Best Home Security Companys

132 Companies 6,310 Real Customer Reviews

vivint-130x130
Current

What Others Are
Researching Right Now:

#40
vivint-130x130

Vivint

42 - 60 Month Contract, Home Automation, Lifetime Warranty

Our Score
6.5
User Score
3.2

Visit Site

Our Score
6.5
User Score
3.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99 - $53.99

Up-Front Costs

Activation, Install & Equipment
$99 - $399

Technology & Equip.

10/10 = BEST
10

Contract Length

Total # of months
42 - 60 Months

Cancellation Policy

Can you cancel contract?
Pay Full

Monitoring

Response Time
Fast

Time in Business

Total # of years
15 Years

A-

Customer Support

Good, Bad, Limited
Limited

SDM Rank

Top 100 Company Rank
5

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
532

This Review is maintained by Isaac Ericksen

Review Last Updated: August 9, 2016

500+ reviewsVivint Inc. is one of the largest home automation and home security companies in North America. The company currently provides services to over one million customers and won Best Product of 2015 by PC Magazine. One major downside to Vivint’s service is it requires you to sign a minimum 42-month (3.5 years) contract with monitoring prices ranging from $39.99 – $53.99/month. See how Vivint compares to the top-rated home security companies below:

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.7
$19.99
$0

#2

8.3
$34.99
$99.95

#3

4.3
$34.99
$0

#40
vivint-130x130

3.2
$39.99 - $53.99
$99 - $399

The Good

smart-home-control

  • Nationwide Availability
  • Lifetime Equipment Warranty
  • Home Automation Options
  • Remote Access via Mobile App
  • Voice Control with Amazon Echo

Vivint is one of the few home security companies that is truly available in all 50 states, as well as service areas in Canada and New Zealand. In terms of equipment, Vivint offers some of the most advanced equipment in the industry, and is consistently pushing the boundaries of what home security can accomplish. The company offers a lifetime equipment warranty on all its home security and home automation devices, meaning Vivint will replace your equipment in the event that a device is defective, or even for just normal wear and tear. This warranty applies for as long as you are a paying Vivint customer. Other home security companies will cover defective parts, but not wear and tear.

With the base security package customers receive a touch screen control panel, smoke detector, door and window sensor, motion detector, and key fob. The key fob can be used to arm or disarm the system without needing to enter the home. Additional equipment can be purchased including a recessed door sensor, glass break detector, flood/freeze sensor, carbon monoxide detector, tilt sensor, small appliance control, and panic pendant. And through the Vivint Sky Mobile App you can control the temperature in your home, lock and unlock doors, arm or disarm your system, view and record live video feed in or outside your home, and more. Including voice control capability with Amazon Echo.

The Bad

  • Minimum 42-Month Contract
  • Minimum $53.99/mo.
  • Poor Customer Service

Not only does Vivint offer one of the longest minimum contract terms in the industry (at 42 months), but it does so while charging some of the most expensive minimum monthly rates (at least $39.99 a month). In addition to high monthly rates and a lengthy contract, customers will be required to pay at least $99 upfront in activation fees. Many companies charge zero upfront fees at lower rates and better contract terms. If customers wish to end their Vivint contracts in-term, they are required to pay 100% of the remaining contract balance.

According to the customer reviews posted to our site, common Vivint customer complaints center on the sales process, customer service, and equipment quality. Customers have complained that Vivint representatives have employed deceptive sales tactics, and have not been able to answer questions satisfactorily. Several customers have cited Vivint’s poor customer service, specifically with regard to billing practices, phone support, poor technician response. Lastly, many customers have complained against Vivint’s equipment, citing several malfunctions.

Want to know which home security companies are top rated? Click Here

The Bottom Line

If smart home automation features are the most important factor for you in choosing home security, Vivint can be an excellent choice. Through Vivint’s Sky Mobile App you are getting a fully featured smart home. However, understand that when signing up for Vivint’s Smart Home you will be getting into a contract that’s harder to get out off if you ever need to and customer service is often mentioned by customer reviews as being poor.
Bottom Line: When choosing Vivint there will be pros and cons. It’s just a matter of what you are looking for in a home security system.

Good things to consider:

  • Vivint offers some of the most advanced home security and home automation technology in the industry.
  • All Vivint equipment is covered by a lifetime warranty for as long as you are a paying customer.

Negative things to consider:

  • Vivint is more expensive then other home security options in the industry
  • It features some of the most restrictive contract options.
  • For a large home security company, having a multinational presence can also present several problems in terms of customer service consistency and quality.

 

View Top-Rated Companies


 

Technology and Equipment Overview

Vivint Sky, released in 2014, is an update on Vivint’s smart home hub. It features a touchscreen display with the SkyControl platform allowing you to control lights, thermostats, and door locks, as well as monitor video feeds from mobile devices, cameras, thermostat, and other products. If you have a smartphone, it pairs with a companion app for Android or iOS devices. You can also stream live HD video from installed cameras and Vivint Doorbell CameraTM, or watch and share recorded clips via the Smart Clips TM feature. The app promises real-time updates for your home through the mobile app like door lock and window status, temperature control, and motion detection.

Here’s what is included:

  • 3 wireless door/window contact sensors
  • Motion sensor
  • Key fob for arming and disarming the system
  • Main control panel
  • Power adapter and battery
  • Cellular card that installs into the control panel

Smart home services include:

  • Doorbell video
  • HD video recording
  • Remote door access
  • Smart temperature control
  • Garage door controller
  • Outdoor video

The equipment comes with a lifetime warranty. If for any reason a piece of equipment malfunctions or breaks, Vivint will replace it for no charge.

Pricing and Packages

Vivint offers three different packages: Smart Protect, Smart Protect and Control, and the Smart Complete. These packages range in equipment and features included as well as monthly monitoring fees and installation requirements. Packages start at $39.99/month and an activation fee ranging from $99 – $199 may apply.

Starter Package

Smart Protect

Standard Security Equipment

  • Skycontrol panel
  • Five additional points of security equipment
    • Smoke detector
    • Door/window sensor
    • Motion detector
    • Key fob
    • Recessed door sensor
    • Glass break detector
    • Flood sensor
    • Carbon monoxide sensor
  • Home automation is not included
  • Vivint Monitoring Service
    • 24/7 monitoring
    • Free Vivint mobile app
    • Vivint Live service
    • Event notifications
    • Severe weather alerts
    • Tech support
  • Standard Security Equipment
    • Vivint SkyControl panel
    • Smoke detector
    • Door and window sensors
    • Motion detector
    • Key fob
    • Yard sign
    • Additional equipment available

Smart Protect & Control

Smart Complete

  • Vivint Monitoring Service
    • 24/7 monitoring
    • Free vivint mobile app
    • Vivint Live service
    • Event notifications
    • Severe weather alerts
    • Tech support
  • Standard Security Equipment
    • Vivint SkyControl panel
    • Smoke detector
    • Door and window sensors
    • Motion detector
    • Key fob
    • Yard sign
  • Customers choose 2 of the 3 smart home services:
    • Doorbell camera
    • Doorlock
    • Thermostat
  • Vivint Monitoring Service
    • 24/7 monitoring
    • Free Vivint mobile app
    • Vivint Live service
    • Event notifications
    • Severe weather alerts
    • Tech support
  • Standard Security Equipment
    • Vivint SkyControl panel
    • Smoke detector
    • Door and window sensors
    • Motion detector
    • Key fob
    • Yard sign
  • All of the 3 smart home services:
    • Doorbell camera
    • Doorlock
    • Thermostat
  • Local cloud storage
    • 1 terabyte of secure cloud storage
    • Space for more than 300,000 photos
    • Automatic back-up of files

Contract and Cancellation

Vivint provides their customers with all of the equipment throughout the duration of the service. New customers are eligible for up to $1,500 worth of free equipment which can also include free installation if applicable. With these perks, Vivint does require a long-term commitment.

Customers are required to commit to a 48-60 month monitoring agreement. Customers are only eligible for these contracts if they have a decent credit score and own the home. Other taxes and fees may apply when installing and when canceling. There is a grace period for customers to cancel Vivint services without a penalty. However, after this period, customers will be required to pay out the remainder of the contract.

Installation

Vivint requires that one of their certified technicians install their home security system. There is no DIY option for Vivint customers. Coordinating with home security technicians can be a little difficult. Homeowners are required to be present throughout the duration of the installation process and on average it takes 1-4 hours.

While the installation itself may be “free,” there is often times an activation fee associated with Vivint’s service prior to monitoring officially starting (this does exclude the Starter Package which costs $399 to install unless upgraded to a higher tiered package). Activation fees range from $99-$199, but can be waived or vary in cost depending on the package and service selected.

Monitoring

Vivint’s monitoring service covers all of North America and New Zealand. Their monitoring centers are located in the United States. Monitoring services apply to all three of the Vivint home security packages. Features include:

  • 24 x 7 x 365 monitoring
  • Vivint mobile app on iOS and Android
  • Vivint live service
  • Immediate event notifications
  • Severe weather alerts
  • Around the clock customer care

There are upgrades available within the monitoring service for an additional charge.

To learn more about Vivint home security, visit their website for more information. For more information on other home security providers, view other company profiles.

Additional Information on Vivint Smart Home

With a qualifying credit score, Vivint will install and activate a top-of-the-line home automation system for $199 upfront, which is cheaper than most home automation packages.  This system is a combination of home security needs plus extra technology that allows the home owner to monitor other parts of the house, such as doors and the thermostat from a smart phone or computer.  Each system comes with the following:

  • 1 touch screen panel
  • 1 video camera
  • 1 electronic door lock
  • 1 smart thermostat
  • 1 small appliance control
  • 12 energy-efficient light bulbs
  • 3 door/window sensors
  • 1 motion detector
  • 1 key fob
  • 1 yard sign
  • Video surveillance
  • Remote temperature control
  • Energy savings
  • Severe weather alerts
  • Vivint Live wireless communication
  • Free app for remote monitoring

Through this system a customer can control almost all features of the home remotely: the doors, the thermostat, video surveillance, lighting, etc.  The apps are free, which is an added bonus considering many companies charge extra for those.  Also, it provides emergency and non-emergency alerts, such as severe weather warnings and information on malfunctioning equipment.  This offer is essentially a combination of the home security package and the energy savings package with the added benefits of remote access and total control from anywhere.

What is it Lacking?

While the Vivint package is one of the most comprehensive on the market, it does lack some of the amenities that other companies provide.  For example, some companies provide weatherproof, wireless garage door sensors in their package which allows home owners the flexibility to control their garage door, gates, or detached garages.  Other features that Vivint does not provide that some companies do are email/text notifications regarding the system, a no money back guarantee, and energy saving smart plugs.

What Does This Mean For You?

Even though Vivint does not provide all the services that some companies make available, between the price and amount of total features included in the deal their overall home automation package is one of the best on the market.  Some companies require new customers to purchase each part of the automation individually (camera package, door package, energy package, etc.) which can add up quickly. Vivint includes all these features in one comprehensive offer which makes purchasing, installing, and monitoring easy and user friendly.

With over one million subscribers and over seven thousand employees, Vivint has grown over the last two decades to become a home security powerhouse. Their goal is to create simple and affordable smart home solutions with well-designed products and equipment. Their technology is designed to save time and money while simplifying security and automation.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

532 Vivint Reviews

1. Select Your Rating:

248
71
24
18
6
7
6
8
26
23
95
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    0
    August 19th, 2016 Montgomery, AL
    1 people found this review helpful!
    Horrible company. They were courteous when they were under the name APX BUT THE LARGER THEY BECAME AS WITH MOST COMPANIES, THE LESS POLITE, THE LESS THE EQUIPMENT WORKED, THE CUSTOMER SERVICE REPS ARE HARENDOUS TO SPEAK WITH AND THE CONTRACTS ARE THE WORSE. CAN’t WAIT TO GIT RID OF THIS COMPANY.MEAN SPIRITED, MONEY GRUBBING CO.
    Read More
  2. User Score
    0
    August 19th, 2016 Pearland, TX
    4 people found this review helpful!
    Salesperson knocked on door and after hearing his spill for way too long and telling him no more than a few times he continued to be very pushy and obnoxious blatantly ignoring what I was telling him. He even questioned my integrity. No means No. Horrible and manipulative sales practices!
    Read More
  3. User Score
    0
    August 18th, 2016 Orange, CA
    3 people found this review helpful!
    Vivnt is the worst customer service I have ever seen. Salesman “Jason” promised free installation & activation. Installer came & charged for both. Contacted customer service & they agreed to not charge 4 months of service to off set charge. First month & the billed our credit card. On hold for 70 minutes & never spoke to anyone!! Do not buy from this customer!!!
    Read More
  4. User Score
    1
    August 17th, 2016 Golden Valley, AZ
    1 people found this review helpful!
    horrible cust service. no one to answer questions. put on hold for up to 30 mins. management on phone has bad attitude I hate this co. false alarms too many to list
    Read More
  5. User Score
    0
    August 17th, 2016 Hemet, CA
    1 people found this review helpful!
    Vivint is garbage do not use it do not buy it! I hate Vivint. The system has had maybe 20-30 false alarms since we got it! Everytime we check for tampering and look around the house for anyone trying to break in and nothing not once have we seen even a hint of someone trying to break in. Please do not bother the false alarms have traumatized my children and it absolutely terrifies them every time. Vivint should not even be in service this is ridiculous! Horrible service horrible product good for nothing! HATE IT!!!
    Read More
  6. User Score
    3
    August 17th, 2016 Lodi, NJ
    2 people found this review helpful!
    The cameras do not work the way they are supposed to. They do not have enough technicians to cover the territory they sell to. Recently their website went down–unbelievable for a security company! Frequently their response for technical issues is that their software is “buggy” or “not quite there yet”. All of the employees are very cordial, sales people are well trained, but the equipment does not operate as promised/expected.
    Read More
  7. User Score
    0
    August 15th, 2016 Huntington, NY
    2 people found this review helpful!
    Awful cancellation experience I was misinformed and it’s a ploy they use to make you think you did not understand ,read or hear correctly.
    It’s a complete scam from sales mouth to your never ending complaint
    Read More
  8. User Score
    0
    August 14th, 2016 Passaic, NJ
    3 people found this review helpful!
    products not working yet if they come to my home I HAVE TO PAY TO GET IT REPLACED.
    Read More
  9. User Score
    0
    August 12th, 2016 Oceanside, CA
    3 people found this review helpful!
    Door salesman came to my door knocking till I opened, we have a NO SOLICITING SIGN right next to the door, I opened the door and told him I’m not interested and to see the sign, he completely ignored me and kept trying to sell me, I again repeated I’m not interested and that’s why the sign is out, he kept ignoring me and continuing to speak. He then was looking behind me into my house. I felt absolutely violated. Even if I would have considered doing business with this company I NEVER will because of this type of Unprofessionalism from this sales guy. After about 5-7 times of saying I’m not interested and him ignoring me, I asked for his business card in which he told me he does not have one. I then asked for something with his company’s info and he said he only had a brochure but that was only if I sign up. Something should be done about this employee.
    Read More
  10. User Score
    0
    August 12th, 2016 Germantown, TN
    6 people found this review helpful!
    On April 29 2016 my Wife and I had a door to door salesman from Vivint home security come by and he said he was there to offer us a Top of the line alarm system from Vivint home security. We listened to his sales pitch and he was very nice but really relentless with us buying his services , we told him that we appreciate the info and offer but we would need some time to think about it and i told him we would call if we decided to get there Top of the line security system . I also told him our house is only 1year and 4 months old it came with a alarm system. He continued to pressure us to buy his services by trying to wow us with the features with a touch screen panel and siren,smart thermostat, glass break feature ,fire fighter feature ,carbon detect feature , life lock, intrusion, fire/smoke , emergency/duress, medical emergency, perimeter doors, perimeter windows, and interior motion sensors. A little over one hour goes by during his relentless sales pitch and it’s time for dinner . I told him all those things sound really nice and all but I just need some time to think about it . Then he pulls out $220 cash and said here’s $220 cash for you ,this will take care of activation fees and first 2 months .At this time now we are tired and hungry and of course with the combination of the cash money in hand pushed us to go ahead and sign there contract for
    touch screen panel and siren,smart thermostat, glass break feature ,fire fighter feature ,carbon detect feature , life lock, intrusion, fire/smoke , emergency/duress, medical emergency, perimeter doors, perimeter windows, and interior motion sensors. Then he had his tech show up and install there equipment right then and he said it would not take long . It ended up taking well over one hour due to the tech was having problems with the install he had to call another tech out to help him. Well both techs finally finished the install and it was really late at night at this time.
    We paid our first bill on 5/3/16 for $159.99
    Then 2nd bill for $60.99 on 6/1/16 and 3rd bill for $60.99 6/30/16 and 4th bill for $60.99 on 8/1/16. Other than that.
    Everything has been going good until 8/3/16 my son that is 13 years old calls my wife around 5:20 pm and he’s home by his self upstairs playing video game’s and says there’s smoke coming upstairs my wife told him to get out of the house. I called her at the same time and told her I received a text from the control panel said the control panel has been tampered with but didn’t say anything about fire I asked her has Vivint home security called her and she said no . I told her to call fire department and I will meet her at home . She called the fire department and drove home from work and I drove home from work and called my son on his cell phone he said he was outside now and the house was full of smoke i asked if he was ok he was coughing and said yes i told him to go to a neighbors house and wait there, the fire department and i am on the way . My wife called me back in a panic and said my son told her he left the dog upstairs and so as I’m hurrying home I call my neighbor to advise him just in case he can save the dog in time before the fire department and I and my wife get there. The fire department and neighbor show up at the same time and the fire department got our dog out of the house and went up stairs to find a fire per fire chief then went back downstairs and located the smoke was all coming from the Vivint Home Security panel the fire department shut the power down to the house and ripped the panel off the wall along with the drywall still attached . They opened all the windows and doors in the house ,then my wife showed up then I showed up and ran up to the house and the smoke was starting to clear . It smelled like burnt electrical everywhere and the fire chief said he never seen a control panel internally combust and catch fire like that and he said if it had been another 5 minutes our house could have been burnt down and if my son was asleep up stairs he may not have noticed the smoke and been able to notify us and not made it out of the house. The firemen told him they were proud of him and the fire chief told my wife and I that Vivint home security never called them either . The Vivint home security system almost burnt down my house ,killed my son and dog and they didn’t notify the fire department!!! I called Vivint and they were not showing that much concern on how serious this was! That night the fire department turned the power back on and left the fans and air conditioning on to air out the house. We grab our clothes and things and stayed the night at my in laws house. I went to work next day and called Vivint several times throughout the day in order to resolve this . I didn’t find them taking the situation very seriously. I sent them pictures and fire report. They told me I had 3 options . Here’s his email to me,
    Hey Charles,
    So these are your three options based on what we have talked about:

    1. We would send out a technician to reinstall the system, which would include a new panel (they have been updated since the model that you had before). We would make sure everything is working properly and give you the next month on us.

    2. If you wanted to do a buyout, you would need to pay the monthly payments for the remainder of your contract. In your case, as a ballpark estimate, it would be a little over $3,000.

    3. The other option would be a takeover. In this option, you would find someone to take over the remaining months on the agreement and have the system moved to their home.

    And they said i could file a claim on my insurance and they would pay the $1000 deductible. And have my home owners insurance which is Allstate take care of all the damages . So I’m very very very unhappy with the way that there handling this. It’s been a week now and Allstate came out today to inspect the house and said it’s over $5000 in damages.

    Read More
  11. User Score
    0
    August 12th, 2016 Pagosa Springs, CO
    2 people found this review helpful!
    COMPANY OF CROOKS THAT EXPECT YOU TO PAY FOR SERVICES NOT RENDERED!

    Do NOT get Vivint !! I use to praise their CS and their services until today!!! We have been loyal customers and pay our bills on time. They’ve never had to call us and hunt down a payment! So, when we took a job out of state with a community college we fully intended to continuing our service…we even took our equipment with us. When we found out we had the job that’s when we found out we were required to live on campus…okay, cool. However, when we got here and were talking about the services that were included with housing, we were informed that we are NOT allowed to install Vivint on the college property! Something that is completely out of our control.
    When I called Vivint to talk to them about this, we were told that we will owe $3,000+ or find someone to take over our contract! Seriously! This is how a company treats loyal customers!
    I had every intention of continuing service with Vivint after our assignment was complete, but I am telling everyone and I mean EVERYONE…do not get involved with Vivint if you even think for a moment that something unexpected might come up in your life that will force you to discontinue your service!!!
    I will be contacting the BBB to report this company of crooks!

    Read More
  12. User Score
    1
    August 11th, 2016 Oklahoma City, OK
    3 people found this review helpful!
    When the sales person came to my door to sell me vivint, I told him that I am planning on moving in a few months and I cannot sign a 36 month contract like he asked. He said that when I move I can leave this system at my current house and get a new system installed at the new location at no cost to me.
    It turns out that I have signed a 42 month contract and not 36 like I agreed to. And, I had to rip off the equipment and move it with me or I have to pay a hefty price for new equipment. I have already sold the house with the equipment.
    In addition to that, every time I called customer service they were rude.
    Read More
  13. User Score
    1
    August 8th, 2016 New Orleans, LA
    3 people found this review helpful!
    Very poor customer service. Salesman makes promises that are not true. I was promised a doorbell camera for an additional $5.00 per month, but customer service told a policy change would require the full payment of $298.00 I was wondering if Vivint is a MLM. They are very aggressive when making the sale , but won’t respond after. But, why should they care when they have you trapped in a contract. It’s shameful what businesses are doing for profit.
    Read More
  14. User Score
    10
    August 5th, 2016 Battle Creek, MI
    0 people found this review helpful!
    They are awesome from start to finish. To start they came out right away.
    Read More
  15. User Score
    1
    August 5th, 2016 Riverside, NJ
    1 people found this review helpful!
    Buging me when i have a no soliciting sign right in my window and waking me up when im sleeping . I work 3rd shift. Thanks Thomas
    Read More
  16. User Score
    2
    August 3rd, 2016 Saint Louis, MO
    2 people found this review helpful!
    Pricing has changed from $53.99 to $60.99. Salesman did good, but made a few small promises he didn’t keep, but that’s ok. Guy that installed system was very fast, so far everything works good. Don’t like the 42-month contract, but have 30 days to decide if I want to pay $60.99 for 42 months.
    Read More
  17. User Score
    0
    August 3rd, 2016 Dallas, TX
    6 people found this review helpful!
    On June 13, 2016 Vivint came to our home and sold us an Alarm system complete with a doorbell camera, cameras, thermostats, and the main panel.
    On June 24th we went out of town and had workers working on our home. When we returned from out of town on June 26TH and were looking for recordings of when the workers were there and there were none. All recordings prior to a few days before were gone. We were told upon installation there would be recordings for at least 30days. The panel also froze during this time and we had to call customer service on June 27th. We were on the phone for a total of 141 minutes with no resolution so they scheduled someone to come out to our home a week later. We requested the technician to come out in the evening however the next day we received an email with an appointment time for the morning which resulted in another 14 minute phone call with Vivint.
    During the phone call on June 27th we were advised they would credit our bill for the time the panel was not working correctly. This never happened.
    The next couple of weeks the panel continued to freeze up and the recordings would go missing. Vivint came to our home several times to try and correct the issue but eventually replaced the panel on July 12th I believe. We were also contacting them continuously over the telephone.
    On July 28th I came home to a 90 degree home. The thermostats had disconnected from the panel. We got the thermostats hooked back up but the AC would not turn on. I had to leave my home for the night and stay somewhere else with my children and dog. I contacted the technician we had been working with directly and he came out to my home the next morning and could not determine what the issue is and advised us to contact an HVAC company.
    I have had to call and AC Company in to determine what the issue is and they have suspicions it is related to the thermostat but are still working to determine what the issue is.
    August 2nd and 3rd we have decided to cancel service with Vivint due to the ongoing issues we are having. Please be aware the thermostats still do not work. Although the panel was replaced the recording only go a few days back and the panel still freezes. We have tried to work with Vivint continuously to get these issues resolved with no resolution. We have only had this system a month and a half and have been on the phone with VIVINT over 10 hours. They have been to our home going on 5 times. Upon speaking with Vivint we were advised they would not let us out of the contract even though we have continuously worked with them and the issues persist.
    Read More
  18. User Score
    0
    August 3rd, 2016 Augusta, GA
    2 people found this review helpful!
    had these guys for over three years. numerous 3-4 minute calls after alarm. When my contract ran out. a year after terminating them, i got a nasty call from a Law Firm in LA BLG Groups that they were going go put a 900 dollar lien on my SSAN taxes for breaking contract,, I had previously was assured by their customer service than I had completed my contract, I went to Simply Safe 15.99 a month monitoring for a complete wireless system No wires running all through your house, uses a cellular system. Basically they stole 900 dollars from me if Another of there reps show up at my house well lets put it this way I am A American Paratrooper, do not play well with dishonest people
    Read More
  19. User Score
    0
    August 2nd, 2016 Kansas City, MO
    2 people found this review helpful!
    The system is not working only 23 days after install. They lied from the minute they knocked on my door. They daid they bought out adt
    Read More
  20. User Score
    9
    July 31st, 2016 Martinsburg, WV
    1 people found this review helpful!
    We have been Vivint Customer’s now for quite a few years. They bought out our old alarm company that we had 1st signed up with. I had wanted the alarm system mainly for the medical alert function as my husband is a type 1 diabetic & I feel better knowing that if something happens he can just trigger the panel for help if he needs it. (haven’t had to use it, but nice to know it’s there). We are no longer under contract, we are just going month to month which I have verified through customer service multiple times. Every person I have come in contact with has been friendly & professional. Response time is very quick when an alarm is triggered (under 1 minute) & if they cannot get you on the phone or on the two-way panel, they will dispatch the police which has been sent out more than once due to one of our cats setting off the motion sensor in the house daily. We had a tech come out as they have said it should be fine with cats & thought it was faulty due to age, however after installing a new sensor & moving to to a new location, our new cat set it off again. We have since stopped using the motion sensor to avoid the false alarms. I will say, for years the motion sensor worked just fine with our other 2 cats in the house so I think it is just the fact that our 3rd cat is just way to active & likes to climb & jump off the top of the kitchen cabinets & hutch. Not really Vivint’s fault. I like the fact that I do not need to have a land line for their service. There was some miscommunication when we switched to the full cell line only service as we needed a new panel & had to pay for that which we were not informed of. After talking to customer service, the issue was resolved to our satisfaction though. All in all, I am very happy with the service & when ADT came to the door trying to get us to switch, the sales guys with them even had to admit that the system we had installed was above what was normally given & the monthly pricing was lower than what was normally charged & better than what they could do for us. They were actually surprised.
    Read More

Disclosure:

We try to partner with all companies that we review, and may get compensated when you click, or call them from our site. But don't worry, we don't artificially rank or score companies based on compensation, or agreements. A company's rank is earned through our organic Ranking Criteria for each industry. Period. And we're mighty proud of that.

POLL

Recent News:

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
Our Score
6.5
User Score
3.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99 - $53.99

Up-Front Costs

Activation, Install & Equipment
$99 - $399

Technology & Equip.

10/10 = BEST
10

Contract Length

Total # of months
42 - 60 Months

Cancellation Policy

Can you cancel contract?
Pay Full

Monitoring

Response Time
Fast

Time in Business

Total # of years
15 Years

A-

Customer Support

Good, Bad, Limited
Limited

SDM Rank

Top 100 Company Rank
5

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
532
Our Score
9.4
User Score
8.7
Rank this Company

Ratings Breakdown

Price

Monthly Price (Copper package)
$19.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
22 Years

A

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
15

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,209