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Vivint(HomeSecurity)
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#20
Vivint(HomeSecurity)

Vivint

Offers home security and smart home automations. Purchase via phone or in person only. Customer reviews rate Vivint 1.5 out of 10 for poor customer service: (read reviews)

Our Score
6.7
User Score
1.5
Our Score
6.7
User Score
1.5
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99+

Install & Equipment Fee

$0

Contract Length

60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

$99

Number of Reviews

2,196

This Review is maintained by Chase Sagum

Review Last Updated: June 14, 2019

Vivint is a security solution that offers home security systems as well as smart home automation that allows you to control your security equipment and smart home devices from Vivint’s mobile app. The company has no upfront fees but charges high monthly monitoring fees and requires a 60-month contract. Check out Vivint Reviews Below to see what customers are saying about the security provider.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-42.99
$0

#2

6.9
$34.99-49.99
$99

#3

4.7
$29.99-45.99
$99

#20
Vivint(HomeSecurity)

1.5
$39.99+
$0

Pros

Vivint SmartHome Automation Features

One of the ways Vivint is trying to separate from the competition is by positioning themselves as more of a ‘home automation’ solution. Their mobile app allows you to control your home security system remotely. They also have a suite of additional home automation products and features that allow you to control your thermostat temperature to promote energy efficiency, lock and unlock doors, live stream video of your doorbell ringing and the surrounding area, etc. Their home automation is compatible with common smart home products, such as Amazon Echo, Google home, Amazon Alexa, and many more.

No Upfront Fees

Unlike many home security companies, Vivint does not charge any upfront fees for its security systems. This makes signing up for Vivint’s services more affordable. This can also provide peace of mind to potential customers that they don’t have to put down a hefty down payment in order to receive Vivint’s security services.

Cons

High Monthly Monitoring Fees

Monitoring plans for Vivint’s security systems start at $39.99 per month and go up based on a variety of additional package options. This is a bit higher than other leading industry providers. Specifically, their lowest plan is priced considerably higher than other industry-leading providers and their respective lower plans.

60-Month Contract

Vivint provides the installation and equipment free of charge, but with one major caveat. You’re basically signing a 5-year (60-month) home security contract. And these contracts aren’t too forgiving. Customers are expected to pay the remaining balance of their contract in the event that they try to cancel early.

Negative Vivint Reviews

There are many negative Vivint reviews from customers, the majority of them noting poor customer service. Be sure to check out the Vivint smart home reviews and home security reviews below to see what customers have to say and to decide if Vivint is the right home security provider for you. A common complaint customers have is customer service. Former and current Vivint customers have complained of deceptive sales tactics, poor customer service, poor billing practices and slow technician response times. Unlike other review sites, BestHomeSecurityCompanys.com does not allow companies to pay to remove reviews. We have received over 1,500 negative reviews here on this website regarding Vivint from real customers.

Our Recommendation

Vivint is a well-known home security company that does not charge installation fees and has solid security equipment and home automation systems. Vivint also has a smartphone mobile app that allows you to control your home security system from wherever you are. However, with a 5-year contract and high monthly monitoring rates, Vivint’s home security systems may be too expensive. Most importantly, we recommend choosing a company with better customer reviews. There are also more affordable home security companies that don’t tie you down with long contracts and have a deeper history of high-level customer service. 

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Vivint Home Security and SmartHome Packages

Vivint has various home security solutions with a variety of equipment available. They do not disclose their exact plans and pricing on their website, but they do list several of the features you can expect if you choose to purchase from them. Vivint, of course, offers professional 24/7 monitoring and professional installation. The company sends out alerts via their Vivint Smart Home app. If your alarm goes off, their professionals will call you and assess your situation.

Home Security

  • Burglary detection
  • Outdoor camera
  • Indoor camera
  • Doorbell camera
  • CO detector
  • Garage door control
  • Glass break detectors
  • Motion sensors / detectors
  • Smart hub
  • Smart locks
  • Smoke Alarm
  • Window sensors

Home Automation

  • Integrate with SkyControl Panel or Google Home
  • Element thermostat
  • Nest thermostat
  • Vivint Ping Camera (two-way communication)
  • Water sensors

Car Guard

  • Car maintenance reminders
  • Location tracking
  • Tamper alert
  • Sync with your home automation or home security system

 

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2,196 Vivint Reviews

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  1. User Score
    1
    June 12th, 2019
    0 people found this review helpful!
    I Paid for my system about $2000 and 2 years later, I got a letter stating that my bill is going to be 19.99 a month, so I can continue using the phone app.
    I never agree to any monitoring not to any technical assistance.
    Read More
  2. User Score
    0
    June 12th, 2019 Lehigh Acres, FL
    0 people found this review helpful!
    High pressure and confusing sales tactics, misrepresented monthly costs, poor service.
    Read More
  3. User Score
    1
    June 12th, 2019
    0 people found this review helpful!
    Complete rip off! Had a sales agent (Matthew P) who knocked on my door & informed me that my home already has pre-installed Vivint equipment & if I continue with their service, I will not be charged installation fees. I told Matt that I am going to be purchasing a home in the next few months so anything related to pulling my credit I am not interested in. He assured me that a soft pull would be taken. What a liar he is. I got not 1 but 2 hard pulls! Matt then told me that I would have 30 days to try out the service & if I don’t like it to contact Vivint & that Vivint would even send me a $200 gift card for giving them a try. After 2 weeks of trying out the service, I called to cancel. And only reason I wanted to cancel was because I found out I am being financed for the equipment that I was told was already pre-installed! It hit my credit report & dropped my score -58 points!! So I called to cancel only to be told that I actually only had 3 days from the day of installation to cancel and being that I am outside this window, I cannot cancel my service until I pay off my equipment. The blasphemy of these people!
    Read More
  4. User Score
    0
    June 11th, 2019
    1 people found this review helpful!
    Sales rep sold to my husband without me knowing. I came home and had to tell them to stop installing, because we couldn’t afford it in our budget. The sales rep later told my husband through text that we make enough money to be able to afford it and I had other reasons not to go with them -calling me a liar.
    Read More
  5. User Score
    0
    June 11th, 2019 Cincinnati, OH
    0 people found this review helpful!
    The list:camera is 70% of the time “unavailable” in real time; a 20 minute delay on currrent time and stored clips; phone nor camera app works on a regular basis; cannot rewind or playback, though we are supposed to have that ability; notifications of activity and camera do not match up, ie alarm about to go off but no camera clip within 20 minutes of that time; sporaic notifications when door opened or house locked/unlocked. This is a really secure feeling when there is such a delay and the thief has left the property and there is not documentation they were even there.
    Read More
  6. User Score
    0
    June 10th, 2019 Westcliffe, CO
    0 people found this review helpful!
    Do not even call them they are the worst of worst, they say that contact you by phone to renew first then story changers when you add doorbell which never worked that you agreed to extending contract, supposedly they have it recorded but you never get to hear it….stay away!!!
    Read More
  7. User Score
    1
    June 10th, 2019 Darlington, MD
    2 people found this review helpful!
    We have had an alarm for 5 years. The alarm NEVER works properly. We have called to get it fixed and they always have us running around trying to fix it all for them even though we are paying a high monthly premium. When asked if a service technician could come out, they offered to send us pamphlets so we could fix the problem ourselves. When asked again to send someone out, we were told we would be charged $50 for someone to come out to fix a product we are paying for that has never worked properly. We will be canceling service immediately and moving on with a company who has good customer service.
    Read More
  8. User Score
    0
    June 9th, 2019
    1 people found this review helpful!
    As a long time customer, approx. 8 years, I upgraded 6/8/19 to include a dorrbell camera. Why did I have to take out a loan from a 3rd party after years of automatic billing withdrawls from my checking account with never a problem? And the application for same kept repeating a request for my social security # number saying it did not match what was on file. Well, if you already had that info why did you keep asking for it? I especially dislike having to print out on he Internet for all the world to see my entire 9 digit SS # . And after several calls I kept getting people with terrible English speaking skills whose only answers was to go to your web page. I have no problem with the company, but this last experience was quite unsatisfactory.
    Read More
  9. User Score
    2
    June 7th, 2019 Cleveland, OH
    2 people found this review helpful!
    the service works but the price is too high and the contract too long, i will never purchase a product or service from a door to door salesman again, that’s why i put up one of those go away signs on my front door, the guy tricked us into buying this service at an expensive price when other services are much much cheaper
    Read More
  10. User Score
    0
    June 6th, 2019 Freeport, IL
    2 people found this review helpful!
    VIvint initially sold me on one program, and then a year later they doubled my rate. As you can imagine, not what we signed up for, and not what was agreed on. Whatever reasons they have, thats their issue, I see it as devious. I am looking at other services to replace them. Not a trustworthy or ethically viable company. As plain as that.
    Read More
  11. User Score
    1
    June 6th, 2019
    2 people found this review helpful!
    Deceptive sales, not living up to initial offering, fails to contact homeowner after initial contact.
    Read More
  12. User Score
    0
    June 3rd, 2019
    2 people found this review helpful!
    Sales person was very conniving, fraudulent.
    Read More
  13. User Score
    0
    June 3rd, 2019 Keller, TX
    3 people found this review helpful!
    I had a guy come to my house that worked for vivint. I was going to get the doorbell service and while doing so he asked the last 4 of my social. I asked will they run my credit. He stated no it’s for verification. He left in quite a hurry after this saying system was not working. I checked my email and said they couldn’t help at this time. He blatantly lied about running my credit. This is against the law to not advise someone of running their credit along with a signature.
    Read More
  14. User Score
    0
    June 3rd, 2019
    3 people found this review helpful!
    Horrible equipment. Horrible support. Very deceptive selling. Didn’t know i had signed ip for 5 yes til now. You sign a i pad and you do not read before signing.
    Read More
  15. User Score
    0
    June 3rd, 2019
    3 people found this review helpful!
    This company scams you!!! They will tie you into a longer term than you were told and you will end up having to pay your way out, just like I had to! Customer service will not help you, instead just read your contract back to you over and over until you are forced to pay your way out of this service. Do not use this service.
    Read More
  16. User Score
    0
    June 3rd, 2019 TX
    5 people found this review helpful!
    I HAVE HAD THE SYSTEM FOR 4 YEARS . IT WAS DOWN ABOUT A FOURTH OF THE TIME. WHEN I WOULD CALL FOR SERVICE THEY WOULD SCHEDULE IT 2 WEEKS OUT. WHEN I TRIED TO GET OUT OF THE CONTRACT BECAUSE IT WASN’T WORKING THEY WOULD NOT RELEASE ME FROM THE CONTRACT. FINALLY WHEN THE 4 YEARS WAS UP I TRIED SEVERAL TIMES TO CANCEL IT AND WAS TOLD IT WAS CANCELED ONLY TO HAVE MY ACCOUNT DRAFTED AGAIN. AT THIS TIME I HAVE E-MAILED, WRITTEN LETTERS, AND CALLED NUMEROUS TIMES TO CANCEL AND THEY ARE STILL TRYING TO DRAFT MY ACCOUNT. I GUESS MY ONLY OPTION IS TO CLOSE MY CHECKING ACCOUNT AND OPEN A NEW ONE.
    Read More
  17. User Score
    0
    June 2nd, 2019 Albuquerque, NM
    1 people found this review helpful!
    Don’t buy this system. High monthly fees and doorbell and camera often do not work. When you call support they put you through an exhausting exercise then finally they will send a rep to fix it. Worst company I have dealt with. So sorry purchased this.
    Read More
  18. User Score
    1
    June 2nd, 2019
    1 people found this review helpful!
    System itself is good and so as other security system. But their customer service needs a lot of work!! They give you wrong Information, not once not twice but over and over! have been on the phone with one of the representative for almost an hour just trying to figure out a permit I need to submit to the county office. They sent me wrong forms in my email and just keeps apologizing for giving you wrong info. They have wasted a lot of my time. I do not recommend them. Hopefully they work their customer service coz the system alone is good.
    Read More
  19. User Score
    0
    June 2nd, 2019 Costa Mesa, CA
    1 people found this review helpful!
    Our issues come with the company itself, our local division was fine… As with most security system plans, you sign a contract initially. Your contract term automatically renews without any notification and then you are stuck for the next 2 or 3 years, depending on how your contract was written. If you want to cancel your system with Vivint, corporate policy forces you to pay 100% of the remainder of your term. We were quoted $1,600 to cancel with them! A cancellation fee is not a choice with them apparently. If you still feel you should use this company with a horrible corporate policy, I suppose you should put your contract date on your calendar. Beware!
    Read More
  20. User Score
    1
    June 1st, 2019
    1 people found this review helpful!
    I have been trapped in my contract for almost 4 years. I have not had the system installed in my new home for over a year because not only was there no urgency with customer service or responders when alarms were triggered, which was often because of the “glass break” sensors being triggered by my dogs playing on my hardwood floors. Several times I arrived to my home and entered it before support was there. Not worth the money.
    Read More

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Our Score
6.7
User Score
1.5
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99+

Install & Equipment Fee

$0

Contract Length

60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

$99

Number of Reviews

2,196
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,368