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Our Score
6.5
User Score
2.4
Rank this Company
Ratings Breakdown

Price

Monthly Price
$39.99 - $69.99

Up-Front Costs

Activation, Install & Equipment
$99-$399

Technology & Equip.

10/10 = BEST
10

Contract Length

Total # of months
42-60 Months

Cancellation Policy

Can you cancel contract?
Pay Full

Monitoring

Response Time
Fast

Time in Business

Total # of years
15 Years

B-

Customer Support

Good, Bad, Limited
Limited

SDM Rank

Top 100 Company Rank
5

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
332

This Review is maintained by

Review Last Updated: February 6, 2016

Most Helpful Review

Vivint Inc. is one of the largest home automation companies in North America. Operating from offices throughout the United States and Canada, Vivint services over one million customers. Vivint made the Forbes 2015 America’s Best Employers list, won best product of 2015 by PC Magazine, and was awarded a Silver Stevie in 2014 for great sales and customer services. Currently they are #46 on Forbes America’s Most Promising Companies list.

Rank Chart Monthly Price Upfront Costs Video Our Score
#1
$19.99 $0 Yes
9.4
#2
$34.99 $99.95 Yes
9.1
#3
$24.99 $0 Yes
8.8
#40
vivint-130x130
$39.99 - $69.99 $99-$399 Yes
6.5

Vivint provides services in the United States, Canada, and New Zealand. Back in 2012, the Blackstone Group bought Vivint. Vivint is the current sponsor of the Larry H. Miller Jazz Arena. Vivint also has a stand-alone company known as Vivint Solar that provides residential and commercial solar services in several states.

The Bad

Vivint was rebranded in 2011 from its original brand APEX. Much of the speculation and facts of the rebranding centered around the negative criticisms, reviews, and complaints from customers. However, Vivint has a done a good job rebranding themselves and remaining transparent. On the Vivint web site customers can navigate to their “about us” page where they will find information regarding the BBB and the name change.

Aside from changing names for reputation purposes, there are other reasons for customers to think twice before signing a contract with Vivint. Here is why potential customers may be concerned:

  • Many clients have been unable to receive their refund after cancellation (within allotted time period).
  • Vivint customers revealed that they have experienced poor customer service.
  • Selling practices tend to be aggressive.
  • Instances where installation crews have failed to get the system up and running, while others didn’t even show up for the appointment.

The Good

There are features of Vivint’s service that should be attractive to any consumer. For example, Vivint’s mobile apps let customers monitor and control their systems from practically anywhere. In addition to a mobile app, customers can also choose a key fob that allows them to arm or disarm their systems without entering their homes. Consumers can sign up for state-of-the-art security products including but not limited to:

  • Monitoring
  • Severe weather alerts
  • Motion detection
  • Two-way communication
  • Home alerts
  • Free equipment available

The Bottom Line

Vivint has made a splash in the home security industry since they started in 1987. Their rebranding and restructuring efforts seem to resonate with consumers. While their monitoring fees are more expensive than the industry average, they offer quality features in their packages.

In addition to providing home security services, Vivint also has quality smart home services. For those looking for self-installed, wireless home security packages at a less expensive rate should consider looking into other companies before making a long-term commitment.

Vivint Home Security Expert Review

With over one million subscribers and over seven thousand employees, Vivint has grown over the last two decades to become a home security powerhouse. Their goal is to create simple and affordable smart home solutions with well-designed products and equipment. Their technology is designed to save time and money while simplifying security and automation.

Technology and Equipment Overview

Vivint Sky, released in 2014, is an update on Vivint’s smart home hub. It features a touchscreen display with the SkyControl platform allowing you to control lights, thermostats, and door locks, as well as monitor video feeds from mobile devices, cameras, thermostat, and other products. If you have a smartphone, it pairs with a companion app for Android or iOS devices. You can also stream live HD video from installed cameras and Vivint Doorbell CameraTM, or watch and share recorded clips via the Smart ClipsTM feature. The app promises real-time updates for your home through the mobile app like door lock and window status, temperature control, and motion detection.

Here’s what is included:

  • 3 wireless door/window contact sensors
  • motion sensor
  • key fob for arming and disarming the system
  • main control panel
  • power adapter and battery
  • cellular card that installs into the control panel

Smart home services include:

  • Doorbell video
  • HD video recording
  • Remote door access
  • Smart temperature control
  • Garage door controller
  • Outdoor video

The equipment comes with a lifetime warranty. If for any reason a piece of equipment malfunctions or breaks, Vivint will replace it for no charge.

Pricing and Packages

Vivint offers three different packages: Smart Protect, Smart Protect and Control, and the Smart Complete. These packages range in equipment and features included as well as monthly monitoring fees and installation requirements. Packages start at $39.99/month and an activation fee ranging from $99 – $199 may apply.

Starter Package:

  • Standard Security Equipment
    • Skycontrol panel
    • Five additional points of security equipment (customer get to choose 5 of the following):
      • Smoke detector
      • Door/window sensor
      • Motion detector
      • Key fob
      • Recessed door sensor
      • Glass break detector
      • Flood sensor
      • Carbon monoxide sensor
    • Home automation is not included

Smart Protect: 

  • Vivint Monitoring Service
    • 24/7 monitoring
    • Free Vivint mobile app
    • Vivint Live service
    • Event notifications
    • Severe weather alerts
    • Tech support
  • Standard Security Equipment
    • Vivint SkyControl panel
    • Smoke detector
    • Door and window sensors
    • Motion detector
    • Key fob
    • Yard sign
    • Additional equipment available at additional costs

Smart Protect and Control

  • Vivint Monitoring Service
    • 24/7 monitoring
    • Free vivint mobile app
    • Vivint Live service
    • Event notifications
    • Severe weather alerts
    • Tech support
  • Standard Security Equipment
    • Vivint SkyControl panel
    • Smoke detector
    • Door and window sensors
    • Motion detector
    • Key fob
    • Yard sign
    • Additional equipment available at additional costs
  • Customers choose 2 of the 3 smart home services:
    • Doorbell camera
    • Doorlock
    • Thermostat

Smart Complete

  • Vivint Monitoring Service
    • 24/7 monitoring
    • Free Vivint mobile app
    • Vivint Live service
    • Event notifications
    • Severe weather alerts
    • Tech support
  • Standard Security Equipment
    • Vivint SkyControl panel
    • Smoke detector
    • Door and window sensors
    • Motion detector
    • Key fob
    • Yard sign
    • Additional equipment available at additional costs
  • All of the 3 smart home services:
    • Doorbell camera
    • Doorlock
    • Thermostat
  • Local cloud storage
    • 1 terabyte of secure cloud storage
    • Space for more than 300,000 photos
    • Automatic back-up of files

Contract and Cancellation

Vivint provides their customers with all of the equipment throughout the duration of the service. New customers are eligible for up to $1,500 worth of free equipment which can also include free installation if applicable. With these perks, Vivint does require a long-term commitment.

Customers are required to commit to a 48-60 month monitoring agreement. Customers are only eligible for these contracts if they have a decent credit score and own the home. Other taxes and fees may apply when installing and when canceling. There is a grace period for customers to cancel Vivint services without a penalty. However, after this period, customers will be required to pay out the remainder of the contract.

Installation

Vivint requires that one of their certified technicians install their home security system. There is no DIY option for Vivint customers. Coordinating with home security technicians can be a little difficult. Homeowners are required to be present throughout the duration of the installation process and on average it takes 1-4 hours.

While the installation itself may be “free,” there is often times an activation fee associated with Vivint’s service prior to monitoring officially starting (this does exclude the Starter Package which costs $399 to install unless upgraded to a higher tiered package). Activation fees range from $99-$199, but can be waived or vary in cost depending on the package and service selected.

Monitoring

Vivint’s monitoring service covers all of North America and New Zealand. Their monitoring centers are located in the United States. Monitoring services apply to all three of the Vivint home security packages. Features include:

  • 24 x 7 x 365 monitoring
  • Vivint mobile app on iOS and Android
  • Vivint live service
  • Immediate event notifications
  • Severe weather alerts
  • Around the clock customer care

There are upgrades available within the monitoring service for an additional charge.

To learn more about Vivint home security, visit their website for more information. For more information on other home security providers, view other company profiles.

The Good

With a qualifying credit score, Vivint will install and activate a top-of-the-line home automation system for $199 upfront, which is cheaper than most home automation packages.  This system is a combination of home security needs plus extra technology that allows the home owner to monitor other parts of the house, such as doors and the thermostat from a smart phone or computer.  Each system comes with the following:

  • 1 touch screen panel
  • 1 video camera
  • 1 electronic door lock
  • 1 smart thermostat
  • 1 small appliance control
  • 12 energy-efficient light bulbs
  • 3 door/window sensors
  • 1 motion detector
  • 1 key fob
  • 1 yard sign
  • Video surveillance
  • Remote temperature control
  • Energy savings
  • Severe weather alerts
  • Vivint Live wireless communication
  • Free app for remote monitoring

Through this system a customer can control almost all features of the home remotely: the doors, the thermostat, video surveillance, lighting, etc.  The apps are free, which is an added bonus considering many companies charge extra for those.  Also, it provides emergency and non-emergency alerts, such as severe weather warnings and information on malfunctioning equipment.  This offer is essentially a combination of the home security package and the energy savings package with the added benefits of remote access and total control from anywhere.

The Bad

While the Vivint package is one of the most comprehensive on the market, it does lack some of the amenities that other companies provide.  For example, some companies provide weatherproof, wireless garage door sensors in their package which allows home owners the flexibility to control their garage door, gates, or detached garages.  Other features that Vivint does not provide that some companies do are email/text notifications regarding the system, a no money back guarantee, and energy saving smart plugs.

The Bottom Line

Even though Vivint does not provide all the services that some companies make available, between the price and amount of total features included in the deal their overall home automation package is one of the best on the market.  Some companies require new customers to purchase each part of the automation individually (camera package, door package, energy package, etc.) which can add up quickly.  Vivint includes all these features in one comprehensive offer which makes purchasing, installing, and monitoring easy and user friendly.

Year Monthly Revenue Subscribers RMR From Previous Year Full-time Employees
2013 $34,276,032 671,818 Up 1,820
2012 $27,800,000 572,897 Up 5,000
2011 $20,619,006 463,230 Up 5,000
2010 $13,255,737 349,980 Up NA
2009 $9,931,599 232,599 Up NA

Are there any inaccuracies in this review? We take accuracy very seriously and would love your feedback. Visit our Request Reconsideration page and send us your feedback today!

332 Vivint Reviews

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180
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49
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    Sort By:

  1. User Score
    3
    February 5th, 2016
    2 people found this review helpful!
    This is a very sketchy company. Years ago a salesman shows up, as soon as I open the door he strolls right in without being invited. He Was very pushy and aggressive, I was a 20 year old kid with a freshly purchased home, looking back I realize I was taken advantage of. They literally won’t take no for an answer. If they happened to show up again I would honestly just call the police and have them escorted off my property. I was told I could cancel anytime, which is not true. The only option you have is to buy out your contract(paying all remaining payments left on your contract). Also the contract really doesn’t mean anything to them. Once the contract is done, they will continue to charge you until you call their customer service. Once connected with customer service they will ask you for a keyword you created when you first set up the account(42-60 months ago) with no hints provided. You literally cannot access anything without this passcode.. Social security verification? No. Security questions? No. Email verification? No..you need that keyword which you haven’t needed in years up to this point. Basically, it’s a huge pain in the ass to have them follow the contract on their end, and stop billing your account when the contract is up. Overall- good technology, but poorly ran company..
  2. User Score
    0
    February 3rd, 2016
    2 people found this review helpful!
    Warning do NOT USE THEM!! …..I was a customer for a long time over three year and out of contract.I have had intermittent problems since Jan2015 when it took a Tech 4 service calls that took all day to try and get system to work, then a Manager came out both were there many hours.Damaged my Door.sent me approx 200$ for repairs.long story short problems started again about 4 to 5 months ago they had me trouble shoot my own system because they could not get anybody out.both previous tech lived 60 to 90 miles away which they complained about.I live out of state makes its difficult to meet techs.they said it would take over a month to get tech out so I stopped paying the bill! that got there Attention.They Finely got a tech out if you want to call him one, arrived at 11am left at 6;15 Said it needed a special order Battery that was Dead. I Tested it it had 12.7 volts dc, then said O yea Battery was Ok put in new panel new sensors still did not work right did not explain new panel at all.he spent most of the day on his phone to Tech support.I had to help him with what he called a stripped screw that was just a screw with a tork bit.Damaged my walls.15 mins after he left panel started to go off called Vivant they said it would take a couple of weeks to come back again and i would have to call on Monday for appointment and the said I have to pay 150$ before they come back out.Good luck to you if you us them.I have pictures of Damage and the mess left behind.there is much more to the story this just give you a idea of how poor the installers are.
  3. User Score
    0
    January 31st, 2016
    2 people found this review helpful!
    WORST COMPANY EVER! One of their salesman by the name of Justin came to my house and lied to my family and I. He gave us false information, he lied to us and told us we can disconnect if we’re not satisfied BUT it turns out we cant, you have to wait 5 years if you want to disconnect, if you try to then you have to end up paying $3000!! We are now paying $75 per month for a camera that stopped working and whenever we try to make an appointment to get it fixed, no one shows up.
  4. User Score
    2
    January 27th, 2016
    4 people found this review helpful!
    I just cancelled with this service. The service was okay over the past 3 yrs and 8 months – but I find they are a bit expensive. When I called in they offered me a deal of $49/month. I was charged $69 for the term of my contract, at the end of that contract why didn’t they offer me the ‘deal’. I said ‘no’ then he states that I will have to give a 30-day written notice of cancellation. I swear this was not in the ‘small print’ of the contract. The whole reason for cancelling is the price! I will be telling my neighbors about this and see if they want to go with me to a new system/company ! This is UNACCEPTABLE !!!!
  5. User Score
    0
    January 27th, 2016
    1 people found this review helpful!
    System was pushed to market with way too soon. Design flaws abound. And the dweebs who designed it made far too many assumptions on what you want your alarm system to do. For example you can’t disable the weather alerts. I live FL so mine goes off frequently, and I work from home. So i’m often with a client and have to run to my main panel to shut it off. A good second example it the uselessness of the second keypad. The secondary panel has no way to indicate alarm status. Which means if you use this keypad, you have no idea if the alarm is actually armed or disarmed, unless your close enough to the main panel to hear it. (in which case why would you bother with a second panel). A third example is the constantly unavailable connection from the iPhone application, this only seems to work about 70% of the time….. I could go on, but suffice it to say, I would never recommend this system.
  6. User Score
    0
    January 25th, 2016
    2 people found this review helpful!
    Stay away from Vivint. They have horrible customer service. I signed a 42-month contract in August of 2013 (27 months ago). I used the service for 3 months. It was not a good fit for me. Frankly, I never realized just how creepy it is to have people suddenly talking to you in your home when you think you have privacy. It really didn’t work for me because I put a high value on my privacy. But I paid, and I am paying. And even though Vivint is aware that I have not used this system since November 2013, when my credit card expiration date ran out they sent me a letter telling me that they were going to seek a legal solution. They never contacted me about the expiration date on the credit card, so when I got a billing for $54.11 (the monthly amount) in October, I paid it and sent a letter telling them why the credit card stopped working. I also told them that I had not used their service since November 2013 and they have that record. I received a billing today with a past due amount of $216 plus the $54 amount for a total of $270, and this company has done absolutely nothing for me. Stay away from Vivint, or at least go in knowing they could shaft you too.
  7. User Score
    0
    January 25th, 2016
    1 people found this review helpful!
    Really a shame they are corrupt liars that refuse to give refunds even when very dissatisfied. Nice sales pitch, great hardware, but once they get your money, kiss it goodbye. I live in a rural area and we got the system with the caveat it work where we live. It was sketchy but not consistent so told them it would not work for us. Picked up the equpiment and after numerous phone calls and even promises they would refund the money from the deposit and advance fees paid, 3 years later, never seen a penny. Do not fall for their lies no matter how good the system looks.
  8. User Score
    4
    January 24th, 2016
    3 people found this review helpful!
    So, let’s say a part of your system goes down needing repair or replacement and the system has been in one year. When you signed up you were told a return visit was $25 but are now told it would be $49. You think, well *rap I don’t want to spend $49 and besides it was suppose to be $25. So, you keep thinking about the needed repair. Then something else quits with the system. Well, now it is looking like the system is set to start breaking piece by piece after a certain amount of time. Then, another part goes on the blink. Now, you know this is a scam. To top this off this this is happening at TWO systems purchased with a month or two of each other and in two different states. So, you call the company and tell them you demand a partial credit for the malfunctioning systems and that you are not going to pay one dime for repair nor the any due bills until the systems are fixed and the credits applied. Surprisingly, they actually agree to said conditions to send someone out at no cost and give you a the partial credits for the amount of time the systems have been down…or so they say. Someone was sent to one of the homes quickly. The other home, they kept scheduling for someone to show up but no one does for THREE months. Also, the credits were not applied. This went on for months and so did the fact that the due bills were not being paid until Vivint fulfilled their end of the agreement. Can you guess what happens when you don’t pay your bill? It’s not what you think. They start blaring the alarm 4 times from the wall monitor at least once a week. If you have a heart condition this is really not something one should be subject to. Finally, after three months of the blaring alarm (at both houses), they have fixed all the systems, applied all partial credits, and the bills were then immediately paid….and the at least once weekly blaring alarms have STOPPED. Something tells me this is not the first time Vivint has pulled this *rap and what Vivint was doing is not only highly invasive and harassment, it is also very illegal. I’m just not sure where to file a complaint regarding this.
  9. User Score
    0
    January 21st, 2016
    3 people found this review helpful!
    I was a customer of Vivint for 2 years. I can only say terrible things about them. Their customer service is horrible. When we moved out of our house, it took them 3+ months to cancel our accounts. Vivint kept billing us. It came to the point where we were considering taking legal action. I highly suggest that you never work with Vivint
  10. User Score
    0
    January 16th, 2016
    4 people found this review helpful!
    Install was okay, however, my already present thermostat is no longer working. Customer service has refused to get a tech out here this weekend before temps go to 20s, and how CONVENIENT, the first time a tech is available is AFTER my contract cancellation window. Buyer beware!!!!
  11. User Score
    9
    January 16th, 2016
    1 people found this review helpful!
    I have only had vivint for 3 months but they are great. I left ADT and broke the contract i had with ADT.
  12. User Score
    1
    January 9th, 2016
    8 people found this review helpful!
    Have had numerous issues that are clearly related to the control panel . Have only had their service for 8 months and they want to charge me 49.99 to come out to fix the main panel , which is a faulty panel . I do NOT recommend Viviant . They talk the talk but don’t back it up .
  13. User Score
    0
    January 8th, 2016
    4 people found this review helpful!
    Back patio camera stopped working almost immediately. So far waiting 3 months for a tech to come out. Zero customer service. Wife waited all day for tech who never showed up.
  14. User Score
    0
    January 5th, 2016
    7 people found this review helpful!
    I use to like vivint, butt now I will never recommend this company to anyone anymore! Horrible customer service. Horrible repair service!! And horrible services to cancle!! They have left me feeling nothing butt stuck. I don’t feel safe with them 100 % my camera has still not been replaced. My bills are ALWAYS different. My 3 year contract has been up for 5 months now and I’ve tried cancling twice.. I have had enough of this company, I want it over with and gone out of my life. It officially ruined mine and my familys hoilday.
  15. User Score
    10
    January 5th, 2016
    1 people found this review helpful!
    I absolutely love my Vivint system! The customer service has been amazing for me. Anytime I have called they have been very helpful and I have had no issues. I moved shortly after I got the service and they came to my new house and got me all set up again. Love my doorbell camera and all of my automation features. I save about $40 a month in my energy costs thanks to my smart thermostat. This website has some interesting information on it that when I researched further I found conflicting info. I recommend Vivint to everyone I talk to. The response time for the monitoring is amazing. I originally wanted to go with Protect America, but they don’t even have a professional install the system. I feel bad for people that have had issues with this company, because my experience has been nothing but amazing!
  16. User Score
    0
    December 28th, 2015
    11 people found this review helpful!
    Today, Vivint went from a 5 to a 0. My contract expired this month, which means the last payment should have been auto-withdrawn from my bank account last month. I called them well in advance of the cancellation date, and they confirmed everything was in order and the last payment was in November.

    Then today (December 28), I found that they had taken another monthly payment, after telling me I didn’t owe anything after November.

    When I called them, they passed me to a “customer loyalty” rep, who tried to tell me my contract actually didn’t expire until January (that’s an outright lie, it’s not what the contract says), and refused to reverse the payment. But the rep offered to “help me out” with a $20/mo. lower payment if I continue month-to-month. Who the [expletive] do they think they are?

    I now have a complaint in with the BBB to get my refund. If you ever have them come to your door, don’t walk away – RUN.

  17. User Score
    1
    December 23rd, 2015
    4 people found this review helpful!
    I have been with Vivint since before they were called Vivint and I liked the technology that they used, which is why I went with them. I still like the technology but they are not the creators of technology, only the installers and monitors of it. I have had installers come for adjustments but when I wanted to install a carbon monoxide detector, they were trying to charge twice the price of the same detector found on Amazon. I looked it up and saw that installation should be pretty easy and straightforward so I purchased a couple from Amazon. When they arrived, I followed the instructions, only to find that Vivint had locked out the ability to add sensors. I called tech support and they initially stated they could add them over the phone (there is a code that needs to be entered for the controller and detector to talk to each other). Then they stopped and said they COULDN’T do it because a CO detector is a “life safety” device and a licensed installer has to install it and they would charge me $50 for an installer to come out. The nearest they could get an installer was today between 8AM and 11AM. That appointment was made three weeks ago. It is now 11AM and the installer is not here. I am getting fairly upset because this is preventing me from doing anything else when I could have done it myself in about 15 minutes three weeks ago for free if they had allowed me to. It is MY life’s safety and I trust myself over their installer. It’s a racket they are running.
  18. User Score
    0
    December 19th, 2015
    6 people found this review helpful!
    In November we moved from one home to another locally. I contacted Vivint to move our service that already was lackluster. They advised that they could move the service and since I mentioned that I was not impressed with the services I already had the representative advised that our out of date equipment was probably the cause and he talked me into upgrading with a new 60 month contract. The install date was more than a week away, which was inconvenient, but none the less accepted. That date arrived and Vivint called to cancel the install. Then proceeded to only offer times that no one was home for the install. I made arrangements to have my daughter to take off work one Friday and got everything scheduled. The install time came and went with no Vivint, so I called and found out that the install was never scheduled. I was furious at this point and was moved to what I was told to be the customer loyalty department and they got me an install date and time that was also inconvenient, but offered to have the installer come at the end of the time window (11am-2pm) closer to the 2pm. I could take off work a little early so it sort of worked. I called a few days prior to the install to make sure nothing was messed up and the representative advised me that a window of 11am-2pm was just that and they could not have the installer come at a certain time. Magically he had an opening for the time frame I had originally requested 2pm-5pm. The installer came out about 3pm and started work. He got the control panel in and quickly put all the sensors up and found that the panel had communication problems, then found that the garage sensor was defective, then I noticed that the panel was not communicating with the door locks correctly. I was also informwd that the thermostat that I had on the old system was not listed for the new system and I would have to pay $129 for one because I did not bring the old one from my old house. I was told to bring only the control pad for a $50 credit. The installer called and got that corrected he also advised he would come back Sunday with new components to fix everything that did not work on the new system. He left at close to 8pm. Not long after I went to bed, then woke up at midnight freezing. The thermostat (Vivint) said the heat was on heating to 72 degrees, but it wasnt, It was cold. So in the middle of the night I am up finding the old thermostat and reinstalling it so we can be warm. I am again left out in the cold by Vivint ……literally. the only “compensation” I have been offered is a credit for the month that I paid when I didn’t actually have service. I expect more from Vivint, but with the service I have had so far, I expect to be canceling my contract and probably being forced into litigation. Would I recommend Vivint to anyone : NO. There have been multiple failures on Vivints part and I expect nothing but failure from this point on.
  19. User Score
    0
    December 18th, 2015
    6 people found this review helpful!
    These guys are awful. I got locked into a contract and when I sold my house and had to move into a rental they told me my options were to either continue paying for the service and not use it or to cancel for the contact and pay for the full cost of the service up front. These guys are crooks, DO NOT SIGN A CONTRACT with them.
  20. User Score
    9
    December 14th, 2015
    1 people found this review helpful!
    Thus far we have been highly satisfied with the Vivint system. Response time has been very quick and unit is easy to use. Though the monthly fee seems a little high, we would not switch.
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Our Score
6.5
User Score
2.4
Rank this Company
Ratings Breakdown

Price

Monthly Price
$39.99 - $69.99

Up-Front Costs

Activation, Install & Equipment
$99-$399

Technology & Equip.

10/10 = BEST
10

Contract Length

Total # of months
42-60 Months

Cancellation Policy

Can you cancel contract?
Pay Full

Monitoring

Response Time
Fast

Time in Business

Total # of years
15 Years

B-

Customer Support

Good, Bad, Limited
Limited

SDM Rank

Top 100 Company Rank
5

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
332
Our Score
9.4
User Score
8.5
Rank this Company
Ratings Breakdown

Price

Monthly Price (Copper package)
$19.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
22 Years

A

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
15

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
779