AFA Protective Systems Inc.

AFA Protective Systems Inc.

2.6

Our Score

1.8

User Score

 

Pros

AFA Protective Systems has been watching over people since 1873. This company proposes not only some truly innovative security solutions but also:

  • 24-hour professional monitoring and customer service
  • Professional installation and maintenance
  • Automated and redundant central stations
  • Quick response to service issues
  • Extreme attention to detail

Cons

Two drawbacks with AFA are: 1) an early termination fee may apply if you cancel the service during the contract period, and 2) the most advanced security solutions are quite costly.

Our Recommendation

Already considered a leader in home security, AFA Protective Systems gives you unparalleled peace of mind regardless of whether you're at home or across the continent.


About AFA Protective Systems Inc.

AFA Protective Systems provides a variety of critical fire and life safety equipment options, including smoke, fire, carbon monoxide, water and low-temperature detectors, medical alerts, panic alarms, on-site and remote monitoring, video surveillance, and sound and communication systems. The installation fee includes the cost of the equipment.

After choosing the services of this company, this is what you'll get:

  • Efficient Detection: The AFA security system complies with the latest fire and life safety codes. The system works by notifying you and AFA's Central Station of any hazard in the earliest stage.
  • Reliable Monitoring: Continuous monitoring guards your property against unlawful entries provides notifications to appropriate personnel when a medical or environmental emergency occurs, reducing damages and even saving lives. Furthermore, the system captures date-stamped visual images that allow authorized personnel to identify and audit specific security events within seconds.
  • Video Verification: The AFA system activates in response to specific alarm events, transmitting a signal to the AFA's Central Station. Immediately, an operator will remotely check the video and respond accordingly, validating or, on the contrary, invalidating the alarm.
  • AFA Vision: This is an application that enables you to control your security system via the Internet. With the help AFA Vision, you can access the Vision IP cameras to view your home remotely; receive important alerts through text messages; obtain reports of different alarm events, and even place equipment into and out of the test status.
Ratings Breakdown
Monthly Monitoring Fee Undisclosed
Install & Equipment Fee Undisclosed
Contract Length 12
Cancellation Policy Pay balance
System Relocation Fee Undisclosed
Number of Reviews 18
Review Last Updated: January 17, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

18 AFA Protective Systems Inc. Reviews

1. Select Your Rating:

0=worst

10=best

2. Share Your Experience:

3. Review Validation:

1

Score

J. C. Warfield Atlanta, GA

Jan 17, 2020

Could care less if you're secured or not. Alarm set intentionally twice. Alarm stays on for 1 minute exactly. We never disarmed it! Never received phone call. Called them back to report it, that's not what our little machine says here in the office! If you just pretend you care, it would go a long way for a customer.

0

Score

Bill Smith

Oct 22, 2019

Signed a contract with AFA for home security, then never heard from them again. Left voicemails, emails, etc asking them when they would activate my alarm system, and never got a return call or return email. Not sure how they can stay in business when they can't even follow through on a new business contract.

0

Score

Jocelyn Warfield Wichita, KS

Oct 5, 2019

AFA PROTECTIVE SERIVCE. WE JUST DISCOVERED YOUR ALARM SERVICE IS NOT WORKING ON MOST OF OUR DOORS NOR IS THE MOTION SERVICE. WHEN I CALLED IN TO REPORT IT, YOUR REPRESENTATIVE HUNG UP ON ME. WHEN I CALLED BACK THREE MORE TIME, THEY REFUSED TO ANSWER THE PHONE. SOUNDS LIKE YOU REALLY CARE ABOUT THE WELL BEING OF YOIUR PAYING CUSTOMERS! I WAS TOLD TO CALL BACK AFTER THE WEEKEND FOR A SERVICEMAN. WHAT ARE WE SUPPOSED TO DO IF SOMETHING HAPPENS DURING THE WEEKEND AND THEN ABRUPTLY HUNG UP. VERY UNHAPPY WITH YOUR SERVICE.

0

Score

Sara

Mar 25, 2019

This company should be out of business, very dishonest company to work with please don't do business with them. prices are higher and dishonest don't sign contract with them. We need to report to Better Business Bureau.

0

Score

Lairo Staten Island, NY

Dec 27, 2018

Horrible customer service. AFA APCO Alarm service took more than 1 month to repair a seemingly trivial issue. Multiple delayed trips by incompetent service personnel- had to call many times and leave work on multiple days to meet them home in order to get the service done. First tech was unprepared and did half the job- had to call again- second trip person came with half what he needed- had to come days later with remaining stuff- then I got charged generously for that lousy service. Supervisor on the phone could not remedy situation. Ended up having to pay for poor, delayed, and incompetent service. Recommend any other alarm company...

0

Score

irma zandl New York, NY

Jul 25, 2018

The WORST service and company. they will call you every day to tell you the alarm that they've installed and that you've paid for isn't working but refuse to come and fix it. total scam.

1

Score

MAY

Jun 4, 2018

The service of this company is unsatisfactory: They take a long time to respond, There are always delays in what they have to do, They take a long time to finish the work.

1

Score

MAY

Apr 25, 2018

Poor customer service, the representative took a long time to respond, they add too much additional to the original proposal, they did not performed the work that stated in the proposal

0

Score

Ronnie McDonald Tampa, FL

Mar 8, 2017

I've been using AFA since 2012, being that the building I purchased had a fire and burglar alarm contract with them. I have multiple buildings and use Tyco, Sonitrol, and a much smaller alarm company......all of which offer far superior customer service then this fly by night operation. As a business owner It amazes me how they've been able to successfully build their business with such poor technicians and even poorer customer service. I would not recommend this company to my worse enemy.

0

Score

nandini menon Bound Brook, NJ

Aug 31, 2016

AFA Protective System is the worst security company you should contract with . They charge 4 times the price for repair and service, their contracts make you pay a lot for the equipment and they still own the equipment after the lease. I hope you can avoid the mistake we made.

9

Score

Harry Reamer Lawrenceville, GA

Aug 13, 2015

I've had this company handling my security for over 8 years and they have been great. Extremely focused and reliable

1

Score

Mark Miami, FL

Jul 23, 2015

Poor customer service, poor treatment of employees. Limited service availability in Orlando area.

8

Score

Candice Raleigh, NC

Mar 3, 2015

I love AFA! The Durham NC branch has some of the nicest people I've spoken to in a long time. Even if they don't care, they sure do act the part. I received a increase of $.57. in December. I wasn't notified but the contract I signed says there could be an increase after 1 year of service. The $.57 increase is no big deal to me. I'd rather pay it than worry about my home when I'm not there. Nothing in life is free. Including peace of mind!

10

Score

William Cranston, RI

Sep 13, 2014

We have used AFA for 4 yrs after being targeted repeatedly by bandits. The piece of mind is priceless! This is something you do NOT skimp on!! With Security and CCTV Systems you get what you pay for. Do NOT be cheap and hope you will not be hit. Thieves are always watching and know what security you have. They will move on to other targets when they discover alarms blaring and Cameras rolling if they dare to come onto property. The staff are pleasant and very knowledgeable use their expertise and relax. Spend the money it is well worth the cost.

1

Score

Mac Martirossian Atlanta, GA

Jun 18, 2014

AFA Protective Services is an example of a company that is disconnected from it's customers. After a decade of being a loyal customer, I can not get a customer care person to contact me about my issue. Just incredible in a very competitive industry sector, in post recession times. No concept of delighting the customer or taking ownership to the customer relationship.

0

Score

debbie Marietta, GA

Feb 26, 2014

this company treats there employees horribly especially terry smith and mark gigiio. you get in a accident at at work go on workmans compensation and they use that against you on your review.terry smith is an asshole to work with no people or management skills.i would recommend no one to use this company with the way they treat there workersmy husband got fired for being hurt on the job.they care nothing about there employees only the money this crappy company makes.

0

Score

Anthony Reidsville, NC

Oct 31, 2013

AFA Protective Services aka SouthEast based in Fayetteville NC. Horrible service... $45 fee for a tech call and a technician that has to read the manual and fails over and over again at repairing the problem. Leaves and within minutes problems start again, last time I called his cell phone and he would not pick up as he was driving out our driveway. He ran off! It is a revolving door of tech call fees. Overall customer service is non-existant, cancelling service is a nightmare as they keep billing even after notifying them in writing. Beware not to agree / sign the termination paperwork, as it gives them more rights to come in your home and disable your system (even when you own it). I paid for a cell phone back up for more than a year just to find out that it was never properly installed and did not work, never got any credit and the list goes on and on...

0

Score

Gloria Harris Faison, NC

Oct 1, 2013

I sent an email concerning the increase in the rates without prior notification. Just looked at my bill only to see I was charged another trip fee because a part had to be ordered so a second trip was charged. Not my problem. Anyway the most irritating is the fact that this company doesn't think I deserve to know when my fees go up. The AFA website does not have a customer service link so I sent an email concerning this matter. To this date no response. Why would anyone continue to do business with this firm. I've called for local office for procedures to terminate.