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#41
vivint-130x130

Vivint

42-Month Contract, Home Automation, Lifetime Warranty

Our Score
6.5
User Score
2.5
Our Score
6.5
User Score
2.5
Rank this Company

Ratings Breakdown

Price

Monthly Price
$53.99

Up-Front Costs

Activation, Install & Equipment
$99-$399

Technology & Equip.

10/10 = BEST
10

Contract Length

Total # of months
42-60 Months

Cancellation Policy

Can you cancel contract?
Pay Full

Monitoring

Response Time
Fast

Time in Business

Total # of years
15 Years

C+

Customer Support

Good, Bad, Limited
Limited

SDM Rank

Top 100 Company Rank
5

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
356

This Review is maintained by Jordan Zornes

Review Last Updated: April 6, 2016

Vivint Inc. is one of the largest home automation and home security companies in North America. Vivint currently provides services to over one million customers and won best product of 2015 by PC Magazine. One major downside to Vivint’s service is it requires you to sign a minimum 42-month (3.5 years) contract which starts at $53.99/mo. This contract length is considerably longer than the industry average of 24-36 months (2-3 years) and the monthly fee is significantly more expensive than the industry average of $29.99/mo. See how Vivint compares to the top rated home security companies below:

Rank Chart
Monthly Price
Upfront Costs
Has Video
Review

#1

$19.99
$0
Yes

#2

$34.99
$99.95
Yes

#3

$24.99
$0
Yes

#41
vivint-130x130

$53.99
$99-$399
Yes

The Good

  • Video Surveillance Available
  • Mobile App Available On iOS, Android, and Windows Devices
  • Lifetime Equipment Warranty
  • Home Automation Services Available
  • Severe Weather Alerts

When it comes to home security and home automation, Vivint’s technology is considered to be some of the best in the industry. For example, using the Vivint Sky Mobile App you can control the temperature in your home, lock and unlock doors, arm or disarm your system, view and record live video feed in or outside your home, and more. Keep in mind you’ll need to purchase additional equipment to enable these services.

With the base security package customers receive a touch screen control panel, smoke detector, door and window sensor, motion detector, and key fob. The key fob can be used to arm or disarm the system without needing to enter the home. Additional equipment can be purchased including a recessed door sensor, glass break detector, flood/freeze sensor, carbon monoxide detector, tilt sensor, small appliance control, and panic pendant.

Overall, the technology used by Vivint for home security and automation can be considered cutting edge.

The Bad

  • Minimum 42-Month Contract
  • Minimum $53.99/mo.
  • No Cancellation Option During Contract Period
  • Poor Customer Reviews (see below)

Based on the customer reviews we’ve received, common customer complaints include issues with equipment not functioning correctly, pushy salespeople, problems with billing, and not having the ability to cancel during the contract period. The only option available to cancel an existing plan with Vivint is to pay off the remaining term of the contract. For example, if you have 12 months left on your contract, you’ll need to pay the balance owed over the next 12 months in order to cancel your service.

We have found Vivint to be one of the most expensive home security and home automation providers in the industry, so if you’re on a budget we recommend you look elsewhere. Also, the minimum contact period is 42-months (3.5 years), which is significantly longer than the industry average of 24-36 months (2-3 years).

Want to know which home security companies are top rated? Click Here

The Bottom Line

If you’re looking for cutting-edge home security and home automation technology, Vivint has what you’re looking for. From sleek looking security equipment to useful features that allow you to control every aspect of your system remotely using its mobile app, you won’t be disappointed in Vivint’s offering.

However, its higher than average monthly fee and longer than average 42-month contract make Vivint one of the most expensive home security options available. We highly recommend you investigate other home security companies before making your final decision.

View Top Rated Companies

The Good

With a qualifying credit score, Vivint will install and activate a top-of-the-line home automation system for $199 upfront, which is cheaper than most home automation packages.  This system is a combination of home security needs plus extra technology that allows the home owner to monitor other parts of the house, such as doors and the thermostat from a smart phone or computer.  Each system comes with the following:

  • 1 touch screen panel
  • 1 video camera
  • 1 electronic door lock
  • 1 smart thermostat
  • 1 small appliance control
  • 12 energy-efficient light bulbs
  • 3 door/window sensors
  • 1 motion detector
  • 1 key fob
  • 1 yard sign
  • Video surveillance
  • Remote temperature control
  • Energy savings
  • Severe weather alerts
  • Vivint Live wireless communication
  • Free app for remote monitoring

Through this system a customer can control almost all features of the home remotely: the doors, the thermostat, video surveillance, lighting, etc.  The apps are free, which is an added bonus considering many companies charge extra for those.  Also, it provides emergency and non-emergency alerts, such as severe weather warnings and information on malfunctioning equipment.  This offer is essentially a combination of the home security package and the energy savings package with the added benefits of remote access and total control from anywhere.

The Bad

While the Vivint package is one of the most comprehensive on the market, it does lack some of the amenities that other companies provide.  For example, some companies provide weatherproof, wireless garage door sensors in their package which allows home owners the flexibility to control their garage door, gates, or detached garages.  Other features that Vivint does not provide that some companies do are email/text notifications regarding the system, a no money back guarantee, and energy saving smart plugs.

The Bottom Line

Even though Vivint does not provide all the services that some companies make available, between the price and amount of total features included in the deal their overall home automation package is one of the best on the market.  Some companies require new customers to purchase each part of the automation individually (camera package, door package, energy package, etc.) which can add up quickly.  Vivint includes all these features in one comprehensive offer which makes purchasing, installing, and monitoring easy and user friendly.

With over one million subscribers and over seven thousand employees, Vivint has grown over the last two decades to become a home security powerhouse. Their goal is to create simple and affordable smart home solutions with well-designed products and equipment. Their technology is designed to save time and money while simplifying security and automation.

Technology and Equipment Overview

Vivint Sky, released in 2014, is an update on Vivint’s smart home hub. It features a touchscreen display with the SkyControl platform allowing you to control lights, thermostats, and door locks, as well as monitor video feeds from mobile devices, cameras, thermostat, and other products. If you have a smartphone, it pairs with a companion app for Android or iOS devices. You can also stream live HD video from installed cameras and Vivint Doorbell CameraTM, or watch and share recorded clips via the Smart ClipsTM feature. The app promises real-time updates for your home through the mobile app like door lock and window status, temperature control, and motion detection.

Here’s what is included:

  • 3 wireless door/window contact sensors
  • motion sensor
  • key fob for arming and disarming the system
  • main control panel
  • power adapter and battery
  • cellular card that installs into the control panel

Smart home services include:

  • Doorbell video
  • HD video recording
  • Remote door access
  • Smart temperature control
  • Garage door controller
  • Outdoor video

The equipment comes with a lifetime warranty. If for any reason a piece of equipment malfunctions or breaks, Vivint will replace it for no charge.

Pricing and Packages

Vivint offers three different packages: Smart Protect, Smart Protect and Control, and the Smart Complete. These packages range in equipment and features included as well as monthly monitoring fees and installation requirements. Packages start at $39.99/month and an activation fee ranging from $99 – $199 may apply.

Starter Package:

  • Standard Security Equipment
    • Skycontrol panel
    • Five additional points of security equipment (customer get to choose 5 of the following):
      • Smoke detector
      • Door/window sensor
      • Motion detector
      • Key fob
      • Recessed door sensor
      • Glass break detector
      • Flood sensor
      • Carbon monoxide sensor
    • Home automation is not included

Smart Protect: 

  • Vivint Monitoring Service
    • 24/7 monitoring
    • Free Vivint mobile app
    • Vivint Live service
    • Event notifications
    • Severe weather alerts
    • Tech support
  • Standard Security Equipment
    • Vivint SkyControl panel
    • Smoke detector
    • Door and window sensors
    • Motion detector
    • Key fob
    • Yard sign
    • Additional equipment available at additional costs

Smart Protect and Control

  • Vivint Monitoring Service
    • 24/7 monitoring
    • Free vivint mobile app
    • Vivint Live service
    • Event notifications
    • Severe weather alerts
    • Tech support
  • Standard Security Equipment
    • Vivint SkyControl panel
    • Smoke detector
    • Door and window sensors
    • Motion detector
    • Key fob
    • Yard sign
    • Additional equipment available at additional costs
  • Customers choose 2 of the 3 smart home services:
    • Doorbell camera
    • Doorlock
    • Thermostat

Smart Complete

  • Vivint Monitoring Service
    • 24/7 monitoring
    • Free Vivint mobile app
    • Vivint Live service
    • Event notifications
    • Severe weather alerts
    • Tech support
  • Standard Security Equipment
    • Vivint SkyControl panel
    • Smoke detector
    • Door and window sensors
    • Motion detector
    • Key fob
    • Yard sign
    • Additional equipment available at additional costs
  • All of the 3 smart home services:
    • Doorbell camera
    • Doorlock
    • Thermostat
  • Local cloud storage
    • 1 terabyte of secure cloud storage
    • Space for more than 300,000 photos
    • Automatic back-up of files

Contract and Cancellation

Vivint provides their customers with all of the equipment throughout the duration of the service. New customers are eligible for up to $1,500 worth of free equipment which can also include free installation if applicable. With these perks, Vivint does require a long-term commitment.

Customers are required to commit to a 48-60 month monitoring agreement. Customers are only eligible for these contracts if they have a decent credit score and own the home. Other taxes and fees may apply when installing and when canceling. There is a grace period for customers to cancel Vivint services without a penalty. However, after this period, customers will be required to pay out the remainder of the contract.

Installation

Vivint requires that one of their certified technicians install their home security system. There is no DIY option for Vivint customers. Coordinating with home security technicians can be a little difficult. Homeowners are required to be present throughout the duration of the installation process and on average it takes 1-4 hours.

While the installation itself may be “free,” there is often times an activation fee associated with Vivint’s service prior to monitoring officially starting (this does exclude the Starter Package which costs $399 to install unless upgraded to a higher tiered package). Activation fees range from $99-$199, but can be waived or vary in cost depending on the package and service selected.

Monitoring

Vivint’s monitoring service covers all of North America and New Zealand. Their monitoring centers are located in the United States. Monitoring services apply to all three of the Vivint home security packages. Features include:

  • 24 x 7 x 365 monitoring
  • Vivint mobile app on iOS and Android
  • Vivint live service
  • Immediate event notifications
  • Severe weather alerts
  • Around the clock customer care

There are upgrades available within the monitoring service for an additional charge.

To learn more about Vivint home security, visit their website for more information. For more information on other home security providers, view other company profiles.

Are there any inaccuracies in this review? We take accuracy very seriously and would love your feedback. Visit our Request Reconsideration page and send us your feedback today!

356 Vivint Reviews

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  1. User Score
    2
    April 27th, 2016 Port Charlotte, FL
    2 people found this review helpful!
    The installation took more than 7 hours, and they were not able to get the space monkey to work. They came back the next day to try again but I told them to forget it. With out the space monkey it was going to cost more than $91 a month + taxes and fees for 60 months. The installers were great but the people I spoke with at the company were less than customer service oriented. Customer service personnel would promise you the world but then they would not call back. This is not a company that I would want to do business with. I ended up cancelling, and having the equipment removed.
    Read More
  2. User Score
    2
    April 27th, 2016 Phenix City, AL
    1 people found this review helpful!
    We have been with Vivint since 2011. In the beginning, they were a little on the expensive side but at the time, they were ahead of most of the other companies in technology. Just recently we wanted to add a camera to our existing system, Vivint said that they could do it but it would cost us about $400. for a doorbell camera and then our bill would go up about $6.00 more a month which would have brought our monthly bill up to about $67. a month. So I decided to shop around and I found out that ADT would provide us with 2 cameras for much less than what Vivint was asking for. The worst part was calling Vivint and telling them that you wanted to discontinue their service with them. Although our contract ended years ago, the so called manager on the phone gave me a hard time saying that we renewed our contract some time back, which we never did. We did have some rude guy come to our door once and got mad at us because we didn’t want to renew. He was nice at first but when we told him that wanted to shop around first. he got real sassy and sarcastic. If these people come to your door with that big orange sign, you’d better think twice because when it comes time to leave them they will high pressure you, and give you a really hard time.
    Read More
  3. User Score
    3
    April 27th, 2016 Houston, TX
    2 people found this review helpful!
    Read very carefully before signing up! Once you are under contract, there is no way to cancel other than to pay out the entire remaining contract term.

    The control panel beeps constantly when there are severe weather alerts. You cannot change this in the settings. We were told that the only way to stop this was to downgrade the control panel and lose some services.

    They don’t care about customer service since they’re going to get your money either way.

    Read More
  4. User Score
    1
    April 25th, 2016 Middletown, OH
    3 people found this review helpful!
    Just want your money and forget any service. Will cancel as soon as possible.
    Read More
  5. User Score
    10
    April 23rd, 2016 Provo, UT
    1 people found this review helpful!
    I was skeptical becuase of bad reviews but my grandmother has had Vivint for 8 years that she bought from a door to door sales rep so I went with it. I have been nothing but impressed with the customer service so I have no idea what some of these customers are talking about. Love the doorbell camera and the Google nest and the Amazon echo that allows me to control home with my voice. I don’t think any other alarm company is partnered with those two.
    Read More
  6. User Score
    10
    April 18th, 2016
    1 people found this review helpful!
    The online app is the best out their in the market. Doorbell camera alerts me if someone’s outside my door while recording at the same time. I can also talk through the mic.
    Read More
  7. User Score
    0
    April 18th, 2016 Bentonville, AR
    4 people found this review helpful!
    Absolutely do not agree to pay a deposit for Vivint to come out and look at your house for an estimate and install. I never had the system installed and after 3 months I’m still getting billed and spending hours on the phone with Vivint trying to get it resolved. Each time I call they route me to 3 or 4 different representatives who either can’t do anything because I don’t have an account or say they corrected the issue and didn’t. I highly recommend staying away from this company.
    Read More
  8. User Score
    10
    April 18th, 2016
    1 people found this review helpful!
    I have been a customer of Vivint for 3 years and love their system. The response time is excellent which is most important to me when it is really needed. The customer service has been great.
    As for a few complaints about cancelling, I understand clearly that it is a 42 mth contract and its no different than a cell phone or merchant service contract. You cancel early, you pay the difference. Keep in mind that you can minimize your plan to reduce the monthly cost if you are paying for a higher plan. I helped a friend do that when his financial situation changed. I will definitely renew in 6 mths when my contract is up.
    Read More
  9. User Score
    0
    April 13th, 2016 Homestead, PA
    5 people found this review helpful!
    Well I thought having a security system was to protect you and in the end result having valuables missing from your home after the technician leaves. Worst company to deal with. AVOID this company at all cost.
    When I called the company to complain, no one bothered to call to take a report. GO VIVINT we are done.
    Read More
  10. User Score
    0
    April 13th, 2016 Auburn, AL
    3 people found this review helpful!
    The representative never told me that i would have to pay a 5 year fee f I r early cancellation and it was never revealed in the contract. I have asked them several times to send me a copy of the contract showing where this was initialed or signed and they never did.Thus was done in 2012 or 2013.
    Read More
  11. User Score
    0
    April 12th, 2016 San Antonio, TX
    3 people found this review helpful!
    I have been with Vivint for less than a month and I am now an unhappy and dissatisfied customer. The equipment and customer service all seemed fine at first until these last 2 weeks. Noticed the door bell camera has not been capturing or recording all movement. Called customer service to report the issue and the gentleman who assisted me was terrible. This service rep sounded like a brand new employee and had me try every trick in the book to fix the issue. Needless to say nothing worked and the door bell camera is still not working properly. At the end of the call I was told they would send a technician to check it out. The customer service is poor, very poor. They are a complete joke and are no where near providing excellent service. I would HIGHLY suggest to stay away from this company and don’t waste your money.
    Read More
  12. User Score
    10
    April 11th, 2016 Elk Grove Village, IL
    0 people found this review helpful!
    This company has been very responsive and the equipment is cutting edge. Love this system.
    Read More
  13. User Score
    0
    April 5th, 2016 Sheboygan, WI
    5 people found this review helpful!
    Had them for one contract. Front door sensor was not seated right. Worked itself loose, reported a intruder, called the cops. They fixed that one. My dog set the motion detector off, he’s 30 pounds-unit was set for 65 pounds. Bad sensor[?], was replaced at my cost. Back door sensor quit working after two years, would have been my cost to fix, so I refused. Waited for contract to expire, and they still charged an extra month.
    Read More
  14. User Score
    0
    April 4th, 2016 Findlay, OH
    5 people found this review helpful!
    We went w/o the ability to use our alarm system for months because the technician who installed the new panel incorrectly coded the door to our garage as a window. Vivint gave us a one month credit and blamed us for not contacting them sooner even though there was no way for us to know the technician had made an error. We believed the system was correctly installed (imagine that) and that the problem was w/ our door to the garage. We even paid for a contractor to look at the door. We would never recommend Vivint.
    Read More
  15. User Score
    2
    April 4th, 2016 Auburn, WA
    6 people found this review helpful!
    Customer service is very bad, Had to hold the phone more than an hour each time to connect to a move specialist. Had to call two times.
    Read More
  16. User Score
    10
    March 31st, 2016 Billings, MO
    1 people found this review helpful!
    I have had Vivint for 7years, I had another alarm company prior to this and it didn’t compare to what i have experienced with Vivint. It has been an excellent journey, nobody is perfect like some would expect all to be. Issues that people experience can and will happen with any company, equipment can fail just like parts on a car. I have read all the negative reviews below but that is what most people like to post if there happens to be an issue. They are the most advanced technology driven security company in the US. i have signed and extended contract and will do again.
    Read More
  17. User Score
    0
    March 29th, 2016 Leesburg, FL
    7 people found this review helpful!
    The Vivint system is junk in every aspect. Cameras = junk. The online system = junk. The online system simply doesn’t work and is too cumbersome. It reminds me of the old machine language computers by IBM in the 1960s. God help you if you change routers. Forget about this company. You will regret installing Vivint.
    Read More
  18. User Score
    0
    March 28th, 2016 San Antonio, TX
    5 people found this review helpful!
    System has not worked properly since ibstalled. Techs have come out multiple, really too many times. They just came out again because their circuit board burned and they want to charge us for visit, even though it was their system that failed. They don’t allow us to cancel service unless we pay off remaining cobteact term balance. I hate this company.
    Read More
  19. User Score
    6
    March 25th, 2016 Winter Garden, FL
    7 people found this review helpful!
    Expensive, contract too long. Great response time, good customer service. Would rate higher if contract and price were better.
    Read More
  20. User Score
    0
    March 19th, 2016
    5 people found this review helpful!
    Let’s see! Realized I was double billed (credit and chequing for 9 months). Several calls to get my money refunded. Asked for the upgrade fee of $100 to also be refunded for the grief and aggravation, and was told no. No contract renewal for Vivint! And by the way, the upgrade isn’t that great, new panel quite glitchy, and video doorbell looks awful!
    Read More

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Our Score
6.5
User Score
2.5
Rank this Company

Ratings Breakdown

Price

Monthly Price
$53.99

Up-Front Costs

Activation, Install & Equipment
$99-$399

Technology & Equip.

10/10 = BEST
10

Contract Length

Total # of months
42-60 Months

Cancellation Policy

Can you cancel contract?
Pay Full

Monitoring

Response Time
Fast

Time in Business

Total # of years
15 Years

C+

Customer Support

Good, Bad, Limited
Limited

SDM Rank

Top 100 Company Rank
5

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
356
Our Score
9.4
User Score
8.5
Rank this Company

Ratings Breakdown

Price

Monthly Price (Copper package)
$19.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
22 Years

A

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
15

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
860