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Vivint(HomeSecurity)
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#51
Vivint(HomeSecurity)

Vivint

Offers home security and smart home automations. Purchase via phone or in person only. Customer reviews rate Vivint 1.5 out of 10 for poor customer service: (read reviews)

Our Score
5.2
User Score
1.5
Our Score
5.2
User Score
1.5
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99-49.99

Install & Equipment Fee

$500-1800

Contract Length

60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

$99

Number of Reviews

2,284

This Review is maintained by Chase Sagum

Review Last Updated: August 16, 2019

Vivint is a security solution that offers home security systems as well as smart home automation that allows you to control your security equipment and smart home devices from Vivint’s mobile app. The company has no upfront fees but charges high monthly monitoring fees and requires a 60-month contract. Check out Vivint Reviews Below to see what customers are saying about the security provider.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

4.8
$34.95-59.99
$199-499

#51
Vivint(HomeSecurity)

1.5
$39.99-49.99
$500-1800

Pros

Vivint SmartHome Automation Features

One of the ways Vivint is trying to separate from the competition is by positioning themselves as more of a ‘home automation’ solution. Their mobile app allows you to control your home security system remotely. They also have a suite of additional home automation products and features that allow you to control your thermostat temperature to promote energy efficiency, lock and unlock doors, live stream video of your doorbell ringing and the surrounding area, etc. Their home automation is compatible with common smart home products, such as Amazon Echo, Google home, Amazon Alexa, and many more.

Month-to-Month Option

If you purchase all of your equipment upfront from Vivint, you can be on a month-to-month monitoring contract with them, meaning you can cancel at any time. Without purchasing equipment upfront, Vivint locks customers into a 5-year contract. This month-to-month contract is a great option for those who want to own their equipment immediately, which will cost anywhere from $500 to $1800, depending on what equipment you want to purchase.

Cons

High Monthly Monitoring Fees

Monitoring plans for Vivint’s security systems start at $39.99 per month and go up to $49.99/month for video monitoring. This is a bit higher than other leading industry providers, considering equipment needs to be purchased separately. Specifically, their lowest plan is priced considerably higher than other industry-leading providers and their respective lower plans.

  Vivint Protect America Frontpoint
Basic Home Security Monitoring $29.99 $19.99 - $41.99 $34.99
Home Automation Monitoring $39.99 $41.99 $44.99 - $49.99
Video Home Security Monitoring $49.99 $24.99 - $49.99 $49.99
Equipment Upfront $500 - $1800 $0 $69 - $833
Financing* $12 - $30/mo Available No
Contract 5-year 3-year 3-year
Installation Professional; $50 - $200 DIY DIY
Available All U.S. + Canada All U.S. All U.S. + Canada

60-Month Contract

Vivint provides the installation and equipment free of charge, but with one major caveat. You’re basically signing a 5-year (60-month) home security contract. And these contracts aren’t too forgiving. Customers are expected to pay the remaining balance of their contract in the event that they try to cancel early.

Negative Vivint Reviews

There are many negative Vivint reviews from customers, the majority of them noting poor customer service. Be sure to check out the Vivint smart home reviews and home security reviews below to see what customers have to say and to decide if Vivint is the right home security provider for you. A common complaint customers have is customer service. Former and current Vivint customers have complained of deceptive sales tactics, poor customer service, poor billing practices, long contract, and slow technician response times. Unlike other review sites, BestHomeSecurityCompanys.com does not allow companies to pay to remove reviews. We have received over 1,500 negative reviews here on this website regarding Vivint from real customers.

Our Recommendation

Vivint is a well-known home security company that does not charge installation fees and has solid security equipment and home automation systems. Vivint also has a smartphone mobile app that allows you to control your home security system from wherever you are. However, with a 5-year contract and high monthly monitoring rates, Vivint’s home security systems may be too expensive. Most importantly, we recommend choosing a company with better customer reviews. There are also more affordable home security companies that don’t tie you down with long contracts and have a deeper history of high-level customer service. 

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Vivint Home Security and SmartHome Packages

Vivint has various home security solutions (24/7 professional monitoring) with a variety of equipment available. The company sends out alerts via their Vivint Smart Home app. If your alarm goes off, their professionals will call you and assess your situation. This system integrates with Google Home, Amazon Echo, Nest, Element, and Phillips. 

How Much Does Vivint Cost?

Vivint offers three home monitoring packages: one for home security, one for home security and locks, and one for video monitoring. The prices listed below are for monitoring only. You can purchase your equipment upright at cost, or you can finance your equipment for an additional $5 to $30 per month, depending on how much equipment you want.

Smart Protect: $29.99/month

  • SkyControl Panel (smart hub)
  • Vivint Smart Home mobile app
  • Burglary detection
  • Door / window sensor
  • Motion sensor
  • Glassbreak sensor
  • Smoke / fire sensor
  • Carbon monoxide sensor
  • Flood / water sensor

Smart Protect + Control: $39.99/month 

  • Monitors equipment in the Smart Protect package
  • Smart door lock
  • Smart garage control

Smart Complete: $44.99-49.99/month

  • Monitors equipment in the Smart Protect + Control package
  • Doorbell camera
  • Outdoor/indoor camera (Vivint Ping Camera)

Car Guard

  • Car maintenance reminders
  • Location tracking
  • Tamper alert
  • Sync with your home automation or home security system

How Do I Cancel Vivint?

To cancel your monitoring contract with Vivint, you will need to send in a written request that includes your name, address, and account number. If you are in a 5-year contract with Vivint, you will have to pay the entire balance of your contract when you cancel. Make sure to cancel within the window the company gives you. Customers who have tried to cancel even a couple of hours outside of their cancellation window have been denied.

How Long is Vivint’s Contract?

When you do not purchase equipment upfront, you will need to sign a 5-year contract with them. If you want to purchase all of your equipment upfront, you can be on a month-to-month contract. Don’t want to pay for equipment upfront or be locked into a 5-year contract? Check out Protect America.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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2,284 Vivint Reviews

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  1. User Score
    0
    August 20th, 2019
    0 people found this review helpful!
    They pulled money out of my account when I was supposed to have a credit. My husband called in on the 15th and they said it would be refunded come tuesday morning it’s still not there so I call and they tell me they credited my account again about 10 minutes later she tells me they are refunding it but can take up to 14 days wtf. Even when we were sold this junk we were told top quality and smart sensing. The doorbell camera goes off with ever gust of wind and everyone walking in the street. Stuck in 5 year contract now for this bulls***.
    Read More
  2. User Score
    0
    August 20th, 2019 Greensboro, NC
    0 people found this review helpful!
    High pressure sales, in which salesman is comfortable lying about payment. Contacted salesman about canceling sunday, signed that friday, and have not heard from him since. Supposed to get full refund of extracted funds, but have heard no confirmation. Emailed notice of cancellation, heard nothing back. Will be calling today. This is not good business practices. Buyer beware.
    Read More
  3. User Score
    0
    August 17th, 2019 Houston, TX
    0 people found this review helpful!
    Seriously. The. Worst. I have had 3 main units and two cameras because they keep failing. The one I have currently keeps giving me a warning that the backup battery is not charging. I’m tired of having calling and calling and calling to get someone back out to replace their crappy equipment. My contract is up in a month and I am counting down the days!
    Read More
  4. User Score
    0
    August 17th, 2019
    0 people found this review helpful!
    Terrible customer service. They only tell you to fix it yourself – they send a video link or written instructions to your e-mail and they WILL ABSOLUTELY NOT send a real person to your home to actually fix the problem. I have been without a doorbell for months. I get fed up and let them know and then call my son to spend an hour fixing the problem and then – two weeks later no doorbell again – amazing that their online support – a bunch of kids who know computers – don’t care at all about whether your stuff get’s fixed. Absolutely, DO NOT buy this product!
    Read More
  5. User Score
    10
    August 15th, 2019
    1 people found this review helpful!
    I’ve had Vivint for almost 5 years. Their customer service has been great when I’ve needed answers or needed help. I’ve had to use the warranty on our first display unit and they came out and fixed it in minutes. Prices seem fairly reasonable considering I’ve got a full monitoring system of 2 cameras and several glass break sensors as well as sensors on all doors that lead outside.
    Read More
  6. User Score
    0
    August 11th, 2019 Salt Lake City, UT
    1 people found this review helpful!
    vivint is awful, the alarm always goes off when i try to enter my house and i have to run upstairs to disarm the security system before the police are called (which they have been one time). my family and i have called them over 20 times to try to fix the issue and it never works. i do not recommend vivint security for anyone.
    Read More
  7. User Score
    0
    August 9th, 2019 Dallas, TX
    3 people found this review helpful!
    Prior to selling our house I spoke to Vivint and asked them that if I pay off all the equipment and leave it for the new owner and cancel my service would I be charged anything extra. They stated that if I pay it all off I would not be charged for not giving 30 days notice. I paid off the equipment and the new owner took it and started their own account. After paying it off Vivint required me to email them a cancelation request and proof of paying off the equipment. After doing this they still charged me a month of service. After 5-6 phone calls with the same exact speech from their reps every time, “your refund has been processed and you should have it in 72hrs” I still have not received my refund and it has been 6 weeks! I don’t even care about the money, it’s about how many other people are they taking advantage of if they do not check their charges and fight for what is right! I won’t even get into all the issues I had with their crappy equipment, customer service, and especially their installation when they drilled 4 holes threw my roof that I had to repair!
    Read More
  8. User Score
    0
    August 8th, 2019 Ann Arbor, MI
    2 people found this review helpful!
    My whole expereince with Vivint has been a nightmare. At the end of my contract I was automatically renewed without consent. When I moved into my new home I was informed by a Vivint rep that if I updated my equipment I would no longer be in a contract but would be on a month to month basis. I did this so I could get out of the contract. I recently changed providers and paid off my equipment, which was at a higher amount than what Vivint had originally quoted. I paid it off so I could get out of Vivint. I have since been told that I am still in a contract for 60 months and the only way to cancel is to pay off the contract. I told Vivint no and am taking this matter to the Oregon Attorney General. I noticed that Vivint has had 4,430 complaints over the last 3 years, an F rating with the BBB and 5 states have filed lawsuits over deceptive advertising and other issues. One lawsuit even mentioned that people were told that if they upgraded they would be on a month to month. Vivint is a scam and I don’t know why Vivint is still in business. Consumers be ware, DO NOT SIGN UP WITH VIVINT. YOU WILL BE LOCKED IN FOREVER>
    Read More
  9. User Score
    0
    August 7th, 2019
    1 people found this review helpful!
    Sold home and buyer said they will take over contract with 15 months left on agreement. New owners called to take over agreement that I was told was possible, but were told system is outdated and requires new agreement. I called Vivinit to find out why I’m stuck with agreement for. “Outdated Equipment “ and was told it’s not outdated and I’ll have to pay the remainder of contract or 15 more months. We aren’t buying a new home and can’t use the equipment, but they won’t release me or allow new owner to take over remainder of contract.

    Don’t believe when they say the agreement I’d transferable to new owners. They don’t care about anything but the monthly billing for all remaining months of agreement.

    Read More
  10. User Score
    0
    August 6th, 2019
    1 people found this review helpful!
    I had Vivint for 7 years and moved about half way through my first contract so they installed new equipment in my new house. But then I had a camera and a door lock that wasn’t working. I called and emailed and got no response from the company. I tried for about a month and still nothing. When I called to cancel my contract they told me I had to wait to the end of it otherwise pay the balance. I said there should be a discount because my equipment wasn’t working. Oh you should have contacted us they told me!!!! I did and got nowhere that why I’m canceling. I waited another month before I could cancel. Little did they neglect to tell me on the first call was if I had cancelled then(which I tried and the lady said i couldn’t) I might have saved myself a payment. But they took my last payment a month later after I had cancelled. This company is not about customer service. They want to lock you into a contract and leave with your monthly payments so you get nothing in return. I wouldn’t recommend this company to my worst enemy
    Read More
  11. User Score
    0
    August 6th, 2019 Rancho Cordova, CA
    1 people found this review helpful!
    If you plan on using this for only a specified amount of time, I would highly suggest using another company. I installed these cameras to look after my mother in her home and after she passed they made it virtually impossible for me to cancel, even asking me to send a death certificate to prove that she passed in order to process a refund. It was completely outrageous and to top it off, the cameras are not able to be used outside of their service, rendering them completely useless. I would not recommend at all, and was charged for over 5 months after canceling. I had to call and fax over 12 times just to get a cancelation 6 months after my initial cancelation forms. Would give negative stars if I could.
    Read More
  12. User Score
    0
    August 3rd, 2019 Birmingham, AL
    1 people found this review helpful!
    Worst alarm company ever. For three years we have had nothing but problems and they will never send anyone out. Paid enormous amount of money to install cameras and when I tell you that the service is bad I mean it! Please please stay away from this company.
    Read More
  13. User Score
    6
    August 2nd, 2019
    1 people found this review helpful!
    My house has been with Vivint for at least a year. the devices blow thourgh batteries like nobody business. My other issues have to be resetting every few days because signal drops. And now we have to change the batteries on the motion sensor in our living room and it uses batteries I’ve never seen before.
    Read More
  14. User Score
    0
    August 2nd, 2019
    1 people found this review helpful!
    I am so frustrated with this product! The cameras and doorbell are offline more often then they are online. Several times we’ve found someone thinking they were ringing our doorbell but given it was offline there was no chime. Of course the one time someone swiped something from our porch the camera was offline. Vivint customer service was actually good about coming out (five times) to take a look at the system and problem solve. Boosters were added, cameras were hardwired, we upgraded our modem and router…same results. All the while we were paying $50 a month to have the service monitored. They never offered to discount the fee. What REALLY stinks is that the equipment is not interchangeable with other home monitoring services. I would STRONGLY discourage anyone from going with VIVINT.
    Read More
  15. User Score
    0
    August 2nd, 2019
    1 people found this review helpful!
    Customer service is the worst We have faulty equipment they don’t want to come out and fix it I want to charge you to come out and fix their equipment bad customer service buyer beware the alarm systems are not worth it
    Read More
  16. User Score
    0
    August 2nd, 2019 Boise, ID
    2 people found this review helpful!
    This is a TERRIBLE company!! We purchased a home that has a Vivint thermostat controller (sellers took the rest of the home security system with them). I called Vivint to find out how to adjust the schedule/programming/temp controls. They told me that unless I purchased a FULL alarm package for the home then they WOULD NOT allow me access to the panel to control the system!!!!! IF they supported their products then I would have considered purchasing more.
    Read More
  17. User Score
    0
    August 1st, 2019
    2 people found this review helpful!
    Vivint is useless and a waste of money. We have a home in the city and a home at the lake. They have both systems so messed up that I just got an alarm email for our garage in the city and a phone call for the alarm being at the garage at the lake. Nobody can tell me which alarm it really is because They don’t even have the verbal passcodes for these two systems wrong. We have spent countless hours on the phone, over email and with technicians in our home over months trying to rectify Vivint’s mix up with no success. They talk to us like we are the idiots and do not know where we live. DO NOT GO WITH THIS USELESS ALARM SYSTEM.

    Sharon Smith

    Read More
  18. User Score
    3
    July 31st, 2019
    1 people found this review helpful!
    I really felt pressured to buy this system. I was told someone would come out to evaluate my security needs but he turned out to be the installer. After spending quite a while on the phone I let them install a basic system and paid upfront. It’s been a year and monitoring has gone up $5/month to $45. It’s too much for my needs and now I own a panel that I can’t monitor remotely. Should have looked into it more before I bought this but at least I’m not stuck with it for 5 years.
    Read More
  19. User Score
    0
    July 31st, 2019 Louisville, KY
    5 people found this review helpful!
    From day 1- a pushy salesperson who asked personal questions about if I lived in my home alone to where I worked. A Tech then shows up to do the installation and is still walking around my home at 11pm at night unscrewing my door knobs. He put an unnecessary hole in my new home wall, walked around aimlessly, then couldn’t finish the installation, promised to come back the next day and then couldn’t, came back eventually and wanted to put more holes in my wall (that was never the understanding of what was going to happen) I literally was so worked up about all the walking up and down the stairs and moving around aimlessly. Customer service is a complete joke and worthless on all points. I wish to God I had never allowed this company in my home. This is been a nightmare that I would rather do without living.
    Read More
  20. User Score
    0
    July 30th, 2019
    5 people found this review helpful!
    Terrible customer service. They don’t care about the customer at all. I was called man multiple times during my last call and had to ask for everything very specifically because they didn’t offer any service at all.
    Never follow up when they say they will.
    Never follow through with promises without a fight and aren’t worth anyone time or money.
    If you want to be taken advantage of for 100 bucks a month and treated like crap, there’s always tinder.
    Read More

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Our Score
5.2
User Score
1.5
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99-49.99

Install & Equipment Fee

$500-1800

Contract Length

60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

$99

Number of Reviews

2,284
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,392