Best Home Security Companys

121 Companies 13,609 Real Customer Reviews

#33
Alliance-Security

Alliance Security Reviews

Similar to: Protect America

Our Score
6.0
User Score
1.8

Compare to #1

Our Score
6.0
User Score
1.8
Rank this Company

Ratings Breakdown

Price

Monthly monitoring payment
Unknown

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36 to 60 months

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Free

Number of Reviews

User reviews here on BHSC
85

Overall Score

Based on ranking criteria
6.0 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: November 12, 2018

Most Helpful Reviews

  1. User Score
    0
    Carol
    November 2nd, 2018 
    Online Software/website does not perform as stated by the company rep or the onsite tech. When asked about the services paid for and actual services received we ' the customer received the run around and never got answers from no one. Customer service blames the onsite tech and vs versa. Services are horrible. Security provides peace of mind only if it works. They greatly exaggerate the services offered and misrepresent their actual product. I will be canceling the service and filing legal action.Read More
  2. User Score
    0
    Laurie Kramer
    June 21st, 2018 Portland, OR
    They came to us with a "free equipment" deal since we are on a corner lot on two busy streets. We thought it sounded like a good deal, so we signed up for their service without them ever once mentioning that if we cancelled due to dissatisfaction or for life changes that we'd be required to BUY OUT the rest of our 'contract' which we didn't even know we HAD. The doorbell camera stopped recording after two weeks and several calls were made that were dumped to voicemail and not a single call was returned. We still kept the service at that point because it didn't seem worth it to try to get in touch to cancel. I finally called this week to cancel due to a divorce - first attempt was a 40 minute hold time without getting to anyone, the second I held for 15 and the rep said we'd have to pay in - but suggested I just ditch the financial responsibility on my soon-to-be-ex husband since it was in his name?!?!?! SERIOUSLY? AVOID this company!Read More

Security System Overview

Alliance Security offers one of the most comprehensive security options in the industry. With security solutions to a variety of home situations, Alliance Security almost always has a package that suits each individual family’s needs.

Alliance Security offers a range of different plans to help secure people in their varied situations. Because of the range of packages Alliance Security offers, they have many different pieces of equipment. The equipment consists of:

  • Battery Operated Entry
  • Infrared Motion Detector
  • Firefighter Protection
  • Keyless Remote
  • Smart Code Deadbolt Lever
  • Ultrasonic Glass Break
  • Smart-O-Stat Climate Control
  • Lighting & Appliance Module
  • Burglar-In-Motion Detector
  • Glass-Break Sensor
  • 720 HD Wireless Wi-Fi Camera
  • Intruder Entry Sensors
  • Intruder-In-Motion Detector
  • Glass-Breaking Burglar Sensor
  • Clear Sound Smoke Detector
  • H.E.L.P
  • Keyless Entry
  • Stay-At-Home Firefighter
  • Glass-Shattering Criminal Sensor
  • Criminal Entry Sensors
  • Criminal-In-Motion Detector
  • Magnetic Window & Door Sensors

The Good

Alliance Security offers many different options so you can have the security system that works best for you and your situation. They offer seven different packages. With any package you purchase, there is a firefighter smoke monitoring device that comes with it. There is a “special alert” sensor in every package (with no increase in your monitoring rate). You will have a licensed technician come to install your alarm system at a specific time that meets YOUR needs. They will arrive within just one hour of your scheduled installation window (if they are just one minute late, you will receive a free month of monitoring).

The packages include:

Package Options Breakdown

Home Control Package

Secure Mobile Package

  • 5 Diamond Certified Monitoring
  • Color Touchscreen Panel
  • Wireless Communication
  • Two-way Voice
  • Mobile Control
  • Severe Weather Alerts
  • 1 Hour Window Guarantee
  • $500 Deductible
  • Included Fire Protection
  • 5 Diamond Certified Monitoring
  • Color Touchscreen Panel
  • Wireless Communication
  • Two-way Voice
  • Mobile Control
  • Severe Weather Alerts
  • $0 Upfront Equipment Cost
  • 1 Hour Window Guarantee
  • $500 Deductible
  • Included Fire Protection

Secure Vision Package

Senior Living Package

  • 5 Diamond Certified Monitoring
  • Color Touchscreen Panel
  • Wireless Communication
  • Two-way Voice
  • Mobile Control
  • Severe Weather Alerts
  • 1 Hour Window Guarantee
  • $500 Deductible
  • Included Fire Protection
  • 5 Diamond Certified Monitoring
  • Color Touchscreen Panel
  • Wireless Communication
  • Two-way Voice
  • Mobile Control
  • Severe Weather Alerts
  • $0 Upfront Equipment Cost
  • 1 Hour Window Guarantee
  • $500 Deductible
  • Included Fire Protection
  • Monthly Rate: Unknown

Single Parent Package

Suburban Family Package

  • 5 Diamond Certified Monitoring
  • Color Touchscreen Panel
  • Wireless Communication
  • Two-way Voice
  • Mobile Control
  • Severe Weather Alerts
  • $0 Upfront Equipment Cost
  • 1 Hour Window Guarantee
  • $500 Deductible
  • Included Fire Protection
  • Monthly Rate: Unknown
  • 5 Diamond Certified Monitoring
  • Color Touchscreen Panel
  • Wireless Communication
  • Two-way Voice
  • Mobile Control
  • Severe Weather Alerts
  • $0 Upfront Equipment Cost
  • 1 Hour Window Guarantee
  • $500 Deductible
  • Included Fire Protection
  • Monthly Rate: Unknown

“Techie” Package

Benefits of Using Alliance Security

  • 5 Diamond Certified Monitoring
  • Color Touchscreen Panel
  • Wireless Communication
  • Two-way Voice
  • Mobile Control
  • Severe Weather Alerts
  • $0 Upfront Equipment Cost
  • 1 Hour Window Guarantee
  • $500 Deductible
  • Included Fire Protection
  • Monthly Rate: Unknown
  • 1 Hour Scheduled Installs
  • On Time For All Appointments
  • Simple Solutions with package equip.
  • Add-ons available for all packages:
    • Powered door locks
    • Smart Thermostat
    • Light control module
    • Video Monitoring
  • Crash and smash protection
  • Real-time mobile alerts
  • Cellular Communication

Many of the services are the same in the variety of packages, but there are different pieces of equipment to help benefit the user. The mobile access is extremely convenient. There is a reliable and fast wireless connection. You can keep control of your home by simply checking your mobile device. You can receive practical notifications by text or email if something triggers sensors.

Alliance Security also overs lifestyle options to cater even more to your different situations. Their lifestyle options include the following: Senior Living, Single Parent, Suburban Family, and Techie Lifestyle.

The Bad

Alliance Security provides one of the most-complete security offers in the industry, but there are reasons to pause for concern prior to signing up for their service. The following are a few reasons potential customers should investigate before making a decision:

  • Legal action has been taken against Alliance by the federal government
  • No DIY installation option
  • Installation costs for more advanced and home automation packages

On March 12, 2014, the Federal Trade Commission and Versatile Marketing Solutions and Jasjit Gotra entered into a Stipulated Final Order for Permanent Injunction and Civil Penalty Judgment.

The Bottom Line

Alliance Security provides many plans to help you feel safe while being in or out of your home. You can easily find a plan that fits the way you live. There are some legal issues going on in the business and they are not accredited by the Better Business Bureau.

Alliance Security works to provide different services for various family situations. They have tailored security packages for the following:

  • Suburban families – optional paid upgraded
  • Senior citizens – two-way communication in emergency situation
  • Single parents – immediate alerts and free mobile app
  • “Techies” – advanced technology can be added
Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.9
$19.99-$42.99
$0

#2

7.2
$34.99
$99

#3

3.3
29.99-59.95
$99

#33
Alliance-Security

1.8
Unknown
Undisclosed

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85 Alliance Security Reviews

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  1. User Score
    2
    November 14th, 2018 Denham Springs, LA
    0 people found this review helpful!
    My mother at the age of 89 decided to have this system installed without my knowledge after one of her friends had passed due to a fall. They just happened to come by at the right time when she was afraid for her well-being. They did the install but did not install equipment on all exterior doors and told her they would have to return to complete the install. This never happened and she never saw them or heard from them again except for their $49.99 monthly charge from her account. The charge is for equipment that has yet to be installed!!!! I have contacted them both by phone and email and they have charged her twice since that time. They have some ridiculous 6 year contract and I was told that due to her age they could have offered her a shorter contract. Go figure! Taking advantage of the elderly is not attractive at all!
    Read More
  2. User Score
    0
    November 6th, 2018 FL
    0 people found this review helpful!
    I WAS TOLD THAT THEY WOULD BUYOUT MY ADT CONTRACT ALSO WHEN THEY INSTALLED MY SYSTEM THE TECH MESSED UP MY AC THERMOSTATE HAD TO SPEND THE NIGHT IN 90 DEGREE HEAT THEY SAID TO CALL MY AC PERSON AND THEY WOULD PAY FOR REPAIR THAT WAS ON 6/24 I HAVE BEEN TRYING TO COLLECT THAT MONEY EVER SINCE 4 AND A HALF MONTHS TODAY I CALLED THEY ANSWERED THE PHONE GOT MY ACCOUNT # THEN TOLD ME TO HOLD FOR A MOMENT THEN WENT TO VOICE MAIL AND NOW THEY WILL NOT ANSWER MY CALLS HAVE BEEN ON HOLD THIS TIME FOR 15 MIN. AND STILL HOLDING
    Read More
  3. User Score
    0
    November 5th, 2018 Philadelphia, PA
    0 people found this review helpful!
    They try to make you pay at time if installation for the first month by asking you to have a check ready to give to installer! Then they want to draft from your account there after. Do not do it! Stop the conversation and do not continue. They will kick you out of the phone call and when you redial the phone number they called you from is not in service any longer. BE VERY CAREFUL! They are being sued. Yes ALLIANCE SECURITY! Do not trust them..
    Read More
  4. User Score
    0
    November 2nd, 2018
    0 people found this review helpful!
    Online Software/website does not perform as stated by the company rep or the onsite tech. When asked about the services paid for and actual services received we ‘ the customer received the run around and never got answers from no one. Customer service blames the onsite tech and vs versa. Services are horrible. Security provides peace of mind only if it works. They greatly exaggerate the services offered and misrepresent their actual product. I will be canceling the service and filing legal action.
    Read More
  5. User Score
    0
    October 30th, 2018
    0 people found this review helpful!
    They make their techs use there own cars and have managerial ties to another scam operation know as Apex out of Utah.
    Read More
  6. User Score
    0
    October 11th, 2018 Ellicott City, MD
    0 people found this review helpful!
    Avoid at all costs, worst company with awful customer service and outdated system
    Read More
  7. User Score
    0
    October 8th, 2018 San Diego, CA
    0 people found this review helpful!
    Robocalling scammers. Horrible in every way. Avoid at all costs!
    Read More
  8. User Score
    10
    September 18th, 2018
    0 people found this review helpful!
    Great company, I love my system and the service I get!
    Read More
  9. User Score
    2
    September 13th, 2018 Philadelphia, PA
    0 people found this review helpful!
    They use predatory tactics to locate “new” customer bases and when confronted about this practice become rude and unreasonable. They try to add on tons of fees while offering “free” services.
    Read More
  10. User Score
    2
    August 30th, 2018 Summerville, SC
    2 people found this review helpful!
    I just had them installed a week ago the installer did t have all the items I was to have for my system. He installed what he had and he and the supposed customer service rep said they would ship the items to me and let me know when they would arrive.I have not heard or can I contact them by phone e no matter what option you try you won’t get anyone but a recording. I wabn6to cancel my service but cannot talk to anyone. I think it was a set up to get the system in my home knowing they would not honor what they owe me. I’m not happy and do not like dishonest people.
    Read More
  11. User Score
    0
    August 20th, 2018
    1 people found this review helpful!
    This company is totally unethical. The door to door salesman sold my 91 year old mother ( who obviously has dementia ) a contract for 5 years . She thought he said 1 year . So now , the payment comes out of her bank account every month and she can’t remember how to use it . They will not let her cancel. I’ve been on hold many times for over 25 min. Trying to get help. I wouldn’t advise anyone to use this company.
    Read More
  12. User Score
    0
    August 12th, 2018
    1 people found this review helpful!
    This system is horrible and I need to cancel can’t seem to get in contact with anyone. The doorbell never works and the outside camera is worthless
    Read More
  13. User Score
    0
    August 6th, 2018
    1 people found this review helpful!
    Alliance security is one of the worse systems Available my system hasn’t worked since it was installed and they won’t let me out of my contract they keep giving me the run around Nick A is who’s in charge and he won’t even get on the phone I’ve been more than patient 10 months I’ve gone without my system fully working Any help you could give me regarding getting out of this contract will be greatly appreciated my next step is to hire an attorney
    Read More
  14. User Score
    2
    July 23rd, 2018 Brooksville, FL
    1 people found this review helpful!
    I have trying to contact this company for three (3) days for the purpose of moving one of the glass breakers to another location. Each time I call the answering service picks up and transfers the call to locations where massages state that the mail box is full or music just plays and no one answers. We have only been with this company for one week. I will up date this review at a later date.
    Read More
  15. User Score
    0
    July 18th, 2018 Cincinnati, OH
    0 people found this review helpful!
    To install the system they showed up quickly. Upon installing our phones quit working. My 86 year old mother lives with us she has a medical alert button and on oxygen. Now they telling us they dont have any technicians available and it will take 14 days for someone to come back to repair phone system. Horrible customer service.
    Read More
  16. User Score
    0
    June 28th, 2018 San Luis Obispo, CA
    4 people found this review helpful!
    I think this is a fake company. I have had the security system for almost a year. I have been trying to reach them off and on for about the same time. none of the phone numbers work all go to voice mail that can’t accept new messages because the box is full. Other numbers ring for ever or put you on hold for over 30 minutes maybe longer but I never waited longer than that. Horrible. Save yourself from so much frustration.
    Read More
  17. User Score
    0
    June 21st, 2018 Portland, OR
    5 people found this review helpful!
    They came to us with a “free equipment” deal since we are on a corner lot on two busy streets. We thought it sounded like a good deal, so we signed up for their service without them ever once mentioning that if we cancelled due to dissatisfaction or for life changes that we’d be required to BUY OUT the rest of our ‘contract’ which we didn’t even know we HAD. The doorbell camera stopped recording after two weeks and several calls were made that were dumped to voicemail and not a single call was returned. We still kept the service at that point because it didn’t seem worth it to try to get in touch to cancel. I finally called this week to cancel due to a divorce – first attempt was a 40 minute hold time without getting to anyone, the second I held for 15 and the rep said we’d have to pay in – but suggested I just ditch the financial responsibility on my soon-to-be-ex husband since it was in his name?!?!?! SERIOUSLY? AVOID this company!
    Read More
  18. User Score
    0
    June 20th, 2018 Orlando, FL
    3 people found this review helpful!
    THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH, THEY DO NOT EVEN DESERVE A NUMBER ON THE SCALE. I HAVE DEALT WITH SOME REALLY SHADY AND AWFUL COMPANIES BEFORE BUT THIS ONE SURPASSES ALL OF THEM! DO NOT, I REPEAT DO NOT DO BUSINESS WITH THESE PHONY BUSINESS PEOPLE. I WOULD LOVE TO GO INTO GREAT DETAIL ABOUT MY EXPERIENCE BUT IT WOULD TAKE HOURS, TRUST ME, THEY ARE THE DEVIL……
    Read More
  19. User Score
    0
    June 6th, 2018 Denver, CO
    1 people found this review helpful!
    I told them i was not interested in their product 2 years ago and they have been calling me ever since. They harassed me over the phone and showed me that they do not care.

    dont do business with them

    Read More
  20. User Score
    1
    May 31st, 2018 Silver Spring, MD
    2 people found this review helpful!
    After Alliance persuaded me to purchase the system before I was ready, I never received what I was promised. It was in January and I’m still waiting for my door bell video camera. Each time I call they say its on the way but; it never comes. Poor customer service.
    Read More

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Our Score
6.0
User Score
1.8
Rank this Company

Ratings Breakdown

Price

Monthly monitoring payment
Unknown

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36 to 60 months

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Free

Number of Reviews

User reviews here on BHSC
85

Overall Score

Based on ranking criteria
6.0 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,261

Overall Score

Based on ranking criteria
9.0 /10