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vivint-130x130

Vivint

Similar to: Frontpoint Security

Our Score
6.8
User Score
2.7

Visit Site

Our Score
6.8
User Score
2.7
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99+

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
712

This Review is maintained by Chase Sagum

Review Last Updated: January 5, 2017

Vivint Inc. is one of the largest home security companies in North America and currently provides services to over one million customers. Last year, Vivint was voted Best Product of 2015 by PC Magazine. The company offers great warranties and remote monitoring, but charges higher-than-average rates and requires customers to sign into a lengthy contract.

The Good

  • Nationwide availability
  • Multiple equipment options and automation features
  • Lifetime warranty
  • Remote access via mobile app

Nationwide Availability

Vivint is one of the few home security companies that is truly available in all 50 states, so customers all around the nation have access to its products and services.

Multiple Equipment Options and Automation Features

With Vivint’s base security package, customers receive a touch screen control panel, a smoke detector, a door/window sensor, a motion detector, and a key fob. The key fob can be used to arm or disarm the system without having to enter the home. Additional equipment is also available, including recessed door sensors, glass break detectors, flood/freeze sensors, carbon monoxide detectors, tilt sensors, small appliance controls, and panic pendants. For detailed equipment and package information, check out the Equipment Overview section below.

Lifetime Warranty

Vivint offers some of the most advanced equipment in the industry and is consistently pushing the boundaries of what home security can accomplish. The company offers a lifetime equipment warranty on all of its home security and home automation devices, which covers both defective parts and normal wear and tear. This warranty applies for as long as you are a paying Vivint customer.

Remote Access via Mobile App

The Vivint Sky mobile app, which is available for free download on Apple and Android devices, allows customers to arm and disarm their security system, view and record live video feeds, lock and unlock doors, control the temperature of their home, and more. The application also integrates voice control capabilities using Amazon Echo.

The Bad

  • Lengthy contract
  • Expensive rates
  • Reports of poor customer service

Lengthy Contract

Vivint’s minimum home security contract is set at 60months (5 years), which is longer than the industry average of 3 years. If a customer would like to end their contract with Vivint before the term is over, they are required to pay off the remaining contract balance in full. For more information on the company’s contracts, take a look at the Contract Details section below.

Expensive Rates

Monthly monitoring rates start at $39.99 per month and go up from there. There are several competing home security companies that do not charge any upfront fees and have lower monthly rates.

Reports of Poor Customer Service

According to reviews from customers posted here on our site, Vivint customer complaints typically center around sales and customer service. Customers have accused Vivint representatives of employing deceptive sales tactics and not being able to answer questions satisfactorily. Several customers have mentioned Vivint’s poor customer service, specifically in regards to billing practices, phone support, and technician response. Vivint currently ranks in the bottom 10% in user review scores of all home security companies we have reviewed. Over 600+ people have shared their experience here with Vivint and on average, those people have said their experience was roughly a 3/10.

The Bottom Line

If you’re looking for a home security company that offers several automation features and remote system control, Vivint is a good option to consider. However, keep in mind that the company’s contract is lengthy and its rates are higher than many of its competitors. The big thing to watch out for with Vivint are the customer reviews. With so many of them being negative, it’s worth taking the time to research other providers that have a much more positive customer sentiment. Companies like Frontpoint Security, Protect America, and SimpliSafe.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.6
$19.99-$42.99
$0

#2

8.1
$34.99
$99

#3

6.4
$34.95-49.95
$99

#19
vivint-130x130

2.7
$39.99+
$0

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712 Vivint Reviews

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  1. User Score
    10
    February 24th, 2017
    0 people found this review helpful!
    Called in today to speak with Technical Support. Got a great guy named Dan…. He spent 37 minutes on the phone with me explaining things about my system that I did not know. He could not have been better or more professional. Sorry I did not get his last name to give him credit.
    Read More
  2. User Score
    0
    February 24th, 2017 Miami, FL
    0 people found this review helpful!
    My doorbell camera has not worked properly since it was installed on Feb 1st 2017!

    I have called numerous times and they have done “adjustments”. They have sent a technician out who replaced the camera and it is still not capturing people coming and going (picks up the trees blowing though!). I do not feel secure in my home and I am paying $65 a month for 42 months!

    I just spoke with an Account Mgr, who advised me I can not get out of my contract without paying the remaining balance (42 months!) or find a friend to take over my contract. Why would I want to recommend them to a friend??

    So I am having to have yet another technician come to my home to “fix” the problem. I am backed up against a wall and can not do a thing without paying an enormous price.

    Oh, I never received a contract and do not have any documentation.

    I am extremely dissatisfied and highly recommend NO ONE do business with this company!

    Read More
  3. User Score
    0
    February 24th, 2017 Brenham, TX
    0 people found this review helpful!
    Terrible customer service. Slow, always placing you on hold for verification they can do something. Always get disconnected. It takes an hour on the phone just to pay a bill.
    Read More
  4. User Score
    0
    February 23rd, 2017 Simpsonville, SC
    0 people found this review helpful!
    Run far away if these people show up at your door step. Very bad customer service. Extended my contract without my knowledge or agreement to do so! Multiple complaints of same problem on Better Buisness Bureau multiple complaints from Bureau of consumer protection along with a lawsuit. Take it from those of us who made the mistake of signing on the dotted line. DON’T DO IT!
    Read More
  5. User Score
    0
    February 23rd, 2017 Bronx, NY
    0 people found this review helpful!
    This is the worst company ever, the customer service is very rude threaten me to send me to collection agency. After many calls to them to fix their equipment no one shows up and sending me a bill that that I cannot imagine. They are scanners beware
    Read More
  6. User Score
    0
    February 22nd, 2017
    1 people found this review helpful!
    Never get into a contract with Vivint. Even if you give the 30 days notice in writing and talk with customer service, they will never stop billing you. I still cant get them to stop harassing me even though I have proof of my contract cancellation,
    See you court Vivint!
    Read More
  7. User Score
    0
    February 22nd, 2017 Grand Junction, CO
    2 people found this review helpful!
    its awful everything that could go wrong will go wrong the only concern of theirs is the end bill and what they can get out of you poor service and poor quality sales that talk you into what you dont need and no way out i have been dealing with them on a large number of issues and all i get back is SORRY i wish i could help but i cant this is not a company i would ever recommend to anyone
    Read More
  8. User Score
    2
    February 21st, 2017 Great Falls, VA
    3 people found this review helpful!
    Beware of Vivint’s deceptive sales tactics that entice you into a long term contract, with a costly price to pay once you realize you’ve been hustled and want to discontinue service. Unfortunately we rode out the length of our 2 yr contract anxiously awaiting the day we could cancel, only to find out “a 30 day written notice of cancellation” request, turned into 60 days including persistent sales emails to keep our business and an additional automatic withdrawal from our bank account without our knowledge or confirmation of our request to cancel. Ironically our online account access no longer gave us the option to change or delete our auto pay info….(pretty sneaky, huh). I DO NOT RECOMMEND THIS COMPANY!!!!
    Read More
  9. User Score
    0
    February 20th, 2017
    1 people found this review helpful!
    System, customer service, is horrible don’t bother

    HORRIBLE. LOL ELSEWHERE

    Read More
  10. User Score
    0
    February 20th, 2017
    1 people found this review helpful!
    with none of my windows with alarms, when I am home the motion detector off my house has no coverage in more than half the house. When I try to talk to A manager, first they argue saying my house is secure, and then they say if I just have to have window alarms $600.00 and my rates go up. Have been asking for addition equipment for over a year and all I ever hear is : its on back order and I am on the list. worst company I have dealt .Want my name. William Dunn
    Read More
  11. User Score
    0
    February 20th, 2017
    2 people found this review helpful!
    I cannot even give this company a 1. It should have been a huge red flag about the company, their products and service from the very beginning starting with sales. Everything went downhill from there. It took forever to get it installed because we have limited hours for installation, then the equipment doesn’t work correctly, then customer service is absolutely no help whatsoever. They never once mentioned their equipment might not work correctly in the area, but it does not. I even upped the internet to the fastest available, costing me even more money. They refused to cancel the contract even after failing to show to fix equipment, canceling appointments without notifying us and just all out breaching their end of the contract. I have contacted a lawyer and will pursue cancellation. Safe yourself the stress and money and avoids this company like the plague!!
    Read More
  12. User Score
    9
    February 16th, 2017 Riverton, NJ
    0 people found this review helpful!
    Always ready to help!
    Read More
  13. User Score
    1
    February 14th, 2017 Kihei, HI
    5 people found this review helpful!
    Service and equipment is not suitable for any type of commercial installation. Constant problems with sensors, batteries failing, etc. after only a few months of service. Then they charge $49 each time they come out plus any costs for new contacts, batteries, etc.

    Have tried numerous times to resolve but all you get to do is to speak to “nice” people at a call centre who give new meaning to “reinventing the wheel”.

    Very disappointed. Would never recommend Vivint for Home or Business

    Read More
  14. User Score
    0
    February 9th, 2017 Philadelphia, PA
    3 people found this review helpful!
    I had my system installed on 2/4/2017. Received a dangerously low battery alert and system was not connected to smoke detector the next morning. Contacted Vivint on 2/5/2017 to report the issue. An appointment was scheduled for Tuesday, 2/7/2017 between the hours of 2:00 PM and 5:00 PM for a technician to come to my home to check the system. My mother came to my home to wait for the technician. No one showed up. I called customer service when I got home and was on the phone for almost 2 hours being bounced around. FInally I was advised a technician would arrive at my home that night at 9:30 PM. Again, a no show. I spoke with someone at Vivint Wednesday, 2/8/2017 and another appointment was scheduled for today, 2/9/2017 for 5:00 PM. I contacted Vivint at 4:40 PM to re-confirm my appointment and was assured someone would be here. At 4:55 PM the technician called to re-schedule for tomorrow. I cancelled my contract. This is the WORST customer service I have ever experienced.
    Read More
  15. User Score
    8
    February 8th, 2017 Columbus, OH
    2 people found this review helpful!
    I have it over a year and have had nothing but great service. Glass breakage alarm went off in the kitchen and they contacted us in less than 10 seconds. The automation features are great, the ability to open and close the garage door from your smartphone is great. I also have 2 deadbolt keypads that can be access from the phone as well. No issues so far, the only drawback is the 5 year contract.
    Read More
  16. User Score
    0
    February 8th, 2017 Edmond, OK
    5 people found this review helpful!
    Signed with Vivint couple years ago an everything was fine till I changed routers. I have been dealing with this issue for a month and still not resolved. Buyer beware because once they have you signed up forget about service. Sat at house all morning waiting on technican called an said on the way but never showed up. Said he sat at gate for 30 minutes but never bothered to call or use entry code. Tried to get out of contract, no deal, so no service and no relief. Wanted me to extend my contract, you have got to be kidding me. So if getting security go somewhere else.
    Read More
  17. User Score
    2
    February 8th, 2017
    3 people found this review helpful!
    They say warranted for life time but when you have an issue with the product customer service lets know if they have to come out it will cost you and if they replace anything it cost you. I had to change the battery in the door lock every single week and when I called to complain I was told to buy better batteries and I spent hundreds of dollars on batteries customer service on the phone says that is customer main complaint and nothing can be done and if they have to come out it will cost me. The house camera never worked cause the whole system drained my internet even having AT&T Uverse I still couldn’t use the camera. I had to pay $66 every month for 3 yrs. Not worth that! They are professional and as nice as they can be until you sign that 3 yr contact and when or if you sell your house and move you either get the new tenant buy your contract or you still gotta pay and you aren’t allowed to take the unit with you. When you see an ad for Vivint tell yourself not just No! but H*** No!
    Read More
  18. User Score
    0
    February 7th, 2017
    3 people found this review helpful!
    What is said over the phone at time of ordering service and what is said after a few days weeks or months seems to be at odds with each other and terms were not clearly discussed and indicated by the phone rep at sales time or by the person setting up the so called equipment which now hasn’t worked for a year with no call or visit by Vivint who only wants money but doesn’t care about providing monitoring service. There is no value being provided for the money.
    Read More
  19. User Score
    0
    February 7th, 2017 Jacksonville, FL
    3 people found this review helpful!
    From the salesman lying about the capabilities of their cameras to the installation practices to their rude customer service reps. I haven’t even had my service a month, so far I had to deal with lying salesman, poorly installed/defective equipment, receiving a refund of my money back, and over talking customer service reps that are quick to cold transfer you to where you have to explain yourself again..and again..and again..I have to request email from the customer service reps just so I will have proof of the conversations I had with them….
    Read More
  20. User Score
    8
    February 7th, 2017 Denver, CO
    1 people found this review helpful!
    The product is good. When you call customer service be prepared to be on hold for awhile….
    Read More

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Our Score
6.8
User Score
2.7
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99+

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
712
Our Score
8.8
User Score
8.6
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,805