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#11
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Vivint

This company offers several home automation features, but contracts are lengthy and monitoring rates are high.

Our Score
6.7
User Score
2.9

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Our Score
6.7
User Score
2.9
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
6/10

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
17

A-

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
5

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
619

This Review is maintained by Chase Sagum

Review Last Updated: November 29, 2016

Expert Review Company Video Equipment Overview Contract Details FAQs Customer Reviews

 

500+ reviewsVivint Inc. is one of the largest home security companies in North America and currently provides services to over one million customers. Last year, Vivint was voted Best Product of 2015 by PC Magazine. The company offers great warranties and remote monitoring, but charges higher-than-average rates and requires customers to sign into a lengthy contract.

 

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.3
$44.99
$99-499

#2

8.6
$43.49
$35

#3

7.2
$14.99
$229.96

#11
vivint-130x130

2.9
$39.99
$0

 

The Good

smart-home-control

  • Nationwide availability
  • Multiple equipment options and automation features
  • Lifetime warranty
  • Remote access via mobile app

Nationwide Availability

Vivint is one of the few home security companies that is truly available in all 50 states, so customers all around the nation have access to its products and services.

Multiple Equipment Options and Automation Features

With Vivint’s base security package, customers receive a touch screen control panel, a smoke detector, a door/window sensor, a motion detector, and a key fob. The key fob can be used to arm or disarm the system without having to enter the home. Additional equipment is also available, including recessed door sensors, glass break detectors, flood/freeze sensors, carbon monoxide detectors, tilt sensors, small appliance controls, and panic pendants. For detailed equipment and package information, check out the Equipment Overview section below.

Lifetime Warranty

Vivint offers some of the most advanced equipment in the industry and is consistently pushing the boundaries of what home security can accomplish. The company offers a lifetime equipment warranty on all of its home security and home automation devices, which covers both defective parts and normal wear and tear. This warranty applies for as long as you are a paying Vivint customer.

Remote Access via Mobile App

The Vivint Sky mobile app, which is available for free download on Apple and Android devices, allows customers to arm and disarm their security system, view and record live video feeds, lock and unlock doors, control the temperature of their home, and more. The application also integrates voice control capabilities using Amazon Echo.

The Bad

  • Lengthy contract
  • Expensive rates
  • Reports of poor customer service

Lengthy Contract

Vivint’s minimum home security contract is set at 60months (5 years), which is longer than the industry average of 3 years. If a customer would like to end their contract with Vivint before the term is over, they are required to pay off the remaining contract balance in full. For more information on the company’s contracts, take a look at the Contract Details section below.

Expensive Rates

Monthly monitoring rates start at $39.99 per month and go up from there. There are several competing home security companies that do not charge any upfront fees and have lower monthly rates.

Reports of Poor Customer Service

According to reviews posted on our site, Vivint customer complaints typically center around sales and customer service. Customers have accused Vivint representatives of employing deceptive sales tactics and not being able to answer questions satisfactorily. Several customers have mentioned Vivint’s poor customer service, specifically in regards to billing practices, phone support, and technician response.

Want to know which home security companies are top rated? Click here.

The Bottom Line

If you’re looking for a home security company that offers several automation features and remote system control, Vivint is a good option to consider. However, keep in mind that the company’s contract is lengthy and its rates are higher than many of its competitors.

Check out other top rated companies.

Company Video

 

 

Equipment Overview

Vivint offers three different equipment packages: Smart Protect, Smart Protect and Control, and Smart Complete. These packages range in equipment and features included, as well as monthly monitoring fees and installation requirements. Activation fees range from $99 to $199 and monitoring services start at $39.99 per month.

Standard security equipment that comes with each package includes:

  • Vivint SkyControl panel
  • Smoke detector
  • Door/window sensors
  • Motion detector
  • Key fob
  • Recessed door sensor
  • Glass break detector
  • Flood sensor
  • Carbon monoxide sensor

Smart Protect adds some basic automation features, such as access to the free mobile app*, event notifications, severe weather alerts, and Vivint live service.

Smart Protect & Control includes everything included in the Smart Protect package, plus customers get to choose two of the following smart home services: video doorbell, smart door lock, and smart thermostat.

Smart Complete customers get everything included in the Smart Protect package, all three smart home features (video doorbell, smart door lock, and smart thermostat), and one terabyte of secure cloud storage.

All equipment comes with a lifetime warranty. If any of the system components malfunction or break, Vivint will replace them at no charge.

*Vivint Sky is an update on Vivint’s touchscreen smart home hub that was released in 2014. The update allows users to monitor video feeds and control lights, thermostats, and door locks. Customers can also pair Vivint’s companion app with Android and iOS devices to remotely monitor and control their home security system from anyplace where they have internet access.

Contract Details

With each Vivint home security system, customers are required to commit to a 48 to 60-month monitoring agreement. In order to be eligible, customers must have a decent credit score and own their home. Taxes and fees may apply when installing or canceling, but there is a grace period that allows customers to cancel service without a penalty. After this period, customers will be required to pay off the remainder of the contract in order to cancel.

Cancellation Policy

Regardless of where you are in your term, if you wish to cancel your Vivint services, you must provide a written Notice of Cancellation. The Notice of Cancellation must include:

  • Service number
  • Written note expressing desire to cancel
  • Valid signature

You may email, mail (4931 North 300 West, Provo UT 84604­-5816) or fax (801­377­4116) your Notice of Cancellation. For a cancellation email to be accepted, it must be sent from the email address associated with your account.

Right of Rescission

After installation, you are given a Right of Rescission (ROR) period, which allows you to cancel your agreement without penalty. Please refer to your agreement for more information on your ROR.

In Term

If you are within the term of your agreement and your ROR period has expired, you have two cancellation options: you may either find a qualified candidate to take over the remainder of your agreement or pay off the account balance in full. For more information about the account transfer policy, call 1­(800) ­216-­5232 ext. 5020.

End of Term

If you wish to cancel your agreement with Vivint at the end of your term, call 1(­800) ­216-­5232 ext. 5020 for assistance.

Extenuating Circumstance

Vivint understands that sometimes the unexpected happens. Because of that, the company is proud to offer a cancellation policy that is sensitive to unfortunate circumstances. If a death, bankruptcy, transition to an assisted living home, or other extenuating circumstance is the reason for your decision to cancel Vivint, please call 1-­800-­216­-5232  ext. 5020 for assistance. When you call, please be aware that circumstances that would qualify you for special cancellation require specific documentation. Additionally, calling in does not always result in being released from your Vivint agreement because special cancellations are handled on a case­-by­-case basis.

Active Military Duty

If your active duty military responsibilities are the reason for your decision to cancel Vivint services, click here to learn more about the company’s military policies.

Installation

Vivint requires that one of its certified technicians install your home security system, meaning that there is no DIY option for Vivint customers. Homeowners are required to set up a time and be present throughout the duration of the installation process, which takes an average of one to four hours. While the installation itself is technically free (excluding the starter package, which costs $399 to install if not upgraded to a higher package), activation fees ranging from $99 to $199 may apply.

Monitoring

Vivint’s monitoring centers are located in the United States, but monitoring services are available in all of North America and New Zealand. Features include:

  • 24/7/365 monitoring
  • Vivint mobile app for iOS and Android
  • Vivint live service
  • Immediate event notifications
  • Severe weather alerts
  • Around-the-clock customer care

Monitoring upgrades are available for an additional charge.

 vivint-smart-home-logo-thumb

 FAQs

Do I need an alarm permit for my Vivint system?

It depends on which city you live in. The best way to find out is to visit your local government’s website. If your city does require a permit, the forms should be available online. If not, Vivint can send you the paperwork.

How much does a permit cost?

The price of the permit depends on your municipality. See your local government’s website for this information.

Are Vivint’s call centers accredited?

Yes. Vivint’s call centers are CSAA-certified as Five Diamond Central Stations. They have also been ranked in the Top 50 Call Centers in North America by the International Customer Management Institute.

Why does Vivint use a door-to-door approach?

Vivint has chosen to market its products and services using the door-to-door method because it allows the company to use a personal approach. When a Vivint sales rep comes to your door, they can walk you through the process and help you to customize a security system that best meets your needs.

How do I verify that the sales rep who visited my home actually works for your company?

Verifying Vivint employees is easy. Simply click here and enter the rep’s badge ID.

What happens if I need to move?

If you have been a customer for less than a year when you decide to move, Vivint will charge you a $99 moving fee. If you have been a Vivint Customer for more than a year when you decide to move, Vivint will give you the option to renew your contract and avoid the moving fee. However, if you choose not to renew your contract, you’ll be required to pay the $99 fee.

What is Vivint’s cancellation policy?

You can review Vivint’s cancellation policy in the Contract Details section above.

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619 Vivint Reviews

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  1. User Score
    1
    December 7th, 2016 Abilene, TX
    0 people found this review helpful!
    We had two homes and sold one. Followed Vivint’s instructions to cancel the home we sold. Instead, they cancelled the home we still own while drafting their monthly fee from our bank account for the home we do not. After numerous phone calls with ‘customer service’ we were assured, each time, the problem would be fixed immediately. It is nearly 5 months later still no service at our home, still service at the home we do not own for which we are still paying.

    December 3, 2016 spoke with manager who, after trying to sell us a 36 month contract finally advised that Vivint requested additional letters to cancel the non-service we had been receiving for both residences AND they would, inexplicably, do what they could not for the past several months, reactivate the service on our home and charge us additional monies to include service/non service for 30 days after they receive letters of cancellation, again, for service they have not provided to a system they had erroneously cancelled. Confused yet? Imagine our frustration.

    I explicitly told Mr. Manager that we did not, at this time, want their non-service and required refund of all monies secured by Vivint for the house we originally cancelled and do not own. The ‘manager’ informed me that my husband and I had no choice in the matter. Vivint would continue to charge for the home we do not own as well as the home without service until 30 days after they received additional letters of cancellation of service. We were given no indication or assurance monies paid out for the home we no longer own would be refunded.

    Vvint lacks the ability or willingness to carry out a simple cancellation order already skewed in their favor. as they charge an additional month from the date of required cancellation. They lack the expertise to correct an obvious problem or the managerial skill to provide for the needs of the consumer. To date, after forbidding Vivint to reactivate the system they deactivated without our knowledge or permission they did so late last evening. Now, we have to wait until they manage to respond to my letters cancelling the services….. again and charging for services we did not request nor receive. We have contracted another company to take over alarm coverage and install equipment and now must wait for said service as Vivint has intruded themselves into our home. Bottom Line? Beware,be smart.and avoid Vivint. Their service is nothing special and the offset offset of horrible customer service, incompetent management and unfair billing exceeds any value they advertise to provide. If security and peace of mind are your objective seek another company as Vivint provides neither. .

    Read More
  2. User Score
    1
    December 6th, 2016 Lufkin, TX
    0 people found this review helpful!
    Be very careful when using Vivent or signing up with them. First let me say that they are hard core sales. Next, I will tell you that no matter what, their customer service is below par and their prices are not great. Without getting to much in to detail, that is all I have to say at this time. Do your homework.
    Read More
  3. User Score
    1
    December 6th, 2016 Stamford, CT
    0 people found this review helpful!
    Vivint probably has one of the worst customer service/billing departments I have ever been in contact with. They were incredibly nice and accommodating when they are setting you up and selling you the product (naturally) however…if you have a problem or are moving or are having someone take over your service due to the sale of you home….They DO NOT want to work with you. They will double charge their customers and won’t even work with them to help find a solution. We never had a problem with the actual security service and when there was an issue, they we easy to work with. But when it comes to the terms of the contract, there is literally no wiggle room for ANYTHING and life happens! We will never do business with this company again and STRONGLY suggest you don’t either!
    Read More
  4. User Score
    3
    December 4th, 2016
    0 people found this review helpful!
    My wife and I were in Best Buy last month, and she visited the Vivint location. I had business to attend to in customer service, so I had no idea what she was involved in. When I concluded my transaction, I went looking for my wife, and found that she was looking seriously into the smart home phenomenon. She signed us up for an installation in our place in Texas, and for another in our place in Wyoming. Our place in Texas already had an analog security system, with monitoring being done by a local company for police and fire protection.

    The first installation was done in Wyoming. The Vivint guy showed up to do an installation that included the main control panel, an electronic front door lock, outdoor security cameras, and garage door sensor. Pretty basic stuff. The first hiccup occurred when the installer told me that he would need to leave a hole in my front door because the Vivint/Qwikset electronic door did not fit the existing cutouts in the door. I explained that the temperatures in the area go down to between 30 and 40 below zero during the winter, so that wasn’t going to be an option. His solution was to send me to a local hardware store to source a suitable fitting to cover the hole. I immediately got on the phone and called the salesperson and raised hell about this. My position was that he sold me a set of hardware, and it was Vivint’s responsibility to fit it to my door. It’s not my job to be sourcing hardware to complete their installation. The end result was that we opted to complete the electronic door lock installation next spring when we return to Wyoming.

    The exterior cameras that were installed were either installed wrong, or they are not designed to achieve the desired result of being able to see what is going on outside the house. In the case of the camera that was mounted over the garage, we were unable to see a truck that drove onto our driveway; nor were we able to see the driver of that truck once he exited his vehicle. That was a problem.

    About a week after the installation in Wyoming, I got a phone call from my next door neighbor informing me that my garage door was open. I got no system notification to that effect, even though the system is designed to push such notifications to my cell phone. When this happened, I lost complete confidence in Vivint, and I had them uninstall both houses. I was in Texas, more than 1500 miles away, and they left my house in Wyoming vulnerable. It turns out that the reason this happened was that the installer forgot to install the garage door sensor, something that we paid for.

    I recall watching a tv episode of “undercover boss” which was about Vivint. The CEO came away from that exercise with the knowledge that there were lots of areas in which his company needed to improve. My takeaway from all of this is that they are still not ready for prime time.

    Read More
  5. User Score
    0
    December 2nd, 2016
    0 people found this review helpful!
    What ever you do, avoid Vivint like the plague. They do not hold up to their agreements.

    We purchased a system from them which included an outdoor camera system. Since purchasing the equipment our vehicle has been broken into on 3 occasion… none of which the camera showed and yet our neighbors security camera was able to show the criminals breaking into my cars without any issues… makes me wonder if it’s an “inside job”.

    Now to my point of this post. I wanted my money back since their system wasn’t providing us with security, not to mention the cost of the property that was stolen from our vehicles, so I went to Vivint customer service and got nowhere with them. I went to the Better Business Bureau and within a couple of weeks Vivint agreed to some of my conditions which included reimbursement for part of the money I’ve paid them as well as allowing me out of my contract…this was back in early August. To date they haven’t reimbursed me a penny, and on top of it they are still charging me every month. Now because they couldn’t hold up their end of the bargain, I have to go back to the BBB again and ask for the case to be reopened.

    If you don’t already use Vivint I would suggest staying far, far away from them.

    Read More
  6. User Score
    0
    December 2nd, 2016 Denver, CO
    0 people found this review helpful!
    Is the worst I have ever dealt with, Long wait times to get anything done, promises made and when you follow up they change the resolution. Over 45-minutes 2 different times. Took a month to get all the parts installed. Sales made promises and didn’t know anything about how the system works.
    Read More
  7. User Score
    0
    December 2nd, 2016
    0 people found this review helpful!
    I have had nothing but problems with this product and service since I’ve had it
    Read More
  8. User Score
    0
    December 1st, 2016 Seattle, WA
    0 people found this review helpful!
    Trying to speak with the correct agent who could handle the topic I was calling about took 2 phones and extended hold times. We are an existing customer so we do not qualify for any specials and have to pay the outrageous amounts to upgrade our system.
    Plus the cancellation policy is truly not a cancellation as you have to pay for the entire term of your contract if you are selling your home and the new owner does not care for Vivint.
    This company is huge by ripping customers off. I would not recommend them to anyone.
    Read More
  9. User Score
    10
    November 29th, 2016 Miami, FL
    1 people found this review helpful!
    we have had Vivint for many years going back when they were called APX.
    the customer service has always been great and we have had a couple of pieces of equipment replaced at no charge and we have been out of contract for years.
    i have recommended them to family and friends who have all been satisfied.
    Read More
  10. User Score
    0
    November 29th, 2016 Luling, LA
    2 people found this review helpful!
    This company is a joke… Called and cancelled services they came and got their equipment but yet we are still being billed for it…. Have called several times and haven’t been able to solve this matter yet…. Tried to draft money out of my account whenever they want…. Just poor service all the way around… This company needs to be shut down forever
    Read More
  11. User Score
    10
    November 25th, 2016 Newark, DE
    1 people found this review helpful!
    We LOVE our Vivint system! Their monitoring is excellent. We don’t have the outside stuff as we don’t have smart phones (we are older folks on limited income). But we now can breathe easily when we leave home – as we had been burglarized 4x – twice in our house in twice in our cars in the driveway. We live in a lovely quiet neighborhood. Our fault for leaving cars unlocked – but now we never have to worry about the house. Someone tried to get in a sliding door which we once left unlocked – and zippo – the alarm sounded & they left immediately. Police were there in a jiffy. Now we are so much more SECURE leaving the house. whew! Hooray for Vivint!
    Read More
  12. User Score
    0
    November 24th, 2016 Ryderwood, WA
    1 people found this review helpful!
    alarm pendent did not work when needed and vivint has not shown up or called on five appointments they make with out calling to let me know. pendent is in 6 pieces and no one will come out to fix it or the panel that keeps going out can not trust vivint company as they take your money and will not come out to fix makes appointments and not come or call then when you call you are on hold 20 minutes or more just to be told they canceled and change appointment after five times staying home for them no more. they need to call before coming as I mY NOT BE THIER AS THEY DID NOT SHOW UP ON THE TIME THEY SET AND NOT CALLED. W ill pay them a dime until they come and fix.this has voided the contract for not fixing problem in a timely maner. missing five times no fix good bye.
    Read More
  13. User Score
    0
    November 23rd, 2016
    1 people found this review helpful!
    Our alarm was activated when we were out of the country. We called the customer service the moment we saw the email notification stating we are away. They said that it seemed everything was in order.
    A few months later we got a message from Vivint informing us we will be charged $190 for wrongful usage. They decided on their own that there was nothing faulty in the equipment etc and that we activated it or misused it. Decided on their own accord to charge us. We asked that they talk to us to explain how we could do that being out of the country. No response. No explanation until today, and we still had to pay. We are looking into cancelling out contract.
    Read More
  14. User Score
    0
    November 22nd, 2016 Madison, IN
    1 people found this review helpful!
    I had ADT and was talked into the VIVINT Smart Home system. They talked fast and move quick to get the system in at least part of it. We wanted 2 panels, 1 camera inside and 2 outside plus the doorbell that had a camera in it. Also the motion sensor, door and window sensors, fire and carbon detectors. They said they could put in everything except outdoor cameras as they are currently out. I said okay and then we started talking how everything worked and he mentioned that it was all wireless. I asked if it was sopposed to run off my internet and he said yes off my WiFi. I told them that we had very slow speed he asked what it was I told him 1.5mbs up 3mbs they said I would be fine.
    After the install they showed me how it all work up to the point of the panel as he said that it would take 24 – 48 hours to update. I was able to see some of the footage through the doorbell and it looked kinda of fuzzy they blamed it on updating. Needless to say about a week or so I contacted them because the video footage was still not good they said they would send a tech out. at first it was over a month then the said only after I was persistent they would have someone out in a week I said fine.
    3 techs later and 4 months I still was no better and then I told them I wanted to cancel and have them pick this up. they of course went over the fees and I told them i am not paying a fee since the stuff did not work. They said it was because of my internet speed I said well you knew that going in still put it in. they said that they would down grad me to the basic without the video and I would have to resign a contract or pay for the equipment and the remainder of the contract. I told them that i was not doing either since they put it in knowing that i need to have a minimum 10mbs in order for the video to work. She said they would have to send someone to verify my speed and if they put it in with the speed being that low then the would cancel the account. They sent out the tech and he called them in from my house and told them that my internet did not meet the requirement. I figured done deal and packaged up all the equipment and they picked it up after I called and told them that it they did not pick it up I would set it to the curb for trash. They did not want to cancel the contract still after verifying my speed. They said again they would Lower the plane to the basic and that is the most they would do. I told them NO and just come pick up the equipment. I liked to never got them to pick up the equipment, but the did and I caught it on camera. They are now trying to collect the full amount of the contract. and trying to scare me into paying it. I have talked to two lawyers and they said that they could not collect on this based on they could not provide the service that was in the initial contract. But now they are trying it again and I want it to stop. Does anyone know of a lawyer that has dealt with vivint?
    Read More
  15. User Score
    0
    November 22nd, 2016 Lubbock, TX
    1 people found this review helpful!
    This is the most unreasonable company I have ever done business with. The system had constant errors. I have been paying for a system we don’t even use going on three years now because they refuse to cancel the contract even though the system has not properly worked since it was installed. The original technician told me if we ever moved to leave the equipment behind that they would come and install brand new equipment in hopes that the new movers would see their equipment and want their services. THAT WAS A HUGE LIE…….if you move make sure you take the equipment with you because if not they will charge you 500$. So on another note I have to continue throwing away 75$ a month on a service that I have not used for yet another year before my 4 year contract is up. I have called pleaded and begged to get out of their service since it was first installed to no avail. Even if I can reach 1 person with this message please use any home monitoring company but this one. The customer service, equipment, and cost is ridiculous and absolutely terrible. I have never been so dissatisfied with a company before in my life.
    Read More
  16. User Score
    0
    November 22nd, 2016
    1 people found this review helpful!
    I’m a CCTV installer for a local security company. Vivint does not license any of their employees for Life and Property Protection due to a technicality in the licensing laws. Employees are not properly trained on any of the products they sell and because of this, products sold by them tend to not perform as promised. Also, because they are not licensed, insurance companies will not cover any loss of property or theft because the alarms were not installed by a licensed contractor. This can also lead to hefty fines by the Fire Marshall to anyone installing Vivint setups in commercial settings. Avoid this company at all costs.
    Read More
  17. User Score
    0
    November 22nd, 2016 Locust Grove, GA
    2 people found this review helpful!
    5 months of calling Vivint and receiving many “someone will call you back” promises which were never followed up, I spent the last week calling their offices multiple times daily. Bottom line, Vivint will continue to charge me despite providing no services. They have no provision for losing everything you own to fire and, thereby, negating your service contract. They will, however, speak to you as if you lack the capacity the understand what they are saying instead of just being incredulous at their greed. I see above they have a “special circumstances” clause. Apparently losing your home to fire does not qualify as unforeseen or tragic enough to end their contract
    Read More
  18. User Score
    0
    November 20th, 2016 Spring, TX
    1 people found this review helpful!
    In over 2 years of having this system in place I have only been able to arm it for a few months due to issues with the panel itself and with the panel losing connectivity to the sensors. Not only is the equipment (which is all from Vivant) not functioning but I am asked to pay for technician to come out every time. The panel and some of the sensors have been replaced and the system still does not work. This is not a complex setup. A door sensor the panel keeps losing connection to is less than 3 feet away.

    After numerous trips by technicians and spending hours each week on the phone with tech support I gave up and am counting the days for the contract to be over.

    I would tell anyone who asked to run, don’t walk from this company.

    Read More
  19. User Score
    0
    November 16th, 2016
    2 people found this review helpful!
    Vivint salesman lied about my referrals given so they would not have to give me the referral fee for at least 3 of my referrals. Additionally, the salesman changed my contract without me knowing from a 2 year to a 3 1/2 year contract. The salesman also told me that if I moved they would install an all new system in my new home at no cost and I could leave my original system with the new owner. This was a lie as they now want to charge me for a new system at my future residence.

    I plan to cancel my system and NEVER do business with this crooked company again.

    Read More
  20. User Score
    3
    November 14th, 2016 Belcourt, ND
    0 people found this review helpful!
    DO NOT ENTER AN AGREEMENT WITH VIVINT!
    They do NOT walk you through the use—how to
    actually activate it on your phone. A terrible
    company. Expensive monthly Pmts.
    Read More

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User Score
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Ratings Breakdown

Price

Monthly Price
$39.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
6/10

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
17

A-

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
5

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
619
Our Score
8.0
User Score
8.3
Rank this Company

Ratings Breakdown

Price

Monthly Price
$44.99

Up-Front Costs

Activation, Install & Equipment
$99-499

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
2007

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
293