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#20
1stSecurity-Logo

1st Security

No home phone line needed with wireless monitoring

Our Score
6.5
User Score
9.4
Our Score
6.5
User Score
9.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99

Install & Equipment Fee

$99-199

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

36

This Review is maintained by Chase Sagum

Review Last Updated: July 17, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#20
1stSecurity-Logo

9.4
$19.99
$99-199

Pros

1st Security is a family owned and operated business that utilizes the most advanced security technology including GE, Qolsys, and Honeywell security systems. Other benefits of 1st Security’s service include:

  • Trained technicians – professionally-installed by those who know what they are doing
  • DIY Option – there is a DIY installation option as well
  • Satisfaction guarantee – customers have 30 days to decide whether or not the system is a right fit
  • Monitored by real people – computers are not the first ones to contact you in the event of an emergency, real people do
  • 24-hour service fleet – includes a force of emergency dispatch specialists
  • Award-winning service – Angie’s List Super Service Award 2011-2014
  • Home automation – 1st Security also has a home automation solution available for customers

The 1st Security systems are custom built to protect the most vulnerable areas of your home and prevent break-ins before they ever occur. Instead of depending solely on sensors to alarm monitoring stations when there is a home invasion, 1st security provider additional securing devices to your doors and windows to keep unwanted visitors out.

Cons

At this point, 1st Security does not service all 50 states. Aside from not being able to conduct business all over the country, there are aspects of 1st Security’s service that could be improved upon, such as:

  • A detailed cancellation policy
  • Contract lengths and terms disclosed

Up-front fees range from $99-199. There is also a credit approval required for the standard monitoring agreement. For those who don’t qualify, 1st Security offers an alternate program which does not require a credit check.

Our Recommendation

1st Security has a solid track record of keeping their customers happy. There are requirements and qualifications customers must meet in order to use the service. Monitoring packages start around $1/day and packages can be customized for both homes and businesses. To recap, here is what 1st Security customers are getting:

  • Advanced technology
  • Personalized system
  • Award-winning customer service
  • Required contract
  • Professional and DIY installation
  • Limited state permits

For more information on 1st Security’s home security, business security, or automation services, visit their website.


About 1st Security

All technology is securely monitored with packages starting around $1/day. Here’s what you’ll get with 1st Security:

  • 7″ Easy-to-read Color LCD keypad
  • Smart monitoring – all wireless operated
  • Smart cam – a built-in security camera
  • Smart disarm – stores photos to verify who disarmed the system
  • Smart control – control your security system, lights, locks, and thermostat remotely
  • Smart notifications – notifications let you know what’s happening at home in real time
  • Mobile app – monitor and adjust controls/system
  • Home automation option
  • 10 wireless protection devices included
  • Provider of GE, Qolsys, and Honeywell security products

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36 1st Security Reviews

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  1. User Score
    0
    March 10th, 2019 Lowell, MA
    1 people found this review helpful!
    Called several times. They do not return calls promptly to fix issues, waited months to get an answer and equipment under warranty mailed out. Terrible customer service.
    Read More
  2. User Score
    0
    November 12th, 2018
    2 people found this review helpful!
    We’ve had our system for over a month and it still is not working. Terrible service
    Read More
  3. User Score
    10
    June 6th, 2018 Chicago, IL
    0 people found this review helpful!
    Great company to deal with.Totally customer focused. My wife was not comfortable with me installing our security system myself, so internet based alarm companies were a no go. I contacted our existing company, Vector, Vivant, ADT & 1st Security. I met with all of the reps.

    Jeremy from 1st Security came to our home right away to conduct a detailed security assessment. He listened to our needs and our concerns with our existing landline based security system (through Vector), and he designed an effective yet practical and affordable set up for our home. Their prices cannot be beat- trust me I did my homework.

    Larry came to install the new security system and he was also great to deal with. Knowledgeable and patient- he took his time to explain how the system worked and gave us his cell # in case we had any issues.

    Kudos to 1st Security USA! Great folks doing business the way it should be done- honest and professional. I will be spreading the word.

    Read More
  4. User Score
    10
    April 1st, 2018 Arlington, VA
    0 people found this review helpful!
    I recently had 1st Security install a system in my new house and so far have been very pleased with all aspects of the system, from the initial estimate to the installation to the functioning of the system itself. Jeremy did our initial estimate and provided us with a thorough explanation of the system. I already had done a significant amount of research comparing Alarm.com to ADT and some of the self-install options, but Jeremy was able to provide even more information and help me to understand better the pros and cons of each approach. Larry did our installation and also was very friendly and knowledgeable, explaining each step of the installation process and providing me with a tutorial at the end. My wife and I have had no issues with the system so far. It is very intuitive, and we have been able to customize it to fit our unique needs. I highly recommend considering 1st Security for anyone looking at installing, switching, or upgrading their security system.
    Read More
  5. User Score
    10
    January 3rd, 2018 Centreville, VA
    0 people found this review helpful!
    Honest group of people. Never once pressured me to buy anything I did not need. High tech system but very user friendly. So glad I found these guys.
    Read More
  6. User Score
    10
    October 30th, 2017
    1 people found this review helpful!
    Jeremy was punctual and professional. The appointment was easy to make with fast scheduling. I received an in-depth presentation and walk through of my home. He was very responsive to my questions and family’s needs. There was no pressure to buy or add equipment I did not want or need. My new system was installed two days later. Larry the technical adviser was amazing. He was knowledgeable and friendly. He installed my system with no problems. He took the time to give us a lesson on how to use the app and new system. A few days later I had a question and he responded right away. I loved the system so much, that I referred my mother. Her system was installed a week later.

    I feel so protected knowing my family is safe using 1st Security Alarm company. I have the confidence of knowing that I can upgrade my system at any time. I can not thank Jeremy and Larry enough.

    Read More
  7. User Score
    10
    October 28th, 2017 Baltimore, MD
    0 people found this review helpful!
    Wish I would of known about this company years ago! Very pleased and super responsive.
    Read More
  8. User Score
    10
    October 9th, 2017 Washington, DC
    1 people found this review helpful!
    I normally don’t do reviews but I feel the service was excellent so it was needed. After searching and meeting with 3 different security companies and 1st security was the best. The customer service, pricing and demo of the product exceeded my expectations and would differently use are referred them to others.

    Thanks

    Read More
  9. User Score
    10
    September 30th, 2017
    1 people found this review helpful!
    Larry at 1st security is awesome! Being a first time homeowner, I was really anxious about securing my home. Larry eased the worry by throughly explaining everything he installed and how to use it. A week later my HVAC stopped working. I called Larry to make sure it wasn’t the new thermostat he installed. He answered my call even on a Sunday and came out to check. The problem didn’t have anything to do with the thermostat so I called a technician. Larry called a few days later to follow up. I’ve never had this level of customer service with a product. I’m grateful and would recommend them to everyone!
    Read More
  10. User Score
    10
    September 13th, 2017 Ellicott City, MD
    1 people found this review helpful!
    From initial presentation to the after sales service, I have been very impressed with the fabulous service and attention from the team. They did an awesome job of making me feel secure in my new home. The pricing was the most competitive as well. I am so excited by having a smart house tailored to my needs at a reasonable cost. It also is great to support a leader in the field but also a local MD business.
    Read More
  11. User Score
    10
    September 12th, 2017 Philadelphia, PA
    0 people found this review helpful!
    Have worked with Jeremy and Larry at 1st Security for a few months now and they’re great. They’re far more responsive than any other alarm company I’ve worked with and they’re focused on meeting your needs, versus endlessly trying to get you to buy more services and sensors that you might not need. In the house I just bought some other alarm company had installed a window open/close sensor on a window that doesn’t open – probably fooling the prior senior citizen owners to pay more for more equipment they didn’t need. I rest assured that 1st Security would never do something so foolish and greedy. They’re good, honest people, and this is something that’s unfortunately hard to find in the alarm business. I recommend them.
    Read More
  12. User Score
    10
    May 4th, 2017 Ocean City, MD
    2 people found this review helpful!
    Amazing system! Did a lot of research on alarm systems….so glad I went with 1st security! They came to my house and explained everything to me, were not pushy at all. Came and installed the system a few days later….took the time to explain everything to me and did an amazing job with the installation. And the price is excellent, both the installation fee and the month to month. So happy with my decision.
    Read More
  13. User Score
    10
    April 7th, 2017
    2 people found this review helpful!
    They are fantastic! Quick, professional, fair. The system is state of the art but cost less than other companies. We love our system and feel totally secure. Jeremy and Larry are awesome! Friendly, knowledgeable, helpful. They didn’t try to sell us things we couldn’t afford, and worked to fit the system into our budget. Awesome system and awesome service!
    Read More
  14. User Score
    10
    February 27th, 2017 Pasadena, MD
    1 people found this review helpful!
    These guys are a breath of fresh air. I called many, many security companies, these guys are not the cheapest (nor would I want that in a security company) but they were the most straight forward and easy to work with. They will advise you on how to keep your family safe, not just giving you a keypad and a motion sensor. They are the best value in my opinion, and they have great customer service.
    Read More
  15. User Score
    10
    February 24th, 2017 Sterling, VA
    3 people found this review helpful!
    Jeremy came out to my house to explain 1st Security’s system (co-branded system with alarm.com), and gave me an amazingly good deal with the best pricing possible. The thing that amazed me was that 1st Security’s pricing (both upfront equipment cost and the monthly monitoring charge, with full access to smart phone system) was LESS than the do-it-yourself options like FrontPoint. Yes–it was less than FrontPoint, even though 1st Security’s pricing includes FULL installation by a professional (Larry, who was amazing–spent hours at my house making sure everything was right and teaching my husband and me how to use the system). Even more amazingly, 1st Security’s monthly rate (again, less than FrontPoint) includes service, meaning that there is NO house-call charge, the way there was with my previous alarm company. If anything breaks, etc., they will come out and fix/replace it! Jeremy and Larry were both awesome–helpful, courteous, professional, prompt, etc. I highly HIGHLY recommend them and 1st Security. If you’re thinking of going with a DIY alarm company to save money, don’t bother–call 1st Security. They will also match other companies’ prices!
    Read More
  16. User Score
    10
    February 16th, 2017 Millersville, MD
    2 people found this review helpful!
    Love my new alarm system. I feel like I am in complete control of my family’s safety. Being a busy working mom, it reminds me when I forget to set it. It is also set up to make my life easy while still protecting me and my family. Thanks 1st Security.
    Read More
  17. User Score
    10
    February 14th, 2017
    2 people found this review helpful!
    Recently had a system installed in my home with several automation products and cameras. Installer was fast and detailed and all the products work amazing. Price was the best I found and all info was upfront and detailed. I would recommend them to everyone.
    Read More
  18. User Score
    10
    February 14th, 2017 Houston, TX
    1 people found this review helpful!
    I recently had a system installed in my condo. I did a lot of research in order to decide which company to go with since my ADT contract was up. I think initially what I liked about this company was the touch screen keypad (scrolls pictures while the keypad is idle) that was much better looking than my current system. I also got the door locks so that I only have to use a code to get in. I’m paying less than what I paid with ADT and feel like I’m getting a lot more. I’ve had my system for about a month now and I love it!
    Read More
  19. User Score
    10
    November 2nd, 2016 Washington, DC
    5 people found this review helpful!
    I recently decided to add video cameras to my existing home security system. My monitoring vendor provided me with an expensive and complicated solution to this request so I shopped around for other options. I ultimately selected 1st Security to install Alarm.com’s smart home security system for quite a few reasons. First off, the president of the company, Jeremy, came to my house the same day I requested information about their services and diligently followed up with me on a regular basis as I explored my options. Second, I was concerned migrating systems would be a hassle but it was completely seamless due to the knowledgeable technicians at 1st Security. And third, the cost was better than the competition. To top it off, the system is super easy to use, the migration was seamless and installation was top notch… very clean. The 1st Security technicians, Larry and Chris, were prompt, efficient, informative and professional. Great team!
    Read More
  20. User Score
    10
    October 14th, 2016 Washington, DC
    1 people found this review helpful!
    Jeremy with 1st Security USA was our sales contact and he made switching from our old security system to a new and better one a breeze! We can’t recommend their level of customer service enough. Great products, great warranty, great company.
    Read More

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Real Customer Reviews

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Our Score
6.5
User Score
9.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99

Install & Equipment Fee

$99-199

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

36
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,444