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#22
vivint-130x130

Vivint

Similar to: Frontpoint Security

Our Score
6.8
User Score
2.4

Visit Site

Our Score
6.8
User Score
2.4
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99+

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
931

This Review is maintained by Chase Sagum

Review Last Updated: April 18, 2017

Vivint Inc. is one of the largest home security companies in North America and currently provides services to over one million customers. Last year, Vivint was voted Best Product of 2015 by PC Magazine. The company offers great warranties and remote monitoring, but charges higher-than-average rates and requires customers to sign into a lengthy contract.

The Good

  • Nationwide availability
  • Multiple equipment options and automation features
  • Lifetime warranty
  • Remote access via mobile app

Nationwide Availability

Vivint is one of the few home security companies that is truly available in all 50 states, so customers all around the nation have access to its products and services.

Multiple Equipment Options and Automation Features

With Vivint’s base security package, customers receive a touch screen control panel, a smoke detector, a door/window sensor, a motion detector, and a key fob. The key fob can be used to arm or disarm the system without having to enter the home. Additional equipment is also available, including recessed door sensors, glass break detectors, flood/freeze sensors, carbon monoxide detectors, tilt sensors, small appliance controls, and panic pendants. For detailed equipment and package information, check out the Equipment Overview section below.

Lifetime Warranty

Vivint offers some of the most advanced equipment in the industry and is consistently pushing the boundaries of what home security can accomplish. The company offers a lifetime equipment warranty on all of its home security and home automation devices, which covers both defective parts and normal wear and tear. This warranty applies for as long as you are a paying Vivint customer.

Remote Access via Mobile App

The Vivint Sky mobile app, which is available for free download on Apple and Android devices, allows customers to arm and disarm their security system, view and record live video feeds, lock and unlock doors, control the temperature of their home, and more. The application also integrates voice control capabilities using Amazon Echo.

The Bad

  • Lengthy contract
  • Expensive rates
  • Reports of poor customer service

Lengthy Contract

Vivint’s minimum home security contract is set at 60months (5 years), which is longer than the industry average of 3 years. If a customer would like to end their contract with Vivint before the term is over, they are required to pay off the remaining contract balance in full. For more information on the company’s contracts, take a look at the Contract Details section below.

Expensive Rates

Monthly monitoring rates start at $39.99 per month and go up from there. There are several competing home security companies that do not charge any upfront fees and have lower monthly rates.

Reports of Poor Customer Service

According to reviews from customers posted here on our site, Vivint customer complaints typically center around sales and customer service. Customers have accused Vivint representatives of employing deceptive sales tactics and not being able to answer questions satisfactorily. Several customers have mentioned Vivint’s poor customer service, specifically in regards to billing practices, phone support, and technician response. Vivint currently ranks in the bottom 10% in user review scores of all home security companies we have reviewed. Over 600+ people have shared their experience here with Vivint and on average, those people have said their experience was roughly a 3/10.

The Bottom Line

If you’re looking for a home security company that offers several automation features and remote system control, Vivint is a good option to consider. However, keep in mind that the company’s contract is lengthy and its rates are higher than many of its competitors. The big thing to watch out for with Vivint are the customer reviews. With so many of them being negative, it’s worth taking the time to research other providers that have a much more positive customer sentiment. Companies like Frontpoint Security, Protect America, and SimpliSafe.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.4
$19.99-$42.99
$0

#2

8.0
$34.99
$99

#3

6.2
$34.95-49.95
$99

#22
vivint-130x130

2.4
$39.99+
$0

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931 Vivint Reviews

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  1. User Score
    0
    June 26th, 2017
    0 people found this review helpful!
    Absolute worst customer service that I have ever dealt with! Will never use vivint again and will never refer anyone to them! I am contacting a attorney I have had faulty equipment for over a year and still no repairs!!! Everyone is scared to do anything they will never let you speak with the same person twice! I am contacting bbb now
    Read More
  2. User Score
    0
    June 26th, 2017 Baltimore, MD
    0 people found this review helpful!
    Their sales rep lied to us about the capabilities of the system. The alarm keeps going off on our cat.
    Read More
  3. User Score
    8
    June 24th, 2017 Denver, CO
    0 people found this review helpful!
    We have had vivint now for about 2 years. Whenever we call we have had good customer support. They are good in my book.
    Read More
  4. User Score
    1
    June 23rd, 2017 Seattle, WA
    0 people found this review helpful!
    I was very excited about this system when I first signed up. Wasn’t even worried about the long contract. But then….

    First, it was a billing issue. Money started being taken out on days NOT agreed upon when we signed up. He called, they said they don’t know why it was changed but the will change it back. Then the next bill came and it was much more than it was supposed to be. He called again and they said it was because WE changed the payment date, there was a pro-rated amount. First of all WE never changed anything. VIVINT changed it without our knowledge or permission. So we called our sales rep and told him we were not paying that extra amount, we had been paying the amount agreed upon when we signed our contract and that’s all they are getting. He promised to take care of it. Nothing was ever fixed.

    Then the cameras… basically they record when they feel like recording. We have called many MANY times and spent countless HOURS on the phone, troubleshooting, rebooting, changing settings, etc. etc. etc.. I seriously do not have time to spend more hours on the phone so I emailed my issues to their customer service dept. Finally they said they would send out a tech. Tech comes out and dinks around on the panel a bit, then proceeds to tell me yeah well that’s just the way it is, you are not the only one with this problem. There is no fix. Oh unless we want to purchase some unlimited storage drive for hundreds of dollars? Um NO. I really do not know how this is making my home secure when it doesn’t work like it is supposed to and also as it was sold to me.

    I am extremely pissed and want OUT of this contract. Please someone tell me how I can do this.

    Read More
  5. User Score
    0
    June 23rd, 2017
    2 people found this review helpful!
    When moving, we were told that once the new owner’s took over the contract that ours would be void. However, the new owner’s cancelled within their grace period and we were STILL told (by a manager) that both contracts were now voided. Guess what, I was still charged by vivint and when speaking with another manager came to find that the original manager had provided false information and that my contract was still active. Terrible communication and customer service!!!
    Read More
  6. User Score
    0
    June 22nd, 2017
    1 people found this review helpful!
    DO NOT sign a contract with this company EVER!! Worste security company, alarm goes off for no reason in the middle of the night, and then I find out the guard who came to check what was going on could not even find my house! What’s the point?
    Read More
  7. User Score
    0
    June 22nd, 2017
    0 people found this review helpful!
    Worste customer services.
    System keeps failing.
    Long contracts
    DO NOT SIGN UP WITH THIS COMPANY!
    Read More
  8. User Score
    1
    June 22nd, 2017
    1 people found this review helpful!
    After dealing with customer service about a software glitch in the panel, I cannot wait to get rid of Vivint. The most unhelpful, uncooperative bunch I’ve ever seen. I’d cancel today except for the five year contract.
    Stick with ADT!
    Read More
  9. User Score
    0
    June 22nd, 2017 Jackson, MS
    1 people found this review helpful!
    I have been a loyal customer since 6/2012 and am now moving. My original contract was for 42 months. I completed that contract and no new equipment added. I discontinued the Zwave technology monitoring at that time, which lowered my monthly bill, but continued to be a customer. Apparently they consider that as a new 24 month contract, but did not explain that I would be responsible to complete payment for the entire new 24 months if I moved. Their customer service people state that is mentioned in my original contract which was completed, but apparently they feel it is legal and ethical to charge me for the remainder of the new 24 month period, even though I have been a customer for 5 years. UNBELIEVEABLE!!!!!!!!!!!!
    Read More
  10. User Score
    1
    June 22nd, 2017
    2 people found this review helpful!
    One of the techs fell through my roof on June 1th. The hole is in my master bedroom about four ft wide. Today is June 22, and the hole has not even been looked at for an estimate. The lady handling our claim, Anna, made several claims that she would send someone out. Thursday and on a Saturday, but no one ever came out. I wasted my Saturday waiting on them to show up. I even called the company that they hired for the repair, they had no appointment for us.
    I spoke with Anna again on Monday, June 19th and complained. She told me that she would have Handiman Service to call and schedule an appointment before Friday. No one has called me. They do not follow through with anything. Very unprofessional.
    I am livid because it is the summer in Houston, it is getting hot. Not to forget, we are noticing all kinds of bugs entering our home. We have to wake up to this ugly hole in the wall.
    The claim manager is not doing what she promised. As for the security system, it has major delays. Sometimes it takes several minutes to notify me of guest. I would not recommend Vivint to anyone.
    Read More
  11. User Score
    0
    June 22nd, 2017 Brandon, MS
    1 people found this review helpful!
    They will not handle business. Salesman never explained that it was a 3 year contract which was bad enough, but the worst is after paying for this crap for 3 years you have to run the gambit to get it cancelled. Lastly even when they confirm everything is done to cancel I KEEP GETTING CHARGED!!! Wouldn’t use them if it was free!! Complete ripoff!
    Read More
  12. User Score
    1
    June 22nd, 2017
    1 people found this review helpful!
    Nothing works…..expensive. And the worst costumer support I have ever delt with. Techs are lazy salesmen. No help at all from anyone there. And just try and cancel. You might as well try jumping to the moon. It would be easier. Unless you dish out some big $$$.
    Read More
  13. User Score
    0
    June 21st, 2017 Rupert, WV
    0 people found this review helpful!
    Terrible service! Trying to move the system 50 miles from one home to another due to a home sale, they state “no techs to install”. Disconnect and removal of system at home we sold resulted in damage we had to repair before we could close on the house, and that resulted in drywall work & paint. There are better companies for security. Currently, they are charging me for monitoring the system and it’s in a box sitting in my garage, plus, I need more equipment.
    Read More
  14. User Score
    1
    June 21st, 2017
    1 people found this review helpful!
    I am not happy with this service. The equipment is cheap and is always sending notifications that something doesn’t work, or the battery that I just changed is low (need to replace way to frequently and I don’t use cheap batteries), customer service is the WORST. Hard to get ahold of them, their troubleshooting never works and then want to charge you $50 to send a tech out for a system that costs almost $100 a month. I could never recommend this company! I rent the home the system is in and the entire 4 years I’ve been here have been consistent problems despite upgrading the system. Very poor quality overall!
    Read More
  15. User Score
    1
    June 20th, 2017
    3 people found this review helpful!
    You have to go through multiple hoops to cancel with them. They will stop monitoring your system and continue to bill you.
    Read More
  16. User Score
    1
    June 20th, 2017
    1 people found this review helpful!
    Everyone at Customer Service is very polite but they have no idea what they are doing.
    Trying to cancel is easy….just don’t expect to get your money back.
    It takes FOREVER to get a refund. Even if you cancel within the allotted grace period, you will wait about a month to get a refund.I called 5 times and got 5 different answers as to when my refund would be processed.
    And that was with cancellation within a grace period. I can’t even imagine if you tried to cancel after the 5 year contract.
    They also over charged me and did not correct that either. Waiting on refund for that too.
    They tried to “fix” it by offering me a discount if I stayed.
    No way, no thanks.
    Read More
  17. User Score
    0
    June 19th, 2017
    4 people found this review helpful!
    The sales guy that came to our door was aggressive and I feel may have mislead us during his pitch.. Told us that we’d be getting free equipment as they wanted up to 4 houses on our street to have Vivint (as the signs are good advertising). To get the offer we had to sign up right then. Never mentioned that we’d actually be paying for this over a 5 year period!
    Installer came within 30mins of us signing and was helpful enough.
    We originally opted for cameras which put us at a higher monthly service charge (and a higher equipment loan amount – although we were unaware at the time..). Installer couldn’t give us the camera package due to insufficient wiring (?!?!), we advised our sales guy and he told us that everything had been corrected with HO. NOT THE CASE. Once our first payment had been taken (which was wrong) our “call me for anything” sales guy disappeared, and no matter how many times I called customer service we couldn’t get the billing problem resolved. I have emails off a number of Vivint support staff advising that they were looking into it, and even got a month free. Almost a month later and we’re STILL waiting for new documents showing the correct monthly price and therefore have now cancelled service.
    During the whole process we started to feel like we were going to be trapped into paying an incorrect contract. They tried to tell us that it’s best if we keep the monthly amount the same and we’d just pay off what we owed earlier – they were VERY reluctant to correct our contract (and in the end just didn’t)!
    Utterly disappointed with this highly unprofessional company and would never recommend them.
    Read More
  18. User Score
    0
    June 18th, 2017
    6 people found this review helpful!
    Do not get trapped in one of their contracts. They will not cancel when you request them to do so. I asked to have my contract cancelled because I sold my home, and they asked if I could sale my contract. Who sales a person a random stranger an alarm contract? I’m sure when you do so, they probably aren’t telling people they add time to the contract either. I continued to be billed after I requested them cancel the service, and each time I called, there was no documentation to showing my request. Do yourself a favor before getting trapped in the Vivint web of deceit, shop around, there are much better deals out there.
    Read More
  19. User Score
    1
    June 18th, 2017
    2 people found this review helpful!
    Mobile app doesn’t work. Camera doesn’t work. No assistance has been provided for any of the problems listed. Security system is too expensive.
    Read More
  20. User Score
    10
    June 17th, 2017 Coppell, TX
    2 people found this review helpful!
    Everybody on hear complaining about the length of contact, be aware and ask questions. Been with his company for many years, product is second to none. Service is great never had an issue with techs or sales. Our sales guy was great and super informative. When paying $0 upfront you have to expect higher costs in the monthly it’s a business, and I’m very happpy with!
    Read More

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Our Score
6.8
User Score
2.4
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99+

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
931
Our Score
9.0
User Score
8.4
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,946