Best Home Security Companys

121 Companies 14,339 Real Customer Reviews

rkSLisrAPIpwRBxXvrjwFQ9KcTcG334U2t7ReVAi
Current

What Others Are
Researching Right Now:

#26
rkSLisrAPIpwRBxXvrjwFQ9KcTcG334U2t7ReVAi

Xfinity Home Security (Comcast) Reviews

Reviews of Xfinity Home Security (Comcast) from real customers
(428 verified)

Our Score
6.2
User Score
2.1

See Top Rated

Our Score
6.2
User Score
2.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.95

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
328

Number of Reviews

User reviews here on BHSC
428

Overall Score

Based on ranking criteria
6.2 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: February 20, 2019

  • 2-year contract & fluctuating prices: Xfinity home security requires a 2-year contract at minimum. This is very similar to other service providers in the market but with one major difference. Xfinity contractually reserves the right to increase your monthly monitoring fees after the first year of service. And they are known for doing so often.
  • Additional Xfinity services required: In order to get access to Xfinity home security, you have to first utilize other Xfinity services. For the most basic home security packages, you’re required to have their high-speed internet service. For the more comprehensive home security plans, you’re required to have one of their “home packages” which includes a bundle of both internet and TV services. Because of these requirements, it creates a situation as a customer where you’re paying much more each month then you may have originally planned just to get access to Xfinity’s home security possibilities.
  • Core customer service complaints: Former and current Xfinity customers on the home security side have complained of problems with delays of service, billing issues resulting in extra fees, and poor customer service over the phone. A majority of the consumer reviews we have received here on this website regarding Xfinity have been negative experiences with the home security service.
  • Our recommendation: We recommend going with a more cost-effective solution that gives you an equal amount of home security technology but at much better pricing and with much better levels of customer service. Companies such as Frontpoint Security and Protect America.

Most Helpful Reviews From Xfinity Home Security (Comcast) Customers

  1. User Score
    0
    Scott Symonds
    May 8th, 2018 Fairfield, CA
    Terrible service, can't support all forms of burglary protection, like glass break sensors. Outdated equipment. Filthy uninformed technicians that leave dirt marks all over you walls. Salespeople who don't put the right notes in the instructions. Horrible phone support that takes at least 10 minutes for anyone to pick up the phone. Absolutely terrible experience start to finish. Had to cancel it the day after they installed due to all the misinformation and sub-standard execution. Need to file an insurance claim now to remedy the damage they did to my house. Took 40 minutes of my time to call them to cancel and file complaint. World class terrible consumer experience.Read More
  2. User Score
    0
    kelly Murphy
    October 30th, 2017 
    If you're going to spend money on home security do your self a favor and stay away from Xifinty Home. Take your time do research and invest in good home security. I will never use Xifinty Home security system again. Too many problem and glitches. You get what you pay for. I had too many false alarms and two caused me to leave work because it. Don't hate your time. I will never use any of comcast services again. Too much misleading going on. Customers service reps need better training. They say you're a valued customer but I never felt like one. Three years and I am happy to say I feel relieved to no have them or their high prices.Read More

428 Xfinity Home Security (Comcast) Reviews

1. Select Your Rating:

236
70
22
16
5
8
4
5
8
6
48
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    1
    December 4th, 2013 Hollywood, FL
    0 people found this review helpful!
    very bad alarm system response time over 3 minutes sometimes when I test it authorities are not notified and neither I my. Not reliable at all not worth it .so many problems I am heading to another company this time doing some research .I don’t recommend to anyone.
    Read More
  2. User Score
    0
    December 3rd, 2013 Denver, CO
    0 people found this review helpful!
    DO NOT USE COMCAST HOME SECURITY !!
    After 6 months it still does not work right even after many service calls. Each technician says the previous one did not do it right. The batteries last only a few months, not the five years they mentioned. Updates fail and knock system out of commission and it you are gone for a month (as I was) you are not protected.
    Read More
  3. User Score
    1
    December 2nd, 2013 Pleasant Grove, UT
    0 people found this review helpful!
    I want everyone to know about comcast… And our home security system… Did you know that if the security is breached you lose the video feed 2 the pad as well as anyother feeds you may have. Isn’t that when you want to see if something or someone is in your home… Win vol on goes off… So the lawn bowls of in my home and I lose visual contact with the cameras… That makes a hell of a lot of sense to me!… I was duped.. Hoodwinked.. Lead astray.. Lied to..!!… This is what gets me about this whole company… I had my home security installed over a month and realized it wasn’t working.. Do you think they gave me a credit… They would rather eat their young then tissue a substantial enough credit! These people need to be taken out back and put down like an old lame horse! I’m really considering leaving them all together! I’m pissed! Unhappy soon to be ex customer.
    Read More
  4. User Score
    1
    November 30th, 2013 Arlington Heights, IL
    0 people found this review helpful!
    This alarm has been a pain in the butt since day one. We are stuck with the outrageous fees to cancel. Motion will only work when it’s armed away. (Not at night as we were told) It randomly does off. Comcast claims someone (when a whole household was sleeping) pressed a panic button the other day and it took them 6 minutes to even call though and the police were already here knocking on the door by time we got someone on the phone to report it as false. (And even then they couldn’t find the account with the phone number?!?)
    Read More
  5. User Score
    1
    November 23rd, 2013 Sugar Land, TX
    0 people found this review helpful!
    I hate Comcast Home security. Its flaw system goes off every time I set it. It cost me $300.00 last year paid to the local police for false alarm fees. I have not been used it for 6 months but can’t cancel the service due to 3 years contract.
    I made a big mistake when I swiched from ADT to Comcast. Please do not make mistake like I did.
    Read More
  6. User Score
    10
    November 19th, 2013 Rockford, IL
    0 people found this review helpful!
    Have had it installed for a few months and have had zero problems whatsoever. yes it’s a little pricey as far as installation but it’s definately worth it. Comcast is the fastest internet available in my area (rockford, IL) so I don’t care about having to have xfinity internet as I had it anyways.
    Read More
  7. User Score
    1
    November 11th, 2013 Pleasant Grove, UT
    0 people found this review helpful!
    Thank you so much for all the reviews. These reviews really assisted me to NOT USE COMCAST!!
    Read More
  8. User Score
    1
    November 1st, 2013 Pleasant Grove, UT
    0 people found this review helpful!
    Comcast is charging me $1080.00 early termination because I am moving and they don’t have service in my area. Comcast will never receive my business again.
    Read More
  9. User Score
    0
    October 26th, 2013 Jenkintown, PA
    0 people found this review helpful!
    I got deployed on April 2013, Comcast disconnected my alarm services by mistake. It took me over 2 month to get this problem fix while I was over seas. Now that im back Comcast is saying the I have a 3 year contract when I only had a 2 year agreement and it was suppose to be over on May 01,2014. I spoke to the lady and she is able to see all the notes but still no able to do anything. I been having problems with the alarm and cable since day one. I ask why do you advertise customer satisfaction guarantee, when its only for the 1st 30 day after that what happens? Very poor service overall.
    Read More
  10. User Score
    0
    October 21st, 2013 Essex, MD
    0 people found this review helpful!
    I, also, HATE Comcast. Our lives have been in turmoil since August 5, 2013. That is the day that xfinity entered our home to install the security system. NOTHING has worked since. NO ONE knows anything about anything. Can’t begin to tell you how many hours and hours we have spent on the phone. We have spent about 22 days waiting for service technicians that cannot do their jobs. Comcast techs come in and say they cannot touch anything in the house because it is hooked to home security. Home security people do not show up or when they do, they leave us with a bigger mess than before they came. They took all of our equipment that WORKED out of the house and replaced it with garbage. I could only use the WIFI if I sat in my kitchen due to poor signal, the DVR no longer works, and we still have a camera that is off more then it is on. Wishing we had NEVER gotten involved with home security, ADT looks better and better all the time. We didn’t have any of these problems with them. PLEASE, stay away from this gimmick; it does not work. Sooooooo disgusted.
    Read More
  11. User Score
    0
    October 21st, 2013 Boston, MA
    0 people found this review helpful!
    Hours on the phone to resolve any issue. Recently I found out that the cellular backup for the system has not functioned in six months. Comcast does not pro active monitoring of the system status.
    Comcast missed several appointments with no explanation.

    The bottom line is that while the description of the service sounds good, Comcast does not understand that a malfunctioning home security system is a more urgent problem than a cable malfunction.

    Read More
  12. User Score
    0
    October 9th, 2013 West Jordan, UT
    0 people found this review helpful!
    I Don’t Use This Word LightY, But I Truly Hate Comcast. Their Costumer Service Is Horrible And After Many Years Of Giving Them Not Only My money But A Chance, I Am Going To Walk Away From Them. I Strongly Raccomend All Of You To Do The Same.
    Read More
  13. User Score
    1
    October 4th, 2013 Katy, TX
    0 people found this review helpful!
    houston texas………buyer beware………………

    do not order comcast security!

    the bells and whistles of the system are nice. however, this is not (let me repeat) the security system to protect your family with if you are looking traditional piece of mind. they do not call you back after an alarm until the alarm has gone off for 5 minutes. the camera’s only record for 30 seconds at a time which means you do not have continuous coverage. add to the fact that you cannot record all day as they do not have the storage to do so as they limit you to a small amount of recordings per day. this of course leaves huge gaps in your recordings.

    but take the lack of system features out of the equation. read all postings as to the absolute lack of service they can provide after the install.

    get ready to wait 4-5 days for a service technician. and that is only if they show up!!!!!!! three no show appointments in the last two days and at least 10 calls into comcast to try to resolve. there is no way for comcast customer service to contact dispatch!!!!!!!!!! are you freaking kidding me…

    and last but not least… you have to sign a 2-3 year contract which means you are stuck with the incompetence unless you choose to pay a cancellation fee…..

    Read More
  14. User Score
    0
    October 2nd, 2013 Sugar Land, TX
    1 people found this review helpful!
    To: Comcast CFO and executive Leadership Team

    From: A 28 year call center and Customer Service Director and pissed off comcast security customer

    Please accept this email as a serious call to action As it relates to your security system. Your call center agents (in house and outsource teams) do not understand how to care for these customer calls. These agents are not trained or do not have the tools they need to resolve calls received on the security call type. I was on hold for 2 hours waiting for a customer service agent during non peek hours and was hung up on twice. Whoever is in charge of your call forecasting and call routing should be fired as your service level is probably zero % daily. May I suggest you all go back to the board room and put a action plan in place ASAP to get this call type under control. Your marketing team has all of these wonderful commercials about a service that is not living up to the Comcast/xfinity standards. You all were rated as having the top 10 worst customer service and based on the service I have received you all will stay there. I do this kind of work for a living and I am embarrassed by the service me and my husband received. Can you believe the sales person told us the cameras were wireless! Imagine my surprise when I saw wires running up the side of my garage and plugged into my electrical outlet… REALLY! I am so upset that I am willing to come work for you all and help clean up this mess you all made!

    Read More
  15. User Score
    0
    September 26th, 2013 New Bedford, MA
    0 people found this review helpful!
    i had an ATD hard wired sec system for 9 yrs. with no mechanical issues….switched to comcast due to the availability of the new wireless system ..i never had another minute of peace…. every day it was something different from interfering with my internet, alarm tripping and notifying police with false alarms at $50.00 a clip when police are notified… picking up stronger wifi signals driving by such as animal control in my town @countless other issues to the point they were in and out of my home sometimes twice a week with no positive results. finally i canceled my account and i was charged $800.00 early termination fee….what a joke..the worse ever!
    Read More
  16. User Score
    1
    August 30th, 2013 Pleasant Grove, UT
    1 people found this review helpful!
    Same as other posts I’ve seen. We have had Comcast Internet/cable/phone no issues. But home security is a joke. Scheduled installation and they were a NO SHOW. They apologized. Their fault. Next time didn’t show up again, at all. I FINALLY reached some top brass (right), and blah blah blah. No good excuses. Short handed, bad time of year. One more chance, the technician showed up early. Ok. He set up the system, 3 cameras, 10 sensors. Ok. Then he said he was through, cameras were not mounted, he said they do that, I DO ! I was livid. We have had the system a few HOURS and we are going to call and get a different
    System ASAP. PATHETIC !!
    Read More
  17. User Score
    1
    August 30th, 2013 Pleasant Grove, UT
    0 people found this review helpful!
    Do not choose comast! So shocked, I have been a customer for over 3 years, pleased with their service until now. I had home security installed on August 13th and today is August 28th. My family has not slept since then. 4 service techs, 13 hours wait times, and let me put you on hold for a supervisor, system works great if you don’t sleep. Been on hold for more than 2 hours, discontinued twice, suspect its them trying to get rid of me. Don’t do it For t Collins Colorado.
    Read More
  18. User Score
    10
    August 15th, 2013 Philadelphia, PA
    1 people found this review helpful!
    I switched from my old security company to Xfinity Home about 4 months ago because of the control features Comcast offers. Technicians arrived on time, did a nice/clean job and explained the operation of the system in detail. I couldn’t be more satisfied. Everything (cameras, thermostat, lights, security…) works perfectly. I am also saving $15 per month over my old system.
    Read More
  19. User Score
    0
    August 9th, 2013 San Jose, CA
    1 people found this review helpful!
    Comcast Internet, cable and phone service is good but the Home Security System is not. Mostly billing problems. Problems with the system. Expensive. Three year contract is unwarranted. Phone customer service is poor. No direct connection to the Home Security System people. Who runs it? Who knows! I have to called some call center in the Phillipines and they had no clue about the system. Do not get it. Overpriced and not the best security system around.
    Read More
  20. User Score
    0
    August 7th, 2013 Fremont, CA
    0 people found this review helpful!
    Comcast Home Security is the worst home security service that I experienced. It is not useful when you need it the most…when the burglar alarm is in progress. I had Brinks Home Security before which was far better. Based on the customer servcie experience, Xfinity Home seems to be a completely different company. The service is terrible.
    Read More
  21. User Score
    0
    August 6th, 2013 Alvin, TX
    1 people found this review helpful!
    I’ve had Comcast Internet since January 2006. The Blast service is the best in our area so when we began shopping for Home Security service in July 2011, we figured Xfinity to be the safe bet.

    After about a year, we began having issues with what the alarm tripping at night. We had a technician come out who found the faulty sensor (upstairs window). His solution was rig something to keep that sensor from alarming.

    Again just recently we began hearing beeps and alerts for no apparent reason. I immediately called for service, which was scheduled for Wednesday, July 31st.

    The appointment was supposed to be between 12 & 4 pm. The Technician showed at close to 6 pm. He walked in the door, took one look at the base system, and told me that ours was old and at least 2 upgrades behind. He solution was to bypass the upstairs zone to prevent the alarm and schedule us for an equipment upgrade. He was there all of 5 minutes with a promise to return the next day. We immediately noticed that our system no longer beeped when a main point of entry was breeched.

    Come Saturday, Aug 3, I decided to have a look at our system. I pressed the Status button and received a display and speaker message of “communication failure”. I then attempted to access via my smartphone and although I was able to login to the app, the display was gray, not green as previously indicating system online.

    I immediately call the tech support and after being disconnected 3 times, not an exageration, I finally got someone who at least seemed to understand the issue. She tried pinging my base but said she was unable to get to it. She then successfully pinged my modem, but was still unable to get to my base. She informed me that she did not see where I was scheduled for additional service but would gladly have someone come out asap.

    Sunday Aug 4th, the same technician as last time walks in, apologizes prefusely, and informs me that he will return on Monday morning between 8 & noon to replace the equipment.

    Monday Aug 5th, no technician and no phone call.

    Tuesday Aug 6th, no technician and no phone call but I decided that this was the last straw. After all, just how long have I been paying for a service which I was not even getting?

    So that Tuesday I spent my lunch, and then some, on the phone with customer support. The first lady told me that she saw no service scheduled. She transfered me to something called loyal customer support. This lady sounded disinterested in anything I had to say and wanted to switch me back over to tech support. I asked to apeak to a manager or supervisor.

    The suervisor introduced herself and spent the next couple of minutes explaining their termination policy and how I would be responsible for a $300 termination fee as well as a $59 equipment pickup fee, which I could avoid if I were to bring the equipment in myself.

    After I literally laughed on the phone, I asked her how she knew how long my service had been down. Her response was that she could connect me with Technical Support who would be better able to answer technical questions ;)

    I then asked her what other options I had. She told me that if I upgraded, I would begin a NEW 3 year commitment as well as installation fee. So the equipment I have could not last through the length of my 3 year commitment and my choices are renew to equipment that works or terminate a service I cannot use and pay a penalty.

    I do not know what my chances of winning my dispute are but to me it is worth the fight. I have stopped autopay and thanks to a heads up from this forum, I have even cancelled my card on file. If X denies my dispute, I’ll take my chances in court.

    Read More
  22. User Score
    0
    July 30th, 2013 Pleasant Grove, UT
    0 people found this review helpful!
    Chris Brown, a salesman came to our home. I asked specific questions about the charges and installation and what I would get. He told me there were no charges and that he would personally take care of any problems that I had during service from now on as my “personal sales consultant”. Problems started on the date of installation, and continued on to billing. My bill had over $150 of extra fees that I hadn’t been notified of. Then there were charges for services that I didn’t get on my TV service, as well as charges for changing my TV service when they didn’t do that. They also charged my for installing an extra cable box I didn’t get. I called Mr Brown’s cell and office number and put in a request ticket at the cable office with a confirmation number. They never called me back and Mr Brown texted me once saying he took $9 off my bill, but still won’t call me back. Now they want me to pay late fees on my bill when they told me not to pay until they contacted me. I have NEVER had any good experience with Comcast and this was my fault for trusting a slick salesman who promised personalized service.
    Read More
  23. User Score
    0
    July 23rd, 2013 Pleasant Grove, UT
    0 people found this review helpful!
    I have had a terrible time with Comcast Home Security and have spent hours on the phone with them to get it fixed. Service people have come to the house to fix and it is still not fixed. I was also warned of an early termination fee. I just tried to set my alarm for the night and it went off. It read before something about being tampered with. Still says the same thing. I would like to know where I can report them, seriously considering hiring an attorney to sue for all my money back. I am a year and a half into a 2 yr contract and sick of getting threatened with early termination when I don’t feel they have performed their service. Does anyone know if there is a class actions suit pending on Comcast Home Security? I would appreciate any assistance. Thank you.
    Read More
  24. User Score
    0
    July 21st, 2013 Santa Rosa, CA
    0 people found this review helpful!
    Bait and switch, $29.95 if triple play customer, after 1 year price jacked up to $39.95, and if i want to cancel $800.00 early termination fee. STAT AWAY FROM THESE CROOK’S.
    Read More
  25. User Score
    0
    July 3rd, 2013 Pleasant Grove, UT
    0 people found this review helpful!
    Just got told I would have to pay 810 dollars to NOT have this service anymore; missed the 1100 charge for early termination! For what?!?! I’ve already paid for the installation, and you can’t tell me that equipment cost 1100!! This is a horrible add on to Comcast, and I now officially am looking for another company for my entire package.
    Read More
  26. User Score
    0
    June 20th, 2013 Pleasant Grove, UT
    0 people found this review helpful!
    DO NOT BUY THIS SECURITY SERVICE if you aren’t already stuck with them!!!!! Their billing practices are bait and switch! I am a triple play Comcast subscriber who signed a 3 year contract at 29.95 per month. After 12 months, the rate was raised to 39.95 and I was told if I didn’t like it, I could drive to a Comcast Service Center. Their rational for the price change is that because the sales rep wrote “29.95″ on the monthly service charge line and not “29.95 for x months”, they can change the rate to any amount any time! Seriously!
    Read More
  27. User Score
    0
    June 5th, 2013
    0 people found this review helpful!
    As a Comcast customer for many years, I had confidence that their security service would be as good. WRONG! Every step of the process was a disaster. They have bitten off far more then they can chew. Three appointments were initially not kept. The installers when they finally arrived were not well versed. Even important information that I filled into the form like who to call in case of emergency never made it into their system. I found out that the monitoring was being farmed out to a company called COPS. I tried getting to their website online but it wasn’t working. I then found their telephone number and they said that they can’t accept information from me and I have to call Comcast. What used to be a quick call to Comcast customer service is no longer. First I tried communicating through their Instant messaging online but after a half hour run around with an Indian answer center I got nowhere. I finally got through to Xfinity Home customer service (not part of the regular group) and they were not very helpful nor did the supervisor call back as promised. So I canceled the service and the installers came to pick up the equipment (I was left with holes in the wall). The contract requires you to send a hard copy of the cancellation to Comcast in PA. which I did. But a month later, I found an $810 charge on my credit card. It’s now a month later with countless hours on the phone and it still hasn’t been credited. I may have to complain to my credit card company to get the charges removed. Since Comcast bought NBC, the company has been heading south. Stay Away!
    Read More
  28. User Score
    0
    June 4th, 2013 Fort Lauderdale, FL
    0 people found this review helpful!
    I have Comcast TV, Phone and Internet services and when I moved to my new home there was a ADT system in place. I saw the commercials and brochures showing the LCD panel mounted on the wall without any wires. Since I am disabled and have a hard time holding items when the tech came to install the system he said that the LCD panel could not be mounted on the wall and needed to be placed on a counter. I have been sending emails for weeks to get a credit for $300.00 for a “professional” installation that Comcast stated it would take 8 hours to complete and the tech wanted to staple wires for the camera’s to my walls so I asked for a refund and the corporate office to get rid of me is telling me they will cancel my service and refund my monies. I want what I saw in the advertisement- Comcast got caught with deceptive advertisement and their answer is to cancel services. Shame on you Comcast.
    Read More

Recent News:

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
Our Score
6.2
User Score
2.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.95

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
328

Number of Reviews

User reviews here on BHSC
428

Overall Score

Based on ranking criteria
6.2 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,299

Overall Score

Based on ranking criteria
9.0 /10