Vivint

Vivint

5.8

Our Score

1.4

User Score

Vivint Smart Home offers home security, security cameras, and home automation devices for residential homes. Right now, the company has no activation fee. However, if you opt to finance your equipment, you're locked into a 5-year contract with high monthly fees. Check out Vivint Reviews Below to see what customers are saying about the security provider and post your own review of Vivint.

Pros

Vivint Smart Home Automation Features

One of the ways Vivint is trying to separate from the competition is by positioning themselves as more of a 'home automation' solution. Customers can use either Vivint's SkyControl Panel or Google Home as a hub to control and communicate with all their smart home devices. The great thing about the SkyControl Panel is that it uses two-way audio to communicate with Vivint's monitoring team, so customers have instant access to support.

To control smart devices remotely, homeowners can use the Vivint Smart Home app. Vivint's app is highly rated in the Apple app store (4.6/5) and Google Play (4.5/5). With the app, you can control and see the following:

  • Arm and disarm home security
  • Lock and unlock your front door
  • Check the status of your window and door locks
  • Open garage door
  • View live feed on doorbell camera
  • Use two-way audio with doorbell camera
  • View live feed on indoor and outdoor camera
  • Turn lights on, off, and dim
  • Adjust smart thermostat
  • View smoke detectors

Vivint's home automation system is compatible with common smart home hubs, such as Amazon Echo, Google Home, and Amazon Alexa. For environment controls, Vivint sells both the Element Thermostat and Nest Thermostat. For lighting, Vivint integrates with Philips Hue - LED bulbs that you can control the brightness levels of with your voice or mobile app.

Month-to-Month Contract Option

If you purchase all of your equipment upfront from Vivint, you can be on a month-to-month monitoring contract with them, meaning you can cancel at any time. Without purchasing equipment upfront, Vivint locks customers into a 5-year contract. This month-to-month contract is a great option for those who want to own their equipment immediately, which will cost anywhere from $500 to $1800, depending on what equipment you want to purchase.

Cons

Costly Equipment + High Monthly Monitoring

Vivint's 24/7 monitoring packages start at $39.99 per month and go up to $49.99/month for video monitoring. This is a bit higher than other leading industry providers, considering equipment needs to be purchased separately. Specifically, their lowest plan is priced considerably higher than other industry-leading providers and their respective lower plans.

The table below compares home security systems from Vivint, Protect America, and Frontpoint. The two big differences you'll notice between Vivint and Protect America is 1) upfront costs and 2) customer satisfaction. Protect America doesn't have any upfront fees, Frontpoint has low upfront fees, and Vivint has high upfront fees. Next, Protect America customers rate them an average of 8 out of 10, while Vivint customers rate the company an average of 1 out of 10. Another point worth mentioning is Vivint's 5-year contract vs a 3-year contract from the compared companies.

Undisclosed Pricing

Another point worth mentioning is that Vivint doesn't display their package or individual equipment pricing on their website. Instead, the company relies on door-to-door salesmen to advertise technology and pricing. In order to sign up with Vivint or get an estimate, you'll either need to talk to a salesman in person or speak to customer service reps. In our section below on negative Vivint security reviews, note that the door-to-door salesmen sometimes have high-pressure sales tactics, don't fully explain the contract, and make some homeowners feel like they have to make an instant decision.

5-Year Contract

Vivint provides equipment free of charge, with one major caveat. You're basically signing a 5-year (60-month) home security contract. And these contracts aren't too forgiving for those who want to cancel their home security or are moving. A customer is expected to pay the remaining balance of their contract in the event that they try to cancel early.

Vivint has professional installation service- there is no option for DIY installation - which some people prefer. The company charges $50-$200 for this professional installer.

Negative Vivint Reviews

There are many negative Vivint reviews from customers on our site and the majority of them touch on poor customer service and the long contract that ranges from difficult to impossible to get out of. Common themes among these customer service reviews include:

  • Deceptive sales tactics
  • Poor service
  • Poor billing practices
  • Slow technician response time

You may be wondering why there are so many negative reviews of the Vivint alarm on BestHomeSecurityCompanys.com, when other review sites rate them high and have positive reviews. Unlike other review sites, we do not allow companies to pay to remove reviews, nor do we filter out reviews just to boost or lower a company's overall score. We have received over 1,500 negative reviews here on this website regarding Vivint from real customers.

Compare Reviews to Protect America

Our Recommendation

Vivint is a well-known home security company that does not charge for its devices upfront. The smartphone mobile app allows you to control your home security systems and smart home devices from wherever you are. However, with a 5-year contract and high monthly monitoring rates, Vivint's home security systems may be too expensive. Most importantly, we recommend choosing a company with better customer reviews. There are also more affordable home security companies that don't tie you down with long contracts and have a deeper history of high-level customer service. 

Vivint Home Security and Smart Home Packages

Vivint has various home security solutions (24/7 professional monitoring) with a variety of equipment available. If you use their monitoring services, you will be personally alerted via the Vivint Smart Home app, and if your alarm goes off, their customer service reps will call you and assess your situation before dispatching emergency personnel.

How Much Does Vivint Cost?

Vivint offers three home monitoring packages: one for home security, one for home security and locks, and one for video monitoring. The prices listed below are for monitoring only. You can purchase your equipment upright at cost, or you can finance your equipment for an additional $5 to $30 per month, depending on how much equipment you want.

Smart Protect: $29.99/month

  • SkyControl Panel (smart hub)
  • Vivint Smart Home mobile app
  • Alarm - burglary detection
  • Door / window sensor
  • Motion sensor
  • Glass break sensor
  • Smoke / fire sensor
  • Carbon monoxide sensor
  • Flood / water sensor

Smart Protect + Control: $39.99/month

  • Monitors equipment in the Smart Protect package
  • Smart door lock
  • Smart garage door control

Smart Complete: $44.99-49.99/month

  • Monitors equipment in the Smart Protect + Control package
  • Vivint Doorbell Camera: HD camera, 180-degree view, night vision, two-way audio, live streaming, custom push notifications, and visitor detection.
  • Vivint Outdoor Camera Pro: 1080p video and HD zoom, 140-degree view, night vision, two-way communication, detects threats, and sends notifications to your phone.
  • Vivint Ping indoor camera: HD wide-angle lens, two-way communication, infrared night vision, one-touch calling, and custom mobile notifications.

If you purchase a video monitoring subscription from Vivint, you can have 30 days of cloud storage for up to four cameras (doorbell camera, outdoor and indoor camera. Add another camera for additional costs. The 30-days includes 24/7 camera footage stored to the Vivint Smart Drive (1TB).

Car Guard

  • Car maintenance reminders
  • Location tracking
  • Tamper alert
  • Sync with your home automation or home security system

How Do I Cancel Vivint?

To cancel your monitoring contract with Vivint, you will need to send in a written request that includes your name, address, and account number. If you are in a 5-year contract with Vivint, you will have to pay the entire balance of your contract when you cancel. Make sure to cancel within the window the company gives you. Customers who have tried to cancel even a couple of hours outside of their cancellation window have been denied.

How Long is Vivint's Contract?

When you do not purchase equipment upfront, you will need to sign a 5-year contract with them. If you want to purchase all of your equipment upfront, you can be on a month-to-month contract. Don't want to pay for equipment upfront or be locked into a 5-year contract? Check out Protect America.

Does Vivint Offer Solar?

Yes, Vivint Solar operates separately from Vivint Smart Home. Customers may be able to integrate their solar panels with their Vivint Smart Home and manage all from one hub.

Ratings Breakdown
Monthly Monitoring Fee $39.99-49.99
Install & Equipment Fee $500-1800
Contract Length 60 Months
Cancellation Policy Undisclosed
System Relocation Fee $99
Number of Reviews 2,409
Review Last Updated: January 16, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

2,409 Vivint Reviews

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0

Score

Troy Rice Salt Lake City, UT

Feb 9, 2020

Customer service is almost non existent. I've been trying to get them to cancel 5 accounts now for a few months, these 5 accounts have been taken over through them and are being paid for by the new owners yet they keep hitting my account for $51.47 for each account each month. Mind boggling as they apologize every time, say I have a refund coming and it's fixed. Well they continue to take $ and we continue to have same conversation. Complete joke.

0

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Stephanie San Jose, CA

Feb 8, 2020

Terrible service , camera stop working. Vivint want me to pay 49.00 for a tech to come out . Really!!

0

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Joe G San Jose, CA

Feb 5, 2020

Requested self monitoring, just wanted to pay for equipment. THought that was understood with initial phone call. Vivint sent a "brand new gentleman" god bless his heart took all day to install my equipment and couldn't really explain anything else. 2 years later, once I payed enough to pay off the equipment I was wondering why they were still taking payments from me. Come to find out I was placed on a 5year contract and being charge $50 a month to use the app.

1

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Deanne Davis Nashville, TN

Feb 5, 2020

The service is fine until you want to end it. Moved 7 months ago, canceled before moving, but a $65 charge popped up. Vivint said I was on a deferment and refuses to reverse those charges for a system that is neither in use or even hooked up. Paid faithfully for 8 years, but that clearly is no incentive for them to right the wrong. Disappointed. Will not use or recommend them.

0

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Jack San Jose, CA

Feb 4, 2020

Never let vivint have automatic withdrawal from your account. That how they get you because it's difficult to cancel. Crocks

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Eva campos San Jose, CA

Feb 4, 2020

Vivent is a fraudulent company. First they said I signed a 4-yr contract, which I did not. I asked for a copy and it is not my signature. 2nd, unit keeps failing and they say “per contract” they have to walk us through to fix problems. If we cannot do it, they charge around $59 to come out, even though I pay a monthly service that is always failing. 3rd., they sent us a product to replace an old one but failed to include message in package to return old product. When we were finally told why we were being charged $249 on top of our $92 monthly payment, we returned product. They call us every week demanding payment. I’ve given them tracking # and each time they say..”Oh sorry. We see product returned. Sorry for the call. We will take note.” But they continue to harass me every week. I will contact an atty. this company not only provides terrible service but they are fraudulent in paperwork. We r in our 70s and tired of this. I have NEVER missed a payment with co. Heads up. When u sign any document, make your own copy.

0

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Jenna Hill San Jose, CA

Feb 3, 2020

A sales rep came by on a Friday afternoon saying Vivint is looking for model homes to offer trials of their equipment and services. I agreed to the trial and the rep said he was going to work hard to make sure we got a good deal of $20 only to have the system and monitoring in our home for 3 days on a trial. He also said that he could get us the trial for 7 days instead of 3. The appointment took so long that I had to go to a doctor's appointment but afterwards, he came back and we discussed it again. He said that actually the amount would be $70 for the trial. Strange. I still thought that we were getting a deal though, at 10 dollars a day for 7 days. I had him provide written confirmation that we would get the trial for 7 days, risk-free. The installation began within 20 minutes of talking to the rep - He was still on my couch when the installation tech showed up ready to install. I wouldn't have agreed to this trial if I'd known I wouldn't be able to schedule a time for the installation. This was in the middle of me needing to pick up my daughter from preschool. Guy wasn't done until after my daughter had been in bed for an hour and a half - it took nearly 5 hours for the installation to complete. My husband and I tried to cancel later that evening. When my husband called, he sat through two waiting periods before finally being told that he would need to call back on Monday to speak with the Customer Loyalty Department about cancellation. During his phone call, however, he was also told that our rep should have never told us that he could get us 7 days instead of 3 because we would have been put under contract after the third day. I should also mention that the "assistant manager" who came to install the equipment also boasted that he could try to get us a full month before canceling the "trial". Things started feeling sketchy at around this point in the ordeal. Anyway, the following Monday I called Vivint's Customer Loyalty line and was very cordial when I explained that we wanted to cancel the trial. The rep said he would make a note in our account and gave us the date and time of our scheduled uninstall, which was going to be in 6 days. Great, fine. Later that day I was looking at my online banking statement because my debit card was declined during my lunch break. Come to find out, I was double charged the $76.46 (and my bank had a serious system failure causing no one's deposits from the last three days to post which contributed to this issue, but I digress.) So I called Vivint a second time, livid, but didn't swear. I think anyone in this situation after only 2-3 days would be absolutely equally upset, if not more so. I asked him when I could expect my refund of both charges. Justin said that one of the charges was from Citizens Bank and that it’s part of the trial. I said that can't be right because they both show as identical charges. Regardless, I asked when I could expect to see my refund since I would be out nearly $160. He said that refunds couldn't be issued until the equipment is removed from my home in 6 days. And he was very matter-of-fact, as if to say "sorry 'boutcha luck!", when he said it. So essentially, I'm missing the better part of $200 for nearly a week, all because I decided to try out this new home security system. This has by far been a surprisingly terrible experience from day one, which only continues to get worse. The same rep, Justin, said that in order for cancellations to officially process I would need to submit a written request via email. This is something everyone in the line before him neglected to mention. And judging from the way our experience has been thus far, I'm not confident that the company would've acknowledged the error on their part - by not informing us - and not put us on the hook for the entire cost of the equipment plus monitoring - because of THEIR mistake. Nonetheless, I submitted the email and made sure to include the verbiage Justin said we needed to include in the email. I asked for a receipt of the email and have been told that most receipts are sent the following day of the request being sent. Alright, fine. Now, I spoke directly with my bank to ask them about this double charge. They said that they are both from the same entity, that there was no "Citizens Bank" anywhere that they could see. So they agreed to remove the second charge of $76.46 because it hadn't posted yet. Afterwards, I called Vivint one more time to clarify this "double charge" because my bank gave me different information. The last rep I spoke to, Bain, said that there should only be a $76 charge AND a $52.41 charge. "Really?" As it turns out, the $52 charge came from Citizens Bank as a loan for the equipment / monitoring service -- a charge I was told on the day the rep came to my house wouldn't happen if I canceled within the 3-day (or 7-day) trial period. The rep told me that ONLY IF we decided to keep the system that we would be charged an additional cost of around $52. So basically, another lie. And then it begs the question – Why did Justin pretend that two identical charges of $76.46 was normal when, in fact, the actual amount should have been $52.41? Is it incompetence? Or was he just being passive aggressive because a JUSTIFIABLY ANGRY customer let him know how upsetting this experience has been and demanded to know when to expect a full refund? Bottom line, clearly no one at this company seems to know very KEY information about how this trial is supposed to work. Everyone we've encountered since the day the sales rep showed up at our door has only compounded the issues we've had by either misinforming us or just omitting information altogether. I've kept all emails, phone logs, bank information etc. and I plan to continue documenting every interaction with this company until every last piece of equipment has been removed and I receive every single penny that was taken from my account. I cannot recommend Vivint to anyone because of the way this was deeply mishandled every single step of the way.

0

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Otto Starzmann San Jose, CA

Feb 2, 2020

I have been a Vivint customer for more than five years. The fact that I could quickly find the company's good ratings from U.S. News & World Report and J.D. Power & Assoc. when I looked them up on my smartphone was enough to persuade me to accept the offer from the salesman at my door. However, after signing a four-year contract, I found myself locked into a very dissatisfying experience:— 1. Vivint's software is glitchy. Period. They are constantly doing updates, and there is always some problem after an update that requires the customer to call into the company—usually spending more than an hour waiting, because of "unusually high call volume." 2. Vivint's panel freezes between five and 10 times per year. When the panel freezes, you have to call in, waste time and troubleshoot with the rep. 3. The Mobile App took forever to become useful: Vivint just could not get the app to work properly—for years. It now works, more or less; but, the path to get there really destroyed my already waning confidence in the company. 4. Vivint's standard-issue indoor motion detector triggers an annoying lower-level alarm sound from the panel (not the burglar-level loud alarm) when the system is DISARMED! This means: You are at home walking around and your own movements are causing a "tripwire alarm" sound to go off every five to ten minutes or so. It's just ridiculous. You would think that when the system is disarmed, the indoor motion sensor would be disarmed, too... Oh no! To stop the indoor motion sensor from triggering an alarm when you are at home moving around, you actually need to arm the system in "Stay" mode—which means that if you open a door to step outside the system will trigger the burglar alarm! What kind of dope wrote this software?! 5. It took the Vivint three years to find an indoor camera that remains reliably connected to the panel. They finally found one; but, who can trust a company that cannot resolve an issue like that for three years? 6. Vivint's sensors and cameras would suddenly and inexplicably stop working properly. Of course, that requires you to call in (when you're at home, in front of the panel) for them to troubleshoot. All too often, the reason for the problem turned out to be that something "was incorrectly programmed." How? If things were working properly before, and they were supposedly correctly programed during installation by Vivint's technicians, how does the programming suddenly become incorrect on it's own? 7. As soon as the contract with Vivint was coming to an end, they called me (the one and only time THEY called throughout the four-year relationship) to tell me about an new "panel upgrade" that they thought I would like—at no (upfront) cost to me, supposedly. Of course, that would probably have come with another contract locking me into four more years of misery.... I declined. 8. The last straw for me (I'm so glad that my contract with them is over) happened this morning: I was sitting in my living room with my adult son and Vivint's system 'Armed to Stay' (I keep the system armed sometimes, rather than disarmed, when I'm at home and don't want to be annoyed by the motion detector triggering a "tripwire" sound; see 4. above). Then, all of a sudden, I heard the panel announce: "System Disarmed, Ready to Arm"—meaning that it DISARMED ITSELF. I checked the "Activity" record, and it said the system had been disarmed from MY keyfob—which had been sitting on the side table with my keys the entire time. I called the company, and they told me this has NEVER happened to anyone else... I don't believe them... I just can't believe them anymore. After all the stress with Vivint, I have also decided that I don't trust reviews from corporate reviewers anymore, like U.S. News & World Report and J.D. Power & Associates. I decided that I will pick a new home security company based on the quality of their verified CUSTOMER reviews ONLY. That is also why I decided to write this detailed review of Vivint. I normally don't write reviews like this; but, now that I find myself in a position where this seems to be the only way to discover the truth about a company, I have decided that I must contribute to the process. Take it from me: If you are considering Vivint as your home security system provider, DON'T DO IT! You will regret it for the next four years! Thank you for reading this.... Please also play your part, and provide customer reviews of the services you use. We customers have to help each other: We can no longer rely on the oxymoron called "corporate ethics."

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Rebecca San Jose, CA

Feb 2, 2020

We canceled via written notice in December 2019, called to followup immediately and was told we would not be billed again. We were / are on a month to month. We have been billed twice since then. We will contact them tomorrow and our legal counsel to take immediate action against Vivint. DO NOT BUY THEIR SYSTEM AND BE ASSURED THEY ARE A SCAM COMPANY as many reviewers have said already.

0

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Beverly A Costinew San Jose, CA

Feb 1, 2020

I have had multiple problems with Vivint. The customer service is the worst. The way they bill makes my bill late every month no matter how I try to stay ahead of it and the cost is extreme. I intend to change as soon as I can find someone else to handle my security system. Do Not choose Vivint.

0

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Sharafat khan San Jose, CA

Jan 30, 2020

Hi All, I installed vivant security system at home in Nov, 2019. The next day I called them to cancel, take back their equipment and gave me back my 450CAD advance, until now Jan28, 2020, nothing has happened, I called them million time they always say they will get back to me but nothing. Be careful if you are going with vivant. I am planning to go to court for my refund, they very unprofessional, Thanks,

0

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Setf San Jose, CA

Jan 30, 2020

Will not fix their equipment don’t feel safe don’t go with this company costs a fortune to get out

0

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Arlene San Jose, CA

Jan 30, 2020

Terrible service, equipment inoperable most of the time. We're a well- travel led military family but this is the worse monitoring company we've ever dealt with. One technician bored a hole in the door that literally had to be plugged. Different techs have different reasons about the problem they were repairing. Avoid them.

0

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Mary San Jose, CA

Jan 30, 2020

Dont go with these guys. My experience was horrible. I came home to a house full of smoke one day. The ALARM DID NOT EVEN GO OFF. NOBODY CALLED AND when I phoned to complain THEY COULDNT HELP BECAUSE I COULDNT FIND MY CODE. I moved and tried to disconnect and the same thing. I ended up going to the bank for stop payment and now they're phoning me every week and threatening to wreck my credit rating.

0

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D San Jose, CA

Jan 29, 2020

Vivint never contacted my self or sent notification when power went off of panel and shut furnace off, causing my house to free and a lot of damage. They blamed me and said it’s not Vivint’s responsibility to contact my self or send notification. Very poor service

0

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Danielle San Jose, CA

Jan 29, 2020

I have their cameras installed on my house watching my 3 cars. There cameras are triggered by every little stupid movement. I have tons of videos of cars driving by. But last night when my car was stolen the only footage it caught was my car driving away. I checked all the videos recorded prior to that and never picked up on a person or another car around mine. They only thing my back camera ever catch is when my dogs are out. They're sensors are shit the 1 on my shed fell off not to long after getting put on so that isn't working. My fancy keyless lock battery has died I cannot find out what type of battery it takes nor find any information on their site. Absolutely terrible. I refuse to pay them for shitty quality. Also not the 1st time I've had my cars messed with and the cameras didn't pick up a thing.

0

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Unhappy Georgian San Jose, CA

Jan 29, 2020

I have Vivant now and do not feel safe with it. My alarm is malfunctioning and constantly going off and my doorbell camera stays offline. Vivant doesn’t even call to tell me my camera is offline or to check on us after an alarm has gone off. I’ve scheduled a technician to come out twice and he no showed both times. lastly, I’m paying for a hard drive that I never received. Vivant opened a $2,000 line of credit with a separate company in my name for their system and failed to tell me about it. Realized it when I got an already maxed out credits card from that company. They also failed to inform me or offer me a month to month contract since my equipment was charged in full to this Card. I literally just found that out from this website. Also, SimpliSafe was much cheaper and I felt soooo much safer.

0

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Roger Cada San Jose, CA

Jan 29, 2020

I called to cancel and all that the person on the tried to do was sell me on another service plan. Six months later they now contact me to inform me that they didn't shut off the service since I didn't write them to tell them to stop. They refused to negotiate the final bill and sent this all to a collection agency. They may have a good product but once its installed good luck in getting out. I would never consider this product again or recommend it.

1

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Maureen Burns San Jose, CA

Jan 29, 2020

This is a sinfully poor excuse for a security company! Our salesperson was just a double talker! I never have been blatantly ripped off in my own home like I was from vivint!! Try to cancel the service and was told that it was impossible to do that.The initial service only did half the house,they didn't have sensors for the three overhead garage doors,but didn't say that until I signed, put a sensor on the wrong garage door(put it on the door from inside house to garage)were it was needed on the service garage door leading out from garage ! When I called to tell them they said that my ticket was closed and basically too bad for me.was charged for two months that I couldn't use system because of the sensor on the garage door ,after 5 calls to vivint, I got nowhere,the CEO should be ashamed of himself!!!! I really dont want this system but can't get it thru to anyone,you are basically blackmailed into this whole thing!! SO Sad that we cannot get out of this horrible nightmare!!!

1

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jeff bentley San Jose, CA

Jan 28, 2020

Very dissatisfied with these clowns. The sales guy was pushy and rude. He filled out a form for me to get cash back and it wasn't accepted. What a surprise. Also u did not get everything I was promised. Sad stay away from this company.

1

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Unhappy Alaskan San Jose, CA

Jan 27, 2020

Vivint is not an honest company. Anytime you “change” or “update” your contract they automatically renew your subscription. I had to have a technician come out about a year later after I signed a five year contract to update a camera. I signed something (which they never gave me a copy of) and it renewed it for another five years without me realizing it. I called them to see when my contract was up and was given a year later. I told the lady it couldn’t be right and I just wanted to cancel my contract. She offered to send a technician out free of charge. He came an hour late ( I was the first appointment) and was so nice and helpful and even gave me a new camera. At the end he gave me an I pad to sign and told me, “ this is just certifying that I did the work for you.” I signed it without reading it. I was in a rush to meet someone. I called two days later requesting a copy of what I signed. They wouldn’t give it to me. I asked to speak with the manager of the technician who came to my house and they wouldn’t give it to me. I told them that I deserved a copy of what I signed. I told them I did not want to renew my five year contract and that all I had left was twenty months. I wrote down names. I believe I signed something that obligated me for another five years. The caveat is the technician told me to write him a good customer review. I did because he did a good job. Only after I realized their scheme of tricking you to sign another five year contract. I am a single woman and live in anchorage, alaska.

1

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Betty San Jose, CA

Jan 26, 2020

Faulty equipment made to pay for. Equipment for thermostat doesn’t work for all heating systems and they won’t refund.

0

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Daisy San Jose, CA

Jan 25, 2020

Hidden fees I had automatic payments they would take out double the payments without notice and for no reason. Is a scam. Their equipment doesn't even record everything. Just throw the whole equipment away. Cheap stuff. Just buy your own and go to best buy. Better quality and way way cheaper.

0

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Tom San Jose, CA

Jan 24, 2020

The make it impossible to cancel service.

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Peter Charles Galles San Jose, CA

Jan 23, 2020

1star I want everybody to be aware that this company is by far the worst company I ever dealt with. The CEO Todd Pedersen himself does not care about customers. I reached out to him multiple times and he refuses to respond back to me showing what type of person he really is. He is a complete joke and so is his company. I was supposed to get cameras and a security system installed at my home yesterday and at the last minute they cancelled on me. I waited the whole day for them to show up and it never happened. They called me at the last minute to tell me that they're canceling my install and that I will be put at the back of the list because they do not have any available install appointments until later on next week. I reached out to several management in the company including the CEO and their response was things happen, deal with it. I waited on hold all day yesterday for over an hour trying to get a resolution to this problem. I personally felt that the staff members should have done all this instead of me having to stay on hold and getting upset. We are just a number to Vivint. I hope and pray no one else would have to endure the problems and the disrespect that I received with Vivint

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Andrew Davidson San Jose, CA

Jan 22, 2020

Have an outdoor camera. Says it’s waterproof but after only a couple months outside ( covered under a deck) it was full of water and they won’t warranty it. I highly suggest you stay away from these guys! Customer service sucks. Fell like I’ve been ripped off!

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Took San Jose, CA

Jan 21, 2020

Very poor customer service!!!! Only had 1 false alarm in 3 years. When they came over the panel and realized it was a false alarm the operator had an attitude. Signed a contract and then ended up moving but not a big deal. I figured what ever even though I don’t need their service anymore I would still pay the contract out monthly instead of taking an early cancellation fee. So I paid it and they still charge me the month after. Refuse to give my money back although it was supposed to be a recorded call where we agreed to cancel and be done. Very rude when you call and try to get your money back that they take out of your account when they know they’re not supposed to. (Kinda like stealing in my book) just another company trying to take what they can with no regard how they do it. I would give them a negative rating if I could!! Let’s not get me started about the crappy equipment an app. The app always has problems! I will tell everyone I know to stay away from this company!!!

3

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Jon M San Jose, CA

Jan 20, 2020

Expensive with products that sometimes work. This security system has done me and my family more good than bad...it is a horrible feeling to be in a deep sleepnand be woken up to the loud alarm knowing someone is in home....nope false alarm this has happend numerous times through the years after many call trouble shooting and even replacing sensor still going on even being at work and getting notified your alarm is going off yup another false alarm. But no matter how many times you come to think this could real this time especially falling out of bed almost catching heart attack each time. So got to point where I just shut the sensors off just to be in peace sad right to pay for that and not even use...but wait theres more the locks where automatically unlocking in the middle of the night one of those nights the doorbell camera actually worked and showed someone walking around on porch thank god he didnt check or door knob. Which the ring bell or any other cheap door cam would have picked up. Even vivint stopped calling after disarms knowing its most likely a false alarm lol. Over all my experience horrible sleepless nights, headaches ,hours wasted trouble shooting , expensive bill, and products that may or may not protect you when in emergency, all wrapped in a Super Long contract...not worth at all

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Beyond Upset San Jose, CA

Jan 20, 2020

Horrible experience. Absolutely absurd that my ex fiancée even signed a contract with this company and someone when we broke up they allowed him to stick me with the bill even though I didn’t sign for financial responsibility. It was in his name only but yet I received a collection notice in my name when he stopped paying. Save yourself the head ache and money. Vivint is NOT worth it. Buy ring.

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Irritated Homeowner San Jose, CA

Jan 19, 2020

Wants to provide camera security but cannot respect community rules for no solicitation and asked prying, personal questions about my home security and would not leave. Kept asking to come back later and name dropping neighbor names that I am sure he found online, as I know my neighbor didn't talk to this guy because I checked, yet he said he did. White male, brown hair on 1-19-20 at 11 am. The only reason I opened my window to him was because I felt he could have been scoping to break into homes given that he would ring the bell and then turn his back to the house, so I could never see his face from my window. It all seemed suspicious. Anyone can walk around with an iPad and a lanyard, so I am not very trusting, especially when the person can follow the posted no solicitation sign at the front of our community.

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Harold San Jose, CA

Jan 17, 2020

We had nothing but problems with the system. Eventually the camera would not work so they deleted it from the system. When I asked to cancel the contract I was informed that the camera was not part of the security system and the contract stands. They are a bunch of crooks!!

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Keith Young San Jose, CA

Jan 17, 2020

We had nothing but problems with the system. Eventually the camera would not work so they deleted it from the system. When I asked to cancel the contract I was informed that the camera was not part of the security system and the contract stands. They are a bunch of crooks!!

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James DeLong San Jose, CA

Jan 17, 2020

Horrible system. Hard to cancel. I now have no doorbell in my house most of the time, let alone being unable to use the features that it is supposed to offer. DO NOT BUY THIS JUNK!

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Eric D. Winfield San Jose, CA

Jan 16, 2020

I have had Vivint for over three years, and from the very beginning I have not been satisfied with the services provided. The thing that led me to writing this review was the experience I had trying to cancel my services. I initially signed a two year contract with Vivint. When my two years approached, I was contacted by a Vivint Customer Service Representative who asked me to sign another contract. I refused to sign another contract because my wife had submitted her paperwork for a promotion on her job that would move us to a different state. When I found out we'd be moving, I called Vivint and spoke to a representative about terminating the services. He informed me I was under a 3 1/2 year contract and would not be able cancel services without paying the remaining balance. I told him that I only signed a two year contract which had expired and was on a month to month. He told me he'd investigate my claim and get back to me. That was over four months ago, and I am still waiting to hear from the Vivint representative I initially spoke with. I have since sold the home that we moved out of and still receiving alarm notifications and paying for the service. I emailed a written request asking Vivint to cancel the services on December 6, 2019. Over 30 days have elapsed, I am 1,600 miles away from my former resident, and Vivint won't cancel the services until I either pay the remainder of the 3 1/2 year contract that has been fabricated. I was a faithful customer for over three years, but I WILL NEVER USE Vivint again. I highly recommend that every consumer considering using their service do a thorough check on each service you want and the length of your contract. Most services are seriously affected by the strength of your internet connection at your resident. Also know that a service call can take from several days to a couple of weeks for issues that require a technician to visit your home. As a retired disabled Army veteran and law abiding-citizen, I STRONGLY suggest choosing another home security company to provide services for your house!!!!

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ANNE San Jose, CA

Jan 16, 2020

I have called Vivent 4 times today regarding collection agency bills I am receiving for an account I closed two years ago. I moved and have Vivent in my new home and I am current with the payments. I had to go through the same story 4 times. Nobody can help me and when they try to transfer me to someone who can help, they disconnect me. If I could give them a minus rating, I would. Does anyone in this company know what the hell they are doing??????????????????????

3

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Juan S San Jose, CA

Jan 16, 2020

After been a client for years you don’t have the option to upgrade..some customer have even better equipment for cheaper monthly payments or equal than the basic..Too me is not a good deal..

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Paula Minneapolis, MN

Jan 15, 2020

We got Vivint in summer 2016 against my better judgement based on the security company I had prior. The customer service is terrible, the equipment is terrible, the contract and pricing is the worst in the industry, they techs destroy your property installing and are not good at what they do; and, they lied about the contract/pricing when I added two cameras. I would be happy to pay the balance of the contract to not have to deal with Vivint and it's poor service and lies.

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Helen San Jose, CA

Jan 14, 2020

My husband is deceased call for a name change only to be trick in another 42 month contract with them . Can’t get an upgrade because of my old panel. And it would cost me out of pocket ,because of old equipment that can’t be upgraded . When name change was done it was suppose to be for 24 months , I ask them to go back on voice recording to check it out but kept putting it off THAT IS SERVICE FOR YOU !!!!!!!!!!

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JOHN RICE San Jose, CA

Jan 13, 2020

They will tell you anything to get you on board and agree to anything through the cancellation window to get you locked in. I had emails and was told my contract would be shortened to 24 mo while apparently internally I had been denied until I was locked in. Thought I could trust a guy who had been in my home which was my fault. If your not 100% sure your going to want to keep if for at least 4 years DONT DO IT cause it'll cost you more to cancel than what you've paid up to that point. To there credit I never had issues with the equipment but I wouldn't trust the people...

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Mark Jorgensen San Jose, CA

Jan 13, 2020

I was sold the system knowing I would be temporarily relocating for 18 months and then would move again. I was assured that the system could be moved free of charge both times. Was basically told "yeah, sometimes our salespeople lie; tough luck". Sleazy company.