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#41
vivint-130x130

Vivint

48 - 60 Month Contract, Home Automation, Lifetime Warranty

Our Score
6.5
User Score
2.6

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Our Score
6.5
User Score
2.6
Rank this Company

Ratings Breakdown

Price

Monthly Price
$53.99

Up-Front Costs

Activation, Install & Equipment
$99-$399

Technology & Equip.

10/10 = BEST
10

Contract Length

Total # of months
48 - 60 Months

Cancellation Policy

Can you cancel contract?
Pay Full

Monitoring

Response Time
Fast

Time in Business

Total # of years
15 Years

B+

Customer Support

Good, Bad, Limited
Limited

SDM Rank

Top 100 Company Rank
5

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
374

This Review is maintained by Jordan Zornes

Review Last Updated: May 25, 2016

Here’s the deal

Vivint Inc. is one of the largest home automation and home security companies in North America. Vivint currently provides services to over one million customers and won best product of 2015 by PC Magazine. One major downside to Vivint’s service is it requires you to sign a minimum 48 – 60 month contract which starts at $53.99/mo. This contract length is considerably longer than the industry average of 24-36 months (2-3 years) and the monthly fee is significantly more expensive than the industry average of $29.99/mo but the high-tech home automation equipment helps justify these prices. See how Vivint compares to the top rated home security companies below:

Rank Chart
Monthly Price
Upfront Costs
Has Video
Review

#1

$19.99
$0
Yes

#2

$34.99
$99.95
Yes

#3

$24.99
$0
Yes

#41
vivint-130x130

$53.99
$99-$399
Yes

The Good

Free Equipment Available

New customers of Vivint can take advantage of getting their whole system ($1500 worth) for free by signing a 60-month agreement at $60.99 per month. You will receive Vivint SkyControl touchscreen, 7 different pieces of security equipment that you can customize based on your needs, as well as two smart home devices.

Video Surveillance Available

Vivint offers state-of-the-art video equipment that integrates with home automation features to help you know what’s going on at your home at all times. There are outdoor, indoor, and doorbell cameras available through Vivint in which you can view any of your recordings from the Vivint Sky Mobile App for up to 30 days.

Vivint Sky App On iOS & Android

Vivint’s mobile app, the Vivint Sky App has excellent ratings from Google Play and the Apple App store, both averaging around  4.5/5 on both platforms with thousands of ratings. With the Vivint Sky App, users can control every aspect of their home security and home automation features. For example, using the Vivint Sky Mobile App you can control the temperature in your home, lock and unlock doors, arm or disarm your system, view and record live video feed in or outside your home, and more. Keep in mind you’ll need to purchase additional equipment to enable these services.

Lifetime Equipment Warranty

Vivint offers a lifetime warranty on all of its equipment as long as you are still a paying customer. Any defective equipment that needs repairs or replacing is free before the first 120 days where after that, you will be charged for $49 per visit.

What Customers Are Saying

Based on user reviews we’ve received, customers love taking advantage of the Vivint Sky app which allows them to control of their home security and home automation features as well as sync up with other products like Amazon Echo and Google’s Nest.

The Bad

Minimum 48 – 60 month Contract

The minimum contract length to get started with Vivint is 48 – 60 months.

Minimum $53.99/Mo.

Vivint starts its most basic monitoring plans at $53.99 per month and if decide to take the free equipment mentioned above then you will have to pay $60.99 per month for 60 months. We have found Vivint to be one of the most expensive home security and home automation providers in the industry, so if you’re on a budget we recommend you look elsewhere.

No Cancellation Option During Contract

When you sign a contract with Vivint, you are bound to it for 60 months and there are no options to opt out other than paying the balance that is left.

What Customers Are Saying

While some users have mentioned that they love the technology, equipment, and the mobile apps of Vivint, a majority of the reviews are negative. Based on the customer reviews we’ve received, common customer complaints include issues with equipment not functioning correctly, pushy salespeople, problems with billing, and not having the ability to cancel during the contract period.

Want to know which home security companies are top rated? Click Here

The Bottom Line

If you’re looking for cutting-edge home security and home automation technology, Vivint has what you’re looking for. From sleek looking security equipment to useful features that allow you to control every aspect of your system remotely using its mobile app, you won’t be disappointed in Vivint’s offering.

But there’s a catch…

However, its higher than average monthly fee and longer than average 48 – 60 month contract make Vivint one of the most expensive home security options available. We highly recommend you investigate other home security companies before making your final decision.

View Top Rated Companies

Frequently Asked Questions

How Much Does Vivint Cost?

Vivint’s minimum monitoring plan starts at $53.99 per month. You have the option to receive free equipment but you must pay $60.99 per month for 60 months.

What Is Vivint’s Contract Length?

The contract length ranges from 48 – 60 months.

Does Vivint Offer Video Surveillance?

Vivint offers great technology for video surveillance and has indoor, outdoor, and doorbell cameras available.

Does Vivint Offer An Equipment Warranty?

Vivint offers a lifetime warranty on its equipment as long as you are under contract. Any repairs needed for defective equipment will be free for the first 120 days, however, after that, there is a flat fee of $49 per visit.

Does Vivint Provide A Mobile App?

Customers can use the Vivint Sky app to manage all aspects of their home security and home automation. Vivint Sky currently has an average 4+/5 rating on Google Play and the Apple App Store.

Additional Information on Vivint Smart Home

With a qualifying credit score, Vivint will install and activate a top-of-the-line home automation system for $199 upfront, which is cheaper than most home automation packages.  This system is a combination of home security needs plus extra technology that allows the home owner to monitor other parts of the house, such as doors and the thermostat from a smart phone or computer.  Each system comes with the following:

  • 1 touch screen panel
  • 1 video camera
  • 1 electronic door lock
  • 1 smart thermostat
  • 1 small appliance control
  • 12 energy-efficient light bulbs
  • 3 door/window sensors
  • 1 motion detector
  • 1 key fob
  • 1 yard sign
  • Video surveillance
  • Remote temperature control
  • Energy savings
  • Severe weather alerts
  • Vivint Live wireless communication
  • Free app for remote monitoring

Through this system a customer can control almost all features of the home remotely: the doors, the thermostat, video surveillance, lighting, etc.  The apps are free, which is an added bonus considering many companies charge extra for those.  Also, it provides emergency and non-emergency alerts, such as severe weather warnings and information on malfunctioning equipment.  This offer is essentially a combination of the home security package and the energy savings package with the added benefits of remote access and total control from anywhere.

What is it Lacking?

While the Vivint package is one of the most comprehensive on the market, it does lack some of the amenities that other companies provide.  For example, some companies provide weatherproof, wireless garage door sensors in their package which allows home owners the flexibility to control their garage door, gates, or detached garages.  Other features that Vivint does not provide that some companies do are email/text notifications regarding the system, a no money back guarantee, and energy saving smart plugs.

What Does This Mean For You?

Even though Vivint does not provide all the services that some companies make available, between the price and amount of total features included in the deal their overall home automation package is one of the best on the market.  Some companies require new customers to purchase each part of the automation individually (camera package, door package, energy package, etc.) which can add up quickly. Vivint includes all these features in one comprehensive offer which makes purchasing, installing, and monitoring easy and user friendly.

With over one million subscribers and over seven thousand employees, Vivint has grown over the last two decades to become a home security powerhouse. Their goal is to create simple and affordable smart home solutions with well-designed products and equipment. Their technology is designed to save time and money while simplifying security and automation.

Technology and Equipment Overview

Vivint Sky, released in 2014, is an update on Vivint’s smart home hub. It features a touchscreen display with the SkyControl platform allowing you to control lights, thermostats, and door locks, as well as monitor video feeds from mobile devices, cameras, thermostat, and other products. If you have a smartphone, it pairs with a companion app for Android or iOS devices. You can also stream live HD video from installed cameras and Vivint Doorbell CameraTM, or watch and share recorded clips via the Smart ClipsTM feature. The app promises real-time updates for your home through the mobile app like door lock and window status, temperature control, and motion detection.

Here’s what is included:

  • 3 wireless door/window contact sensors
  • Motion sensor
  • Key fob for arming and disarming the system
  • Main control panel
  • Power adapter and battery
  • Cellular card that installs into the control panel

Smart home services include:

  • Doorbell video
  • HD video recording
  • Remote door access
  • Smart temperature control
  • Garage door controller
  • Outdoor video

The equipment comes with a lifetime warranty. If for any reason a piece of equipment malfunctions or breaks, Vivint will replace it for no charge.

Pricing and Packages

Vivint offers three different packages: Smart Protect, Smart Protect and Control, and the Smart Complete. These packages range in equipment and features included as well as monthly monitoring fees and installation requirements. Packages start at $39.99/month and an activation fee ranging from $99 – $199 may apply.

 

Starter Package

Smart Protect

Standard Security Equipment

  • Skycontrol panel
  • Five additional points of security equipment
    • Smoke detector
    • Door/window sensor
    • Motion detector
    • Key fob
    • Recessed door sensor
    • Glass break detector
    • Flood sensor
    • Carbon monoxide sensor
  • Home automation is not included
  • Vivint Monitoring Service
    • 24/7 monitoring
    • Free Vivint mobile app
    • Vivint Live service
    • Event notifications
    • Severe weather alerts
    • Tech support
  • Standard Security Equipment
    • Vivint SkyControl panel
    • Smoke detector
    • Door and window sensors
    • Motion detector
    • Key fob
    • Yard sign
    • Additional equipment available

Smart Protect & Control

Smart Complete

  • Vivint Monitoring Service
    • 24/7 monitoring
    • Free vivint mobile app
    • Vivint Live service
    • Event notifications
    • Severe weather alerts
    • Tech support
  • Standard Security Equipment
    • Vivint SkyControl panel
    • Smoke detector
    • Door and window sensors
    • Motion detector
    • Key fob
    • Yard sign
  • Customers choose 2 of the 3 smart home services:
    • Doorbell camera
    • Doorlock
    • Thermostat
  • Vivint Monitoring Service
    • 24/7 monitoring
    • Free Vivint mobile app
    • Vivint Live service
    • Event notifications
    • Severe weather alerts
    • Tech support
  • Standard Security Equipment
    • Vivint SkyControl panel
    • Smoke detector
    • Door and window sensors
    • Motion detector
    • Key fob
    • Yard sign
  • All of the 3 smart home services:
    • Doorbell camera
    • Doorlock
    • Thermostat
  • Local cloud storage
    • 1 terabyte of secure cloud storage
    • Space for more than 300,000 photos
    • Automatic back-up of files

Contract and Cancellation

Vivint provides their customers with all of the equipment throughout the duration of the service. New customers are eligible for up to $1,500 worth of free equipment which can also include free installation if applicable. With these perks, Vivint does require a long-term commitment.

Customers are required to commit to a 48-60 month monitoring agreement. Customers are only eligible for these contracts if they have a decent credit score and own the home. Other taxes and fees may apply when installing and when canceling. There is a grace period for customers to cancel Vivint services without a penalty. However, after this period, customers will be required to pay out the remainder of the contract.

Installation

Vivint requires that one of their certified technicians install their home security system. There is no DIY option for Vivint customers. Coordinating with home security technicians can be a little difficult. Homeowners are required to be present throughout the duration of the installation process and on average it takes 1-4 hours.

While the installation itself may be “free,” there is often times an activation fee associated with Vivint’s service prior to monitoring officially starting (this does exclude the Starter Package which costs $399 to install unless upgraded to a higher tiered package). Activation fees range from $99-$199, but can be waived or vary in cost depending on the package and service selected.

Monitoring

Vivint’s monitoring service covers all of North America and New Zealand. Their monitoring centers are located in the United States. Monitoring services apply to all three of the Vivint home security packages. Features include:

  • 24 x 7 x 365 monitoring
  • Vivint mobile app on iOS and Android
  • Vivint live service
  • Immediate event notifications
  • Severe weather alerts
  • Around the clock customer care

There are upgrades available within the monitoring service for an additional charge.

To learn more about Vivint home security, visit their website for more information. For more information on other home security providers, view other company profiles.

The Good

With a qualifying credit score, Vivint will install and activate a top-of-the-line home automation system for $199 upfront, which is cheaper than most home automation packages.  This system is a combination of home security needs plus extra technology that allows the home owner to monitor other parts of the house, such as doors and the thermostat from a smart phone or computer.  Each system comes with the following:

  • 1 touch screen panel
  • 1 video camera
  • 1 electronic door lock
  • 1 smart thermostat
  • 1 small appliance control
  • 12 energy-efficient light bulbs
  • 3 door/window sensors
  • 1 motion detector
  • 1 key fob
  • 1 yard sign
  • Video surveillance
  • Remote temperature control
  • Energy savings
  • Severe weather alerts
  • Vivint Live wireless communication
  • Free app for remote monitoring

Through this system a customer can control almost all features of the home remotely: the doors, the thermostat, video surveillance, lighting, etc.  The apps are free, which is an added bonus considering many companies charge extra for those.  Also, it provides emergency and non-emergency alerts, such as severe weather warnings and information on malfunctioning equipment.  This offer is essentially a combination of the home security package and the energy savings package with the added benefits of remote access and total control from anywhere.

The Bad

While the Vivint package is one of the most comprehensive on the market, it does lack some of the amenities that other companies provide.  For example, some companies provide weatherproof, wireless garage door sensors in their package which allows home owners the flexibility to control their garage door, gates, or detached garages.  Other features that Vivint does not provide that some companies do are email/text notifications regarding the system, a no money back guarantee, and energy saving smart plugs.

The Bottom Line

Even though Vivint does not provide all the services that some companies make available, between the price and amount of total features included in the deal their overall home automation package is one of the best on the market.  Some companies require new customers to purchase each part of the automation individually (camera package, door package, energy package, etc.) which can add up quickly.  Vivint includes all these features in one comprehensive offer which makes purchasing, installing, and monitoring easy and user friendly.

With over one million subscribers and over seven thousand employees, Vivint has grown over the last two decades to become a home security powerhouse. Their goal is to create simple and affordable smart home solutions with well-designed products and equipment. Their technology is designed to save time and money while simplifying security and automation.

Technology and Equipment Overview

Vivint Sky, released in 2014, is an update on Vivint’s smart home hub. It features a touchscreen display with the SkyControl platform allowing you to control lights, thermostats, and door locks, as well as monitor video feeds from mobile devices, cameras, thermostat, and other products. If you have a smartphone, it pairs with a companion app for Android or iOS devices. You can also stream live HD video from installed cameras and Vivint Doorbell CameraTM, or watch and share recorded clips via the Smart ClipsTM feature. The app promises real-time updates for your home through the mobile app like door lock and window status, temperature control, and motion detection.

Here’s what is included:

  • 3 wireless door/window contact sensors
  • motion sensor
  • key fob for arming and disarming the system
  • main control panel
  • power adapter and battery
  • cellular card that installs into the control panel

Smart home services include:

  • Doorbell video
  • HD video recording
  • Remote door access
  • Smart temperature control
  • Garage door controller
  • Outdoor video

The equipment comes with a lifetime warranty. If for any reason a piece of equipment malfunctions or breaks, Vivint will replace it for no charge.

Pricing and Packages

Vivint offers three different packages: Smart Protect, Smart Protect and Control, and the Smart Complete. These packages range in equipment and features included as well as monthly monitoring fees and installation requirements. Packages start at $39.99/month and an activation fee ranging from $99 – $199 may apply.

Starter Package:

  • Standard Security Equipment
    • Skycontrol panel
    • Five additional points of security equipment (customer get to choose 5 of the following):
      • Smoke detector
      • Door/window sensor
      • Motion detector
      • Key fob
      • Recessed door sensor
      • Glass break detector
      • Flood sensor
      • Carbon monoxide sensor
    • Home automation is not included

Smart Protect: 

  • Vivint Monitoring Service
    • 24/7 monitoring
    • Free Vivint mobile app
    • Vivint Live service
    • Event notifications
    • Severe weather alerts
    • Tech support
  • Standard Security Equipment
    • Vivint SkyControl panel
    • Smoke detector
    • Door and window sensors
    • Motion detector
    • Key fob
    • Yard sign
    • Additional equipment available at additional costs

Smart Protect and Control

  • Vivint Monitoring Service
    • 24/7 monitoring
    • Free vivint mobile app
    • Vivint Live service
    • Event notifications
    • Severe weather alerts
    • Tech support
  • Standard Security Equipment
    • Vivint SkyControl panel
    • Smoke detector
    • Door and window sensors
    • Motion detector
    • Key fob
    • Yard sign
    • Additional equipment available at additional costs
  • Customers choose 2 of the 3 smart home services:
    • Doorbell camera
    • Doorlock
    • Thermostat

Smart Complete

  • Vivint Monitoring Service
    • 24/7 monitoring
    • Free Vivint mobile app
    • Vivint Live service
    • Event notifications
    • Severe weather alerts
    • Tech support
  • Standard Security Equipment
    • Vivint SkyControl panel
    • Smoke detector
    • Door and window sensors
    • Motion detector
    • Key fob
    • Yard sign
    • Additional equipment available at additional costs
  • All of the 3 smart home services:
    • Doorbell camera
    • Doorlock
    • Thermostat
  • Local cloud storage
    • 1 terabyte of secure cloud storage
    • Space for more than 300,000 photos
    • Automatic back-up of files

Contract and Cancellation

Vivint provides their customers with all of the equipment throughout the duration of the service. New customers are eligible for up to $1,500 worth of free equipment which can also include free installation if applicable. With these perks, Vivint does require a long-term commitment.

Customers are required to commit to a 48-60 month monitoring agreement. Customers are only eligible for these contracts if they have a decent credit score and own the home. Other taxes and fees may apply when installing and when canceling. There is a grace period for customers to cancel Vivint services without a penalty. However, after this period, customers will be required to pay out the remainder of the contract.

Installation

Vivint requires that one of their certified technicians install their home security system. There is no DIY option for Vivint customers. Coordinating with home security technicians can be a little difficult. Homeowners are required to be present throughout the duration of the installation process and on average it takes 1-4 hours.

While the installation itself may be “free,” there is often times an activation fee associated with Vivint’s service prior to monitoring officially starting (this does exclude the Starter Package which costs $399 to install unless upgraded to a higher tiered package). Activation fees range from $99-$199, but can be waived or vary in cost depending on the package and service selected.

Monitoring

Vivint’s monitoring service covers all of North America and New Zealand. Their monitoring centers are located in the United States. Monitoring services apply to all three of the Vivint home security packages. Features include:

  • 24 x 7 x 365 monitoring
  • Vivint mobile app on iOS and Android
  • Vivint live service
  • Immediate event notifications
  • Severe weather alerts
  • Around the clock customer care

There are upgrades available within the monitoring service for an additional charge.

To learn more about Vivint home security, visit their website for more information. For more information on other home security providers, view other company profiles.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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374 Vivint Reviews

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  1. User Score
    0
    May 23rd, 2016 Bakersfield, CA
    0 people found this review helpful!
    We signed a contract for 48 months, which in itself is outrageous, and we will be moving to a different state so we called to terminate the contract. We were told that we had 20 months left and therefore in order to cancel we would have to pay the remaining balance of $1360. Are you f*&@$% kidding me???? That is absolutely disgusting. What a bunch of thieves. Besides that, the service has been mediocre at best. Don’t use Vivint. PLEASE.
    Read More
  2. User Score
    10
    May 18th, 2016 Denver, CO
    0 people found this review helpful!
    I just had Vivint installed, Awesome customer service and the product is the cutting edge of technology
    Read More
  3. User Score
    0
    May 17th, 2016
    1 people found this review helpful!
    100 percent dissatisfied with Vivint. I was supposed to have an outdoor camera provided as part of my contract. They never did provide me with one and even the indoor camera would go offline without any reason. They are only concerned about collecting their bill and reneged on the contract the moment they never provided the proper equipment. They do not get this so I ordered them to remove their system. I also would leave a message with a tech and never even got a return call. I will never recommend anyone to get hooped into a contract with this crappy company.
    Read More
  4. User Score
    0
    May 16th, 2016 Warren, TX
    2 people found this review helpful!
    I have had the system for 3 years now and have had problem after problem. The system regularly gives off false alarms and authorities are dispatched. We have disabled most of the system. Vivint will not let me out of the remainder of my contract even though most of the system is useless.
    Read More
  5. User Score
    5
    May 16th, 2016 Fair Oaks, CA
    1 people found this review helpful!
    Paying extra each month for cameras that aren’t recording. Customer service rep was super nice and gave me a small credit but the problem is still not fixed after almost 2 hours on the phone trying to reboot everything. Was told I would get a phone call back since it wasn’t fixed but no scheduled appointment for someone to come fix it. My parents had many problems with their cameras having to be replaced.
    Read More
  6. User Score
    0
    May 15th, 2016 Fort Worth, TX
    3 people found this review helpful!
    Pretty soon they will be changing their name as they usually do. Don’t let them anywhere your house. They will say anything to make a sale.
    Read More
  7. User Score
    9
    May 14th, 2016 Valley Stream, NY
    2 people found this review helpful!
    We Have Had Their Service For Several Months….We Simply Love Everything Vivint….We Have Had Several Top Compani s Home Monitoring Service And Vivint Outshine Them By Far…
    Read More
  8. User Score
    10
    May 11th, 2016 Groves, TX
    1 people found this review helpful!
    100% satisfied.
    Read More
  9. User Score
    1
    May 11th, 2016 Anchorage, AK
    3 people found this review helpful!
    Already canceled our contract since we’re still on the trial period. Insult to injury I’m also locked out of the house because the fn app keeps crashing. 10 days until they remove the equipment… thinking I’m gonna speed that up when my GF arrives and I rip every piece of vivint shi* off the walls and doors.
    Read More
  10. User Score
    0
    May 9th, 2016 Groves, TX
    2 people found this review helpful!
    Salesman lied when making the sale about being able to cancel in one year.
    Read More
  11. User Score
    0
    May 7th, 2016 Saint Louis, MO
    5 people found this review helpful!
    Received a home visit from a Vivint sales person misrepresenting himself with ADT ,my current alarm company, stating I was getting a free upgrade from ADT. Pricing would be the same just upgrading my equipment. He could not produce any paperwork nor business card with ADT on it. He advised that I would not be under contract. This person lied through his teeth. When he noticed I was looking at his company badge with his name on it, he turned the badge around so I could only see the back of the badge. STAY AWAY from a company that lies to get you to install their system.
    Read More
  12. User Score
    0
    May 5th, 2016 Houston, TX
    6 people found this review helpful!
    ****** BEWARE, DO NOT USE VIVINT *******

    We signed a Vivint contract almost 1 yr ago. Brady Martinez was the rep who came to our door. He has been with the company for a long time he told us. This is a hard sell type of deal they make with you in the evening hours at your house. As part of our “special” deal we were to receive a doorbell camera, interior plug in style camera and 2 outdoor cameras. When you sign the contract they tell you the installers are in the neighborhood and they can install same day. This is true for the panel, doorbell and interior camera. However we were told the outdoor cameras come later. Weeks went by and we were told the cameras were on back order over and over again. Now they tell me it was never part of my deal. I have the text messages from Brady the rep where we discuss when the outdoor cameras will be installed and when. These are from the day of the contract and then again not even a month later he tells me they are still on back order. WHY WOULD HE TELL ME THIS IF I WAS NEVER SUPPOSED TO GET THEM?? After sharing the texts with Customer Care a few days ago they said I have to pay extra even with the evidence. They won’t even try and work it out, so now it’s time to review my experience. Oh and BTW, our doorbell camera still doesn’t work right and goes off whenever it feels like it and doesn’t go off when someone actually comes to the door. Then just the other day our alarm triggered for the first time. Vivint called us immediately as they should, however they said that the cops will not be going to the house because we didn’t have a permit on file. We never even knew we were supposed to have a permit with the local PD?? (which cost $$) It would have been nice to be educated on that matter. I’m trying to get out of the 5 yr contract as we speak. My wife and I have not been pleased. My neighbors who signed up the week they came thru are having the same problems. Will not recommend to anyone. Use another company or don’t commit to the hard sell in your kitchen without the homework. We made a mistake…

    REMIND YOU THE FIRST TEXTS MESSAGES I HAVE ARE FROM THE DAY WE SIGNED THE CONTRACT. BRADY COULD NOT HAVE FORGOTTEN THE DEAL WE SHOOK ON.

    Read More
  13. User Score
    1
    May 5th, 2016 Green Lane, PA
    4 people found this review helpful!
    These guys are an absolute joke when it comes to customer service. My hardware stopped working and they want to charge me $50 to have a service tech come out. Hardware malfunction and customer has to pay for it? That is pathetic. When my cable hardware is having an issue then xfinity replaces the hardware for no charge and has no service charge. When I have problems with my pest control, the company comes out and retreats for no charge. Own your mistakes vivint. Your stuff isn’t working, then replace it and don’t charge the customer unless it was damage caused by the user
    Read More
  14. User Score
    5
    May 2nd, 2016 Iola, KS
    4 people found this review helpful!
    Have not heard from anyone with Vivint since I was contacted about recall on lamp on/off feature. Seems like after they have your signed contract there is no follow up.
    Read More
  15. User Score
    0
    May 2nd, 2016 Bakersfield, CA
    3 people found this review helpful!
    They are not clear that you are signing a 48 month contract and if you cancel before that you have to pay the balance of what’s left in the contract
    Read More
  16. User Score
    0
    April 30th, 2016 Cedar Hill, TX
    4 people found this review helpful!
    This has been by far the worst experience ever!!!! My system was installed less than a week ago and I have made at least 10 phone calls and met with with 3 technicians, countless hours of troubleshooting, and taken off twice, to fix a system that clearly should have never been installed. Stay away!!! Far away!!!!
    Read More
  17. User Score
    10
    April 29th, 2016 Louisville, KY
    3 people found this review helpful!
    Janessa H helped me on the Live Chat to remove the Low Battery Alert on the Control Panel…Not only was she quick and responsive but even laughed via chat at a lame joke I made.
    Thank you Janessa H and you deserve a pay raise!
    Read More
  18. User Score
    10
    April 29th, 2016
    3 people found this review helpful!
    Any bad review here was probably because who ever has had any encounter with Vivint personnel it was either A) a new customer service agent in training B) someone from fluent alarm acting like a d*** to give Vivint a bad rap or C) a rookie sales rep. If you do proper educated research you’ll find that companies beg Vivint to partner with them (nest) and that their sales force is actually world recognized for the money and effort that goes into training them. Vivint kicks butt for ever has it and offers services and protection far beyond the ability of any competition. People are too naïve to think Vivint is anything but great.
    Read More
  19. User Score
    2
    April 27th, 2016 Port Charlotte, FL
    7 people found this review helpful!
    The installation took more than 7 hours, and they were not able to get the space monkey to work. They came back the next day to try again but I told them to forget it. With out the space monkey it was going to cost more than $91 a month + taxes and fees for 60 months. The installers were great but the people I spoke with at the company were less than customer service oriented. Customer service personnel would promise you the world but then they would not call back. This is not a company that I would want to do business with. I ended up cancelling, and having the equipment removed.
    Read More
  20. User Score
    2
    April 27th, 2016 Phenix City, AL
    8 people found this review helpful!
    We have been with Vivint since 2011. In the beginning, they were a little on the expensive side but at the time, they were ahead of most of the other companies in technology. Just recently we wanted to add a camera to our existing system, Vivint said that they could do it but it would cost us about $400. for a doorbell camera and then our bill would go up about $6.00 more a month which would have brought our monthly bill up to about $67. a month. So I decided to shop around and I found out that ADT would provide us with 2 cameras for much less than what Vivint was asking for. The worst part was calling Vivint and telling them that you wanted to discontinue their service with them. Although our contract ended years ago, the so called manager on the phone gave me a hard time saying that we renewed our contract some time back, which we never did. We did have some rude guy come to our door once and got mad at us because we didn’t want to renew. He was nice at first but when we told him that wanted to shop around first. he got real sassy and sarcastic. If these people come to your door with that big orange sign, you’d better think twice because when it comes time to leave them they will high pressure you, and give you a really hard time.
    Read More

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Our Score
6.5
User Score
2.6
Rank this Company

Ratings Breakdown

Price

Monthly Price
$53.99

Up-Front Costs

Activation, Install & Equipment
$99-$399

Technology & Equip.

10/10 = BEST
10

Contract Length

Total # of months
48 - 60 Months

Cancellation Policy

Can you cancel contract?
Pay Full

Monitoring

Response Time
Fast

Time in Business

Total # of years
15 Years

B+

Customer Support

Good, Bad, Limited
Limited

SDM Rank

Top 100 Company Rank
5

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
374
Our Score
9.4
User Score
8.6
Rank this Company

Ratings Breakdown

Price

Monthly Price (Copper package)
$19.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
22 Years

A

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
15

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
969