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#36
Alliance-Security

Alliance Security

Similar to: Protect America

Our Score
5.9
User Score
1.3
Our Score
5.9
User Score
1.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Free

Number of Reviews

127

This Review is maintained by Chase Sagum

Review Last Updated: July 18, 2019

Alliance Security offers home security and home automation complete with indoor cameras, outdoor cameras, and doorbell cameras. Sync your smart home with the Alliance mobile app to control everything from your phone. Unlike other home security companies, overall equipment offered, contract length, and alarm pricing are not shown on Alliance’s website.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#36
Alliance-Security

1.3
Undisclosed
Undisclosed

Pros

Mobile App

The mobile access is extremely convenient. There is a reliable and fast wireless connection. You can keep control of your home by simply checking your mobile device. You can receive practical notifications by text or email if something triggers sensors.

Save Money & Energy

When you purchase the smart thermostat from Alliance Security, you’ll use about 10% less energy than with a normal thermostat. The average cost savings is $10-15 per customer.

Cons

Limited Availability

Alliance Security is only available in the following 33 states: AL, AR, AZ, CA, CT, DE, FL, GA, IL, IA, LA, MD, MA, MI, MS, MT, NC, NV, NJ, NM, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA, WY.

Professional Installation Only

There is no DIY installation option through Alliance security and installation costs increase for those who want more advanced home automation packages. This will increase the overall upfront costs for customers.

Alliance Security Complaints

We have over 100 Alliance Security reviews on our site and most of them are negative. Their customers rate them 1 out of 10. Below is a summary of complaints we’ve seen about Alliance Security in the past couple of years:

  • Difficult to cancel
  • Poor customer service
  • Unavailable service technicians
  • Not receiving a copy of the contract they signed
  • Undisclosed information about accounts

Our Recommendation

Even with a number of packages to choose from, there are still installation and transparency issues customers should be concerned about. Additionally, the large marjority of negative reviews raise some red flags. For those reasons, we recommend looking into other companies like Protect America and Frontpoint.


About Alliance Security

Alliance Security offers many different options so you can have the security system that works best for you and your situation. They offer seven different packages. With any package you purchase, there is a firefighter smoke monitoring device that comes with it. There is a “special alert” sensor in every package (with no increase in your monitoring rate). You will have a licensed technician come to install your alarm system at a specific time that meets your needs. They will arrive within just one hour of your scheduled installation window (if they are just one minute late, you will receive a free month of monitoring).

Alliance Security works to provide different services for various family situations. They have tailored security packages for the following:

Suburban families – optional paid upgraded
Senior citizens – two-way communication in emergency situation
Single parents – immediate alerts and free mobile app
“Techies” – advanced technology can be added

Their equipment integrates with Amazon Echo, Lux, Nest, Ring, and Yeal Real Living.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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127 Alliance Security Reviews

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7
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  1. User Score
    0
    October 31st, 2016 Smithfield, RI
    5 people found this review helpful!
    Stop calling numbers that are on the FCC do not call list!
    Read More
  2. User Score
    0
    October 11th, 2016 Charleston, WV
    9 people found this review helpful!
    Horrible customer service. If you want to sign up for their service your calls will be answered automatically but if you have a problem be prepared for a 10 minute wait and then they may not even answer and you will have to leave a message. Also they will promise you anything to get you to sign the contract but once you have signed the contract don’t expect any assistance or help.
    Read More
  3. User Score
    0
    September 6th, 2016 Sedona, AZ
    11 people found this review helpful!
    A man by the name of Blake Farmer, Marketing Manager showed up at my door and wanted to install an “upgraded” key pad for my ADT system at no cost to me. His card identifies him with Alliance Security, Honeywell and Boupha Bros LLC. Wanted to come in so he could fill out some paperwork for ADT…I said no. Asked him for a card so I could contact him at a later date. Called ADT and was told he is not an ADT employee and they would never send anyone out without notifying me first. After reading the other comments, I’m so happy I went with my gut instinct!
    Read More
  4. User Score
    0
    August 25th, 2016 Savannah, GA
    11 people found this review helpful!
    This is one of the worse security companies that I”ve ever had. When the alarm goes off no one ever responds. I get the same answer whenever I call to try to find out why, “I’ll have someone correct the problem.” It’s been almost 2 years, no one has corrected the problem.
    Read More
  5. User Score
    0
    August 25th, 2016 Orlando, FL
    17 people found this review helpful!
    This is a fraudulent company, I’ve been with the same alarm company (ATP) for the past 7 years, one day the same Representative that I had for several years came to my business and told me I had to change my equipment for a better one and I accepted because i trusted him and i had been working with him for long time, but he never told me that he was changing me to another company and made me a contract with Security Alliance (Monitronics) for 5 years (which is illegal in the state of Florida), he also wrote my account information on the contract and they were discounting the money from the account without my authorization while i was paying my current alarm company by checks so yes i was paying 2 alarms at the same time for the same service, i didn’t noticed it because when i saw the charged on my account i thought it was the confirmation of the check i sent, one day a rep. from ATP came to my business and they say that my contract was about to expire and they check the equipment and noticed that the equipment was for a different company (monitronics) and after some investigation they told me that the representative was not longer working with them and he was working with monitronics and stealing their customers information and making double signing contracts, my company changed the equipment and said dont worry we have a legal case against this representative and also monitronics, so i contacted Alliance security and i explained them the situation and i told them to cancel my contract because it was made base on fraud and i told them that i dont have a service with them, in that moment they were very rude and told me that they cant do anything because i have a contract with them, after a lot of phone calls and emails i called my bank and asked them to stop paying Monitronics and i told them for the last time to cancel my contract because i dont have a service with them, they keep calling me and saying that they are going to send me to collection and i told them to go ahead and do it because after that i can do something legal about this, but this is the WORST company ever they keep calling me and i told them to add me to the not to call list and they dont understand, more than 3 calls per day, don’t ever go with this company!!!!!!!!!!!!
    Read More
  6. User Score
    0
    August 18th, 2016 Cary, NC
    13 people found this review helpful!
    Received a cold call from Alliance Security. I hit the number to speak with a live person. Started talking to a man and as he is going through his sales pitch, I ask several questions regarding how they got my telephone number, why are the calling and what area are they servicing. After answering my questions he goes back to his spiel. Ask me if I have a security system etc. I refuse to answer the question, since I don’t want to tell a stranger if I do or do not have a security system. Then he questions if I want to protect my family etc. I finally said that can’t afford the price and to take me off there calling list. There was silence on the other end of the phone and then I hear him say this guy I am talking to a F-n tool. I said to him well that is really professional thing to say. Then he goes oh oh oh well. I then say again real professional, he said he was sorry and then hung up the phone.

    Real Professional Company NOT – well at least on the marketing / sales side of the house.

    Read More
  7. User Score
    1
    February 9th, 2016 Montgomery, AL
    41 people found this review helpful!
    Alliance uses illegal telemarketers to try and get new customers. I have been contacted numerous times and have been unable to get them to stop. I finally got an address for their “local” office and it is in the middle of a vacant field.

    I would stay as far away from this company as possible and probably stay away from the supposed monitoring company (Monitronics) as well.

    Read More

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Real Customer Reviews

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All reviews are moderated by real people at BestHomeSecurityCompanys.com to make sure they provide an assessment of the company being reviews. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

Our Score
5.9
User Score
1.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Free

Number of Reviews

127
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,432