Best Home Security Companys

132 Companies 16,935 Real Customer Reviews

Alliance-Security
Current

What Others Are
Researching Right Now:

#37
Alliance-Security

Alliance Security

Similar to: Protect America

Our Score
5.9
User Score
1.3
Our Score
5.9
User Score
1.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Free

Number of Reviews

131

This Review is maintained by Chase Sagum

Review Last Updated: July 18, 2019

Alliance Security offers home security and home automation complete with indoor cameras, outdoor cameras, and doorbell cameras. Sync your smart home with the Alliance mobile app to control everything from your phone. Unlike other home security companies, overall equipment offered, contract length, and alarm pricing are not shown on Alliance’s website.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#37
Alliance-Security

1.3
Undisclosed
Undisclosed

Pros

Mobile App

The mobile access is extremely convenient. There is a reliable and fast wireless connection. You can keep control of your home by simply checking your mobile device. You can receive practical notifications by text or email if something triggers sensors.

Save Money & Energy

When you purchase the smart thermostat from Alliance Security, you’ll use about 10% less energy than with a normal thermostat. The average cost savings is $10-15 per customer.

Cons

Limited Availability

Alliance Security is only available in the following 33 states: AL, AR, AZ, CA, CT, DE, FL, GA, IL, IA, LA, MD, MA, MI, MS, MT, NC, NV, NJ, NM, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA, WY.

Professional Installation Only

There is no DIY installation option through Alliance security and installation costs increase for those who want more advanced home automation packages. This will increase the overall upfront costs for customers.

Alliance Security Complaints

We have over 100 Alliance Security reviews on our site and most of them are negative. Their customers rate them 1 out of 10. Below is a summary of complaints we’ve seen about Alliance Security in the past couple of years:

  • Difficult to cancel
  • Poor customer service
  • Unavailable service technicians
  • Not receiving a copy of the contract they signed
  • Undisclosed information about accounts

Our Recommendation

Even with a number of packages to choose from, there are still installation and transparency issues customers should be concerned about. Additionally, the large marjority of negative reviews raise some red flags. For those reasons, we recommend looking into other companies like Protect America and Frontpoint.


About Alliance Security

Alliance Security offers many different options so you can have the security system that works best for you and your situation. They offer seven different packages. With any package you purchase, there is a firefighter smoke monitoring device that comes with it. There is a “special alert” sensor in every package (with no increase in your monitoring rate). You will have a licensed technician come to install your alarm system at a specific time that meets your needs. They will arrive within just one hour of your scheduled installation window (if they are just one minute late, you will receive a free month of monitoring).

Alliance Security works to provide different services for various family situations. They have tailored security packages for the following:

Suburban families – optional paid upgraded
Senior citizens – two-way communication in emergency situation
Single parents – immediate alerts and free mobile app
“Techies” – advanced technology can be added

Their equipment integrates with Amazon Echo, Lux, Nest, Ring, and Yeal Real Living.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

131 Alliance Security Reviews

1. Select Your Rating:

97
12
7
1
2
1
11
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    0
    December 3rd, 2019
    0 people found this review helpful!
    The worst company ever! I had my installation mid October, and still don’t have all my equipment. The camera that I have does not work, and the customer service representatives don’t work either. I can’t get anyone on the phone, and the call always drops like their service to my home. Very unprofessional!
    Read More
  2. User Score
    0
    December 3rd, 2019
    0 people found this review helpful!
    This company in my opinion is the worst companies to work with when it comes to customer service and equipment quality. Camera s They install the poor quality. When ever want to check your camera and you are away from home you are constantly having to re-try. They refuse to counsel your services upon request if you occur a hardship that would interfere with making payments on time. They want to threaten You with lawsuits but this service is quite insufficient. Service personnel not well trained nor knowledgeable. This company is awful and I would rate them a -10
    Read More
  3. User Score
    0
    December 2nd, 2019
    0 people found this review helpful!
    this has been one of the worst experiences ever since my husband agreed to company. they are very deceptive with their advertisement, customer service is not helpful, the hold time to speak with someone is unacceptable, they never return calls from supervisors/managers and refuses to disconnect your service without threatening to charge you additional cost even when you are not getting satisfactory serviced. The system is always malfunctioning and they state that technicians only comes out the beginning of the month. DO NOT BE FOOLED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    Read More
  4. User Score
    1
    November 19th, 2019
    0 people found this review helpful!
    I was stupid to have made the switch from Vivint. Numerous lies in the initial sales. Didn’t confirm that my WIFI had a strong enough signal for the Ring Device, hence the higher cost of faster internet speed. Alliance Security is not in higher companies for home security, in fact they are just barely in the top 20. Customer service is very slow (days) for help. So at this point we are almost double the price of Vivint and nothing extra to show for the extra expense. Stay away or at least only go for a 1 year contract, if that is even possible. My plan as to go back to different company as soon as possible even if it takes some legal help to get it done.
    Read More
  5. User Score
    0
    November 18th, 2019
    0 people found this review helpful!
    I would never recommend this company to anybody. I have over 25 years in sales experience
    myself and would never have stayed in business if I had treated customer’s this way.
    Went with this company in July of this year,2019. They were supposed to send me a buy out check for $96 dollars and change. Still haven’t received it .Now mid November. I had to pay buy out myself. I am still waiting for electric door bell camera that I paid for in July. Still waiting
    for it. The dealer who sold me system moved back to New England. I have called company
    over a dozen TIMES!!!!!! Has not helped. Never get to talk to a manager. no return phone calls
    when promised. All ready stopped auto payments. Company is a total scam as far as I am concerned. Contacting better business bureau next.
    would not even recommend this company to my ex-wife and that’s bad!!!!!!!!!!!!!!
    Read More
  6. User Score
    0
    November 8th, 2019
    0 people found this review helpful!
    Extremely deceptive sales practices, door to door sales feels like you’re being pressure by a car salesman, but in your own home where you’re stuck rather than a dealership you can walk away from. The salesman will ask to be let into your home to see the entry and exit points, it’s a sales tactic. He/she will offer you 4 months deferment, or 1 month free, or anything they can to get you to sign papers on docusign and get tied up in a lengthy contract. He/she will offer you a “free equipment package” of which they supposedly only have 2 of to give away, if you agree to pay $54 a month for 5 years. They will claim the equipment is a $3,000 value, in reality it’s a few hundred bucks, and you could find better equipment that works with an app on your phone at home depot or Lowe’s for the same price or cheaper with no monthly fee. Shady business practices, pushy salesman working on commission, will say anything to get you to sign up.
    Read More
  7. User Score
    0
    November 1st, 2019
    0 people found this review helpful!
    We began having issues with this crappy company months ago when we started getting false fire alarms resulting in the police and fire department showing up to our home. It took two months to get through to schedule, then they could only schedule it 3 weeks out! I needed to change billing accounts, yet another 2 months to get through to them, and they told me the change would take another 2 months!! What a joke!! Now, another piece of equipment went out, a door sensor, and we can’t even use the stupid system! And guess what, can’t get through to the stupid customer service! I am beyond done. Of course no help to cancel.
    Read More
  8. User Score
    0
    October 20th, 2019
    0 people found this review helpful!
    I had problems with this company from the start – from poor equipment performance to rude, disrespectful and unprofessional customer service agents to technicians that outright lie and forge signatures. I would not recommend this company to my worst enemy. They also have very long difficult cancellation procedure. It has been a month since I requested my account to be canceled and they still have not canceled my account. I had to close my account to stop them from continuing to make fraudulent withdrawals.
    Read More
  9. User Score
    0
    October 16th, 2019
    0 people found this review helpful!
    Three-time cancel appointment then they need to charge extra money for the monthly service fee after the agreement that attitude from the customer sales guy
    Issam
    It’s bad company please stop working with this company
    Read More
  10. User Score
    1
    September 30th, 2019
    0 people found this review helpful!
    Camera installed upside down, technician left anyway. Very difficult to get a technician to come back out to correct the installation problem. Customer service seems as though the camera pictures showing upside down and the technician not making an effort to correct the problem is no big issue, so what !
    Read More
  11. User Score
    0
    September 28th, 2019 Marseilles, IL
    0 people found this review helpful!
    So many issues!
    1. Door to door salesman tricked my elderly mother into signing up and claimed it was LifeAlert. Also quoted her a monthly monitoring fee but wrote the contract at a higher rate than he verbally quoted.
    2. The system malfunctioned within the first week! The technician claimed it was due to bad battery – in their “new” system that they installed. Worked for a few more days after replacing battery and then malfunctioned again late at night. The technician instructed my 83 year old mother to use a step stool so she could remove a screw on top of the unit so she could get the alarm to stop.
    3. With her unit not being monitored due to it not working properly, they then contact her to tell her she needs to sign a new contract that includes an additional $10/month warranty fee. I told them no way was she paying additional for a unit that was not working properly from the start.
    4. I have now contacted them 8 times- each call they apologize and agree to send out a technician to get the system working free of charge to my mother! They never show up and never call to reschedule. So of the nearly 3 months she has had the system, it has only been monitored for approximately 18 days.
    5. Though she signed the work order to have them charge her a set monthly fee, they are now adding an additional $10/month which they are taking from her account. They continue to hassle her to sign a new contract for the additional $10 per month, but she has not signed it.
    6. I have filed a police report since door to door selling is not allowed in my city. I plan to see an attorney if no resolution soon!

    DO NOT WORK WITH THIS COMPANY! THEY ARE EXTREMELY SHEISTY!

    Read More
  12. User Score
    0
    September 8th, 2019 Portland, OR
    0 people found this review helpful!
    Received 2 emergency alerts( beeping so loud, had to send kids upstairs). Tried calling for 3 times customer service. Nothing!!! No one picked up the phone!!! Then had to disconnect power from the wall still beeping. Then took off back panel from main control unit ( it was frozen. Screen won’t work before I start messing with power) disconnected battery. It stopped beeping 😀 WoW!!! Called customer service again they picked up wow I’m dead already!!! Had a nice talk and hooked up everything back. Panel start working. Very disappointed ☹️ What am I paying for???
    Read More
  13. User Score
    0
    September 6th, 2019 Pomona, CA
    0 people found this review helpful!
    We had this co.install 2 mo.ago.since that time the first bill was almost double of what it is supposed to be.Two cameras have stopped working 3 wks after installing.We have called 4 times.Sent 3 emails.Sent 3 text messages.This is week 6 since cameras stopped NO ONE HAS CONTACTED US!!! WE called the salesman 3 times he has been sent 4 text messages.Called main office Nothing.Waiting to see what this next mo.bill is going to be.They have not cleared up first mo.At our wits end with this bunch.STAY AWAY.!!
    Read More
  14. User Score
    0
    August 15th, 2019
    0 people found this review helpful!
    The app is easy to work if it actually connected to my camera, not much to say easy to use, the company alliance security is the worst I’ve ever had I mean awful I’ve been going back and forth with them about my camera not working, it’s been a year now since it hasn’t worked and they still charge me 59 every month, they also sent me to collections which I didn’t owe them anything so they said oh we are sorry and said you don’t owe us since it’s directly taken out of your bank account, yet it’s still in my credit report, they don’t answer they don’t fix problems and they don’t care about your safety all they want is money money money even if they are not completing their end of the contract it’s times to take a lost I will pay for ending my contract even if I never actually received the full service they promised. Trust me don’t give them your service they won’t fix anything.
    Read More
  15. User Score
    1
    August 7th, 2019 Plano, TX
    3 people found this review helpful!
    ALLIANCE SECURITY customer service dept sucks they have very rude and unprofessional customer service reps working for them. I Sold my house and they will not let me out of my contract. i have explained to them several times that i will be moving into an apartment and i cannot take the 3 cameras onto someone else property. i am willing to continue to pay for the system just without the cameras but they will not go down on the price. i am very frustrated at this point. i have been waiting on a supv to get back to me to no avail no one has called me back after 3 attempts of calling and explaining my situation. i even told them i will be willing to take the system with me but they refuse to even hear me out. i wish i never dealt with this company.
    Read More
  16. User Score
    0
    August 6th, 2019 Georgetown, TX
    1 people found this review helpful!
    I was sold the Alliance security system as a package which included an extremely low Direct TV cost, and an extremely low Suddenlink internet cost. The Alliance security system was installed first 7/2/19 at a cost of $70 per month for three years. After that most everything stopped. I did not have my internet cost reduced to $20 per month as promised and I did not have the Direct TV installed at a cost of $35 per month plus the agreed extra charge of $7 per month for the wireless receiver. I was also promised $400 in Good Sam credit ( I received $200 from AT&T) and a $100 Visa card (not received). I wish I had demanded that the Direct TV and internet be installed first. The package only made sense if all the charges were as promised. Alliance denied culpability because they say the other services have nothing to do with them but they continue to let this person do business with them.
    Read More
  17. User Score
    10
    July 24th, 2019
    2 people found this review helpful!
    Perfect experience! Love my alarm system and life alert! This has really been a relief to have. I don’t know how the rating is so low, my friends and I all use this security system and are in love. The customer service always answer my calls
    Read More
  18. User Score
    0
    July 17th, 2019 Great Neck, NY
    2 people found this review helpful!
    For almost ONE YEAR, I’ve been with Alliance Security System. For almost ONE YEAR I have been disputing with them because of what they are charging me. Although my contract is one price, they will sneak to charge you what “THEY” want. Please BEWARE, check those monthly charges!
    Read More
  19. User Score
    2
    July 1st, 2019
    4 people found this review helpful!
    This is, to the best experience I have had, the most shoddy company. I have no paperwork from them to show me the contract, but found they deducted three payments for one month, did not ever pay the amount they agreed to pay to the previous security company, and I CANNOT reach the corporate office to talk with anyone about the problems. I got a RING doorbell/camera and had to sign a contract to get it to work, plus pay insurance on it to continue to work properly. I am most unhappy with myself for ever signing up with them.
    Read More
  20. User Score
    0
    June 27th, 2019 Sublimity, OR
    3 people found this review helpful!
    What a joke!
    This company doesn’t return phone calls. You can sit on the phone for what feels like hours only to be transferred to a voicemail…and they don’t call back!
    You finally get to talk to a real person after trying for weeks only to be put on hold numerous times.
    They get back on the phone and tell you “someone will be calling you back to speak about the issue”
    Me-what issue???
    Them:your cancellation

    Okay…so can you at least tell me how much it cost?
    80% of the remaining months in the contract!!!!!! What kind of stuff?!?!

    I’ll never recommend this POS company to anyone, even if they were the last security company around.

    Read More

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

All reviews are moderated by real people at BestHomeSecurityCompanys.com to make sure they provide an assessment of the company being reviews. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

Our Score
5.9
User Score
1.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Free

Number of Reviews

131
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,444