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#36
Alliance-Security

Alliance Security

Similar to: Protect America

Our Score
5.9
User Score
1.3
Our Score
5.9
User Score
1.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Free

Number of Reviews

126

This Review is maintained by Chase Sagum

Review Last Updated: July 18, 2019

Alliance Security offers home security and home automation complete with indoor cameras, outdoor cameras, and doorbell cameras. Sync your smart home with the Alliance mobile app to control everything from your phone. Unlike other home security companies, overall equipment offered, contract length, and alarm pricing are not shown on Alliance’s website.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#36
Alliance-Security

1.3
Undisclosed
Undisclosed

Pros

Mobile App

The mobile access is extremely convenient. There is a reliable and fast wireless connection. You can keep control of your home by simply checking your mobile device. You can receive practical notifications by text or email if something triggers sensors.

Save Money & Energy

When you purchase the smart thermostat from Alliance Security, you’ll use about 10% less energy than with a normal thermostat. The average cost savings is $10-15 per customer.

Cons

Limited Availability

Alliance Security is only available in the following 33 states: AL, AR, AZ, CA, CT, DE, FL, GA, IL, IA, LA, MD, MA, MI, MS, MT, NC, NV, NJ, NM, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA, WY.

Professional Installation Only

There is no DIY installation option through Alliance security and installation costs increase for those who want more advanced home automation packages. This will increase the overall upfront costs for customers.

Alliance Security Complaints

We have over 100 Alliance Security reviews on our site and most of them are negative. Their customers rate them 1 out of 10. Below is a summary of complaints we’ve seen about Alliance Security in the past couple of years:

  • Difficult to cancel
  • Poor customer service
  • Unavailable service technicians
  • Not receiving a copy of the contract they signed
  • Undisclosed information about accounts

Our Recommendation

Even with a number of packages to choose from, there are still installation and transparency issues customers should be concerned about. Additionally, the large marjority of negative reviews raise some red flags. For those reasons, we recommend looking into other companies like Protect America and Frontpoint.


About Alliance Security

Alliance Security offers many different options so you can have the security system that works best for you and your situation. They offer seven different packages. With any package you purchase, there is a firefighter smoke monitoring device that comes with it. There is a “special alert” sensor in every package (with no increase in your monitoring rate). You will have a licensed technician come to install your alarm system at a specific time that meets your needs. They will arrive within just one hour of your scheduled installation window (if they are just one minute late, you will receive a free month of monitoring).

Alliance Security works to provide different services for various family situations. They have tailored security packages for the following:

Suburban families – optional paid upgraded
Senior citizens – two-way communication in emergency situation
Single parents – immediate alerts and free mobile app
“Techies” – advanced technology can be added

Their equipment integrates with Amazon Echo, Lux, Nest, Ring, and Yeal Real Living.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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126 Alliance Security Reviews

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  1. User Score
    1
    May 31st, 2018 Silver Spring, MD
    4 people found this review helpful!
    After Alliance persuaded me to purchase the system before I was ready, I never received what I was promised. It was in January and I’m still waiting for my door bell video camera. Each time I call they say its on the way but; it never comes. Poor customer service.
    Read More
  2. User Score
    0
    May 9th, 2018 Farmville, NC
    7 people found this review helpful!
    Horrible system does not work do not buy. I had a fire on my porch with the door open and the alarm 5 feet from the door and it never went off!!!! I had one battery operated detector in the house 18 feet deep in the house from the door and that battery personal detector went off and I ran upstairs and my house was filled with smoke and my porch was on fire. Saved my life and house! Alliance detector never went off and they won’t let me out of contract either. Do not buy it!!!!!!!!!!
    Read More
  3. User Score
    2
    May 8th, 2018 Arlington, TX
    4 people found this review helpful!
    poor customer service
    Read More
  4. User Score
    10
    May 3rd, 2018
    8 people found this review helpful!
    Well I was scammed by Pros On Call a company representing Alliance Security. They claimed my security contract had been sold and they were taking it over. They ran my credit without my authorization, signed me up, scheduled an appointment to “update my equipment”. After they left I called my current provider to inquire when my contract had been sold…..found out I had been duped. Once I received my “new contract via email” I called the Main Office of Alliance Security out of Cranston, RI. I spoke with a representative by the name of Nico M. and he went above and beyond to assist me. I emailed him all the paperwork I had and he talked with the people at this company to resolve my problem. They cancelled the contract I had been scammed to sign and were checking others in my area to make sure no one else had been taken advantage of. I was extremely satisfied with the service I received from him and upon completion of our conversation felt that Alliance Security does have people with integrity and great business practices like Nico M.
    Read More
  5. User Score
    0
    April 17th, 2018 Madison, AL
    4 people found this review helpful!
    What a harrassing company. Calls several times a day. I have asked to be taken off their call list by pressing the directed number.
    When I stayed on the line and asked the sales person to take me off the list the calls increased and when I say yes I want to speak to someone the automation system hangs up.
    A company that is this desperate must have be in bad financial standing . Who would trust their home or business security to a con company like this. I now have a sign in my yard stating my feelings about the company and have had several people stop and tell me they had the same experience.
    Read More
  6. User Score
    0
    April 11th, 2018 Round Rock, TX
    3 people found this review helpful!
    I have spoken with a lawyer after receiving non stop calls(1-12 calls a day) for months now and have recorded conversations with them asking over 10 times for them to stop calling me on recorded conversations. I just called them back 7 times from the number they called me from twice today and was hung up on after hearing silence for 10-20 seconds the first 6 times after they answered. I asked immediately for a supervisor on the 7th call and let him know I am planning to sue them for harassment and this was their last chance. If i hear from them again I will update this review after taking legal action. That said, if your having the same issue I highly recommend speaking with a lawyer and asking if you can sue for this kind of harassment. Make sure you are on the national Do Not Call registry for telemarketing. The number is 1-888-382-1222 (TTY: 1-866-290-4236) to get on the list and only takes a minute. Hope this helps anyone having the same issue!
    Read More
  7. User Score
    0
    April 3rd, 2018 Casselberry, FL
    5 people found this review helpful!
    This company called me saying they were GE- Honeywell. Also Alliance made the equipment for GE Honeywell. Zack F. sounds like hemdoes’t know what he is talking about. He said he was a senior manager. He said every thing was free.
    Read More
  8. User Score
    0
    March 22nd, 2018
    11 people found this review helpful!
    I called Alliance Security at the urging of a friend. I spoke to a young man who gave me a overall price of $54.99. He asked for the last four digits of my social and when I asked why, he said it was to set up an account password. The following day, I got a notification that the company had ran my credit report WITHOUT my consent! They also wanted me to sign a 5 year agreement. When I confronted them about this, they gave me the runaround. I’m still trying to get this inquiry removed from my credit report!
    Read More
  9. User Score
    0
    March 21st, 2018
    6 people found this review helpful!
    These people blow my phone up every day and change the phone number they call from. I get 6 or 7 calls from them everyday. I would not get security from them if they were the last security company on earth!
    Read More
  10. User Score
    10
    March 3rd, 2018
    8 people found this review helpful!
    Found out about this company through a friend figured we do some research and try them out.

    Really liked the website and plans they have and decided to give them a shot.

    Firstly, their customer service is amazing, im not sure why they have such a bad review.

    Ultimately, we have had their service now for two years with our business and the home.

    Its great no problems at all. You guys get my ten stars

    Read More
  11. User Score
    1
    March 2nd, 2018
    3 people found this review helpful!
    I should have stayed with my previous alarm company. They had me in there system with the wrong address and phone number yeah it took me over 3 months to get this fixed I’m constantly having problems with my alarm I’m having a service call
    Read More
  12. User Score
    0
    February 26th, 2018
    7 people found this review helpful!
    Alliance is at it again. Robocalling cell phones in violation of Federal Law. I was woken up by a robocall on a Saturday morning. Started recording the call and was eventually connected to an Alliance security representative to schedule my installation. When I called later to cancel my appointment they were very high pressure and it took me almost an hour to cancel.

    Bottom line: would you trust a company that is willing to violate federal law to obtain customers with you home and family security? I would not.

    Read More
  13. User Score
    10
    February 15th, 2018
    5 people found this review helpful!
    This company was amazing. I wasnt the easiest customer gave them a tough time but they never got upset, rude, and did their best to make sure i was happy.
    Read More
  14. User Score
    0
    February 1st, 2018 North Las Vegas, NV
    1 people found this review helpful!
    Just plan poor. Service calls are over two weeks out.
    Read More
  15. User Score
    0
    January 29th, 2018
    7 people found this review helpful!
    I should have stuck with my first instinct. I was told so many things and given extra months of free service due to the installer not having the full equipment on his scheduled installation. Well I was billed in Dec of all months for the two additional free months that I was promised. I called and was told they would reverse the charges. Here it is Jan 29th and still no refund. Or no return calls after leaving message at least three different times.
    Read More
  16. User Score
    0
    January 19th, 2018
    8 people found this review helpful!
    This is the worst security system I ever had in my life.The customer service is impossiable to get a hold of and the person that you need to talk to cancel service won’t let you because you have a three year contract with them telling you you have to pay two thousand dollars to get out of it. They never finished installing my equipment and still has not finish and charged me way to much for my service that I don’t have.
    Read More
  17. User Score
    0
    January 11th, 2018
    6 people found this review helpful!
    Security cameras install with alarm system arlo cameras have have the hardes time trying to get these cameras working all the batterys they send are dead won’t recharge up got in Sept 2017 work only one and half month haven’t worked since calk and call complaing no result as of today 01-11-2018
    Read More
  18. User Score
    0
    December 29th, 2017 Vero Beach, FL
    6 people found this review helpful!
    TERRIBLE! TERRIBLE! After being raped financially for 3 months with virtually no service, inferior products and faulty alarms, I requested to cancel. Spoke with a Kevin who threatened me with litigation and physically (proof their service is abysmal).
    TRY ANOTHER COMPANY!
    Read More
  19. User Score
    10
    December 22nd, 2017
    3 people found this review helpful!
    Alliance security is by far the best security and home automation company hands down. There customer service is amazing as well as the equipment and technical support. Amazing sales men and women as well. I would recommend alliance security to all my friends and family or anybody that would like to know there home is safe while your sleeping or away.
    Read More
  20. User Score
    0
    December 7th, 2017 Baton Rouge, LA
    7 people found this review helpful!
    This company sold my elderly mother who has dementia a security system that she does not need. Because she signed a 3 yr contract, they will not allow me to cancel – even though I am in possession of a Power of Attorney on behalf of my mother. My mother cannot afford this security system and they will not allow her to discontinue the service. No compassion whatsoever. They got lied to by a dementia patient basically – but they are offering zero help to correct this. So if you have elderly people in your family who live alone – BEWARE of companies like this who take advantage of them!
    Read More

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Our Score
5.9
User Score
1.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Free

Number of Reviews

126
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,431