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#11
vivint-130x130

Vivint

Similar to: Frontpoint Security

Our Score
6.7
User Score
2.8

Visit Site

Our Score
6.7
User Score
2.8
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
6/10

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
17

A-

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
5

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
677

This Review is maintained by Chase Sagum

Review Last Updated: January 5, 2017

Vivint Inc. is one of the largest home security companies in North America and currently provides services to over one million customers. Last year, Vivint was voted Best Product of 2015 by PC Magazine. The company offers great warranties and remote monitoring, but charges higher-than-average rates and requires customers to sign into a lengthy contract.

The Good

  • Nationwide availability
  • Multiple equipment options and automation features
  • Lifetime warranty
  • Remote access via mobile app

Nationwide Availability

Vivint is one of the few home security companies that is truly available in all 50 states, so customers all around the nation have access to its products and services.

Multiple Equipment Options and Automation Features

With Vivint’s base security package, customers receive a touch screen control panel, a smoke detector, a door/window sensor, a motion detector, and a key fob. The key fob can be used to arm or disarm the system without having to enter the home. Additional equipment is also available, including recessed door sensors, glass break detectors, flood/freeze sensors, carbon monoxide detectors, tilt sensors, small appliance controls, and panic pendants. For detailed equipment and package information, check out the Equipment Overview section below.

Lifetime Warranty

Vivint offers some of the most advanced equipment in the industry and is consistently pushing the boundaries of what home security can accomplish. The company offers a lifetime equipment warranty on all of its home security and home automation devices, which covers both defective parts and normal wear and tear. This warranty applies for as long as you are a paying Vivint customer.

Remote Access via Mobile App

The Vivint Sky mobile app, which is available for free download on Apple and Android devices, allows customers to arm and disarm their security system, view and record live video feeds, lock and unlock doors, control the temperature of their home, and more. The application also integrates voice control capabilities using Amazon Echo.

The Bad

  • Lengthy contract
  • Expensive rates
  • Reports of poor customer service

Lengthy Contract

Vivint’s minimum home security contract is set at 60months (5 years), which is longer than the industry average of 3 years. If a customer would like to end their contract with Vivint before the term is over, they are required to pay off the remaining contract balance in full. For more information on the company’s contracts, take a look at the Contract Details section below.

Expensive Rates

Monthly monitoring rates start at $39.99 per month and go up from there. There are several competing home security companies that do not charge any upfront fees and have lower monthly rates.

Reports of Poor Customer Service

According to reviews from customers posted here on our site, Vivint customer complaints typically center around sales and customer service. Customers have accused Vivint representatives of employing deceptive sales tactics and not being able to answer questions satisfactorily. Several customers have mentioned Vivint’s poor customer service, specifically in regards to billing practices, phone support, and technician response. Vivint currently ranks in the bottom 10% in user review scores of all home security companies we have reviewed. Over 600+ people have shared their experience here with Vivint and on average, those people have said their experience was roughly a 3/10.

The Bottom Line

If you’re looking for a home security company that offers several automation features and remote system control, Vivint is a good option to consider. However, keep in mind that the company’s contract is lengthy and its rates are higher than many of its competitors. The big thing to watch out for with Vivint are the customer reviews. With so many of them being negative, it’s worth taking the time to research other providers that have a much more positive customer sentiment. Companies like Frontpoint Security, Protect America, and SimpliSafe.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.1
$34.99-49.99
$99

#2

8.6
$43.49
$35

#3

7.0
$14.99
$229.96

#11
vivint-130x130

2.8
$39.99
$0

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677 Vivint Reviews

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    Sort By:

  1. User Score
    0
    January 18th, 2017 San Jose, CA
    0 people found this review helpful!
    Horrible customer service sales person bad mouth ADT system hang up on me made fun of my accent
    Read More
  2. User Score
    3
    January 18th, 2017
    0 people found this review helpful!
    Every time we contact them to have a person come out and fix it, no one shows up.
    Read More
  3. User Score
    0
    January 18th, 2017
    0 people found this review helpful!
    Closed on the sale of my house 8/25/16. Prior to that date I called Vivant to cancel service and billing. Was told couldn’t cancel – that it was a contract. Told to go to their website and fill out certain forms, etc. Did that. Gave them name of new owner, who had promised to take over contract at closing. Am still getting bills for this service. Tired of their ugly business practices and am contacting the Better Business Bureau. Would NOT do business with this company again and would not recommend them to anyone.

    Nancy Pritchard

    Read More
  4. User Score
    0
    January 16th, 2017 Altadena, CA
    1 people found this review helpful!
    Im a current customer and the vivint sales team simply lied to me about the cost of there security system to get me past there cancellation period. They’re response time is way slower then the other company’s. There just liers and thieves be aware to many good company’s to waste time with these thieves.
    Read More
  5. User Score
    1
    January 16th, 2017 Montgomery Village, MD
    1 people found this review helpful!
    they cannot resolve my issues for accessing my system on line…
    Read More
  6. User Score
    0
    January 15th, 2017
    1 people found this review helpful!
    Horrible customer service
    Read More
  7. User Score
    10
    January 12th, 2017
    0 people found this review helpful!
    I have been nothing but pleased with my Vivint system. No problems, whatsoever, encountered now that I have had it over a year. I feel much more secure in my home
    since I had it installed. I would highly recommend it from sales, to product/service to
    customer service.
    Read More
  8. User Score
    0
    January 11th, 2017
    2 people found this review helpful!
    Worst company ever to deal with. Won’t get off your doorstep and tell absolute and outright lies to suck you into a long contract. They did a lot of damage to my house when installing then uninstalling their rubbish system and despite promising to pay for it, they never did. Disgusting unscrupulous filthy scumbags is all they are. Currently being investigated here in New Zealand by the Commerce Commission and they have been on Fair Go twice, a tv show dedicated to exposing scammers and dodgy dealers. If they turn up on your doorstep tell them to F*** OFF. The only way to deal with vivint, they’re bandits.
    Read More
  9. User Score
    0
    January 11th, 2017
    1 people found this review helpful!
    Absolutely horrible customer service. Do not honor agreements. Service persons are good but that doesn’t compensate for their customer service department in Utah that can only be classed as unbelievably bad. I have never encountered a worse customer service group from any company.
    Read More
  10. User Score
    0
    January 11th, 2017 Las Vegas, NV
    1 people found this review helpful!
    This is not a security company you want. Hidden fees no associate tells you that you are paying for a noise maker. If a security guard is to be dispatched they charge an additional fee on top of your monthly. That guard shows up two hours later. If you complain on their Facebook page your comment is deleted and you are blocked from their page. If you call to cancel you are told that is not a reason for cancelation. Beware of vivint
    Read More
  11. User Score
    0
    January 11th, 2017 Saint Louis, MO
    0 people found this review helpful!
    sERVICE IS TOOO EXPENSIVE, NOT WORTH TH PRICE
    Read More
  12. User Score
    2
    January 11th, 2017 San Antonio, TX
    1 people found this review helpful!
    Stay away from VIVINT. We sold our home and wanted to put our service on hold while our new home was being built. They did so, but decided to add WITHOUT our consent 2 additional years to our contract. They record all conversations, and customer service person said she could not find evidence of us extend contract but wasn’t allowed by system to change our contract length. Completely unacceptable. Considering taking legal action.
    Read More
  13. User Score
    4
    January 10th, 2017 Saint Louis, MO
    0 people found this review helpful!
    We chose Vivint Smart Home for the products. They seemes reliable and dependable. The agent though, was rude and insulting at times, which was not okay. He commented on my hearing and was not respectful at all. His partner, on the otherhand, was a kind young man, who apologized several times for the behavior of his co-worker. I would recommend this company.
    Read More
  14. User Score
    0
    January 9th, 2017 Ocala, FL
    0 people found this review helpful!
    I live in Florida, my bill is $62 a month! I have a burglar alarm, smoke detectors and a smart thermostat. All my equipment is 4 years old and not currently serviced by Vivint, but I’m still paying their ridiculous rates. They showed up at my door two weeks after a terrible robbery on my street. I thought, oh, this is perfect, that was scary…. four years later I’m feeling like I’ve been robbed! Can’t wait for this thing to end. DO NOT, DO NOT, DO NOT do it!
    Read More
  15. User Score
    1
    January 9th, 2017 Sparks, NV
    0 people found this review helpful!
    Terrible customer service! all this company cares about is collecting their monthly monitoring fee. We had a garage door sensor go bad six times and someone came out (different person each time) to replace it only to blame the last person for the faulty sensor. I have since gone with another company, and now Vivint wants to get me to pay off the rest of the contract with them. Funny that they call now to get their money but couldn’t be bothered to contact me to fix the situation. This company sucks! very deceptive.
    Read More
  16. User Score
    0
    January 7th, 2017
    1 people found this review helpful!
    July 2016 a youngster came to our door and invited himself in identifying himself with his badge as a VIVINT representative. We felt sorry for the youngster and heard him out. Wanting a security system we decided to go with with VIVINT. i was not thrilled with the lengthy term of the contract but we signed anyway. We immediately began having issues with our system. I contacted customer service and was shuffled from one area to another to another for what turned out to be a two hour ordeal! I.eventually reached a ‘team manager’ who promised she would contact the sales representative as well as his supervisor and have them contact me to discuss my concerns, that was August 2016! I’m still waiting! I would attempt to contact customer service again, but the thought of enduring a repeat of my previous call makes me ill!
    Read More
  17. User Score
    0
    January 7th, 2017
    1 people found this review helpful!
    Tricked into ending the contract we had with ADT, when salesman, who had been at our home for several hours, had 1st persuaded my husband to accept Vivint, before I returned. Being elderly, they were courteous, but very, very tiring. In the end, salesman said he would have Vivint give us a credit for our 3 months remaining with ADT. Needing them to leave, we agreed. Several days later, received letter from one who had made the credit request, stating that Vivint would not give us the credit. He enclosed a MoneyGram for $140.00, signed by him. Upon finding a facility to accept the MoneyGram, we were told it had been cancelled. We are still TOTALLY UPSET with this company, especially for taking advantage of senior citizens, with such a fraudulent move. Even after contacting the company and illustrating the fraud, they did not respond, so would not cancel the 5-year contract, or even shorten it. PLEASE DO NOT ALLOW THIS COMPANY TO HANDLE YOUR SECURITY – THEY ARE TOTALLY, TOTALLY, TOTALLY UNREASONABLE!!!
    Read More
  18. User Score
    0
    January 6th, 2017
    0 people found this review helpful!
    they suck .
    bad cutomer service .
    after 10 years being a loyal customer i sold my house and i was not under a contract with them it was month to month after 3 year contract they refused to cancell my account and kept billing me for about 3 ore month after i notified them of the sale of my house . the only way i was able to cancel is to pay them cancelation fee . what an extortion .
    Read More
  19. User Score
    0
    January 6th, 2017
    1 people found this review helpful!
    First door to door salesman was very pushy and wouldnt take no for answer, second salesman knocked on my front door despite the “no soliciting” sign (installed after encounter with first sleezy salesman), luckily he wasn’t as pushy as the first guy. I will never purchase ANYTHING that requires so much persistence by door to door Salesman. All good products sell themselves…
    Read More
  20. User Score
    0
    January 6th, 2017 Granite City, IL
    0 people found this review helpful!
    I have had problems ever since I signed up for the security system for one they decided to put it in my mother’s name and my mother does not even live here my door was supposed to lock last night with keyless entry I woke up in the middle of the night my door was open for 3 hours my kids could have got outside for my dog these people do not want to hear nothing about it it’s been one thing after another totally not happy with the situation I guess I gotta go another option on calling the best Business Bureau 😡
    Read More

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Our Score
6.7
User Score
2.8
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
6/10

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
17

A-

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
5

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
677
Our Score
8.0
User Score
8.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99-49.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
12-36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
2007

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
307