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yarnell security systems

Yarnell Security Systems

Similar to: ADT Security

Our Score
2.4
User Score
1.0

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Our Score
2.4
User Score
1.0
Rank this Company

Ratings Breakdown

Price

Cellular monthly price
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
4

This Review is maintained by Chase Sagum

Review Last Updated: January 14, 2017

Yarnell Security Systems (Yarnell) has been in business since 1967, they are family owned and operated and are dedicated to putting the customer first.

Security System Overview

Yarnell offers new customers a variety of packages with various equipment and costs to suit their specific needs.  They can install both landline-based and wireless systems that both use top-of-the-line Honeywell equipment. Both systems require a monthly monitoring fee. Both packages come with the following:

  • 1 Honeywell Lynx control panel
  • 3 door/window sensors
  • 1 motion sensor
  • 1 siren
  • 1 key fob
  • 1 year warranty—can be extended for $96/yr
  • Sign & stickers
  • 24/hr monitoring

The Good

Yarnell’s UL central station monitors all types of systems – even those they did not install.  All of their accounts are monitored in-house with no sub-contract monitoring, meaning they take full responsibility for each customer’s security needs.  Since they are Lancaster’s oldest locally owned central station and have an A+ BBB rating they are consistently #1 reader’s choice awards winner.

The Bad

There is a lack of information and transparency. One issue for some could be the warranty policy, which is only the standard one year parts and labor.  With this warranty customers are left without insurance on their equipment for two to four years unless they buy extra coverage for about $100 a year.

The Bottom Line

Yarnell is a solid local company that is dedicated to putting their customers’ needs first.  If you live in Lancaster or the surrounding areas and are in need of a home security system and want coverage and maintenance at a local level then this is a good choice. View more companies

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.5
$19.99-$42.99
$0

#2

8.1
$34.99
$99

#3

6.6
$34.95-49.95
$99

#95
yarnell security systems

1.0
Undisclosed
Undisclosed

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4 Yarnell Security Systems Reviews

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  1. User Score
    0
    February 2nd, 2017 Lititz, PA
    0 people found this review helpful!
    Worst customer service of any company I deal with.
    I have had Yarnell security at my Business for many years now. I have always been concerned at how they nickle and dime you for every little issue that comes up but I have not wanted to take on the hassle of looking for a new security system. I will now. Recently they had to upgrade my system due to a cell issue. I only found this out when they called the day my service went out. Apparently they sent emails, EMAILS, no follow up phone call or letter notifying me of my need to upgrade my system. The emails they said they sent where never received. I scheduled then to have my system upgraded at a large cost and then they sent the statement via email once again. It went to spam of course as its authored from an employee and not the company. When I called to say I do not want to receive any further email from them especially email not addressed as having been sent by Yarnell themselves they were very rude. If fact its the worst customer service I have dealt with for a long time.
    Save yourself the trouble and look elsewhere for your security needs.
    Read More
  2. User Score
    0
    July 19th, 2016 Harrisburg, PA
    2 people found this review helpful!
    I prepaid my fees for 2016 last December. I sold my building in April. They are refusing to refund my money. It seems to me that this is a family owned, nickle diming operation that is probably under capitalized. I mean if they can’t afford to refund prepayments of a couple of hundred dollars they must be a little shaky.
    Go with ADT.
    Read More
  3. User Score
    2
    May 17th, 2016 Lititz, PA
    3 people found this review helpful!
    As the church secretary, I have worked with Yarnell during the installation of a controlled-entry and programmable door at our church. It has been nothing but one hassle after another. Installing the software on my computer took several hours, which is quite a setback when one only works 20 hours a week. Then the software had trouble communicating with the system, and we had to have them come back out THREE times before it was fixed. Now I got a new computer, and once again, the software isn’t installing correctly. Phone calls are not returned in a timely manner, and the whole experience has been extremely frustrating.
    Read More
  4. User Score
    2
    March 23rd, 2016 Harrisburg, PA
    3 people found this review helpful!
    Never told us about contract! Leaving to go with ADT!
    Read More

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Our Score
2.4
User Score
1.0
Rank this Company

Ratings Breakdown

Price

Cellular monthly price
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
4
Our Score
9.0
User Score
8.5
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,852