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#69
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American Alarm & Communications Inc.

Similar to: Vivint

Our Score
4.2
User Score
0.2

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Our Score
4.2
User Score
0.2
Rank this Company

Ratings Breakdown

Price

Landline monthly price
$27.55–$76.95

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
4

This Review is maintained by Chase Sagum

Review Last Updated: January 14, 2017

American Alarm was founded in 1971 by three engineers from the Massachusetts Institute of Technology (MIT). American Alarm is New England’s largest independent security system and monitoring provider.

Security System Overview

American Alarm offers customers the option of a cellular or landline system and uses both Honeywell and DMP equipment. The landline system requires about the same upfront costs but is five dollars cheaper a month. Every new American Alarm home security system installed and monitored receives a lifetime warranty with an annual wellness inspection to keep the system in perfect condition. American Alarm provides the following components in their home security systems:

  • Perimeter sensors on doors and windows
  • Interior motion sensors
  • Glass break sensors
  • Keyless entry technology

American Alarm operates its own 24-hour home security monitoring center. The center is UL listed and CSAA certified.

The Good

Since 1971, American Alarm customers across New England have been protected by reliable, responsive home security systems. These security systems are backed by the 24-hour security command center in Arlington, Massachusetts that are ready to dispatch policy support around the clock. With an A+ BBB rating and over 40 years of experience American Alarm has been ensuring the safety of their customers from fire, burglary, carbon monoxide and more.

The Bad

For customers that don’t have around $1000 ready for a new system it might be difficult to get an account with America Alarms. Since they do not offer promotional packages that include “free” or discounted systems customers need to be ready to purchase the system in full. This could be a potential barrier for many who want home security but don’t have the capital.

The Bottom Line

If you live in New England and are in need of a home security system American Alarm & Communications is a viable option. They are locally owned and operated and focus all their attention on fulfilling the needs of their customers in the area. Keep in mind that you will have to make a large investment upfront. View more companies.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$19.99-$42.99
$0

#2

7.6
$34.99
$99

#3

5.9
$34.95-49.95
$99

#69
large

0.2
$27.55–$76.95
Undisclosed

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4 American Alarm & Communications Inc. Reviews

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3
1
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  1. User Score
    0
    July 26th, 2017
    0 people found this review helpful!
    We own a small machine shop. We received a vacate the premises notice from property management. We had the alarm system installed and signed an “installation agreement” for five years. We gave them notice that we had to leave that location. Four months later we received a BOC notice for daily rates $41.00 until 2021. They said maybe we could work something out. Since they are not servicing us, how can they charge us the same rate. Ironically prior to this, we had their service rep. come by and she quoted us more monthly and another installation fee. How can we breach a contract which they are not honoring?
    Watch out for this company. I wish I had read the reviews before signing up.
    Read More
  2. User Score
    0
    July 11th, 2017 Framingham, MA
    0 people found this review helpful!
    My experience with American Alarm wasnt good; their service department will respond usually promptly, but there will be no resolution the problems and their disinterested billing department did not mail or email the monthly monitoring statements, that was my responsibility to remember.. AA tried to collect monies 3x for a lifetime warrantied motion sensor that failed. I cancelled my service & went with a competitor.
    Read More
  3. User Score
    0
    March 30th, 2017
    1 people found this review helpful!
    They failed to install the service as promised. I called to cancel the service and was told to return equipment. I returned the equipment. A week later I am billed hundreds of dollars in “cancellation fees” and after I called back an angry customer rep told me I cancelled service the “wrong way” by calling and that I will have to pay for this mistake. They made it impossibly difficult to cancel service and threatened to send my bill to collections if I did not pay. After I filled out a cancellation form online, I was still on the hook for the fee. I never even had a chance to use the service. If I had the time I would have taken this to court and filed a complaint with FTC’s Bureau of Consumer Protection for their fraudulent business practice.
    Read More
  4. User Score
    1
    May 17th, 2014
    8 people found this review helpful!
    Very unhappy with their service. Non responsive to hardware issues. The app and Internet solution are out dated. I would not recommend this company
    Read More

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Our Score
4.2
User Score
0.2
Rank this Company

Ratings Breakdown

Price

Landline monthly price
$27.55–$76.95

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
4
Our Score
9.0
User Score
8.2
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,046