Best Home Security Companys

124 Companies 15,397 Real Customer Reviews

#6
ADT-Monitored-Logo

ADT

36-Month Contract, Home Automation, Poor Customer Reviews

Our Score
8.0
User Score
1.2

Or By Phone:  1-(888) 998-5318

Our Score
8.0
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$36.99-$52.99

Install & Equipment Fee

$99

Contract Length

36 Months

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

2,314

This Review is maintained by Chase Sagum

Review Last Updated: April 26, 2019

The Good

  • Video Surveillance Option
  • ADT Mobile App
  • Company Guarantees
  • Impressive Technology

Video Surveillance Option

ADT has a video plan option where for $49.99 per month, you get the standard security systems package along with a camera that includes video surveillance features that you can monitor through the ADT mobile app. Most home security service providers still do not offer video surveillance as a service. So if this is an important feature to you, you’ll want to consider ADT.

ADT Mobile App

With the ADT app, you can disarm and arm your ADT home security system, receive email and text message alarm notifications, and control your home’s smart devices like smart locks and motion sensors. According to the ADT home security systems website, the ADT app uses innovative Z-Wave technology.

Company Guarantees

ADT offers a six-month money-back guarantee on installation and monitoring if you are unhappy with your current home security system. Additionally, according to the company’s website, ADT offers a theft protection guarantee that lets you “get up to $500 of your insurance deductible covered if burglary occurs while your system is armed.”

Impressive Technology

ADT offers a variety of advanced technology within each home security system package including a digital control panel, video doorbells, smart locks, motion detectors, high-decibel alarm, a backup battery system, wireless keychain remotes, entryway contacts, security cameras, professional monitoring equipment, and other smart services and products.

The Bad

  • High Monthly Monitoring Fees
  • Long-Term Contract
  • Customer Service Complaints

High Monthly Monitoring Fees

Standard monitoring plans for new customers range from $36.99 to $52.99 per month. This is a bit higher than other leading home security system providers. Specifically, their lowest plan is considerably higher than other industry leading providers and their respective lower plans.

Long-Term Contract

ADT provides the installation and home monitoring equipment free of charge, but with one major caveat. You’re basically signing a three-year (36-month) contract. Also it’s important to note that their contract isn’t too forgiving. Customers are expected to pay what they owe on the contract in the event that they try to cancel early.

Customer Service Complaints

Common complaints of ADT customers include sales and installation reps failing to show up to scheduled appointments, long wait times, additional charges, and high cancellation fees.

We have received over 1,500 negative ADT reviews from real customers.

The Bottom Line

ADT offers a video surveillance option, a helpful mobile app, and a money-back guarantee as well as a theft protection guarantee. Additionally, ADT offers a variety of high-tech products with their monitoring service including cameras, video doorbells, motion detectors/motion sensors, a digital control panel, smart locks, and other monitoring service equipment. Unfortunately, the bad seems to outweigh the good when it comes to ADT security systems.

Customers are charged high monthly fees for ADT security services and are usually locked into a long-term contract. Also, there have been a plethora of negative customer reviews regarding ADT customer service and professional installation.

We recommend reading several ADT customer reviews and conducting personal home security industry research.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

1-(888) 998-5318

We'll Introduce you!

Call our recommended rep over at ADT below.

Or you can visit their site by clicking here.

2,314 ADT Reviews

1. Select Your Rating:

1492
375
137
80
30
32
13
9
19
25
102
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    0
    May 15th, 2019
    0 people found this review helpful!
    I’m a 20 year+ customer of ADT. We were out of town and had turned our cell phone off after going to bed. Our home alarm went off and the ADT guard service that we contract for apparently visited and inspected the house and reset the alarm although window was clearly broken in our back deck leading into the living room. Burglars spend several hours ransacking our house, casually drinking all our liquor, and stealing whatever they could carry. ADT took little responsibility and after many calls offered a small credit that was less than 2% of our loss.
    We have since hired a separate guard service but kept there alarm monitoring. For two days we have been unable to activate the alarm due to faulty contacts. I tried calling service and was left on hold for 15 minutes and finally advised that they would book service. they never did. AVOID ADT
    Read More
  2. User Score
    0
    May 15th, 2019 Salt Lake City, UT
    0 people found this review helpful!
    You people are crooks.Trying to cancel is like beating your head against a wall.I got 2 different stories from 2 different people.I would never ever recommend your company to anyone.I want this canceled now.No wonder your reviews are terrible.I will be turning you in to the better business . Thanks for nothing.
    Read More
  3. User Score
    0
    May 14th, 2019
    0 people found this review helpful!
    As a first time home buyer and a single mother I trusted this company Do not believe anything they say ! I pay 62.00 dollars a month for a basic system that I paid 3 thousand for equipment then adt pulse which I was told was a indoor outdoor night vision camera absolutely not ! Not waterproof and window gives a glare so for 1 camera I pay the highest amount also stuck in a 3 year contract which I wasnt told about untill all the equipment was installed and 7 hours of my day gone do not trust this company adt pulse is a joke connects sometimes mostly buffers customer service rude the worst scam and ive actually had 3 technicians come to my house and appoligize for there 3rd party contractors the defenders and how bad of a job they did . They even put a sensor in my bathroom closets to the shower head DO NOT GO WITH THIS COMPANY I SHOULD OF BOUGHT A SYSTEM AND DONE IT MYSELF OR TRUSTED ANYONE ELSE BUT THIS IS A TOTAL RIP OFF
    Read More
  4. User Score
    0
    May 14th, 2019
    0 people found this review helpful!
    Bad equipments, pulse doesn’t work properly and very slow.
    Bad and worst customer retainer who plays around of being nice but are really nasty
    can’t resolve issues that always favors them/ADT like you’re the enemy after they take your
    equipment that you paid for then you want to getout because of bad service. The money back guarantee in 6 months they advertise is very untrue and deceptive, they are cunning and you’re stock and taken and with them for three years with bad equipment and defective units and system. They got your money with hundreds of dollars on add ons that doesn’t work and malfunctioning endlessly and with no resolutions.there are lots of bad people working at DAT
    specially Corporate Advocate higher ups. Really bad and sad experience I have with ADT this third time with them and will be my last with them.
    Read More
  5. User Score
    0
    May 14th, 2019
    1 people found this review helpful!
    We pay about $45 a month for no service at all. They do not acknowledge any of our alarms… they sometimes send an e-mail to tell us there was an alarm!!! what if I am getting killed by a visitor at the door who happened to force the door? They used to call and after we upgraded and pay more… they stopped calling to check on us! We are moving and we will have to pay big cost to get out of the service that we never received in the first place.

    DO NOT ENTER INTO A CONTRACT WITH THEM!!!

    Read More
  6. User Score
    0
    May 14th, 2019
    1 people found this review helpful!
    ADT IS VERY disappointing. they don’t monitor your service, they just collect each month your money.

    I don’t appreciate being threaten by an employee and telling me that someone is going to break into my house.

    they tell you, if you want to cancel, you have to pay $$ to break your contract, wow…. what a bunch of crooks, as I don’t have there equipment, as it was already in the house.
    they won’t even adjust the bill, as I know they can if they wanted to.

    what is the real definition of ADT? aren’t they suppose to monitor, and be there for you?
    they are NOT!!!!

    Read More
  7. User Score
    1
    May 14th, 2019 Carmel, IN
    0 people found this review helpful!
    We had ADT services for about 8 years. Price kept creeping up every year with no improvement in service or equipment. For the amount I paid, I could have been monitoring 5 houses with Ring Security (with more sensors per house).

    Additional problem is this: our system was connected via landline. The issue is that if you do not use your landline for anything but ADT, your line may be cut by burglar, disconnected by phone service provider, damaged by various contractors digging in the area and you would not know about it. ADT’s system is flawed because it would still allow you to arm it and it will not even check if you still have the active line to enable monitoring.

    Our phone line got damaged 4-5 months ago by some contractors digging in the area and we did not know about it. We continued to use ADT, thinking we are still getting monitoring. When I found out and decided to switch, ADT was not willing to issue refund for the months when we had no service and proceeded to charge for next month of “services” even after I requested to cancel.

    It is unacceptable for security hardware, when it is “monitored”, to allow setting it to Armed, while the communication with the service provider does not exist – equipment must be designed to check and alert the user when there is no active line. On top of that, the service provider must be checking periodically that it has connection with their equipment.

    Bad design, bad customer service and overpriced.

    Read More
  8. User Score
    0
    May 13th, 2019 Charlotte, NC
    1 people found this review helpful!
    They have the worst cancellation service! Be careful when you are using the service, they do no early termination at all, even it is their problem! You are bound to a initial 36 month service!!!! You are required to pay full amount even if you decide to terminate early due to their issue!!! Their sensor is not tight secured on doors, they are very easy to drop on floor and cause a lot of false alarm!!!!
    Read More
  9. User Score
    0
    May 11th, 2019 Sioux Falls, SD
    0 people found this review helpful!
    Horrible, have not used system in 5 months, my father died had to send death certificate ect… to close account. Took me 6 times to send documents before they said they received. Over a 6 month period. They charged my moms account for 5 months before I caught it. No refunds due to them saying they have not received documents, prey on a 85 year old person. Horrible.
    Read More
  10. User Score
    0
    May 10th, 2019 Tampa, FL
    1 people found this review helpful!
    Customer service is SO unhelpful! Every time I call in they need different random information or else they won’t help. They needed a password this time, well I never set one up and it took them 20 minutes of arguing to get them to finally acknowledge that. God forbid someone had actually broken in! I’ve called in a million times and they never needed a password but all of a sudden they will IGNORE you if you don’t have it when it was their fault they never set one up for me!!! Ridiculous, if I wasn’t under contract I’d quit and get Brinks.
    Read More
  11. User Score
    1
    May 10th, 2019
    1 people found this review helpful!
    Customer service is Terrible with this company. I spoke with a guy Adey who hung the phone up on me. Would not let me speak and told me I could not be transferred to a manager. They signed my aunt up for a 5 year term without her husband being there and she speaks portequese. Terrible company, terrible customer service. They have never sent anyone to check our equipment and if you move they try and automatically resign you to 5 years. Stay away
    Read More
  12. User Score
    0
    May 10th, 2019 Fremont, OH
    4 people found this review helpful!
    DO NOT CALL ADT! I called them a few days ago requesting information on packages and pricing. The man insisted they send someone to talk to me in person to give me the information and show me the different things they use. A salesman came to my house a few days later. After listening to the guy to go on and on and 3 hours, he told me he’d recommend that I go with a package that would cost me $4,000.00 and with a monthly fee of $52.99. I told him my husband and I needed to think about it seeing as how that was a big price tag. The sales guy told me that, “If you don’t act today, you’ll lose this promo and that promo.” I told him we were willing to risk losing that because we weren’t ready to fork over that kind of money so quickly. The sales guy then proceeded to get his supervisor on the phone and he asked that I speak with him. Boy was I in for a surprise. The moment I got on the phone the supervisor said, “What’ the problem? Why are you not moving forward with installation?!” As I proceeded to explain to him that 1) I was under the impression that this was just an informational visit and 2) my husband and I weren’t ready to make that commitment, he continued to make me feel bad for wasting the salesman’s time. When I politely told he we just weren’t ready, he said, “Uh-okay.” and then hung up. His name is Chris (i think last name D) and he is with the Cleveland or northeast Ohio ADT department. He has made my decision NOT to go with ADT VERY simple. I even told my sister, who just bought a new house, and my new neighbors, not to go with ADT. This was not right. I strongly advise anyone reading this to look elsewhere.
    Read More
  13. User Score
    0
    May 9th, 2019 Redwood City, CA
    1 people found this review helpful!
    Tried tons of way to cancel their appointment to install the equipment at home but they just won’t let me cancel. They keep saying they will save thousands of money for me and i will be regret if i cancel. I was like WTF!!!
    Read More
  14. User Score
    10
    May 9th, 2019
    0 people found this review helpful!
    I have had ADT for several years and have updated my system to their Smart Home Automation. I have had nothing but great service with my Authorized Dealer Superior Alarm Systems and Security. I reccomend you use a local Authorized dealer. For more customized and individualized care.
    Read More
  15. User Score
    0
    May 9th, 2019
    6 people found this review helpful!
    They have the worse billing and customer service department that I have ever encountered!!! I canceled the contract 2 months ago and told them to send me the bill and I would pay it off. Instead, they left my alarms on and sent me a late bill. I then called the company and got transferred 4 times to someone who finally said he would discontinue my service and send me a bill. Today, like clockwork their billing service calls again. When I start to explain the whole story, this rude lady says “No, your service is not cancelled”, so I start to explain again and she just hangs up on me! Never again will I contract this terrible company!!!
    Read More
  16. User Score
    0
    May 8th, 2019
    2 people found this review helpful!
    Last year, I upgraded to an ADT Pulse Home Security System with multiple cameras ($1,900. worth). The ADT Pulse Gateway Router PGZ NG1 is ‘proprietary'(?) and I’m not allowed to have access to the ‘preference pane’ or the camera ‘preference panes’.

    I had the system installed due to repeated burglaries (unauthorized entries) and vandalism. Interesting is whenever any one of a group of about four(?) people are close to my property my cameras won’t record them, even though they are clearly within range. The entire camera system shut down for 10 days while I was out of town – ADT stated ‘everything is working properly’. A few weeks back, there was a large gathering next door and the entire camera system went down for about 6 hours.

    I’ve noticed the camera live ‘views’ often appear to be jumping back and forth in time as people, vehicles and outdoor lighting will ‘flash frame’. One of my vehicles was vandalized a few weeks back, well within range of two cameras and nothing was recorded. The ‘ringleader’ of this group taunts me about their ‘activities’ on a regular basis. System seems to work fine otherwise and ADT service people tell me there’s nothing wrong with the system.

    To add insult to injury, the ‘ringleader’ was standing a few doors away in his yard with a person who appeared to be wearing an ADT uniform. This took place yesterday and happened about two hours before the ADT Service Person showed up for my appointment – different person.

    Hoping someone will steer me in the right direction.

    Read More
  17. User Score
    1
    May 8th, 2019
    3 people found this review helpful!
    I call for a price check and they get my info. The representative gives me the manager and she asks for my last 4 digits of my social for the file. She did not tell me it was a credit check and I told her numerous of times I was in the middle of buying a house and just PRICE CHECKING!!!
    Read More
  18. User Score
    0
    May 8th, 2019
    2 people found this review helpful!
    be careful with them, really!! They never called me when my line was put down so it was never monitored, besides that the cancelation process is still a nightmare with them.They are still charging even after the services are cut off.
    Manager called Paul (didnt want to give lastname) at Montreal is a total scam, he is a layer giving dates of installations that never happen and the cancellation proces has been the most awful experience I have had in all my life.They are also expensive, service is horrible in all senses.
    Read More
  19. User Score
    2
    May 8th, 2019 Huntsville, AL
    1 people found this review helpful!
    Their technicians are so Rude and disrespectful. Their technician should not be in service. They don’t know how to take care of their customer. They are annoying May because they make a lot of money these technician did not think the money they earned were come from customers. I have bad experienced with technician. Two different technician almost the same bad attitude.
    Read More
  20. User Score
    0
    May 7th, 2019
    2 people found this review helpful!
    Horrible service, horrible people. Horrible managers. They never call you back. They just take money out of your account when they aren’t suppose to. And instead of giving it back they issue a credit on your account which should be fraud. I’m set up to bill every three months but they keep continuing to take the money out monthly and they won’t give me my money back. They just keep issuing me credits. I can’t ever get a manager and I can’t ever get a manager to call me back. Worse part is I’m stuck in a contract for two years. Can’t wait to switch to a better company.

    Worst alarm system ever!!!!!

    Read More

Recent News:

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
#6
ADT-Monitored-Logo
Our Score
8.0
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$36.99-$52.99

Install & Equipment Fee

$99

Contract Length

36 Months

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

2,314
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-$42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,352