ADS Security

ADS Security

3.8

Our Score

6.0

User Score

Founded in 1990 and headquartered in Nashville, Tennessee, ADS Security is recognized as the 20th largest eletronic security company in the United States. The company was named one of 2017's fastest growing private companies in Nashville by the Nashville Business Journal.

ADS Security provides home monitoring services, equipment, and a full-range of burglar and fire alarms and smar home automation systems.

Pros

ADS Security systems are packed into three systems: Basic Home Security, Advanced Home Security, and Complete Home Security. The basic package delivers door sensors, a motion sensor, and a touch keypad. Advanced Home Security features more home automation products including a smart thermostat and door lock. The Complete Home Security includes everything previously mentioned, plus a remote video feature to provide a live security alert with video surveillance. All ADS Security systems come with professional installation, mobile app capabilities, and real-time text or email security alert features.

Security Cameras

ADS provides superior security cameras to help you monitor your home while you're away. Customers can view up to six video feeds at once and receive either text or email alerts in the event that the camera's motion sensor has been triggered. Users can easily pan or tilt their cameras via ADS's smartphone mobile app, and because ADS's cameras are completely wireless, users can move them to where they're needed the most.

More Features

ADS offers a number of impressive home automation systems, devices and features that protect both your home and your wallet. For example, ADS's water automation feature allows customers to control all water fixtures (outdoor sprinklers, faucets, etc.) remotely to save money on water costs, and prevent costly water damage in the event of an emergency. ADS also provides a number of home security features exclusively for pets, including pet cams, carbon monoxide detectors, rescue decals, and pet protection profiles.

Monitoring Center

All operators at ADS Security monitoring centers have also earned the highest training certificate in the industry, known as the Five Diamond Central Station. Each person in the monitoring center is trained on professional installation to handle and monitor the equipment properly, ensuring your safety. ADS does not have an automated phone system. A live person will pick up the phone to provide optimal service and security solutions.

Cons

The alarm company is only available to seven states in the Southeast region of the United States: Alabama, Florida, Georgia, Mississippi, North Carolina, South Carolina, and Tennessee.

There are also many unknowns when it comes to ADS Security:

  • Contract Length
  • Cancellation Policy
  • Fees
  • Monthly Cost

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Our Recommendation

ADS Security offers a lot in terms of unique home security and home automation features. ADS is one of the few home security companies in the industry that allows users to control pan/tilt cameras from its mobile app. However, ADS is also one of the most expensive home security companies we've reviewed - not just in terms of monthly monitoring fees, but also in the high upfront costs and the lengthy contract for service. Customers may have better luck with home security companies that feature more flexible contracts and more reasonable rates.

Ratings Breakdown
Monthly Monitoring Fee Undisclosed
Install & Equipment Fee Undisclosed
Contract Length Unknown
Cancellation Policy Undisclosed
System Relocation Fee Fees May Apply
Number of Reviews 46
Review Last Updated: April 09, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

46 ADS Security Reviews

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9

Score

UC4C - Vestavia

Feb 13, 2020

Frankie came out to move one of our camera's and was efficient and very professional.

1

Score

melissa

Sep 6, 2019

This company is terrible. They make it very difficult to cancel. You must call in and wait on hold for a long time. Then you're told that no "advocacy agents" are available. It took about 2 hours to cancel my service. Would never use them again and would never recommend them either.

9

Score

hans woitinas

Jul 22, 2019

jeff installed our alarm update and also a new keypad. we were very happy with his service and the way he presented himself. we also were dealing with Christina who was very professional and helpful. we can only recommend the service of the melbourne office

0

Score

Tony Hatcher Montgomery, AL

Jul 13, 2019

I am so unhappy with this company overall. The salesman seemed so knowledgable, he was not. He promised capabilities that the system did not have and I do not think he knew he was wrong. I kept being told that the new equipment was as good or better than what I had. It was nowhere near good as was i had. The panel was not user friendly. The one bright spot in the whole process was the installation technician. He was knowledgeable, friendly, and patient. When I decided I would cancel the service, having paid close to $3000.00 for the equipment, after about 4 and a half months with no happiness with the system they told me I would need to pay another $1351. Talk about a raw deal all around. I suggest you stick with the bigger companies that can give you what they promise.

10

Score

JMV Trussville, AL

Jul 10, 2019

I have had ADS for 20 years and they are outstanding. If I accidentally set off my alarm, which I have done numerous times, they call me within 60 seconds. I have several friends that use other well known alarm companies and if their alarm is disarmed within 90 seconds after going off, they do not call the customer to confirm there is no problem. I highly recommend the company.

3

Score

Rhett Kiser New York, NY

Jul 8, 2019

Transparency is an issue. Asking for pricing starts the dancing followed by lots of talk with no direct answers. Let me come by and discuss let me call you and talk to you. Basically you will pay for any new equipment and the add-ones for monitoring your itemized sensors or cameras are hidden somewhere in the billing. Its hard to get a straight answer to your questions. Sales and marketing voodoo. I like the equipment and the response to my alarm. But not the sales interaction.

10

Score

hans woitinas

Jun 21, 2019

Jeff updated our security system. He was very professional and friendly. Our dealing with ADS is very satisfying and we can only recommend it.

10

Score

Jerry Cobb

Apr 28, 2019

Prompt at time of arrival as stated. Very professional. Would definitely recommend ADS.

2

Score

Crystal Koenig Cleveland, TN

Apr 21, 2019

A salesman sold us cameras and told us the best location for them. Afterwards we learned that one of the camera locations is too high to pick up any movement. We were told that we needed motion sensors in 2 hallways and that they would not pick up dogs under 70 pounds if we were not home and the alarm was armed STAY. Later we found out that we were misinformed and that our dogs both under 70 pounds will always be picked up on the motion sensors. We were told that our best option in our dining room was a glass break sensor and told that it would not be bothered by barking dogs only to learn after our alarm was triggered by our barking dogs that we were misinformed with that. It seems that ADS is only interested in how much they can sell to you and get you to sign a contract. They have been very dishonest with us and we are stuck with them until the contract ends. Don't use them!

0

Score

joyce brittain

Dec 8, 2018

been on phone off and on all day. hung up on twice. the systems keep beeping. tried to tell us low battery and they check out fine. can't get a tech till next friday. didn't care we were senior citizens do not care about customers.

0

Score

Jane Byers

Dec 8, 2018

Beware!! We paid $1200.00 for their basic equipment and have had a $40 a month for the past 4 years. We want to add a thermostat. ADS demanded another 400 dollars PLUS another 8 dollars on our monthly bill. ADT will replace all our current equipment, add a camera and thermostat all for 79 dollars with a $40 dollar a month payment. We called ADS to let them know that we wanted to go with ADT. The customer service told us it would be $500 to cancel our contract, but to wait they would see about getting us a thermostat. That was 10 days ago and we have heard nothing back. Our salesman, Rand, whom we have never met, is ignoring our calls and texts. This company sucks!! I'm surprised they are only rated #82. Beware and go elsewhere!!

8

Score

Thomas

Jul 5, 2018

Yeah, they were a bit forceful for the contract term. It was 2 years. They also were on the more expensive side. I ended up getting a plan for no camera security for $35.99 a month for 2 years. I added 5 bucks extra to get a turn alarm on/off on my phone, so 40 a month. They recently added a 1 something charge, so I'm at 41. something a month. Their best feature at the time was availability. All others were booked. Good luck though if you want them to come back out afterwards. :/

0

Score

Al

Jun 26, 2018

Poor customer service. Expensive given service. Technicians are incompetent. Run away from this company. Bad news.

0

Score

David Thompson Fayetteville, NC

May 8, 2018

very bad representation of the company.Sales person lied to me and had hundreds of notices from non motion. They say they can fix it but they can't. Takes a week to get them to come back. They said if i wasn't satisfied they would take it out. They lied about that too. Very poor pictures.

10

Score

Robert Cox Washington, NC

Apr 15, 2018

Thanks to Stephen and Jared for the great service install they provide our family. They as swerved all our questions . We would recommend ADS to anyone neding a alarm system

10

Score

Adam Nallenweg Louisville, KY

Mar 19, 2018

I love my ADS security system! This company is second to none when it comes to install and customer service. The installation was very quick and the technician was extremely knowledgeable and helpful. Their customer service team has been awesome to work with and they're very supportive in helping out for any reason. Overall, very pleased with my ADS experience! Highly recommend!

10

Score

Dale

Nov 22, 2017

Customer Service was very helpful. The technician for the Chattanooga area was very prompt and efficient. He knew what the problem was for my Alarm system, right away! I am very satisfied!!!

10

Score

Matt Hatfield

Oct 8, 2017

Excellent products, great support,professional service people exactly what I needed. Jeremy C in White House TN went the extra mile and that's what I like. I'm very happy with the product,service and most of all their people,thank you ADS!

0

Score

R T Macon, GA

Jul 26, 2017

I am buying a home and had been trying to contact a chimney sweep in the area for two weeks. This stupid woman calls while I'm actually talking with him. Fortunately, I let it go. After that call I hear the voice mail and call her back. She said I had a home inspection done and that company wanted to send me a thank you gift of a security system. Red Flags! She talks with me a few minutes, tries to sell me on the idea, then does the old trick of "let me put you on hold so I can talk to my supervisor about it." Came back and now I'm running late for a doctor's appointment and told this old gal that I was. Kept rattling on. I interrupted and said how much per month? Her figure was higher than any, ANY of the major security companies in the area. Still wouldn't shut up. I hung up on her. She called back but I didn't answer. Made me late for my appointment. She then emailed me. So, she got ahold of my telephone number, the fact that I'm buying a house, the name of the company and my primary email address. I am filing a BBB complaint against them and every site that can offer a review, I'm telling it like it is: NO stars!

5

Score

David “Dave” Laurent Louisville, CO

Jun 28, 2017

Atlanta, Ga well, I just signed up with ADS, the technician only armed the doors, he told me that someone else will come to install the cameras, he didn't armed the windows, he wants extra money to do that, I called Cust. Service, they will send someone else to take care of the windows. ADS is very expensive and trappy, I didn't realize I signed up for 5 years until after I went to the website again to read the policy, and you can't cancel early unless you want to pay all the remaining balance (:in I really feel trapped (:

5

Score

David “Dave” Laurent Louisville, CO

Jun 28, 2017

Well, I just signed up with ADS, the technician only armed the doors, he told me that someone else will come to install the cameras, he didn't armed the windows, he wants extra money to do that, I called Cust. Service, they will send someone else to take care of the windows. ADS is very expensive and trappy, I didn't realize I signed up for 5 years until after I went to the website again to read the policy, and you can't cancel early unless you want to pay all the remaining balance (: I really feel trapped (:

10

Score

Kerry

Jan 2, 2017

In my opinion ADS is awesome. After about 5 years of no issues whatsoever, I had a problem with being able to view my remote outside security camera from my cell phone. It turned out the issue was communication with my router, which isn't even their equipment. I called and explained the problem over the holidays and got a call to schedule the service call for the next day! It took him about 10 minutes to fix the issue. No complaints here!

8

Score

Jeff Columbia, SC

Sep 12, 2016

We have had ADS for over 3 years and equipment and call center have worked as presented. My argument is when the contract (mine was 3 years) is up why doesn't the monitoring fee go down. I paid $0 down and $49.00 per month, obviously the cost of equipment is in the $49.00 for the 3 yr contract, so when that is paid why still the charge of $49.00 for monitoring?

10

Score

Daphne Soddy Daisy, TN

Aug 7, 2016

Clarksville, Tn location, great people, handle business with a professional and courteous manner.... I recommend ads for all your security needs!! Special thanks to our tech, Greg!! Thanks so much!!

10

Score

Lowe & Schoolar, PC Savannah, GA

Jul 12, 2016

Our firm has received great service.

1

Score

danielle

May 23, 2016

Don't use this company. The alarms go off randomly. I live opposite someone who has installed them. When I called to complain they hung up!!! Just put the phone down.

1

Score

KIMBERLY New Britain, CT

Apr 29, 2016

I thought they were pretty decent until my alarm kept going off even if we close our cabinets doors in kitchen. They came out and yes charge me a service charge of 145 dollars. (Nall) I am agoing to ADT like tomorrow I will never use ADS again. Its a bootleg company

4

Score

David R Rossville, GA

Feb 21, 2016

Accidentally set my alarm off this morning. It took ADS 4 minutes to call me to see if everything is ok. Is this a reasonable amount of time? Luckily everything was ok but couldn't help but think if a burglar was in my home I would be waiting 4 minutes for my alarm company to call.

0

Score

Curlie Overland Park, KS

Feb 3, 2016

So a lady name Kelly contacted me from ADS and told me about a great deal. Anyway, we accepted and they schedule an appointment; they never showed and they did not bother calling either and they apologized and I gave them a second chance and it turned into a third chance. Anyway, still today a month later, some guy called and said they are still trying to work on my schedule etc . Anyway, more to the story do not bother. Try another company.

5

Score

Suzanne Murfreesboro, TN

Jan 24, 2016

I was treated wonderfully until I dropped my landline and wanted to switch to digital. When I questioned having to spend nearly $500 all over again in equipment fees when I had been a loyal customer for more than 10 years I was treated rudely and the schmoozing stopped. I didn't understand how other companies could use my existing equipment and charged no upfront fees and were even cheaper in monthly minitoring. I had been so happy with ADS that I begged them to stay, "Is there any thing i can do?" Make sense? Not to me either. They could care less, but made it difficult for me to terminate the contract.

0

Score

Larry mullens Birmingham, AL

Dec 17, 2015

Don't buy ADS service. System problems. Spoke by phone on 12/14/15 with several people. Last person said some would come to my home the next day for a no charge service call. No show. So I called the Birmingham office on 12/16/15 and was advised they did not have a work order. She checked and said I had a defective part that would have to be replaced at my cost. In November we had a kitchen fire and the alarm did not alert the fire department.

1

Score

Sara Portman Savannah, GA

Aug 14, 2015

My front door magnet went bad called came out replaced it, now trying to charge $75 service call fee and $56.25 for the magnet. Dont think so.

3

Score

peter Savannah, GA

Aug 4, 2015

Sales staff good ,initial install good ,office phone staff inexperienced and not members of mensa . I had a follow up problem with a motion sensor , the tech solved the issue , he disconnected it , without telling me !!!! I called for service again . Guy showed up a week later and told me i did not need it anyway . Very odd,slack company considering their in Security industry . I am assuming they do not have deep , engaged or qualified management . Will be following up with corporate in near future .

2

Score

Luke Granby, CT

May 27, 2015

Looking back on my time with ADS, I'm not sure I made the right decision. The sales pitch was friendly, the main sticking point I remember was ADS being the caring, local and improved version of ADT. While all the information I was given was convincing enough to sign me up, there were some important facts left out of this "open and honest" sales pitch I feel should be mandatory to discuss and show some serious flaws in the system. First, the pros: The customer service was great, and all issues, technical or otherwise, were handled fast and thoroughly. They never sold me more equipment than I needed, and set up a very efficient system. The cons: Monthly cost was high and ADS made me "buy" my equipment upfront (more on that in a bit). Their standard contract is 60 months (5 years), however I was schmoozed through the signup process without a detail about this. I probably didn't ask because I was a nervous, new homeowner and my salesman, Mike, was a kind, trustworthy guy while getting me to sign. We spent a lot of time talking and I grew to trust him but I never recall talking about the important detail of term lengths After buying my own equipment through them and all the kind customer service, I didn't think twice when life events caused my fiancé and I to move out of town. We sold our home, left all the equipment ready to use by the next homeowner, and I called and cancelled our policy. I missed an important detail about the early termination fees, and after all the caring customer service I had received up until this point no one tried to make me aware of the mess I was walking into - it was like I was starting to trip and they pushed me so I'd fall faster. They cancelled my account quick and never said a word. Six months later an early termination fee shows up in my mail for $1250.46 and 15 days to pay. I spoke with a collections agent and he broke down the system and showed me why ADS is in fact worse than ADT (my words, not his). ADT charged, in my area, about the same monthly price for service (around $45), installation is free and there is a 3 year contract to sign. If you cancel you are to pay 75% of the remaining balance and their explanation, as I've read, is so they can cover their costs for the free installation. Let me also note ADT has faced a class action suit for their ETF's. ADS charged $44.50 for monthly service, I had to pay for installation (both equipment and labor totaling around $500. I also added on to my system later, and paid for that too). Their standard contract is 5 years, and if you cancel you have to pay 75% of the remaining balance, same as ADT. ADS told me their reasoning is because the $500 I paid for installation was only a partial cost of the equipment and thus covered their remaining cost of equipment and installation. If I had ADT and cancelled after the same amount of time I would have payed significantly less in fee's, and would have paid less up front. Somehow during the "don't go with ADT, they're a bunch of crooks" speech this information was skipped. I want to make this clear - If, during the cancelation process someone spoke up and warned me of the ETF, I would have tried to work something into the sale of my home, or at least would have encouraged the new homeowners to sign up for the service so I could have avoided this all together. To me, it seems criminal to guarantee a profit for a service you may or may not have to provide, especially after charging for equipment and installation. I believe a well run business should account for occasional loss, and not profit off of someone's misfortune. I understand the justification for this policy if someone decides to simply turn their service off, but no one moves residence because it's fun, but rather major life occurrences. The ETF set up by ADS is far more severe than ADT, and their sales pitch is dishonest. I was a loyal customer and supporter, and feel taken advantage of. If you plan on going with ADS and sticking out your contract term then ADS provides a decent service, but if for any reason your life takes an unexpected turn then ADS will set their sights on you and fire without a second thought.

0

Score

Jason

Mar 5, 2015

They wont let you cancel service without very large fees. over $500 for me.

10

Score

Don Savannah, GA

Sep 22, 2013

The ADS representative took the time to discuss our family’s specific needs. We didn’t feel like we were being sold a package of goods... ADS did a great job all around. Kudos to ADS and their employees!

10

Score

Rachel Vich Pleasant Grove, UT

Sep 20, 2013

One of the best decisions I’ve made since becoming a homeowner was using ADS Security. I had a lot of questions regarding installation with new construction and my representative made me feel so secure in my decision. I was able to have the system installed immediately before move in and with perfect precision. I was given all options and my respresentative helped me decide what was best for me, what I really needed and the most cost effective. Upon installing the alarm I was given a great explanation of how system works and felt confident in my choice once again. I live in a transitional neighborhood and I have zero worries over the safety of myself and my belongings due to ADS. I have accidentally set my alarm off multiple times and I can attest to the efficiency of this company and their patience with their customers. Having the ability to check on the status of my alarm or set it from my phone gives me complete peace of mind. There is no better alarm company.

10

Score

Bruce lewis Signal Mountain, TN

Sep 20, 2013

the Best Security company I have ever had. hands down the best service in this town for sure.

10

Score

Sandie Whittaker Nashville, TN

Sep 19, 2013

Having the system in my home for a little over a year has been great. My son is able to use the Zwave door keypad lock to let himself into the home after school with no problems. We also have a dog and feel good about leaving her out of her crate during the day. When our older children visit, they can set their own codes with ease. When we do accidently set off the alarm, central station calls within seconds. I feel sure that my family is safe and secure in our home due to having this system in place. These are just a few reasons, of many, why I love my ADS system.

10

Score

Ben Nashville, TN

Sep 19, 2013

I love the home control capabilities with the system I have installed. It's a blast to turn the lamp off when my wife is studying and unlocking the door for visitors from my iPad while I sit on the couch. Awesome!