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#6
1stsecurity

1st Security

No home phone line needed with wireless monitoring

Our Score
8.1
User Score
10.0

Visit Site

Our Score
8.1
User Score
10.0
Rank this Company

Ratings Breakdown

Price

Monthly monitoring payment
$19.99

Up-Front Costs

Activation, Install & Equipment
$99-199

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
31

This Review is maintained by Chase Sagum

Review Last Updated: November 30, 2016

Security System Overview

1st Security is no longer a Guardian Protection dealer and is now an independent security provider. 1st Security utilizes the Qolsys home security system. With over 20 years of experience, 1st Security enables their customers to customize their home and business to fit their security needs.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$19.99-$42.99
$0

#2

7.5
$34.99
$99

#3

5.6
$34.95-49.95
$99

#6
1stsecurity

10.0
$19.99
$99-199

All technology is securely monitored with packages starting around $1/day. Here’s what you’ll get with 1st Security:

  • 7″ Easy-to-Read Color LCD Keypad
  • Smart monitoring – all wireless operated
  • Smart Cam – a built-in security camera
  • Smart Disarm – stores photos to verify who disarmed the system
  • Smart Control – control your security system, lights, locks, and thermostat remotely
  • Smart Notifications – notifications let you know what’s happening at home in real time
  • Mobile App – monitor and adjust controls/system
  • Home automation option
  • 10 wireless protection devices included
  • Provider of GE, Qolsys, and Honeywell security products

The Good

1st Security is a family owned and operated business that utilizes the most advanced security technology including GE, Qolsys, and Honeywell security systems. Other benefits of 1st Security’s service include:

  • Trained technicians – professionally-installed by those who know what they are doing
  • DIY Option – there is a DIY installation option as well
  • Satisfaction guarantee – customers have 30 days to decide whether or not the system is a right fit
  • Monitored by real people – computers are not the first ones to contact you in the event of an emergency, real people do
  • 24-hour service fleet – includes a force of emergency dispatch specialists
  • Award winning service – Angie’s List Super Service Award 2011-2014
  • Home automation – 1st Security also has a home automation solution available for customers

The 1st Security systems are custom built to protect the most vulnerable areas of your home and prevent break-ins before they ever occur. Instead of depending solely on sensors to alarm monitoring stations when there is a home invasion, 1st security provider additional securing devices to your doors and windows to keep unwanted visitors out.

The Bad

At this point, 1st Security does not service all 50 states. Aside from not being able to conduct business all over the country, there are aspects of 1st Security’s service that could be improved upon, such as:

  • A detailed cancellation policy
  • Contract lengths and terms disclosed

Up-front fees range from $99-199. There is also a credit approval required for the standard monitoring agreement. For those who don’t qualify, 1st Security offers an alternate program which does not require a credit check.

The Bottom Line

1st Security has a solid track record of keeping their customers happy. There are requirements and qualifications customers must meet in order to use the service. Monitoring packages start around $1/day and packages can be customized for both homes and businesses. To recap, here is what 1st Security customers are getting:

  • Advanced technology
  • Personalized system
  • Award-winning customer service
  • Required contract
  • Professional and DIY installation
  • Limited state permits

For more information on 1st Security’s home security, business security, or automation services, visit their website.

The Good

1st Security offers a home automation package that allows customers the ability to remotely unlock doors, change thermostat, save on energy costs, and much more.  Using Alarm.com remote control software customers can automatically turn lights on, unlock the front door, and charge the thermostat while sitting on the couch.  Plus, their software will text alerts to the home owners when equipment is malfunctioning or the security system is going off.  Coupled with the professional security system, the home automation package comes with the following:

  • Remote control lights, thermostats
  • Securely control your system from anywhere using a PC, Mac, smart phone, or tablet
  • Optimization on energy usage and save you money using micro security sensors
  • Smart lights and thermostats that adjust to your routine
  • Easy to use mobile and tablet apps
  • Automate your lights to turn on when the security system is armed, or the doors are opened

The Bad

The downside to a 1st Security home automation system is that it costs extra upfront and it doesn’t include many of the features that other home automation systems provide.  For example, a majority of packages include video surveillance and monitoring with the basic package, but 1st Security does not.

The Bottom Line

1st Security provides home automation packages that offer some features that are top of the line, but is lacking in some other areas.  In order to determine if a 1st Security automation package is right for you, we suggest discussing your options with a 1st Security representative.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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31 1st Security Reviews

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  1. User Score
    10
    October 30th, 2017
    0 people found this review helpful!
    Jeremy was punctual and professional. The appointment was easy to make with fast scheduling. I received an in-depth presentation and walk through of my home. He was very responsive to my questions and family’s needs. There was no pressure to buy or add equipment I did not want or need. My new system was installed two days later. Larry the technical adviser was amazing. He was knowledgeable and friendly. He installed my system with no problems. He took the time to give us a lesson on how to use the app and new system. A few days later I had a question and he responded right away. I loved the system so much, that I referred my mother. Her system was installed a week later.

    I feel so protected knowing my family is safe using 1st Security Alarm company. I have the confidence of knowing that I can upgrade my system at any time. I can not thank Jeremy and Larry enough.

    Read More
  2. User Score
    10
    October 28th, 2017 Baltimore, MD
    0 people found this review helpful!
    Wish I would of known about this company years ago! Very pleased and super responsive.
    Read More
  3. User Score
    10
    October 9th, 2017 Washington, DC
    0 people found this review helpful!
    I normally don’t do reviews but I feel the service was excellent so it was needed. After searching and meeting with 3 different security companies and 1st security was the best. The customer service, pricing and demo of the product exceeded my expectations and would differently use are referred them to others.

    Thanks

    Read More
  4. User Score
    10
    September 30th, 2017
    0 people found this review helpful!
    Larry at 1st security is awesome! Being a first time homeowner, I was really anxious about securing my home. Larry eased the worry by throughly explaining everything he installed and how to use it. A week later my HVAC stopped working. I called Larry to make sure it wasn’t the new thermostat he installed. He answered my call even on a Sunday and came out to check. The problem didn’t have anything to do with the thermostat so I called a technician. Larry called a few days later to follow up. I’ve never had this level of customer service with a product. I’m grateful and would recommend them to everyone!
    Read More
  5. User Score
    10
    September 13th, 2017 Ellicott City, MD
    0 people found this review helpful!
    From initial presentation to the after sales service, I have been very impressed with the fabulous service and attention from the team. They did an awesome job of making me feel secure in my new home. The pricing was the most competitive as well. I am so excited by having a smart house tailored to my needs at a reasonable cost. It also is great to support a leader in the field but also a local MD business.
    Read More
  6. User Score
    10
    September 12th, 2017 Philadelphia, PA
    0 people found this review helpful!
    Have worked with Jeremy and Larry at 1st Security for a few months now and they’re great. They’re far more responsive than any other alarm company I’ve worked with and they’re focused on meeting your needs, versus endlessly trying to get you to buy more services and sensors that you might not need. In the house I just bought some other alarm company had installed a window open/close sensor on a window that doesn’t open – probably fooling the prior senior citizen owners to pay more for more equipment they didn’t need. I rest assured that 1st Security would never do something so foolish and greedy. They’re good, honest people, and this is something that’s unfortunately hard to find in the alarm business. I recommend them.
    Read More
  7. User Score
    10
    May 4th, 2017 Ocean City, MD
    2 people found this review helpful!
    Amazing system! Did a lot of research on alarm systems….so glad I went with 1st security! They came to my house and explained everything to me, were not pushy at all. Came and installed the system a few days later….took the time to explain everything to me and did an amazing job with the installation. And the price is excellent, both the installation fee and the month to month. So happy with my decision.
    Read More
  8. User Score
    10
    April 7th, 2017
    2 people found this review helpful!
    They are fantastic! Quick, professional, fair. The system is state of the art but cost less than other companies. We love our system and feel totally secure. Jeremy and Larry are awesome! Friendly, knowledgeable, helpful. They didn’t try to sell us things we couldn’t afford, and worked to fit the system into our budget. Awesome system and awesome service!
    Read More
  9. User Score
    10
    February 27th, 2017 Pasadena, MD
    1 people found this review helpful!
    These guys are a breath of fresh air. I called many, many security companies, these guys are not the cheapest (nor would I want that in a security company) but they were the most straight forward and easy to work with. They will advise you on how to keep your family safe, not just giving you a keypad and a motion sensor. They are the best value in my opinion, and they have great customer service.
    Read More
  10. User Score
    10
    February 24th, 2017 Sterling, VA
    3 people found this review helpful!
    Jeremy came out to my house to explain 1st Security’s system (co-branded system with alarm.com), and gave me an amazingly good deal with the best pricing possible. The thing that amazed me was that 1st Security’s pricing (both upfront equipment cost and the monthly monitoring charge, with full access to smart phone system) was LESS than the do-it-yourself options like FrontPoint. Yes–it was less than FrontPoint, even though 1st Security’s pricing includes FULL installation by a professional (Larry, who was amazing–spent hours at my house making sure everything was right and teaching my husband and me how to use the system). Even more amazingly, 1st Security’s monthly rate (again, less than FrontPoint) includes service, meaning that there is NO house-call charge, the way there was with my previous alarm company. If anything breaks, etc., they will come out and fix/replace it! Jeremy and Larry were both awesome–helpful, courteous, professional, prompt, etc. I highly HIGHLY recommend them and 1st Security. If you’re thinking of going with a DIY alarm company to save money, don’t bother–call 1st Security. They will also match other companies’ prices!
    Read More
  11. User Score
    10
    February 16th, 2017 Millersville, MD
    2 people found this review helpful!
    Love my new alarm system. I feel like I am in complete control of my family’s safety. Being a busy working mom, it reminds me when I forget to set it. It is also set up to make my life easy while still protecting me and my family. Thanks 1st Security.
    Read More
  12. User Score
    10
    February 14th, 2017
    2 people found this review helpful!
    Recently had a system installed in my home with several automation products and cameras. Installer was fast and detailed and all the products work amazing. Price was the best I found and all info was upfront and detailed. I would recommend them to everyone.
    Read More
  13. User Score
    10
    February 14th, 2017 Houston, TX
    1 people found this review helpful!
    I recently had a system installed in my condo. I did a lot of research in order to decide which company to go with since my ADT contract was up. I think initially what I liked about this company was the touch screen keypad (scrolls pictures while the keypad is idle) that was much better looking than my current system. I also got the door locks so that I only have to use a code to get in. I’m paying less than what I paid with ADT and feel like I’m getting a lot more. I’ve had my system for about a month now and I love it!
    Read More
  14. User Score
    10
    November 2nd, 2016 Washington, DC
    4 people found this review helpful!
    I recently decided to add video cameras to my existing home security system. My monitoring vendor provided me with an expensive and complicated solution to this request so I shopped around for other options. I ultimately selected 1st Security to install Alarm.com’s smart home security system for quite a few reasons. First off, the president of the company, Jeremy, came to my house the same day I requested information about their services and diligently followed up with me on a regular basis as I explored my options. Second, I was concerned migrating systems would be a hassle but it was completely seamless due to the knowledgeable technicians at 1st Security. And third, the cost was better than the competition. To top it off, the system is super easy to use, the migration was seamless and installation was top notch… very clean. The 1st Security technicians, Larry and Chris, were prompt, efficient, informative and professional. Great team!
    Read More
  15. User Score
    10
    October 14th, 2016 Washington, DC
    1 people found this review helpful!
    Jeremy with 1st Security USA was our sales contact and he made switching from our old security system to a new and better one a breeze! We can’t recommend their level of customer service enough. Great products, great warranty, great company.
    Read More
  16. User Score
    10
    October 14th, 2016 Woodbridge, VA
    1 people found this review helpful!
    when it came to customer service and installation of the equiptment 1st security was great they don’t push you to buy anything they explain every thing in detail, and after the installation they follow up insuring that you are satisfield and its working the way it should be. How good is the system? I made an error arming the security system; alarm went off in 30 seconds or least my cell phone was ringing insuring I was OK now that is service. I fell secure and happy with this alarm system and company.
    Read More
  17. User Score
    10
    October 13th, 2016 Silver Spring, MD
    1 people found this review helpful!
    Our company did a comprehensive review and 1st Security surpassed the other four companies we considered by a landslide.
    The installation was excellent. The follow through is superb.
    They had the best pricing and guarantees, as well.
    Read More
  18. User Score
    10
    July 18th, 2016 Gaithersburg, MD
    6 people found this review helpful!
    1st Security is definitely the BEST! Unfortunately,I left a pot cooking on my stove and left my house. Within 5 minutes 1st Security called me to let me know my house was filled with smoke and that the fire department was on the way. Luckily, I was only 5 minutes away and got home in time to stop any damage from the smoke and the already present Fire Department.
    I had Guardian Protection for over 20 years in Maryland and Pennsylvania and they never called me in a similar situation. If it had not been for 1ST Security I would have lost everything.
    This company is the best and they call promptly whenever my alarm is triggered.
    I feel safer and more confident since switching to 1St Security.
    Larry is the BEST!!!!!!!!!!!!!
    Sophronia Smith
    Read More
  19. User Score
    10
    June 27th, 2016 Pasadena, MD
    1 people found this review helpful!
    Larry is awesome. Very patiently explained the operation and benefits of the system. He installed it in a most timely manner. He also took the time to take me through the settings and options of how to use the system, which definitely helped me feel comfortable with using it. I would highly recommend them.
    Read More
  20. User Score
    10
    June 12th, 2016 Silver Spring, MD
    1 people found this review helpful!
    Larry displayed exceptional customer service. He was very professional and knowledgeable. He was prompt and installation was complete in a timely manner.
    Read More

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Our Score
8.1
User Score
10.0
Rank this Company

Ratings Breakdown

Price

Monthly monitoring payment
$19.99

Up-Front Costs

Activation, Install & Equipment
$99-199

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
31
Our Score
9.0
User Score
8.2
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,064