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#32
1stsecurity

1st Security

No home phone line needed with wireless monitoring

Our Score
5.9
User Score
9.9

Visit Site

Our Score
5.9
User Score
9.9
Rank this Company

Ratings Breakdown

Price

Monthly monitoring payment
$19.99

Up-Front Costs

Activation, Install & Equipment
$99-199

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Time in Business

Total # of years
1993

A+

Negative Rep

10/10= Bad Reputation
1

Number of Reviews

User reviews here on BHSC
18

This Review is maintained by Chase Sagum

Review Last Updated: November 30, 2016

Security System Overview

1st Security is no longer a Guardian Protection dealer and is now an independent security provider. 1st Security utilizes the Qolsys home security system. With over 20 years of experience, 1st Security enables their customers to customize their home and business to fit their security needs.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$44.99
$99-499

#2

8.6
$43.49
$35

#3

7.2
$14.99
$229.96

#32
1stsecurity

9.9
$19.99
$99-199

All technology is securely monitored with packages starting around $1/day. Here’s what you’ll get with 1st Security:

  • 7″ Easy-to-Read Color LCD Keypad
  • Smart monitoring – all wireless operated
  • Smart Cam – a built-in security camera
  • Smart Disarm – stores photos to verify who disarmed the system
  • Smart Control – control your security system, lights, locks, and thermostat remotely
  • Smart Notifications – notifications let you know what’s happening at home in real time
  • Mobile App – monitor and adjust controls/system
  • Home automation option
  • 10 wireless protection devices included
  • Provider of GE, Qolsys, and Honeywell security products

The Good

1st Security is a family owned and operated business that utilizes the most advanced security technology including GE, Qolsys, and Honeywell security systems. Other benefits of 1st Security’s service include:

  • Trained technicians – professionally-installed by those who know what they are doing
  • DIY Option – there is a DIY installation option as well
  • Satisfaction guarantee – customers have 30 days to decide whether or not the system is a right fit
  • Monitored by real people – computers are not the first ones to contact you in the event of an emergency, real people do
  • 24-hour service fleet – includes a force of emergency dispatch specialists
  • Award winning service – Angie’s List Super Service Award 2011-2014
  • Home automation – 1st Security also has a home automation solution available for customers

The 1st Security systems are custom built to protect the most vulnerable areas of your home and prevent break-ins before they ever occur. Instead of depending solely on sensors to alarm monitoring stations when there is a home invasion, 1st security provider additional securing devices to your doors and windows to keep unwanted visitors out.

The Bad

At this point, 1st Security does not service all 50 states. Aside from not being able to conduct business all over the country, there are aspects of 1st Security’s service that could be improved upon, such as:

  • A detailed cancellation policy
  • Contract lengths and terms disclosed

Up-front fees range from $99-199. There is also a credit approval required for the standard monitoring agreement. For those who don’t qualify, 1st Security offers an alternate program which does not require a credit check.

The Bottom Line

1st Security has a solid track record of keeping their customers happy. There are requirements and qualifications customers must meet in order to use the service. Monitoring packages start around $1/day and packages can be customized for both homes and businesses. To recap, here is what 1st Security customers are getting:

  • Advanced technology
  • Personalized system
  • Award-winning customer service
  • Required contract
  • Professional and DIY installation
  • Limited state permits

For more information on 1st Security’s home security, business security, or automation services, visit their website.

The Good

1st Security offers a home automation package that allows customers the ability to remotely unlock doors, change thermostat, save on energy costs, and much more.  Using Alarm.com remote control software customers can automatically turn lights on, unlock the front door, and charge the thermostat while sitting on the couch.  Plus, their software will text alerts to the home owners when equipment is malfunctioning or the security system is going off.  Coupled with the professional security system, the home automation package comes with the following:

  • Remote control lights, thermostats
  • Securely control your system from anywhere using a PC, Mac, smart phone, or tablet
  • Optimization on energy usage and save you money using micro security sensors
  • Smart lights and thermostats that adjust to your routine
  • Easy to use mobile and tablet apps
  • Automate your lights to turn on when the security system is armed, or the doors are opened

The Bad

The downside to a 1st Security home automation system is that it costs extra upfront and it doesn’t include many of the features that other home automation systems provide.  For example, a majority of packages include video surveillance and monitoring with the basic package, but 1st Security does not.

The Bottom Line

1st Security provides home automation packages that offer some features that are top of the line, but is lacking in some other areas.  In order to determine if a 1st Security automation package is right for you, we suggest discussing your options with a 1st Security representative.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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18 1st Security Reviews

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  1. User Score
    10
    November 2nd, 2016 Washington, DC
    1 people found this review helpful!
    I recently decided to add video cameras to my existing home security system. My monitoring vendor provided me with an expensive and complicated solution to this request so I shopped around for other options. I ultimately selected 1st Security to install Alarm.com’s smart home security system for quite a few reasons. First off, the president of the company, Jeremy, came to my house the same day I requested information about their services and diligently followed up with me on a regular basis as I explored my options. Second, I was concerned migrating systems would be a hassle but it was completely seamless due to the knowledgeable technicians at 1st Security. And third, the cost was better than the competition. To top it off, the system is super easy to use, the migration was seamless and installation was top notch… very clean. The 1st Security technicians, Larry and Chris, were prompt, efficient, informative and professional. Great team!
    Read More
  2. User Score
    10
    October 14th, 2016 Washington, DC
    0 people found this review helpful!
    Jeremy with 1st Security USA was our sales contact and he made switching from our old security system to a new and better one a breeze! We can’t recommend their level of customer service enough. Great products, great warranty, great company.
    Read More
  3. User Score
    10
    October 14th, 2016 Woodbridge, VA
    0 people found this review helpful!
    when it came to customer service and installation of the equiptment 1st security was great they don’t push you to buy anything they explain every thing in detail, and after the installation they follow up insuring that you are satisfield and its working the way it should be. How good is the system? I made an error arming the security system; alarm went off in 30 seconds or least my cell phone was ringing insuring I was OK now that is service. I fell secure and happy with this alarm system and company.
    Read More
  4. User Score
    10
    October 13th, 2016 Silver Spring, MD
    0 people found this review helpful!
    Our company did a comprehensive review and 1st Security surpassed the other four companies we considered by a landslide.
    The installation was excellent. The follow through is superb.
    They had the best pricing and guarantees, as well.
    Read More
  5. User Score
    10
    July 18th, 2016 Gaithersburg, MD
    3 people found this review helpful!
    1st Security is definitely the BEST! Unfortunately,I left a pot cooking on my stove and left my house. Within 5 minutes 1st Security called me to let me know my house was filled with smoke and that the fire department was on the way. Luckily, I was only 5 minutes away and got home in time to stop any damage from the smoke and the already present Fire Department.
    I had Guardian Protection for over 20 years in Maryland and Pennsylvania and they never called me in a similar situation. If it had not been for 1ST Security I would have lost everything.
    This company is the best and they call promptly whenever my alarm is triggered.
    I feel safer and more confident since switching to 1St Security.
    Larry is the BEST!!!!!!!!!!!!!
    Sophronia Smith
    Read More
  6. User Score
    10
    June 27th, 2016 Pasadena, MD
    0 people found this review helpful!
    Larry is awesome. Very patiently explained the operation and benefits of the system. He installed it in a most timely manner. He also took the time to take me through the settings and options of how to use the system, which definitely helped me feel comfortable with using it. I would highly recommend them.
    Read More
  7. User Score
    10
    June 12th, 2016 Silver Spring, MD
    0 people found this review helpful!
    Larry displayed exceptional customer service. He was very professional and knowledgeable. He was prompt and installation was complete in a timely manner.
    Read More
  8. User Score
    10
    January 16th, 2016 Alexandria, VA
    0 people found this review helpful!
    My experience with 1st Security was about the best you could have with a security company. From the initial walkthrough assessment through to installation and follow up, Larry and team were on point on every occasion. The 3rd party camera installers were also wonderful and Larry showed up in the middle of the installation just to see how things were going and give me a personal tutorial on how to configure and monitor the cameras via mobile app and internet. They were neat and tidy, always being conscious of our carpets and walls. It’s an absolutely professional looking job yet the cost was significantly lower than I was quoted from other companies. Our system is also professionally monitored by Dynamark, who were lightning fast in responding to the one false alarm (our fault) we’ve had so far (more to come I’m sure, LoL).

    All in all, every expectation I had was exceeded. I’m looking forward to working with these folks again as we expand our security footprint as new technologies become available.

    Read More
  9. User Score
    10
    January 14th, 2016 Baltimore, MD
    3 people found this review helpful!
    The company owner came out explain the services provided and the details regarding monitoring. He was incredibly professional and thorough. The installer, Larry, came out to the home while I was away to get everything set up. Unfortunately, a water pipe in my home burst and was spilling water. Larry managed to call me at work, turn off the water supply to the home and prevent additional damage. And also did a fantastic job installing the system. I was so grateful for his professionalism and going above and beyond his duties. He also called later to double check on everything and make sure I was comfortable with using the new system. VERY impressed.
    Read More
  10. User Score
    9
    December 13th, 2015 Mentor, OH
    0 people found this review helpful!
    The representative was very informative on my initial call to the company. He outlined every option and explained the full range of services. He asked questions and was able to suggest the service best for my situation. He explained all options very well as I have never had a home security before and was not aware of all options. Once I signed up for their service the equipment was shipped overnight and the alarm installed the very next day. The installation was complete in an hour and a half, which included the training on the system. The installer was on time, knowledgeable, and professional. I was very impressed with the information I received on the first call and several follow up calls through the installation process. I asked many questions and did much research. All information was well explained, the experience was very good and I would recommend this company for home security.
    Read More
  11. User Score
    10
    December 11th, 2015 Atlanta, GA
    1 people found this review helpful!
    Larry was the best help ever with the installation process, and very knowledgeable about the website and panel over view . I love my new system!!!
    Read More
  12. User Score
    10
    September 24th, 2015 Washington, DC
    1 people found this review helpful!
    1st Security was able to install and upgrade my existing system within 12 hours of my initial request. They were very professional and thorough during and after installation process. They didn’t try to push or hard sale any products and most of all they “listened” and “fulfilled” to what I expressed as my needs and wants in a security system. They were able to match–and in many ways beat–competitive offers I had on the table. I would highly recommend them to anyone in need for a reliable and professional security team. Thanks Larry.
    Read More
  13. User Score
    10
    November 29th, 2013 Glenwood, MD
    0 people found this review helpful!
    What a fantastic Company. The process was fast, fun and easy. Kelly my sales rep was fantastic. Chris my installer was fantastic. I highly recommend 1st security.
    Read More
  14. User Score
    10
    September 25th, 2013 Bethesda, MD
    0 people found this review helpful!
    Liked their enthusiasm… They did what they said they were going to do… Showed up and responded back in a timely manner… Very satisfied and wouldn’t hesitate recommending to friends and family.
    Read More
  15. User Score
    10
    September 25th, 2013 Bethesda, MD
    0 people found this review helpful!
    THey installed my security system and I was very pleased with the service and the pricing. Plus, they were easy to reach with any questions.
    Read More
  16. User Score
    10
    September 25th, 2013 Bethesda, MD
    1 people found this review helpful!
    Great knowledgable staff that listen to what I wanted and helped me to choose what I needed. Very professional and on time.
    Read More
  17. User Score
    10
    September 25th, 2013 Bethesda, MD
    0 people found this review helpful!
    Very friendly sales professionals who guided me through my purchase. No unexpected cost and a good price. I now feel safe and secure thanks to 1st Security.
    Read More
  18. User Score
    10
    September 24th, 2013 Bethesda, MD
    0 people found this review helpful!
    1st Security did a great Job. They offered more equipment then anyone else. They spent a lot of time with me designing our system. They were on time, and cleaned up after themselves
    Read More

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Our Score
5.9
User Score
9.9
Rank this Company

Ratings Breakdown

Price

Monthly monitoring payment
$19.99

Up-Front Costs

Activation, Install & Equipment
$99-199

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Time in Business

Total # of years
1993

A+

Negative Rep

10/10= Bad Reputation
1

Number of Reviews

User reviews here on BHSC
18
Our Score
8.0
User Score
8.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$44.99

Up-Front Costs

Activation, Install & Equipment
$99-499

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
2007

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
295