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Vivint(HomeSecurity)
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Vivint(HomeSecurity)

Vivint

Similar to: Frontpoint Security

Our Score
6.7
User Score
1.5

Visit Site

Our Score
6.7
User Score
1.5
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99+

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
2,088

This Review is maintained by Chase Sagum

Review Last Updated: February 19, 2019

  • High monthly monitoring fees: Monitoring plans with Vivint start at $39.99 per month and go up based on a variety of additional package options. This is a bit higher than other leading industry providers. Specifically, their lowest plan is priced considerably higher than other industry leading providers and their respective lower plans.
  • A long, 60-month contract: Vivint provides the installation and equipment free of charge, but with one major caveat. You’re basically signing a 5-year (60-month) home security contract. And these contracts aren’t too forgiving. Customers are expected to pay the remaining balance of their contract in the event that they try to cancel early.
  • Solid home automation features: One of the ways Vivint is trying to separate from competition is by positioning themselves as more of a ‘home automation’ solution. Their mobile app allows you to control your home security system remotely. They also have a suite of additional home automation products and features such as temperature control, auto door locking, doorbell cameras and more.
  • Customer service complaints: Former and current Vivint customers have complained of deceptive sales tactics, poor customer service, poor billing practices and slow technician response times. We have received over 1,500 negative reviews here on this website regarding Vivint from real customers.
  • Our recommendation: With a 5-year contract and high monthly monitoring rates, the economics just don’t make sense for most home security seekers. We recommend much more affordable options that don’t tie you down with long contracts, and have a deeper history of high-level customer service. Frontpoint Security and Protect America are two options you should consider if you are interested in Vivint.

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2,088 Vivint Reviews

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  1. User Score
    0
    April 17th, 2019 Miami, FL
    0 people found this review helpful!
    Having issues with batteries and sensors regularly.
    Read More
  2. User Score
    2
    April 16th, 2019
    0 people found this review helpful!
    While we were at the house the alarm system worked fine had minor issues here and there.
    I felt as if the prices were high and I didn’t like being stuck into a 5 year contract but the salesman was extremely good and had my wife sold on the top notch equipment that would revolutionize our alarm system…
    Needless to say we have sold the house as of October of 2017 and we are still stuck paying the monthly fee and cannot get out of the contract due to an interesting loophole. The buyer who purchased our house took over the system as agreed upon but and here is the kicker. My wife supposedly needed to call and give authorization for them to take over our services. So the buyer started their own service contract with Vivint. Now Vivint is getting paid from two separate entities at the same address for the same equipment and service.
    Very interesting contract language…
    Very unethical but profitable for them all the same.
    Do Not Let This Happen To You!!!
    Read More
  3. User Score
    1
    April 16th, 2019
    0 people found this review helpful!
    The live feed never works! It never has worked! When we first got the system I tried to get it fixed. They came out once, fixed nothing. Buying this system was a huge and costly mistake.
    Read More
  4. User Score
    1
    April 15th, 2019 Tampa, FL
    0 people found this review helpful!
    A Vivint salesman showed up at my door on a Friday afternoon. I had been thinking about a security system, so I was willing to hear his pitch. I have been in sales all my life and his pitch was the typical garb. He said he had to make sure I qualified…FIRST FLAG. Everyone qualifies. I had to sign up for a five year monitoring service at $60.00 per month for the equipment I would choose…SECOND FLAG. I had an option to purchase the equipment over five years by taking out a personal loan through Citizens Bank in Utah, where the Vivint HQ is located (more on this later)…THIRD FLAG. I indicated that I wanted to research the company before making the purchase. The salesman applied all the great reasons to sign up and told me I had the standard 3 DAYS to change my mind if I did not like the service and equipment…FORTH FLAG. I said that is ridiculous and he changed it to 30 days to cancel the contract. He said he had a tech that could install the equipment that evening…FIFTH FLAG. I agreed to the installation and the tech arrived around 7PM or so and did not leave until after midnight. Every salesman knows if they do not get the contract before they leave, the chances are less than 50% they will later.

    I broke my first purchasing rule…do your research first! Once I started researching, I found a very large number of less than positive reviews. Every company gets bad reviews, but each negative review seemed to reflect the same issues…equipment failures, salesman not being honest, customer service horrors, etc. Even the better reviews seemed to have negative issues as well…STRIKE ONE. I then researched the equipment. I found some of the exact items such as the door lock, Kwikset Smart Lock 888, and other items that were as good or better that what Vivint was selling. I chose the higher priced items I found for my comparison and discovered that over the five years of sending payments to Citizens Bank, it would cost me almost double the price…STRIKE TWO. The main issue that was very negative to me was that I was taking out a personal loan from Citizens Bank for the equipment. So in two years, my equipment fails and Vivint does not feel obligated to replace it, I am still responsible for the payments. I contacted Citizens Bank and they were not very knowable as to the situation. They did indicate that there is no interest on the loan and not even fees that they charge Vivint. I never heard of a back that would process hundreds of loans with no interest and no fees…STRIKE THREE.
    Once my salesman called me about these issues, he only went over his sales pitch and really did not address any of my concerns. He then said he would later contact me to talk about my trepidations. One week later, no call or even an email. Needless to say, I canceled my contract and had the equipment removed. The tech did a nice job of removing the equipment and seemed to understand my issues of cost and reviews.
    To sum it up…double the equipment cost, personal loan that has to be paid regardless if equipment works or not and the monthly monitoring service is very high. I liked all the equipment Vivint installed, but there uninvited. were too many negative issues for me to consider keeping the service. Just do your research before you purchase from this or any other company that shows up at your door

    Read More
  5. User Score
    0
    April 14th, 2019 GA
    0 people found this review helpful!
    WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY LIFE! Canceling SERVICES IMMEDIATELY
    Read More
  6. User Score
    1
    April 13th, 2019 Bakersfield, CA
    0 people found this review helpful!
    Vivint has nice people who work for them but their customer support, missleading sales tactics, and issues with hardware sinks them. I had an issue that was to be resolved. It could take 7-20 business days, which basically means 2 weeks at the earliest. Don’t try to cancel service on the weekend when your home, cause they are off as well. Call back during the week. When I asked why my issue was not resolved they did not have an answer but told me I would have to pay shipping, and get to wait another 2 weeks. One would think in this day and time 2-3 day shipping is not too much to ask for. FIND A DIFFERENT COMPANY! You’ll be glad you did.
    Read More
  7. User Score
    0
    April 13th, 2019
    0 people found this review helpful!
    I got this service in 2017 and absolutely love the service I had a few issues but was able to resolve it with customer service. However, in October 2018 I decided to move and to suspend the service until I moved to my new location. Due to situation beyond my control I was unable to resume the service. When I initially signed up the representative informed me that if I decided to cancel I would have to continue paying for the equipment which I’m currently doing. Now Vivint is telling me that I can’t cancel I must pay the service fee along with the equipment fee and I’m unable to get out of the contract for five years. How can a company demand fees for a service that the customer no longer have.
    Read More
  8. User Score
    0
    April 12th, 2019
    1 people found this review helpful!
    Horrible customer service!! My door lock stopped working and it took them over a month to get it fixed and charged me shipping on it when they said they wouldn’t. Called back to find out why I was charged when I was told I wouldn’t be, and they just said it’s not in the notes so they can’t waive it
    Read More
  9. User Score
    0
    April 11th, 2019
    2 people found this review helpful!
    I would not even give them one star, but we have had our system for about a year now and everything was working fine for the first couple weeks. Then like 2-3 of my cameras stopped working. It was the cameras I needed the most due to some theft going on at my business. I contacted Vivint and all they could tell me was my network was not big enough to keep all of my cameras going. NO ONE told me this before I purchased them nor did they tell me this when they were setting them up. PLUS THEY ALL WORKED FINE IN THE BEGINNING. I can’t even set my alarm on my bussiness because they can’t even figure out how to keep them set for the WIND BLOWING. Can’t believe they do not have a better set up for bussinesses. I can’t even do anything about it because I have a 5 year contract with them, so I stuck paying on something that doesn’t even work. DO NOT BUY!!!!!!!!
    Read More
  10. User Score
    1
    April 11th, 2019
    3 people found this review helpful!
    Horrible customer service!!!!! Rude pushy they don’t make notes of calls u make they rely on the customer to do all the work then call u a liar once they pass u thru to two differ reps that verify your call and the agreement to send you to pay the buy out amount agreed on. Then get on the phone and they tell u basically everyone lied !!!! Wow great way to take care of your customers. System sucks. Not happy but customer service is by the very worst !
    Read More
  11. User Score
    1
    April 10th, 2019 Orlando, FL
    2 people found this review helpful!
    We have had the Vivint system for 2 years. The customer service is horrible, one night we had an issue with the cameras called customer service, we were advised that Vivint now has cs department in Jamaica!

    The Sky panel has been replaced 3 times, cameras are usually off line. When we originally purchased the system the salesman pitched that we buy 5 outdoor cameras for maximum protection. Now Vivint has disconnected one and now tells us that their panels can only handle 4 cameras!

    We are going to take the loss, and terminate our service and get a new security system with more effective cameras. Just can’t put up with the Vivint BS

    Read More
  12. User Score
    0
    April 10th, 2019 Tampa, FL
    2 people found this review helpful!
    ALL AROUND HORRIBLE!!! Do not buy save yourself the headache! Truly a terrible company & product all around.
    Read More
  13. User Score
    0
    April 9th, 2019
    2 people found this review helpful!
    Run away from this company. The sales reps will straight up lie to you about the contract policies and the equipment works until there’s an update, then you have to call a technician to come out and manually update it to get it back up again.

    Our sales rep informed us we could cancel at any time for a small fee. Turns out, you have to pay off the entire contract to cancel (which means you can’t really cancel). They also told us if we moved that they would reinstall the equipment in our new house for free. When we moved for the military, they informed us it was going to cost over $700 for new equipment and installation. Equipment only work about 25% of the time because of updates constantly kicking it off the network.

    The customer service is atrocious and they constantly lie about the contents of their agreements. Be sure to hire a lawyer to read the contracts before signing.

    Read More
  14. User Score
    4
    April 8th, 2019
    2 people found this review helpful!
    I purchased my system about a year ago and for the most part have been extremely happy with it. it’s just a small things that turn into big things when they’re tech support doesn’t handle a problem correctly the first time and you have to keep calling them back over and over again to come back and fix the problem. first problem I had was the sensor that is mounted next to the hard-wired smoke detector in the house supposed to send a signal to the panel when that smoke detector goes off indicating to Vivint monitor that there’s a fire in the house. well they didn’t take into consideration that when one wired smoke detector goes off usually two or three more go off of with it and the echo especially in the hallway tricks their monitor into believing it was a false alarm and it did not indicate a fire. this should have been something the tech installing it should have realized from the very beginning and not install the sensor. I got them out to fix it or replace it and they installed a battery powered smoke detector 6in away from the wired smoke detector and everything tested okay A month later that same wired smoke detector went off because I burned something in the oven but there smoke detector did not go off I called their tech support they couldn’t figure it out and somehow we lost connection the phone went dead without calling me back they sent me a replacement smoke detector with no instructions as to how or what to do with it then I got a bill for $113 for that smoke detector I’ve called them three separate times in the last week and have two weeks to get this resolved gotten different stories from every single one of them had them send me a return shipment label to return the piece of equipment back to them and the label was addressed to me so if I would have slapped that label on threw it in the mail it would have came back to me 2 days later I finally got hold of a supervisor and explained all this to her and she said oh don’t worry about it we don’t sell return defective smoke detectors just throw it away and I tried to explain to her that her employees must up the shipping label and she needs to look at it she didn’t care I finally got so frustrated I hung up on her so they’re customer service really sucks
    Read More
  15. User Score
    0
    April 7th, 2019
    0 people found this review helpful!
    Really bad and rude sales reps and customer service and when they can’t compete with competitor brands, they’ll hang up the phone on you and be rude to you. Stay away from this brand!
    Read More
  16. User Score
    3
    April 6th, 2019
    0 people found this review helpful!
    I haven’t had much trouble with my system. However a rude, pushy sales kid came around recently saying I could get an upgrade for less money per month. He tried to make me believe that Vivint was doing it out of the kindness of their hearts. Yeah…right. I got rid of him finally but he showed up again the next day! This time I started to sign just to get rid of the creep knowing that I had 3 days to cancel. They wanted my SS # and annual income. The sales creep said it was just to verify who I was. I knew that was a lie and that it was to run a credit check, Why is it necessary to credit check on someone who has been a customer for 3 years! I won’t go into all the other lies he told because it would make the review too long. I called Vivint and actually found out I could get exactly what he was offering for half the price. Beware of the shady door-to-door sales people. They lie big time!!!!
    Read More
  17. User Score
    0
    April 6th, 2019 Abbeville, SC
    1 people found this review helpful!
    Vivint is terrible. Be careful with contract. You will have to buy out of it. Plus, in home support is tertiblr
    Read More
  18. User Score
    0
    April 6th, 2019 Price, UT
    1 people found this review helpful!
    This whole system sucks. Called for a service person, no one showed up. Sales person was very pushy. Impossible to get out of the contract.
    Read More
  19. User Score
    1
    April 4th, 2019 Madison, AL
    1 people found this review helpful!
    When you completed your contract with them, It Takes 30 days after you send them a Fax to cancel service. They will continue to take your money. Even when you tell them they have faulty equipment.
    Read More
  20. User Score
    3
    April 4th, 2019
    1 people found this review helpful!
    THIS COMPANY IS PREDATORY. DO NOT SIGN A CONTRACT W THEM. The service works well, the sales guy was very deceptive regarding the actual cost of the system. They told us we were receiving parts for free as a promo, turns out this was a lie. Trying to end the contract early was confusing and the employees gave many different numbers.
    Read More

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Our Score
6.7
User Score
1.5
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99+

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
2,088
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,317