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#22
vivint-130x130

Vivint

Similar to: Frontpoint Security

Our Score
6.8
User Score
2.0

Visit Site

Our Score
6.8
User Score
2.0
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99+

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
1,348

This Review is maintained by Chase Sagum

Review Last Updated: April 18, 2017

Vivint Inc. is one of the largest home security companies in North America and currently provides services to over one million customers. Last year, Vivint was voted Best Product of 2015 by PC Magazine. The company offers great warranties and remote monitoring, but charges higher-than-average rates and requires customers to sign into a lengthy contract.

The Good

  • Nationwide availability
  • Multiple equipment options and automation features
  • Lifetime warranty
  • Remote access via mobile app

Nationwide Availability

Vivint is one of the few home security companies that is truly available in all 50 states, so customers all around the nation have access to its products and services.

Multiple Equipment Options and Automation Features

With Vivint’s base security package, customers receive a touch screen control panel, a smoke detector, a door/window sensor, a motion detector, and a key fob. The key fob can be used to arm or disarm the system without having to enter the home. Additional equipment is also available, including recessed door sensors, glass break detectors, flood/freeze sensors, carbon monoxide detectors, tilt sensors, small appliance controls, and panic pendants. For detailed equipment and package information, check out the Equipment Overview section below.

Lifetime Warranty

Vivint offers some of the most advanced equipment in the industry and is consistently pushing the boundaries of what home security can accomplish. The company offers a lifetime equipment warranty on all of its home security and home automation devices, which covers both defective parts and normal wear and tear. This warranty applies for as long as you are a paying Vivint customer.

Remote Access via Mobile App

The Vivint Sky mobile app, which is available for free download on Apple and Android devices, allows customers to arm and disarm their security system, view and record live video feeds, lock and unlock doors, control the temperature of their home, and more. The application also integrates voice control capabilities using Amazon Echo.

The Bad

  • Lengthy contract
  • Expensive rates
  • Reports of poor customer service

Lengthy Contract

Vivint’s minimum home security contract is set at 60months (5 years), which is longer than the industry average of 3 years. If a customer would like to end their contract with Vivint before the term is over, they are required to pay off the remaining contract balance in full. For more information on the company’s contracts, take a look at the Contract Details section below.

Expensive Rates

Monthly monitoring rates start at $39.99 per month and go up from there. There are several competing home security companies that do not charge any upfront fees and have lower monthly rates.

Reports of Poor Customer Service

According to reviews from customers posted here on our site, Vivint customer complaints typically center around sales and customer service. Customers have accused Vivint representatives of employing deceptive sales tactics and not being able to answer questions satisfactorily. Several customers have mentioned Vivint’s poor customer service, specifically in regards to billing practices, phone support, and technician response. Vivint currently ranks in the bottom 10% in user review scores of all home security companies we have reviewed. Over 600+ people have shared their experience here with Vivint and on average, those people have said their experience was roughly a 3/10.

The Bottom Line

If you’re looking for a home security company that offers several automation features and remote system control, Vivint is a good option to consider. However, keep in mind that the company’s contract is lengthy and its rates are higher than many of its competitors. The big thing to watch out for with Vivint are the customer reviews. With so many of them being negative, it’s worth taking the time to research other providers that have a much more positive customer sentiment. Companies like Frontpoint Security, Protect America, and SimpliSafe.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$19.99-$42.99
$0

#2

7.5
$34.99
$99

#3

5.6
$34.95-49.95
$99

#22
vivint-130x130

2.0
$39.99+
$0

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1,348 Vivint Reviews

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  1. User Score
    1
    January 15th, 2018
    1 people found this review helpful!
    They do not allow payments from online banking. Trying to pay over the phone with a credit card takes forever. The customer service is atrocious. They don’t keep verbal promises and their notifications are annoying.
    I’d rather pay a cancellation fee than stay with vivint.
    Read More
  2. User Score
    0
    January 15th, 2018
    1 people found this review helpful!
    I’ve not had services for one year and you still keep billing my account
    Read More
  3. User Score
    1
    January 14th, 2018
    0 people found this review helpful!
    My camera playback function has not worked for over six months. Customer service has not been able to fix the problem. Paying a lot for little value. I would not recommend.
    Read More
  4. User Score
    0
    January 14th, 2018 Texarkana, AR
    0 people found this review helpful!
    We have had NOTHING BUT PROBLEMS with every piece of equipment Vivint has installed in our home! We live in the south and it is freezing in my home because they have screwed up my wiring and AGAIN EVERYTHING they have installed hasn’t worked! I now have to pay out of my very own pocket for things to be fixed they have screwed up! Do not let this company touch anything in your home EVER!!!!
    Read More
  5. User Score
    0
    January 14th, 2018 Saint Paul, MN
    1 people found this review helpful!
    The cancellation of Service is crazy. You can’t simply cancel. I tried several times, being told it would be taken care of. After months I learned I needed to send them a specially worded letter to end our relationship.
    I canceled in November. Vivent is still withdrawing money from my account.
    Now I will need to pay money to my bank for them to stop payments.
    I t is also difficult getting the right person to talk to.
    Read More
  6. User Score
    0
    January 14th, 2018 San Diego, CA
    0 people found this review helpful!
    Poor customer service. They don’t take care of you like a valued customer but as a hostage from their useless product contract.
    Read More
  7. User Score
    0
    January 13th, 2018
    0 people found this review helpful!
    This company is awful don’t tell you that your unable to cancel your service either pay it in full or have someone take over the bill! When he said it was a trial period and could cancel it over a period of time never installed all of the merchandise after calling multiple times. AWFUL STAY AWAY they only care about your money not you OH yes they are high presssure to make a sale
    Read More
  8. User Score
    0
    January 12th, 2018
    1 people found this review helpful!
    I am about to loose everything because of a dramatic change in our financial situation. I called and explained my situation and tried to cancel or see what my other options were. THERE ARE NO OPTIONS!! YOU HAVE TO PAY IN FULL OR HAVE SOMEONE TAKE OVER THE ACCOUNT. I would be worse than Vivint if I convinced someone else to use them.
    Read More
  9. User Score
    0
    January 11th, 2018
    0 people found this review helpful!
    I had a Vivent system installed in 2014. It never worked right. I only agree after having the high pressure sales guy bother me enough that i said yes. I called the office because it didn’t work right and appointments were booked for repair but the repair tech never showed or rebooked. I tried to cancel with no luck. I stopped paying and demanded they fix it. They have now sent collection agency to get the full contract which isn’t even complete yet. When i insist I called for repair there answer is it here say and I need it in writing. Waste of time and money.
    Read More
  10. User Score
    0
    January 11th, 2018
    0 people found this review helpful!
    I tried to cancel my Vivint while on Military orders and the agent lied and told me I couldn’t. Legally under the service members relief act I should have been able to. Also while on orders I was robbed because the Vivint system didn’t work. I have been calling them trying to cancel since 2016. They are a terrible company and their equipment sucks.
    Read More
  11. User Score
    1
    January 11th, 2018 Angleton, TX
    1 people found this review helpful!
    I have called twice, I called today and my contract is up in 6 months, I never use my system, I’m never at home, and I have pleaded with ya’ll seeing is there any way I could get out of my contract early, I’m divorced now so my funds are limited, I always make my payments and the CSR today, all he could say was well you can have someone take over your account or you could do a buyout which is for the same amount left in the 6 months which didn’t make sense. its’s frustrating yes I signed a contract but we all have things that happen in life that bring us down on our luck. And for a company saying they are there to help people, I can see its more about getting peoples money than really helping. so thank you for the time I used your service it was good but will never refer the company due to the lack of customer service.
    Read More
  12. User Score
    0
    January 10th, 2018 Bakersfield, CA
    0 people found this review helpful!
    Vivnt security systems fail to provide consistent security as their cameras go off line continually. They do come out and replace the camera’s within days of the cameras breaking down. I can only hope that thieves don’t know which days the cameras are not working. On a positive note, their customer service has been good to speak with when problems arise (which is weekly), its the products they provide that are inferior. I would highly recommend going with a different provider unless security is not important to you.
    Read More
  13. User Score
    1
    January 10th, 2018 Albuquerque, NM
    2 people found this review helpful!
    On Sept 05 2017 I cancelled my account after 24 months of service I was charged $904.08 for breach of contract. In Jan. 2018 I find I am still being billed the monthly fee because they cannot find my cancellation email.
    Read More
  14. User Score
    0
    January 9th, 2018 Indianapolis, IN
    1 people found this review helpful!
    Please choose another provider. Vivint was a billing nightmare. They over billed us for 18 months. I finally caught it and they agreed they had over billed and it took months to get our funds back. I then canceled the service and it took them 5 more months to stop sending us bills. Their costumer service is a nightmare. I am not one to complain but this was by far the worst experience I have ever had with a company.
    Read More
  15. User Score
    1
    January 9th, 2018
    4 people found this review helpful!
    Service is fine as long as you want it but when you want to cancel don’t expect it to happen. Two cancellation letters and for phone calls later still no cancellation. I’ve heard everything from I still have time on my contract to they didn’t receive my letter to pay x amount and we’ll cancel. I’ve been promised letters and emails which have never been received so far but they can mail me a bill saying I owe them money.
    Read More
  16. User Score
    0
    January 8th, 2018
    2 people found this review helpful!
    Terrible customer service! Paid extra for Premium Service added to account so that they would send technicians free of cost and still had to listen to alarm go off for eight days. No help calling them. Wanted out of contract because POOR service. They say they had renewed the contact for five years on the phone…NOT TRUE!!! Please Beware! Better yet AVOID VIVINT!
    Read More
  17. User Score
    0
    January 8th, 2018 Avon, OH
    2 people found this review helpful!
    I would not recommend this company towards anyone the installation damaged my property and the service is horrendous
    Read More
  18. User Score
    0
    January 8th, 2018
    2 people found this review helpful!
    I was signed up for a home security system but was not informed that I would have to pay over $1000 to cancel when I decided to do a construction project on my home and no longer needed the system. This is a total scam. I will NEVER recommend Vivint to ANYONE.
    Read More
  19. User Score
    10
    January 7th, 2018 Cleveland, OH
    2 people found this review helpful!
    At first I was frustrated due to schedule mix up but they finally worked it out and I am so pleased with the service and both technicians I had were super friendly and very maneuverable.I especially love the doorbell camera.This is what I really needed due to an almost home invasion I experienced a couple weeks ago.Now I can sleep a little better at night and feel safe in my home ,thanks to VIVINT Home Security and oh yes,the cameras!
    Read More
  20. User Score
    0
    January 6th, 2018 Pomona, CA
    3 people found this review helpful!
    Since purchasing the system in June 2017 we have had nothing but problems. If you are thinking of getting this system, BEWARE!!! We purchased most of what they offer as I wanted to ensure complete monitoring and safety of my home and family. This included a front door bell camera, front yard camera, backyard camera, indoor ping camera (view/talk feature), carbon monoxide monitor, smoke alarm monitor, door and window sensors, Wi-Fi thermostat and glass break sensor and installed the phone app to monitor remotely. Immediately we noticed a problem with the front door bell camera. When the system would alert us, via the app, when someone rang the doorbell; however, after clicking the alert on the app, the app wouldn’t open to the screen to see who was at the front door. Ultimately, by the time you made it to the correct app location the person had already left. In addition, if the person stayed long enough where you could talk with him/her the system would not work. The indoor ping camera, which has a two-way communication ability, goes offline repeatedly and does not function as described. The cameras in this system continue to sporadically go off-line. I have been up and down more ladders, crawled out of the house windows and been in my attic to correct this unreliable system enough that I should be considered a Vivint technician. I have called their help desk and spoken with their techs and have come to find that if it’s not written per their instructions for a trouble call they are clueless. Their tech’s have sent in-house repeaters via the mail to correct a problem just to have a field technician come and take it away; saying it’s not needed. I was even told by a field technician that our home would require a second panel which never came. I was told that my WiFi system was inadequate to which I had a ping test ran and the routers replaced which made no change. This system is beyond faulty, so much so, that I wanted it removed from my home as the cost per month is not worth the headache. After two hours of being bounced around on the phone, I was informed by a corporate representative that they would remove it after I paid them $2500 for the equipment (EQUIPMENT THAT IS UNRELIABLE)!!!
    Read More

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Our Score
6.8
User Score
2.0
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99+

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
1,348
Our Score
9.0
User Score
8.2
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,076