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#36
Alliance-Security

Alliance Security

Similar to: Protect America

Our Score
5.9
User Score
1.4
Our Score
5.9
User Score
1.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Free

Number of Reviews

118

This Review is maintained by Chase Sagum

Review Last Updated: July 18, 2019

Alliance Security offers home security and home automation complete with indoor cameras, outdoor cameras, and doorbell cameras. Sync your smart home with the Alliance mobile app to control everything from your phone. Unlike other home security companies, overall equipment offered, contract length, and alarm pricing are not shown on Alliance’s website.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

4.8
$34.95-59.99
$199-499

#36
Alliance-Security

1.4
Undisclosed
Undisclosed

Pros

Mobile App

The mobile access is extremely convenient. There is a reliable and fast wireless connection. You can keep control of your home by simply checking your mobile device. You can receive practical notifications by text or email if something triggers sensors.

Save Money & Energy

When you purchase the smart thermostat from Alliance Security, you’ll use about 10% less energy than with a normal thermostat. The average cost savings is $10-15 per customer.

Cons

Limited Availability

Alliance Security is only available in the following 33 states: AL, AR, AZ, CA, CT, DE, FL, GA, IL, IA, LA, MD, MA, MI, MS, MT, NC, NV, NJ, NM, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA, WY.

Professional Installation Only

There is no DIY installation option through Alliance security and installation costs increase for those who want more advanced home automation packages. This will increase the overall upfront costs for customers.

Alliance Security Complaints

We have over 100 Alliance Security reviews on our site and most of them are negative. Their customers rate them 1 out of 10. Below is a summary of complaints we’ve seen about Alliance Security in the past couple of years:

  • Difficult to cancel
  • Poor customer service
  • Unavailable service technicians
  • Not receiving a copy of the contract they signed
  • Undisclosed information about accounts

Our Recommendation

Even with a number of packages to choose from, there are still installation and transparency issues customers should be concerned about. Additionally, the large marjority of negative reviews raise some red flags. For those reasons, we recommend looking into other companies like Protect America and Frontpoint.


About Alliance Security

Alliance Security offers many different options so you can have the security system that works best for you and your situation. They offer seven different packages. With any package you purchase, there is a firefighter smoke monitoring device that comes with it. There is a “special alert” sensor in every package (with no increase in your monitoring rate). You will have a licensed technician come to install your alarm system at a specific time that meets your needs. They will arrive within just one hour of your scheduled installation window (if they are just one minute late, you will receive a free month of monitoring).

Alliance Security works to provide different services for various family situations. They have tailored security packages for the following:

Suburban families – optional paid upgraded
Senior citizens – two-way communication in emergency situation
Single parents – immediate alerts and free mobile app
“Techies” – advanced technology can be added

Their equipment integrates with Amazon Echo, Lux, Nest, Ring, and Yeal Real Living.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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118 Alliance Security Reviews

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86
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  1. User Score
    0
    March 21st, 2018
    6 people found this review helpful!
    These people blow my phone up every day and change the phone number they call from. I get 6 or 7 calls from them everyday. I would not get security from them if they were the last security company on earth!
    Read More
  2. User Score
    10
    March 3rd, 2018
    8 people found this review helpful!
    Found out about this company through a friend figured we do some research and try them out.

    Really liked the website and plans they have and decided to give them a shot.

    Firstly, their customer service is amazing, im not sure why they have such a bad review.

    Ultimately, we have had their service now for two years with our business and the home.

    Its great no problems at all. You guys get my ten stars

    Read More
  3. User Score
    1
    March 2nd, 2018
    2 people found this review helpful!
    I should have stayed with my previous alarm company. They had me in there system with the wrong address and phone number yeah it took me over 3 months to get this fixed I’m constantly having problems with my alarm I’m having a service call
    Read More
  4. User Score
    0
    February 26th, 2018
    6 people found this review helpful!
    Alliance is at it again. Robocalling cell phones in violation of Federal Law. I was woken up by a robocall on a Saturday morning. Started recording the call and was eventually connected to an Alliance security representative to schedule my installation. When I called later to cancel my appointment they were very high pressure and it took me almost an hour to cancel.

    Bottom line: would you trust a company that is willing to violate federal law to obtain customers with you home and family security? I would not.

    Read More
  5. User Score
    10
    February 15th, 2018
    5 people found this review helpful!
    This company was amazing. I wasnt the easiest customer gave them a tough time but they never got upset, rude, and did their best to make sure i was happy.
    Read More
  6. User Score
    0
    February 1st, 2018 North Las Vegas, NV
    1 people found this review helpful!
    Just plan poor. Service calls are over two weeks out.
    Read More
  7. User Score
    0
    January 29th, 2018
    7 people found this review helpful!
    I should have stuck with my first instinct. I was told so many things and given extra months of free service due to the installer not having the full equipment on his scheduled installation. Well I was billed in Dec of all months for the two additional free months that I was promised. I called and was told they would reverse the charges. Here it is Jan 29th and still no refund. Or no return calls after leaving message at least three different times.
    Read More
  8. User Score
    0
    January 19th, 2018
    8 people found this review helpful!
    This is the worst security system I ever had in my life.The customer service is impossiable to get a hold of and the person that you need to talk to cancel service won’t let you because you have a three year contract with them telling you you have to pay two thousand dollars to get out of it. They never finished installing my equipment and still has not finish and charged me way to much for my service that I don’t have.
    Read More
  9. User Score
    0
    January 11th, 2018
    6 people found this review helpful!
    Security cameras install with alarm system arlo cameras have have the hardes time trying to get these cameras working all the batterys they send are dead won’t recharge up got in Sept 2017 work only one and half month haven’t worked since calk and call complaing no result as of today 01-11-2018
    Read More
  10. User Score
    0
    December 29th, 2017 Vero Beach, FL
    6 people found this review helpful!
    TERRIBLE! TERRIBLE! After being raped financially for 3 months with virtually no service, inferior products and faulty alarms, I requested to cancel. Spoke with a Kevin who threatened me with litigation and physically (proof their service is abysmal).
    TRY ANOTHER COMPANY!
    Read More
  11. User Score
    10
    December 22nd, 2017
    3 people found this review helpful!
    Alliance security is by far the best security and home automation company hands down. There customer service is amazing as well as the equipment and technical support. Amazing sales men and women as well. I would recommend alliance security to all my friends and family or anybody that would like to know there home is safe while your sleeping or away.
    Read More
  12. User Score
    0
    December 7th, 2017 Baton Rouge, LA
    7 people found this review helpful!
    This company sold my elderly mother who has dementia a security system that she does not need. Because she signed a 3 yr contract, they will not allow me to cancel – even though I am in possession of a Power of Attorney on behalf of my mother. My mother cannot afford this security system and they will not allow her to discontinue the service. No compassion whatsoever. They got lied to by a dementia patient basically – but they are offering zero help to correct this. So if you have elderly people in your family who live alone – BEWARE of companies like this who take advantage of them!
    Read More
  13. User Score
    5
    November 2nd, 2017
    3 people found this review helpful!
    I did there cert2 in security It was a great course both the teacher were great but Lloyd W. was so funny you’ll have a fun time learning with him

    But the ceo is not the greatest he try to cancel cause we only had 12 people attending so the total $6000 for the course and not enough money for him

    Read More
  14. User Score
    0
    October 10th, 2017 Portersville, PA
    3 people found this review helpful!
    This has been the worst experience we have ever had with a company! It took 2 installers over 1 week to get the alarm functioning properly and to stop the false alarms. We were offered 2 months free when they were trying to get our business. It was never included in our contract and no one knew anything about it. So much for recorded lines. We also were promised a promotional echo dot and “smart bulb”. 6 wks later and still have not received. I have called MULTIPLE times and spoke with customer service. STILL HAVE NOT GOTTEN ANYWHERE. Experience has been poor all around and we are stuck for 5 years.
    Read More
  15. User Score
    0
    October 10th, 2017 Loxley, AL
    2 people found this review helpful!
    I receive 2-5 calls everyday from this company. They are spoofing local cell numbers so that I am more apt to answer the call. I hang up immediately. I call back to the number showing on my caller ID and it belongs to an individual who has no knowledge that the call is taking place. I also received a call from someone asking if I had just called them about an alarm system. So, today I stayed on the phone through the recording to get to a person. I asked the salesperson for the full name of the company and where they were located – he said New Mexico. I told him they were spoofing cell numbers of unsuspecting people to try to get call recipients to take the calls. He said he had no knowledge of that because he was just a salesperson. I asked him for the number to call him back directly. He asked me to get a pen and paper and I told him I was ready. He then hung up on me. I am going to report this to the FCC, CFPB and any other agency with initials that seems appropriate.
    Read More
  16. User Score
    0
    October 9th, 2017 West Orange, NJ
    2 people found this review helpful!
    THIS COMPANY KEEPS CALLING MY CELL PHONE & SOLICITING ME AFTER I REQUESTED NUMEROUS AMOUNT OF TIMES TO STOP.
    IT DOESN’T MATTER HOW MANY NUMBERS I BLOCK, THEY KEEP CALLING FROM OTHER NUMBERS.
    FINALLY I TRY CONTACTING THE MAIN OFFICE, BEING ON HOLD FOR 10 MINUTES, IT ALSO HUNG UP.

    I HAD TO CONTACT THE DISPATCHERS TO REMOVE MY NUMBER – LET SEE IF THIS WORKS…..

    Read More
  17. User Score
    0
    October 6th, 2017 Irving, TX
    1 people found this review helpful!
    very bad service,we call for install on two weeks ago, but they don’t bring our equirment , the guy said he wil be back after one week ,utill now still waiting for .
    Read More
  18. User Score
    0
    August 22nd, 2017 East Providence, RI
    2 people found this review helpful!
    This company is a scam and sells you a cheaply made system that you are better off buying in one purchase at a best buy or any electronics store.
    Read More
  19. User Score
    10
    August 21st, 2017
    1 people found this review helpful!
    Loving our new system! We’ve always lived in a relatively safe area, but you can never be too careful! Thank you!!
    Read More
  20. User Score
    0
    August 17th, 2017 Chicago, IL
    5 people found this review helpful!
    I received a robo call from this company from a bogus local phone number. I played along so I could find out what company was doing this to me. The advertisement robo person’s voice is one that is used for various advertisements that continuously call my phone number that is registered on the Do Not Call List. This is extremely frustrating. I will specifically NEVER use anyone who contacts me this way. Plus, I will file complaints as well. Any and all companies that chose this route of advertising will never have my business.
    Read More

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Our Score
5.9
User Score
1.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Free

Number of Reviews

118
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,392