Best Home Security Companys

121 Companies 12,648 Real Customer Reviews

Vivint(HomeSecurity)
Current

What Others Are
Researching Right Now:

#21
Vivint(HomeSecurity)

Vivint

Similar to: Frontpoint Security

Our Score
6.8
User Score
1.8

Visit Site

Our Score
6.8
User Score
1.8
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99+

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
1,653

This Review is maintained by Chase Sagum

Review Last Updated: June 11, 2018

Vivint Inc. is one of the largest home security companies in North America and currently provides services to over one million customers. Last year, Vivint was voted Best Product of 2015 by PC Magazine. The company offers great warranties and remote monitoring, but charges higher-than-average rates and require customers to sign a lengthy contract. The security company is known for “smart home” products and advanced alarm technology.

The Good

  • Nationwide availability
  • Multiple equipment options and automation features
  • Lifetime warranty
  • Remote access via mobile app

Nationwide Availability

Vivint is one of the few home security companies that are truly available in all 50 states, so customers all around the nation have access to its products and services.

Multiple Equipment Options and Automation Features

With Vivint’s base security package, customers receive a touchscreen control panel, a smoke detector, a door/window sensor, a motion detector, and a key fob. The key fob can be used to arm or disarm the system without having to enter the home. Additional equipment is also available, including recessed door sensors, glass break detectors, flood/freeze sensors, carbon monoxide detectors, tilt sensors, small appliance controls, doorbell cameras, smart thermostats, panic pendants, and more. For detailed equipment and package information, check out the Equipment Overview section below.

Lifetime Warranty

Vivint offers some of the most advanced equipment in the industry and is consistently pushing the boundaries of what home security can accomplish. The company offers a lifetime equipment warranty on all of its home security and home automation devices, which covers both defective parts and normal wear and tear. This warranty applies for as long as you are a paying Vivint customer.

Remote Access via Mobile App

The Vivint Sky mobile app, which is available for free download on Apple and Android devices, puts the entire home system control panel at the fingertips of the customer, anywhere. It allows customers to arm and disarm their security system, view and record live video feeds from the doorbell camera, lock and unlock doors, control the temperature of their home, and more. Customers also receive instant alerts if door or garage door sensors are triggered.  The application even integrates voice control capabilities using Amazon Echo.

The Bad

  • Lengthy contract
  • Expensive rates
  • Reports of poor customer service

Lengthy Contract

Vivint’s minimum home security contract is set at 60months (5 years), which is longer than the industry average of 3 years. If a customer would like to end their contract with Vivint before the term is over, they are required to pay off the remaining contract balance in full. For more information on the company’s contracts, take a look at the Contract Details section below.

Expensive Rates

Monthly monitoring rates start at $39.99 per month and go up from there. There are several competing home security companies that do not charge any upfront fees and have lower monthly rates.

Reports of Poor Customer Service

According to reviews from customers posted here on our site, Vivint customer complaints typically center around sales and customer service. Customers have accused Vivint representatives of employing deceptive sales tactics and not being able to answer questions satisfactorily. Several customers have mentioned Vivint’s poor customer service, specifically in regards to billing practices, phone support, and technician response. Vivint currently ranks in the bottom 10% in user review scores of all home security companies we have reviewed. Over 600+ people have shared their experience here with Vivint and on average, those people have said their experience was roughly a 3/10.

The Bottom Line

If you’re looking for a home security company that offers several automation features and remote system control, Vivint is a good option to consider. However, keep in mind that the company’s contract is lengthy and its rates are higher than many of its competitors. The big thing to watch out for with Vivint is the customer reviews. With so many of them being negative, it’s worth taking the time to research other providers that have a much more positive customer sentiment. Companies like Frontpoint Security, Protect America, and SimpliSafe.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.9
$19.99-$42.99
$0

#2

7.3
$34.99
$99

#3

3.4
29.99-59.95
$99

#21
Vivint(HomeSecurity)

1.8
$39.99+
$0

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

1,653 Vivint Reviews

1. Select Your Rating:

973
270
98
52
11
16
9
10
32
31
151
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    0
    July 16th, 2018
    0 people found this review helpful!
    Anyone interested in buying this system, get use to seeing this on your monitor screen. Notice the minutes its been offline as well. The doorbell hasn’t worked correctly in over a month. You have to devote a solid 2hrs of your day each time to reboot and be on the phone with customers service. Have had this system for only 7 months and have had this problem 4 times already. This company is trash. Also, just an FYI for any elderly, disabled veterans, or pregnant mothers- if something goes wrong with your driveway camera and you can’t get on a ladder to physically check the status of that camera, you will be out $199 for a technician to come out and check it for you. Then the alternative is to sign a year contract with them and have either a $100 credited to your account or get a month free of service. Basically, a deal to pay $99 and have a contract that bids you to this trash company and a years worth off continuous problem. Absolute TRASH.
    Read More
  2. User Score
    0
    July 16th, 2018 Lakeland, FL
    0 people found this review helpful!
    This company is the worst ever. They come to your door at night when you are tired and talk you into putting in an alarm system. They need to have some type of cheaper ,method to cancel the subscription. Unexpected circumstances arise all the time and no one can tell where they will be in five years. I was forced to sell my home and move into an apartment that doesn’t even have a doorbell. I wanted to just pay the fee to end services but discovered that would be too much money. I also learned that in order to transfer the system to my son’s home. I needed to go there to sign papers ( he lives two hours away. There has to be an easier way. We can use electronic signing for most things but not VIVINT!!! Would not recommend this company to anyone. They suck.
    Read More
  3. User Score
    10
    July 15th, 2018 Pineville, NC
    0 people found this review helpful!
    We got our cameras and door locks installed. Very easy to use and so convenient to be able to lock your doors from anywhere!
    Read More
  4. User Score
    0
    July 14th, 2018
    0 people found this review helpful!
    Control pad stopped working. Whole system would not work and our home was not being monitored. Due to the fact our home was not being monitored and the alarm system was not working, it was not a priority that they get a tech rep out in a timely fashion. The CS rep actually stated they had to get overtime approval to get a tech out to our house. Clearly their bottom line was more important then the safety of my family.
    Read More
  5. User Score
    0
    July 14th, 2018 Spearman, TX
    0 people found this review helpful!
    We have had Vivnt for 2years and are very unhappy with the services. To start with the salesman lied to us about the duration of the contract. Because we were planning to move, we didn’t want anything over two years, but he pressured us into gong for 30 months. However that was a lie. When I pulled out the contract it was indeed for 42 months which we should have caught, but didn’t not expecting to be lied to. My phone app has not worked for more than a few days at a time since day one and the app disappears continually. I’ve used 2 different phones, so don’t think it is my phone as they said. Our system has had lots of problems and we are not able to use it at all sometimes. Last time the front door refused to lock my husband actually saw a tech on the street and got it repaired for about a month,but then it quits again. We called a month ago to ask for repairs again and get some nonsense about natural disasters causing an overload on workers to get repairs done. There has not been a natural disaster within 400 miles of us so not understanding that excuse at all. Finally after waiting nearly a month we got a text late on a Friday evening telling us they would be here at 8:30 Saturday morning. We called and asked to reschedule our appointment to later in the day. We just got a big run around because they denied that the password my husband and I both had written down, and just used a month ago to schedule the appointment was in fact wrong and there was no way to reset other than by snail mail which will not help us tomorrow. I am posting this on Facebook as well to warn others. We have excellent credit and don’t want to damage it, but I will also be contacting a lawyer to help us cancel the contract.
    Sent from my iPad
    Sally T.
    Read More
  6. User Score
    0
    July 13th, 2018
    0 people found this review helpful!
    I chose Other as no other option was available. I Derek H. come to our door selling this and his statements of the product and payment option seemed favorable. He stated, “I will write you a check for $200 dollars and only charge you the 66.+. He asked for my card (knowing I was not being paid until my pay date) and he said, “this card is not going to work.” I asked why, if you’re not charging the card until the agreed date. Derek stated that because the crew for install was available today (it is 9:33pm) that they would have to charge $266.00 on Thursday. He ran the card again even after I said, I do NOT get paid until Thursday. He said he was Morman an did missions in Argentina. I have Zero trust! NO Trust! I am sickened as I let my card be ran! Now I have to call my Bank to ensure I do not get charged. WOW! Disgusted. What a Scam~
    Read More
  7. User Score
    1
    July 13th, 2018 Fultondale, AL
    1 people found this review helpful!
    Terrible products. Have to call in at least monthly to get customer service with cameras not working properly. The customer service people are nice but it takes at least 30-45 minutes on the phone every single time. I regret buying these products and working with this company.
    Read More
  8. User Score
    0
    July 13th, 2018
    0 people found this review helpful!
    Mess up my walls and did not know how to install the system. They had to call for support. The equipment is cheap and most of it quit working. The bill went up every month and had to call to get it right.
    Read More
  9. User Score
    0
    July 12th, 2018 Sedona, AZ
    0 people found this review helpful!
    Its not the technicians fault except the doorbell sounds horrible. That was not put back correctly. I’m fed up with this equipment not working and interferring with my internet. The customer loyalty personal was of no help. I had this system moved from my old house to my new house and have had nothing but problems. Somebody needs to come fix my doorbell correctly. Vivint is nothing but a scam to keep people paying monthly service charges. If this doesnt get fixed I will take matters to the some who can. I will make it my mission to let everyone know to never use vivint. This experience has been horrible. I would give this rating a negative number if possible.
    Read More
  10. User Score
    1
    July 12th, 2018
    1 people found this review helpful!
    Poor customer service. Poor availability for tech visit to repair faulty sensors. Poor performance of equipment. Feels as if they forget about the customer after install.
    Read More
  11. User Score
    1
    July 11th, 2018 Bowie, MD
    2 people found this review helpful!
    If your system works well, you’re golden. If you need any type of tech support, you might as well forget you ever bought a system from Vivint—worst support EVER. We purchased a Vivint system the first week of June 2018. Within two days we discovers the panel in the master bedroom did not work properly so we called to request replacement. First call: no action. Second call: no notes in the system that we requested a replacement panel and someone would contact us. Third call: no notes in the system that we were waiting for a call back. Fourth call: we’re scheduling you for 7 days from now. Update: tech is out sick so we have to schedule you for 6 days out. Update: the tech is inavailable so we have to schedule you for the next available time a week from now. Update: the tech is scheduled for 7/11/2018 from 4pm to 6pm. Update after two phone calls asking for an ETA: the tech is tied up at another call and we’ll try to get you in on 7/14. Needless to say we are still awaiting a replacement panel with no end in sight but you’d better believe they’ve deducted our monthly costs faithfully since we signed up. Save yourself the trouble and sign with a more reliable company.
    Read More
  12. User Score
    10
    July 11th, 2018
    0 people found this review helpful!
    All security system providers have bad reviews, so to me, these reviews are irrelevant…. otherwise you cannot decide. Besides, I did not want a DIY system. So, I decided to go with Vivint. First of all, they do not have a “lengthy” contract unless you decide to have a payment plan for the equipment, in which case your contract will be the length of your plan. If you pay the equipment in full, then you are on a month to month. The monthly payment depends of your plan. I selected the highest and pay $49.99 a month for life. The two techs, Mark and Scott, who were sent to install my system were outstanding. Clean cut, polite, helpful, fast and very knowledgeable. The equipment is professional. I have not experienced their customer support yet so I can’t comment on that. So far, my system looks great and works great. I can control, arm and disarm from my cell phone, my ipad or my computer. They were able to reduce my cost by using and activating several sensors from a previous system that had been installed by a previous owner. They really met my expectations. I would recommend Vivint anytime.
    Read More
  13. User Score
    0
    July 11th, 2018
    1 people found this review helpful!
    I have two homes that I used Vivint security. Please beware, a month before my rental home’s contract expired, I started getting erroneous break in alarms, even though no one was in the home, no break ins, and no problem with the house. I let the contract expire, then wrote in to officially cancel the contract and they continued to bill me for the service any way. I called to inquire about reactivating the service, and the available deals. I declined and they still billed me. They are deceptive. Never allow them to automatically bill your account. I would advise you to set up bill pay through your own bank should you decide to take a risk and use this company.
    Read More
  14. User Score
    0
    July 11th, 2018
    1 people found this review helpful!
    Vivint has poor customer service they do not help you when you have issues I had them over 2 years and I paid the early termination fees due to the poor customer service. When I moved they did not help me move my equipment conned me into leaving my equipment that I payed over 2000.00 for and try to force me to purchase new equipment to sell my equipment to the new homeowners at my cost and force me to purchase new equipment. When listening to the recorded call to prove they misled me telling me it would be 39 a month they put my bill at install at the new house to 61 a month I refused and they did not once try to make things right so I terminated early and I felt it was so poor service that I would rather pay 600 termination fee then to continue service with these crooks they call reps beware of these frauds!!!
    Read More
  15. User Score
    0
    July 10th, 2018 Molalla, OR
    0 people found this review helpful!
    DO NOT DO BUSINESS WITH THIS COMPANY. In a moment of temporary insanity, I allowed Vivint to come into my home and install a home security system. In another not-so-smart decision, I signed a contract for 60 months of monitoring. A group of slick-talking twenty-somethings did the install, which should have been my first clue that things were not going to go well. They installed the wrong kind of sensor on my roll-up garage door, and it would trip the system every time the wind blew and rattled the garage door. The motion detector in the living room would randomly trip the system, so I spent the last 24 months of the 60-month agreement not being able to arm the system ‘away.’ Every time I called for support, they offered to send a technician out, at their excessive billable hourly rate. I never bit, because I always felt like it was something they should cover, because the system was never right. But they never offered to do the right thing. When my contract expired, I was SO EXCITED to be able to move my business over to a local security company. The owner came out, switched the cell card over in the base unit, corrected the garage door sensor, relocated the motion sensor in the living room (and told me that the proper bracket had not been used at install, which would cause subtle vibrations and was the probable reason that the system always tripped on that motion sensor). We added wireless contacts to every window in the house, and put in a second motion detector. He moved my account over to his online and cell phone app framework, and the whole thing was reasonably priced and done very quickly (that day). The monthly monitoring cost is HALF of what Vivint was charging me, and I signed an open-ended monitoring agreement that I can cancel at any time. It was everything a security company is supposed to be. THEN, I braced myself (because I knew it would be more difficult than it should be) and called Vivint to cancel monitoring, and was told that they were sorry, but if I look in the four pages of fine print in the contract I signed five years ago, they require 30 days of written notice prior to cancellation, or they bill an additional full month of monitoring. In a cold fury, I very carefully wrote down their ridiculously complicated procedures for cancelling my monitoring service. (A letter with certain language, notarized, three forms of ID, a lien on your home, a DNA swab, a pint of blood from your firstborn, etc.) Then, I promised the customer service rep that if they chose to charge my card another month’s monitoring after my contract expiration date, regardless of the fine print, that it would a GINORMOUS mistake on their part. She all but laughed, and we parted ways. Sure enough, like clockwork, it appeared on my account the following month. SO HERE I AM, as promised, to assure you that THIS IS NOT THE COMPANY TO HAVE PROVIDE YOUR SECURITY SYSTEM. I gave them a chance, and they didn’t take it. So, here’s some straight talk: They are dishonorable, all about the sale with no support, and they DO NOT CARE IF YOU ARE HAPPY WITH THE PRODUCT OR NOT. YOU ARE A NUMBER, AND A SOURCE OF MONHLY INCOME FOR THEM. Customer service gets crushed by the bottom line with Vivint. They will sell you substandard goods, milk you for every penny, then take some more, until their precious contract is satisfied. I OFFER YOU MY STRONGEST WARNING TO SPEND YOUR DOLLARS ELSEWHERE. And if you need an excellent security provider in the Pacific NW that is a family-owned small business, hit me up. I will save you from the Vivint experience. DON’T DO IT!
    Read More
  16. User Score
    1
    July 10th, 2018 Princeton, NC
    1 people found this review helpful!
    You are on hold for long periods of time trying to get issues corrected. When I called about being notified of several doors opening I thought an intruder entered the house. I was told that was just a mobile app malfunction. I told them that was not acceptable and wanted to speak to a supervisor…..I was on hold for an hour and finally hung up. You are on your own with this company/. You are not certain if someone is breaking into your house or as they told me “its just a mobile glitch.
    Read More
  17. User Score
    0
    July 10th, 2018
    0 people found this review helpful!
    Salesman was ridiculously pushy. After telling him four times I wasn’t interested, I finally had to tell him straight out to get lost, and not come back. His so called basic introductory service was too confusing, and complex. He said that they would cover the cost of all the electronic garbage cameras, motion detectors etc that comes with it as a limited time offer….then proceeds to tell me that there is an extra $25.00 per month fee for the first three year contract to cover the cost of the electronic garbage (cameras, motion detectors etc) that comes with the service installation. (LOL)
    Read More
  18. User Score
    0
    July 10th, 2018
    0 people found this review helpful!
    I have had the system arm itself as “Armed Away ” while I was home and never touched the panel. The back keypad door lock locks or unlocks by itself and when calling for help, the wait is always 10-30 minutes, unless you call at Midnight. Technical support and Customer Service is TERRIBLE! DON’T WASTE 5 YEARS OF YOUR MONEY ON THIS SERVICE, BUY SOMETHING ELSE!
    Read More
  19. User Score
    0
    July 10th, 2018
    0 people found this review helpful!
    worst company ever. had issues with our equipment and could never get a technician to come out. was told repeatedly to fix it ourselves. when the new owners of our home tried to transfer the service to their name the customer service was so awful they finally decided that they would rather cancel then attempt to work with them. DO NOT EVER PURCHASE A VIVINT SYSTEM.
    Read More
  20. User Score
    1
    July 10th, 2018
    1 people found this review helpful!
    Horrible tactics to try and trap you into staying with this horrible company. I never missed a payment but couldn’t ever get anyone to come out and fix the system. Changing gears and going with a reputable company.
    Read More

Recent News:

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
Our Score
6.8
User Score
1.8
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99+

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
1,653
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,207