Best Home Security Companys

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#82
ADS-logo

ADS Security Reviews

Similar to: ADT Security

Our Score
3.5
User Score
6.2

Compare to #1

Our Score
3.5
User Score
6.2
Rank this Company

Ratings Breakdown

Price

Monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
2/5

Contract Length

Total # of months
Unknown

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
435

Number of Reviews

User reviews here on BHSC
36

Overall Score

Based on ranking criteria
3.5 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: November 12, 2018

Most Helpful Reviews

  1. User Score
    0
    Susana Sharpley
    January 5th, 2017 
    Terrible company. They bought out the company I had been using, Branham security. My builder paid for one year of security monitoring for us, and somehow I got signed up for a 5 year contract. I dod not even plan on living in this home for 5 years - would never had signed that. Now they won't let me out of my contract unless I pay in full. Ridiculous!!! Beware this company and their deceptive business practices.Read More
  2. User Score
    4
    David R
    February 21st, 2016 Rossville, GA
    Accidentally set my alarm off this morning. It took ADS 4 minutes to call me to see if everything is ok. Is this a reasonable amount of time? Luckily everything was ok but couldn't help but think if a burglar was in my home I would be waiting 4 minutes for my alarm company to call.Read More

The Good

  • Robust Security Cameras
  • Water Automation Feature
  • Pet Protection
  • Professional Monitoring Center

ADS Security systems are packed into three systems: Basic Home Security, Advanced Home Security, and Complete Home Security. The basic package delivers door sensors, a motion sensor, and a touch keypad. Advanced Home Security features more home automation products including a smart thermostat and door lock. The Complete Home Security includes everything previously mentioned, plus a remote video feature to provide a live security alert with video surveillance. All ADS Security systems come with professional installation, mobile app capabilities, and real-time text or email security alert features.

Security Cameras

ADS provides superior security cameras to help you monitor your home while you’re away. Customers can view up to six video feeds at once and receive either text or email alerts in the event that the camera’s motion sensor has been triggered. Users can easily pan or tilt their cameras via ADS’s smartphone mobile app, and because ADS’s cameras are completely wireless, users can move them to where they’re needed the most.

More Features

ADS offers a number of impressive home automation systems, devices and features that protect both your home and your wallet. For example, ADS’s water automation feature allows customers to control all water fixtures (outdoor sprinklers, faucets, etc.) remotely to save money on water costs, and prevent costly water damage in the event of an emergency. ADS also provides a number of home security features exclusively for pets, including pet cams, carbon monoxide detectors, rescue decals, and pet protection profiles.

Monitoring Center

All operators at ADS Security monitoring centers have also earned the highest training certificate in the industry, known as the Five Diamond Central Station. Each person in the monitoring center is trained on professional installation to handle and monitor the equipment properly, ensuring your safety. ADS does not have an automated phone system. A live person will pick up the phone to provide optimal service and security solutions.

The Bad

  • Limited Availability
  • Unknown Pricing

The alarm company is only available to seven states in the Southeast region of the United States: Alabama, Florida, Georgia, Mississippi, North Carolina, South Carolina, and Tennessee.

There are also many unknowns when it comes to ADS Security:

  • Contract Length
  • Cancellation Policy
  • Fees
  • Monthly Cost

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The Bottom Line

ADS Security offers a lot in terms of unique home security and home automation features. ADS is one of the few home security companies in the industry that allows users to control pan/tilt cameras from its mobile app. However, ADS is also one of the most expensive home security companies we’ve reviewed – not just in terms of monthly monitoring fees, but also in the high upfront costs and the lengthy contract for service. Customers may have better luck with home security companies that feature more flexible contracts and more reasonable rates.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.9
$19.99-$42.99
$0

#2

7.2
$34.99
$99

#3

3.3
29.99-59.95
$99

#82
ADS-logo

6.2
Undisclosed
Undisclosed

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36 ADS Security Reviews

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  1. User Score
    8
    July 5th, 2018
    1 people found this review helpful!
    Yeah, they were a bit forceful for the contract term. It was 2 years. They also were on the more expensive side. I ended up getting a plan for no camera security for $35.99 a month for 2 years. I added 5 bucks extra to get a turn alarm on/off on my phone, so 40 a month. They recently added a 1 something charge, so I’m at 41. something a month.

    Their best feature at the time was availability. All others were booked. Good luck though if you want them to come back out afterwards. :/

    Read More
  2. User Score
    0
    June 26th, 2018
    0 people found this review helpful!
    Poor customer service. Expensive given service. Technicians are incompetent. Run away from this company. Bad news.
    Read More
  3. User Score
    0
    May 8th, 2018 Fayetteville, NC
    0 people found this review helpful!
    very bad representation of the company.Sales person lied to me and had hundreds of notices from non motion. They say they can fix it but they can’t. Takes a week to get them to come back. They said if i wasn’t satisfied they would take it out. They lied about that too. Very poor pictures.
    Read More
  4. User Score
    10
    April 15th, 2018 Washington, NC
    0 people found this review helpful!
    Thanks to Stephen and Jared for the great service install they provide our family. They as swerved all our questions . We would recommend ADS to anyone neding a alarm system
    Read More
  5. User Score
    10
    March 19th, 2018 Louisville, KY
    2 people found this review helpful!
    I love my ADS security system! This company is second to none when it comes to install and customer service. The installation was very quick and the technician was extremely knowledgeable and helpful. Their customer service team has been awesome to work with and they’re very supportive in helping out for any reason. Overall, very pleased with my ADS experience! Highly recommend!
    Read More
  6. User Score
    10
    November 22nd, 2017
    1 people found this review helpful!
    Customer Service was very helpful. The technician for the Chattanooga area was very prompt and efficient. He knew what the problem was for my Alarm system, right away! I am very satisfied!!!
    Read More
  7. User Score
    10
    October 8th, 2017
    1 people found this review helpful!
    Excellent products, great support,professional service people exactly what I needed. Jeremy C in White House TN went the extra mile and that’s what I like. I’m very happy with the product,service and most of all their people,thank you ADS!
    Read More
  8. User Score
    0
    July 26th, 2017 Macon, GA
    1 people found this review helpful!
    I am buying a home and had been trying to contact a chimney sweep in the area for two weeks. This stupid woman calls while I’m actually talking with him. Fortunately, I let it go. After that call I hear the voice mail and call her back. She said I had a home inspection done and that company wanted to send me a thank you gift of a security system. Red Flags! She talks with me a few minutes, tries to sell me on the idea, then does the old trick of “let me put you on hold so I can talk to my supervisor about it.” Came back and now I’m running late for a doctor’s appointment and told this old gal that I was. Kept rattling on. I interrupted and said how much per month? Her figure was higher than any, ANY of the major security companies in the area. Still wouldn’t shut up. I hung up on her. She called back but I didn’t answer. Made me late for my appointment. She then emailed me. So, she got ahold of my telephone number, the fact that I’m buying a house, the name of the company and my primary email address. I am filing a BBB complaint against them and every site that can offer a review, I’m telling it like it is: NO stars!
    Read More
  9. User Score
    5
    June 28th, 2017 Louisville, CO
    4 people found this review helpful!
    Atlanta, Ga
    well, I just signed up with ADS, the technician only armed the doors, he told me that someone else will come to install the cameras, he didn’t armed the windows, he wants extra money to do that, I called Cust. Service, they will send someone else to take care of the windows.
    ADS is very expensive and trappy, I didn’t realize I signed up for 5 years until after I went to the website again to read the policy, and you can’t cancel early unless you want to pay all the remaining balance (:in
    I really feel trapped (:
    Read More
  10. User Score
    5
    June 28th, 2017 Louisville, CO
    2 people found this review helpful!
    Well, I just signed up with ADS, the technician only armed the doors, he told me that someone else will come to install the cameras, he didn’t armed the windows, he wants extra money to do that, I called Cust. Service, they will send someone else to take care of the windows.
    ADS is very expensive and trappy, I didn’t realize I signed up for 5 years until after I went to the website again to read the policy, and you can’t cancel early unless you want to pay all the remaining balance (:
    I really feel trapped (:
    Read More
  11. User Score
    0
    January 5th, 2017
    4 people found this review helpful!
    Terrible company. They bought out the company I had been using, Branham security. My builder paid for one year of security monitoring for us, and somehow I got signed up for a 5 year contract. I dod not even plan on living in this home for 5 years – would never had signed that. Now they won’t let me out of my contract unless I pay in full. Ridiculous!!! Beware this company and their deceptive business practices.
    Read More
  12. User Score
    10
    January 2nd, 2017
    1 people found this review helpful!
    In my opinion ADS is awesome. After about 5 years of no issues whatsoever, I had a problem with being able to view my remote outside security camera from my cell phone. It turned out the issue was communication with my router, which isn’t even their equipment. I called and explained the problem over the holidays and got a call to schedule the service call for the next day! It took him about 10 minutes to fix the issue. No complaints here!
    Read More
  13. User Score
    8
    September 12th, 2016 Columbia, SC
    4 people found this review helpful!
    We have had ADS for over 3 years and equipment and call center have worked as presented. My argument is when the contract (mine was 3 years) is up why doesn’t the monitoring fee go down. I paid $0 down and $49.00 per month, obviously the cost of equipment is in the $49.00 for the 3 yr contract, so when that is paid why still the charge of $49.00 for monitoring?
    Read More
  14. User Score
    10
    August 7th, 2016 Soddy Daisy, TN
    3 people found this review helpful!
    Clarksville, Tn location, great people, handle business with a professional and courteous manner…. I recommend ads for all your security needs!! Special thanks to our tech, Greg!! Thanks so much!!
    Read More
  15. User Score
    10
    July 12th, 2016 Savannah, GA
    0 people found this review helpful!
    Our firm has received great service.
    Read More
  16. User Score
    1
    May 23rd, 2016
    4 people found this review helpful!
    Don’t use this company. The alarms go off randomly. I live opposite someone who has installed them. When I called to complain they hung up!!! Just put the phone down.
    Read More
  17. User Score
    1
    April 29th, 2016 New Britain, CT
    7 people found this review helpful!
    I thought they were pretty decent until my alarm kept going off even if we close our cabinets doors in kitchen. They came out and yes charge me a service charge of 145 dollars. (Nall) I am agoing to ADT like tomorrow I will never use ADS again. Its a bootleg company
    Read More
  18. User Score
    4
    February 21st, 2016 Rossville, GA
    7 people found this review helpful!
    Accidentally set my alarm off this morning. It took ADS 4 minutes to call me to see if everything is ok. Is this a reasonable amount of time? Luckily everything was ok but couldn’t help but think if a burglar was in my home I would be waiting 4 minutes for my alarm company to call.
    Read More
  19. User Score
    0
    February 3rd, 2016 Overland Park, KS
    4 people found this review helpful!
    So a lady name Kelly contacted me from ADS and told me about a great deal. Anyway, we accepted and they schedule an appointment; they never showed and they did not bother calling either and they apologized and I gave them a second chance and it turned into a third chance. Anyway, still today a month later, some guy called and said they are still trying to work on my schedule etc . Anyway, more to the story do not bother. Try another company.
    Read More
  20. User Score
    5
    January 24th, 2016 Murfreesboro, TN
    5 people found this review helpful!
    I was treated wonderfully until I dropped my landline and wanted to switch to digital. When I questioned having to spend nearly $500 all over again in equipment fees when I had been a loyal customer for more than 10 years I was treated rudely and the schmoozing stopped. I didn’t understand how other companies could use my existing equipment and charged no upfront fees and were even cheaper in monthly minitoring. I had been so happy with ADS that I begged them to stay, “Is there any thing i can do?” Make sense? Not to me either. They could care less, but made it difficult for me to terminate the contract.
    Read More

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Our Score
3.5
User Score
6.2
Rank this Company

Ratings Breakdown

Price

Monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
2/5

Contract Length

Total # of months
Unknown

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
435

Number of Reviews

User reviews here on BHSC
36

Overall Score

Based on ranking criteria
3.5 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,261

Overall Score

Based on ranking criteria
9.0 /10