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#22
vivint-130x130

Vivint

Similar to: Frontpoint Security

Our Score
6.8
User Score
2.1

Visit Site

Our Score
6.8
User Score
2.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99+

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
1,176

This Review is maintained by Chase Sagum

Review Last Updated: April 18, 2017

Vivint Inc. is one of the largest home security companies in North America and currently provides services to over one million customers. Last year, Vivint was voted Best Product of 2015 by PC Magazine. The company offers great warranties and remote monitoring, but charges higher-than-average rates and requires customers to sign into a lengthy contract.

The Good

  • Nationwide availability
  • Multiple equipment options and automation features
  • Lifetime warranty
  • Remote access via mobile app

Nationwide Availability

Vivint is one of the few home security companies that is truly available in all 50 states, so customers all around the nation have access to its products and services.

Multiple Equipment Options and Automation Features

With Vivint’s base security package, customers receive a touch screen control panel, a smoke detector, a door/window sensor, a motion detector, and a key fob. The key fob can be used to arm or disarm the system without having to enter the home. Additional equipment is also available, including recessed door sensors, glass break detectors, flood/freeze sensors, carbon monoxide detectors, tilt sensors, small appliance controls, and panic pendants. For detailed equipment and package information, check out the Equipment Overview section below.

Lifetime Warranty

Vivint offers some of the most advanced equipment in the industry and is consistently pushing the boundaries of what home security can accomplish. The company offers a lifetime equipment warranty on all of its home security and home automation devices, which covers both defective parts and normal wear and tear. This warranty applies for as long as you are a paying Vivint customer.

Remote Access via Mobile App

The Vivint Sky mobile app, which is available for free download on Apple and Android devices, allows customers to arm and disarm their security system, view and record live video feeds, lock and unlock doors, control the temperature of their home, and more. The application also integrates voice control capabilities using Amazon Echo.

The Bad

  • Lengthy contract
  • Expensive rates
  • Reports of poor customer service

Lengthy Contract

Vivint’s minimum home security contract is set at 60months (5 years), which is longer than the industry average of 3 years. If a customer would like to end their contract with Vivint before the term is over, they are required to pay off the remaining contract balance in full. For more information on the company’s contracts, take a look at the Contract Details section below.

Expensive Rates

Monthly monitoring rates start at $39.99 per month and go up from there. There are several competing home security companies that do not charge any upfront fees and have lower monthly rates.

Reports of Poor Customer Service

According to reviews from customers posted here on our site, Vivint customer complaints typically center around sales and customer service. Customers have accused Vivint representatives of employing deceptive sales tactics and not being able to answer questions satisfactorily. Several customers have mentioned Vivint’s poor customer service, specifically in regards to billing practices, phone support, and technician response. Vivint currently ranks in the bottom 10% in user review scores of all home security companies we have reviewed. Over 600+ people have shared their experience here with Vivint and on average, those people have said their experience was roughly a 3/10.

The Bottom Line

If you’re looking for a home security company that offers several automation features and remote system control, Vivint is a good option to consider. However, keep in mind that the company’s contract is lengthy and its rates are higher than many of its competitors. The big thing to watch out for with Vivint are the customer reviews. With so many of them being negative, it’s worth taking the time to research other providers that have a much more positive customer sentiment. Companies like Frontpoint Security, Protect America, and SimpliSafe.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$19.99-$42.99
$0

#2

7.6
$34.99
$99

#3

5.9
$34.95-49.95
$99

#22
vivint-130x130

2.1
$39.99+
$0

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1,176 Vivint Reviews

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  1. User Score
    10
    October 18th, 2017 New Port Richey, FL
    0 people found this review helpful!
    Read some negative reviews and don’t understand. I have Vivint both in my Home and in my Business, and have NO problems at all. My Cameras work great, I love being able to turn up or down my Air Conditioning not being in either location. I think the problem with others is they don’t know how to actually use or work the system.
    Read More
  2. User Score
    0
    October 18th, 2017
    0 people found this review helpful!
    I am a Vivint customer the Vivint security system fail to capture activities. my handbag was left inside the car some thief open the car door and stole my bag, I did not know that my bag was missing after receiving telephone call from my banks to notified me about multiple transactions, on checking cards that when I realize that my handbag is missing. When I reached home from work I had review vivint camera system for that night,after 9:46 pm the camera as stop working until the next morning. one more thing my husband had left for work the next morning vivint didn’t have it recording,so that how bad vivint camera system is. However vivint camera system is not a reliable camera security that you and loveone can count on. good luck
    Read More
  3. User Score
    0
    October 18th, 2017
    0 people found this review helpful!
    Worse security ever. I live alone and the system is down more than it works so it doesn’t protect me from anything. I still get a bill and they won’t come get their products and cancel the service. If they can’t keep it running then I shouldn’t have to pay for the service they aren’t providing. I wish I had never gotten a system from them.
    Read More
  4. User Score
    0
    October 17th, 2017
    1 people found this review helpful!
    My father had Vivint, the system worked ok but it was quite expensive. Dad had signed a lengthy contract with them and unfortunately had a major stroke. We had to sell his home and he had to move to a senior facility and is not able to take care of business on his own .I called Vivint to turn the system off at his home and discontinue his contract but they will NOT let him out of the contract. They asked for a letter from the facility explaining that he can’t have an alarm system there so I got that and sent it in but they still won’t release him from his contract. They continue to charge my father who is almost 80 years old and has had a major stroke and can’t take care of things on his own. I can’t believe a company would treat a disabled person like this, it DISGUSTS me!!!
    Read More
  5. User Score
    0
    October 17th, 2017
    1 people found this review helpful!
    We cancelled our Vivint account because we were moving out of state. They still sent through 2 more automatic withdrawals even though our account was closed. They tried to tell us we had a signed 4 year contract when in fact it was for only 2 years. After fighting with them for 3 months we’re going to have to eat those 2 payments. They won’t budge! Worst company we’ve ever dealt with!
    Read More
  6. User Score
    0
    October 16th, 2017 Memphis, TN
    1 people found this review helpful!
    This has to be the WORST security system out there. I pay $70.00 a month and the system hasn’t worked for 16 months!! I have called to complain and sit on hold for almost 30 minutes and I still don’t have my system up and running. The earliest time they can get a technician out is a week! I got disconnected from Krista after an hour long conversation and she didn’t even call me back. I don’t have the patience nor the time to sit back on hold again for a live person to answer the phone. This has been the WORST purchase we have ever done!! If you are thinking about using VIVINT….DO NOT!!
    Read More
  7. User Score
    0
    October 16th, 2017
    1 people found this review helpful!
    Sales people from Vivint are cheats. They promise so many things orally and nothing is the truth. I would say that Vivint is a cheat company and only knows to get people into contract by cheating people. They should ban VIVINT immediately.
    Read More
  8. User Score
    10
    October 16th, 2017
    1 people found this review helpful!
    Vivint is absolutely amazing. The system blows other security out of the water. I have had ADT and it was nothing in comparison to this. I can literally control the whole house from my phone.
    Read More
  9. User Score
    0
    October 16th, 2017 San Antonio, TX
    4 people found this review helpful!
    We are constantly disappointed by our home services from vivint. The cameras never work and now we are in a long term contract from the company. This is stealing money from my family and Vivint is unsimpthetic and offers no help. Never get your home protection from Vivint !
    Read More
  10. User Score
    0
    October 16th, 2017
    2 people found this review helpful!
    This company has been my worst experience. First of all my cámaras keep going offline. They sales persons have been a very bad experience I really don’t recommend… I wish I wouldn’t have known about this company at all!!!!!
    Read More
  11. User Score
    0
    October 14th, 2017 Malibu, CA
    1 people found this review helpful!
    We haven’t been customers for over a year and keep getting charged! Absolute horrible business practices. You can NEVER leave them!!!
    Read More
  12. User Score
    1
    October 14th, 2017
    2 people found this review helpful!
    Install 10.2017 in PA. Started at 330 pm and the installer wanted to get it done. Left at 100am instead of coming back. Key locks installed wrong. Left saying the system was updating. In morning we took apart and the key pad was wired wrong. If you are getting more than basic services think twice before getting vivint. C/s is horrible gives u runaround. They just don’t train the technicians.
    Read More
  13. User Score
    1
    October 10th, 2017 Boulder, CO
    3 people found this review helpful!
    We had two systems installed one at our office and the other at our residence. Neither system works most of the time – numerous calls to their office has not solved the problems including repeated visits by their technicians. Would never recommend this company to anyone. We cancelled the installation of a third system before installation as this problem started immediately the first two were installed. Have been advised by our attorneys to take legal action to cancel the contract.
    Read More
  14. User Score
    0
    October 10th, 2017
    3 people found this review helpful!
    Horrible Customer Service and sensors are constantly malfunctioning
    Read More
  15. User Score
    0
    October 9th, 2017 Mooresville, NC
    5 people found this review helpful!
    Terrible all around…don’t get tricked into their 4-year agreement. A summary of issues that are continuously not resolved.

    Panel is broken (Technician no shows appointments and management never follows up)
    Security cameras, doorbell cameras, thermostat and other bonus selling features don’t work
    Customer service is terrible with no resolutions
    Expected to pay for un-working service
    No care or concern for their customer satisfaction

    Read More
  16. User Score
    0
    October 9th, 2017 Boston, MA
    5 people found this review helpful!
    Stay far away. Cannot get out of contract under any circumstances. Service is very poor.
    Read More
  17. User Score
    0
    October 7th, 2017
    2 people found this review helpful!
    If you live in Canada, do not install this system in your house and sign no contract with these people. In the summer of 2012. I got talked into this system by my son who had them installed this system in my home. My son is long gone . Vivint is withdrawing over $52 each month from my checking account. Even though the system has not worked since 2013. I called and complained. I was told that if I sign another contract for five more years. They would send someone to repair the system. This I refused. But still paying each month. On Wednesday October 4 th I spoke to a representative from vivint . I was assured that they will be sending someone out to fix the system this Saturday October 7. I have been waiting but no one came . Yet vivint is taking my money. I live in coal dale alberta
    Read More
  18. User Score
    0
    October 7th, 2017
    9 people found this review helpful!
    DO NOT USE VIVINT!!! Vivint is extorting me for a service I do not use. I changed companies, had a new panel installed, and called to cancel the service. After getting billed again I called. They claim I entered into a new contract with them until 2020, which is ridiculous since I have service from another company and do not plan to live in this house that long. If I do not pay, they threatened, I will have to pay the entire amount due plus all legal fees which will be extensive. With this threat I’m forced to continue paying them for a service I do not use. PLEASE, PLEASE, DO NOT USE THIS SERVICE.
    Read More
  19. User Score
    0
    October 7th, 2017
    2 people found this review helpful!
    Having been a customer for years I can tell you the service technicians are absolutely great to work with. The equipment and security features seem to work as expected and that’s where the good news STOPS. If you have to deal with any issues or move loacations you are in for a NIGHTMARE!!!! I have legitimately spent 200 hours trying to get Vivant to change my previous address to my new address. You will spend 30 minutes speaking to one department after being on hold for over an hour and have them switch you to a different department and hold again for a seemingly simple change of address. They have ZERO concern that you may not want to stay on hold for hour upon hour for something that should take just a few minutes to fix. It took me six months and many service techs to just get VIVANT to change bill an address correctly.Now after all the frustration of that particular switch they have messed up a different billing on a business I own and it takes an act of Congress and hours waiting on the phone to again correct a VIVANT mistake. I like the system , the Techs are great but the Administration and service out of UTAH is the worst I have ever encountered.
    Read More
  20. User Score
    0
    October 6th, 2017 Cliffside Park, NJ
    1 people found this review helpful!
    I opted for vivint after extensive review of all existing systems. I wanted a cellular system, with automation, indoor cameras, and remote garage control. I was a but alarmed by bad reviews on https://besthomesecuritycompanys.com but I thought this was the best system available. After spending a day installing the system I realized it is not working as advertized. The system fails to lock doors remotely, it fails to close the garage door when every other remote is able to close it, and worst than all the indoor cameras do not capture any clips.

    I recommend the NEST system of indoor cameras and a different company for home security, e.g. Protect america or Frontpoint.

    Read More

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Our Score
6.8
User Score
2.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99+

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
1,176
Our Score
9.0
User Score
8.2
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,046