Best Home Security Companys

132 Companies 6,535 Real Customer Reviews

How We Rank - Understanding Our 9-Point Ranking Criteria

You can’t buy love… or rankings ;)

Each of our reviews, scores, and rankings are derived from our proprietary Ranking Criteria™.  We do not have any relationships with companies that guarantee position, rank, or score…and we never will ;)  Like many sites, we are compensated through affiliate relationships with each company we review; however, our Ranking Criteria™, along with real consumer reviews from people like you, ensure we remain honest and unbiased.

Price: 13% of Overall Score.

A vital piece of the overall ranking. Many companies have different pricing options and different install fees along with monthly fees.  We weighted this at  approximately 10% percent, based on the install price and monthly payment.  The old adage still rings true: Pay now, or pay later.

Contract Length: 10%

Being locked in to a contract can be frustrating and very expensive.  Contracts can be essential to any monthly services, and a shorter contract might mean more upfront out of pocket costs, however… companies with shorter contract lengths will get a higher rating from this criteria.

Cancellation Policy: 5%

This criterion answers the question, “how consumer-centric is the company?”.  While it’s not a perfect indicator it does show, to a degree, how flexible companies are with their customers.

Customer Support: 7%

How willing a company is to help if problems arise is another solid predictor of how a company operates. There are several different ways to determine whether or not the customer service is up to par. Does the company offer phone, email or live chat for those experiencing difficulty? Are there online tutorials or FAQs available? The responsiveness and availability of support is another contributing factor into the overall service offered by a home security company.

BBB Rating: 5%

Although not a perfect indicator, and sometimes biased (based on some things that we’ve seen in the industry), the BBB ranking is a very important data point for most consumers, and therefore we have given this a higher weight.  Keep in mind that there are many companies that have very low ratings on their BBB score that are based on the industry they are in, and not consumer feedback.

SDM Top 100: 5%

SDM Magazine ranks the top 100 security providers in the United States. Only the best companies are rated and included on this list. SDM provides a ranking based on collected data, similar to the BBB, but specializes in the security industry.

Monitoring: 8%

Installing a system is only half of the battle when it comes to protecting your home. Making sure your home and your family remains safe through monitoring services is critical to the overall protection.

Equipment and Technology: 12%

You deserve the best equipment when working with any company to help secure your home.  This ranking criteria is based on not only quality of the equipment used, but also the technology available that helps secure your home better.  Higher grade equipment = higher score with this ranking criteria.

Consumer Reviews: 15% of Overall Score.

This site is designed to let consumers share their experiences. Given our expertise in the home security industry and the knowledge that we have gained over the years, we know that some of the most important opinions come from real customers. That is why we have allocated so much of our overall rating to the voice of our validated customer reviews. The Consumer Reviews Score is broken down into 3 metrics:

  1. The Average User Score
  2. Total Number of Reviews
  3. Total Number of Reviews in the last 12 months

These 3 metrics not only help us understand what consumers are saying, they also help us gain an understanding of volume and recency. All of which are critical to understanding the value of a company in the eyes of the consumer.

Note: this is different from the user score that is displayed on each company profile. The “user score” that is publicly displayed is the average of all user scores published for a given profile.

User Review Moderation

In order to prevent fake and misleading user reviews, BHSC has a review moderation team specifically assigned to moderating all user reviews for all companies listed on the site. This team follows a very specific and strict moderation process that has been designed by gathering learning’s from mistakes other major review sites have made in the past.

This moderation process involves a “flag” system where a “flag” is assigned to each negative attribute associated with a user review. Too many flags result in a disapproval of a user review. Some of the things our moderation staff looks for and assigns potential flags to include:

  • Email Address verification of the user
  • IP Address duplication and region check
  • User Review semantic verification
  • Is the user an employee of the organization?
  • Is the user associated with a competitor of the organization?
  • Foul language of any kind
  • Relevance of the content pertaining to the company and the review

As you can probably tell, we take our user review moderation process very seriously. We believe accuracy and authenticity is critical when it comes to user reviews, and as a result we are constantly finding new ways to evolve our user moderation process to make it better. Please note that we do manually moderate each and every user review.

Expert Review: 20%

Along with the criteria points mentioned above, we take into account a variety of other factors that help determine the viability, stability and trustworthiness of a company. As experts in the Home Security industry, we conduct an extensive research process specifically tailored to the Home Security industry that considers many additional factors including:

  • Financial Standing of the organization
  • The number of industry experts and professionals on staff
  • The company’s ability to scale
  • Historical revenue/growth
  • Past and current lawsuits
  • Customer service and transparency
  • And much more.

We consider this Expert Review process a vital component of how we rank and review companies. As a result, the factors included are always changing, adapting, and updating. We also reserve the right to voice our expert opinions as a part of each review.

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UL Listed: 20%

Underwriter’s Laboratories is the leading third-party certification agency for security and signaling products and systems. A UL certification provides the quickest and surest route to product acceptance by regulatory authorities, insurers, law enforcement organizations, government, retailers and consumers.

FM Certified: 10%

FM Global offers worldwide industrial and commercial product certification and testing services through FM Approvals. Recognized and respected across the globe, FM Approvals certification assures customers a product or service that has been objectively tested and conforms to the highest national and international standards.

BBB: 20%

Although not a perfect indicator, and sometimes biased (based on some things that we’ve seen in the industry), the BBB ranking is a very important data point for most consumers, and therefore we have given this a higher weight. Keep in mind that there are many companies that have very low ratings on their BBB score that are based on the industry they are in, and not consumer feedback.

Time in Business: 5%

Home security monitoring isn’t anything new. We find it very valuable to review companies that have been around a while, and have built a name over time that you can trust.

Redundant: 4%

Higher levels of service also include redundant and back up locations to prevent down time during natural disasters or other catastrophes.

Number of Stations: 3%

While there are several monitoring agencies that operate at high levels with only one station we feel an added security measure and quality when monitoring agencies have several stations throughout the US.

Avg Response Time: 13%

One of the most important criteria on our list. Average response time describe the time it takes for monitoring centers to react on signaled alarms. Our high-standard benchmark is 15 seconds or less.

Given User Rating: 25% of Overall Score.

Our highest weighted criteria. This site is designed to let you share your opinion. Given our expertise in the home security industry and the knowledge that we have gained over the past years, we know some of the most important opinions comes from real customers. That is why we have allocated so much of our rating to the voice of our validated customer reviews.

 *Disclaimer - We are constantly updating and improving our rating criteria for improved accuracy.

Do you have recommendations for making the current ranking criteria of this site better? Are there parts of the ranking criteria that you disagree with and have an explanation as to why? We want to hear from you! Visit our Recommendation Form page and send us your feedback today!

Disclosure:

We try to partner with all companies that we review, and may get compensated when you click, or call them from our site. But don't worry, we don't artificially rank or score companies based on compensation, or agreements. A company's rank is earned through our organic Ranking Criteria for each industry. Period. And we're mighty proud of that.

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REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.