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Vivint(HomeSecurity)
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#22
Vivint(HomeSecurity)

Vivint

Similar to: Frontpoint Security

Our Score
6.8
User Score
1.8

Visit Site

Our Score
6.8
User Score
1.8
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99+

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
1,492

This Review is maintained by Chase Sagum

Review Last Updated: March 22, 2018

Vivint Inc. is one of the largest home security companies in North America and currently provides services to over one million customers. Last year, Vivint was voted Best Product of 2015 by PC Magazine. The company offers great warranties and remote monitoring, but charges higher-than-average rates and require customers to sign a lengthy contract. The security company is known for “smart home” products and advanced alarm technology.

The Good

  • Nationwide availability
  • Multiple equipment options and automation features
  • Lifetime warranty
  • Remote access via mobile app

Nationwide Availability

Vivint is one of the few home security companies that are truly available in all 50 states, so customers all around the nation have access to its products and services.

Multiple Equipment Options and Automation Features

With Vivint’s base security package, customers receive a touchscreen control panel, a smoke detector, a door/window sensor, a motion detector, and a key fob. The key fob can be used to arm or disarm the system without having to enter the home. Additional equipment is also available, including recessed door sensors, glass break detectors, flood/freeze sensors, carbon monoxide detectors, tilt sensors, small appliance controls, doorbell cameras, smart thermostats, panic pendants, and more. For detailed equipment and package information, check out the Equipment Overview section below.

Lifetime Warranty

Vivint offers some of the most advanced equipment in the industry and is consistently pushing the boundaries of what home security can accomplish. The company offers a lifetime equipment warranty on all of its home security and home automation devices, which covers both defective parts and normal wear and tear. This warranty applies for as long as you are a paying Vivint customer.

Remote Access via Mobile App

The Vivint Sky mobile app, which is available for free download on Apple and Android devices, puts the entire home system control panel at the fingertips of the customer, anywhere. It allows customers to arm and disarm their security system, view and record live video feeds from the doorbell camera, lock and unlock doors, control the temperature of their home, and more. Customers also receive instant alerts if door or garage door sensors are triggered.  The application even integrates voice control capabilities using Amazon Echo.

The Bad

  • Lengthy contract
  • Expensive rates
  • Reports of poor customer service

Lengthy Contract

Vivint’s minimum home security contract is set at 60months (5 years), which is longer than the industry average of 3 years. If a customer would like to end their contract with Vivint before the term is over, they are required to pay off the remaining contract balance in full. For more information on the company’s contracts, take a look at the Contract Details section below.

Expensive Rates

Monthly monitoring rates start at $39.99 per month and go up from there. There are several competing home security companies that do not charge any upfront fees and have lower monthly rates.

Reports of Poor Customer Service

According to reviews from customers posted here on our site, Vivint customer complaints typically center around sales and customer service. Customers have accused Vivint representatives of employing deceptive sales tactics and not being able to answer questions satisfactorily. Several customers have mentioned Vivint’s poor customer service, specifically in regards to billing practices, phone support, and technician response. Vivint currently ranks in the bottom 10% in user review scores of all home security companies we have reviewed. Over 600+ people have shared their experience here with Vivint and on average, those people have said their experience was roughly a 3/10.

The Bottom Line

If you’re looking for a home security company that offers several automation features and remote system control, Vivint is a good option to consider. However, keep in mind that the company’s contract is lengthy and its rates are higher than many of its competitors. The big thing to watch out for with Vivint is the customer reviews. With so many of them being negative, it’s worth taking the time to research other providers that have a much more positive customer sentiment. Companies like Frontpoint Security, Protect America, and SimpliSafe.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.1
$19.99-$42.99
$0

#2

7.3
$34.99
$99

#3

3.1
29.99-59.95
$99

#22
Vivint(HomeSecurity)

1.8
$39.99+
$0

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1,492 Vivint Reviews

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  1. User Score
    2
    April 20th, 2018 Buffalo, NY
    0 people found this review helpful!
    We had Vivint for at least five years and overall, we were satisfied with the service and customer service. A bit pricey. This review is concerning the cancellation policy. We notified them on 4/3/18 that we were moving and to cancel our service as of 4/13/2018 (house settlement date). Their policy is a thirty day notice. So our account will not be shut off until 5/3/2018. They charged us the full monthly payment on 4/20/2018 and told us that even though our account is closed as of 5/3, they will still monitor “our” house until 5/23 since we paid for the month.
    #1 it is not OUR house anymore. It is someone else’s house. I can look at my app and see their comings and goings. Weird.
    #2 There was a 2 week + period between the time they were notified that we were moving until the auto pay came out of our account. We were billed AFTER the house was no longer ours. My guess is that if someone was signing up for an account they could start billing a whole lot quicker than 17 days! And it certainly wouldn’t take 30!
    #3 Why would they monitor our account through 5/23 when our account is closed on 5/2? This doesn’t even make sense. Who would they call id the alarm went off?
    #4 I am still able to set the alarm through my app even though I don’t own the house anymore! Of course I would not but that should not be an option!

    Vivint, you need to step up your account closing process – getting you one last $49 payment may cost you repeat customers down the road.

    Read More
  2. User Score
    0
    April 20th, 2018
    0 people found this review helpful!
    We got broken in TWICE right infront of the outside camara The system did not even detected movement. They even left burned stuff infront of our door.
    We were unable to get out of the contact. Now we are stuck paying for two companies because Vivit is the WORSE. Has Horrible technology from the 1900’s.
    Please do your self a favor DO NOT CHOOSE VIVINT.
    Read More
  3. User Score
    0
    April 19th, 2018
    1 people found this review helpful!
    DO NOT DO IT!!! Their products have a mind of their own. Our alarm system was going off at all hours of the day and night with LED pad not working. Was stuck in contract forever. Paid two years for services that were not used as we had unplugged the system. After finally reaching the end of our contract, I canceled our services however we were still being charged for services 3 months after the cancellation and was told they would only refund for one month. Vivint is a rip off!!! I REPEAT…DO NOT DO IT…unless you want severe anxiety with possibility of panic attacks.
    Read More
  4. User Score
    9
    April 19th, 2018
    0 people found this review helpful!
    We’ve been with Vivint for a year now and are very satisfied with their products and their service. Our salesman rep was very helpful, set things up, and explained how everything worked and was available after the installation. Anytime we’ve had a problem, such as the door wouldn.’t lock when the weather turned colder, a rep came and fixed the problem.
    As well, when we didn’t know how to do something, calling their long distance number put us in contact with someone who was very patient, and stepped us through the process to fix the problem. Yes, it’s a tad expensive per month, but someone breaking into the house is far more costly
    Read More
  5. User Score
    0
    April 19th, 2018 Canton, GA
    1 people found this review helpful!
    The only thing about this company is it is bad. Bad equipment and bad customer service. 5 year contract. Buyer beware.
    Read More
  6. User Score
    0
    April 18th, 2018 Hesperia, CA
    1 people found this review helpful!
    Worst customer service ever. Installer came into my home, disabled my current adt system, claimed he was unable to install the vivint system and just left.

    Did not reactivate my adt system, so now my house has no system and customer service says there is nothing they can do. Sales people will tell you anything to get the installation appointment.

    The thousands of dollars of adt equipment I have is now worthlessness because adt will not come out to service equipment vivint touched.

    How nice.

    Read More
  7. User Score
    0
    April 18th, 2018
    1 people found this review helpful!
    Terrible customer service. This is the second time I have called with an issue with my Airbnb Vivint Smart Lock. I could not program it from my phone; the guest could not enter with his passcode. After 28 minutes on hold, the woman who was “helping” could find nothing wrong and transferred me to another person . . . now it’s been another 4 minutes and they say there is a 15 minute wait. Terrible.
    Read More
  8. User Score
    1
    April 17th, 2018
    1 people found this review helpful!
    This is the worse company . I’ve had nothing but trouble with them since the first day. There employee fell through my ceiling during the installment.. it took about 6 months for the repairs to be done..and I keep having trouble with my cameras/ door locks and the panel they will send someone for a fee to
    fix their jacked up equipment.. I would stay far away from this company… No referral from me..STAY AWAY….Shelly
    Read More
  9. User Score
    0
    April 17th, 2018
    1 people found this review helpful!
    This service has been challenging. Numerous calls to report product issues but there has not been an satisfactory resolution
    Read More
  10. User Score
    3
    April 16th, 2018 Saint Paul, MN
    1 people found this review helpful!
    There customer service sucks. I waited online for a chat agent for over 10 minutes and gave up. I have waited on their phone line for 30 minutes and gave up.
    Read More
  11. User Score
    0
    April 16th, 2018
    1 people found this review helpful!
    We were with Vivint for 4 years. Our contract had expired and we switched to a different company that offered services that more more affordable. After 3 months of canceling our service, we were still getting bills and harassing phone calls with the threat to send us to a credit collector. How does one effectively cancel a service with this company?
    Read More
  12. User Score
    0
    April 15th, 2018 Aldie, VA
    2 people found this review helpful!
    DO NOT use Vivint !!!!!! They make you sign a 5 years contract and their service sucks and very expensive $68/mo. I have the Vivint for 4.5years now. I dont even use the alarm system anymore. For the past 6 months I have been having issues with with panel keeps on beeping every 3 hours because There’s low batteries and such. I called them 6 times today they keep on telling me that they turn the alert off. But they never did. Which is so so annoying. I understand that it’s good that I get alert but man every 3 hours is very frustrating. Vivint will not help you in anyways. They just want to colect your money. Now I am paying for something I don’t even use. Unless I paid off my contract. There are so many alarm system out there. Please do not go with Vivint! Wrong choice 😡
    Read More
  13. User Score
    0
    April 15th, 2018
    1 people found this review helpful!
    Terrible equipment that never works and hottible customer service. I have been a customer for about 3 months now. The sky panel constantly crashes, the doorbell camera is offline all of the time and never records clips and I have spent hours on the telephone with the Company “troubleshooting.” Their solution to everything is rebooting, and to add further insult, they try to charge $49.00 to send a technician out to fix their shoddy equipment. I have zero confidence the system will protect my home. Look elsewhere!
    Read More
  14. User Score
    0
    April 14th, 2018
    1 people found this review helpful!
    Me. Pederson, please read! The customer service is horrible rude, crass customer service. Will bill you without informing you and without your authorization. Had to cancel my Visa card to stop them from charging my card when we had not agreed to a price. Also, there is no follow up, I have emailed and begged for help with them overcharging me and no one follows up. I have spent hours on the phone speaking with ten or so more people trying to get a straight answer and I will get the run around. Finally after weeks of calls and hours spend I did their job for them and called citizens bank and had to speak with two manager from two different departments to resolve my issue. If there systems were not excellent I would have stayed with Simpli Safe. Customer service at Vivint is AWFUL.
    Read More
  15. User Score
    1
    April 13th, 2018 Houston, TX
    1 people found this review helpful!
    STAY AWAY! I Now have had to call them 4 times over failing equipment. I have only had the service for about 6 months. First they always want you to try and fix the equipment first, (I PAID A COMPANY FOR THIS). Then when they send a service guy out, he always seems to have no clue on why he is there and let alone no what he/she is doing. I’m on my 3rd tec now and he new my Nest did not work, that I bought through VIVINT! Now they are saying that I need to call Nest to get the new part. THIS COMPANY IS A JOKE!!!! Then the only way you can get out of the contract is to Pay it off FOR THE BAD SERVICE! OR Transfer it to some other person for them to get JACKED!
    BUYER BEWARE! STAY AWAY!
    Read More
  16. User Score
    0
    April 13th, 2018 Prentiss, MS
    1 people found this review helpful!
    This system is terrible, numerous problems, and every time they have to come to your house, you are charged a service call. The minute my contract expires, I will be cancelling the service. Terrible equipment and customer service.
    Read More
  17. User Score
    1
    April 13th, 2018
    1 people found this review helpful!
    Very unreliable, cameras not working most of the time.
    Read More
  18. User Score
    0
    April 13th, 2018
    1 people found this review helpful!
    I had ADT for 16 years … no problems.
    Then Vivint door to door salesman came by and offered me what seemed to be “advanced technology”.
    I signed up for Vivint in about October 2017.
    At the time of installation, they could only offer me 4 cameras. That should have been the red flag for me to tell the salesman to get off my property !
    My front porch camera has NEVER worked since day 1.
    I have placed 4 separate service calls… and every time the “technician came” he left saying that after some upload… it would work… give it time.
    Each time the tech left… the camera never worked.
    Now it is April 13th, 2018 … and 2 of my 4 cameras are NOT WORKING !!!
    Tonight after 12:30 am… my alarm went off BUT VIVINT NEVER CALLED TO CHECK ON MY FAMILY !!!
    Tomorrow, I will cancel my contract and tell them to come and pick up their JUNK.
    I am prepared with an attorney to fight them if they try to charge me for cancelling early !!!!
    Read More
  19. User Score
    0
    April 12th, 2018 Bryan, TX
    1 people found this review helpful!
    We had a security company for years without problems, but decided we wanted a company with cameras and chose vivint without reading the reviews/ My husband signed the papers presented but evidently did not read them and no one told him that he was signing a 5 year contract that cost $100.00 per month. We never received any directions other than what was told on installation–not even a booklet. When we tried to cancel that is when we found out that we were tied to a 5 year contract.. We. could have bought the cameras at Sams for $900.00 dollars and signed a much cheaper company to monitor.We asked for a copy of the contract and received the installation contract with a signature that did not resemble my husband’s. Stay away from this company!
    Read More
  20. User Score
    0
    April 11th, 2018 Elko, NV
    0 people found this review helpful!
    Would not recommend this company to anyone. The cameras are crappy and the customer service. They will just tell you that you signed the contract saying that you would call every month whether you have a problem or not . My system has probably work for half the time that I have had it and now I am stuck with it. They have techs that are 3 months out so don’t ever expect them to fix anything
    Read More

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Our Score
6.8
User Score
1.8
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99+

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
1,492
Our Score
9.0
User Score
8.1
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,118