Acadiana Security Plus

Acadiana Security Plus

3.6

Our Score

3.2

User Score

When purchasing a home security system from Acadiana Security Plus, customers have the option to install a hardwire or wireless system; however, a hardwire system is the main system the use.

Pros

Acadiana offers their customers a full warranty for the lifetime of their contract, and for an extra $7/mo they will even make system technicians available through the night.  As a locally owned, operated and monitored company, Acadiana has found avenues to provide their customers specialized services. Other benefits of Acadiana's system include:

  • Fire, carbon monoxide, and water leaks sensors - these are upgrades to the basic package
  • Remote access with smartphone control - an app that will let customers see what is going on at all times
  • Existing system service - contact Acadiana for more information
  • 24-hour monitoring facility - your system will never go down
  • Cellular communication for downed or cut phone lines
  • Redundant monitoring capability

The monitoring center Acadiana uses is locally owned and operated with a direct connection to the closest responders. There are also some systems, if pre-installed by other home security providers, that Acadiana can essentially take over and run the monitoring for. Potential customers will have to contact Acadiana prior to converting the system to see if it will work.

Acadiana also offers a home automation upgrade that will control thermostats, lighting, locks, cameras, shades, ceiling fans, and some home entertainment options.

Acadiana offers a fair moving policy, with services fully transferable to new owner and equipment moving services. They also offer a free cancellation policy if cancellation is made within 30-days of contract expiration. Otherwise, there is a cancellation fee depending on the amount of time left on the contract.

Cons

Since Acadiana specializes in hardwired systems and leaves their cellular options as a backup choice, it puts many potential customers that don't have a home telephone line in a bind.  Other companies offer cellular plans for free or around $100 and only require a three-year contract.  Acadiana, on the other hand, charges over twice as much and has a longer contract period.

  • Long-term agreements - 12-48 month long contract
  • Limited service areas - only services Acadiana and Lafayette regions in Louisiana
  • Professional install only - they do not offer a DIY option for those who want to save on up-front costs

Acadiana does not provide as high of quality of equipment as some of the larger companies do and customers are limited in their equipment brand options.

Our Recommendation

Acadiana is a well-established company with a high satisfaction rating.  However, if you are worried about cost savings it would be wise to look at other options that provide more for your money. We recommend looking at the top home security systems.


About Acadiana Security Plus

The type of equipment they provide is First Alert.  Each home security package comes with the following:

  • Alarm panels
  • Control keypads
  • Back up alarm batteries
  • Door/window sensors
  • Pet-friendly interior motion sensors
  • Audible alarm sirens
  • Yard sign
  • Window Decal

The traditional hardwire system costs $199 upfront and $31.95/month for 48 months.  Although they do not install as many cellular systems, they do provide this system at the customer's request.  The initial cost for a wireless, cellular system is $400 and costs $39.95/month for 40 months.

Ratings Breakdown
Monthly Monitoring Fee $31.95+
Install & Equipment Fee $0-199
Contract Length 12-48 months
Cancellation Policy None
System Relocation Fee Yes
Number of Reviews 5
Review Last Updated: November 27, 2019

Real Customer Reviews

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5 Acadiana Security Plus Reviews

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0

Score

Paul Clint Falgout Lafayette, LA

Jul 31, 2018

Moving out of town and they don't cover service in new location and want me to pay out $1700.to buy out the contract. This is a rip off, these people need to be put in jail.

10

Score

Michelle morgan

Mar 14, 2018

This company is the best the bad above is wrong they have some of the best manufactured security system by honeywell, dmp, napco they cells module can be primary also use internet connection also nightly test to make sure your system calls out every night. Service tech's will come out 24-7 If needed.

2

Score

Patrick Harley Leesville, SC

Mar 24, 2017

Read you contracts.. They are NOT clear. On one page is says NO contract and another page there is a 1 year contract. The monitoring fee is 19.95 and they charged us 24.95. This company is the QUEEN OF BAIT and SWITCH..

2

Score

P Chatham, LA

Oct 1, 2015

Horrible service. Spent thousands on home surveillance set up which rarely worked. Dozens of service calls, long waits for service techs, one of which was here for eight hours?! I am going back to ADT which tells how much I don't want to do business with this company.

2

Score

Pam Schumacher Mandeville, LA

Jun 20, 2014

Less than mediocre. Very poor customer service, unreliable equipment and gitchy software for premium prices.