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#73
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AFA Protective Systems Inc.

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Our Score
4.4
User Score
3.2

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Our Score
4.4
User Score
3.2
Rank this Company

Ratings Breakdown

Price

Cellular monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

10/10 = BEST
8/10

Contract Length

Total # of months
12

Cancellation Policy

Can you cancel contract?
Pay balance

Time in Business

Total # of years
1873

A+

Customer Support

Good, Bad, Limited
Limited

SDM Rank

Top 100 Company Rank
23

Number of Reviews

User reviews here on BHSC
9

This Review is maintained by Chase Sagum

Review Last Updated: December 21, 2016

AFA Protective Systems provides an advanced security system that is ready to protect not only your property, but also your life. The company has some residential clients, but mostly work with businesses.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.1
$34.99-49.99
$99

#2

8.6
$43.49
$35

#3

7.0
$14.99
$229.96

#73
afa

3.2
Undisclosed
Undisclosed

Security System Overview

AFA Protective Systems provides a variety of critical fire and life safety equipment options, including smoke, fire, carbon monoxide, water and low temperature detectors, medical alerts, panic alarms, on-site and remote monitoring, video surveillance, and sound and communication systems. The installation fee includes the cost of the equipment.

After choosing the services of this company, this is what you’ll get:

  • Efficient Detection: The AFA security system complies with the latest fire and life safety codes. The system works by notifying you and AFA’s Central Station of any hazard in the earliest stage.
  • Reliable Monitoring: Continuous monitoring guards your property against unlawful entries provides notifications to appropriate personnel when a medical or environmental emergency occurs, reducing damages and even saving lives. Furthermore, the system captures date-stamped visual images that allow authorized personnel to identify and audit specific security events within seconds.
  • Video Verification: The AFA system activates in response to specific alarm events, transmitting a signal to the AFA’s Central Station. Immediately, an operator will remotely check the video and respond accordingly, validating or, on the contrary, invalidating the alarm.
  • AFA Vision: This is an application that enables you to control your security system via the Internet. With the help AFA Vision, you can access the Vision IP cameras to view your home remotely; receive important alerts through text messages; obtain reports of different alarm events; and even place equipment into and out of the test status.

The Good

AFA Protective Systems has been watching over people since 1873. This company proposes not only some truly innovative security solutions, but also:

  • 24-hour professional monitoring and customer service
  • Professional installation and maintenance
  • Automated and redundant central stations
  • Quick response for service issues
  • Extreme attention to detail

The Bad

Two drawbacks with AFA are: 1) an early termination fee may apply if you cancel the service during the contract period; and 2) the most advanced security solutions are quite costly.

The Bottom Line

Already considered a leader in home security, AFA Protective Systems gives you unparalleled peace of mind regardless of whether you’re at home or across the continent.

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9 AFA Protective Systems Inc. Reviews

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  1. User Score
    0
    August 31st, 2016 Bound Brook, NJ
    1 people found this review helpful!
    AFA Protective System is the worst security company you should contract with . They charge 4 times the price for repair and service, their contracts make you pay a lot for the equipment and they still own the equipment after the lease.

    I hope you can avoid the mistake we made.

    Read More
  2. User Score
    9
    August 13th, 2015 Lawrenceville, GA
    2 people found this review helpful!
    I’ve had this company handling my security for over 8 years and they have been great. Extremely focused and reliable
    Read More
  3. User Score
    1
    July 23rd, 2015 Miami, FL
    0 people found this review helpful!
    Poor customer service, poor treatment of employees. Limited service availability in Orlando area.
    Read More
  4. User Score
    8
    March 3rd, 2015 Raleigh, NC
    1 people found this review helpful!
    I love AFA! The Durham NC branch has some of the nicest people I’ve spoken to in a long time. Even if they don’t care, they sure do act the part. I received a increase of $.57. in December. I wasn’t notified but the contract I signed says there could be an increase after 1 year of service. The $.57 increase is no big deal to me. I’d rather pay it than worry about my home when I’m not there. Nothing in life is free. Including peace of mind!
    Read More
  5. User Score
    10
    September 13th, 2014 Cranston, RI
    1 people found this review helpful!
    We have used AFA for 4 yrs after being targeted repeatedly by bandits. The piece of mind is priceless!
    This is something you do NOT skimp on!! With Security and CCTV Systems you get what you pay for. Do NOT be cheap and hope you will not be hit. Thieves are always watching and know what security you have. They will move on to other targets when they discover alarms blaring and Cameras rolling if they dare to come onto property. The staff are pleasant and very knowledgeable use their expertise and relax. Spend the money it is well worth the cost.
    Read More
  6. User Score
    1
    June 18th, 2014 Atlanta, GA
    3 people found this review helpful!
    AFA Protective Services is an example of a company that is disconnected from it’s customers. After a decade of being a loyal customer, I can not get a customer care person to contact me about my issue. Just incredible in a very competitive industry sector, in post recession times. No concept of delighting the customer or taking ownership to the customer relationship.
    Read More
  7. User Score
    0
    February 26th, 2014 Marietta, GA
    5 people found this review helpful!
    this company treats there employees horribly especially terry smith and mark gigiio. you get in a accident at at work go on workmans compensation and they use that against you on your review.terry smith is an asshole to work with no people or management skills.i would recommend no one to use this company with the way they treat there workersmy husband got fired for being hurt on the job.they care nothing about there employees only the money this crappy company makes.
    Read More
  8. User Score
    0
    October 31st, 2013 Reidsville, NC
    6 people found this review helpful!
    AFA Protective Services aka SouthEast based in Fayetteville NC.

    Horrible service… $45 fee for a tech call and a technician that has to read the manual and fails over and over again at repairing the problem. Leaves and within minutes problems start again, last time I called his cell phone and he would not pick up as he was driving out our driveway. He ran off! It is a revolving door of tech call fees. Overall customer service is non-existant, cancelling service is a nightmare as they keep billing even after notifying them in writing. Beware not to agree / sign the termination paperwork, as it gives them more rights to come in your home and disable your system (even when you own it). I paid for a cell phone back up for more than a year just to find out that it was never properly installed and did not work, never got any credit and the list goes on and on…

    Read More
  9. User Score
    0
    October 1st, 2013 Faison, NC
    4 people found this review helpful!
    I sent an email concerning the increase in the rates without prior notification. Just looked at my bill only to see I was charged another trip fee because a part had to be ordered so a second trip was charged. Not my problem. Anyway the most irritating is the fact that this company doesn’t think I deserve to know when my fees go up. The AFA website does not have a customer service link so I sent an email concerning this matter. To this date no response. Why would anyone continue to do business with this firm. I’ve called for local office for procedures to terminate.
    Read More

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Our Score
4.4
User Score
3.2
Rank this Company

Ratings Breakdown

Price

Cellular monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

10/10 = BEST
8/10

Contract Length

Total # of months
12

Cancellation Policy

Can you cancel contract?
Pay balance

Time in Business

Total # of years
1873

A+

Customer Support

Good, Bad, Limited
Limited

SDM Rank

Top 100 Company Rank
23

Number of Reviews

User reviews here on BHSC
9
Our Score
8.0
User Score
8.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99-49.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
12-36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
2007

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
307