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#22
vivint-130x130

Vivint

Similar to: Frontpoint Security

Our Score
6.8
User Score
2.3

Visit Site

Our Score
6.8
User Score
2.3
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99+

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
1,056

This Review is maintained by Chase Sagum

Review Last Updated: April 18, 2017

Vivint Inc. is one of the largest home security companies in North America and currently provides services to over one million customers. Last year, Vivint was voted Best Product of 2015 by PC Magazine. The company offers great warranties and remote monitoring, but charges higher-than-average rates and requires customers to sign into a lengthy contract.

The Good

  • Nationwide availability
  • Multiple equipment options and automation features
  • Lifetime warranty
  • Remote access via mobile app

Nationwide Availability

Vivint is one of the few home security companies that is truly available in all 50 states, so customers all around the nation have access to its products and services.

Multiple Equipment Options and Automation Features

With Vivint’s base security package, customers receive a touch screen control panel, a smoke detector, a door/window sensor, a motion detector, and a key fob. The key fob can be used to arm or disarm the system without having to enter the home. Additional equipment is also available, including recessed door sensors, glass break detectors, flood/freeze sensors, carbon monoxide detectors, tilt sensors, small appliance controls, and panic pendants. For detailed equipment and package information, check out the Equipment Overview section below.

Lifetime Warranty

Vivint offers some of the most advanced equipment in the industry and is consistently pushing the boundaries of what home security can accomplish. The company offers a lifetime equipment warranty on all of its home security and home automation devices, which covers both defective parts and normal wear and tear. This warranty applies for as long as you are a paying Vivint customer.

Remote Access via Mobile App

The Vivint Sky mobile app, which is available for free download on Apple and Android devices, allows customers to arm and disarm their security system, view and record live video feeds, lock and unlock doors, control the temperature of their home, and more. The application also integrates voice control capabilities using Amazon Echo.

The Bad

  • Lengthy contract
  • Expensive rates
  • Reports of poor customer service

Lengthy Contract

Vivint’s minimum home security contract is set at 60months (5 years), which is longer than the industry average of 3 years. If a customer would like to end their contract with Vivint before the term is over, they are required to pay off the remaining contract balance in full. For more information on the company’s contracts, take a look at the Contract Details section below.

Expensive Rates

Monthly monitoring rates start at $39.99 per month and go up from there. There are several competing home security companies that do not charge any upfront fees and have lower monthly rates.

Reports of Poor Customer Service

According to reviews from customers posted here on our site, Vivint customer complaints typically center around sales and customer service. Customers have accused Vivint representatives of employing deceptive sales tactics and not being able to answer questions satisfactorily. Several customers have mentioned Vivint’s poor customer service, specifically in regards to billing practices, phone support, and technician response. Vivint currently ranks in the bottom 10% in user review scores of all home security companies we have reviewed. Over 600+ people have shared their experience here with Vivint and on average, those people have said their experience was roughly a 3/10.

The Bottom Line

If you’re looking for a home security company that offers several automation features and remote system control, Vivint is a good option to consider. However, keep in mind that the company’s contract is lengthy and its rates are higher than many of its competitors. The big thing to watch out for with Vivint are the customer reviews. With so many of them being negative, it’s worth taking the time to research other providers that have a much more positive customer sentiment. Companies like Frontpoint Security, Protect America, and SimpliSafe.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.3
$19.99-$42.99
$0

#2

7.8
$34.99
$99

#3

6.1
$34.95-49.95
$99

#22
vivint-130x130

2.3
$39.99+
$0

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1,056 Vivint Reviews

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  1. User Score
    10
    August 18th, 2017 Coralville, IA
    0 people found this review helpful!
    Have had system for about 10 years. Quality equipment. Great service. No problems. Highly recommend.
    Read More
  2. User Score
    0
    August 18th, 2017 Virginia Beach, VA
    1 people found this review helpful!
    VIVINT Customer Service is the worse, in special when any of the equipment is faulty be ready to pay not just for the equipment replacement but as well for installation and programming. If you ending having a contract with them, just finished and do not renew. If you renew you have to keep in mind that anything on that paper contract is no longer validated, you have to assume the rest. That is technically what they told me. You will go better installing you own system and pay a lower price for the monitoring that is only around 15.00 a month. mindfully with their awesome fast talker account manager that will get you into another verbal contract. Always say NO THANK YOU. you just need to cancel and make sure to delete the account.
    Read More
  3. User Score
    0
    August 17th, 2017 Anchorage, AK
    4 people found this review helpful!
    DO NOT sign a contract with Vivint. They will NOT protect you home or family. Their product does NOT work as advertised and they will try to do ANYTHING including LIE to keep you from canceling your contract. WARNING!!!!!!
    Read More
  4. User Score
    0
    August 17th, 2017
    1 people found this review helpful!
    I honestly did like the system, however the customer service is crap, response time is crap, scheduling is crap, and to top it all of the reps lie constantly. I have phone recordings to prove it too. Save yourself a headache and go elsewhere. The sales reps are very pushy. I’ve had a tech scheduled multiple times and they never show up (which makes sense since if it doesn’t get returned within 20 business days they charge you the equipment). Customer service is not only useless but entirely rude (got the recordings to prove it).
    Like I said, please please please do your research and you’ll see many people have the same to say.
    Read More
  5. User Score
    0
    August 17th, 2017 Sunman, IN
    1 people found this review helpful!
    We moved out of state into a rental house. Our new landlord wouldn’t allow us to install the security system. We called Vivint to cancel our service because we couldn’t use it. The customer service rep said that even under the circumstances, that unless we paid for the entire contract, they wouldn’t cancel our service. They wouldn’t even try to work with us. They wouldn’t accept a letter from our landlord explaining that we weren’t allowed to install the security system. They said the only recourse we had was to find someone else willing to take over our contract or pay $100’s to pay for the years left on the contract. We weren’t able to find anyone to take over our contract and we can’t afford to cancel. Seven months later and we’re still paying $60.99 a month for a service we can’t use.
    Read More
  6. User Score
    1
    August 17th, 2017
    2 people found this review helpful!
    The customer service at Vivint is quite terrible which almost negates the positive aspects of the system. I called them when my house sold to inform them the new owners did not want to take over the service so it would need removed and I would take it with me. It’s been almost two weeks and they still are unable to give me an appointment time or find a service tech to do it. Removing it, fixing the drywall and touch up painting are part of the closing terms which is now almost half gone (normal 30 day closing). When I call, they are completely unhelpful and just say “We’re working on it and someone will call you” which has yet to happen.
    Read More
  7. User Score
    0
    August 16th, 2017 Saint Charles, IL
    2 people found this review helpful!
    Worst ever customer service. Problems with installation technicians that don’t know what they’re doing, ridiculous hold times when trying to call for customer service, faulty products, contracts they won’et let you out of, expensive!!! I will never ever refer this company to anyone. After all my complaints of false alarms and trouble, I have over a year left to still pay these bastards and they won;t let me out of my 6 year contract when I’ve had issue after issue for 5 years. Speaking to a Supervisor or Manager does no good. They do NOT CARE ABOUT YOUR SERVICE AFTER THE SALE. Do not get your system from this company.
    Read More
  8. User Score
    1
    August 15th, 2017
    2 people found this review helpful!
    Just a few comments… Before they claim that the remote access to your home is a “free” service they offer when you pay to have them monitor your home (yes, a supervisor told me the service was free, despite paying $23 more a month for monitoring than my previous service): if you sign out on your app, either button will sign you out of the entire system and you won’t be able to log on again remotely, and, they won’t do anything for you to reset the system under the pretext that your ex-wife could call and have this done… I think that would be my fault if my ex-wife still had access to the system. I’m out of the country and the only way to “reset” everything is to stand in front of the panel… So, I guess an issue with the “free” remote system can only be addressed when you are home… Their new panel and app have a lot of issues…
    Read More
  9. User Score
    0
    August 14th, 2017 Delaware, OH
    5 people found this review helpful!
    This company is the worst company I have ever done business with!
    They are a scam! They use lies (our installation and equipment is free and for a limited time only…), high pressure tactics (both sales rep and installer knock on your door) and unreliable equipment and service that you are trapped into paying for for 5 years because once you have it, you have to keep it even if it doesn’t work! I have never been so shocked that a company can continue to charge you even when they can’t fix their equipment because you have to let them have the chance to resolve it! After multiply chances and countless hours of my time, shouldn’t logic prevail and the contract be nullified? I just want out after 2 years without having to pay anything additional and I can’t do it. In reality, they should be reimbursing me for all the money I have paid them and haven’t received the promised service and protection for my money! And what about all the time I had to stand in front of the control panel or on my front porch talking to someone on the phone to get the doorbell camera working again or the system back online or all the days I had to take off work to have a repairman out to see if they could fix the issue with the equipment? This company is a nightmare and I’m not able to wake up from it! Run away!
    Read More
  10. User Score
    0
    August 14th, 2017
    2 people found this review helpful!
    If a family member says this company came to their door and they may purchase, run, run fast and far…they ruined walls, door system, waited 9 hrs…9 hrs to have them come after they promised between 8-10 in a.m., now it’s 4 p.m….what an unprofessional, aggressive, inexperienced company
    Read More
  11. User Score
    0
    August 14th, 2017
    3 people found this review helpful!
    My mother has been using this service for over 4 years. She upgraded to all the bells and whistles, cameras etc. Last week while she was away her windows were broken and the alarm system failed majorly. No alarm, no police called, no notice on her phone, nothing. Once she notified Vivint about the issue they sent out a technician the next day to put in a more sensitive system. Days later she tests it out and it’s not working correctly again! Now they ask her to wait for a technician yet again to come fix the problem.  She’s had to pay for the window damage with no compensation from them, is paranoid, scared and nervous in her own home and missing work! I have contacted them myself by phone and email with no resolution to this problem. Beware of this company and test your system!!! You might be paying for something that does not work!
    Read More
  12. User Score
    0
    August 14th, 2017 Chicago, IL
    3 people found this review helpful!
    Nothing but complete hassle since I had installed. Malfunctions, so many false alarms I have lost count, no one can answer questions – they read answers from screens when I call. I have had 4 techs out to fix and it works for a day then stops working. DO NOT BUY, DO NOT MAKE THE MISTAKE. Vivint is the worst company I have ever worked with. I would never recommend this company or their products to anyone!! Buyer Beware –
    Read More
  13. User Score
    0
    August 14th, 2017
    3 people found this review helpful!
    Don’t be like me, a naive 20 year old who stupidly thought that getting this system would be a good idea not knowing that I would roped into a 42 month contract with a horrible company with non-functioning equipment. The sales rep did a very good job on selling the company to me and how great it was, he played on my inability to say no. I wasn’t told till after I had signed the contract that I had a three day period to decide if I liked the system, if I hadn’t asked no one would have told me till it was too late. I thought that the first three days were okay and that it was a reliable company so I didn’t think anything of it, queue a few days after that when the front door lock stopped working. The equipment is always defective, if we want the front door keypad to work we have to change its batteries every week otherwise it just dies. When the power goes out the system should have rechargeable batteries that last a minimum of 8 hours and then when the power comes on they should recharge, they don’t. We got notifications for days afterwards that the battery in the control panel was depleted and had no real way of changing it without calling them. All the company cares about is your money, the only reason they call is if you miss a bill and any other problem you have they don’t really care and don’t give it the effort they should to have it fixed. Their account website is also terrible, I tried to go find my billing information, I even looked in the FAQs and followed the link they provided to find it and it wasn’t there. So pretty much everything about this company and their system sucks. Learn from my mistakes and don’t rope yourself into this company and their product.
    Read More
  14. User Score
    2
    August 12th, 2017 Forney, TX
    1 people found this review helpful!
    Do not sign a contract with this company. This company offered me a complete house monitoring system which they have not provided for a year now. Even by me calling for technical service and 3 or more different agents coming to my home including a manager they still do not comply with there space monkey system which is a 24/ 7 data storage from the cameras installed in my home. Yet they have been charging my account for this service for a year now. All of the calls I have made which are probably more than ten times and the time and effort wasted waiting on the phone i only had one agent that was able to provide me with reasonable solutions. Today i had to call again for an unauthorized charge of almost $350.00. They are charging me for a replaced camera which when received I had to call them because there was no returning lable and I was instructed to wait for an email with the correct lable to print it and send it and that i was not going to be penalized for the time of delivery. Well it took them almost one month to send me the email which by the way they sent it to my wife and not mine and in less than a week of sending me the lable the charge my account for the previous stated amount. So I called them again wasting time and effort to refund my account and they stated not until we receive the camera. ? Incredibly i was shocked and fat up because even after explaining what had happened and that it was their mistake or irresponsibility for not sending the return label in the first place and the email stated I am given 30 days to return it, any way i told him i had enough i wanted to cancel my contract due to unauthorized charges to my checking account as well as them not fulfilling their part of the contract with the space monkey. He said no i can not cancel unless i paid the remaining time of the contract which is 30 more months out of the /42 since i have been with them for a year now. judge yourself. I have never encountered such bad service in my 46 years of life. i wouldn’t recommend this company to anyone.
    Read More
  15. User Score
    0
    August 12th, 2017
    3 people found this review helpful!
    Vivint is a horrible company. Please do not sign you life over to this nigthmare. Expensive, poor service, predatory sales practices and lies. They lock you into a 5 year contract at $5500. They salespeople tell you that you can cancel and will only need to pay for equipment, but that is a lie. You will have to pay the entire $5500. Their so called “Loyalty Department” will laugh at you for trying to cancell and demand the full amount of $5500. This company should be close down and we can stop them by not signing up for new contracts.
    Read More
  16. User Score
    0
    August 11th, 2017
    1 people found this review helpful!
    If you’re in the military be aware of PCS moves. They transfer me to another post and the new apartment complex did not allowed me to have an alarm system because they provide the security. Vivint did not cancel my contact, even showing them my orders to PCS. Now I’m stuck paying for something I don’t use for 6 months.
    Read More
  17. User Score
    0
    August 11th, 2017 Springfield, MO
    3 people found this review helpful!
    I had a false alarm today. It took me 12 minutes to contact customer support-then, was transferred to tech support-no one had any answers. Very frustrating. They never ran a diagnostic test to see why the motion detector went off. Wanted me to tape a piece of paper over the sensor, which would have required me to get a ladder from somewhere They never could tell me how to contact them through the screaming control panel. The chat function on their website was very slow. The number on the website went to SALES. Frustration. to say the least.
    Read More
  18. User Score
    0
    August 10th, 2017 San Antonio, TX
    2 people found this review helpful!
    Vivint customer service is horrible. I purchased a house that already had a Vivint system installed. After 3 weeks, about 6 phone calls and talking to 15 or more people I have been unsuccessful in getting the system activated. That’s correct, I cannot even get them to take my money on a system already installed. They said if I purchased all new equipment it would be easy to get service, but on existing equipment they only have 2 people who do reactivations. You read it correctly, only 2 people in the whole world that can do reactivations and they work 5 days a week, 8 hours a day and only do appointments every 30 minutes. I now have my 3rd call scheduled to get my service activated. The first time they were 1 hour late, the second call never happened so I am not holding out much hope on the next call.
    Read More
  19. User Score
    1
    August 10th, 2017 Kearney, NE
    3 people found this review helpful!
    i can’t seem to get my service cancelled. Phone calls, letters, ridiculous!
    Read More
  20. User Score
    1
    August 10th, 2017
    2 people found this review helpful!
    I had Vivint installed in my home in May. I have had problems with the phone app interfacing with my door locks and alarming/disarming-sometimes it works and sometimes not. I contacted Vivint several times and the issue was never resolved. Vivint finally sent out a technician however the issue became worse. The issue now is the skypanel is not connecting to the server thus no security. I contacted Vivint however no technician until August 28l. I am now requesting Vivint to cancel my service and collect their equipment!
    Most of the customer service is good but the technical staff are absolutely the worst. Vivint’s security is seriously flawed and their technical staff need more technical knowledge. I currently pay $60 per month for my service which I also think is expensive.Additionally, I would would not recommend Vivint at all. Vivint security system has been unreliable and non existent most of the time.
    Read More

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Our Score
6.8
User Score
2.3
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99+

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
1,056
Our Score
9.0
User Score
8.3
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,013