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Reviews for Xfinity Home Security | 2019 Home Security Company Reviews
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#24
Reviews for Xfinity Home Security | 2019 Home Security Company Reviews

Xfinity Home Security (Comcast)

Xfinity Home Security is available as an add-on for existing customers. 2-year contract; prices subject to change mid-contract

Our Score
6.2
User Score
2.0
Our Score
6.2
User Score
2.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.99-39.99

Install & Equipment Fee

$0-1200

Contract Length

24 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

453

This Review is maintained by Chase Sagum

Review Last Updated: September 20, 2019

Xfinity offers security monitoring to existing customers for an additional $29.99 – $39.99 per month.  Not available in: NV, MT, WY, ND, SD, NE, OK, IA, HI, AK, RI

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#24
Reviews for Xfinity Home Security | 2019 Home Security Company Reviews

2.0
$29.99-39.99
$0-1200

Pros

Enhanced Professional Monitoring

Xfinity Home security systems offer around-the-clock professional monitoring. This specific type of security monitoring allows customers to get notifications anytime.

Alarm Mode Options

Customers can get a few different home automation Xfinity alarm modes with their home security system: Arm away, Arm stay, and Arm night.

  • Arm away alarm mode allows the customer to enable their home motion sensor when they are in the process of leaving their home.
  • Arm stay alarm mode allows the customer to arm their home security system while they are in their home. This system ensures that customers can move freely throughout their home while the system is armed.
  • Arm night alarm mode allows customers to get alerts if their perimeters are breached while the motion sensor for their home is disabled.

Xfinity Home Mobile App

Xfinity offers customers an app that allows customers to receive real-time alert notifications on their devices and allows them to control their home from wherever they are. Customers can control their thermostat, their lights, and more. The app also gives customers live video monitoring of their home at no extra cost. Customers do need to purchase xfinity security cameras, however, in order to obtain live video monitoring. Those who choose to purchase the live video package will get the indoor outdoor camera. Xfinity Home offers a camera with recording package as well that customers can choose.

Cons

Two-Year Contract & Fluctuating Prices

Xfinity Home security requires a two-year contract at minimum. This is very similar to other service providers in the market but with one major difference. Xfinity contractually reserves the right to increase customers’ monthly monitoring fees after the first year of service, that’s why the cost for 24/7 professional monitoring is listed as “29.95/month for 12 months” out of a 24-month contract. 

Additional Xfinity Services Required

Individuals cannot purchase Xfinity Home Security unless they are already customers of Xfinity (internet, cable, phone, etc). For the most basic home security package, customers are required to have their high-speed internet service. For the more comprehensive home security package, customers are required to have one of their “home packages” which includes a bundle of both internet and TV services. Because of these requirements, it creates a situation where customers are paying much more each month then they may have originally planned just to get access to Xfinity home automation.

Core Xfinity Customer Service Complaints

Former and current Xfinity customers on the home security side have complained of problems with delays of service, billing issues resulting in extra fees, and poor Xfinity customer service over the phone. A majority of the consumer reviews we have received regarding Xfinity have been negative experiences with the home security service.

View Top-Rated Home Security Companies

Our Recommendation

As a home automation provider, Xfinity security does not compete with other companies. For starters, there have been several negative Xfinity home security reviews- specifically about their two-year contract with fluctuating monthly monitoring costs. Additionally, customers must obtain extra services in order to get access to Xfinity home security systems.

We do not recommend Xfinity Home Security at this time because you have to purchase other services from them, they can change your monthly fees, and they have negative customer reviews. We recommend looking into companies such as Frontpoint Security and Protect America.


How Much is Xfinity Home Security?

Basic Home Security Package: $29.99/month

  • 24/7 professional monitoring
  • Control hub (touchscreen)
  • Wireless keypad
  • 3 window/door sensors
  • 1 motion sensor

Video Home Security Monitoring: $39.99/month

  • All features of the home security package
  • Indoor camera
  • Live stream video

Those who want to add on equipment to their 24/7 monitoring service will need to purchase devices individually:

  • Door/window sensor: (1) $49.95; (3) $129.95; (5) $199.95
  • Indoor/outdoor camera: $195.95
  • Motion sensor: $49.95
  • Outlet controller: $49.95
  • Smoke detector: $99.95
  • Zen Thermostat: $199.95

Xfinity Home Security vs Protect America & Vivint

The biggest difference between Xfinity Home Security and Protect America is that Xfinity Home Security is offered as an add on to their other services – not as a stand-alone. Additionally, Xfinity customer rate the company 2/10, as opposed to the 8/10 rating Protect America customers give them.

  Xfinity Protect America Vivint  
Equipment Upfront $0 - $1200 $0 $500 - $1800
Basic Home Security Monitoring $29.99 $19.99 - $39.99 $29.99
Video Home Security Monitoring $39.99 $24.99 - $49.99 $49.99
Contract 2-year 3-year 5-year
Installation Professional DIY Professional; $50-200
Customer Rating 2/10 8/10 2/10

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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453 Xfinity Home Security (Comcast) Reviews

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  1. User Score
    1
    February 12th, 2016 Denver, CO
    14 people found this review helpful!
    Do not get Xfinity Home. No real issues when I had the service. The problems started after I cancelled and had returned all the equipment. Called on a Thursday to discontinue service (moving). Returned my equipment Monday and late, late that night I am woken up by the monitoring company about alarms going off from my equipment which I no longer have. Not only that but family members on the contact list are woken up in the middle of the night. Just about everyone is called excepty wife, only other person living in the house. Takes 4 more days of dealing with inept xfinity reps to stop the phone calls about my equipment having no signal. Duh, I gave you back your equipment! Stop calling me.
    Read More
  2. User Score
    0
    February 12th, 2016 Chicago, IL
    11 people found this review helpful!
    I’ve been a customer for years now. I decided to upgrade my alarm system due to burglary. It took xfinty 5 visits just to bring the window sensors request. After one of their visits my window was kicked in. Has the requested sensor been in place it may have trigger the alarm for the police. No one was helpful and when I requested a manager I was went to the billing Department. Now here they are a week later in my home without the same requested sensors. Maybe Xfinity techs are the ones coming into my home since they are not concerned with getting this right and continuously and purposely getting it wrong. Go with Vivint, I will be calling them today.

    And yes, they gave me another appointment .. Xfinity officially sucks ..

    Read More
  3. User Score
    2
    February 11th, 2016 Portland, OR
    7 people found this review helpful!
    misleading hard to get straight answer to determine functionality of cameras
    Read More
  4. User Score
    1
    January 30th, 2016
    11 people found this review helpful!
    Had an install done initially around late 2014. Moved and took services with me July 2015 only because I thought and was told I did in order to avoid ETF (early termination fees). I messed up when I signed the papers the contracted installer gave me to sign and plus if your services are bundled and changes are made to your package it extends your contract according to Comcast! Unfair business practices. I have seen that billing complaints can be sent to the FCC.
    Read More
  5. User Score
    0
    January 30th, 2016 San Leandro, CA
    13 people found this review helpful!
    This letter is to notify you of a problem I am having with Xfinity Home,
    Approximately 3 months I go I had work performed at my home. One of the sensors was damaged. I turned the zone off in my equipment and everything else functioned fine. Two months ago the equipment stopped working, along with the camera.

    I called your customer service line and was informed that if I purchased the warranty all of my equipment would be covered. I was told that I would have to purchase the sensor and that is all. At no point in time was I told that I would be subjected to a $100 fee is a tech came to my house and installed the sensor. Furthermore, I asked the representative if the warranty covered the tech coming to my home and she said yes. In the scenario described above, she confirmed that the tech instal would be covered. Since you are able to record these conversations you can confirm her telling me that my instal would be covered.

    On 1/29/16, I called to make good on my warranty. I was then informed that the instal would not be covered by one of your service representatives. She said, only the service of repairing existing equipment would be covered. I told her that I was never informed about this and I wanted to speak with her supervisor so that he could tell me why I would have to pay for the instal when the tech would already be at my home repairing equipment and I was previously told it would be covered. The customer service representative then came back on the phone and I asked her once again to transfer me to her manager. She said that this entire situation was confusing to her.
    It seems to me that many of your representatives are often confused.

    I was then transferred to Wayne (Operator ID 2_1) who told me that the service would not be covered. I asked him why. He said that the warranty did not cover instal. I attempted to tell him that a Xfinity customer representative told me that it would be in the aforementioned scenario. He said that he has the same equipment and that he would have to pay for an instal as well. I told him that I would like to speak to his manager because he was not hearing why I was upset with the entire situation. I had been on hold multiple times for 45 minutes and was upset that no one could give me a straight answer. He said that he was not going to keep transforming me until I got the answer that I wanted. I asked him again if he was understanding why I was upset. It is clear to me now that he did not understand. He then hung up on me instead of transferring me and made no attempt to call me. I will describe my dissatisfaction in the paragraph below.

    I am dissatisfied with your customer service. If I called once to confirm that adding the warranty to my account would cover a tech instal it is unfair to get a different answer once I call to make good on the warranty. It is furthermore, insulting to have a manager not hear out my complaint. I am upset that I was given two different answers by your employees. I believe that your representatives could benefit from training on what services are covered under the Xfinity Home warranty.

    Unfortunately, the problem remains unresolved. Please waive the installation fee and I will happily purchase the sensor.

    Please contact me to confirm that you will honour my request.

    Thank you for your anticipated assistance in resolving my problem.

    Sincerely,

    Read More
  6. User Score
    2
    January 13th, 2016 Mount Juliet, TN
    7 people found this review helpful!
    The apps are terrible, always resetting or not available. Also long delays in connecting. Not worth the monies or aggravation.
    Read More
  7. User Score
    1
    January 12th, 2016 Palm Coast, FL
    19 people found this review helpful!
    I see Comcast has their employees now writing reviews otherwise it would rate a solid 1 – 1.5.

    The app connects maybe 25% of the time … The cameras load so slow if they load at all. Give me a fricken break, the money we all pay for services and they can’t engineer an app that works? I have a second home in FL (Comcast not avail in my area) with a competitor and I have not had one issue with that system … it always works!!! If Comcast doesn’t want to put effort into good software maybe they should sell the alarm part of the business. It would certainly benefit us as consumers.

    Get your crap together xfinity home because my contract IS up and I’m fixing to move along, nothing I’ve seen says they will get better because my experience in 2+ years is they have gotten worse!!

    UPDATE : 21 December 2015
    Still garbage app that is poorly executed. Cameras do not record when they are needed the most (Bad guy breaking into your vehicle driveway). Terrible security system with very poor customer service.

    Read More
  8. User Score
    10
    January 8th, 2016
    6 people found this review helpful!
    I love my home security system. The camera is sleek and so is the tablet touchpad, I have mine set as a digital clock. Alarm is serious response, professional monitoring 24/7 … With or without power since it is wireless- great for me – living in FL. However response is so serious I found out in first month, my large pet kept setting it off, so advise if you Have an animal (I have a pretty large cat) to tell installer, he/she is in that area but tech or you can move sensor accordingly, so I did that and it’s been more accurate since- otherwise the system is great.. I have free battery backup and found out response time is better than adt, so for a legit system in my area, get what you pay for and then some w the snazzy app
    Read More
  9. User Score
    2
    December 20th, 2015 Saint Paul, MN
    12 people found this review helpful!
    So far have had 3 false alarms with police. System is not easy to understand. Better lay in a supply of 2 kinds of batteries you will need them because they don’t last long. When contract is done this will go away. Wife said just stop using it we don’t need the hassle.
    Read More
  10. User Score
    0
    December 19th, 2015 Seattle, WA
    9 people found this review helpful!
    Installation back in November 2014 was never done correctly. This was told to me by an xfinity technician who arrived to troubleshoot the system last week as the system was experiencing intermittent outages (not reassuring when your personal property and safety are at stake).

    Called to cancel and was told early termination of $440. Asked to speak to a supervisor. I was passed along to the escalation department. Is it hard to believe that Xfinity has such a department?

    It was there that I told my troubles with the system to Mae. She was obviously reading pablum from some dialogue book or remembrance from a team building exercise on how to handle a customer with a complaint. She did not hear a word of what I said. She just kept reiterating that there was no way she could waive the early termination fee. I asked her if she could contact the technician who had told me that system had been installed incorrectly. She said she could not do that even though she stated that she had access to the technical call.

    Then I called again to get an address for a letter of complaint. No such address exists according to the Comcast representative who answered the call. “Why don’t you Google it she said.

    There are great home security systems that you can install yourself and are month to month. And, half the price. Check out your options before you made the mistake I did by buying in to a 2 year contract with a company that boasts an “escalation department.”

    Read More
  11. User Score
    0
    December 16th, 2015 Lancaster, PA
    8 people found this review helpful!
    This is the worst system ever … 15 second delays and if anyone moves near your camera full streaky rainbow…. I had it for 3 months 13 service calls… 9,showed up and the commercial say we refund u 25 bucks bullshit they replaced my camera sensors n wall keyboard twice each……the system blows….n they trying make me pay early termination not chance…..STAY AWAY fake advertising at its BEST
    Read More
  12. User Score
    0
    December 15th, 2015 Peachtree City, GA
    8 people found this review helpful!
    Do not make any attempt to contact this company. After we were told by the installer that it would not work in our house because our wireless is not strong, we canceled installation. Now we get calls to reschedule two or three times a day. We tell them that we do not want it ever and to remove us from their list. They say that they have removed us from their list but the calls keep coming. They scheduled us for an appointment without our authorization. We had someone cancel it via chat, another on the phone –and finally contacted the head of Customer Service. All said it was canceled –and then they still showed up (we weren’t home). Now, they are back to calling twice a day. WE are at the point that we nearly need to change our phone number!!! I have never had a situation like this. Avoid this company.
    Read More
  13. User Score
    0
    December 11th, 2015 Murfreesboro, TN
    6 people found this review helpful!
    This is by far the poorest service I have ever had. They can not figure out how to cancel alarms. The service center is beyond rude…I have been a customer over 10 years.
    Read More
  14. User Score
    0
    December 11th, 2015 Sacramento, CA
    7 people found this review helpful!
    It’s funny to see so many pissed about having to pay $500-$800 early termination fees. I worked for Comcast, not a dealer, had Complementary Services, was laid off, and had to stop services after 2 years of actual an actual paid contract. When I sold Xfinity, I had no idea the security system, or Xfinity Home, was on a seperate 3 year contract from the other 2 year contract. I also did not know that the $450 maximum and prorated early termination fee does not apply to or count with security. With 13 months left on a 3 year contract that I never signed (but my employee handbook stated that early termination fees will not be charged), I have spent over a year fighting what started at over $4,500 total charge, down to a $1,300 early termination fee and another $800 for some elusive equipment I don’t have. I’d like to see you guys beat that one.
    Read More
  15. User Score
    0
    November 30th, 2015 Colorado Springs, CO
    8 people found this review helpful!
    Fraud Fraud Fraud at all costs do not use this Xfinity system Colorado Springs they said that they would install smoke detectors, glass break and carbon monoxide sensors I signed up for a triple play package with the thought that would install these devices, the technician came to my house and took over my ADT system hardwired with no problems very professional and installed one smoke detector and said that he would have to come back to install additional devices, Xfinity called and set up an appointment for 3 to 5 PM never showed, received a call from the service tech and he said that they were not supposed to install the first detector due to problems and recall ( joke) took the day off for this. Called the complaint hot line women answered and said that in Florida they installed these devices so she was going to set up anther appointment for install, I told her to call Colorado Springs to be sure she called me back and said that they want to remove the smoke detector that they installed.
    Called the corporate office and have a case number now remember that they are one of the most hated companies in America. In a nut shell
    1. No communication
    2. They will say anything to get you to sign up
    3. Poor response from their complaint department
    Read More
  16. User Score
    1
    November 21st, 2015 Danvers, MA
    6 people found this review helpful!
    the system sucks period i have had some stock and stealers drug addicts stealinf from me and this system does not stop them they have ot it down its very easy to figure it even i did cameras cant be hidden only an ameteur would get caught any proffessional burgular would think this is a cakewalk
    have been in manycalls to comcast nothing they can further come uup with to help i am stuck with them
    Read More
  17. User Score
    5
    November 19th, 2015 Woodbridge, CA
    8 people found this review helpful!
    I will be back to tell you a really great story some bad some good. I want to wait until I get the end results of a 3 year nightmare.
    Read More
  18. User Score
    0
    November 18th, 2015 Harlingen, TX
    5 people found this review helpful!
    I agree totally with the person below. I can not get my camera’s remotely ever since I went on seasonal hold. I am away from home so what good it xfinity service?
    Read More
  19. User Score
    0
    November 13th, 2015 Manteca, CA
    9 people found this review helpful!
    The xfinity home app is absolutely the worst!
    The app takes too long to view cameras, by the time the camera functions the person at front door has already left!
    Another issue is there is constantly ‘errors’ connecting to app.
    If I try to use the ‘light’ function, once again it reads ‘error.’
    The concept is great, if the app worked!!
    I have spent so much time talking to xfinity only to be more irritated because the customer service is also terrible!
    Comcast/xfinity want my money or threaten to interrupt service, however, they DO NOT fulfill the contract by providing service I am paying.
    Once contract expires I will go back to ADT!
    I cannot recommend xfinity home nor can I commend the customer service, or lack of, because comcast/xfinity DOES NOT care about the service, they just sucker one to get and then does NOT fulfill contractual obligations!!
    Read More
  20. User Score
    10
    November 4th, 2015 Seattle, WA
    2 people found this review helpful!
    I love my security, it’s wireless I can add on more sensors!!
    Read More

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Our Score
6.2
User Score
2.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.99-39.99

Install & Equipment Fee

$0-1200

Contract Length

24 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

453
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,444