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#37
Alliance-Security

Alliance Security

Similar to: Protect America

Our Score
5.9
User Score
1.3
Our Score
5.9
User Score
1.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Free

Number of Reviews

131

This Review is maintained by Chase Sagum

Review Last Updated: July 18, 2019

Alliance Security offers home security and home automation complete with indoor cameras, outdoor cameras, and doorbell cameras. Sync your smart home with the Alliance mobile app to control everything from your phone. Unlike other home security companies, overall equipment offered, contract length, and alarm pricing are not shown on Alliance’s website.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#37
Alliance-Security

1.3
Undisclosed
Undisclosed

Pros

Mobile App

The mobile access is extremely convenient. There is a reliable and fast wireless connection. You can keep control of your home by simply checking your mobile device. You can receive practical notifications by text or email if something triggers sensors.

Save Money & Energy

When you purchase the smart thermostat from Alliance Security, you’ll use about 10% less energy than with a normal thermostat. The average cost savings is $10-15 per customer.

Cons

Limited Availability

Alliance Security is only available in the following 33 states: AL, AR, AZ, CA, CT, DE, FL, GA, IL, IA, LA, MD, MA, MI, MS, MT, NC, NV, NJ, NM, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA, WY.

Professional Installation Only

There is no DIY installation option through Alliance security and installation costs increase for those who want more advanced home automation packages. This will increase the overall upfront costs for customers.

Alliance Security Complaints

We have over 100 Alliance Security reviews on our site and most of them are negative. Their customers rate them 1 out of 10. Below is a summary of complaints we’ve seen about Alliance Security in the past couple of years:

  • Difficult to cancel
  • Poor customer service
  • Unavailable service technicians
  • Not receiving a copy of the contract they signed
  • Undisclosed information about accounts

Our Recommendation

Even with a number of packages to choose from, there are still installation and transparency issues customers should be concerned about. Additionally, the large marjority of negative reviews raise some red flags. For those reasons, we recommend looking into other companies like Protect America and Frontpoint.


About Alliance Security

Alliance Security offers many different options so you can have the security system that works best for you and your situation. They offer seven different packages. With any package you purchase, there is a firefighter smoke monitoring device that comes with it. There is a “special alert” sensor in every package (with no increase in your monitoring rate). You will have a licensed technician come to install your alarm system at a specific time that meets your needs. They will arrive within just one hour of your scheduled installation window (if they are just one minute late, you will receive a free month of monitoring).

Alliance Security works to provide different services for various family situations. They have tailored security packages for the following:

Suburban families – optional paid upgraded
Senior citizens – two-way communication in emergency situation
Single parents – immediate alerts and free mobile app
“Techies” – advanced technology can be added

Their equipment integrates with Amazon Echo, Lux, Nest, Ring, and Yeal Real Living.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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131 Alliance Security Reviews

1. Select Your Rating:

97
12
7
1
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0=WORST 10=BEST

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  1. User Score
    1
    August 8th, 2017 Downey, CA
    0 people found this review helpful!
    Continuously getting locked out of the house and can’t get help. Hung up on several times.
    Read More
  2. User Score
    0
    July 24th, 2017 Sanford, CO
    2 people found this review helpful!
    My system has not worked since its installation in October 2016. I have been calling both
    Alliance Security and Monitronics for over 7 months and they have not fixed my system. These two companies are the worst companies I have ever dealt with in my 60 year old life!
    Read More
  3. User Score
    1
    July 22nd, 2017
    0 people found this review helpful!
    I was to pay $39.99 mth. for 36 mths. The price kept going up I noticed on our monthly statements. I looked at our contract to make sure we didn’t miss something stating the price will go up. Nothing! It stated going up a little here a little there. I guess they thought we won’t notice. Now it’s $48.25. We got the system in july 2014. This is july 2017. It’s been 36 months now. I’m cancelling!
    Read More
  4. User Score
    10
    July 11th, 2017 Providence, RI
    1 people found this review helpful!
    Michael was very nice very knowledgeable He did his work fast respected the house and family Would recommend him
    Read More
  5. User Score
    0
    June 21st, 2017 Montgomery, AL
    3 people found this review helpful!
    did not appreciate a phone call to try to sell this product at 5AM. I believe this is against the law to call this early. Woke from a sound sleep, scared that something had happened to a family member. Please stop this practice. Would NEVER do business with this company
    Read More
  6. User Score
    0
    June 20th, 2017
    2 people found this review helpful!
    Poor. I received a robo call at 5:32 am!
    Read More
  7. User Score
    0
    June 20th, 2017 Wayne, NJ
    3 people found this review helpful!
    I also received a phone call from them in the middle of the night. NEVER would I do business with people like this.

    I will add this is a robocall and I did not seek them out for any reason whatsoever.

    Read More
  8. User Score
    10
    June 17th, 2017 Saint Albans, WV
    3 people found this review helpful!
    Alliance Security is an amazing company hands down!! All of these reviews I have read sound like the people wrote them on their worst day. The company and its reps are beyond professional. Look at the reviews of vivint, ADT, or any other security system company you’re going to see that the good reviews with Alliance outweigh the bad by a landslide. Just go to Trustpilot.com. They have a 9.7/10 rating with over 2,100 reviews. Don’t let these bad reviews on this website steer you away from the #1 security system company in the US.
    Read More
  9. User Score
    0
    June 16th, 2017 Huntsville, AL
    2 people found this review helpful!
    We get phone calls from them at 3:00 o’clock in the morning trying to sell us their products. Terrible company, wouldn’t buy their product if I lived in a war zone.
    Read More
  10. User Score
    9
    June 13th, 2017
    1 people found this review helpful!
    $44.95 per month with a 3 year contract . no installation charges and the installer was on time and very personable .quality equipment and easy to use . $44.95 includes replacement of damaged equipment , if needed . I can’t wait to get a smart phone .
    Read More
  11. User Score
    0
    May 30th, 2017 Peterborough, NH
    3 people found this review helpful!
    They call repeatedly. Several times in the last hour just today alone, and when I asked them to remove my name from their list, they said “no, if we can find your address then the thieves can too and we want you to be safe.” I hung up and they called back.

    The have the ethics of a leech. Or a politician – take your pick. I would never do business with them under any circumstances.

    Read More
  12. User Score
    0
    May 26th, 2017 Cranston, RI
    3 people found this review helpful!
    1st of all, I did sign a 3rd year contract which I shouldn’t have. At that time, that’s what they were offering, but way way to long of a contract. I did that because they told me face to face they would never increase my monthly rate, which is way to high as I found out. Please read the very small print that says they can raise your monthly fees by 5% anytime they want to, which they did. I will never, never, never use this security company ever again. I hate it. Thank God my contract ends this year. There customer service dept. sucks. I should have stayed with ADT.
    Read More
  13. User Score
    10
    May 22nd, 2017
    0 people found this review helpful!
    Alliance Security provided our small family with the security we needed, at the right price.
    Read More
  14. User Score
    1
    April 20th, 2017
    2 people found this review helpful!
    Had problems from the beginning with the system over and over then when our contract was over they said we had to send in a letter and when we did they told me it wasn’t my signature and then I had to take a picture of the letter and email it to them then they said they couldn’t print it out and had to send anouther one. They keep dragging it out just so they can keep what customers they have and continue to bill them. We even stopped payment and they still continued to Bill us. I would not recommend this company for anyone.
    Read More
  15. User Score
    0
    April 12th, 2017 Wilmington, DE
    6 people found this review helpful!
    These people flagrantly violate the federal Do Not Call list, the Telephone Consumer Protection Act & the Telemarketing Sales Rules. A pending lawsuit is in litigation in the State of New Jersey regarding the above being violated, & in the court filing, NJ cites the failure of Alliance to abide by the terms agreed upon from the FTC case in 2014. Are you a victim? Do yourself a favor & use the court system, the TCPA gives you that right. Hire a consumer lawyer familiar with TCPA violations, or do it yourself in Small Claims court. Keep a log of all illegal auto-dialed calls from them. BTW, they are using software from Omega Services/calleridmanagement.com to auto-dial sales calls, that’s why your Caller ID has different #’s for the calls. Multiple individual lawsuits have been filed regarding the continued TCPA violations, plus several Class Action lawsuits are in the process of being filed. You can join one of those in lieu of an individual lawsuit. I have heard from a few sources that the FTC is considering another round of litigation, as the din of consumer complaints has got their attention. Be sure to add your voice, go to the FTC website, or the DNC list one, and submit your complaint. I sincerely hope the FTC & DOJ makes them pay the full judgement levied from the 2014 case, they only had to pay a percentage of the judgement in exchange for agreeing to abide by the terms set forth in the court case. They obviously are in violation, and should pay up.
    Read More
  16. User Score
    0
    March 27th, 2017 Saint Petersburg, FL
    4 people found this review helpful!
    This company is unprofessional and very rude peoples that work there. I can not get a straight answer from know one there I cancel within the three days and they try to fix buy given me a month credit and come out to finish installation. The installer did not come out on time or have equipment to even put up cameras. He was hour and forty five minutes late. I was promise it would be install the first day. All these promise and no luck with system. I was told that I still have the three days to still cancel because of the installation that was never complete and now they will not call me back or tell me where to send the equipment back to. I was told that it would be a $149.00 cancellation and then I was told it was $249.00 cancellation and then I would have to talk with the sales peoples that sold me the system which I thought was Alliance Security System. Now they are telling me it was someone else that sold it to me. The first installer from Orlando and not Tampa because they have no one in Tampa to install the system. The first installer was fire from what I understand and the company. I would suggest “DON’T FAR FOR THIS SECURITY SYSTEM” As of today still no new on how, why, or who! This was to be install on February 21, 2017 I did pay them $68.00 dollars and the monitoring company call to see how I like the system and I explain it has never been fully install and they trying to give me credit on another month and still as of today March 27, 2017 not fully install and I have already cancel with no luck of anything or call back.
    Read More
  17. User Score
    0
    March 16th, 2017 Macon, GA
    5 people found this review helpful!
    My 90 year old mother signed a contract with these people and didn’t let any of her children know until after the install. The monthly fee is $59.99 per month which is completely outrageous. There are no service people or representatives in the area. If there is a problem you have to call a number that is automated. There is no getting out of the contract. The contract is totally written in their favor.
    Read More
  18. User Score
    0
    March 13th, 2017
    6 people found this review helpful!
    Calls with a blocked or spoofed number to people on the FCC do not call list, obviously a fake company. Also associated with Monitronics
    Read More
  19. User Score
    1
    March 10th, 2017 Port Allen, LA
    0 people found this review helpful!
    all these sites are a waste of money; NONE of them have EVER stopped a Home Break in. I quit wasting $40 a month on them.
    Read More
  20. User Score
    0
    March 9th, 2017 Lawrenceville, GA
    4 people found this review helpful!
    I entered a contract for services in January and since initial installation four appts were scheduled to install additional cameras. After setting my day aside for 9am to 1pm appt blocks no technician showed up, showed up later than the appt block, or showed up and left saying he couldn’t do the job. It’s mid March and the equipment still hasn’t been installed. I have asked several times to be released from my contract so that I could separate myself from this company and use a new company who could actually install the desired equipment and serve my family’s needs; but Alliance refuses to do so, demanding a $700 payment of contact balance to do so. They do not care about their customers, lock you in a contract, and wont let you out even though they give you horrible service AND rude customer service. This is a nightmare. Alliance operates like scammer loan sharks.
    Read More

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Our Score
5.9
User Score
1.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Free

Number of Reviews

131
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,441