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Alliance-Security
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#32
Alliance-Security

Alliance Security

Similar to: Protect America

Our Score
6.0
User Score
2.0

Visit Site

Our Score
6.0
User Score
2.0
Rank this Company

Ratings Breakdown

Price

Monthly monitoring payment
Unknown

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36 to 60 months

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Free

Number of Reviews

User reviews here on BHSC
65

This Review is maintained by Chase Sagum

Review Last Updated: May 11, 2018

Alliance Security incorporated and started working as a team out of a bedroom in the CEO’s condo in Rhode Island. In 2008, they partnered with Monitronics. Monitronics is one of the most technologically sophisticated monitoring services in the country. The partnership decreased the average response time from the first contact so responders can be there as fast as possible.

In 2011, Alliance Security partnered with 2GIG Technologies, the innovator of hardware advancements in the industry. Alliance Security reported that in 2013 they have helped protect over 100,000 homes and families across the country.

Security System Overview

Alliance Security offers one of the most comprehensive security options in the industry. With security solutions to a variety of home situations, Alliance Security almost always has a package that suits each individual family’s needs.

Alliance Security offers a range of different plans to help secure people in their varied situations. Because of the range of packages Alliance Security offers, they have many different pieces of equipment. The equipment consists of:

  • Battery Operated Entry
  • Infrared Motion Detector
  • Firefighter Protection
  • Keyless Remote
  • Smart Code Deadbolt Lever
  • Ultrasonic Glass Break
  • Smart-O-Stat Climate Control
  • Lighting & Appliance Module
  • Burglar-In-Motion Detector
  • Glass-Break Sensor
  • 720 HD Wireless Wi-Fi Camera
  • Intruder Entry Sensors
  • Intruder-In-Motion Detector
  • Glass-Breaking Burglar Sensor
  • Clear Sound Smoke Detector
  • H.E.L.P
  • Keyless Entry
  • Stay-At-Home Firefighter
  • Glass-Shattering Criminal Sensor
  • Criminal Entry Sensors
  • Criminal-In-Motion Detector
  • Magnetic Window & Door Sensors

The Good

Alliance Security offers many different options so you can have the security system that works best for you and your situation. They offer seven different packages. With any package you purchase, there is a firefighter smoke monitoring device that comes with it. There is a “special alert” sensor in every package (with no increase in your monitoring rate). You will have a licensed technician come to install your alarm system at a specific time that meets YOUR needs. They will arrive within just one hour of your scheduled installation window (if they are just one minute late, you will receive a free month of monitoring).

The packages include:

Package Options Breakdown

Home Control Package

Secure Mobile Package

  • 5 Diamond Certified Monitoring
  • Color Touchscreen Panel
  • Wireless Communication
  • Two-way Voice
  • Mobile Control
  • Severe Weather Alerts
  • 1 Hour Window Guarantee
  • $500 Deductible
  • Included Fire Protection
  • 5 Diamond Certified Monitoring
  • Color Touchscreen Panel
  • Wireless Communication
  • Two-way Voice
  • Mobile Control
  • Severe Weather Alerts
  • $0 Upfront Equipment Cost
  • 1 Hour Window Guarantee
  • $500 Deductible
  • Included Fire Protection

Secure Vision Package

Senior Living Package

  • 5 Diamond Certified Monitoring
  • Color Touchscreen Panel
  • Wireless Communication
  • Two-way Voice
  • Mobile Control
  • Severe Weather Alerts
  • 1 Hour Window Guarantee
  • $500 Deductible
  • Included Fire Protection
  • 5 Diamond Certified Monitoring
  • Color Touchscreen Panel
  • Wireless Communication
  • Two-way Voice
  • Mobile Control
  • Severe Weather Alerts
  • $0 Upfront Equipment Cost
  • 1 Hour Window Guarantee
  • $500 Deductible
  • Included Fire Protection
  • Monthly Rate: Unknown

Single Parent Package

Suburban Family Package

  • 5 Diamond Certified Monitoring
  • Color Touchscreen Panel
  • Wireless Communication
  • Two-way Voice
  • Mobile Control
  • Severe Weather Alerts
  • $0 Upfront Equipment Cost
  • 1 Hour Window Guarantee
  • $500 Deductible
  • Included Fire Protection
  • Monthly Rate: Unknown
  • 5 Diamond Certified Monitoring
  • Color Touchscreen Panel
  • Wireless Communication
  • Two-way Voice
  • Mobile Control
  • Severe Weather Alerts
  • $0 Upfront Equipment Cost
  • 1 Hour Window Guarantee
  • $500 Deductible
  • Included Fire Protection
  • Monthly Rate: Unknown

“Techie” Package

Benefits of Using Alliance Security

  • 5 Diamond Certified Monitoring
  • Color Touchscreen Panel
  • Wireless Communication
  • Two-way Voice
  • Mobile Control
  • Severe Weather Alerts
  • $0 Upfront Equipment Cost
  • 1 Hour Window Guarantee
  • $500 Deductible
  • Included Fire Protection
  • Monthly Rate: Unknown
  • 1 Hour Scheduled Installs
  • On Time For All Appointments
  • Simple Solutions with package equip.
  • Add-ons available for all packages:
    • Powered door locks
    • Smart Thermostat
    • Light control module
    • Video Monitoring
  • Crash and smash protection
  • Real-time mobile alerts
  • Cellular Communication

Many of the services are the same in the variety of packages, but there are different pieces of equipment to help benefit the user. The mobile access is extremely convenient. There is a reliable and fast wireless connection. You can keep control of your home by simply checking your mobile device. You can receive practical notifications by text or email if something triggers sensors.

Alliance Security also overs lifestyle options to cater even more to your different situations. Their lifestyle options include the following: Senior Living, Single Parent, Suburban Family, and Techie Lifestyle.

The Bad

Alliance Security provides one of the most-complete security offers in the industry, but there are reasons to pause for concern prior to signing up for their service. The following are a few reasons potential customers should investigate before making a decision:

  • Legal action has been taken against Alliance by the federal government
  • No DIY installation option
  • Installation costs for more advanced and home automation packages

On March 12, 2014, the Federal Trade Commission and Versatile Marketing Solutions and Jasjit Gotra entered into a Stipulated Final Order for Permanent Injunction and Civil Penalty Judgment.

The Bottom Line

Alliance Security provides many plans to help you feel safe while being in or out of your home. You can easily find a plan that fits the way you live. There are some legal issues going on in the business and they are not accredited by the Better Business Bureau.

Alliance Security works to provide different services for various family situations. They have tailored security packages for the following:

  • Suburban families – optional paid upgraded
  • Senior citizens – two-way communication in emergency situation
  • Single parents – immediate alerts and free mobile app
  • “Techies” – advanced technology can be added
Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.0
$19.99-$42.99
$0

#2

7.3
$34.99
$99

#3

3.2
29.99-59.95
$99

#32
Alliance-Security

2.0
Unknown
Undisclosed

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65 Alliance Security Reviews

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  1. User Score
    0
    May 9th, 2018 Farmville, NC
    1 people found this review helpful!
    Horrible system does not work do not buy. I had a fire on my porch with the door open and the alarm 5 feet from the door and it never went off!!!! I had one battery operated detector in the house 18 feet deep in the house from the door and that battery personal detector went off and I ran upstairs and my house was filled with smoke and my porch was on fire. Saved my life and house! Alliance detector never went off and they won’t let me out of contract either. Do not buy it!!!!!!!!!!
    Read More
  2. User Score
    2
    May 8th, 2018 Arlington, TX
    1 people found this review helpful!
    poor customer service
    Read More
  3. User Score
    10
    May 3rd, 2018
    3 people found this review helpful!
    Well I was scammed by Pros On Call a company representing Alliance Security. They claimed my security contract had been sold and they were taking it over. They ran my credit without my authorization, signed me up, scheduled an appointment to “update my equipment”. After they left I called my current provider to inquire when my contract had been sold…..found out I had been duped. Once I received my “new contract via email” I called the Main Office of Alliance Security out of Cranston, RI. I spoke with a representative by the name of Nico M. and he went above and beyond to assist me. I emailed him all the paperwork I had and he talked with the people at this company to resolve my problem. They cancelled the contract I had been scammed to sign and were checking others in my area to make sure no one else had been taken advantage of. I was extremely satisfied with the service I received from him and upon completion of our conversation felt that Alliance Security does have people with integrity and great business practices like Nico M.
    Read More
  4. User Score
    0
    April 17th, 2018 Madison, AL
    1 people found this review helpful!
    What a harrassing company. Calls several times a day. I have asked to be taken off their call list by pressing the directed number.
    When I stayed on the line and asked the sales person to take me off the list the calls increased and when I say yes I want to speak to someone the automation system hangs up.
    A company that is this desperate must have be in bad financial standing . Who would trust their home or business security to a con company like this. I now have a sign in my yard stating my feelings about the company and have had several people stop and tell me they had the same experience.
    Read More
  5. User Score
    0
    April 11th, 2018 Round Rock, TX
    1 people found this review helpful!
    I have spoken with a lawyer after receiving non stop calls(1-12 calls a day) for months now and have recorded conversations with them asking over 10 times for them to stop calling me on recorded conversations. I just called them back 7 times from the number they called me from twice today and was hung up on after hearing silence for 10-20 seconds the first 6 times after they answered. I asked immediately for a supervisor on the 7th call and let him know I am planning to sue them for harassment and this was their last chance. If i hear from them again I will update this review after taking legal action. That said, if your having the same issue I highly recommend speaking with a lawyer and asking if you can sue for this kind of harassment. Make sure you are on the national Do Not Call registry for telemarketing. The number is 1-888-382-1222 (TTY: 1-866-290-4236) to get on the list and only takes a minute. Hope this helps anyone having the same issue!
    Read More
  6. User Score
    0
    April 3rd, 2018 Casselberry, FL
    1 people found this review helpful!
    This company called me saying they were GE- Honeywell. Also Alliance made the equipment for GE Honeywell. Zack F. sounds like hemdoes’t know what he is talking about. He said he was a senior manager. He said every thing was free.
    Read More
  7. User Score
    0
    March 22nd, 2018
    7 people found this review helpful!
    I called Alliance Security at the urging of a friend. I spoke to a young man who gave me a overall price of $54.99. He asked for the last four digits of my social and when I asked why, he said it was to set up an account password. The following day, I got a notification that the company had ran my credit report WITHOUT my consent! They also wanted me to sign a 5 year agreement. When I confronted them about this, they gave me the runaround. I’m still trying to get this inquiry removed from my credit report!
    Read More
  8. User Score
    0
    March 21st, 2018
    4 people found this review helpful!
    These people blow my phone up every day and change the phone number they call from. I get 6 or 7 calls from them everyday. I would not get security from them if they were the last security company on earth!
    Read More
  9. User Score
    10
    March 3rd, 2018
    0 people found this review helpful!
    Found out about this company through a friend figured we do some research and try them out.

    Really liked the website and plans they have and decided to give them a shot.

    Firstly, their customer service is amazing, im not sure why they have such a bad review.

    Ultimately, we have had their service now for two years with our business and the home.

    Its great no problems at all. You guys get my ten stars

    Read More
  10. User Score
    1
    March 2nd, 2018
    2 people found this review helpful!
    I should have stayed with my previous alarm company. They had me in there system with the wrong address and phone number yeah it took me over 3 months to get this fixed I’m constantly having problems with my alarm I’m having a service call
    Read More
  11. User Score
    0
    February 26th, 2018
    4 people found this review helpful!
    Alliance is at it again. Robocalling cell phones in violation of Federal Law. I was woken up by a robocall on a Saturday morning. Started recording the call and was eventually connected to an Alliance security representative to schedule my installation. When I called later to cancel my appointment they were very high pressure and it took me almost an hour to cancel.

    Bottom line: would you trust a company that is willing to violate federal law to obtain customers with you home and family security? I would not.

    Read More
  12. User Score
    10
    February 15th, 2018
    2 people found this review helpful!
    This company was amazing. I wasnt the easiest customer gave them a tough time but they never got upset, rude, and did their best to make sure i was happy.
    Read More
  13. User Score
    0
    February 1st, 2018 North Las Vegas, NV
    1 people found this review helpful!
    Just plan poor. Service calls are over two weeks out.
    Read More
  14. User Score
    0
    January 29th, 2018
    3 people found this review helpful!
    I should have stuck with my first instinct. I was told so many things and given extra months of free service due to the installer not having the full equipment on his scheduled installation. Well I was billed in Dec of all months for the two additional free months that I was promised. I called and was told they would reverse the charges. Here it is Jan 29th and still no refund. Or no return calls after leaving message at least three different times.
    Read More
  15. User Score
    0
    January 19th, 2018
    5 people found this review helpful!
    This is the worst security system I ever had in my life.The customer service is impossiable to get a hold of and the person that you need to talk to cancel service won’t let you because you have a three year contract with them telling you you have to pay two thousand dollars to get out of it. They never finished installing my equipment and still has not finish and charged me way to much for my service that I don’t have.
    Read More
  16. User Score
    0
    January 11th, 2018
    5 people found this review helpful!
    Security cameras install with alarm system arlo cameras have have the hardes time trying to get these cameras working all the batterys they send are dead won’t recharge up got in Sept 2017 work only one and half month haven’t worked since calk and call complaing no result as of today 01-11-2018
    Read More
  17. User Score
    0
    December 29th, 2017 Vero Beach, FL
    5 people found this review helpful!
    TERRIBLE! TERRIBLE! After being raped financially for 3 months with virtually no service, inferior products and faulty alarms, I requested to cancel. Spoke with a Kevin who threatened me with litigation and physically (proof their service is abysmal).
    TRY ANOTHER COMPANY!
    Read More
  18. User Score
    10
    December 22nd, 2017
    2 people found this review helpful!
    Alliance security is by far the best security and home automation company hands down. There customer service is amazing as well as the equipment and technical support. Amazing sales men and women as well. I would recommend alliance security to all my friends and family or anybody that would like to know there home is safe while your sleeping or away.
    Read More
  19. User Score
    0
    December 7th, 2017 Baton Rouge, LA
    5 people found this review helpful!
    This company sold my elderly mother who has dementia a security system that she does not need. Because she signed a 3 yr contract, they will not allow me to cancel – even though I am in possession of a Power of Attorney on behalf of my mother. My mother cannot afford this security system and they will not allow her to discontinue the service. No compassion whatsoever. They got lied to by a dementia patient basically – but they are offering zero help to correct this. So if you have elderly people in your family who live alone – BEWARE of companies like this who take advantage of them!
    Read More
  20. User Score
    5
    November 2nd, 2017
    3 people found this review helpful!
    I did there cert2 in security It was a great course both the teacher were great but Lloyd W. was so funny you’ll have a fun time learning with him

    But the ceo is not the greatest he try to cancel cause we only had 12 people attending so the total $6000 for the course and not enough money for him

    Read More

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Our Score
6.0
User Score
2.0
Rank this Company

Ratings Breakdown

Price

Monthly monitoring payment
Unknown

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36 to 60 months

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Free

Number of Reviews

User reviews here on BHSC
65
Our Score
9.0
User Score
8.0
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,167