Best Home Security Companys

121 Companies 14,042 Real Customer Reviews

#21
Vivint(HomeSecurity)

Vivint Reviews

Reviews of Vivint from real customers
(1,916 verified)

Our Score
6.8
User Score
1.8

See Top Rated

Our Score
6.8
User Score
1.8
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99+

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
1,916

Overall Score

Based on ranking criteria
6.8 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 15, 2019

  • Nationwide availability: Vivint is available in all 50 states so customers all around the nation have access to its products and services.
  • Multiple equipment options and automation features: With Vivint’s base security package, customers receive a touchscreen control panel, a smoke detector, a door/window sensor, a motion detector, and a key fob. The key fob can be used to arm or disarm the system without having to enter the home. Additional equipment is also available, including recessed door sensors, glass break detectors, flood/freeze sensors, carbon monoxide detectors, tilt sensors, small appliance controls, doorbell cameras, smart thermostats, panic pendants, and more.
  • Lifetime warranty: Vivint offers a lifetime equipment warranty on all of its home security and home automation devices, which covers both defective parts and normal wear and tear. This warranty applies for as long as you are a paying Vivint customer.
  • Remote access via mobile app: Access the entire control panel with the Vivint Sky mobile app. It allows customers to arm and disarm their security system, view and record live video feeds from the doorbell camera, lock and unlock doors, control the temperature of their home, and more. Customers also receive instant alerts if door or garage door sensors are triggered.  The application even integrates voice control capabilities using Amazon Echo.
  • 60 month contract: Customers are required to agree to a 5 year contract, which is longer than the industry average. If a customer would like to end their contract with Vivint before the term is over, they are required to pay off the remaining contract balance in full.
  • Expensive rates: Monthly monitoring rates start at $39.99/month and go up from there. There are several competing home security companies that do not charge any upfront fees and have lower monthly rates.
  • Customer service complaints: Former and current Vivint customers have complained of deceptive sales tactics, poor customer service, poor billing practices and slow technician response.
  • Our recommendation: With a 60 month contract and high monthly monitoring fees, we recommend a more affordable and flexible option such as Frontpoint Security and Protect America,
Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.9
$19.99-$42.99
$0

#2

7.2
$34.99
$99

#3

3.3
45.99+
$99

#21
Vivint(HomeSecurity)

1.8
$39.99+
$0

Most Helpful Reviews From Vivint Customers

  1. User Score
    0
    Dizzle Traccz
    October 14th, 2018 
    This system has NOT worked properly since we first purchased it. We have had to call customer service numerous times for them to try to fix the system and they have never fixed it. When it was first Installed they did NOT install all the components we paid for. Had to call back and reschedule for them to install ALL the equipment that we ordered. Customer service is completely useless they try to make the consumer repair the item over the phone without threatening to charge a service fee. The app NEVER works properly. I had a smoke detector go off a few days ago and because there was a glitch on the panel (which there is ALWAYS something wrong with it) the panel was not charging and disconnected the emergency responders call. He then had to call my husband at work WHO WAS NOT HOME to confirm the house was NOT burning down and he is NOT suppose to get calls at work yet miraculously he did answer during work. The thermostat NEVER works properly. Had a $200 electric bill thanks to Vivint not explaining the settings on the panel I called customer service and all they tried to do was pressure me into signing a 48 month contract to get an upgrade panel they wouldn't even offer a free service to our system to confirm over the next 30 day cancellation period that they require to ensure our system was working properly during that required 30 day cancelation period.Read More
  2. User Score
    0
    Rebecca Bush
    October 12th, 2018 Rapid City, SD
    It seems Vivint has a great sales pitch and that is where their greatness ends. Not quite a year into having the system and my cameras rarely, if ever work. I have spent HOURS on the phone with customer service to fix the issues. Each time I have the system fixed, another camera goes down, or my personal favorite, none of them record or allow playback. DO NOT purchase this system, it is not reliable.Read More

1,916 Vivint Reviews

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  1. User Score
    0
    January 16th, 2019
    0 people found this review helpful!
    Worst company anyone can deal with. Have had problems for over 2 years now. Had faith and tried to work them out and every time they need to come out to fix a faulty device they have to charge you. It’s a big scam, no service, no customer care, and not worth it, Honestly I am switching this week. I found out a provider that will cost me half what I am paying these buggers
    Read More
  2. User Score
    0
    January 16th, 2019 Chicago, IL
    0 people found this review helpful!
    The last two weeks since I have had Vivint installed in my home has been a complete NIGHTMARE! This has been the worst experience I have ever had with a company not to mention the horrible customer service. I was wrongfully charged $355.00! When I called in to get clarification and assistance on these charges I encountered the worst customer service. The first representative could not explain the charges to me so he transferred me to an account manager in the loyalty department by the name of Heidi. Heidi was extremely rude, was not willing to solve my issue. Once I asked for her name and asked to be transferred to her manager she HUNG UP IN MY FACE! Not only was I appalled that a manager would hang up on me, I was more appalled that no one was willing to assist me with my issue. I had to call back and wait another ten minutes to get to another representative. Anyhow, the new representative informed me that I was incorrectly charged for the equipment and some one would need to get me a refund. I called back days later to get the status of the refund for my $355 and a different representative informed me that I was under charged for equipment, which I knew was incorrect as I made a copy of my receipt. They then tried to force me to sign new documents to pay for equipment that I had already financed, which I would not sign. Meanwhile, I am still out of my $355 that was wrongfully taken from me! I am furious. Every time I call I get a different representative, and two weeks later this issue has still not be resolved! I would not recommend anyone get this service!
    Read More
  3. User Score
    0
    January 14th, 2019
    0 people found this review helpful!
    I opened an account with them in August 2011 canceled in June 2015. They have posted negative on my credit bureau and sold my contract to a collection agency. They refuse to help remove it. The agency wants $810.00. This is crazy!
    Read More
  4. User Score
    1
    January 11th, 2019
    0 people found this review helpful!
    After panel overheated I unplugged everything after being on phone panicked for an hour with customer service I asked to cancel and now have plugs hanging and somehow owe them $2,000.!!!
    Read More
  5. User Score
    0
    January 10th, 2019 Miami, FL
    0 people found this review helpful!
    Alberto Perez
    January 10, 2018
    Miami, FL.
    This system since purchasing 1 1/2 years ago has not worked properly. Have been on the phone with their technicians about 7 / 8 times and 3 visits by service techs. Camara system are always have a problem. If you don’t call to get system updates, system start failing. Its been a total disaster. I’ve spoken with my neighbors with Vivint and everyone complains. DO NOT PURCHASE VIVINT
    Read More
  6. User Score
    0
    January 9th, 2019
    0 people found this review helpful!
    Vivint just wants your business. They want you on contract. The product as a whole never worked properly. I paid for equipment up front. The system never synced up with the monitoring station in Utah. The technician told us the piece the added to our old monitoring system to “take over” all sensors in the house was inadequate and keeps burning up.
    I asked for a refund or for them to install the proper sensors for free, they offered me a three year contract with 8 months free and a monthly fee of 39.99.
    Why offer me that if it never worked properly in the first place ? All vivint wants is your business not to provide quality service. Vivint SUX !!!
    Read More
  7. User Score
    0
    January 6th, 2019 El Paso, TX
    0 people found this review helpful!
    HORRIBLE product, worked decent for the first 6 months in our 5 year contract. Vivint originally blamed our internet speed, so of course we upgraded to 100mbps. Now, at least 1 of the 4 cameras are down each week. Required to spend 1.5 hours “troubleshooting” over the phone in order to end up with the same “broken” hardware, finally they send a technician out. Schedule between 4pm and 8 pm… Technician arrives at 3:55pm… Rings the doorbell that doesn’t work, leaves and says we missed the appointment. SAVE your money!!! Worst contract we have ever signed. I wish we were done, cannot wait to cancel service.
    Read More
  8. User Score
    0
    January 5th, 2019 East Orange, NJ
    0 people found this review helpful!
    Camera system sucks horriable always going offline
    Security system is a plus but do not get the cameras ong
    Read More
  9. User Score
    0
    January 5th, 2019
    0 people found this review helpful!
    Misleading sales tactics, crappy product, app doesn’t communicate with main panel. Denied cancellation/refund because they delayed my complaints until after the 3-day right of rescission expired. System hasn’t worked properly since install and now I’m stuck with this horrible company for 4 more years. Discovered there are far less expensive products/services out there with much better reputations… unfortunately too late. BEWARE!!
    Read More
  10. User Score
    0
    January 4th, 2019
    0 people found this review helpful!
    System does not work as sold. Customer service is a joke. Can’t get out of contracts. Just plain crooks.
    Read More
  11. User Score
    0
    January 4th, 2019
    0 people found this review helpful!
    Since taking over a contract with Vivint 5 days ago, we have been overcharged and experienced inaccurate billing information, a lack of transparency on extra fees, and spent hours on the phone with their customer service. Steer clear of this company!
    Read More
  12. User Score
    0
    January 4th, 2019
    0 people found this review helpful!
    As others have stated, this company is horrible and deceptive. When they first sold me the system I had a contract with ADT and they said that they’d buy out that contract if I signed up. So I did – and then the “trial” period expired. I called the sales rep and they said that they in fact would not pay the early termination fees (after telling me they would) for my old system and that I was in fact now on the hook for both systems since the trial period had expired. I then had to fork over additional money to cancel ADT (which worked fine, but was expensive for what it was)

    So I lived with this system for a while and it worked OK but was not without issues.

    I then moved and had to cancel. As others have mentioned, cancelling this service is next to impossible and takes an act of congress. First you have to send them a written letter ‘confirming’ your wish to cancel. Next comes an expensive buyout – over $1k in my case. Lastly – I provided the customer service rep with a confirmation the loan was paid off and they said OK it is cancelled.

    Well I got a notice via email shortly thereafter that they were renewing my service in my name at the address I DON’T LIVE AT ANYMORE and I had to call to cancel AGAIN and still don’t have a confirmation number or anything that states the service was canceled.

    I did NOT sign OR approve a new contract – so if they want to charge me for something I did not sign up for – I will put a stop payment on my credit card and they will get NOTHING from me.

    If a sales rep from this awful, sleazy company ever comes knocking on your door. DON’T ANSWER IT and if they do try to sell you this – DON’T BUY IT. It doesn’t work, their customer service is horrible and their tactics are borderline criminal

    Read More
  13. User Score
    0
    January 4th, 2019 Cedar Rapids, IA
    0 people found this review helpful!
    VIVINT IS TERRIBLE. They auto renew your contract without letting you know and then will not let you cancel and make it very hard to cancel. If they know you are trying to cancel they will avoid you. Also, if a small plastic sensor breaks they charge you $60 to replace it like you aren’t already paying enough to have security through them. They are a joke.
    Read More
  14. User Score
    2
    January 4th, 2019
    0 people found this review helpful!
    There customer service is beyond horrible..My lock that they installed on my door would not unlock and they told me I had to pay for a technician to come out and fix there equipment..Vivint does not care about there customers at all and I would never recommend this company to anyone.Nothing but issues with this system since day one.
    Read More
  15. User Score
    1
    January 3rd, 2019 Lenexa, KS
    0 people found this review helpful!
    This was a mistake…. READ THE FINE PRINT!! As others have noted, attempting to cancel is a joke! I sold my house. However, I have $1400 remaining for “equipment.” Live and learn…..
    Read More
  16. User Score
    0
    January 3rd, 2019 Orlando, FL
    0 people found this review helpful!
    A rep came knoking on my door yesterday took over an hour of my buzy time trying to convince me of buying their system and they would pay for my service and all they want back was to brag about them to my neighbors. To make a long story short, he ran my credit a first time, then he said he had to do a hard pull now, I looked at him like, ‘ are you stupid’ . I asked him since the beginning if he was going to pull my credit or asked for my ss I wouldn’t do it cause I don’t know you like that, but he did a soft pull any way without my ss. So I told him i am not going to continue with this without letting my husband know. He said never mind him. I need this not him he is hardly home. That’s when I told him I need time to get back with him he said NO! Mind you he got me to sign some papers already. Then he said you can try it for two weeks and if you don’t want it you can cancel with a refund. That was another lie. At the end i demand for him to void everything thank goodness he didn’t walk out without deleting my information from his system. He alse asked for my home WIFI password. I said NO! Please be careful out there people. I almost got myself in a 5 year loan contract without knowing. When he realized he lost the sale, he apologized and offered the first month free. I said no thx!
    Read More
  17. User Score
    0
    January 2nd, 2019 Augusta, GA
    0 people found this review helpful!
    DO NOT USE VIVINT. I never write reviews, but I was just informed that our service has been cancelled due to non-payment. Well, yes – I’m not going to pay for service that is not being met. We’ve had a ridiculous amount of issues with our service, products, and billing since we were conned into this contract. And then you have to spend HOURS on the phone with their rude customer service reps, from various departments because they don’t cross train anyone and it seems like no one has a consistent answer for anything. So yes – I did stop payment for service I wasn’t receiving, and I informed them of that when they started calling. But I went onto my account today to get all my payments settled because frankly, I can’t stand having debt – and I couldn’t see my account information. So I did a live chat and was informed that my service was canceled….without my knowledge. My snail mail, no phone call, and no email. I will be spending MORE HOURS on the phone later tonight to speak to a supervisor. DO NOT FALL FOR THEIR SALES PITCH. THEY SUCK. This is by far the worst company I’ve ever used, and we have Comcast/Xfinity. So…
    Read More
  18. User Score
    0
    January 2nd, 2019 Chicago, IL
    0 people found this review helpful!
    Vivint has been awful from start to finish and expensive too. Deceptive sales and service tactics, and manipulation of the customer are disturbing. The system is very unreliable. Vivint could care less about the customer. I have been trying to work with them over the last 7 months and it has been dreadful. I had 4 no-shows for service in a row! Your system will not work without a contract to continue service, unlike what I was told by Best Buy when I bought the system. Best Buy said I would have the ability to self-monitor at no cost, but Vivint puts profit first and the customer last.
    Read More
  19. User Score
    0
    December 31st, 2018 Cedar Rapids, IA
    0 people found this review helpful!
    I made a big mistake going with this company. If you are looking for a security company, look elsewhere, Vivant is awful! They are completely incompetent and over-priced. Just trying to cancel service with them is like an act of Congress. I would never use them again or recommend their service to anyone!
    Read More
  20. User Score
    0
    December 30th, 2018
    0 people found this review helpful!
    I scheduled a install with this company and it was a disaster. I recieved a confirmation email for the time and date right away. I paid for the install and equipment up front. The date of the install they made a call in the morning making sure someone over 18 would be there during the scheduled time, which was 10-12. At 1:00 I called to find out what was going on. I was told after a returned call that my time slot was 12-2, even though I have a email stating 10-2. Still no one showed by 3. I called and canceled. Why would I do business with a company, especially a alarm/security company, that does not show up when needed and lies about the situation at hand. They called later stating they didn’t see a cancellation. I have yet to receive a email confirming my cancellation that was promised to be sent right away, or my money. I would warn other from doing business with a company with such low concern for the customer and low morals.
    Read More
  21. User Score
    0
    December 29th, 2018 Maplewood, NJ
    0 people found this review helpful!
    Vivint works great…. for the first week. Then their garbage technology is constantly breaking down. We’ve been a customer for just over two years and its been a constant nightmare. Their garage door automation system doesn’t work with our garage door opener. We bought the specific garage door opener they told us to buy. The panel is constantly breaking. If you can harass them into sending a technician to your house, you have a 50/50 chance of the technician actually knowing what he is doing. This company is a total ripoff. Go with ANYONE else.
    Read More
  22. User Score
    0
    December 28th, 2018
    0 people found this review helpful!
    I was completely deceived by the sales rep. Basically, they said they can simply take over of my existing ADT equipment and that if we had any issues with any of the equipment that they would sent out a tech at no charge and would replace anything that needed to be replaced at no charge. The truth is that they do not cover equipment from other company’s nor replace it. That makes sense, but they should not have lied to me about it. I also learned that in the case of a power outage (I live in Miami where storms can leave us without power for days) any ADT equipment would be offline. So that means that when a home needs protection most my family would not be protected. Was never told Vivint cannot take over the ADT glass breaks and then later told I would need to buy those from Vivint. Was told by the sales rep on more than one occasion (and in writing) that the DVR would improve my camera quality which was poor. That also was not true. The thermostat is waaaay off and I now have to keep the temperature 3 degrees lower than before just to keep it comfortable. Have had 9 incidents of equipment “not connecting” to Vivint in the first 4 days. And when I finally cancelled, they are cancelling my service immediately but taking 11 days to pick up the equipment leaving me unprotected for that whole time (ADT cannot re-connect until they take their equipment). And of course I will not have to pay to reconnect the ADT equipment because they cannot put it back. Never been more disappointed with a company. I would not recommend them…at all.
    Read More
  23. User Score
    0
    December 25th, 2018 Lexington, NC
    1 people found this review helpful!
    The Vivint sales rep came by my house and my wife was going to be a stay at home mom. So she thought getting a security system was a great idea. Talked to vivint and was able to get it installed and set up that day. The sales rep told us that we could try out the system for 2 weeks and if we didn’t like it we could return it. A week went by and I received my first bill I called and the rep she said my sales person lied to me and said it was only 3 days. I stopped paying the bill. They just kept sending it no calls no notice just kept adding up. I called and eventually paid it. Had a thermostat go out on me twice charged me 50 dollars each time they came out. 1st time they wired it wrong the 2nd time was because the wrong wiring caused the thermostat to blow. This was within 2 days back to back to each other. Other than that monthly monitoring was 59.99 kinda high. I moved and they wanted 100 dollars or I could take the old system which kept freezing up. They did get rid of their 60 month contract but they want to run your credit now. Not to mention their equipment is drastically marked up. So I’m calling to cancel I dont care about the buy out. Beware of Vivint. Stay away.
    Read More
  24. User Score
    5
    December 23rd, 2018 Irving, TX
    0 people found this review helpful!
    After having issues with RING not working properly, we switched to Vivint. It’s been about a month now, and the doorbell camera never detects any movement. Had an Amazon package that was a truck bed mat rolled up in a 6 foot tall box. It was not detected!!! Seems to be the position of the doorbell camera, and the morning sun. I made no changes, and after about 11 AM when the sun is not headed right into the camera, it detected me walking out the door. What good is a camera if it can’t detect ALL motion. I guess if I leave a sign out front asking for my packages not to be stolen in the morning, I may be able to see who is doing it…
    For the price, it is NOT worth the money in my opinion. Cheaper options that work about as well available.
    Read More
  25. User Score
    0
    December 21st, 2018
    0 people found this review helpful!
    Very poor customer service. I was misled from the time of sale as well as from the installers stating I could cancel the monthly fee for the remote monitoring and monitor myself. I finally canceled it and the “free” app to self monitor no longer worked. I had to pay the monthly monitoring fee in order to use the app! That is not what I was told. Why would I buy a system and not be able to check my cameras when I wasn’t at home. Isn’t that why we buy cameras? I will be looking for a replacement system!
    Read More
  26. User Score
    1
    December 21st, 2018
    0 people found this review helpful!
    NEVER told autorenewal at 3 hour presentation. Service technician had no idea what the piece of original equipment was let alone use. Customer service said no increase in monthly bill after I purchased outdoor camera. $299.00 for camera. Constant low battery notification. Told on 4 calls to open panel and change battery myself. Outdoor camera lag “helped” thief break in my vehicle. Camera records wind movement all day but missed people movement! When appt. Was made for fix, first i was told $349.00 for activation then $379.00 for equipment! Time for Fl. Attorney General.
    People in the field do not know what the phone representatives know, phone techs do not know what field techs know and finally, they practice the get more money out of the customer.
    On the program UNDERCOVER BOSS. The CFO or CEO ( dont remember which) promised fixes to the field techs that hanger been implemented. I’m proof and victim of that.
    By the way. I’m still waiting, going on 72 hrs. now, for a return call from a supervisor (!) to cancel my account. This company and equipment and lack of fixing and customer satisfaction has not fulfilled their part of their contract. I have paid monthly on time and owe no balances. The breach is on them.
    Stay with ADT or go to RING.
    Insult to injury. On the cancellation call I asked what I have to do. Told to return equipment. I asked if that meant the camera and sensors the rep. said yes. I purchased the camera and the sensors were from my ADT service. There was no response when I said this is my paid for this thusly I own them! I just hung up.
    Read More
  27. User Score
    0
    December 21st, 2018 Front Royal, VA
    0 people found this review helpful!
    Without a doubt the worst company I have ever dealt with. It is shocking that a company that is national like this would have no ethics or values but apparently it’s the modern age. They have constantly withdraw money without permission and even after I moved our hounding me by email or phone call and text to continue paying them for a system I don’t use in a city I don’t live in. It is absolutely reprehensible and I hope no one ever uses them again. It is scandalous a business like this can stay Open and the government not shut them down.
    Read More
  28. User Score
    0
    December 21st, 2018 Lake Charles, LA
    0 people found this review helpful!
    Vivint is one of the worst companies I have ever dealt with for ANYTHING! Their equipment fails constantly, to the point I would rather not have it working than deal with getting it replaced since they want to charge you for replacing or having a tech install. Have had so many false alarms due to their faulty equipment. They called for some unknown reason today and left a 4 minute message of SILENCE. When I called to see why they called they could not tell me why anyone called. They are so incompetent they make Congress look like they know what they are doing. Buyer beware! Cannot wait for this contract to be over!
    Read More
  29. User Score
    0
    December 20th, 2018 Salt Lake City, UT
    0 people found this review helpful!
    Like others, our system has NEVER worked the way it is supposed to. I don’t know how many times I’ve called customer service and their excuse is always the same, “oh you just need to reboot your panel, you need to do it every month” then when I point out that doesn’t fix our issues and I want someone to come to our house and fix it, they refuse.

    I got a particularly smart mouthed rep this time named BayLee who told me it’s our fault that our system doesn’t work because per our contract we’re supposed to reboot the panel every month, and we aren’t. Now, as I’ve said, rebooting the panel doesn’t work, and I told her this over and over and over again. But, if that really was the issue, why doesn’t vivint have an automatic reboot for their panels every month? Why are their customers supposed to remember to do this when every other security system I’ve ever had hasn’t required this?? But again, this does NOT fix our issues. That didn’t matter to Baylee, she proceeded to argue with me at every turn and refuse my request for a technician to come look at our system before finally declaring the problem is our internet is not fast enough to support our hardware. No one else has ever told us this was a problem in all the times I’ve called customer support. She then quoted me a ridiculous number, saying that we needed 2 GB/s of upload speed (who has that in a populated area??) and then claimed that was a mistake and she meant a lower speed, but didn’t tell me what the speed was that is required, she just told me ours is too low and told me our upload speed was lower than what my own speed testing software says it is. Then the conversation ended and nothing got fixed, once again. Now, I don’t know, but I would have thought that when they came to install the system they would have checked our internet speeds, and if they weren’t good enough they would have told us before installing all of this stuff. Apparently not.

    We went all out too, we bought 3 cameras, two door locks, sensors for all the exterior doors and most of the windows, a garage door controller, and 3 fire alarms. It was not a cheap installation. So our issues. We had a car stolen out of our driveway last week. That’s okay though, we have cameras, right??? Wrong. The camera stopped recording literally right as the guy got into view of it. What a joke! This is a constant issue, our cameras never work properly. They’re constantly going offline, or just not recording video for no apparent reason. If you want to try and talk to someone who is at your front door, forget about it! The camera will take 30 seconds to a minute to load, and then when it does it will freeze constantly. Want to watch a clip that was just recorded, or view a live camera feed when someone has just stolen a car from your house and may be coming back? Too bad! It will take so long to load the feed it’ll be too late! Btw, when I told Baylee this story, she didn’t even apologize or show any kind of sympathy, she was just argumentative and smart the entire conversation. Nice customer service.

    So if you don’t want to read all that and just want to take the gist away from my review, we paid a lot for this system, it never works properly, especially when you need it most, and the customer service is a joke and blames you for the system not working.

    Read More
  30. User Score
    1
    December 20th, 2018 Duluth, MN
    3 people found this review helpful!
    Purchasing any products from Vivint was the biggest waste of money I’ve ever spent. I purchased a doorbell camera, an outdoor camera, a garage door opener, a front door dead bolt, and a smoke detector. So far, 3 of the 5 have broken. I tried multiple times getting someone to come out and fix it, but all I could get Vivint to do was make me trouble shoot over the phone even though I had already tried all of that and told them it didn’t work. Finally after several months, someone came to the house and confirmed (what I already knew) that the equipment wasn’t working. They replaced it free of charge, but within a month, none of it was working again. It’s cheap, glitchy equipment. The customer service is slow and hard to get ahold of. Equipment you’re using to protect your home should be trustworthy and reliable.
    Read More
  31. User Score
    0
    December 19th, 2018 Teaneck, NJ
    2 people found this review helpful!
    Worst company ever!!!
    If you see them coming to your house, DO NOT open the door for them!!!
    They make you sign a contract for 5 years and they don’t even tell you. If the cámaras don’t work they charge you to send a technician to find the problem and then Is an extra charge to fix the problem.

    When you call with a problem they tell you your options and they’re not even trying to help you!!! All they care is about the money and that’s it!!!!

    WORST COMPANY !

    Read More
  32. User Score
    1
    December 18th, 2018
    1 people found this review helpful!
    Poor customer service. Misleading and lies to customers about monthly service fees
    Read More
  33. User Score
    10
    December 18th, 2018 Titusville, FL
    0 people found this review helpful!
    From the salesman to the install it has been an overall great experience. I absolutely love the system. Pricing could be better but my familys safety is more important to me than a price point. I would recommend Vivint to any and everyone.
    Read More
  34. User Score
    0
    December 17th, 2018 Tampa, FL
    5 people found this review helpful!
    I only ever write reviews for 2 reasons: Exceptional, or horrible service; unfortunately this review is for the latter. If you are teetering on the fence of getting security service from Vivint, just DON’T.

    The sales associates were persistent in getting my business and no sooner had the ink dried on the contract than did all the red flags start popping up…unfulfilled promises of “free” equipment; 4 straight weeks of rescheduled installations–which 7 months later have not been completed, EXTREMELY rude customer service, no correspondence to my repeated request to come pick up their equipment.

    The home security industry is growing rapidly and we, the consumers, have the advantage of picking from various providers at competitive price points. Vote with your wallet and save yourself the headache. Do not give these scammers your hard-earned money.

    Read More
  35. User Score
    1
    December 15th, 2018
    2 people found this review helpful!
    I’ve had my service for about a year, and so far have not had a single month where everything worked. My wall unit would never connect to my home internet, so they had to install a linksys modem to generate a separate signal. The wall unit frequently loses connection (2-3 time’s a month), and often I have to call to get it working. My cameras or doorbell also frequently go offline and have to be reinstalled, my window sensors fall off and have to be glued back on, my wall unit frequently will not charge, my glass break sensor goes off for anything (airsoft gun, soldering iron, elliptical, something falling on the floor), my fire detector went off when my heat came on for the first time and wouldn’t (in the middle of the night) go off until I called in, and now my smart lock has gone out. They had the replacement on back order for weeks, then sent me the wrong replacement and wouldn’t switch it out until I emailed pictures to prove what they sent, and charged me shipping for the wrong item, the return, and the replacement! Each time there is an issue I have to spend an hour on the phone, as the agents make me troubleshoot item after item, which I can’t do myself without calling because they lock the options on the wall unit so you need a passcode from them. So far, the only alerts have been false alarms or the unit refusing to charge and calling me to tell me. Now they Want $2,300 to cancel my service. Have used SimpliSafe at my vacation rental and not had a single problem in two years, plus it’s half the cost, and alerts me, instead of security or police, so I avoid false alarms. Would NEVER order this again, and will cancel my service as soon as I can do so without paying for the privilege.
    Read More
  36. User Score
    0
    December 15th, 2018
    0 people found this review helpful!
    Security deposit not refunded as guaranteed. On November 30, spoke to agent, Alex about their system. Made an appointment for December 5 for technician to come to my home for evaluation on my needs. He asked for a security deposit and took my credit card info. I cancelled the appointment the next day or so before December 5 after finding another local company. He assured me that the security deposit will be refunded within 3-5 days. WRONG!
    I called again on December 5 and December 12 and spoke to Thad on both times and he assured me. Today is December 15 and no refund of my security deposit. DO NOT do business with this company. They are quick to “sell” but not good for fulfilling their obligation and promise.
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  37. User Score
    2
    December 14th, 2018 Jacksonville, NC
    1 people found this review helpful!
    Contract to long, used my old equipment, don’t service equipment. I don’t know if it’s working or not. I dont know if I even got what I am paying for! I even got wires showing in some places.
    Read More
  38. User Score
    1
    December 13th, 2018 Wilmington, DE
    2 people found this review helpful!
    we took over an existing contract when we bought the home we are in now, the smoke alarm was going off so often and for no reason we had it disabled. strike one! very seldom could we lock or unlock the doors from the app. gave up trying strike two ! when calling for service the wait time is unacceptable and they usually want me to fix their system rather than send a tech. strike three !!! the cameras are constantly going off line which renders them useless they will record a car on the road 300 feet away but very seldom a car in the driveway It is extremely difficult to get out of their contract as they will not provide anything in writing just word of mouth over the phone! for 3 months we have not been using the system as it is unreliable to arm and monitor and service is too slow and hard to get. waiting for the day the contract is up and I can save some money on a service we seldom had. would NOT recommend. better to get your own costco cameras at a much lower cost
    Read More
  39. User Score
    1
    December 12th, 2018
    4 people found this review helpful!
    I’ve had nothing but problems. Doorbell camera constantly going off line and not revording. Issies with window sensors. I would not reccomend Vivint to my worst enemy. What a waste of money. If you’re considering Vivint you’re making a mistake.
    Read More
  40. User Score
    1
    December 11th, 2018
    4 people found this review helpful!
    I agree with the two reviews I just read. Equipment never works properly. Customer Service-poor. Customer Service kept telling me my router was too far away thus my problems. I finally had my Cable Company rewire and move my Router…did it improve my results re Vivant? No-not at all. I feel like I’ve spent half my life on the phone with them-they “reboot” my system and nothing changes.
    Read More
  41. User Score
    0
    December 11th, 2018
    2 people found this review helpful!
    This company is the worst!!!
    My door lock keypad motor broke, I’ve been waiting for new one for 2weeks now (yes sir we overnighted your item) so I call Vivint every 3 days and order had been cancelled 3x why I ask and never get an answer (we are overnighting your item). Honestly this is ridiculous plus they didn’t hesitate drafting there monthly bill guess what my home is being protected so how is this correct? There has to be a way to get out of this contract do to there stupidity negligence etc… If any can help me out pls!!!
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  42. User Score
    0
    December 10th, 2018
    5 people found this review helpful!
    Great sales pitch, but my salesman assured me that I could cancel my monitoring when my devices were paid off. He clearly stated that the contract was only the length of the payoff period, and it I paid off early then I could get out of my contract. He LIED, because now I’m stuck in a 5 year contract for a monitoring system I don’t even use. I would have never agreed if I hadn’t been misled into thinking I could cancel if need be, and now that I’ve had some unexpected and unavoidable expenses, I can’t afford to pay off the contract. I emphatically DO NOT recommend this company.
    Read More
  43. User Score
    0
    December 10th, 2018 Brooklyn, NY
    3 people found this review helpful!
    A company of capitalist CROOKS!
    My husband has a 92-year-old mother who cannot understand modern devices. We live in another state. He is trying to find care for her.
    After HOURS of multiple calls to cancel, this company called on a busy Monday morning trying to get more money for a coercive and illegally obtained contract.
    Once again, my husband had to deal with a supervisor to get this mess straightened out.
    These cooks should be sued.
    Vivint preys on the elderly and infirm.
    Read More
  44. User Score
    8
    December 6th, 2018 Salt Lake City, UT
    4 people found this review helpful!
    I am with Vivint Home since September of 2016, still under contract! We have had good service, we have an indoor camera that we can move around, we also have the doorbell camera, the doorbell camera is not amazing at recording (detecting) visitors though, but if you ring it, then you will be recorded! And whenever I had issues with my panel, wifi connection, tech stuff that I wasn’t able to fix myself, I called and they were super helpful and solved my problem. I wouldn’t say the product itself is AWESOME but the service they provided is very satisfactory in my opinion… so far my experiences with their agents have been very pleasant, every time I spoke with them I was treated fairly and they were able to fix whatever issue I had.
    Read More
  45. User Score
    0
    December 5th, 2018
    4 people found this review helpful!
    Dustin A done nothing but lie to me. Said my old contract would be paid off. During the survey he was telling me what to say. Told me that there was no contract. Lie Lie Lie.
    Read More
  46. User Score
    0
    December 4th, 2018
    5 people found this review helpful!
    Had service since May 2018. I have had more problems with the equipment. I pay monthly for services, but when you call for service everything is do it yourself. Vivint service sucks.
    Read More
  47. User Score
    2
    November 28th, 2018 Saint Paul, MN
    3 people found this review helpful!
    I signed up for a 42-month contract six years ago which had a yearly renewal with 30-notice clause– if you didn’t cancel 30 days before the end, it would renew for another year, locked in. So this year, I gave 30 days notice to cancel instead of renew to give me some time to evaluate alternatives (knowing they’d let me change my mind to their benefit, if I decided to continue), but five days later, after having charged me for the final month, they turned my account off. Sounds like selfish, infantile behavior. Well, my final month evaluation has a conclusive result, that’s for sure. VIVINT SUCKS
    Read More
  48. User Score
    0
    November 27th, 2018
    1 people found this review helpful!
    Total scam. Cancelled service using their archaic “email a signed letter and call us” system. Didn’t get processed, got billed for the next month. Got disconnected twice trying to call to get them to fix it.
    Read More
  49. User Score
    0
    November 27th, 2018
    3 people found this review helpful!
    I’ve been with Vivint for almost 8 years and after an issue with my doorbell camera and the replacement with a new one it has not worked as designed. After multiple calls and lackluster support I was forced to pay off my contract and take my business elsewhere because customer support informed me it was a software issue and they didn’t know when it would be fixed. Please stay away from Vivint.
    Read More
  50. User Score
    8
    November 26th, 2018 Savannah, GA
    1 people found this review helpful!
    I have had Vivint for about 15 months now and I am happy with their service/equipment. We purchased the security system, Nest thermostat and doorbell camera. The security system works as advertised and I like the security panel. The doorbell camera has great quality and I love being able to know when packages are delivered and check on the camera whenever we want. Their was some inconsistency at first with the camera with going offline here and there, but after doing a reset we have not had any issues since then. The Nest thermostat is fantastic with setting the right temperature and knowing when we are away to save us money.
    Negatives include them being on the higher end of pricing but you do get good products and solid customer service. I wish their contracts were not so long but again you are told that about 10 times before signing. All in all, I plan on to keep using them in the future and will most likely add more smart products to my home since the $49.99 monthly rate is guaranteed for life.
    Read More

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Our Score
6.8
User Score
1.8
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99+

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
1,916

Overall Score

Based on ranking criteria
6.8 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,284

Overall Score

Based on ranking criteria
9.0 /10