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Our Score
3.6
User Score
6.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

Unknown

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Index

435

Number of Reviews

43

This Review is maintained by Chase Sagum

Review Last Updated: July 17, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$99

#3

4.7
$29.99-45.99
$99

#80
ADS-logo

6.0
Undisclosed
Undisclosed

Pros

ADS Security systems are packed into three systems: Basic Home Security, Advanced Home Security, and Complete Home Security. The basic package delivers door sensors, a motion sensor, and a touch keypad. Advanced Home Security features more home automation products including a smart thermostat and door lock. The Complete Home Security includes everything previously mentioned, plus a remote video feature to provide a live security alert with video surveillance. All ADS Security systems come with professional installation, mobile app capabilities, and real-time text or email security alert features.

Security Cameras

ADS provides superior security cameras to help you monitor your home while you’re away. Customers can view up to six video feeds at once and receive either text or email alerts in the event that the camera’s motion sensor has been triggered. Users can easily pan or tilt their cameras via ADS’s smartphone mobile app, and because ADS’s cameras are completely wireless, users can move them to where they’re needed the most.

More Features

ADS offers a number of impressive home automation systems, devices and features that protect both your home and your wallet. For example, ADS’s water automation feature allows customers to control all water fixtures (outdoor sprinklers, faucets, etc.) remotely to save money on water costs, and prevent costly water damage in the event of an emergency. ADS also provides a number of home security features exclusively for pets, including pet cams, carbon monoxide detectors, rescue decals, and pet protection profiles.

Monitoring Center

All operators at ADS Security monitoring centers have also earned the highest training certificate in the industry, known as the Five Diamond Central Station. Each person in the monitoring center is trained on professional installation to handle and monitor the equipment properly, ensuring your safety. ADS does not have an automated phone system. A live person will pick up the phone to provide optimal service and security solutions.

Cons

The alarm company is only available to seven states in the Southeast region of the United States: Alabama, Florida, Georgia, Mississippi, North Carolina, South Carolina, and Tennessee.

There are also many unknowns when it comes to ADS Security:

  • Contract Length
  • Cancellation Policy
  • Fees
  • Monthly Cost

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Our Recommendation

ADS Security offers a lot in terms of unique home security and home automation features. ADS is one of the few home security companies in the industry that allows users to control pan/tilt cameras from its mobile app. However, ADS is also one of the most expensive home security companies we’ve reviewed – not just in terms of monthly monitoring fees, but also in the high upfront costs and the lengthy contract for service. Customers may have better luck with home security companies that feature more flexible contracts and more reasonable rates.

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43 ADS Security Reviews

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  1. User Score
    0
    July 12th, 2019 Montgomery, AL
    0 people found this review helpful!
    I am so unhappy with this company overall. The salesman seemed so knowledgable, he was not. He promised capabilities that the system did not have and I do not think he knew he was wrong. I kept being told that the new equipment was as good or better than what I had. It was nowhere near good as was i had. The panel was not user friendly. The one bright spot in the whole process was the installation technician. He was knowledgeable, friendly, and patient. When I decided I would cancel the service, having paid close to $3000.00 for the equipment, after about 4 and a half months with no happiness with the system they told me I would need to pay another $1351. Talk about a raw deal all around. I suggest you stick with the bigger companies that can give you what they promise.
    Read More
  2. User Score
    10
    July 9th, 2019 Trussville, AL
    0 people found this review helpful!
    I have had ADS for 20 years and they are outstanding. If I accidentally set off my alarm, which I have done numerous times, they call me within 60 seconds. I have several friends that use other well known alarm companies and if their alarm is disarmed within 90 seconds after going off, they do not call the customer to confirm there is no problem. I highly recommend the company.
    Read More
  3. User Score
    3
    July 8th, 2019 New York, NY
    0 people found this review helpful!
    Transparency is an issue. Asking for pricing starts the dancing followed by lots of talk with no direct answers. Let me come by and discuss let me call you and talk to you. Basically you will pay for any new equipment and the add-ones for monitoring your itemized sensors or cameras are hidden somewhere in the billing. Its hard to get a straight answer to your questions. Sales and marketing voodoo. I like the equipment and the response to my alarm. But not the sales interaction.
    Read More
  4. User Score
    10
    June 21st, 2019
    0 people found this review helpful!
    Jeff updated our security system. He was very professional and friendly. Our dealing with ADS is very satisfying and we can only recommend it.
    Read More
  5. User Score
    10
    April 27th, 2019
    0 people found this review helpful!
    Prompt at time of arrival as stated.
    Very professional.
    Would definitely recommend ADS.
    Read More
  6. User Score
    2
    April 21st, 2019 Cleveland, TN
    0 people found this review helpful!
    A salesman sold us cameras and told us the best location for them. Afterwards we learned that one of the camera locations is too high to pick up any movement. We were told that we needed motion sensors in 2 hallways and that they would not pick up dogs under 70 pounds if we were not home and the alarm was armed STAY. Later we found out that we were misinformed and that our dogs both under 70 pounds will always be picked up on the motion sensors. We were told that our best option in our dining room was a glass break sensor and told that it would not be bothered by barking dogs only to learn after our alarm was triggered by our barking dogs that we were misinformed with that. It seems that ADS is only interested in how much they can sell to you and get you to sign a contract. They have been very dishonest with us and we are stuck with them until the contract ends. Don’t use them!
    Read More
  7. User Score
    0
    December 8th, 2018
    0 people found this review helpful!
    been on phone off and on all day. hung up on twice. the systems keep beeping. tried to tell us low battery and they check out fine. can’t get a tech till next friday. didn’t care we were senior citizens do not care about customers.
    Read More
  8. User Score
    0
    December 7th, 2018
    1 people found this review helpful!
    Beware!! We paid $1200.00 for their basic equipment and have had a $40 a month for the past 4 years. We want to add a thermostat. ADS demanded another 400 dollars PLUS another 8 dollars on our monthly bill. ADT will replace all our current equipment, add a camera and thermostat all for 79 dollars with a $40 dollar a month payment. We called ADS to let them know that we wanted to go with ADT. The customer service told us it would be $500 to cancel our contract, but to wait they would see about getting us a thermostat. That was 10 days ago and we have heard nothing back. Our salesman, Rand, whom we have never met, is ignoring our calls and texts. This company sucks!! I’m surprised they are only rated #82. Beware and go elsewhere!!
    Read More
  9. User Score
    8
    July 5th, 2018
    2 people found this review helpful!
    Yeah, they were a bit forceful for the contract term. It was 2 years. They also were on the more expensive side. I ended up getting a plan for no camera security for $35.99 a month for 2 years. I added 5 bucks extra to get a turn alarm on/off on my phone, so 40 a month. They recently added a 1 something charge, so I’m at 41. something a month.

    Their best feature at the time was availability. All others were booked. Good luck though if you want them to come back out afterwards. :/

    Read More
  10. User Score
    0
    June 26th, 2018
    0 people found this review helpful!
    Poor customer service. Expensive given service. Technicians are incompetent. Run away from this company. Bad news.
    Read More
  11. User Score
    0
    May 8th, 2018 Fayetteville, NC
    0 people found this review helpful!
    very bad representation of the company.Sales person lied to me and had hundreds of notices from non motion. They say they can fix it but they can’t. Takes a week to get them to come back. They said if i wasn’t satisfied they would take it out. They lied about that too. Very poor pictures.
    Read More
  12. User Score
    10
    April 15th, 2018 Washington, NC
    0 people found this review helpful!
    Thanks to Stephen and Jared for the great service install they provide our family. They as swerved all our questions . We would recommend ADS to anyone neding a alarm system
    Read More
  13. User Score
    10
    March 19th, 2018 Louisville, KY
    3 people found this review helpful!
    I love my ADS security system! This company is second to none when it comes to install and customer service. The installation was very quick and the technician was extremely knowledgeable and helpful. Their customer service team has been awesome to work with and they’re very supportive in helping out for any reason. Overall, very pleased with my ADS experience! Highly recommend!
    Read More
  14. User Score
    10
    November 22nd, 2017
    1 people found this review helpful!
    Customer Service was very helpful. The technician for the Chattanooga area was very prompt and efficient. He knew what the problem was for my Alarm system, right away! I am very satisfied!!!
    Read More
  15. User Score
    10
    October 8th, 2017
    2 people found this review helpful!
    Excellent products, great support,professional service people exactly what I needed. Jeremy C in White House TN went the extra mile and that’s what I like. I’m very happy with the product,service and most of all their people,thank you ADS!
    Read More
  16. User Score
    0
    July 26th, 2017 Macon, GA
    1 people found this review helpful!
    I am buying a home and had been trying to contact a chimney sweep in the area for two weeks. This stupid woman calls while I’m actually talking with him. Fortunately, I let it go. After that call I hear the voice mail and call her back. She said I had a home inspection done and that company wanted to send me a thank you gift of a security system. Red Flags! She talks with me a few minutes, tries to sell me on the idea, then does the old trick of “let me put you on hold so I can talk to my supervisor about it.” Came back and now I’m running late for a doctor’s appointment and told this old gal that I was. Kept rattling on. I interrupted and said how much per month? Her figure was higher than any, ANY of the major security companies in the area. Still wouldn’t shut up. I hung up on her. She called back but I didn’t answer. Made me late for my appointment. She then emailed me. So, she got ahold of my telephone number, the fact that I’m buying a house, the name of the company and my primary email address. I am filing a BBB complaint against them and every site that can offer a review, I’m telling it like it is: NO stars!
    Read More
  17. User Score
    5
    June 28th, 2017 Louisville, CO
    4 people found this review helpful!
    Atlanta, Ga
    well, I just signed up with ADS, the technician only armed the doors, he told me that someone else will come to install the cameras, he didn’t armed the windows, he wants extra money to do that, I called Cust. Service, they will send someone else to take care of the windows.
    ADS is very expensive and trappy, I didn’t realize I signed up for 5 years until after I went to the website again to read the policy, and you can’t cancel early unless you want to pay all the remaining balance (:in
    I really feel trapped (:
    Read More
  18. User Score
    5
    June 28th, 2017 Louisville, CO
    2 people found this review helpful!
    Well, I just signed up with ADS, the technician only armed the doors, he told me that someone else will come to install the cameras, he didn’t armed the windows, he wants extra money to do that, I called Cust. Service, they will send someone else to take care of the windows.
    ADS is very expensive and trappy, I didn’t realize I signed up for 5 years until after I went to the website again to read the policy, and you can’t cancel early unless you want to pay all the remaining balance (:
    I really feel trapped (:
    Read More
  19. User Score
    10
    January 2nd, 2017
    1 people found this review helpful!
    In my opinion ADS is awesome. After about 5 years of no issues whatsoever, I had a problem with being able to view my remote outside security camera from my cell phone. It turned out the issue was communication with my router, which isn’t even their equipment. I called and explained the problem over the holidays and got a call to schedule the service call for the next day! It took him about 10 minutes to fix the issue. No complaints here!
    Read More
  20. User Score
    8
    September 12th, 2016 Columbia, SC
    4 people found this review helpful!
    We have had ADS for over 3 years and equipment and call center have worked as presented. My argument is when the contract (mine was 3 years) is up why doesn’t the monitoring fee go down. I paid $0 down and $49.00 per month, obviously the cost of equipment is in the $49.00 for the 3 yr contract, so when that is paid why still the charge of $49.00 for monitoring?
    Read More

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Our Score
3.6
User Score
6.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

Unknown

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Index

435

Number of Reviews

43
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,378