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#78
AmericanAlarm&Comm-Logo

American Alarm & Communications Inc.

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Our Score
4.0
User Score
0.2
Our Score
4.0
User Score
0.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$27.55–$76.95

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

6

This Review is maintained by Chase Sagum

Review Last Updated: November 7, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#78
AmericanAlarm&Comm-Logo

0.2
$27.55–$76.95
Undisclosed

Pros

Since 1971, American Alarm customers across New England have been protected by reliable, responsive home security systems. These security systems are backed by the 24-hour security command center in Arlington, Massachusetts that are ready to dispatch policy support around the clock. With an A+ BBB rating and over 40 years of experience, American Alarm has been ensuring the safety of their customers from fire, burglary, carbon monoxide and more.

Cons

For customers that don’t have around $1000 ready for a new system, it might be difficult to get an account with America Alarms. Since they do not offer promotional packages that include “free” or discounted systems customers need to be ready to purchase the system in full. This could be a potential barrier for many who want home security but don’t have the capital.

Our Recommendation

If you live in New England and are in need of a home security system American Alarm & Communications is a viable option. They are locally owned and operated and focus all their attention on fulfilling the needs of their customers in the area. Keep in mind that you will have to make a large investment upfront. View more companies.


About American Alarm & Communications

American Alarm offers customers the option of a cellular or landline system and uses both Honeywell and DMP equipment. The landline system requires about the same upfront costs but is five dollars cheaper a month. Every new American Alarm home security system installed and monitored receives a lifetime warranty with an annual wellness inspection to keep the system in perfect condition. American Alarm provides the following components in their home security systems:

  • Perimeter sensors on doors and windows
  • Interior motion sensors
  • Glass break sensors
  • Keyless entry technology

American Alarm operates its own 24-hour home security monitoring center. The center is UL listed and CSAA certified.

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6 American Alarm & Communications Inc. Reviews

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  1. User Score
    0
    December 11th, 2019 Boston, MA
    0 people found this review helpful!
    I have had American alarm for over 2 years. During that time I have had more false alarms that I ever did with ADT. Best part is I keep getting fined by the Boston police, American alarm even told me last time I had a false alarm and the operator said that if I was fined because I told her about all the false alarms that American Alarm would pay. They did not, I paid it. I have been asking for a service request for over a month I sent email, did ask on the phone, but was hit with we cant do that. So they are dodging. They charge more and offer less than a lot of alarm companies, but there is not back up, they cannot even return a phone call
    Read More
  2. User Score
    0
    May 3rd, 2018 East Haven, CT
    5 people found this review helpful!
    WE paid 3 years up front, check was cashed no problem. WE received a letter not even 3 months later saying that American Alarm Security Inc did not pay Moni so our home is not being monitored. Trying to get money back but having trouble doing so. I do NOT recommend using Moni or American Alarm for your alarm company. We have had to get another alarm company to monitor our home. This company does not uphold its end when you use them. DO NOT USE EITHER. Hope this helps someone. We are out over $1000.
    Read More
  3. User Score
    0
    July 26th, 2017
    3 people found this review helpful!
    We own a small machine shop. We received a vacate the premises notice from property management. We had the alarm system installed and signed an “installation agreement” for five years. We gave them notice that we had to leave that location. Four months later we received a BOC notice for daily rates $41.00 until 2021. They said maybe we could work something out. Since they are not servicing us, how can they charge us the same rate. Ironically prior to this, we had their service rep. come by and she quoted us more monthly and another installation fee. How can we breach a contract which they are not honoring?
    Watch out for this company. I wish I had read the reviews before signing up.
    Read More
  4. User Score
    0
    July 11th, 2017 Framingham, MA
    2 people found this review helpful!
    My experience with American Alarm wasnt good; their service department will respond usually promptly, but there will be no resolution the problems and their disinterested billing department did not mail or email the monthly monitoring statements, that was my responsibility to remember.. AA tried to collect monies 3x for a lifetime warrantied motion sensor that failed. I cancelled my service & went with a competitor.
    Read More
  5. User Score
    0
    March 30th, 2017
    4 people found this review helpful!
    They failed to install the service as promised. I called to cancel the service and was told to return equipment. I returned the equipment. A week later I am billed hundreds of dollars in “cancellation fees” and after I called back an angry customer rep told me I cancelled service the “wrong way” by calling and that I will have to pay for this mistake. They made it impossibly difficult to cancel service and threatened to send my bill to collections if I did not pay. After I filled out a cancellation form online, I was still on the hook for the fee. I never even had a chance to use the service. If I had the time I would have taken this to court and filed a complaint with FTC’s Bureau of Consumer Protection for their fraudulent business practice.
    Read More
  6. User Score
    1
    May 17th, 2014
    12 people found this review helpful!
    Very unhappy with their service. Non responsive to hardware issues. The app and Internet solution are out dated. I would not recommend this company
    Read More

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Our Score
4.0
User Score
0.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$27.55–$76.95

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

6
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,444