Best Home Security Companys

132 Companies 6,535 Real Customer Reviews

unnamed
Current

What Others Are
Researching Right Now:

#18
unnamed

ADS Security

Biggest Customer Gripe: Monthly Cost (read reviews)

Our Score
7.1
User Score
6.5

Visit Site

Our Score
7.1
User Score
6.5
Rank this Company

Ratings Breakdown

Price

Monthly payment
$42.95

Up-Front Costs

Activation, Install & Equipment
$249

Technology & Equip.

10/10 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
75% balance

Monitoring

Response Time
Internet

Time in Business

Total # of years
32 Years

A+

Negative Rep

10/10= Bad Reputation
2/10

SDM Rank

Top 100 Company Rank
25

Index

Quality Index (Below 413 is good)
435

Number of Reviews

User reviews here on BHSC
24

This Review is maintained by Isaac Ericksen

Review Last Updated: April 7, 2016

Headquartered in Nashville, Tennessee, ADS Security is ranked the 23rd largest electronic security firm in the nation. ADS was established in 1990 and currently serves over 70,000 businesses, industrial facilities and residences throughout the southeastern United States. ADS provides a full range of burglar and fire alarms, as well as video surveillance and access control systems. However, ADS is also one of the most expensive home security companies in the industry, and the company’s poor online transparency may motivate customers to investigate top-performing home security companies for their home security needs.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.6
$19.99 - $42.99
$0

#2

8.4
$34.99
$99.95

#3

4.2
$34.99
$0

#18
unnamed

6.5
$42.95
$249

The Good

  • Robust Security Cameras
  • Water Automation Feature
  • Pet Protection
  • 75% Cancellation Policy

ADS provides superior security cameras to help you monitor your home while you’re away. Customers can view up to six video feeds at once and receive either text or email alerts in the event that the camera’s motion sensor has been triggered. Users can easily pan or tilt their cameras via ADS’s smartphone app, and because ADS’s cameras are completely wireless, users can move them to where they’re needed the most.

All operators at ADS Security monitoring centers have also earned the highest training certificate in the industry, known as the Five Diamond Central Station. They are trained to install the equipment properly and monitor it correctly to ensure your safety. ADS offers a number of impressive home automation devices and features that protect both your home and your wallet. For example, ADS’s water automation feature allow customers to control all water fixtures (outdoor sprinklers, faucets, etc.) remotely to save money on water costs, and prevent costly water damage in the event of an emergency. ADS also provides a number of home security features exclusively for pets, including pet cams, carbon monoxide detectors, rescue decals, and pet protection profiles.

If you decide to cancel before your contract expires, ADS will only charge you 75% of the remaining balance. Most companies will charge 100% of the remaining balance or a hefty cancellation fee, which can cost you hundreds of dollars. Lightening the financial burden of canceling sets ADS apart from other home security companies.

The Bad

  • Limited Availability
  • $200+ Upfront Costs
  • High Monthly Rates
  • Lengthy Contract

ADS is only available to seven states in the Southeast region of the United States: Alabama, Florida, Georgia, Mississippi, North Carolina, South Carolina, and Tennessee. And though the company services a smaller region than top home security companies that boast a true nationwide presence, ADS also charges monthly rates and upfront costs that are much higher than the industry average. In addition to upfront equipment costs of hundreds of dollars, customers will be required to pay at least $42.95 a month for monitoring. This is over twice the monthly rate of our top-rated company, and many other home security companies can provide comparable or more comprehensive services for the same price.

ADS Security’s minimum contract length is 60 months, and customers who wish to terminate their contract early will be required to pay 75% of the remaining balance. With such a long contract at such high rates, canceling your contract early can cost potentially over $1,000.

Want to know which home security companies are top rated? Click Here

The Bottom Line

ADS Security offers a lot in terms of unique home security and home automation features. ADS is one of the few home security companies in the industry that allows users to control pan/tilt cameras from its smartphone app. However, ADS is also one of the most expensive home security companies we’ve reviewed – not just in terms of monthly monitoring fees, but also in the high upfront costs and the lengthy contract. Customers may have better luck with home security companies that feature more flexible contracts and more reasonable rates.

Click Here to view the top ranked home security providers.

The Good

Alarm Detection Systems (ADS) offers a home automation system called OneSync.  With OneSync customers can increase the functionality of their existing security system by integrating compatible thermostats, lighting, door locks and many other features.  Also, it claims to save hundreds of dollars a year on energy bills by reducing waste when home owners are away by automatically turning of lights and heating.

According to ADS, the best features that they offer in their home automation package are:

  • Remotely adjustable thermostats
  • Indoor and outdoor lighting control
  • Automatic door locking systems
  • Customizable device schedules that fit your lifestyle

One of the main features that ADS emphasis with the home automation system that other companies do not offer is their eCare medical alerts.  According to their promotional site, “ADS offers a wide-range of medical alert devices geared toward individual assistance and monitoring.  When prompted by an event (such as the user pressing a button on a medical pendant), the eCare unit alerts our central monitoring station.”  Also, through the two-way voice monitoring device the monitoring station can determine how assistance is needed.  Beyond emergency responses, the eCare devices can be used for medication reminders and fall detection.  Most security companies do not provide these devices.

The Bad

While ADS does a good job at providing some nice home automation features, they also leave out many amenities that most security companies provide.  For example, most basic home automation packages include some, if not all of the following: text & email alerts, video monitoring and surveillance, flood and pipe-freezing sensors, energy-saving light bulbs, and weather notifications.  ADS does not provide any of these features.

The Bottom Line

ADS provides useful home automation equipment for increased control over a home whether at work, at home, or on the road.  Through their door, appliance, and light monitoring customers can have increased remote access to their home functions.  However, some other important functions such as flood sensors and video monitoring are not included.  If you are already an ADS customer and would like to increase your system’s functionality we suggest discussing your options further with and ADS representative.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

24 ADS Security Reviews

1. Select Your Rating:

3
3
1
1
1
1
1
13
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    8
    September 12th, 2016 Columbia, SC
    0 people found this review helpful!
    We have had ADS for over 3 years and equipment and call center have worked as presented. My argument is when the contract (mine was 3 years) is up why doesn’t the monitoring fee go down. I paid $0 down and $49.00 per month, obviously the cost of equipment is in the $49.00 for the 3 yr contract, so when that is paid why still the charge of $49.00 for monitoring?
    Read More
  2. User Score
    10
    August 7th, 2016 Soddy Daisy, TN
    0 people found this review helpful!
    Clarksville, Tn location, great people, handle business with a professional and courteous manner…. I recommend ads for all your security needs!! Special thanks to our tech, Greg!! Thanks so much!!
    Read More
  3. User Score
    10
    July 12th, 2016 Savannah, GA
    0 people found this review helpful!
    Our firm has received great service.
    Read More
  4. User Score
    1
    May 23rd, 2016
    0 people found this review helpful!
    Don’t use this company. The alarms go off randomly. I live opposite someone who has installed them. When I called to complain they hung up!!! Just put the phone down.
    Read More
  5. User Score
    1
    April 29th, 2016 New Britain, CT
    1 people found this review helpful!
    I thought they were pretty decent until my alarm kept going off even if we close our cabinets doors in kitchen. They came out and yes charge me a service charge of 145 dollars. (Nall) I am agoing to ADT like tomorrow I will never use ADS again. Its a bootleg company
    Read More
  6. User Score
    4
    February 21st, 2016 Rossville, GA
    2 people found this review helpful!
    Accidentally set my alarm off this morning. It took ADS 4 minutes to call me to see if everything is ok. Is this a reasonable amount of time? Luckily everything was ok but couldn’t help but think if a burglar was in my home I would be waiting 4 minutes for my alarm company to call.
    Read More
  7. User Score
    0
    February 3rd, 2016 Overland Park, KS
    2 people found this review helpful!
    So a lady name Kelly contacted me from ADS and told me about a great deal. Anyway, we accepted and they schedule an appointment; they never showed and they did not bother calling either and they apologized and I gave them a second chance and it turned into a third chance. Anyway, still today a month later, some guy called and said they are still trying to work on my schedule etc . Anyway, more to the story do not bother. Try another company.
    Read More
  8. User Score
    5
    January 24th, 2016 Murfreesboro, TN
    2 people found this review helpful!
    I was treated wonderfully until I dropped my landline and wanted to switch to digital. When I questioned having to spend nearly $500 all over again in equipment fees when I had been a loyal customer for more than 10 years I was treated rudely and the schmoozing stopped. I didn’t understand how other companies could use my existing equipment and charged no upfront fees and were even cheaper in monthly minitoring. I had been so happy with ADS that I begged them to stay, “Is there any thing i can do?” Make sense? Not to me either. They could care less, but made it difficult for me to terminate the contract.
    Read More
  9. User Score
    0
    December 17th, 2015 Birmingham, AL
    4 people found this review helpful!
    Don’t buy ADS service. System problems. Spoke by phone on 12/14/15 with several people. Last person said some would come to my home the next day for a no charge service call. No show. So I called the Birmingham office on 12/16/15 and was advised they did not have a work order. She checked and said I had a defective part that would have to be replaced at my cost. In November we had a kitchen fire and the alarm did not alert the fire department.
    Read More
  10. User Score
    1
    August 14th, 2015 Savannah, GA
    4 people found this review helpful!
    My front door magnet went bad called came out replaced it, now trying to charge $75 service call fee and $56.25 for the magnet. Dont think so.
    Read More
  11. User Score
    3
    August 4th, 2015 Savannah, GA
    0 people found this review helpful!
    Sales staff good ,initial install good ,office phone staff inexperienced and not members of mensa . I had a follow up problem with a motion sensor , the tech solved the issue , he disconnected it , without telling me !!!! I called for service again . Guy showed up a week later and told me i did not need it anyway . Very odd,slack company considering their in Security industry . I am assuming they do not have deep , engaged or qualified management . Will be following up with corporate in near future .
    Read More
  12. User Score
    2
    May 27th, 2015 Granby, CT
    7 people found this review helpful!
    Looking back on my time with ADS, I’m not sure I made the right decision.

    The sales pitch was friendly, the main sticking point I remember was ADS being the caring, local and improved version of ADT. While all the information I was given was convincing enough to sign me up, there were some important facts left out of this “open and honest” sales pitch I feel should be mandatory to discuss and show some serious flaws in the system.

    First, the pros: The customer service was great, and all issues, technical or otherwise, were handled fast and thoroughly. They never sold me more equipment than I needed, and set up a very efficient system.

    The cons: Monthly cost was high and ADS made me “buy” my equipment upfront (more on that in a bit). Their standard contract is 60 months (5 years), however I was schmoozed through the signup process without a detail about this. I probably didn’t ask because I was a nervous, new homeowner and my salesman, Mike, was a kind, trustworthy guy while getting me to sign. We spent a lot of time talking and I grew to trust him but I never recall talking about the important detail of term lengths

    After buying my own equipment through them and all the kind customer service, I didn’t think twice when life events caused my fiancé and I to move out of town. We sold our home, left all the equipment ready to use by the next homeowner, and I called and cancelled our policy. I missed an important detail about the early termination fees, and after all the caring customer service I had received up until this point no one tried to make me aware of the mess I was walking into – it was like I was starting to trip and they pushed me so I’d fall faster. They cancelled my account quick and never said a word. Six months later an early termination fee shows up in my mail for $1250.46 and 15 days to pay.

    I spoke with a collections agent and he broke down the system and showed me why ADS is in fact worse than ADT (my words, not his).

    ADT charged, in my area, about the same monthly price for service (around $45), installation is free and there is a 3 year contract to sign. If you cancel you are to pay 75% of the remaining balance and their explanation, as I’ve read, is so they can cover their costs for the free installation.

    Let me also note ADT has faced a class action suit for their ETF’s.

    ADS charged $44.50 for monthly service, I had to pay for installation (both equipment and labor totaling around $500. I also added on to my system later, and paid for that too). Their standard contract is 5 years, and if you cancel you have to pay 75% of the remaining balance, same as ADT. ADS told me their reasoning is because the $500 I paid for installation was only a partial cost of the equipment and thus covered their remaining cost of equipment and installation.

    If I had ADT and cancelled after the same amount of time I would have payed significantly less in fee’s, and would have paid less up front. Somehow during the “don’t go with ADT, they’re a bunch of crooks” speech this information was skipped.

    I want to make this clear – If, during the cancelation process someone spoke up and warned me of the ETF, I would have tried to work something into the sale of my home, or at least would have encouraged the new homeowners to sign up for the service so I could have avoided this all together. To me, it seems criminal to guarantee a profit for a service you may or may not have to provide, especially after charging for equipment and installation. I believe a well run business should account for occasional loss, and not profit off of someone’s misfortune. I understand the justification for this policy if someone decides to simply turn their service off, but no one moves residence because it’s fun, but rather major life occurrences. The ETF set up by ADS is far more severe than ADT, and their sales pitch is dishonest.

    I was a loyal customer and supporter, and feel taken advantage of. If you plan on going with ADS and sticking out your contract term then ADS provides a decent service, but if for any reason your life takes an unexpected turn then ADS will set their sights on you and fire without a second thought.

    Read More
  13. User Score
    0
    March 5th, 2015
    6 people found this review helpful!
    They wont let you cancel service without very large fees. over $500 for me.
    Read More
  14. User Score
    10
    September 22nd, 2013 Savannah, GA
    2 people found this review helpful!
    The ADS representative took the time to discuss our family’s specific needs. We didn’t feel like we were being sold a package of goods… ADS did a great job all around. Kudos to ADS and their employees!
    Read More
  15. User Score
    10
    September 20th, 2013 Pleasant Grove, UT
    2 people found this review helpful!
    One of the best decisions I’ve made since becoming a homeowner was using ADS Security. I had a lot of questions regarding installation with new construction and my representative made me feel so secure in my decision. I was able to have the system installed immediately before move in and with perfect precision. I was given all options and my respresentative helped me decide what was best for me, what I really needed and the most cost effective. Upon installing the alarm I was given a great explanation of how system works and felt confident in my choice once again. I live in a transitional neighborhood and I have zero worries over the safety of myself and my belongings due to ADS. I have accidentally set my alarm off multiple times and I can attest to the efficiency of this company and their patience with their customers. Having the ability to check on the status of my alarm or set it from my phone gives me complete peace of mind. There is no better alarm company.
    Read More
  16. User Score
    10
    September 20th, 2013 Signal Mountain, TN
    2 people found this review helpful!
    the Best Security company I have ever had. hands down the best service in this town for sure.
    Read More
  17. User Score
    10
    September 19th, 2013 Nashville, TN
    3 people found this review helpful!
    Having the system in my home for a little over a year has been great. My son is able to use the Zwave door keypad lock to let himself into the home after school with no problems. We also have a dog and feel good about leaving her out of her crate during the day. When our older children visit, they can set their own codes with ease. When we do accidently set off the alarm, central station calls within seconds. I feel sure that my family is safe and secure in our home due to having this system in place. These are just a few reasons, of many, why I love my ADS system.
    Read More
  18. User Score
    10
    September 19th, 2013 Nashville, TN
    1 people found this review helpful!
    I love the home control capabilities with the system I have installed. It’s a blast to turn the lamp off when my wife is studying and unlocking the door for visitors from my iPad while I sit on the couch. Awesome!
    Read More
  19. User Score
    10
    September 19th, 2013 Nashville, TN
    2 people found this review helpful!
    ADS Security is top notch! From Sales, Install, Service and the 5 Diamond Monitoring Center. ADS provides me with all my security needs.

    Thank you ADS!!

    Read More
  20. User Score
    10
    September 19th, 2013 Nashville, TN
    1 people found this review helpful!
    I have had ADS in 2 of my homes. I greatly appreciate the outstanding response time when I accidently set off my alarm. I love the remote access, you call Aniware, where I can arm, disarm, and receive alarms right to my smart phone. We a young child we defiantly feel so much safer knowing ADS is there for our family. Keep up the GREAT work ADS!!!
    Read More

Disclosure:

We try to partner with all companies that we review, and may get compensated when you click, or call them from our site. But don't worry, we don't artificially rank or score companies based on compensation, or agreements. A company's rank is earned through our organic Ranking Criteria for each industry. Period. And we're mighty proud of that.

Survey

Recent News:

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
Our Score
7.1
User Score
6.5
Rank this Company

Ratings Breakdown

Price

Monthly payment
$42.95

Up-Front Costs

Activation, Install & Equipment
$249

Technology & Equip.

10/10 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
75% balance

Monitoring

Response Time
Internet

Time in Business

Total # of years
32 Years

A+

Negative Rep

10/10= Bad Reputation
2/10

SDM Rank

Top 100 Company Rank
25

Index

Quality Index (Below 413 is good)
435

Number of Reviews

User reviews here on BHSC
24
Our Score
5.2
User Score
--
Rank this Company

Ratings Breakdown

Price

Average monthly price
$34.16

Up-Front Costs

Activation, Install & Equipment
$254.50

Technology & Equip.

10/10 = BEST
7/10

Contract Length

Total # of months
33

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Standard

Time in Business

Total # of years
30-years

NR

Customer Support

Good, Bad, Limited
Limited

Number of Reviews

User reviews here on BHSC
0