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#21
vivint-130x130

Vivint

Similar to: Frontpoint Security

Our Score
6.8
User Score
2.7

Visit Site

Our Score
6.8
User Score
2.7
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99+

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
749

This Review is maintained by Chase Sagum

Review Last Updated: January 5, 2017

Vivint Inc. is one of the largest home security companies in North America and currently provides services to over one million customers. Last year, Vivint was voted Best Product of 2015 by PC Magazine. The company offers great warranties and remote monitoring, but charges higher-than-average rates and requires customers to sign into a lengthy contract.

The Good

  • Nationwide availability
  • Multiple equipment options and automation features
  • Lifetime warranty
  • Remote access via mobile app

Nationwide Availability

Vivint is one of the few home security companies that is truly available in all 50 states, so customers all around the nation have access to its products and services.

Multiple Equipment Options and Automation Features

With Vivint’s base security package, customers receive a touch screen control panel, a smoke detector, a door/window sensor, a motion detector, and a key fob. The key fob can be used to arm or disarm the system without having to enter the home. Additional equipment is also available, including recessed door sensors, glass break detectors, flood/freeze sensors, carbon monoxide detectors, tilt sensors, small appliance controls, and panic pendants. For detailed equipment and package information, check out the Equipment Overview section below.

Lifetime Warranty

Vivint offers some of the most advanced equipment in the industry and is consistently pushing the boundaries of what home security can accomplish. The company offers a lifetime equipment warranty on all of its home security and home automation devices, which covers both defective parts and normal wear and tear. This warranty applies for as long as you are a paying Vivint customer.

Remote Access via Mobile App

The Vivint Sky mobile app, which is available for free download on Apple and Android devices, allows customers to arm and disarm their security system, view and record live video feeds, lock and unlock doors, control the temperature of their home, and more. The application also integrates voice control capabilities using Amazon Echo.

The Bad

  • Lengthy contract
  • Expensive rates
  • Reports of poor customer service

Lengthy Contract

Vivint’s minimum home security contract is set at 60months (5 years), which is longer than the industry average of 3 years. If a customer would like to end their contract with Vivint before the term is over, they are required to pay off the remaining contract balance in full. For more information on the company’s contracts, take a look at the Contract Details section below.

Expensive Rates

Monthly monitoring rates start at $39.99 per month and go up from there. There are several competing home security companies that do not charge any upfront fees and have lower monthly rates.

Reports of Poor Customer Service

According to reviews from customers posted here on our site, Vivint customer complaints typically center around sales and customer service. Customers have accused Vivint representatives of employing deceptive sales tactics and not being able to answer questions satisfactorily. Several customers have mentioned Vivint’s poor customer service, specifically in regards to billing practices, phone support, and technician response. Vivint currently ranks in the bottom 10% in user review scores of all home security companies we have reviewed. Over 600+ people have shared their experience here with Vivint and on average, those people have said their experience was roughly a 3/10.

The Bottom Line

If you’re looking for a home security company that offers several automation features and remote system control, Vivint is a good option to consider. However, keep in mind that the company’s contract is lengthy and its rates are higher than many of its competitors. The big thing to watch out for with Vivint are the customer reviews. With so many of them being negative, it’s worth taking the time to research other providers that have a much more positive customer sentiment. Companies like Frontpoint Security, Protect America, and SimpliSafe.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.5
$19.99-$42.99
$0

#2

8.1
$34.99
$99

#3

6.6
$34.95-49.95
$99

#21
vivint-130x130

2.7
$39.99+
$0

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749 Vivint Reviews

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  1. User Score
    0
    March 23rd, 2017 Boise, ID
    0 people found this review helpful!
    False/deceptive sales people. Poor customer service.

    Didn’t even get my system installed before we changed our mind.

    Read More
  2. User Score
    0
    March 22nd, 2017 Anniston, AL
    0 people found this review helpful!
    My sister has been in the hospital since November 2016. I have been given her power of attorney. Yet, VINVINT refused to listen to me. Her home is empty and she has no income other than SS. This has caused me to ask for a cancellation of the Vivint contract. Regardless of the situation Customer support has told me “…when she dies send us a certified copy of her death certificate and we’ll consider cancelling the contract”. VERY SUPPORTIVE of my sisters circumstances. These guys are the worst people I’ve ever dealt with bar none!
    Read More
  3. User Score
    0
    March 22nd, 2017 Holbrook, NY
    0 people found this review helpful!
    I have been trying to cancel vivint since November of 2016, and I have not been able to. They make you email them at a generic account which must not be handled by any one. Do not use Vivint!!!!!
    Read More
  4. User Score
    0
    March 22nd, 2017
    0 people found this review helpful!
    Installation was terrible, incorrect. When attempted to have a tech come out and fix the problem, they wanted to charge us again for the service call, IF they even showed up. Attempted 3 times to get a tech and they continuously either cancelled or changed the date without notification and of course would not be available for the new date.
    Door knobs are falling off, door bell has NEVER worked, etc etc etc.
    Read More
  5. User Score
    0
    March 21st, 2017
    0 people found this review helpful!
    After 5 years I decided to cancel my service what a nightmare. They keep saying we never got your notice we never got your we never got your notice we never got you notice and they keep trying to charge my bank account they tried multiple vendor numbers and each time I have had to go to the bank and dispute the charge. These people are really Crooks. They have such a poor customer rating people should realize stay away
    Read More
  6. User Score
    9
    March 21st, 2017 Milwaukee, WI
    0 people found this review helpful!
    I have had Vivint for almost a year and I’m very pleased with the product, service and technology. The system works as they said it would. No complaints. However, after installation, I wanted to add another camera and it was cost prohibited for me. Other than that, I love the system.
    Read More
  7. User Score
    10
    March 20th, 2017
    0 people found this review helpful!
    I have had this system for 3 years. I love it. I have nearly every feature that was available at the time for $68 a month. I keep thinking I am getting ripped off however every time I look at other vendors I see them advertising a minimal system for less and then I realize I do not have a minimal system. Every time something happens in the neighborhood I am so glad I have the system I have. I have not had any problems that they did not come out and fix. I am giving them a 10. You get what you pay for people. If you want all the bells and whistles it costs more.
    Read More
  8. User Score
    0
    March 20th, 2017 Dalhart, TX
    1 people found this review helpful!
    deceptive sales practices told the tech I would only agree to a two year contract he said ok but the fine print says 5 years go with anyone else horrible company I didnt even agree to a 5 year deal when buying my truck
    Read More
  9. User Score
    0
    March 20th, 2017 Grapevine, TX
    1 people found this review helpful!
    Buyer Beware! Do not sign up for their services
    From the beginning customer service is bad. They do not log in call details,have record on account of previous calls, issues. I keep record of every email I have sent them. We sold our home and the new homeowners “took over out contract” which only had 6 months left. In the event that they would not I clearly sent an email stating that in the event the purchaser would NOT take over, the services would be paused ( until our new build is ready). They have never attempted not ONCE to collect the remainder of the contract as it was “took over” I get a letter from a collection agency that I owe 6 months! I went by my former home to validate the purchaser DID take over. He said he called, emailed etc to keep services going. Instead they sent an agent over and conned him in to signing a whole new contract! Terrible!
    Read More
  10. User Score
    1
    March 19th, 2017 San Jose, CA
    0 people found this review helpful!
    I have tried for over two years to cancel my service with Vivint. I had a lower rate from another company. Every time I call, they say they will send me paperwork, which never comes. Nor do I think it ever will. So I have continued to pay them even though they are no longer my provider.I am getting an attorney, which is ridiculous. The service was okay, just don’t ever try to cancel. I would never, ever, ever sign up with this company. I am notifying the Better Business Bureau and you name it…. Do not sign up with this company.
    Read More
  11. User Score
    4
    March 18th, 2017 Columbus, MS
    0 people found this review helpful!
    Vivint won’t even send a replacement yard sign, and I’m not talking about the sign with the solar-powered light. My sign is 3 years old and faded, peeling, worn out and nasty, and they won’t replace it but they’ll SELL me a replacement yard sign with the solar-powered light. We all know that a lot of people put out a security sign when they don’t have a security service, but I’m considering having the service and NOT PUTTING OUT THE SIGN.
    Read More
  12. User Score
    1
    March 17th, 2017 Lake Forest, CA
    0 people found this review helpful!
    The customer service is the worst I have ever had the product they have very short term life
    then when you go to call the it take weeks to get service. I can’t wait to the contract runs out
    Read More
  13. User Score
    0
    March 17th, 2017 Seattle, WA
    0 people found this review helpful!
    Good luck canceling. I moved to a different state and was renting so did not move my service. I spoke with customer loyalty and followed the directions they gave me. the continued to bill me. When i called to get it taken care of, they would not refund me the amount owed. I had to pay for two months of service after i submitted my cancellation request because they require “30 days” notice. I won’t be using Vivint again.
    Read More
  14. User Score
    0
    March 16th, 2017 New Rochelle, NY
    1 people found this review helpful!
    No options of cancellation, I lost my job and asked them for options to retain the service or cancel. They said if you are moving to a rental home they will charge $99 fee for technitian to install the service to cancel pay the remaining contract term. So I would stay away from these guys since they really don’t have a cancellation policy. I have to now struggle to pay for this service and pay additional installation cost since I am moving to a smaller house.
    Read More
  15. User Score
    0
    March 15th, 2017 Richmond Hill, GA
    1 people found this review helpful!
    BUYER BEWARE, UPDATED review: Vivint is the worst company ever!!! I wrote months ago and wanted to give an update. First of all, my system has never worked right. From the first day I got the system it has beeped, alerting me that there is some issue. It started with the fire detector not connecting to the system. I would get alerts (beeping) many times a day. When I called to have this issue rectified the customer service rep told me that the battery needed to be changed so I changed it. The beeping continued daily but after a month it wasn’t just the fire alarm issue, the doorbell camera no longer worked either. So I called again and they sent a tech out. The tech messed around for a while with the panel, doorbell and the fire detector. Before he left he assured me everything was in working order. Well, 45 minutes after he left the beeping started again except this time it wasn’t beeping periodically, it was beeping constantly. The fire dept showed up because they were alerted and informed me that if they received another false call I would be charged. I called vivint again and they told me I needed to change the battery in the fire detector again, I did and it still didn’t work. The customer service rep said he could see that the alert had gone off over 400 times in an hour. (NO, that is not a typo, 400 times). I was worried about the fire dept showing up again for another false alert so vivint customer service advised me to bypass the fire dept, I did (it has been bypassed ever since). A couple of months later it again began beeping, but now it was beeping all the time, well over a hundred times a day. Nothing on my system worked except the thermostats; that means that the doorbell, camera, security code door lock on the front door and the fire detector were not communicating with the system. WHAT AM I PAYING FOR?! This system sucks, period!! I think that the system is new and so the techs don’t know their way around it, much less fix it. Customer service techs sound like robots, they always say the same thing to fix your problem, “change the batteries” or “go to your panel and we’ll walk through it”. No, I have changed the batteries and I don’t want to sit at my panel pushing buttons for over an hour everytime I call. Can I cancel my service, sure, as long as I pay the remaining time left on the FIVE, yes 5, year contract. Do not waste your time or money with this company to get your house made into a smart house because all vivint will give you is a dumb house. Their equipment, customer service, tech knowledge, price for what you get and everything else about this company SUCKS!!!!!!
    Read More
  16. User Score
    0
    March 15th, 2017 Wasilla, AK
    0 people found this review helpful!
    Vivint did not follow through on their product delivery or what the camera is able to do. I have been waiting for months for the cameras i should have received from day 1. Numerous calls were made and they were always out of stock. The camera when focused out a window just reflects back on itself. Vivint is very hard to work with and they do not have a local compnay. You are only able to deal with the office in Utah. I do NOT recommend Vivint.
    Read More
  17. User Score
    0
    March 15th, 2017
    0 people found this review helpful!
    I don’t want to waste any more breath on this company. Buyer beware. Stay away from them, so deceptive. They felt, after canceling the contract, they should still be able to collect monthly fees for six months afterwards. Do not set them up with an automatic pay, because they’ll keep collecting.
    Read More
  18. User Score
    10
    March 15th, 2017
    1 people found this review helpful!
    I’ve had other security companies in the past including ADT and Frontpoint. Once I installed Vivint in my home I could see a huge difference. The system is easier to use, the sales person and technician were very professional, and the technology is the best I’ve seen! I am really happy with Vivint. I called into customer service to move a camera and they scheduled a tech right away and didn’t charge me. The customer service is the best I have had compared to the other companies I’ve had in the past. The other bad reviews you see on here are not accurate and people don’t realize that buying over the phone without an experienced sales rep could change once the technician sees your home. I highly recommend Vivint to everyone. Way better than any other company I’ve dealt with! My friends and family also switched to Vivint and love it! There’s a reason why they made the 2017 top 50 most innovative companies list in the world. They beat all the other security/Smart Home companies. That’s proof in the pudding!
    Read More
  19. User Score
    1
    March 14th, 2017 Virginia Beach, VA
    2 people found this review helpful!
    Equipment is awful. Flat out fails, false reports (including police dispatched) and so many trouble shooting calls I feel like a qualified technician myself. Customer service is polite, every time I talk to them (about 4 times a week), but I don’t Want to talk to them that often.
    Cancellation is/was a nightmare. Even after requesting to discontinue, they require it in writing 30 days in advance (= another monthly fee), then an updated written document (luckily I acted quickly enough to not push into another monthly fee). Followed by 5 calls to “really really” terminate service? Finally got a termination on the 14th of the month, when my account was shut down. But since my regular billing occurred on the 13th, they charged me a full month anyway, even though service was terminated, and will not refund that payment. Offered to give me back the month I’d already paid for (not refund), but then I’d have to request termination (in writing) again?! BS.
    Read More
  20. User Score
    0
    March 13th, 2017
    5 people found this review helpful!
    After completing a 3.5 year contract with Vivint we had agreed to a new contract for upgraded equipment and a lower monthly monitoring fee. When the technician arrived he informed me that the new equipment could not be installed as agreed to due to system limitations. I declined the equipment and informed him that I I didn’t want to move forward with the contract extension. I later called Vivint customer service (documented proof) and informed them of the same situation and asked them to credit my bank account for what was debited for the equipment that was agreed to be installed. The credit went through but they did not process my cancellation. I recently moved to a new home and went to cancel my service and was informed that I still have 40+ months on my contract. Despite being misled about equipment upgrades, equipment not being installed and returned, informing the technician and customer service of the cancellation, Vivint refuses to invalidate the contract. When it comes to home security there is not much difference between the equipment that different providers offer and you can find much of it online and install it yourself. The protection of my home and family can only be entrusted to those with high integrity and ethics. In this area Vivint has fallen well short of expectations. They broke my trust, but will not break my credit rating. I am currently paying for a service that I will not use until the legal process can resolve this issue. Do the research and proceed cautiously when looking for a provider that deserves your business. Your family’s security deserves the very best
    Read More

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Our Score
6.8
User Score
2.7
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99+

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
749
Our Score
9.0
User Score
8.5
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,852