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Acadiana Security Plus

Similar to: ADT Security

Our Score
5.5
User Score
2.0

Visit Site

Our Score
5.5
User Score
2.0
Rank this Company

Ratings Breakdown

Price

Monthly payment
$21.95+

Up-Front Costs

Activation, Install & Equipment
$0-199

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
12-48 months

Cancellation Policy

Can you cancel contract?
Within 30-days of contract expiration. Otherwise, there is a cancellation fee depending on the amount of time left in contract.

Moving Policy

Can you move with system?
Yes

Number of Reviews

User reviews here on BHSC
3

This Review is maintained by Chase Sagum

Review Last Updated: April 24, 2017

Security System Overview

When purchasing a home security system from Acadiana Security Plus, customers have the option to install a hardwire or wireless system; however, a hardwire system is the main system the use.

The type of equipment they provide is First Alert.  Each home security package comes with the following:

  • Alarm panels
  • Control keypads
  • Back up alarm batteries
  • Door/window sensors
  • Pet-friendly interior motion sensors
  • Audible alarm sirens
  • Yard sign
  • Window decal

The traditional hardwire system costs $199 upfront and $21.95/month for 48 months.  Although they do not install as many cellular systems, they do provide this system at the customer’s request.  The initial cost for a wireless, cellular system is $400 and costs $39.95/month for 40 months.

The Good

Acadiana offers their customers a full warranty for the lifetime of their contract, and for an extra $7/mo they will even make system technicians available through the night.  As a locally owned, operated and monitored company, Acadiana has found avenues to provide their customers specialized services. Other benefits of Acadiana’s system include:

  • Fire, carbon monoxide, and water leaks sensors – these are upgrades to the basic package
  • Remote access with smartphone control – an app that will let customers see what is going on at all times
  • Existing system service – contact Acadiana for more information
  • 24-hour monitoring facility – your system will never go down
  • Cellular communication for downed or cut phone lines
  • Redundant monitoring capability

The monitoring center Acadiana uses is locally owned and operated with direct connection to the closest responders. There are also some systems, if pre-installed by other home security providers, that Acadiana can essentially take over and run the monitoring for. Potential customers will have to contact Acadiana prior to converting the system to see if it will work.

Acadiana also offers a home automation upgrade that will control thermostats, lighting, locks, cameras, shades, ceiling fans, and some home entertainment options.

Acadiana offers a fair moving policy, with services fully transferable to new owner and equipment moving services. They also offer a free cancellation policy if cancellation is made within 30-days of contract expiration. Otherwise, there is a cancellation fee depending on the amount of time left in contract.

The Bad

Since Acadiana specializes in hardwire systems and leaves their cellular options as a backup choice, it puts many potential customers that don’t have a home telephone line in a bind.  Other companies offer cellular plans for free or around $100 and only require a three year contract.  Acadiana, on the other hand, charges over twice as much and has a longer contract period.

  • Long term agreements – 12-48 month long contract
  • Limited service areas – only services Acadiana and Lafeyette regions in Louisiana
  • Professional install only – they do not offer a DIY option for those who want to save on up-front costs

Acadiana does not provide as high of quality of equipment as some of the larger companies do and customers are limited in their equipment brand options.

The Bottom Line

Acadiana is a well established company with a high satisfaction rating.  However, if you are worried about cost savings it would be wise to look at other options that provide more for your money. Acadiana services include:

  • Options between wireless and phone line wiring
  • 16 years in business
  • 4-year contracts
  • Professional installation
Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.3
$19.99-$42.99
$0

#2

7.9
$34.99
$99

#3

6.1
$34.95-49.95
$99

#40
large

2.0
$21.95+
$0-199

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3 Acadiana Security Plus Reviews

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  1. User Score
    2
    March 24th, 2017 Leesville, SC
    0 people found this review helpful!
    Read you contracts.. They are NOT clear. On one page is says NO contract and another page there is a 1 year contract. The monitoring fee is 19.95 and they charged us 24.95. This company is the QUEEN OF BAIT and SWITCH..
    Read More
  2. User Score
    2
    October 1st, 2015 Chatham, LA
    2 people found this review helpful!
    Horrible service. Spent thousands on home surveillance set up which rarely worked. Dozens of service calls, long waits for service techs, one of which was here for eight hours?! I am going back to ADT which tells how much I don’t want to do business with this company.
    Read More
  3. User Score
    2
    June 20th, 2014 Mandeville, LA
    3 people found this review helpful!
    Less than mediocre. Very poor customer service, unreliable equipment and gitchy software for premium prices.
    Read More

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Our Score
5.5
User Score
2.0
Rank this Company

Ratings Breakdown

Price

Monthly payment
$21.95+

Up-Front Costs

Activation, Install & Equipment
$0-199

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
12-48 months

Cancellation Policy

Can you cancel contract?
Within 30-days of contract expiration. Otherwise, there is a cancellation fee depending on the amount of time left in contract.

Moving Policy

Can you move with system?
Yes

Number of Reviews

User reviews here on BHSC
3
Our Score
9.0
User Score
8.3
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,983