Best Home Security Companys

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Vivint(HomeSecurity)
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Vivint(HomeSecurity)

Vivint Reviews

Reviews of Vivint from real customers
(2,033 verified)

Our Score
6.7
User Score
1.5

See Top Rated

Our Score
6.7
User Score
1.5
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99+

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
2,033

Overall Score

Based on ranking criteria
6.7 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: February 19, 2019

  • High monthly monitoring fees: Monitoring plans with Vivint start at $39.99 per month and go up based on a variety of additional package options. This is a bit higher than other leading industry providers. Specifically, their lowest plan is priced considerably higher than other industry leading providers and their respective lower plans.
  • A long, 60-month contract: Vivint provides the installation and equipment free of charge, but with one major caveat. You’re basically signing a 5-year (60-month) home security contract. And these contracts aren’t too forgiving. Customers are expected to pay the remaining balance of their contract in the event that they try to cancel early.
  • Solid home automation features: One of the ways Vivint is trying to separate from competition is by positioning themselves as more of a ‘home automation’ solution. Their mobile app allows you to control your home security system remotely. They also have a suite of additional home automation products and features such as temperature control, auto door locking, doorbell cameras and more.
  • Customer service complaints: Former and current Vivint customers have complained of deceptive sales tactics, poor customer service, poor billing practices and slow technician response times. We have received over 1,500 negative reviews here on this website regarding Vivint from real customers.
  • Our recommendation: With a 5-year contract and high monthly monitoring rates, the economics just don’t make sense for most home security seekers. We recommend much more affordable options that don’t tie you down with long contracts, and have a deeper history of high-level customer service. Frontpoint Security and Protect America are two options you should consider if you are interested in Vivint.

Most Helpful Reviews From Vivint Customers

  1. User Score
    0
    Dizzle Traccz
    October 14th, 2018 
    This system has NOT worked properly since we first purchased it. We have had to call customer service numerous times for them to try to fix the system and they have never fixed it. When it was first Installed they did NOT install all the components we paid for. Had to call back and reschedule for them to install ALL the equipment that we ordered. Customer service is completely useless they try to make the consumer repair the item over the phone without threatening to charge a service fee. The app NEVER works properly. I had a smoke detector go off a few days ago and because there was a glitch on the panel (which there is ALWAYS something wrong with it) the panel was not charging and disconnected the emergency responders call. He then had to call my husband at work WHO WAS NOT HOME to confirm the house was NOT burning down and he is NOT suppose to get calls at work yet miraculously he did answer during work. The thermostat NEVER works properly. Had a $200 electric bill thanks to Vivint not explaining the settings on the panel I called customer service and all they tried to do was pressure me into signing a 48 month contract to get an upgrade panel they wouldn't even offer a free service to our system to confirm over the next 30 day cancellation period that they require to ensure our system was working properly during that required 30 day cancelation period.Read More
  2. User Score
    0
    Rebecca Bush
    October 12th, 2018 Rapid City, SD
    It seems Vivint has a great sales pitch and that is where their greatness ends. Not quite a year into having the system and my cameras rarely, if ever work. I have spent HOURS on the phone with customer service to fix the issues. Each time I have the system fixed, another camera goes down, or my personal favorite, none of them record or allow playback. DO NOT purchase this system, it is not reliable.Read More

2,033 Vivint Reviews

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  1. User Score
    3
    March 22nd, 2019 Alexandria, VA
    0 people found this review helpful!
    I’ve add Vivint for 6 months and have regretted it 5 of those 6 months. The first month everything seemed to work properly but after multiple calls to customer support (many of which they had me troubleshoot the issues) and two technicians I returned the NEST thermostat because it was not working properly (I think due to faulty installation). I was supposed to be refunded the amount $263 however I have called roughly 7 times over a 3 month period and have yet to see the refund or credit for the returned product. I dread calling customer service for anything. Next the doorbell camera is absolutely not worth the hassle.It rarely ever detects people and notifications are not live. When the doorbell actually detects a person or someone rings the doorbell, by the time you get the notification the person has gone. Additionally, last month I had more than 4 packages delivered to my house, none of which were detected by the doorbell camera. I was surprised every time to see that items had been delivered since I didn’t get a notification. Once again I called customer service and after 1.5 hours on the phone with a technician there was no solution. It is to the point now that I can sometimes stand right in front of the doorbell and it not detect me ( I get no notification on my phone). I have decided that I will not be keeping the service. I paid for the equipment upfront so I am not on a contract which I’m thankful for. For $49.99 a month plus $3 transaction fee I expect more. Better Customer Service, Better Products, Better Tech Support. Do your research and remember that just because the service was amazing for someone else doesn’t mean it will be the same for you. I have 5 neighbors who are Vivint customers and 3 of us have had various issues while the the other 2 have had no problems at all. I guess it’s hit or miss.
    Read More
  2. User Score
    0
    March 21st, 2019 Addison, TX
    0 people found this review helpful!
    This company locks you in with long contracts. If you move they do not move your equipment, but they expect you to continue paying on a contract for a home you no longer live in. After you tell them to stop charging your credit card they will continue to charge your card. Stay away from this company at all cost.
    Read More
  3. User Score
    0
    March 21st, 2019 Cleveland, OH
    0 people found this review helpful!
    When the system was first installed, it worked great! For about a month. Then, nothing but issues with several (now ALL) the components. Called customer service to get our system back up and running, there is a substantial fee to even have the tech show up. Had my elderly mother set up with Vivint as well and her system has NEVER worked correctly in spite of having a technician there four times. Cancellation of service is not an easy one-call process. Good riddance!
    Read More
  4. User Score
    0
    March 20th, 2019
    0 people found this review helpful!
    HORRIBLE experience. Have 8 year old expired equipment that they will only replace at “a deal” with a NEW 3 year contract. So basically you have to renew every time in order to get up to date equipment. I have tried cancelling twice, but since THEY AUTO-RENEW, I’m screwed.
    So basically, plan on chasing your renewal date, cancelling before that date, or you’re going to be stuck in a never ending cycle.
    READ YOUR CONTRACT and don’t sign if it says it will automatically renew! I’ve been trying to cancel this for a year now! They want to do things over the phone- nope. Make them send you the emails and do it all by mail, with checks too, so there’s a paper trail!
    Read More
  5. User Score
    0
    March 19th, 2019 Ballwin, MO
    0 people found this review helpful!
    I have had many issues with Vivint. If there is an issue, it takes them over a week to send someone out. On top of they, they charge $50 for a tech to come out. I had billing issue in the beginning and it took over 5 calls and 3 months to sort it out. Very poor customer service. Will be canceling my service before the renewal date. Heard from other customers that they will auto renew it. That’s also a red flag.
    Read More
  6. User Score
    0
    March 18th, 2019
    0 people found this review helpful!
    Awful awful awful from day one! Saiesman promised the system would do things customer service said later it’s negrt been able to do, system was installed wrong, utilities bills sky rocketed because of improper installation with thermostats, customer service was useless, offered to send out techs but then charged $49 for their issues, after 2 1/2 yrs it still does by work! Cameras constantly offline, panel not responding, playback not working, app not when it, faulty thermostats, damage done to our home during installation, crappy customer service and constant run around! Worst experience!!
    Read More
  7. User Score
    0
    March 18th, 2019
    0 people found this review helpful!
    Horrible equipment always having issues that need tech support, system updates never pushed through and ultimate failure causing tech to have to come in home to repair what vivint should have done all along and you pay $50 extra. Customer service is the absolute worst I’ve ever delt with… on many occasions. Long waits, high price and bad service. There isn’t a darn thing they do good with.
    Read More
  8. User Score
    0
    March 18th, 2019 Omaha, NE
    0 people found this review helpful!
    Consumers Beware: Vivint Security

    These people came to our door about a week ago and gave us the impression that they were from ADT and would not admit that they were not until I straight out asked who they were. They convinced us to try their system. I told them it was my belief that I was still under contract with ADT. Jared Ioelu told me that if it cost anything to get out of the ADT contract, Vivint would pay for it. I wanted to wait to make sure, but he called someone to install their equipment that same night.

    My husband and I were tired and hungry and just wanted them to leave. They had been at our house shortly after we got home from work. I reluctantly signed the contract knowing that I had three business days in which to cancel.

    The next day I called ADT and found out it would cost almost $800.00 to cancel, and so I told Jared that I may have to cancel Vivint due to the cancellation fee, and what did he say, “Oh it’s a bummer. But once your contract is up give me a call or text so we can hook you up with the new smart home stuff. You’ll love it.”

    Hmm what happened to Vivint paying the ADT cancellation fee? And then, on top of that, they would not put our ADT panel back the way they found it. I found out afterwards that they could not because they were not ADT technicians.

    Oh, AND they took the battery that was in our ADT unit. I had a chat conversation with Vivint customer service – knowing that I could keep a copy of the chat – and the guy told me that he contacted the person who removed our battery and that he would be returning that to us shortly. After not hearing from them all day, I again went on a chat with them (and ended up speaking with the same person) and was then told that the man did not have our battery. First they said he would return it, and then they said he didn’t have it. We had to go and buy another battery as that one was not being returned to us.

    The best part, ADT came and got us back up and running BUT they informed me that I should report Vivint, as it was against the law for them to take out our existing security system while we were under contract with another security company. This is probably why they let me cancel right away!

    I’m sure not everyone will have the same experience I had, but just wanted to give people a heads up. If you see these people coming to your door, don’t even engage in a conversation with them.

    Read More
  9. User Score
    2
    March 18th, 2019 Ridgewood, NJ
    0 people found this review helpful!
    neat products and nice user interface, but devices are not reliable. I purchased a vivint system for my home about two years ago, and already have had half a dozen service visits. It feels like something is always down. Their customer service is ok; for the most part they are nice, but some have no idea what they are doing. I am vested and want the Vivint products to work, but I’m tired of having to troubleshoot constantly, and simply cannot recommend this system to others. Worst is that Vivint does not want to own up to their problems, and want to charge you for sending technicians to service their issues ($49 each time).
    Read More
  10. User Score
    0
    March 18th, 2019
    0 people found this review helpful!
    Unless you want significant brain damage, DO NOT deal with Vivint. Their customer service is pathetic. They DO NOT follow through with anything they commit to, although they are really quick to sell you products and services. After cancelling my services at my previous home (which I could not move because they said the owners of my new home had not cancelled their service so I needed to keep calling back to see if they’d cancelled!!) I noticed one month later that I still had full access to the on-line account at my previous home! This is supposed to be a security system, yet one month after I cancelled I could unlock their doors, change their thermostat, etc. Vivint did not seem concerned about this at all. When I asked how to cancel (they have a 10 day cancellation policy) no-one would tell me how! Stay far away – if I could provide a negative rating, I would!
    Read More
  11. User Score
    1
    March 17th, 2019
    0 people found this review helpful!
    Customer service/tech support is awful.
    My wife and I have taken it on ourselves to disconnect and abandon all Vivent equipment. We are now left with holes in our drywall from a amarure install.
    The system is very cheaply manufactured and failed to work on many occasions (malfunctioning door locks were horrible) at nearly $80 per month this service is brutal.
    Had called in to request repairs, but a tech was never available.
    Read More
  12. User Score
    0
    March 17th, 2019 Tampa, FL
    0 people found this review helpful!
    I was contacted by a lawyer representing this awful company on Friday mind you I cancelled my service in January 2017 and they are just contacting me saying I need to pay $3,000 or their taking me to court and putting a judgement on my credit. This company is terrible! I was home with kids when 4 men knocked on my door explained I rented the home the sales person told me to lie and say I owned the home to get the equip installed then I was a stay at home mother at the time my husband worked and the sales men had me sign my husbands name on the contract. This company is a fraud and after cancelling and calling them multiple times now they are trying to sue me. Do NOT SIGN FOR VIVINT! This company is fraud and full of crap! And more ppl to need to contact the BBB let them take me to trial cause this company should be SHUT DOWN! BUYER BEWARE DO NOT GET THIS!!!!
    Read More
  13. User Score
    0
    March 16th, 2019 Ewa Beach, HI
    0 people found this review helpful!
    Had 3 sales people come to my door today and even though I told them more than 5 times to leave my property they would not. Totally unacceptable sales practice. I will be filing a business complaint on Monday.
    Read More
  14. User Score
    2
    March 16th, 2019
    0 people found this review helpful!
    I signed up for Vivint last year. However I’m moving and told this before I even signed up for anything made it very clear. The guy told me it’s easy to cancel I can transfer to the next person to move into my place and they can take it over. HOWEVER this is not the case. I have to pay back the remaining balance $2000. And then transfer.. but what’s the point in that? May as well pay and take my equipment too. Like they need to make this CLEAR. That they cannot transfer everything just the services that anyone can get that would be approved anyways on their own. If I wouldn’t know no matter what I’m stuck in this loan I wouldn’t of signed with vivant.
    Read More
  15. User Score
    1
    March 16th, 2019
    0 people found this review helpful!
    The company is the worst! We were unable to sell our house due to the system they installed and would not remove. Also, they take advantage of elderly people and send very aggressive young men to your door. Stay away!
    Read More
  16. User Score
    0
    March 15th, 2019
    0 people found this review helpful!
    My mom decided to sign up for vivint. Bunch of young ones came knocking to our door. My mom thought that it will be a good source of security for our house and the plan was good. This young man told us that it will be only for 2 years, but ended up to 4 years he basically trick my mom. The product is the worst you’ll ever see. It’s always disconnected from the internet, camera don’t record well, and other worst things. It’s really hard to cancel because they ask for too many stuffs. Doorbell never work since it was put there, and no security at all. Please do not sign up for this company!!!! The only thing that is good for this company is the customer service and I understand that they only work for the company and as for the product the worst product.
    Read More
  17. User Score
    0
    March 15th, 2019 Amarillo, TX
    0 people found this review helpful!
    HORRIBLE!!! Absolutely the worst company to work with from the get go. Tech support is terrible! The equipment is bad. Thermostat wasn’t properly installed from the beginning and only worked part of the time. Through about a dozen phone calls and countless hours on the phone troubleshooting with 10 different tech support people. To make matters worse the first 9 phone calls were all disconnected after spending about an hour on the phone with each tech, I’d call back and have to start the entire process over each time. Finally got to two managers, who were no help at all and the problem was never corrected and I was told I would have to pay for a new thermostat because they could never be duplicate the error which didn’t help me walking into an 85 degree house in the middle of summer. Then I got a supervisor, who did clear the way for me to get replacement equipment. About a week later I got a replacement thermostat sent and no on-site tech help… had to reinstall it myself.
    The problems continue… the camera for my backyard stopped working about 6 months in. After numerous tech calls and over 3 months later it still doesn’t work. Finally got the phone tech to schedule a real technician to replace or fix the camera. The appointment was scheduled between noon and 1pm and was told it would take about an hour to fix or replace. Called to find out where the technician was about 1:30 and was told he was on the way and that they had a 2 hour window or grace period for their appointments but in route now and should be there soon. Called back about 2:15 to find out where the Tech was since still a no show and I was told by a different tech support girl my appointment was scheduled from 2pm to 4pm and that I would just need to wait. Unfortunately I couldn’t since I have a job and a life, so I attempted to reschedule, which took another 30 minutes because she was trying to get a hold of the technician first. Still working on this issue.
    The lights on the number pad buttons on the front door stopped working which made it difficult to see the numbers in the dark, so I called for tech support again. After several calls with no luck fixing it or reprogramming it I was instructed to take the entire locking mechanism off the door to see if the wires had come disconnected, not too bad a process, only about 30 minutes. But everything was connected and we did several reboots and reprogramming codes for it without fixing. So I was told they would sent me another door lock and key pad for me to reinstall it. Again no actual tech support. Got it in the mail installed it and again no lights on the keypad, so I called again. This time I was told that the keypad buttons never lit up in the first place – UMMM YES THEY DID! So again, the problem isn’t fixed.
    Worst company and worst tech support I’ve ever experienced working with in my life. If you don’t mind spending hours on the phone talking to tech support, doing the repair work yourself and being locked in a contract – then this company and security system is for you. I would highly recommend never speaking to this company to begin with – it was the worst decision I’ve ever made
    Read More
  18. User Score
    1
    March 15th, 2019 Elgin, OK
    1 people found this review helpful!
    You pay a very high price for the equipment with the 60 month contract and it is very hard to cancel your contract. Very unhappy with this product. As others have said cameras and doorbell don’t always work. I will be cancelling as soon as my 60 months is up.
    Read More
  19. User Score
    0
    March 15th, 2019 Amarillo, TX
    1 people found this review helpful!
    HORRIBLE!!! Absolutely the worst company to work with from the get go. Tech support is terrible! The equipment is bad. Thermostat wasn’t properly installed from the beginning and only worked part of the time. Through about a dozen phone calls and countless hours on the phone troubleshooting with 10 different tech support people. To make matters worse the first 9 phone calls were all disconnected after spending about an hour on the phone with each tech, I’d call back and have to start the entire process over each time. Finally got to two managers, who were no help at all and the problem was never corrected and I was told I would have to pay for a new thermostat because they could never be duplicate the error which didn’t help me walking into an 85 degree house in the middle of summer. Then I got a supervisor, who did clear the way for me to get replacement equipment. About a week later I got a replacement thermostat sent and no on-site tech help… had to reinstall it myself.
    The problems continue… the camera for my backyard stopped working about 6 months in. After numerous tech calls and over 3 months later it still doesn’t work. Finally got the phone tech to schedule a real technician to replace or fix the camera. The appointment was scheduled between noon and 1pm and was told it would take about an hour to fix or replace. Called to find out where the technician was about 1:30 and was told he was on the way and that they had a 2 hour window or grace period for their appointments but in route now and should be there soon. Called back about 2:15 to find out where the Tech was since still a no show and I was told by a different tech support girl my appointment was scheduled from 2pm to 4pm and that I would just need to wait. Unfortunately I couldn’t since I have a job and a life, so I attempted to reschedule, which took another 30 minutes because she was trying to get a hold of the technician first. Still working on this issue.
    The lights on the number pad buttons on the front door stopped working which made it difficult to see the numbers in the dark, so I called for tech support again. After several calls with no luck fixing it or reprogramming it I was instructed to take the entire locking mechanism off the door to see if the wires had come disconnected, not too bad a process, only about 30 minutes. But everything was connected and we did several reboots and reprogramming codes for it without fixing. So I was told they would sent me another door lock and key pad for me to reinstall it. Again no actual tech support. Got it in the mail installed it and again no lights on the keypad, so I called again. This time I was told that the keypad buttons never lit up in the first place – UMMM YES THEY DID! So again, the problem isn’t fixed.
    Worst company and worst tech support I’ve ever experienced working with in my life. If you don’t mind spending hours on the phone talking to tech support, doing the repair work yourself and being locked in a contract – then this company and security system is for you. I would highly recommend never speaking to this company to begin with – it was the worst decision I’ve ever made
    Read More
  20. User Score
    0
    March 14th, 2019
    1 people found this review helpful!
    They just keep pretending you never called to cancel. Month after month after month they send you bills and when you finally move out, the get a nasty collections agency after you. My elderly mother, who was their loyal customer for 10+ years moved into a retirement home and is still being harassed by them four times a day. She called four times to cancel and they will still not send an email confirmation that the account is cancelled. Shameful service for seniors or anyone. Stay away.
    Read More
  21. User Score
    1
    March 14th, 2019 Billings, MT
    1 people found this review helpful!
    Playback on panel not working. Why am I paying so much for something they want me to fix over the phone? Local Kenco was 100% better and they were frequently checking to make sure things are working fine. I will not renew with Vivint. Camera is blurry. There’s not a chance I’d recognize anyone stealing. I think I should get a discount for each day system is not working correctly.
    Read More
  22. User Score
    0
    March 14th, 2019 Baton Rouge, LA
    0 people found this review helpful!
    Where to start with this horrible company. Their sales representatives went door to door in our neighborhood a few years ago offering 18 month contracts for their “alarm system”. At the time there were a few break-ins in the neighborhood so me and my wife decided to go ahead and get one of their systems since 18 months was a short enough contract if we decided we didn’t need it we could cancel. The 18 month mark rolled around we decided against renewing and when we called to let them know they informed us “we” had signed a 48 month contract. I grabbed the original contract which indeed showed 18 months forwarded it to them explained that we only signed for 18 months to be met with our contract shows 48 months. I asked for a copy which they reluctantly sent and to my surprise the signatures did not match. After speaking with my neighbors who also signed up I found out they are having the same issue. We filed a dispute with them over the miss matched signatures and they said that it was resolved. Fast forward to today almost a year later and I received a phone call from a collections company telling me they were serving me paper and suing me for breach of contract on behalf of vivint. I explained to the guy what had happened and he not so politely said it will be settled in court. This company is a complete nightmare to deal with. Their sales reps forge signatures on longer contracts (yes I have found more examples of this) Then they use shady collections companies and tactics to bully people into paying it. Well today they struck a nerve this will be fun in court.
    Read More
  23. User Score
    0
    March 14th, 2019
    1 people found this review helpful!
    If your reading this, I want you to know I never really write reviews unless its absolutely great or ridiculously horrible. This review is a ridiculously horrible experience. Vivint paints you a pretty picture, however their customer service is garbage. One of my cameras was replaced due to it not working properly. A few weeks later, the camera went out again. I called customer service and the “Tech” on the phone did not know how to give me directions in fixing the issue. I scheduled an appointment, and for some reason my appointment was cancelled and i was not informed about it. I contacted customer service once again and they told me the tech arriving to my house called in sick and was not going to arrive….. (Thanks for letting me know VIVINT). This company doesnt have enough technicians to fulfill their appointments? This company is garbage. Horrible experience. I’m so upset at how this company functions.
    Read More
  24. User Score
    0
    March 14th, 2019 North Hollywood, CA
    1 people found this review helpful!
    After the rumor of the call centers being run from prisons is when my disappointment began. Then the long contracts and high monthly payments for less service as technology and the competition has stepped up their game, Vivint was the last to the table. They changed their billing cycle which resulted in two payments taken in one month and refused to credit my account. A real disappointment.
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  25. User Score
    0
    March 14th, 2019
    0 people found this review helpful!
    I had a contract with Vivint 2years into the contract the battery went out I call this is where the scam start I was told I could get the battery if I sign a new 3year contract I could have the battery replaced I said no. So no service for the next year and a half without any service but they stay in my account so I stop the payment they sue me after the contract was over This is my public service message to the world not fall for Vivint scam
    Read More
  26. User Score
    0
    March 13th, 2019 El Dorado, AR
    1 people found this review helpful!
    Rediculos contract terms and ridiculous cancelation process, love the 2 g system but everything else blows !!
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  27. User Score
    0
    March 13th, 2019
    1 people found this review helpful!
    this system is very bad. had it installed with in 2 hrs the panel went down. 5 days later still don’t have a working system. cant get any one to fix. they offer a 3 day cancelation. that’s also a joke they try to burn you out of that. we al need to report these people to B.B.B. AND FCC. THIS COMPANY IS A RIPP OFF! POINT BLANK!!!!!! do your self a big favor and do not use this worthless company!!!!!
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  28. User Score
    0
    March 12th, 2019 Dallas, TX
    1 people found this review helpful!
    My car got broken into in front of our house last night and found out my doorbell camera went offline…. how convenient for the thieves. I called Vivint and they tell me that 1.) the system does not notify you when there is an issue with a camera 2.) that they have learned they have been having issues with cameras connecting to the panels and going offline, yet they have not sent out a letter to their customers to let them know about this issue so we can be proactive and protect ourselves… hmm that doesn’t seem more or legal? We are looking at other providers. I would never recommend them.
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  29. User Score
    0
    March 12th, 2019 Minneapolis, MN
    0 people found this review helpful!
    Customer service is terrible, at best. Who you speak to when you sign up for service is NOT the same type of person you will talk to when you need help. Customer help is rude and their self-help website is outdated. When I moved, they were going to charge me twice (once to uninstall, once to reinstall at new location with the time between uninstall/reinstall being “about a week or two” – their rationale was to recoup their “free” installation at time of purchase). I paid off the equipment and canceled the service. After multiple attempts, they are still billing me for the service at $49.99 a month which is the security fee PLUS the equipment fee that I already paid. Every time I call I have to start at the beginning because they don’t leave notes. Have filed a complaint with the BBB.
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  30. User Score
    0
    March 11th, 2019 Evans, GA
    0 people found this review helpful!
    Vivint customer service is the worst! This is the 5th consecutive month in a row that Inhave had to call them with billing issues. Do not believe what they tell you.
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  31. User Score
    0
    March 11th, 2019
    0 people found this review helpful!
    A total SCAM! Do NOT even attempt to sign a contract with Vivint. The guy who came into our house talked us into getting a 3-yr contract. After 2 years, we called to cancell the plan and apparently the contract we signed is good for 5years. The number of years was no where to be found on the contract. They want us to pay $60/Month for 3 more years. $60 for 2 faulty cameras. This company even have the WORST customer service.
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  32. User Score
    0
    March 11th, 2019 Ann Arbor, MI
    0 people found this review helpful!
    Products unreliable and break frequently. Service is horrible.
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  33. User Score
    0
    March 10th, 2019
    0 people found this review helpful!
    Renters installed this in my home last year and has been inactive for at least 6 months. However the alarm was accidentally triggered today and we had to endure it for 30 minutes with animals and a new baby. Customer service just put me on hold while we were being tortured. I finally googled to disable it myself. Alarms should not be made to go off when a service is no longer active, and companies that place these in rental properties should have to remove them upon termination of service. NIGHTMARE
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  34. User Score
    0
    March 10th, 2019
    0 people found this review helpful!
    Worst company I have ever had to deal with … shame on you Vivint … won’t even help
    Me change batteries on my equipment
    Read More
  35. User Score
    0
    March 9th, 2019
    1 people found this review helpful!
    When I was sold my equipment I was told that the Monitoring was optional and could be cancelled at any time. That was true but they didn’t mention by cancelling the monitoring that would delete my mobile app so it is no longer available to view on my smartphone. The cameras can only be viewed on outdated panel with a 6 in. screen. According to this site, they have gotten 10 times more zeros than 10’s. If the people in charge don’t do a big revamp they are finished. Had I known beforehand how this company operates I never would have done business with them. Learn from me. Don’t do business with this company
    Read More
  36. User Score
    0
    March 7th, 2019 Pomona, CA
    2 people found this review helpful!
    On July 20, 2013, Vivint salesperson Jaden H came to my door to sell a home security system. He said he was trying to sell a certain number of systems and had colleagues waiting to install a system and that if I signed a two-year contract that day, the system would be installed at a discounted rate and the installation charge would be waived. I said that I wasn’t interested since I would likely be moving before the end of the year. Jaden said that wouldn’t be a problem, I would only have to commit to the service for a few months and if I moved in December I could cancel at that time. The installers did a rushed, amateurish job, drilling holes in walls and doorways without asking where they could place their equipment and plugging the system into an outlet required for other household appliances. (They placed the transformer in the garage, which would not seem to be the safest place.) On November 19, 2014, I called Vivint to say that I did not use the security system, could not afford to pay for it, and wished to cancel the contract. They said I could not do so and the contract is for four years. I told them that Jaden H had told me I could cancel the contract after a few months and I pointed out that it was almost a year past the date he told me I would be able to do so. They denied that Jaden H had told me I could cancel before the expiration date and only needed to subscribe to the service through 2013. I asked them to contact him to confirm what he had told me. They refused to do so and basically called me a liar. Vivint’s bait and switch tactics are despicable. Unfortunately, based on several other reviews, they seem to be SOP for this company. At the end of the contract period, I sent Vivint a certified letter cancelling the service. I went online and read all the negative reviews and followed the precise steps outlined by another dissatisfied customer explaining exactly the steps to take to cancel service. In spite of that, Vivint still attempted to obtain payment from my bank. I had to have a BofA official call them to confirm that service was cancelled. I believe she was willing to do so only because a relative of hers had a similar experience to mine.
    Read More
  37. User Score
    3
    March 6th, 2019
    0 people found this review helpful!
    When i purchased the system i was told i did not have to pay a monthly fee, it was optional. i had the system installed, which was a disaster. The tech was here for HOURS, and had to call in another team of installers to help. After having the monthly service fee for a few months I cancelled it. I was told i would have access to the system through the app and online but not the monitoring, and if the equipment had issues I would personally have to pay. After two years I was no longer able to access the app, or access online. When i called i was told it was because I had not paid for the service. I could reinstate for $294. They also told me they had cancelled thousands of users online access. This is not what i was told when I purchased the system for $1,800. Even when I had the service the system worked just ok. I certainly did not love it. Additionally, I live in an area where this product did not sell that well so getting technicians to service the system was challenging.
    Read More
  38. User Score
    0
    March 5th, 2019
    0 people found this review helpful!
    Terrible system. their equipment doesn’t work properly, front door keyless entry doesn’t work have to use key all the time no matter how many times changed batteries. Camera that sits on window sill recording through the window(really!!!) records people across the street but not up my driveway to the house. And now I have over 11 alarms on the control panel which I cannot get rid of which if this company was monitoring my system should have informed me don’t you think, I had to call them and when I did they don’t even have my personal information correct like my email address even though they have sent previous emails. Customer service is crap they can’t help me cause security info they have has been entered wrong. Really how big are they are on security when they can’t provide security service for my home. DON’T USE THIS COMPANY YOU WILL GET RIPPED OFF.
    Read More
  39. User Score
    0
    March 3rd, 2019 Norfolk, VA
    0 people found this review helpful!
    Terrible equipment. Didn’t work after 2 weeks! Waste of time and now we are stuck for 5 years!
    Read More
  40. User Score
    0
    March 3rd, 2019
    0 people found this review helpful!
    Im agreeing with many reviews Im seeing. The service is horrible, the products are a joke. In the colder months we are having to replace our batteries on our front door once a month. probably 60% of the time we can not get our garage door to work from the app. And when it does work, you usually have to hit it 2-3 times before it finally works. For about 6 months we had issues with the app even wanting to open, they did finally seem to get that part figured out. You can not set your thermostat to turn on or off at a certain time. You can set a custom action to where the system is in “sleep mode” and drops you can set the thermostat to a lower temp. However we want to be able to adjust that temp about 30 min before we wake up, and theres no way to do so. 75% of the time our audio on the cameras does not work. Literally not one thing about vivint could I comfortable say that im happy with or that ive never had an issue with.
    Read More
  41. User Score
    1
    March 2nd, 2019 Austin, TX
    1 people found this review helpful!
    My cameras never work. The app is useless because since the cameras never work there’s not much I can do with it. Customer service is a complete joke. They will insist on giving you instructions how to repair something with your tools to avoid sending a tech out.
    Read More
  42. User Score
    0
    February 28th, 2019 San Antonio, TX
    1 people found this review helpful!
    When we got Vivint they made everything sound like they would always be there for us. Now going on 5 years, half of my equipment has stopped working, and they will not replace it. All they want to do is sell me something else or put me in a complete new contract. When I try to call them all I get is the run-around and cannot get any customer service.
    I am going to Costco to get a better system and they will monitor it for &10.00 per month.

    Would not recommend Vivint to anyone.

    Read More
  43. User Score
    0
    February 27th, 2019
    1 people found this review helpful!
    I tried to cancel after two years. The service is way overpriced, sales was deceptive. DO NOT INSTALL VIVINT. We previously had ADT which was considerably better.
    Read More
  44. User Score
    0
    February 27th, 2019 Ridgewood, NY
    1 people found this review helpful!
    They locked me into a 5 year contract, the cameras barely worked, the system was always down and I spent hours on the phone or online with customer service. Then they had the nerve to charge me for a technician to come to my home to fix their mistakes!!! To cancel my account they said I couldn’t do it through live chat and that I had to call, so I called. I called and then was told to write an email with a service number in order to cancel!!!!
    Read More
  45. User Score
    0
    February 27th, 2019
    1 people found this review helpful!
    The system works but they always send me the bill late and so I’m late with it and charge me $10.00 extra. Ive called to fix it AND SO I CAN PAY ONLINE BUT GUESS WHAT! THAT DOESNT WORK, all they say is “oh I don’t know why it doesn’t work on your account” let me transfer you to someone else” . I’m just going to cancel my account instead
    Read More
  46. User Score
    0
    February 27th, 2019
    1 people found this review helpful!
    We have had the Vivint system for 3 years now the beginning it worked flawlessly but over the last year something changed. They have changed the doorbell camera and the sensors so we can no longer get the sensor to work. I have called customer service 4 times and they are not able to help. One of the main reasons we got this system is because we could make the sensor capture people in front of our house. Now the camera only records or alerts you when they push the doorbell. So they have to already be at our front door before we get a notification or an alert. If we knew in the beginning that feature was no longer going to work we would have never gotten the system. We will be canceling our service in June and look at another system.
    Read More
  47. User Score
    1
    February 27th, 2019
    1 people found this review helpful!
    They are the worst. They want customers to pay their bill every 2 weeks.
    Read More
  48. User Score
    0
    February 26th, 2019
    0 people found this review helpful!
    I get an unsolicited e-mail almost every day from Vivant and although I mark it as SPAM, it keeps right on coming back. I have a home security system and would like Vivant to stop harassing me.

    Donald Felts
    Olympia, WA

    Read More
  49. User Score
    1
    February 26th, 2019 Pflugerville, TX
    1 people found this review helpful!
    Just stay away from Vivint.

    The equipment isn’t great. The app for the most part is nice when it doesn’t have issues. But the sales experience is geared to trick you, not help you. They will say anything to get you to sign up, because that’s their paycheck. You will not be able to find them after your system is installed. Any issues? Hope the home company support team can and will fix it, because otherwise, their objective is to get you past the free to cancel period date, so you are stuck in the contract and the most they will offer is discounts. They do not play or fight fair. So, seriously just choose a big time company that’s been around for 100 years, a local company, or at least choose something that isn’t looking to trap you into a contract.

    Vivint should be abolished.

    Read More
  50. User Score
    0
    February 26th, 2019 Salt Lake City, UT
    1 people found this review helpful!
    Completely frustrating costumer service. Every time anything goes wrong it is very frustrating and time consuming to fix things. That is if things even get fixed. I will NOT renew my contract. I want nothing else to do with Vivint.
    Read More

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Our Score
6.7
User Score
1.5
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99+

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
2,033

Overall Score

Based on ranking criteria
6.7 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,314

Overall Score

Based on ranking criteria
9.0 /10