How We Rank - Understanding Our 9-Point Ranking Criteria
You can’t buy love… or rankings ;)
Each of our reviews, scores, and rankings are derived from our proprietary Ranking Criteria™. We do not have any relationships with companies that guarantee position, rank, or score…and we never will ;) Like many sites, we are compensated through affiliate relationships with each company we review; however, our Ranking Criteria™, along with real consumer reviews from people like you, ensure we remain honest and unbiased.
Price is a vital piece of the overall criteria. Many companies have different pricing options and different install fees along with monthly fees. We break this criteria point down as follows:
- Monthly Cost: 15%
- Upfront Equipment Fees: 15%
Consumer Reviews: 30% of Overall Score.
This site is designed to let consumers share their experiences. Given our expertise in the home security industry and the knowledge that we have gained over the years, we know that some of the most important opinions come from real customers. That is why we have allocated so much of our overall rating to the voice of our validated customer reviews. The Consumer Reviews Score is broken down into 3 metrics:
- The Average User Score
- Total Number of Reviews
- Total Number of Reviews in the last 12 months
These 3 metrics not only help us understand what consumers are saying, they also help us gain an understanding of volume and recency. All of which are critical to understanding the value of a company in the eyes of the consumer.
Note: this is different from the user score that is displayed on each company profile. The “user score” that is publicly displayed is the average of all user scores published for a given profile.
User Review Moderation
In order to prevent fake and misleading user reviews, BHSC has a review moderation team specifically assigned to moderating all user reviews for all companies listed on the site. This team follows a very specific and strict moderation process that has been designed by gathering learning’s from mistakes other major review sites have made in the past.
This moderation process involves a “flag” system where a “flag” is assigned to each negative attribute associated with a user review. Too many flags result in a disapproval of a user review. Some of the things our moderation staff looks for and assigns potential flags to include:
- Email Address verification of the user
- IP Address duplication and region check
- User Review semantic verification
- Is the user an employee of the organization?
- Is the user associated with a competitor of the organization?
- Foul language of any kind
- Relevance of the content pertaining to the company and the review
As you can probably tell, we take our user review moderation process very seriously. We believe accuracy and authenticity is critical when it comes to user reviews, and as a result we are constantly finding new ways to evolve our user moderation process to make it better. Please note that we do manually moderate each and every user review.
Package Offerings: 25%
Installing a system is only half of the battle when it comes to protecting your home. Making sure your home and family remain safe through monitoring services is critical to the overall protection.
You deserve the best equipment when working with any company to help secure your home. This ranking criteria is based on not only quality of the equipment used, but also the technology available that helps secure your home better. Higher grade equipment = higher score with this ranking criteria. We break down this criteria as follows:
- Monitoring: 15%
- Technology: 10%
Contract Length: 13%
Being locked into a contract can be both frustrating and expensive. Contracts can be essential to many monthly services, and a shorter contract might mean more upfront out of pocket costs, however… companies with shorter contract lengths will get a higher rating from this criteria. We break down this criteria point as follows:
- Length: 10%
- Cancellation Policy: 2%
- Moving Options: 1%
How transparent is the company? Do they fully communicate ALL details of the product/service up front to the consumer? Or is the company secretive regarding pricing, terms, or other sensitive information? Are they willing to provide the consumer with all of the details regarding their product/service without the consumer needing to give up personal information? Does the consumer have to go through a consultation or fill out a form to get information that should be readily available on their website?
Do you have recommendations for making the current ranking criteria of this site better? Are there parts of the ranking criteria that you disagree with and have an explanation as to why? We want to hear from you! Visit our Recommendation Form page and send us your feedback today!