1st Security

1st Security

5.4

Our Score

9.4

User Score

Pros

1st Security is a family owned and operated business that utilizes the most advanced security technology including GE, Qolsys, and Honeywell security systems. Other benefits of 1st Security's service include:

  • Trained technicians - professionally-installed by those who know what they are doing
  • DIY Option - there is a DIY installation option as well
  • Satisfaction guarantee - customers have 30 days to decide whether or not the system is a right fit
  • Monitored by real people - computers are not the first ones to contact you in the event of an emergency, real people do
  • 24-hour service fleet - includes a force of emergency dispatch specialists
  • Award-winning service - Angie's List Super Service Award 2011-2014
  • Home automation - 1st Security also has a home automation solution available for customers

The 1st Security systems are custom built to protect the most vulnerable areas of your home and prevent break-ins before they ever occur. Instead of depending solely on sensors to alarm monitoring stations when there is a home invasion, 1st security provider additional securing devices to your doors and windows to keep unwanted visitors out.

Cons

At this point, 1st Security does not service all 50 states. Aside from not being able to conduct business all over the country, there are aspects of 1st Security's service that could be improved upon, such as:

  • A detailed cancellation policy
  • Contract lengths and terms disclosed

Up-front fees range from $99-199. There is also a credit approval required for the standard monitoring agreement. For those who don't qualify, 1st Security offers an alternate program which does not require a credit check.

Our Recommendation

1st Security has a solid track record of keeping their customers happy. There are requirements and qualifications customers must meet in order to use the service. Monitoring packages start around $1/day and packages can be customized for both homes and businesses. To recap, here is what 1st Security customers are getting:

  • Advanced technology
  • Personalized system
  • Award-winning customer service
  • Required contract
  • Professional and DIY installation
  • Limited state permits

For more information on 1st Security's home security, business security, or automation services, visit their website.


About 1st Security

All technology is securely monitored with packages starting around $1/day. Here's what you'll get with 1st Security:

  • 7" Easy-to-read Color LCD keypad
  • Smart monitoring - all wireless operated
  • Smart cam - a built-in security camera
  • Smart disarm - stores photos to verify who disarmed the system
  • Smart control - control your security system, lights, locks, and thermostat remotely
  • Smart notifications - notifications let you know what's happening at home in real time
  • Mobile app - monitor and adjust controls/system
  • Home automation option
  • 10 wireless protection devices included
  • Provider of GE, Qolsys, and Honeywell security products
Ratings Breakdown
Monthly Monitoring Fee $19.99
Install & Equipment Fee $99-$199
Contract Length Undisclosed
Cancellation Policy Undisclosed
System Relocation Fee Fees May Apply
Number of Reviews 36
Review Last Updated: January 24, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

36 1st Security Reviews

1. Select Your Rating:

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0

Score

Dawn Stanek Lowell, MA

Mar 10, 2019

Called several times. They do not return calls promptly to fix issues, waited months to get an answer and equipment under warranty mailed out. Terrible customer service.

0

Score

Elizabeth Naylor

Nov 12, 2018

We've had our system for over a month and it still is not working. Terrible service

10

Score

Keith Levin Chicago, IL

Jun 6, 2018

Great company to deal with.Totally customer focused. My wife was not comfortable with me installing our security system myself, so internet based alarm companies were a no go. I contacted our existing company, Vector, Vivant, ADT & 1st Security. I met with all of the reps. Jeremy from 1st Security came to our home right away to conduct a detailed security assessment. He listened to our needs and our concerns with our existing landline based security system (through Vector), and he designed an effective yet practical and affordable set up for our home. Their prices cannot be beat- trust me I did my homework. Larry came to install the new security system and he was also great to deal with. Knowledgeable and patient- he took his time to explain how the system worked and gave us his cell # in case we had any issues. Kudos to 1st Security USA! Great folks doing business the way it should be done- honest and professional. I will be spreading the word.

10

Score

Eric Sega Arlington, VA

Apr 2, 2018

I recently had 1st Security install a system in my new house and so far have been very pleased with all aspects of the system, from the initial estimate to the installation to the functioning of the system itself. Jeremy did our initial estimate and provided us with a thorough explanation of the system. I already had done a significant amount of research comparing Alarm.com to ADT and some of the self-install options, but Jeremy was able to provide even more information and help me to understand better the pros and cons of each approach. Larry did our installation and also was very friendly and knowledgeable, explaining each step of the installation process and providing me with a tutorial at the end. My wife and I have had no issues with the system so far. It is very intuitive, and we have been able to customize it to fit our unique needs. I highly recommend considering 1st Security for anyone looking at installing, switching, or upgrading their security system.

10

Score

Huymy Nguyen Centreville, VA

Jan 3, 2018

Honest group of people. Never once pressured me to buy anything I did not need. High tech system but very user friendly. So glad I found these guys.

10

Score

kimbie Simms

Oct 31, 2017

Jeremy was punctual and professional. The appointment was easy to make with fast scheduling. I received an in-depth presentation and walk through of my home. He was very responsive to my questions and family's needs. There was no pressure to buy or add equipment I did not want or need. My new system was installed two days later. Larry the technical adviser was amazing. He was knowledgeable and friendly. He installed my system with no problems. He took the time to give us a lesson on how to use the app and new system. A few days later I had a question and he responded right away. I loved the system so much, that I referred my mother. Her system was installed a week later. I feel so protected knowing my family is safe using 1st Security Alarm company. I have the confidence of knowing that I can upgrade my system at any time. I can not thank Jeremy and Larry enough.

10

Score

Angelina Brannigan Baltimore, MD

Oct 28, 2017

Wish I would of known about this company years ago! Very pleased and super responsive.

10

Score

L. Carter Washington, DC

Oct 9, 2017

I normally don't do reviews but I feel the service was excellent so it was needed. After searching and meeting with 3 different security companies and 1st security was the best. The customer service, pricing and demo of the product exceeded my expectations and would differently use are referred them to others. Thanks

10

Score

S. Marie Young

Sep 30, 2017

Larry at 1st security is awesome! Being a first time homeowner, I was really anxious about securing my home. Larry eased the worry by throughly explaining everything he installed and how to use it. A week later my HVAC stopped working. I called Larry to make sure it wasn't the new thermostat he installed. He answered my call even on a Sunday and came out to check. The problem didn't have anything to do with the thermostat so I called a technician. Larry called a few days later to follow up. I've never had this level of customer service with a product. I'm grateful and would recommend them to everyone!

10

Score

Marc Wernick Ellicott City, MD

Sep 13, 2017

From initial presentation to the after sales service, I have been very impressed with the fabulous service and attention from the team. They did an awesome job of making me feel secure in my new home. The pricing was the most competitive as well. I am so excited by having a smart house tailored to my needs at a reasonable cost. It also is great to support a leader in the field but also a local MD business.

10

Score

M Haugen Philadelphia, PA

Sep 12, 2017

Have worked with Jeremy and Larry at 1st Security for a few months now and they're great. They're far more responsive than any other alarm company I've worked with and they're focused on meeting your needs, versus endlessly trying to get you to buy more services and sensors that you might not need. In the house I just bought some other alarm company had installed a window open/close sensor on a window that doesn't open - probably fooling the prior senior citizen owners to pay more for more equipment they didn't need. I rest assured that 1st Security would never do something so foolish and greedy. They're good, honest people, and this is something that's unfortunately hard to find in the alarm business. I recommend them.

10

Score

Beth Ocean City, MD

May 4, 2017

Amazing system! Did a lot of research on alarm systems....so glad I went with 1st security! They came to my house and explained everything to me, were not pushy at all. Came and installed the system a few days later....took the time to explain everything to me and did an amazing job with the installation. And the price is excellent, both the installation fee and the month to month. So happy with my decision.

10

Score

M H

Apr 7, 2017

They are fantastic! Quick, professional, fair. The system is state of the art but cost less than other companies. We love our system and feel totally secure. Jeremy and Larry are awesome! Friendly, knowledgeable, helpful. They didn't try to sell us things we couldn't afford, and worked to fit the system into our budget. Awesome system and awesome service!

10

Score

Doug Pasadena, MD

Feb 27, 2017

These guys are a breath of fresh air. I called many, many security companies, these guys are not the cheapest (nor would I want that in a security company) but they were the most straight forward and easy to work with. They will advise you on how to keep your family safe, not just giving you a keypad and a motion sensor. They are the best value in my opinion, and they have great customer service.

10

Score

Angie Kim Sterling, VA

Feb 24, 2017

Jeremy came out to my house to explain 1st Security's system (co-branded system with alarm.com), and gave me an amazingly good deal with the best pricing possible. The thing that amazed me was that 1st Security's pricing (both upfront equipment cost and the monthly monitoring charge, with full access to smart phone system) was LESS than the do-it-yourself options like FrontPoint. Yes--it was less than FrontPoint, even though 1st Security's pricing includes FULL installation by a professional (Larry, who was amazing--spent hours at my house making sure everything was right and teaching my husband and me how to use the system). Even more amazingly, 1st Security's monthly rate (again, less than FrontPoint) includes service, meaning that there is NO house-call charge, the way there was with my previous alarm company. If anything breaks, etc., they will come out and fix/replace it! Jeremy and Larry were both awesome--helpful, courteous, professional, prompt, etc. I highly HIGHLY recommend them and 1st Security. If you're thinking of going with a DIY alarm company to save money, don't bother--call 1st Security. They will also match other companies' prices!

10

Score

Kim Ellis Millersville, MD

Feb 17, 2017

Love my new alarm system. I feel like I am in complete control of my family's safety. Being a busy working mom, it reminds me when I forget to set it. It is also set up to make my life easy while still protecting me and my family. Thanks 1st Security.

10

Score

john

Feb 14, 2017

Recently had a system installed in my home with several automation products and cameras. Installer was fast and detailed and all the products work amazing. Price was the best I found and all info was upfront and detailed. I would recommend them to everyone.

10

Score

Tiesha Gross Houston, TX

Feb 14, 2017

I recently had a system installed in my condo. I did a lot of research in order to decide which company to go with since my ADT contract was up. I think initially what I liked about this company was the touch screen keypad (scrolls pictures while the keypad is idle) that was much better looking than my current system. I also got the door locks so that I only have to use a code to get in. I'm paying less than what I paid with ADT and feel like I'm getting a lot more. I've had my system for about a month now and I love it!

10

Score

Thomas Pipkin Washington, DC

Nov 2, 2016

I recently decided to add video cameras to my existing home security system. My monitoring vendor provided me with an expensive and complicated solution to this request so I shopped around for other options. I ultimately selected 1st Security to install Alarm.com’s smart home security system for quite a few reasons. First off, the president of the company, Jeremy, came to my house the same day I requested information about their services and diligently followed up with me on a regular basis as I explored my options. Second, I was concerned migrating systems would be a hassle but it was completely seamless due to the knowledgeable technicians at 1st Security. And third, the cost was better than the competition. To top it off, the system is super easy to use, the migration was seamless and installation was top notch... very clean. The 1st Security technicians, Larry and Chris, were prompt, efficient, informative and professional. Great team!

10

Score

Ashley Brumbaugh Washington, DC

Oct 14, 2016

Jeremy with 1st Security USA was our sales contact and he made switching from our old security system to a new and better one a breeze! We can't recommend their level of customer service enough. Great products, great warranty, great company.

10

Score

Edgar Vega Woodbridge, VA

Oct 14, 2016

when it came to customer service and installation of the equiptment 1st security was great they don't push you to buy anything they explain every thing in detail, and after the installation they follow up insuring that you are satisfield and its working the way it should be. How good is the system? I made an error arming the security system; alarm went off in 30 seconds or least my cell phone was ringing insuring I was OK now that is service. I fell secure and happy with this alarm system and company.

10

Score

Joyce Bosc Silver Spring, MD

Oct 13, 2016

Our company did a comprehensive review and 1st Security surpassed the other four companies we considered by a landslide. The installation was excellent. The follow through is superb. They had the best pricing and guarantees, as well.

10

Score

Sophronia Smith Gaithersburg, MD

Jul 18, 2016

1st Security is definitely the BEST! Unfortunately,I left a pot cooking on my stove and left my house. Within 5 minutes 1st Security called me to let me know my house was filled with smoke and that the fire department was on the way. Luckily, I was only 5 minutes away and got home in time to stop any damage from the smoke and the already present Fire Department. I had Guardian Protection for over 20 years in Maryland and Pennsylvania and they never called me in a similar situation. If it had not been for 1ST Security I would have lost everything. This company is the best and they call promptly whenever my alarm is triggered. I feel safer and more confident since switching to 1St Security. Larry is the BEST!!!!!!!!!!!!! Sophronia Smith

10

Score

Ardythe Warren Pasadena, MD

Jun 27, 2016

Larry is awesome. Very patiently explained the operation and benefits of the system. He installed it in a most timely manner. He also took the time to take me through the settings and options of how to use the system, which definitely helped me feel comfortable with using it. I would highly recommend them.

10

Score

Cherrelle Wilkerson Silver Spring, MD

Jun 12, 2016

Larry displayed exceptional customer service. He was very professional and knowledgeable. He was prompt and installation was complete in a timely manner.

10

Score

Joseph Abrams Alexandria, VA

Jan 16, 2016

My experience with 1st Security was about the best you could have with a security company. From the initial walkthrough assessment through to installation and follow up, Larry and team were on point on every occasion. The 3rd party camera installers were also wonderful and Larry showed up in the middle of the installation just to see how things were going and give me a personal tutorial on how to configure and monitor the cameras via mobile app and internet. They were neat and tidy, always being conscious of our carpets and walls. It's an absolutely professional looking job yet the cost was significantly lower than I was quoted from other companies. Our system is also professionally monitored by Dynamark, who were lightning fast in responding to the one false alarm (our fault) we've had so far (more to come I'm sure, LoL). All in all, every expectation I had was exceeded. I'm looking forward to working with these folks again as we expand our security footprint as new technologies become available.

10

Score

Briana Gregory Baltimore, MD

Jan 14, 2016

The company owner came out explain the services provided and the details regarding monitoring. He was incredibly professional and thorough. The installer, Larry, came out to the home while I was away to get everything set up. Unfortunately, a water pipe in my home burst and was spilling water. Larry managed to call me at work, turn off the water supply to the home and prevent additional damage. And also did a fantastic job installing the system. I was so grateful for his professionalism and going above and beyond his duties. He also called later to double check on everything and make sure I was comfortable with using the new system. VERY impressed.

9

Score

Mike Mandato Mentor, OH

Dec 13, 2015

The representative was very informative on my initial call to the company. He outlined every option and explained the full range of services. He asked questions and was able to suggest the service best for my situation. He explained all options very well as I have never had a home security before and was not aware of all options. Once I signed up for their service the equipment was shipped overnight and the alarm installed the very next day. The installation was complete in an hour and a half, which included the training on the system. The installer was on time, knowledgeable, and professional. I was very impressed with the information I received on the first call and several follow up calls through the installation process. I asked many questions and did much research. All information was well explained, the experience was very good and I would recommend this company for home security.

10

Score

Chandra Atlanta, GA

Dec 11, 2015

Larry was the best help ever with the installation process, and very knowledgeable about the website and panel over view . I love my new system!!!

10

Score

Hugh Broadus Washington, DC

Sep 24, 2015

1st Security was able to install and upgrade my existing system within 12 hours of my initial request. They were very professional and thorough during and after installation process. They didn't try to push or hard sale any products and most of all they "listened" and "fulfilled" to what I expressed as my needs and wants in a security system. They were able to match--and in many ways beat--competitive offers I had on the table. I would highly recommend them to anyone in need for a reliable and professional security team. Thanks Larry.

10

Score

Meryl Glenwood, MD

Nov 29, 2013

What a fantastic Company. The process was fast, fun and easy. Kelly my sales rep was fantastic. Chris my installer was fantastic. I highly recommend 1st security.

10

Score

Steven Harris Bethesda, MD

Sep 25, 2013

Liked their enthusiasm... They did what they said they were going to do... Showed up and responded back in a timely manner... Very satisfied and wouldn't hesitate recommending to friends and family.

10

Score

Steve Bethesda, MD

Sep 25, 2013

THey installed my security system and I was very pleased with the service and the pricing. Plus, they were easy to reach with any questions.

10

Score

Karen Bethesda, MD

Sep 25, 2013

Great knowledgable staff that listen to what I wanted and helped me to choose what I needed. Very professional and on time.

10

Score

Amber Bethesda, MD

Sep 25, 2013

Very friendly sales professionals who guided me through my purchase. No unexpected cost and a good price. I now feel safe and secure thanks to 1st Security.

10

Score

Howard Blackman Bethesda, MD

Sep 24, 2013

1st Security did a great Job. They offered more equipment then anyone else. They spent a lot of time with me designing our system. They were on time, and cleaned up after themselves