Best Home Security Companys

121 Companies 14,965 Real Customer Reviews

rkSLisrAPIpwRBxXvrjwFQ9KcTcG334U2t7ReVAi
Current

What Others Are
Researching Right Now:

#27
rkSLisrAPIpwRBxXvrjwFQ9KcTcG334U2t7ReVAi

Xfinity Home Security (Comcast)

Similar to: Frontpoint Security

Our Score
6.2
User Score
2.1

Visit Site

Our Score
6.2
User Score
2.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.95

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
328

Number of Reviews

User reviews here on BHSC
432

This Review is maintained by Chase Sagum

Review Last Updated: February 20, 2019

  • 2-year contract & fluctuating prices: Xfinity home security requires a 2-year contract at minimum. This is very similar to other service providers in the market but with one major difference. Xfinity contractually reserves the right to increase your monthly monitoring fees after the first year of service. And they are known for doing so often.
  • Additional Xfinity services required: In order to get access to Xfinity home security, you have to first utilize other Xfinity services. For the most basic home security packages, you’re required to have their high-speed internet service. For the more comprehensive home security plans, you’re required to have one of their “home packages” which includes a bundle of both internet and TV services. Because of these requirements, it creates a situation as a customer where you’re paying much more each month then you may have originally planned just to get access to Xfinity’s home security possibilities.
  • Core customer service complaints: Former and current Xfinity customers on the home security side have complained of problems with delays of service, billing issues resulting in extra fees, and poor customer service over the phone. A majority of the consumer reviews we have received here on this website regarding Xfinity have been negative experiences with the home security service.
  • Our recommendation: We recommend going with a more cost-effective solution that gives you an equal amount of home security technology but at much better pricing and with much better levels of customer service. Companies such as Frontpoint Security and Protect America.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

432 Xfinity Home Security (Comcast) Reviews

1. Select Your Rating:

238
71
22
16
5
8
4
5
8
6
49
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    0
    October 25th, 2015 Philadelphia, PA
    8 people found this review helpful!
    I had this security system for a month. One day our alarm system went off I was never contacted, the police never showed up. Luckily the person who set the alarm system off had a key and I knew who they were they called me and told me they set the alarm of but Comcast NEVER ONCE contacted me or the police. Did not feel safe returned equipment and canceled service NO I DO NOT RECOMMEND XFINITY ALARM SYSTEM TO ANYONE YOU ARE BETTER OFF HAVING NO SYSYTEM!!!!
    Read More
  2. User Score
    9
    October 20th, 2015 San Jose, CA
    5 people found this review helpful!
    Wow! I cannot understand all the negative reviews. The system works great and since it is wireless it looks great with new and older homes. The installation fees are very competitive and have added discounts. Monthly fees are also low, as after the first increase in 12 months you continue paying the regular rate. has not increased in 5 years. There is no charge for the backup cellular connection-ADT charges! This is not your typical on/off system as you can program the setting however you like. Cameras also have a wide viewing angle. The only downside is the customer service on occasion. Other than that-great product with a completive price.
    Read More
  3. User Score
    0
    October 20th, 2015 Hollywood, FL
    6 people found this review helpful!
    Used the move optionthat they offer. I removed the eauipment from the old place, when the installer cameto work he informed me taht I had to sign a new contract. I asked about the old contract and was informed that it would cost me $750.00 toget out of it, or if I sign the new contract they would forget about it. So the choice is to give in to their scam or pay their extorision.
    Read More
  4. User Score
    1
    October 20th, 2015 Boston, MA
    4 people found this review helpful!
    Sadly, all the negative comments posted for this APP is 100% true. It is very frustrating to deal with. When it works it is great but when it doesn’t, be prepared to go for up to a week without service. When you call for tech assistant, also be prepared to be left on hold for a while after being transferred around the world. Yes, you are stuck for the duration of your lovely contract.
    Read More
  5. User Score
    3
    October 19th, 2015 Schaumburg, IL
    1 people found this review helpful!
    I have mixed emotions because the system i have is not reliable has been repaired and i’m sick of the money you spend to have it is expensive and the system got defeated by some unknown two they got in my house with out setting off the system and left this is the last year i will use comcast i’m getting ripped off by them..
    Read More
  6. User Score
    2
    October 15th, 2015
    5 people found this review helpful!
    Works great when it works. We get about a three month stretch of it functioning normally, but then it loses conectivty. Call support and they’ll tell you to reset it. When that dosn’t work they send a tech who will tell you the only option is to move all equipment (Internet modem, cable, everything ). The best part is you get stuck with them for 2 years. Do not buy this system.
    Read More
  7. User Score
    1
    October 15th, 2015 Taylor, MI
    7 people found this review helpful!
    it’s been down for almost 3 days now. can’t access anything from phone, pc or touchpad. can’t find updates to problem anywhere. are they working on it??? who knows….. someone needs to fix it because right now it’s pretty useless.
    Read More
  8. User Score
    0
    October 15th, 2015 Waterford, MI
    3 people found this review helpful!
    Bad service and people don’t know what they are doing. And they tell you one thing and do something else.
    Read More
  9. User Score
    0
    October 14th, 2015 Fishers, IN
    8 people found this review helpful!
    Can’t tell you if it’s good because it hasn’t worked since it was installed and have not been able to get through to customer service.
    Read More
  10. User Score
    0
    October 14th, 2015 Loganville, GA
    10 people found this review helpful!
    Words cannot describe the nightmare I have had with XFinity Home. I have been on the phone with Comcast customer service for hours and hours and days and days. Please do not make this mistake. I had called Comcast to lower my monthly bills. I was convinced that my bills would be no higher and that they would switch my home phone service for the security system with no extra charge. As soon as the system was installed, I saw an email go across my phone that my bill was $499! I had been scammed!!!! Called for days and days trying to get my bill to what I had been promised. I finally gave up on the two extra sensors that I was charged for and asked to have someone come out and fix the system because it made so much noise during the night, and would send an error message. At that time, they let me know that my system had not been connected. I did not even have it!!! How are you supposed to know if you are safe or not???DO NOT SIGN UP FOR THIS! YOU WILL REGRET IT! I PROMISE!
    Read More
  11. User Score
    0
    October 14th, 2015 Burlingame, CA
    8 people found this review helpful!
    The worst rip off. Had Xfinity cable TV and cable modem for $115/month. When I added Xfinity home they said bill would go up to $126/month. Said price would be fixed for three years. Paid about $500 extra for equipment beyond basic stuff. At start of year two they raised monthly rate to $148/month. I argued until I was blue in the face but they wanted $700 to break the contract. Just starting my 3rd year and they increased the rate to $187/month. So I am paying essentially $67/month now for alarm monitoring when ADT or Bay Alarm would have been fixed at $29/month for three years. Total bait and switch by Xfinity. The system is cludegy too. Took over a year to get night-time motion detector zones to work. Exit arming procedure is flakey. No 800 number to call to get to a central monitoring center so there is no one to talk to about alarms, vacation instructions, etc. All in all go with anyone other than Xfinity.
    Read More
  12. User Score
    0
    October 12th, 2015 Alpharetta, GA
    10 people found this review helpful!
    Xfinity has the WORST customer service ever!!!! I had a faulty smoke detector which caused the alarm to trigger. It took 1.5 hours to get it sort of resolved. Multiple phone calls to Comcast left me in tears. There is no direct number for security system issues so one must go through the entire Comcast menu, over and over and over. After being disconnected twice, on hold umpteen times, a visit from the local police, we finally got it turned off. The solution? Putting the system in test hold for 72 hours while I waited 3 days for a technician appointment. This left me without any security or fire monitoring for 3 days. I will be canceling the service tomorrow. My advice…..just don’t!
    Read More
  13. User Score
    8
    October 4th, 2015 Bothell, WA
    2 people found this review helpful!
    Much to my surprise, I heard back from the Sales Consultant within an hour who I purchased this deal through. Between him and his manager, they will make good on all items that were presented to me on the original purchase. It appears, so far, that the system will be installed to our satisfaction and that they will be able to take over our existing system. Apparently, there is no way to edit my first review, so I’ve done this 2nd review.
    Read More
  14. User Score
    0
    October 4th, 2015 Bothell, WA
    12 people found this review helpful!
    We just turned away the installation technician from our house. It turns out that what we were told at the sales counter in Lynnwood, WA was not what we actually will get without nearly twice the initial cost originally stated.
    List of Surprises as follows:
    1. The one camera that comes with the system is only an indoor camera and if we wanted an outdoor/entrance camera, that is extra as it as has to be hard wired.
    2. The smoke/fire detection and carbon monoxide detection was told to us to be included with the system we were purchasing. The technician informed us that it was not included.
    3. The salesman did tell us that there would be an approximate $99 charge for them to hook up our existing door sensors and motion sensors, but never scheduled the electrician to do so. The installation technician informed us that Comcast will deduct the same number of sensors from our order as the number of existing sensors they are hooking up – which means that I have to pay for sensors that I already own and if I want enough sensors to cover all my windows too as originally planned (which I thought that I already purchased in my order) I would have to purchase even more sensors.
    4. The technician also told us that Comcast will not use any other company’s existing smoke/fire detector and that we had to use their detector. He also told us that they would not do anything until we had a fire/smoke detector in every room in the house which he amended before he left to be one in every bedroom.
    5. I was also informed that for hooking up my existing system to the new system, it would require that they schedule an electrician for anything that is hard wired.

    So, for what I thought was about a $340 initial cost, it would have ended up being about a $595 initial cost.

    I am beyond disappointed and will most likely not agree to have this system installed. I will have a rough time trusting Comcast going any further on the security system, but now we have to go back to the Lynnwood, WA customer service counter and take a number and wait to get this resolved.

    Read More
  15. User Score
    0
    October 3rd, 2015 Miami, FL
    7 people found this review helpful!
    They help poor customer service they lock me in a three-year contract not 2 years and when you think your contract is up we still stick it to you
    Read More
  16. User Score
    0
    October 2nd, 2015 Atlanta, GA
    8 people found this review helpful!
    I hate this company!! Charged crazy installation fees, installation people were 5 hours late and took the entire day to install. There’s is no way out of that 2 year contract unless you die or are willing to pay $1000! I moved from a 3000 sq ft home to a 2 bedroom apartment were cable and security system was provided. Right now I’m still stuck with 2 systems because comcast has no provisions to let you out of 2 years!! I hope the power of social media forces them to change or lose customers!! By the way, customer service is very very bad and unprofessional – getto!!
    Read More
  17. User Score
    6
    September 30th, 2015 Dacula, GA
    7 people found this review helpful!
    While I do not have an issue with the service there are other hidden factors like the small print.
    They lock you into a 3 year contract, don’t move an make a transfer, you will find yourself in a 3 year contract again without even knowing, the small print and no explanation. The other part to this is, I have 14 months left on the contract that would be $520, if I cancel today it would cost me $510, can someone explain that to me. I am not complaining about service but rather the tie down, this is irresponsible.
    Read More
  18. User Score
    0
    September 27th, 2015 Kankakee, IL
    12 people found this review helpful!
    we are definitely not recommending Comcast Home Security to anyone. We had it installed a week ago and we noticed that our internet was slow so I called Comcast to report the problem. That’s when I found out that our home security system was deactivated. When I told them I did not call to deactivate it and I askef them who deactivated it, they told me that the technician who installed it deactivated it!!! All along we thought our home was secured only to find out it has been deactivated. And why will they deactivate it when it wasn’t I, the homeowner, who callef them
    Read More
  19. User Score
    3
    September 24th, 2015 CA
    8 people found this review helpful!
    Oh how I loved the equipment, when they finally can and installed my system. I got 3 camera and 5 sensors and a remote. This was all great ..until I got my BILL OMFG !!!! They are charging me over the next 6 months $1500.00 for this system. I was totally unaware of any of these outrageous charges. We changed from ADP and Direct TV to Bundle it all.. when into the Chico CA store and was given a great price and deal… or was it..1st the missed the original install day or both systems and change it without my approval.. Move the to another day.. and I get my Internet, TV and Phone.. but No Security install which is why they said it had to be changed…. without call me back to schedule my security install I get a call the night be for they’d be there between 7:30am and 10.. arrived 8:30.. left about 12:30.. all is good.. then the BILL OMG !!! Pay very close attention when they try to pull this on your.. FALSE ADVERTISING !!!!!! BEWARE.. I SHOULD HAVE STAYED WITH DIRECT TV.. PLUS XFINITY CUSTUMER SERVICE SUCKS !!!!!
    Read More
  20. User Score
    10
    September 23rd, 2015 Stockton, CA
    1 people found this review helpful!
    Xfinity home security is great definitely gives me peace of mind moving to one of the most dangerous cities in the United states. I really enjoy being able to view my hike at any time and disarm remotely. The installer was great very knowledgeable and accommodating. Now only if the police response time wasn’t 3 hours, oh wait xfinity has third party security. .
    Read More

Recent News:

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
Our Score
6.2
User Score
2.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.95

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
328

Number of Reviews

User reviews here on BHSC
432
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,317