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#36
Alliance-Security

Alliance Security

Similar to: Protect America

Our Score
5.9
User Score
1.4
Our Score
5.9
User Score
1.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Free

Number of Reviews

118

This Review is maintained by Chase Sagum

Review Last Updated: July 18, 2019

Alliance Security offers home security and home automation complete with indoor cameras, outdoor cameras, and doorbell cameras. Sync your smart home with the Alliance mobile app to control everything from your phone. Unlike other home security companies, overall equipment offered, contract length, and alarm pricing are not shown on Alliance’s website.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

4.8
$34.95-59.99
$199-499

#36
Alliance-Security

1.4
Undisclosed
Undisclosed

Pros

Mobile App

The mobile access is extremely convenient. There is a reliable and fast wireless connection. You can keep control of your home by simply checking your mobile device. You can receive practical notifications by text or email if something triggers sensors.

Save Money & Energy

When you purchase the smart thermostat from Alliance Security, you’ll use about 10% less energy than with a normal thermostat. The average cost savings is $10-15 per customer.

Cons

Limited Availability

Alliance Security is only available in the following 33 states: AL, AR, AZ, CA, CT, DE, FL, GA, IL, IA, LA, MD, MA, MI, MS, MT, NC, NV, NJ, NM, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA, WY.

Professional Installation Only

There is no DIY installation option through Alliance security and installation costs increase for those who want more advanced home automation packages. This will increase the overall upfront costs for customers.

Alliance Security Complaints

We have over 100 Alliance Security reviews on our site and most of them are negative. Their customers rate them 1 out of 10. Below is a summary of complaints we’ve seen about Alliance Security in the past couple of years:

  • Difficult to cancel
  • Poor customer service
  • Unavailable service technicians
  • Not receiving a copy of the contract they signed
  • Undisclosed information about accounts

Our Recommendation

Even with a number of packages to choose from, there are still installation and transparency issues customers should be concerned about. Additionally, the large marjority of negative reviews raise some red flags. For those reasons, we recommend looking into other companies like Protect America and Frontpoint.


About Alliance Security

Alliance Security offers many different options so you can have the security system that works best for you and your situation. They offer seven different packages. With any package you purchase, there is a firefighter smoke monitoring device that comes with it. There is a “special alert” sensor in every package (with no increase in your monitoring rate). You will have a licensed technician come to install your alarm system at a specific time that meets your needs. They will arrive within just one hour of your scheduled installation window (if they are just one minute late, you will receive a free month of monitoring).

Alliance Security works to provide different services for various family situations. They have tailored security packages for the following:

Suburban families – optional paid upgraded
Senior citizens – two-way communication in emergency situation
Single parents – immediate alerts and free mobile app
“Techies” – advanced technology can be added

Their equipment integrates with Amazon Echo, Lux, Nest, Ring, and Yeal Real Living.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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118 Alliance Security Reviews

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  1. User Score
    0
    August 15th, 2019
    0 people found this review helpful!
    The app is easy to work if it actually connected to my camera, not much to say easy to use, the company alliance security is the worst I’ve ever had I mean awful I’ve been going back and forth with them about my camera not working, it’s been a year now since it hasn’t worked and they still charge me 59 every month, they also sent me to collections which I didn’t owe them anything so they said oh we are sorry and said you don’t owe us since it’s directly taken out of your bank account, yet it’s still in my credit report, they don’t answer they don’t fix problems and they don’t care about your safety all they want is money money money even if they are not completing their end of the contract it’s times to take a lost I will pay for ending my contract even if I never actually received the full service they promised. Trust me don’t give them your service they won’t fix anything.
    Read More
  2. User Score
    1
    August 7th, 2019 Plano, TX
    1 people found this review helpful!
    ALLIANCE SECURITY customer service dept sucks they have very rude and unprofessional customer service reps working for them. I Sold my house and they will not let me out of my contract. i have explained to them several times that i will be moving into an apartment and i cannot take the 3 cameras onto someone else property. i am willing to continue to pay for the system just without the cameras but they will not go down on the price. i am very frustrated at this point. i have been waiting on a supv to get back to me to no avail no one has called me back after 3 attempts of calling and explaining my situation. i even told them i will be willing to take the system with me but they refuse to even hear me out. i wish i never dealt with this company.
    Read More
  3. User Score
    0
    August 6th, 2019 Georgetown, TX
    1 people found this review helpful!
    I was sold the Alliance security system as a package which included an extremely low Direct TV cost, and an extremely low Suddenlink internet cost. The Alliance security system was installed first 7/2/19 at a cost of $70 per month for three years. After that most everything stopped. I did not have my internet cost reduced to $20 per month as promised and I did not have the Direct TV installed at a cost of $35 per month plus the agreed extra charge of $7 per month for the wireless receiver. I was also promised $400 in Good Sam credit ( I received $200 from AT&T) and a $100 Visa card (not received). I wish I had demanded that the Direct TV and internet be installed first. The package only made sense if all the charges were as promised. Alliance denied culpability because they say the other services have nothing to do with them but they continue to let this person do business with them.
    Read More
  4. User Score
    10
    July 24th, 2019
    2 people found this review helpful!
    Perfect experience! Love my alarm system and life alert! This has really been a relief to have. I don’t know how the rating is so low, my friends and I all use this security system and are in love. The customer service always answer my calls
    Read More
  5. User Score
    0
    July 17th, 2019 Great Neck, NY
    1 people found this review helpful!
    For almost ONE YEAR, I’ve been with Alliance Security System. For almost ONE YEAR I have been disputing with them because of what they are charging me. Although my contract is one price, they will sneak to charge you what “THEY” want. Please BEWARE, check those monthly charges!
    Read More
  6. User Score
    2
    July 1st, 2019
    3 people found this review helpful!
    This is, to the best experience I have had, the most shoddy company. I have no paperwork from them to show me the contract, but found they deducted three payments for one month, did not ever pay the amount they agreed to pay to the previous security company, and I CANNOT reach the corporate office to talk with anyone about the problems. I got a RING doorbell/camera and had to sign a contract to get it to work, plus pay insurance on it to continue to work properly. I am most unhappy with myself for ever signing up with them.
    Read More
  7. User Score
    0
    June 27th, 2019 Sublimity, OR
    3 people found this review helpful!
    What a joke!
    This company doesn’t return phone calls. You can sit on the phone for what feels like hours only to be transferred to a voicemail…and they don’t call back!
    You finally get to talk to a real person after trying for weeks only to be put on hold numerous times.
    They get back on the phone and tell you “someone will be calling you back to speak about the issue”
    Me-what issue???
    Them:your cancellation

    Okay…so can you at least tell me how much it cost?
    80% of the remaining months in the contract!!!!!! What kind of stuff?!?!

    I’ll never recommend this POS company to anyone, even if they were the last security company around.

    Read More
  8. User Score
    0
    June 1st, 2019
    2 people found this review helpful!
    I need communicate with the company is terrible and I have no answer .I have 3 months with and alar system is urgent
    Read More
  9. User Score
    1
    May 29th, 2019
    4 people found this review helpful!
    I signed up for the service May 14, 2019 and cancel the next day May 15, 2019. You need three different apps to work the system. Door Bell, Camera and security. Which was a headache, I lost connect the same day it was set up. The installer was great. Trying to get a refund is like getting super bowl tickets.I called in to asked about my refund and was informed that only John could process a refund. Conveniently John wasn’t in; left a message still haven’t heard. I will have to get my bank involved.
    Read More
  10. User Score
    0
    May 22nd, 2019 Saint Louis, MO
    4 people found this review helpful!
    Alliance’s Customer Service has told me that a Manager will contact me several of times and I have not had a call back. An alarm system was installed on 5/15 without the ring doorbell which is yet to come. The service person that installed it and said the the ring system should be on his shipment that day and I should be receiving a call to have it installed. No ring doorbell, no call.

    As I am frustrated because I can’t get a manager to call me back and I think that your company is possible a scam. Therefore since we do not have the whole package of what was promised, we will be cancelling in a couple of days if I have not received a call back from a Manager.

    Also, who is monitoring my home if you close at 8:00 pm?, huh?

    Read More
  11. User Score
    0
    May 7th, 2019 Hacienda Heights, CA
    7 people found this review helpful!
    This company is the worst I have ever dealt with. I have never been sent an actual contract. They say I was too late to cancel and I tried cancelling with the salesman. since he did not reply until after my 3 day period, they want me to pay $1800 to cancel my contract. I don’t even have all the equipment I signed up for. Plus, they never told me I had to pay for the Ring subscription. I paid for it and they said they will reimburse me and I have not seen a penny. I have been emailing and calling them for months and they respond with little to no information and it takes forever before they do respond. I just want to cancel my service for good and move on, but they won’t let me unless I pay the $1800. I should have free service for 9 months since I have not been given what I am paying for. This place is such a SCAM!!!!! I will be looking in to suing this garbage company! FRAUD!!!!!
    Read More
  12. User Score
    0
    May 6th, 2019 Flagstaff, AZ
    3 people found this review helpful!
    This company is terrible and so are the third party salesmen they use. Lewis claimed to have Acquired the company that we originally purchased our ADT system through and assured us we were no longer under contract. 10 days later when I called to cancel with ADT I found out that we were still under contract. I called Alliance security to cancel and they told me that I had to do it through Lewis which worked for a third party. Lewis has barely returned any of my calls dragging this this process out for weeks and now he is telling us that we have to pay out our three-year contract in order to cancel because of the time that has lapsed. We signed in 4/10/19 and contacted them on 4/20/19
    Read More
  13. User Score
    0
    May 2nd, 2019
    4 people found this review helpful!
    This security system is by far the worst system I have ever used/ the guy told us during purchase that we were able to cancel at any time and now the company says otherwise even though cancelling was an option when I called. Such a joke. The app doesn’t work 90% of the time and we’ve had multiple occasions where the alarm just went off because we couldn’t turn it off using our phones and had to come in. I will make sure to share my disappointment with anyone who asks. Alliance Security System is the biggest joke!!!
    Read More
  14. User Score
    0
    April 28th, 2019 Minneapolis, MN
    3 people found this review helpful!
    Horrible. We have had our system for a month. It started going iff saying the back garage door was breached. It wasn’t. Then it would shut off and do it again in 10 min or so . This went on for over sn hour. I tried calling customer serv was forwarded to a vm twice. Never recd a call back and strangely with it going on snd off by itself for that length of time the police were never called. That tells me no one is monitoring our system
    Read More
  15. User Score
    0
    April 26th, 2019
    4 people found this review helpful!
    Buyer Beware!! This system was for my Mother’s house an 81 year old woman. We had our security system installed last night and we’re cancelling it today. There are a number of reasons:

    1. The person who came to install our system was the most unprofessional installer I’ve seen from any type of service company. He looked like he’d just rolled out of bed, grabbed whatever shirt he could find and came to our house. He got here at 6:00 and didn’t leave until about 8:30. He proceeded to tell us how he had be shot and stabbed and that’s why he did this job. He did however explain how the keypad system worked. We were VERY uncomfortable. When the company called for a QA call the next day I let them know.

    2. The installation was poor. I could have bought the parts on Amazon and done it myself. They put in a Ring Doorbell, the installer didn’t even get it straight. It also looks terrible on the door. It hangs off about an inch and a half and could easily be pulled off. They supposedly put glass breakage detectors on but we don’t know what windows they are on. We haven’t found them yet.

    3. We did not get a written contract. We signed something but the installer or the company didn’t explain it or leave us a copy. They setup the direct draw from the bank each month and we’re not sure the amount.

    4. The installer gave us the passwords, and of course he has all of them. He never showed us how to change them.

    5. When I called the company to cancel I was sent to an anonymous voicemail system with no explanation or promise to return my call. I see from other reviews that this is a problem. We have stopped payment on the account to make sure we don’t get our account drained.

    All in all I would NEVER use this company for anything. The people who have given positive reviews I find very suspect. This was a HUGE mistake. Go with Protect America, we did.

    Read More
  16. User Score
    0
    April 20th, 2019 Irving, TX
    2 people found this review helpful!
    They spam call frequently. You should not support companies that spam call to get customers.
    Read More
  17. User Score
    0
    March 23rd, 2019
    3 people found this review helpful!
    Terrible service. One of my panels stopped working. It just says that a code is required to pair both panels together. I have called Alliance Security and they didn’t want to give me the code, instead, they want to charge me $250 for a new panel! Also, I am moving in one month, so I have told them that I will not renew my contract with them because I’m not satisfied with there service. They told me if I’m not renewing my contract with them it will cost me $400 because my contract with them is not done yet. I have never seen a company not able to give good customer service satisfaction! I should have gone with ADT like I first thought. Stay away from Alliance Security
    Read More
  18. User Score
    0
    March 19th, 2019 Beckley, WV
    4 people found this review helpful!
    Stay away from this company. I realized after only one day that I had made a mistake. So the first business day I called and cancelled the service. In my state you have a three day period to cancel a contract. And I stopped payments they could have charged. That was 30.00 but to get rid of this service I didn’t regret the fee. PLEASE do not get this service from Alliance Security.
    Read More
  19. User Score
    0
    February 9th, 2019
    7 people found this review helpful!
    Be very aware when you apply for this service that Alliance Security only installs your service they are not responsible for your monitoring or actual account. I just received a letter in the mail from Brinks home security billing me for service i didnt even know I had. On top of all of that its super easy to apply and get the service but to cancell no one can help and they just have you running around to cancell. Today I called Alliance they forwarded me to Brinks and Brinks is forwarding me to Laywer T to cancell my service. This is the biggest joke ever stick to comcast security more expensive but very professional!
    Read More
  20. User Score
    0
    February 7th, 2019
    4 people found this review helpful!
    You cant talk to nobody about a problem,, nobody amswers the phone. Never use this company
    Read More

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Our Score
5.9
User Score
1.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Free

Number of Reviews

118
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,392