    3. Poor response from their complaint department
    Read More
  2. User Score
    1
    November 21st, 2015 Danvers, MA
    6 people found this review helpful!
    the system sucks period i have had some stock and stealers drug addicts stealinf from me and this system does not stop them they have ot it down its very easy to figure it even i did cameras cant be hidden only an ameteur would get caught any proffessional burgular would think this is a cakewalk
    have been in manycalls to comcast nothing they can further come uup with to help i am stuck with them
    Read More
  3. User Score
    5
    November 19th, 2015 Woodbridge, CA
    8 people found this review helpful!
    I will be back to tell you a really great story some bad some good. I want to wait until I get the end results of a 3 year nightmare.
    Read More
  4. User Score
    0
    November 18th, 2015 Harlingen, TX
    5 people found this review helpful!
    I agree totally with the person below. I can not get my camera’s remotely ever since I went on seasonal hold. I am away from home so what good it xfinity service?
    Read More
  5. User Score
    0
    November 13th, 2015 Manteca, CA
    9 people found this review helpful!
    The xfinity home app is absolutely the worst!
    The app takes too long to view cameras, by the time the camera functions the person at front door has already left!
    Another issue is there is constantly ‘errors’ connecting to app.
    If I try to use the ‘light’ function, once again it reads ‘error.’
    The concept is great, if the app worked!!
    I have spent so much time talking to xfinity only to be more irritated because the customer service is also terrible!
    Comcast/xfinity want my money or threaten to interrupt service, however, they DO NOT fulfill the contract by providing service I am paying.
    Once contract expires I will go back to ADT!
    I cannot recommend xfinity home nor can I commend the customer service, or lack of, because comcast/xfinity DOES NOT care about the service, they just sucker one to get and then does NOT fulfill contractual obligations!!
    Read More
  6. User Score
    10
    November 4th, 2015 Seattle, WA
    2 people found this review helpful!
    I love my security, it’s wireless I can add on more sensors!!
    Read More
  7. User Score
    0
    October 28th, 2015 Mechanicsburg, PA
    2 people found this review helpful!
    Monthly pricing is way overpriced. When I called to cancel after fulfilling my 3 year contract, they offered a greater than 50% price reduction if I stayed with them. They should have offered the reduced price after I fulfilled my 3 year contract was up, then I may have considered renewal. The service and hardware were acceptable however they could not locate the base control panel where I wanted it because their control panel could not receive a WiFi signal.
    Read More
  8. User Score
    0
    October 25th, 2015 Philadelphia, PA
    8 people found this review helpful!
    I had this security system for a month. One day our alarm system went off I was never contacted, the police never showed up. Luckily the person who set the alarm system off had a key and I knew who they were they called me and told me they set the alarm of but Comcast NEVER ONCE contacted me or the police. Did not feel safe returned equipment and canceled service NO I DO NOT RECOMMEND XFINITY ALARM SYSTEM TO ANYONE YOU ARE BETTER OFF HAVING NO SYSYTEM!!!!
    Read More
  9. User Score
    9
    October 20th, 2015 San Jose, CA
    5 people found this review helpful!
    Wow! I cannot understand all the negative reviews. The system works great and since it is wireless it looks great with new and older homes. The installation fees are very competitive and have added discounts. Monthly fees are also low, as after the first increase in 12 months you continue paying the regular rate. has not increased in 5 years. There is no charge for the backup cellular connection-ADT charges! This is not your typical on/off system as you can program the setting however you like. Cameras also have a wide viewing angle. The only downside is the customer service on occasion. Other than that-great product with a completive price.
    Read More
  10. User Score
    0
    October 20th, 2015 Hollywood, FL
    6 people found this review helpful!
    Used the move optionthat they offer. I removed the eauipment from the old place, when the installer cameto work he informed me taht I had to sign a new contract. I asked about the old contract and was informed that it would cost me $750.00 toget out of it, or if I sign the new contract they would forget about it. So the choice is to give in to their scam or pay their extorision.
    Read More
  11. User Score
    1
    October 20th, 2015 Boston, MA
    4 people found this review helpful!
    Sadly, all the negative comments posted for this APP is 100% true. It is very frustrating to deal with. When it works it is great but when it doesn’t, be prepared to go for up to a week without service. When you call for tech assistant, also be prepared to be left on hold for a while after being transferred around the world. Yes, you are stuck for the duration of your lovely contract.
    Read More
  12. User Score
    3
    October 19th, 2015 Schaumburg, IL
    1 people found this review helpful!
    I have mixed emotions because the system i have is not reliable has been repaired and i’m sick of the money you spend to have it is expensive and the system got defeated by some unknown two they got in my house with out setting off the system and left this is the last year i will use comcast i’m getting ripped off by them..
    Read More
  13. User Score
    2
    October 15th, 2015
    5 people found this review helpful!
    Works great when it works. We get about a three month stretch of it functioning normally, but then it loses conectivty. Call support and they’ll tell you to reset it. When that dosn’t work they send a tech who will tell you the only option is to move all equipment (Internet modem, cable, everything ). The best part is you get stuck with them for 2 years. Do not buy this system.
    Read More
  14. User Score
    1
    October 15th, 2015 Taylor, MI
    7 people found this review helpful!
    it’s been down for almost 3 days now. can’t access anything from phone, pc or touchpad. can’t find updates to problem anywhere. are they working on it??? who knows….. someone needs to fix it because right now it’s pretty useless.
    Read More
  15. User Score
    0
    October 15th, 2015 Waterford, MI
    3 people found this review helpful!
    Bad service and people don’t know what they are doing. And they tell you one thing and do something else.
    Read More
  16. User Score
    0
    October 14th, 2015 Fishers, IN
    8 people found this review helpful!
    Can’t tell you if it’s good because it hasn’t worked since it was installed and have not been able to get through to customer service.
    Read More
  17. User Score
    0
    October 14th, 2015 Loganville, GA
    10 people found this review helpful!
    Words cannot describe the nightmare I have had with XFinity Home. I have been on the phone with Comcast customer service for hours and hours and days and days. Please do not make this mistake. I had called Comcast to lower my monthly bills. I was convinced that my bills would be no higher and that they would switch my home phone service for the security system with no extra charge. As soon as the system was installed, I saw an email go across my phone that my bill was $499! I had been scammed!!!! Called for days and days trying to get my bill to what I had been promised. I finally gave up on the two extra sensors that I was charged for and asked to have someone come out and fix the system because it made so much noise during the night, and would send an error message. At that time, they let me know that my system had not been connected. I did not even have it!!! How are you supposed to know if you are safe or not???DO NOT SIGN UP FOR THIS! YOU WILL REGRET IT! I PROMISE!
    Read More
  18. User Score
    0
    October 14th, 2015 Burlingame, CA
    8 people found this review helpful!
    The worst rip off. Had Xfinity cable TV and cable modem for $115/month. When I added Xfinity home they said bill would go up to $126/month. Said price would be fixed for three years. Paid about $500 extra for equipment beyond basic stuff. At start of year two they raised monthly rate to $148/month. I argued until I was blue in the face but they wanted $700 to break the contract. Just starting my 3rd year and they increased the rate to $187/month. So I am paying essentially $67/month now for alarm monitoring when ADT or Bay Alarm would have been fixed at $29/month for three years. Total bait and switch by Xfinity. The system is cludegy too. Took over a year to get night-time motion detector zones to work. Exit arming procedure is flakey. No 800 number to call to get to a central monitoring center so there is no one to talk to about alarms, vacation instructions, etc. All in all go with anyone other than Xfinity.
    Read More
  19. User Score
    0
    October 12th, 2015 Alpharetta, GA
    10 people found this review helpful!
    Xfinity has the WORST customer service ever!!!! I had a faulty smoke detector which caused the alarm to trigger. It took 1.5 hours to get it sort of resolved. Multiple phone calls to Comcast left me in tears. There is no direct number for security system issues so one must go through the entire Comcast menu, over and over and over. After being disconnected twice, on hold umpteen times, a visit from the local police, we finally got it turned off. The solution? Putting the system in test hold for 72 hours while I waited 3 days for a technician appointment. This left me without any security or fire monitoring for 3 days. I will be canceling the service tomorrow. My advice…..just don’t!
    Read More
  20. User Score
    8
    October 4th, 2015 Bothell, WA
    2 people found this review helpful!
    Much to my surprise, I heard back from the Sales Consultant within an hour who I purchased this deal through. Between him and his manager, they will make good on all items that were presented to me on the original purchase. It appears, so far, that the system will be installed to our satisfaction and that they will be able to take over our existing system. Apparently, there is no way to edit my first review, so I’ve done this 2nd review.
    Read More

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Our Score
6.2
User Score
2.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.95

Install & Equipment Fee

$49.95-800

Contract Length

24 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

439
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,368