Vivint

Vivint

5.9

Our Score

1.4

User Score

Vivint Smart Home offers home security, security cameras, and home automation devices for residential homes. Right now, the company has no activation fee. However, if you opt to finance your equipment, you're locked into a 5-year contract with high monthly fees.

Because Vivint has received an abundance of negative customer reviews, we recommend you compare Vivint to the best home security companies in the industry.

Pros

Vivint Smart Home Automation Features

One of the ways Vivint is trying to separate from the competition is by positioning themselves as more of a 'home automation' solution. Customers can use either Vivint's SkyControl Panel or Google Home as a hub to control and communicate with all their smart home devices. The great thing about the SkyControl Panel is that it uses two-way audio to communicate with Vivint's monitoring team, so customers have instant access to support.

To control smart devices remotely, homeowners can use the Vivint Smart Home app. Vivint's app is highly rated in the Apple app store (4.6/5) and Google Play (4.5/5). With the app, you can control and see the following:

  • Arm and disarm home security
  • Lock and unlock your front door
  • Check the status of your window and door locks
  • Open garage door
  • View live feed on doorbell camera
  • Use two-way audio with doorbell camera
  • View live feed on indoor and outdoor camera
  • Turn lights on, off, and dim
  • Adjust smart thermostat
  • View smoke detectors

Vivint's home automation system is compatible with common smart home hubs, such as Amazon Echo, Google Home, and Amazon Alexa. For environment controls, Vivint sells both the Element Thermostat and Nest Thermostat. For lighting, Vivint integrates with Philips Hue - LED bulbs that you can control the brightness levels of with your voice or mobile app.

Month-to-Month Contract Option

If you purchase all of your equipment upfront from Vivint, you can be on a month-to-month monitoring contract with them, meaning you can cancel at any time. Without purchasing equipment upfront, Vivint locks customers into a 5-year contract. This month-to-month contract is a great option for those who want to own their equipment immediately, which will cost anywhere from $500 to $1800, depending on what equipment you want to purchase.

Cons

Costly Equipment + High Monthly Monitoring

Vivint's 24/7 monitoring packages start at $39.99 per month and go up to $49.99/month for video monitoring. This is a bit higher than other leading industry providers, considering equipment needs to be purchased separately. Specifically, their lowest plan is priced considerably higher than other industry-leading providers and their respective lower plans.

The table below compares home security systems from Vivint, Protect America, and Frontpoint. The two big differences you'll notice between Vivint and Protect America is 1) upfront costs and 2) customer satisfaction. Protect America doesn't have any upfront fees, Frontpoint has low upfront fees, and Vivint has high upfront fees. Next, Protect America customers rate them an average of 8 out of 10, while Vivint customers rate the company an average of 1 out of 10. Another point worth mentioning is Vivint's 5-year contract vs a 3-year contract from the compared companies.

Undisclosed Pricing

Another point worth mentioning is that Vivint doesn't display their package or individual equipment pricing on their website. Instead, the company relies on door-to-door salesmen to advertise technology and pricing. In order to sign up with Vivint or get an estimate, you'll either need to talk to a salesman in person or speak to customer service reps. In our section below on negative Vivint security reviews, note that the door-to-door salesmen sometimes have high-pressure sales tactics, don't fully explain the contract, and make some homeowners feel like they have to make an instant decision.

5-Year Contract

Vivint provides equipment free of charge, with one major caveat. You're basically signing a 5-year (60-month) home security contract. And these contracts aren't too forgiving for those who want to cancel their home security or are moving. A customer is expected to pay the remaining balance of their contract in the event that they try to cancel early.

Vivint has professional installation service- there is no option for DIY installation - which some people prefer. The company charges $50-$200 for this professional installer.

Negative Vivint Reviews

There are many negative Vivint reviews from customers on our site and the majority of them touch on poor customer service and the long contract that ranges from difficult to impossible to get out of. Common themes among these customer service reviews include:

  • Deceptive sales tactics
  • Poor service
  • Poor billing practices
  • Slow technician response time

You may be wondering why there are so many negative reviews of the Vivint alarm on BestHomeSecurityCompanys.com, when other review sites rate them high and have positive reviews. Unlike other review sites, we do not allow companies to pay to remove reviews, nor do we filter out reviews just to boost or lower a company's overall score. We have received over 1,500 negative reviews here on this website regarding Vivint from real customers.

Compare Reviews to Protect America

Our Recommendation

Vivint is a well-known home security company that does not charge for its devices upfront. The smartphone mobile app allows you to control your home security systems and smart home devices from wherever you are. However, with a 5-year contract and high monthly monitoring rates, Vivint's home security systems may be too expensive. Most importantly, we recommend choosing a company with better customer reviews. There are also more affordable home security companies that don't tie you down with long contracts and have a deeper history of high-level customer service. 


Vivint Home Security and Smart Home Packages

Vivint has various home security solutions (24/7 professional monitoring) with a variety of equipment available. If you use their monitoring services, you will be personally alerted via the Vivint Smart Home app, and if your alarm goes off, their customer service reps will call you and assess your situation before dispatching emergency personnel.

How Much Does Vivint Cost?

Vivint offers three home monitoring packages: one for home security, one for home security and locks, and one for video monitoring. The prices listed below are for monitoring only. You can purchase your equipment upright at cost, or you can finance your equipment for an additional $5 to $30 per month, depending on how much equipment you want.

Smart Protect: $29.99/month

  • SkyControl Panel (smart hub)
  • Vivint Smart Home mobile app
  • Alarm - burglary detection
  • Door / window sensor
  • Motion sensor
  • Glass break sensor
  • Smoke / fire sensor
  • Carbon monoxide sensor
  • Flood / water sensor

Smart Protect + Control: $39.99/month

  • Monitors equipment in the Smart Protect package
  • Smart door lock
  • Smart garage door control

Smart Complete: $44.99-49.99/month

  • Monitors equipment in the Smart Protect + Control package
  • Vivint Doorbell Camera: HD camera, 180-degree view, night vision, two-way audio, live streaming, custom push notifications, and visitor detection.
  • Vivint Outdoor Camera Pro: 1080p video and HD zoom, 140-degree view, night vision, two-way communication, detects threats, and sends notifications to your phone.
  • Vivint Ping indoor camera: HD wide-angle lens, two-way communication, infrared night vision, one-touch calling, and custom mobile notifications.

If you purchase a video monitoring subscription from Vivint, you can have 30 days of cloud storage for up to four cameras (doorbell camera, outdoor and indoor camera. Add another camera for additional costs. The 30-days includes 24/7 camera footage stored to the Vivint Smart Drive (1TB).

Car Guard

  • Car maintenance reminders
  • Location tracking
  • Tamper alert
  • Sync with your home automation or home security system

How Do I Cancel Vivint?

To cancel your monitoring contract with Vivint, you will need to send in a written request that includes your name, address, and account number. If you are in a 5-year contract with Vivint, you will have to pay the entire balance of your contract when you cancel. Make sure to cancel within the window the company gives you. Customers who have tried to cancel even a couple of hours outside of their cancellation window have been denied.

How Long is Vivint's Contract?

When you do not purchase equipment upfront, you will need to sign a 5-year contract with them. If you want to purchase all of your equipment upfront, you can be on a month-to-month contract. Don't want to pay for equipment upfront or be locked into a 5-year contract? Check out Protect America.

Does Vivint Offer Solar?

Yes, Vivint Solar operates separately from Vivint Smart Home. Customers may be able to integrate their solar panels with their Vivint Smart Home and manage all from one hub.

Ratings Breakdown
Monthly Monitoring Fee $39.99-$49.99
Install & Equipment Fee $500-$1800
Contract Length 60 Months
Cancellation Policy Undisclosed
System Relocation Fee $99
Number of Reviews 2,480
Review Last Updated: April 09, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

2,480 Vivint Reviews

1. Select Your Rating:

0=worst

10=best

2. Share Your Experience:

3. Review Validation:

0

Score

Barry Leslie San Jose, CA

Mar 30, 2020

Absolutely horrible customer service and absolutely unreliable technician installation / and recall to fix problems resulting from the initial installation. The installation was incomplete, and within days the system components started to signal failure or issues. Two missed appointments by the installer plus 2 additional missed appointments made through the Vivint Customer Service Department. Promises to call back after my installation was labeled "prioirity" did not occur. Installed equipment failed to work as described by the installer. Vivint was very responsive when it came to the credit card charges - they get a "10" for ensuring they got paid!

0

Score

Sally San Jose, CA

Mar 29, 2020

I agree 100% with you!! Vivint service sucks! They are so wonderful before signing up.. but inece technician leaves ohhh you are in for a horrible experience!!! I disputed account with my credit card company and I am hoping I will get a refund. I paid equipment in full $1500 but it is the cheapest equipment and doesn't work. I reached out to them to get them to come fix equipment and they said all I needed was an update etc... long story short 2 m they didn't fix any of the issues so I contacted my credit card company and disputed charge, now I am trying to return equipment but Vivint says it's mine to keep and refuse to give return address. I have called several times differenti depts. Until finally a representative told me We will email you a return label, check your spam and inbox and I did and nothing was ever emailed. I called again and they said there were no notes of anything or anyone to send a label via email, they are liars!!! So if anyone has the return equipment address please share, I want nothing to do with these Liars, thiefs.

0

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Nicole San Jose, CA

Mar 28, 2020

Absolutely the worst experience I have ever had with any home alarm system company. the sales person was over promise and under delivery, I have been billed 3 times more than I was suppose to pay and when I went to billing history there were no detail indicate why the bill has been that high. had a very bad installation, when I call in for assistance seems like they don’t know how to fix it over The phone but if they send a technician I will have to pay $129. I am so mad with this unethical company and even more mad with myself cause I still have 4 years left on a contract, I will definitely cancel it after this COVID-19 situation and I don’t recommend anyone to get any service from this company.

0

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Widline Sainvil San Jose, CA

Mar 28, 2020

Their equipments are not good. There are using cheap stuff

0

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Dee Brooks San Jose, CA

Mar 27, 2020

I wish there was something worse than 1 star to give Vivint Security. I was going out of town and looking to get a security system, when someone from Vivint knocked on my door around 8:30 at night. They give you a lot of information, but not the details that may cause you not to choose them, or at least take some time to think about their 'tonight only offer'. I've had problems from the very beginning with the cameras going offline, the security screen freezing and the front camera recording randomly. I called in today to see if I can suspend by service for 3 months and found out my contract is for 5 years, which was not disclosed. It turns out they make your contact the same length of the bank loan for the equipment. They will defer my service for three months, but will add those three months to the end of my 5 years. It was $1800 if I wanted to cancel altogether. Then they kept me on hold for a period of time like they're trying to work something out, only to tell me there's nothing they can do. I gave them a choice - either suspend my service for 3 months or defer it with the understanding I will find every opportunity available to write a review on how they do business on top of how bad their equipment/service is. So here I am sharing my experience. Since it's getting close to the time of year when Vivint will begin sending people out, hopefully people will read these reviews before they sign on the dotted line for anything with Vivint Security. Also, if you already know you have issues with your wi-fi signal, then it's definitely not worth the money to invest in a Vivint system.

2

Score

Kathryn Petrey San Jose, CA

Mar 27, 2020

The install was completely unprofessional and the sales tactic was very shady and the guy even joked and laughed at how they trick people. Install took a very long time 4 guys walking in and out of my house. One broke my ceiling drywall. Left wires everywhere. The wiring in the attic is absolutely messy and dangerous. Caught one of them in a room that had a closed door videotaping my pet.

0

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Conway San Jose, CA

Mar 27, 2020

Worst money i ever spent, nothing works properly. Costly JUNK

0

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Moe brown San Jose, CA

Mar 26, 2020

This has to be the worst company out here. Before signing up they make you do a video basically promoting them. I started having problems about a month after they left. It's been malfunctioning every since (a year and a half). You can forget about any technical support coming to help.

0

Score

Veronica Buentello San Jose, CA

Mar 25, 2020

I did not have knowledge of their 5 year contract. They have yet to send me a requested copy of the contract. I became a customer in 2014 and when I called asking to change my plan they claim I agreed to a 5 year extension of my contract. However, I deny such agreement and asked that they send me poof such as a document or recorded copy. The service rep put me on hold to do so then came back saying the file was too large to send and that their policies have changed and can no longer send that information. How convenient. My system has not been working for over a year. They came once and never finished the job. When I called again, no one ever came. The person helping me today seemed to be asleep or just waking up at 1:00 pm. No customer service skills what-so-ever!

0

Score

Lafonda San Jose, CA

Mar 25, 2020

Felt like we were scammed, Horrible equipment, terrible customer service, and they took money out of my account and said they where going to put it back in because they were crediting us 2 months and instead they took the money out anyway and then said they are charging us twice a month for 1. for service and the other for equipment, one amount is coming out of my account and 2. the other is coming out of my husbands account, I'm calling the bank they won't get anther out of mine.

0

Score

J. Fleming San Jose, CA

Mar 25, 2020

The equipment that was installed has not worked since they left. We also discovered that the hidden 5 year contract will not allow us to end their service at anytime as promised by the salesman. We called for them to repair the inoperable camera and they put someone on the line to ask us to get a ladder and they would walk us through the repair. HORRIBLE SERVICE!!

0

Score

Franklin Tyler Dallas, TX

Mar 25, 2020

UNRELIABLE!!! I have had my Vivint system for 45 months. I am counting down the remaining 15 months of a 60 MONTH contract!!! Shame on me.... I have contacted Customer Service once every 2-3 months with inoperable system -- Doorbell, Motion Sensor (installed upside down), thermostat, and inquiring about new outdoor cameras installation. For 3 outdoor cameras the cost would have been $1,000.00 DOLLARS!!! I got a 6 cameral wireless system at Costco for $300.00 !!!!!! I would not even recommend Vivint to my ex-wife!!!, much less to a friend or family member.... They never determine root cause, and I do mean NEVER!!! VERY Expensive -- $80.00/month AND unreliable...... Caveat Emptor -- Buyer Beware I can not say one thice positive about this organization....

10

Score

Timothy Cook San Jose, CA

Mar 24, 2020

After reading the comments on this page I went to Armorax's site to see what they offered; they've partnered with another security company and their starter package I believe starts at $0 down. The panel and sensors are Qolsys, so that's good. Monitoring is priced well too, so all in all a great deal.

0

Score

Vanessa San Jose, CA

Mar 20, 2020

I live in a rural area with limited bandwidth and asked during Vivint installation if the cameras (3) were going to cause any disruptions on wifi. I was told no. My spouse is currently deployed and I travel for work, so we were not home to test the system. When I did arrive home just over their 30 day downgrade policy, I noticed I was unable to get on my wifi. I called my internet provider and took their first available appointment. They came out tested the system and said the cameras were the issue. I called Vivint to request the downgrade. I wanted to remove the cameras but keep the doorbell and security. They were unwilling to work with me and let me know my options were to hardwire my laptops to my router (so run cords across my house) or pay 3,000.00 to cancel my cameras. This is the literal worst company I have ever dealt with. Do not get trapped my them. They don't care about hardships, weather or not you are able to work with your equipment or the military. I am beyond disheartened. I just wanted a little safety with my husband overseas.

0

Score

GEORGE C BARNES San Jose, CA

Mar 20, 2020

I am active duty military. I tried to cancel my service in Aug 2018 due to military orders. They kept billing me until February 2020. I did not use there service at all. DO NOT USE THIS SERVICE IF YOU ARE MILITARY. They will not let you out of contract for PCSing and will not refund you.

0

Score

Antonio Moore San Jose, CA

Mar 19, 2020

They did not mention anything about the contract. The young salesperson acted like I was helping her out and that I can cancel the contract at any time and I would receive the equipment for free.

0

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Marsha G Malish San Jose, CA

Mar 17, 2020

Loyal Customer over 8 years with this company. Due to the Corona virus I lost my FT and PT JOBS. I have 2 months left on my current contract with this company- I pleaded with them to allow me to cancel my contract without any additional fees. Everyone I talked to wanted to reduce my monthly bill- by extending my contact 12mo. WTH people- I HAVE NO JOB. Vivint is so money hungry over 2 more months of service $123.16!!! I will fulfill my agreement - cancel my contract in May and do everything possible to get the word out about this selfish , greedy company. When I do get back on my feet I will be finding a different alarm service company. Total BS!!

0

Score

Valerie Larson San Jose, CA

Mar 16, 2020

This is unethical company that once you cancel, continues to charge you. You have to fight with them for 7 or so months and call on a weekly basis to have them lie to you about the money they owe you. We had to get our credit card carrier involved to get them to stop charging us 7 months after we cancelled. They said, they saw that we had cancelled but could do nothing about them continuing to charge. This company is an unethical nightmare - avoid them!!!!

8

Score

Dino San Jose, CA

Mar 15, 2020

I have been using VIVINT for almost 10yrs, no problem with them with the security system, the only problem is if they own you money for you, they discounted $194 without my permission for a door lock, so, I tried over ONE MONTH to get this money back but I didn't get it, they always say something, always finding an excuse, tomorrow we will send a check, but it takes days and nothing happens, I gave up, they do everything to give you credit, and keep your money, so I have this stupid credit because I know I will never see that money again. So the company is wonderful with the system alarm, but horrible when they have to pay you something, don't wait to get your money back if they take from your account for any reason, this is the second time is happening. I am very disappointed, but it is what it is.

0

Score

Jay Miami, FL

Mar 14, 2020

1. Worked well for about 2 months, then had to troubleshoot or service visit almost every week. 2. Service person came to my home to replace a camera, went toward, the location of the camera in the backyard on the roof, while I stayed inside, but he did not have a ladder. When I saw him standing on the balcony through the blinds, I wanted to see what he would say. Because a ladder was needed to reach the camera, he did not have one and his truck was in the front. But he came back inside telling me nothing was wrong with the camera. I did not argue, but, I reported the incident. 3. The same service person, on a different home visit had a metal object he bought from Home Depot or Lowes to stop the alarm from ringing, I forgot why. 4. The next time I requested a service technician to my home, I told the customer service representative not to send him. I was thankful when a different technician arrived, but then there was a knock on my door and it was the guy I told the customer service representative not to send. It was a day that it did not rain, but he was wet as if he came from a storm. But thanks Vivint for material for a Horror book, I was going for safety, but what can I say. 4. I could go on, but won't. But Every month after the 3rd month, I needed to troubleshoot every week.

0

Score

Garry Smith San Jose, CA

Mar 12, 2020

installed my system 2 years ago . The camera cuts in and out since day one . They have tried several times to fix it . Its still broken. they have rebooted the panel multiple times. Put in a repeater for the camera. The panel has error codes and beeps all day. I told them of you cant fix it to remove it.Here is the best part . They want 600 to cancel my service for a system that half way works. since i "own the equipment" WTH am i supposed to do with a broken system. We will send a tec to fix it. Yes he will call on the way . Reality... he does not call and shows up in a car. No company Logo just a plain car. oh sorry you missed your appointment . Oh dont worry they will call you daily about thier payment for a broken system .

0

Score

Corinne Rimstad San Jose, CA

Mar 11, 2020

Customer Service is the worst!! They do not assist in any training on how the system works, or offer any suggestions to assist in less alarm warnings due to technical issues. I wouldn't recommend them to any one.

0

Score

Zach F San Jose, CA

Mar 11, 2020

Vivint is just garbage. I've had a system for 4 years now and pay $90 per month. The system I have worked for 6 months and after that it has been TERRIBLE. Calling tech support or customer service requires at least an hour of your time and does not always solve the problems. Currently my Thermostat and garage door opener have not worked in over a year and I cannot arm my system due to the glass break sensors always tripping the alarm. I have had customer service replace these sensors but they do not work. Overall my warning to anyone considering their service to look elsewhere at better quality systems that are a fraction of the cost. I have one year left on my contract and cannot wait to cancel. After contacting them today I learned it would cost me $1,200 to cancel my contract even though my system does not work. That is poor service. DON'T get locked into 60 months of THEFT by Vivint. Thank you I hope this helps

0

Score

James Johnson San Jose, CA

Mar 11, 2020

Sales people lied to me. Got me stuck in a 5 yr contract. If I had the ability to cancel without having to pay the remaining contract, maybe i would give them a star or two but there was no pros with this company only cons... They are con artists.. Dont trust them. My 5 years just ended.. Longest 5 years of any contract I have ever had.

2

Score

Shaun Adams San Jose, CA

Mar 10, 2020

* It was initially difficult to get the installer to show up. * Response to an alarm is fast. * My system has not been fully functional for months and they can't make it work. * The ability to view and communicate with someone at my door with my smartphone was a main reason for using Vivant, but this feature doesn't work and they can't make it work. Burn!!!!

2

Score

Lisa R Fowler San Jose, CA

Mar 10, 2020

The doorbell all ways seems to not pick things up. Then have to message them to get it fixed and it's all the time I shouldn't have to spend over a hour to do the panel thing to try to get it to work. On top off that the lady refused to give me a phone number to speak to a manager and said they dont have a phone number. Vivint really needs better customer service and better ways of getting things fixed in a timely manner. Higley disappointed.

0

Score

Bison Wolf San Jose, CA

Mar 10, 2020

A Vivint salesman showed up at my door on a Friday afternoon. I had been thinking about a security system, so I was willing to hear his pitch. I have been in sales all my life and his pitch was the typical garb. He said he had to make sure I qualified…FIRST FLAG. Everyone qualifies. I had to sign up for a five year monitoring service at $60.00 per month for the equipment I would choose…SECOND FLAG. I had an option to purchase the equipment over five years by taking out a personal loan through Citizens Bank in Utah, where the Vivint HQ is located (more on this later)…THIRD FLAG. I indicated that I wanted to research the company before making the purchase. The salesman applied all the great reasons to sign up and told me I had the standard 3 DAYS to change my mind if I did not like the service and equipment…FORTH FLAG. I said that is ridiculous and he changed it to 30 days to cancel the contract. He said he had a tech that could install the equipment that evening…FIFTH FLAG. I agreed to the installation and the tech arrived around 7PM or so and did not leave until after midnight. Every salesman knows if they do not get the contract before they leave, the chances are less than 50% they will later. I broke my first purchasing rule…do your research first! Once I started researching, I found a very large number of less than positive reviews. Every company gets bad reviews, but each negative review seemed to reflect the same issues…equipment failures, salesman not being honest, customer service horrors, etc. Even the better reviews seemed to have negative issues as well…STRIKE ONE. I then researched the equipment. I found some of the exact items such as the door lock, Kwikset Smart Lock 888, and other items that were as good or better that what Vivint was selling. I chose the higher priced items I found for my comparison and discovered that over the five years of sending payments to Citizens Bank, it would cost me almost double the price…STRIKE TWO. The main issue that was very negative to me was that I was taking out a personal loan from Citizens Bank for the equipment. So in two years, my equipment fails and Vivint does not feel obligated to replace it, I am still responsible for the payments. I contacted Citizens Bank and they were not very knowable as to the situation. They did indicate that there is no interest on the loan and not even fees that they charge Vivint. I never heard of a back that would process hundreds of loans with no interest and no fees…STRIKE THREE. Once my salesman called me about these issues, he only went over his sales pitch and really did not address any of my concerns. He then said he would later contact me to talk about my trepidation. One week later, no call or even an email. Needless to say, I canceled my contract and had the equipment removed. The tech did a nice job of removing the equipment and seemed to understand my issues of cost and reviews. To sum it up…double the equipment cost, personal loan that has to be paid regardless if equipment works or not and the monthly monitoring service is very high. I liked all the equipment Vivint installed, but there were too many negative issues for me to consider keeping the service. Just do your research before you purchase from this or any other company that shows up at your door

0

Score

Stephanie San Jose, CA

Mar 9, 2020

I had a smart thermostat installed which kept constantly going offline. The troubleshooting provided by customer service only temporarily worked. Finally a Vivint technician came out and determined somehow that there was not adequate voltage being received from my unit to the thermostat. I had my HVAC licensed professional to double check this and he determined that it WAS in fact Vivint's thermostat and not the voltage like Vivint's technician told me. He replaced the smart thermostat with the old one and I didn't have any of the issues that I previously had with the smart thermostat. I contacted Vivint back to attempt to receive a new thermostat and was told that I would be responsible for paying for a new one up front and the only thing they could do is provide me with 2 free months of what I owe on the balance of the smart thermostat but after that I would still be responsible for paying for the device. Why would I continue to pay for something that I am not using and still be responsible when the malfunction is with your device? I was then told by Vivint that they could not provide me with the balance that I had left on the thermostat (so I could pay it off and be done with it) and that I needed to contact Citizen's Loan. I contacted them only to be given the run around and receive no help at all. STAY AWAY FROM VIVINT!

0

Score

Rebeca San Jose, CA

Mar 8, 2020

We choose Vivint when the sales rep seemed knowledgeable and helpful. Unfortunately, this was not the case. Placing an order on Feb 25, and almost 2 weeks later Vivint is still telling us they can not offer an installation date. This is due to our area being listed as a relocation area, so for us to receive installation services we will have to wait for another person to choose service with Vivint. It is unreasonable to tell a customer they may possibly have to wait months for installation because they will not provide service to that single customer. We unfortunately, suffered a theft from our home during the time we were waiting for installation. Now we are having to work with the police department to try and recover stolen items and credit card companies because extravagant fraudulent charges where made on the credit cards. We are being told we will most likely our items are not recoverable. I can not express my level of disappointment that had I originally chosen an alternative company our security system we would have had a security system installed. It could have protected us from this horrible situation or aided the police in the identification of the criminal and with the recovery of our items. I will not recommend Vivint to anyone in my area and I will also share the lack of concern Vivint showed after being informed of the situation.

0

Score

Jamie San Jose, CA

Mar 7, 2020

Real person here. Had vivint installed 5 years ago. It stopped working a few months in. Had several service techs out to "fix" problems over the years that never were resolved. Paid $80 a month for 5 years of shitty service. Customer service is a joke. Cancellation is an absolute nightmare. DO NOT DO IT! Left with useless equipment.

0

Score

John Cano San Jose, CA

Mar 6, 2020

Contracts, system fails and no incentives to join or stay as existing customer.

0

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Anna San Jose, CA

Mar 6, 2020

The worst security system that I ever had. Cameras should be working and recording by motion.does not .and they adjust saying we don't know what happened. It records only sometimes.we just spent $265 extra for some recorder that should now record 24 hours. It cost $100 per month. 3 years contract so when their system doesn't work you can get out.my temperature control from my phone doesn't work.i really hate to call them too to speak with them . Always excuse why their system is not working. Go to ADT much cheaper and better company

0

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Lindsey San Jose, CA

Mar 5, 2020

My boyfriend has Vivint in his first house and it is AWFUL to say the least! It started out as being glitchy and having the alarm go off in the middle of the night for no reason, super slow feedback on cameras, etc. Today, however, was the last straw. His dad came over to let the dog out, didn’t know the alarm was on, so it went off naturally - good. Although not good because a person came on the intercom from Vivint ASKING IF HE WAS A BURGLAR. Excuse me what!? Of course he wasn’t so he sad no and the alarm was disabled, but what is it was a real burglar?! Not one burglar is gonna say “yeah sorry I am.” Ridiculous. Trying to cancel now with 5 months left on some so called “contract” and you get hit with over a $250 fine. They don’t recognize this error as a breach of contract, but what if that “burglar” was real? DO NOT GET THIS SYSTEM.

0

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Ronelle Krieger San Jose, CA

Mar 5, 2020

Cancelled and paid off my contract with Vivint in August 2018. Never heard from them until January 2020, upon which they start charging me again. I have provided them with all the proof of my cancellation notice from August 2028, but 3 months later, it is still pending cancellation? It’s obvious that I’m going to have to get my lawyer involved.

10

Score

Tyler Jordan San Jose, CA

Mar 5, 2020

I got Vivint last year it is by far the best system I've found. The thermostat is great, I love the car guard too. I got backed into in the parking lot. I got the notification and I came out while the A hole was getting back into his car, got his info and his insurance covered the bumper. I got sent this website from my friend and I really don't think the review is very accurate. My bill is 58 a month and I'm super happy with the customer service. There is no annoying automated system when you call in and an English speaking rep picks up when the dialing ends. I think the reviews are from the same company or person. Most say San Jose... Check real reviews from the App Store or the Google Play store. I bet a ton of companies post these fake reviews because they aren't as good as Vivint.

0

Score

Crystal San Jose, CA

Mar 4, 2020

Horrible experience when trying to cancel this due to a move. Called and cancelled only to still receive emails reminding me to pay. 3 months later I was told I had to give written notice (which I did) and now I am still trying to cancel...5 MONTHS LATER. The worst. Nice system but honestly horrible experience trying to cancel.

0

Score

Jenna Hill

Mar 4, 2020

EDIT: This is an addition to the review by Jenna Hill (me) on February 3rd below. Exactly one month after they installed their equipment, Vivint attempted to steal from me again on March 3rd when a charge for $148.21 appears on my online bank statement. This is regardless of the fact that I was assured I would never be charged again and the equipment was removed from my home. This kind of activity from a home security company - let alone any company - should be considered criminal. I'm canceling my debit card so they can't try to steal from me again.

0

Score

Toya H.

Mar 2, 2020

I wish I had stuck with ADT. They have a 5 year contract which ends of being a 5 year headache. If you have anything wrong with your system they will try to charge you $50 everytime they send someone to fix it (Which happens often). Transferring service is not an easy task. Just told that that the new homeowner can have it but if for any reason the new homeowner decides they dont want sometime in the future, they will charge us for it. Go with another company. They are the worst.

0

Score

Barbara Watkins

Mar 2, 2020

Vivint has provided my business with INFERIOR service!! Their trouble shooting NEVER worked and for the amount of money that they charged me for service and equipment, a technician should have been sent to my business site to resolve technical issues. VERY POOR CUSTOMER SERVICE TOO!!!!

1

Score

Latoya Thomas

Mar 2, 2020

I have had this happen several times when my doorbell does not catch when someone pulls into the driveway..And then other times it does..But if a neighbor walks past the front door or even a squirrel runs past it will trigger.. The point of having a security system is to identify a risk or threat on your property and this does NOT do that...No matter what I chabge the settings to..It picks up when it wants