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#40
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Vivint

This company offers several home automation features, but contracts are lengthy and monitoring rates are high.

Our Score
6.5
User Score
3.1

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Our Score
6.5
User Score
3.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99 - $53.99

Up-Front Costs

Activation, Install & Equipment
$99 - $399

Technology & Equip.

10/10 = BEST
10

Contract Length

Total # of months
48 - 60 Months

Cancellation Policy

Can you cancel contract?
Pay Full

Monitoring

Response Time
Fast

Time in Business

Total # of years
15 Years

A-

Customer Support

Good, Bad, Limited
Limited

SDM Rank

Top 100 Company Rank
5

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
556

This Review is maintained by Isaac Ericksen

Review Last Updated: September 23, 2016

Expert Review Company Video Equipment Overview Contract Details FAQs Customer Reviews

 

500+ reviewsVivint Inc. is one of the largest home security companies in North America and currently provides services to over one million customers. Last year, Vivint was voted Best Product of 2015 by PC Magazine. The company offers great warranties and remote monitoring, but charges higher-than-average rates and requires customers to sign into a lengthy contract.

 

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.6
$19.99 - $42.99
$0

#2

8.4
$34.99
$99.95

#3

4.2
$34.99
$0

#40
vivint-130x130

3.1
$39.99 - $53.99
$99 - $399

 

The Good

smart-home-control

  • Nationwide availability
  • Multiple equipment options and automation features
  • Lifetime warranty
  • Remote access via mobile app

Nationwide Availability

Vivint is one of the few home security companies that is truly available in all 50 states, so customers all around the nation have access to its products and services.

Multiple Equipment Options and Automation Features

With Vivint’s base security package, customers receive a touch screen control panel, a smoke detector, a door/window sensor, a motion detector, and a key fob. The key fob can be used to arm or disarm the system without having to enter the home. Additional equipment is also available, including recessed door sensors, glass break detectors, flood/freeze sensors, carbon monoxide detectors, tilt sensors, small appliance controls, and panic pendants. For detailed equipment and package information, check out the Equipment Overview section below.

Lifetime Warranty

Vivint offers some of the most advanced equipment in the industry and is consistently pushing the boundaries of what home security can accomplish. The company offers a lifetime equipment warranty on all of its home security and home automation devices, which covers both defective parts and normal wear and tear. This warranty applies for as long as you are a paying Vivint customer.

Remote Access via Mobile App

The Vivint Sky mobile app, which is available for free download on Apple and Android devices, allows customers to arm and disarm their security system, view and record live video feeds, lock and unlock doors, control the temperature of their home, and more. The application also integrates voice control capabilities using Amazon Echo.

The Bad

  • Lengthy contract
  • Expensive rates
  • Reports of poor customer service

Lengthy Contract

Vivint’s minimum home security contract is set at 48 months (4 years), which is longer than the industry average of 3 years. If a customer would like to end their contract with Vivint before the term is over, they are required to pay off the remaining contract balance in full. For more information on the company’s contracts, take a look at the Contract Details section below.

Expensive Rates

Vivint charges upfront activation fees of at least $99.  Monthly monitoring rates start at $39.99 per month and go up from there. There are several competing home security companies that do not charge any upfront fees and have lower monthly rates.

Reports of Poor Customer Service

According to reviews posted on our site, Vivint customer complaints typically center around sales and customer service. Customers have accused Vivint representatives of employing deceptive sales tactics and not being able to answer questions satisfactorily. Several customers have mentioned Vivint’s poor customer service, specifically in regards to billing practices, phone support, and technician response.

Want to know which home security companies are top rated? Click here.

The Bottom Line

If you’re looking for a home security company that offers several automation features and remote system control, Vivint is a good option to consider. However, keep in mind that the company’s contract is lengthy and its rates are higher than many of its competitors.

Check out other top rated companies.

Company Video

 

 

Equipment Overview

Vivint offers three different equipment packages: Smart Protect, Smart Protect and Control, and Smart Complete. These packages range in equipment and features included, as well as monthly monitoring fees and installation requirements. Activation fees range from $99 to $199 and monitoring services start at $39.99 per month.

Standard security equipment that comes with each package includes:

  • Vivint SkyControl panel
  • Smoke detector
  • Door/window sensors
  • Motion detector
  • Key fob
  • Recessed door sensor
  • Glass break detector
  • Flood sensor
  • Carbon monoxide sensor

Smart Protect adds some basic automation features, such as access to the free mobile app*, event notifications, severe weather alerts, and Vivint live service.

Smart Protect & Control includes everything included in the Smart Protect package, plus customers get to choose two of the following smart home services: video doorbell, smart door lock, and smart thermostat.

Smart Complete customers get everything included in the Smart Protect package, all three smart home features (video doorbell, smart door lock, and smart thermostat), and one terabyte of secure cloud storage.

All equipment comes with a lifetime warranty. If any of the system components malfunction or break, Vivint will replace them at no charge.

*Vivint Sky is an update on Vivint’s touchscreen smart home hub that was released in 2014. The update allows users to monitor video feeds and control lights, thermostats, and door locks. Customers can also pair Vivint’s companion app with Android and iOS devices to remotely monitor and control their home security system from anyplace where they have internet access.

Contract Details

With each Vivint home security system, customers are required to commit to a 48 to 60-month monitoring agreement. In order to be eligible, customers must have a decent credit score and own their home. Taxes and fees may apply when installing or canceling, but there is a grace period that allows customers to cancel service without a penalty. After this period, customers will be required to pay off the remainder of the contract in order to cancel.

Cancellation Policy

Regardless of where you are in your term, if you wish to cancel your Vivint services, you must provide a written Notice of Cancellation. The Notice of Cancellation must include:

  • Service number
  • Written note expressing desire to cancel
  • Valid signature

You may email, mail (4931 North 300 West, Provo UT 84604­-5816) or fax (801­377­4116) your Notice of Cancellation. For a cancellation email to be accepted, it must be sent from the email address associated with your account.

Right of Rescission

After installation, you are given a Right of Rescission (ROR) period, which allows you to cancel your agreement without penalty. Please refer to your agreement for more information on your ROR.

In Term

If you are within the term of your agreement and your ROR period has expired, you have two cancellation options: you may either find a qualified candidate to take over the remainder of your agreement or pay off the account balance in full. For more information about the account transfer policy, call 1­(800) ­216-­5232 ext. 5020.

End of Term

If you wish to cancel your agreement with Vivint at the end of your term, call 1(­800) ­216-­5232 ext. 5020 for assistance.

Extenuating Circumstance

Vivint understands that sometimes the unexpected happens. Because of that, the company is proud to offer a cancellation policy that is sensitive to unfortunate circumstances. If a death, bankruptcy, transition to an assisted living home, or other extenuating circumstance is the reason for your decision to cancel Vivint, please call 1-­800-­216­-5232  ext. 5020 for assistance. When you call, please be aware that circumstances that would qualify you for special cancellation require specific documentation. Additionally, calling in does not always result in being released from your Vivint agreement because special cancellations are handled on a case­-by­-case basis.

Active Military Duty

If your active duty military responsibilities are the reason for your decision to cancel Vivint services, click here to learn more about the company’s military policies.

Installation

Vivint requires that one of its certified technicians install your home security system, meaning that there is no DIY option for Vivint customers. Homeowners are required to set up a time and be present throughout the duration of the installation process, which takes an average of one to four hours. While the installation itself is technically free (excluding the starter package, which costs $399 to install if not upgraded to a higher package), activation fees ranging from $99 to $199 may apply.

Monitoring

Vivint’s monitoring centers are located in the United States, but monitoring services are available in all of North America and New Zealand. Features include:

  • 24/7/365 monitoring
  • Vivint mobile app for iOS and Android
  • Vivint live service
  • Immediate event notifications
  • Severe weather alerts
  • Around-the-clock customer care

Monitoring upgrades are available for an additional charge.

 vivint-smart-home-logo-thumb

 FAQs

Do I need an alarm permit for my Vivint system?

It depends on which city you live in. The best way to find out is to visit your local government’s website. If your city does require a permit, the forms should be available online. If not, Vivint can send you the paperwork.

How much does a permit cost?

The price of the permit depends on your municipality. See your local government’s website for this information.

Are Vivint’s call centers accredited?

Yes. Vivint’s call centers are CSAA-certified as Five Diamond Central Stations. They have also been ranked in the Top 50 Call Centers in North America by the International Customer Management Institute.

Why does Vivint use a door-to-door approach?

Vivint has chosen to market its products and services using the door-to-door method because it allows the company to use a personal approach. When a Vivint sales rep comes to your door, they can walk you through the process and help you to customize a security system that best meets your needs.

How do I verify that the sales rep who visited my home actually works for your company?

Verifying Vivint employees is easy. Simply click here and enter the rep’s badge ID.

What happens if I need to move?

If you have been a customer for less than a year when you decide to move, Vivint will charge you a $99 moving fee. If you have been a Vivint Customer for more than a year when you decide to move, Vivint will give you the option to renew your contract and avoid the moving fee. However, if you choose not to renew your contract, you’ll be required to pay the $99 fee.

What is Vivint’s cancellation policy?

You can review Vivint’s cancellation policy in the Contract Details section above.

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556 Vivint Reviews

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  1. User Score
    0
    September 24th, 2016 Hayward, CA
    0 people found this review helpful!
    Deceptive Contract length. no Cancellation.
    Terrible
    Read More
  2. User Score
    1
    September 22nd, 2016 Portsmouth, VA
    1 people found this review helpful!
    One of the worst companies I have ever dealt with. Customer service is so poor they should remove themselves from this kind of business. I am reaching the end of my contract date and have notified them through fax, mail, and telephone to make sure. I have read some of the other reviews, and they are very comparable to mine, pitiful. DON’T USE THIS COMPANY!
    Read More
  3. User Score
    2
    September 18th, 2016 Greensboro, NC
    1 people found this review helpful!
    I’ve been with them 6 years and they did not call to check if the system is working or not and they did not do a test run
    Read More
  4. User Score
    0
    September 17th, 2016 Granite City, IL
    1 people found this review helpful!
    The worst system in home security period!
    Read More
  5. User Score
    0
    September 16th, 2016 Greenwood, IN
    4 people found this review helpful!
    Stay away from Vivint. Our biggest complaint is their extremely poor customer service. When you call Vivint you wait on hold for a long time. Then when someone does take your call, they are unhelpful and ignorant. We survived our 36 month contract with Vivint, submitted a written request to notify them of our intent to terminate service at the end of our contract, and even called multiple times to confirm our contract would terminate on a specific date. However, the next month we got billed again. From my personal experience with Vivint I have nothing good to say about the company or their services.
    Read More
  6. User Score
    0
    September 13th, 2016 Waldorf, MD
    8 people found this review helpful!
    A Vivint sales rep came to my home. I immediately informed him that I was not interested if he could not match or beat my current providers rates. He said he would “come close”. I ended up signing up for the 3 day trial. During this process, I asked the rep if they would reinstall my current security system if I did not wish to continue their service after the trial period. He said “Yes we will. What are you already thinking about switchinf back?”. I responded “No. Just wanting to make sure me and my family are covered in the event I do”.
    I proceeded with the set up, enjoyed the product for 1 full day, then decided on the 2nd day that financially I simply could not pay $30 more per month under a 42 month contract.

    I called Vivint customer service to cancel the trial and went through all of their necessary steps. During this call, I asked the customer service representative if we would still have security coverage until their technician could come out (which would take 10 days). He assured me they would. Today is day 2 since installation and my service was cut off mid day. I called Vivint and went up to the “supervisor”. I explained my concern and the assurance from the rep the day prior about me and my families security as we await their technician to come out. The supervisor stated that because I discontinued my trial, service was disconnected and that the customer service representative gave me false information. I explained that should that be the case, they would need to send out the technician today to retrieve Vivint product and reinstall my prior security system. The supervisor stated “they can not reinstall product” in which I immediately repeated the assurance I received the day before IN ADDITION to the representative that sat at my table to day of installation and told me they would reinstall.

    The call ended with the supervisor stating they could not turn my system back on and that he would “try” to get a technician out today. The night is ending and my family sits here with NO SECURITY, NO CALL ON STATUS and feeling very much in harms way. In addition, we purchased a front door lock via Vivint. When they disconnected service today, the lock no longer locks from the outside. So when we leave our home, there is NO WAY TO LOCK OUR FRONT DOOR. No key. No service. No security for my family (which consists of young children). I am the wife of a deceased military veteran and I am APPALLED at Vivints heartlessness

    Read More
  7. User Score
    1
    September 13th, 2016 Rockwall, TX
    6 people found this review helpful!
    I considered myself a valued customer of Vivint. I had a four year contract, never renewed. After five years, I sold my home and followed their steps to disconnect my service. It was sent on 8/6/16, and notated as such in their system. They drafted my account again on 9/2/16. The explanation I received said I owed them until 9/6/2016. I asked then for a refund of 24 days and was refused any type of refund. This is a small amount of money to lose a.valued customer over. Sad actually. I would never recommend, or use them again, because they took money from me that provided no service. If you use them, good luck on terminating your service. Is it fraud? Theft? Call it what you will, but it is very poor customer service!!
    Read More
  8. User Score
    0
    September 13th, 2016 Radcliff, KY
    5 people found this review helpful!
    Vivint, where do I begin…
    DO NOT SIGN with this company!!!
    The sales rep, Joseph, was soliciting and aggressively pushy. He showed up to our house at 7 PM and told us that our bill would be the same as our previous company and that if we signed up with them today, that Vivint would pay for my cancellation of my previous security system contract. Of course, I signed on because who wouldn’t want new and advanced toys for the same price and because I signed up that day, he promised me $100 discount on the first months bill? The installers didn’t show up till 10 PM. One guy wasn’t able to install everything fast enough so, he had to call out three other techs. The guys showed up at 12 AM and brought BEER with them and was DRINKING ON THE JOB till 2:30 AM. After receiving the first bill of $236 (the sales guy told us the install was free), I compiled and asked when the previous security system was going to be cancelled and contract would be taken care of and he said that it would finalize in the following week. Needless to say, it was not finalized and they weren’t going to pay off my previous contract because my contract was more expensive than they are willing to pay. So, they refused to pay off my previous contract and it was before the 30 day so I could still cancel with Vivint…I am currently paying for 2 security systems at this point still 3 months later.
    Customer service…what customer service? I had talked to an executive representative, Michelle Klamm, who then said that she would refund us everything that we had been billed and that she would have techs come to my house and pick up the equipment. That was 4 weeks ago. She has since not responded to any of my emails or phone calls and I have been billed once again. Also, when you try and change your payment method on the Vivint website, it will automatically give you an Invalid Request message.
    So, I am going public through Social media, new papers and all consumer review websites to put out the word that VIVINT IS NOT TO BE TRUSTED AND ARE A HORRIBLE ORGANIZATION!!!!
    Read More
  9. User Score
    8
    September 12th, 2016 Boiling Springs, SC
    2 people found this review helpful!
    This company is like any other out there. It all depends on the person that comes out. When I first signed on, I was looking to drop ADT, because I really did hate them. Yes, Vivint installs take roughly 1 to 4 hours, and you must be present. However, the techs I had during this time went through everything….placement of door breaks, smoke detectors, window sensors, pad placement, and how to use the pad. They showed us how to use the phone app, and left after I exhausted any questions that I may have had. After 2 years, we moved. Calling Vivint was one of the easier transition calls I had to make. They placed a 3 month hold on my account once our new home was built. It took a little longer than 3 months, so another call, but Vivint once again placed another hold on our account.My rate actually dropped getting into the new home. While yes it is more expensive than some other options out there, you get what you pay for. I have 9 window sensors, the pad, two programmable thermostats, smoke detectors, the works. ADT, I had a 90s pin pad with 2 door breaks and a window sensor for 55 a month.
    Read More
  10. User Score
    0
    September 10th, 2016 Bay Shore, NY
    2 people found this review helpful!
    the worst ever canceled 3 days by must be picked equipment still being billing jerked around to ten different people.
    Read More
  11. User Score
    0
    September 8th, 2016 Kansas City, MO
    4 people found this review helpful!
    Salesmen are summer employees who lie about what you’re getting and then disappear back to college out of state. You won’t get all of the devices you’re promised and you have no recourse.
    Price looks good until you realize there’s no way out of the contract when nothing works. You owe them money even when their products don’t work, and the buy out is just as expensive as keeping the broken junk.
    Customer service line keeps you on seriously long waits and then hangs up on you. Don’t expect any real help either, just , “yes” “uh hun” “sorry”, but no solutions, no refunds, and no next level manager to speak with.
    Devices are all completely unreliable and work traumatically at best. They’ll want to use any old equipment you may have had from a previous security system, but if it doesn’t work down the road you are forced to pay for new equipment, obviously. It is all pretty easy to use when it works though…
    Cost isn’t worth it when nothing works. Buy the stuff at Lowes for less money and install it yourself. By the time you’ve paid the 5-6 year contract, you’ve paid at least 4 times what the pieces cost individually.
    Their technicians are tremendously unprofessional and don’t believe in the products themselves, so why should you?! The techs told me I’d be better off to rip it all out and buy my own new stuff at the store. They also cursed and talked trash about the company while they were in my home.
    Don’t do it, they’re a trap!
    Read More
  12. User Score
    0
    September 7th, 2016 Chanhassen, MN
    3 people found this review helpful!
    Based in Utah, these are the crookedest crooks in the business. This company was formerly known as APX Alarm and I believe they must have changed the name to protect the guilty. They sell door to door and will tell you anything to get you locked into a 42 month contract. They have made settlements of lawsuits with multiple states Attorneys General because of their deceptive door to door sales practices. Look it up, it is all over the Internet. Our experience with their customer service” was horrible. I believe the ability to be a good liar must be the first criteria they use for hiring. Based on our interaction with them their employees, including their legal staff, are not capable of reading and understanding their own contract language that they wrote! Stay away!
    Read More
  13. User Score
    0
    September 4th, 2016 Spring, TX
    5 people found this review helpful!
    No lifetime warranty. Door camera broken. Lied about term of alarm. They don’t call when alarm goes off. Lots of broken things.
    Read More
  14. User Score
    0
    September 3rd, 2016
    6 people found this review helpful!
    Worst customer service I have ever seen. DO NOT even consider this company for an alarm system. They suck you in and once they have your money they could not care less. Have been waiting for someone to come and fix our outdoor camera for months (has never worked). They just book appointments and don’t show up.
    Read More
  15. User Score
    0
    September 2nd, 2016 Scott Depot, WV
    5 people found this review helpful!
    One of the WORST companies I have ever dealt with. The salesman LIED when it came to the cancellation of service. Said we can cancel anytime if we were not satisfied with their service and the contract was just a guarantee of the price. I mean who can know how good a security system is in JUST 3 DAYS, which is the amount of time you have to decide if you want the system after they come drill holes in your walls and doors. DO NOT INVEST IN THIS SECURITY SYSTEM!!!
    Read More
  16. User Score
    5
    September 1st, 2016
    7 people found this review helpful!
    Had the system for a year and cant wait for the contract to end.. Numerous problems with the keypads and each time its cost me 50-75$ for a contractor to come fix them.. The system is always offline camera is always offline and they blame it on wifi.. Funny my wifi signal has bever been a problem and has beem upgraded 8 months ago.. When someone rings the doorbell the camera never works they continue to blame it on me and the wifi issue.. Another company that just wants your money and gives two shits bout the product they sell.. Like i said 10 months and tte contract is done and ill never renew..
    Read More
  17. User Score
    0
    August 31st, 2016 Covington, GA
    9 people found this review helpful!
    Vivint salesman knocked on our door one evening and told us he would buy out our contract with ADT if we switched to Vivint. He said he would make our house a model home for vivint and would pay to get us out of our contract with ADT and waive our 1st months bill. We loved the vivint system that he did the presentation for. It was really a better system than we had with ADT but as we told him, we had just signed our contract with ADT and knew it would cost a pretty penny to get out of our contract with them. On top of that we did not have the exact dollar amount of what we would have to pay to leave ADT. He asked to see our bill, we gave it to him, he did some calculations and said we’d only have to pay ADT 75% of the Total which was by his estimate $957.00. We again told him that we were not sure about that because we want to hear that directly from ADT and we will wait until the next day to call them, then call him and we’d take it from there. He insisted that this number was just an estimate and he would pay what ever the difference was after we received the bill from ADT and we shouldn’t worry because we have 30 days to cancel with Vivint if he doesn’t keep his word. With-in 4 hours someone was at our door installing the system. 2 weeks later the 1st bill that he said he would waive was taken out of our bank account without authorization, along with the deposit amount we did give authorization to be drafted. We immediately contacted him via text message asking him what was going on. He said there was some mistake but he would put a check in the mail for the amount of the 1st month payment that was taken out of our account. The next day we sent him the ADT invoice which was $1445.00. After that We tried contacting him several times and he would not respond. Finally i call Vivint and was placed on hold for 2 hours. I spoke with a very condescending representative who proceeded to tell me that she spoke with Matthew and He is not going to do us anymore favors, he has already lost money on our sale and he is not willing to pay the entire ADT bill and will only pay a portion of it. She went on to say that they will uninstall the product and refund us the money we have paid them so far. I have never felt this taken advantage of in my life. 
    I’ve spoken to everyone there is to speak to at Vivint and no one is willing to take responsibility for all the trouble we have been put through.
    Read More
  18. User Score
    0
    August 31st, 2016 Durant, OK
    7 people found this review helpful!
    Worst company I’ve ever dealt with. Purchased a home with an existing Vivint system that wasn’t monitored. When salesman came to door he won me over to get updated by showing me the new doorbell camera so I agreed to get update and pay monthly monitor fee. All they did was put in doorbell and change the wall system. It never worked. Would not notify or record if someone came to door. Made 2 separate appointments of which had 3 hour windows with “no show” technicians. No call or anything. Made numerous lengthy phone calls. Finally got frustrated and cancelled. Now they have locked me out of system completely. Can’t access app or anything as I could before. Was much better off before I let that salesman in the door. Have nothing good and no recommendation for Vivint. Buyer beware!!!
    Read More
  19. User Score
    0
    August 30th, 2016
    6 people found this review helpful!
    I have had vivint for 3 months with 4 cameras, door and window sensors and smoke alarms. 12 hours after it was installed a car drove 60ft through my yard and the cameras didn’t pick it up. They sent a tech and he worked on it and replaces some stuff. Now just into my 3rd month a house across the street was broke into and 2 cameras would be use to the police but we can’t get the video and one of the two was down part of the night. I told vivint I want all the equipment out of my house and they said it would cost me over $2000 to get out of the contract. Vivint is JUNK.
    Read More
  20. User Score
    0
    August 30th, 2016 Ripon, CA
    5 people found this review helpful!
    While at work a salesman came and convinced my 100% disabled veteran husbanf to replace our current alarm system with Vivian. He was quoted a two-year contract so we allowed them to come an hour later and change our system. They did not leave a written contract so when I requested a copy of the contract they sent it email which showed a 48 month contract. We told them it was quoted as a 24-month contract and we did not want to 48 month contract. They would not deal with us at all and said they would keep it at no less than a 42 month contract. We asked him to come take the system out, that we wanted to cancel the service. It was within a three-day counseling. Although they came within an hour to install the system, and used all of our current systems existing sensors, door alarms key fobs excetera, it was over a week and a half before they could make an appointment to come take the system out. They immediately stopped the system from working on the day that we requested it to be taken out and left us for almost two weeks without any alarm coverage at all in our home. We requested the technician reinstall the original alarm service that we were still paying for , that they had taken out and he refused saying he could not reinstall the alarm system that we originally had. So we are still without alarm coverage. Very disappointed in the way they treated a 100% disabled veteran. Make sure that you get a written contract and that the contract time is what was originally quoted or make sure you cancel within your 3-day counseling time. Loretta
    Read More

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Our Score
6.5
User Score
3.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99 - $53.99

Up-Front Costs

Activation, Install & Equipment
$99 - $399

Technology & Equip.

10/10 = BEST
10

Contract Length

Total # of months
48 - 60 Months

Cancellation Policy

Can you cancel contract?
Pay Full

Monitoring

Response Time
Fast

Time in Business

Total # of years
15 Years

A-

Customer Support

Good, Bad, Limited
Limited

SDM Rank

Top 100 Company Rank
5

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
556
Our Score
9.4
User Score
8.6
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99 - $42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
22 Years

A

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
15

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,246