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#36
Alliance-Security

Alliance Security

Similar to: Protect America

Our Score
5.9
User Score
1.4
Our Score
5.9
User Score
1.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Free

Number of Reviews

118

This Review is maintained by Chase Sagum

Review Last Updated: July 18, 2019

Alliance Security offers home security and home automation complete with indoor cameras, outdoor cameras, and doorbell cameras. Sync your smart home with the Alliance mobile app to control everything from your phone. Unlike other home security companies, overall equipment offered, contract length, and alarm pricing are not shown on Alliance’s website.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

4.8
$34.95-59.99
$199-499

#36
Alliance-Security

1.4
Undisclosed
Undisclosed

Pros

Mobile App

The mobile access is extremely convenient. There is a reliable and fast wireless connection. You can keep control of your home by simply checking your mobile device. You can receive practical notifications by text or email if something triggers sensors.

Save Money & Energy

When you purchase the smart thermostat from Alliance Security, you’ll use about 10% less energy than with a normal thermostat. The average cost savings is $10-15 per customer.

Cons

Limited Availability

Alliance Security is only available in the following 33 states: AL, AR, AZ, CA, CT, DE, FL, GA, IL, IA, LA, MD, MA, MI, MS, MT, NC, NV, NJ, NM, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA, WY.

Professional Installation Only

There is no DIY installation option through Alliance security and installation costs increase for those who want more advanced home automation packages. This will increase the overall upfront costs for customers.

Alliance Security Complaints

We have over 100 Alliance Security reviews on our site and most of them are negative. Their customers rate them 1 out of 10. Below is a summary of complaints we’ve seen about Alliance Security in the past couple of years:

  • Difficult to cancel
  • Poor customer service
  • Unavailable service technicians
  • Not receiving a copy of the contract they signed
  • Undisclosed information about accounts

Our Recommendation

Even with a number of packages to choose from, there are still installation and transparency issues customers should be concerned about. Additionally, the large marjority of negative reviews raise some red flags. For those reasons, we recommend looking into other companies like Protect America and Frontpoint.


About Alliance Security

Alliance Security offers many different options so you can have the security system that works best for you and your situation. They offer seven different packages. With any package you purchase, there is a firefighter smoke monitoring device that comes with it. There is a “special alert” sensor in every package (with no increase in your monitoring rate). You will have a licensed technician come to install your alarm system at a specific time that meets your needs. They will arrive within just one hour of your scheduled installation window (if they are just one minute late, you will receive a free month of monitoring).

Alliance Security works to provide different services for various family situations. They have tailored security packages for the following:

Suburban families – optional paid upgraded
Senior citizens – two-way communication in emergency situation
Single parents – immediate alerts and free mobile app
“Techies” – advanced technology can be added

Their equipment integrates with Amazon Echo, Lux, Nest, Ring, and Yeal Real Living.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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118 Alliance Security Reviews

1. Select Your Rating:

86
10
7
1
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0=WORST 10=BEST

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  1. User Score
    10
    September 18th, 2018
    1 people found this review helpful!
    Great company, I love my system and the service I get!
    Read More
  2. User Score
    2
    September 13th, 2018 Philadelphia, PA
    4 people found this review helpful!
    They use predatory tactics to locate “new” customer bases and when confronted about this practice become rude and unreasonable. They try to add on tons of fees while offering “free” services.
    Read More
  3. User Score
    2
    August 30th, 2018 Summerville, SC
    5 people found this review helpful!
    I just had them installed a week ago the installer did t have all the items I was to have for my system. He installed what he had and he and the supposed customer service rep said they would ship the items to me and let me know when they would arrive.I have not heard or can I contact them by phone e no matter what option you try you won’t get anyone but a recording. I wabn6to cancel my service but cannot talk to anyone. I think it was a set up to get the system in my home knowing they would not honor what they owe me. I’m not happy and do not like dishonest people.
    Read More
  4. User Score
    0
    August 20th, 2018
    7 people found this review helpful!
    This company is totally unethical. The door to door salesman sold my 91 year old mother ( who obviously has dementia ) a contract for 5 years . She thought he said 1 year . So now , the payment comes out of her bank account every month and she can’t remember how to use it . They will not let her cancel. I’ve been on hold many times for over 25 min. Trying to get help. I wouldn’t advise anyone to use this company.
    Read More
  5. User Score
    0
    August 12th, 2018
    5 people found this review helpful!
    This system is horrible and I need to cancel can’t seem to get in contact with anyone. The doorbell never works and the outside camera is worthless
    Read More
  6. User Score
    0
    August 6th, 2018
    4 people found this review helpful!
    Alliance security is one of the worse systems Available my system hasn’t worked since it was installed and they won’t let me out of my contract they keep giving me the run around Nick A is who’s in charge and he won’t even get on the phone I’ve been more than patient 10 months I’ve gone without my system fully working Any help you could give me regarding getting out of this contract will be greatly appreciated my next step is to hire an attorney
    Read More
  7. User Score
    2
    July 23rd, 2018 Brooksville, FL
    4 people found this review helpful!
    I have trying to contact this company for three (3) days for the purpose of moving one of the glass breakers to another location. Each time I call the answering service picks up and transfers the call to locations where massages state that the mail box is full or music just plays and no one answers. We have only been with this company for one week. I will up date this review at a later date.
    Read More
  8. User Score
    0
    July 18th, 2018 Cincinnati, OH
    4 people found this review helpful!
    To install the system they showed up quickly. Upon installing our phones quit working. My 86 year old mother lives with us she has a medical alert button and on oxygen. Now they telling us they dont have any technicians available and it will take 14 days for someone to come back to repair phone system. Horrible customer service.
    Read More
  9. User Score
    0
    June 28th, 2018 San Luis Obispo, CA
    8 people found this review helpful!
    I think this is a fake company. I have had the security system for almost a year. I have been trying to reach them off and on for about the same time. none of the phone numbers work all go to voice mail that can’t accept new messages because the box is full. Other numbers ring for ever or put you on hold for over 30 minutes maybe longer but I never waited longer than that. Horrible. Save yourself from so much frustration.
    Read More
  10. User Score
    0
    June 21st, 2018 Portland, OR
    8 people found this review helpful!
    They came to us with a “free equipment” deal since we are on a corner lot on two busy streets. We thought it sounded like a good deal, so we signed up for their service without them ever once mentioning that if we cancelled due to dissatisfaction or for life changes that we’d be required to BUY OUT the rest of our ‘contract’ which we didn’t even know we HAD. The doorbell camera stopped recording after two weeks and several calls were made that were dumped to voicemail and not a single call was returned. We still kept the service at that point because it didn’t seem worth it to try to get in touch to cancel. I finally called this week to cancel due to a divorce – first attempt was a 40 minute hold time without getting to anyone, the second I held for 15 and the rep said we’d have to pay in – but suggested I just ditch the financial responsibility on my soon-to-be-ex husband since it was in his name?!?!?! SERIOUSLY? AVOID this company!
    Read More
  11. User Score
    0
    June 20th, 2018 Orlando, FL
    8 people found this review helpful!
    THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH, THEY DO NOT EVEN DESERVE A NUMBER ON THE SCALE. I HAVE DEALT WITH SOME REALLY SHADY AND AWFUL COMPANIES BEFORE BUT THIS ONE SURPASSES ALL OF THEM! DO NOT, I REPEAT DO NOT DO BUSINESS WITH THESE PHONY BUSINESS PEOPLE. I WOULD LOVE TO GO INTO GREAT DETAIL ABOUT MY EXPERIENCE BUT IT WOULD TAKE HOURS, TRUST ME, THEY ARE THE DEVIL……
    Read More
  12. User Score
    0
    June 6th, 2018 Denver, CO
    4 people found this review helpful!
    I told them i was not interested in their product 2 years ago and they have been calling me ever since. They harassed me over the phone and showed me that they do not care.

    dont do business with them

    Read More
  13. User Score
    1
    May 31st, 2018 Silver Spring, MD
    4 people found this review helpful!
    After Alliance persuaded me to purchase the system before I was ready, I never received what I was promised. It was in January and I’m still waiting for my door bell video camera. Each time I call they say its on the way but; it never comes. Poor customer service.
    Read More
  14. User Score
    0
    May 9th, 2018 Farmville, NC
    7 people found this review helpful!
    Horrible system does not work do not buy. I had a fire on my porch with the door open and the alarm 5 feet from the door and it never went off!!!! I had one battery operated detector in the house 18 feet deep in the house from the door and that battery personal detector went off and I ran upstairs and my house was filled with smoke and my porch was on fire. Saved my life and house! Alliance detector never went off and they won’t let me out of contract either. Do not buy it!!!!!!!!!!
    Read More
  15. User Score
    2
    May 8th, 2018 Arlington, TX
    4 people found this review helpful!
    poor customer service
    Read More
  16. User Score
    10
    May 3rd, 2018
    8 people found this review helpful!
    Well I was scammed by Pros On Call a company representing Alliance Security. They claimed my security contract had been sold and they were taking it over. They ran my credit without my authorization, signed me up, scheduled an appointment to “update my equipment”. After they left I called my current provider to inquire when my contract had been sold…..found out I had been duped. Once I received my “new contract via email” I called the Main Office of Alliance Security out of Cranston, RI. I spoke with a representative by the name of Nico M. and he went above and beyond to assist me. I emailed him all the paperwork I had and he talked with the people at this company to resolve my problem. They cancelled the contract I had been scammed to sign and were checking others in my area to make sure no one else had been taken advantage of. I was extremely satisfied with the service I received from him and upon completion of our conversation felt that Alliance Security does have people with integrity and great business practices like Nico M.
    Read More
  17. User Score
    0
    April 17th, 2018 Madison, AL
    4 people found this review helpful!
    What a harrassing company. Calls several times a day. I have asked to be taken off their call list by pressing the directed number.
    When I stayed on the line and asked the sales person to take me off the list the calls increased and when I say yes I want to speak to someone the automation system hangs up.
    A company that is this desperate must have be in bad financial standing . Who would trust their home or business security to a con company like this. I now have a sign in my yard stating my feelings about the company and have had several people stop and tell me they had the same experience.
    Read More
  18. User Score
    0
    April 11th, 2018 Round Rock, TX
    3 people found this review helpful!
    I have spoken with a lawyer after receiving non stop calls(1-12 calls a day) for months now and have recorded conversations with them asking over 10 times for them to stop calling me on recorded conversations. I just called them back 7 times from the number they called me from twice today and was hung up on after hearing silence for 10-20 seconds the first 6 times after they answered. I asked immediately for a supervisor on the 7th call and let him know I am planning to sue them for harassment and this was their last chance. If i hear from them again I will update this review after taking legal action. That said, if your having the same issue I highly recommend speaking with a lawyer and asking if you can sue for this kind of harassment. Make sure you are on the national Do Not Call registry for telemarketing. The number is 1-888-382-1222 (TTY: 1-866-290-4236) to get on the list and only takes a minute. Hope this helps anyone having the same issue!
    Read More
  19. User Score
    0
    April 3rd, 2018 Casselberry, FL
    5 people found this review helpful!
    This company called me saying they were GE- Honeywell. Also Alliance made the equipment for GE Honeywell. Zack F. sounds like hemdoes’t know what he is talking about. He said he was a senior manager. He said every thing was free.
    Read More
  20. User Score
    0
    March 22nd, 2018
    11 people found this review helpful!
    I called Alliance Security at the urging of a friend. I spoke to a young man who gave me a overall price of $54.99. He asked for the last four digits of my social and when I asked why, he said it was to set up an account password. The following day, I got a notification that the company had ran my credit report WITHOUT my consent! They also wanted me to sign a 5 year agreement. When I confronted them about this, they gave me the runaround. I’m still trying to get this inquiry removed from my credit report!
    Read More

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Our Score
5.9
User Score
1.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Free

Number of Reviews

118
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,392