American Alarm & Communications Inc.

American Alarm & Communications Inc.

3.5

Our Score

0.2

User Score

Pros

Since 1971, American Alarm customers across New England have been protected by reliable, responsive home security systems. These security systems are backed by the 24-hour security command center in Arlington, Massachusetts that are ready to dispatch policy support around the clock. With an A+ BBB rating and over 40 years of experience, American Alarm has been ensuring the safety of their customers from fire, burglary, carbon monoxide and more.

Cons

For customers that don't have around $1000 ready for a new system, it might be difficult to get an account with America Alarms. Since they do not offer promotional packages that include "free" or discounted systems customers need to be ready to purchase the system in full. This could be a potential barrier for many who want home security but don't have the capital.

Our Recommendation

If you live in New England and are in need of a home security system American Alarm & Communications is a viable option. They are locally owned and operated and focus all their attention on fulfilling the needs of their customers in the area. Keep in mind that you will have to make a large investment upfront. View more companies.


About American Alarm & Communications

American Alarm offers customers the option of a cellular or landline system and uses both Honeywell and DMP equipment. The landline system requires about the same upfront costs but is five dollars cheaper a month. Every new American Alarm home security system installed and monitored receives a lifetime warranty with an annual wellness inspection to keep the system in perfect condition. American Alarm provides the following components in their home security systems:

  • Perimeter sensors on doors and windows
  • Interior motion sensors
  • Glass break sensors
  • Keyless entry technology

American Alarm operates its own 24-hour home security monitoring center. The center is UL listed and CSAA certified.

Ratings Breakdown
Monthly Monitoring Fee $27.55–$76.95
Install & Equipment Fee Undisclosed
Contract Length Undisclosed
Cancellation Policy Undisclosed
System Relocation Fee Undisclosed
Number of Reviews 5
Review Last Updated: January 29, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

5 American Alarm & Communications Inc. Reviews

1. Select Your Rating:

0=worst

10=best

2. Share Your Experience:

3. Review Validation:

0

Score

Amber D. East Haven, CT

May 3, 2018

WE paid 3 years up front, check was cashed no problem. WE received a letter not even 3 months later saying that American Alarm Security Inc did not pay Moni so our home is not being monitored. Trying to get money back but having trouble doing so. I do NOT recommend using Moni or American Alarm for your alarm company. We have had to get another alarm company to monitor our home. This company does not uphold its end when you use them. DO NOT USE EITHER. Hope this helps someone. We are out over $1000.

0

Score

Jenny

Jul 26, 2017

We own a small machine shop. We received a vacate the premises notice from property management. We had the alarm system installed and signed an "installation agreement" for five years. We gave them notice that we had to leave that location. Four months later we received a BOC notice for daily rates $41.00 until 2021. They said maybe we could work something out. Since they are not servicing us, how can they charge us the same rate. Ironically prior to this, we had their service rep. come by and she quoted us more monthly and another installation fee. How can we breach a contract which they are not honoring? Watch out for this company. I wish I had read the reviews before signing up.

0

Score

Dave Framingham, MA

Jul 11, 2017

My experience with American Alarm wasnt good; their service department will respond usually promptly, but there will be no resolution the problems and their disinterested billing department did not mail or email the monthly monitoring statements, that was my responsibility to remember.. AA tried to collect monies 3x for a lifetime warrantied motion sensor that failed. I cancelled my service & went with a competitor.

0

Score

R

Mar 31, 2017

They failed to install the service as promised. I called to cancel the service and was told to return equipment. I returned the equipment. A week later I am billed hundreds of dollars in "cancellation fees" and after I called back an angry customer rep told me I cancelled service the "wrong way" by calling and that I will have to pay for this mistake. They made it impossibly difficult to cancel service and threatened to send my bill to collections if I did not pay. After I filled out a cancellation form online, I was still on the hook for the fee. I never even had a chance to use the service. If I had the time I would have taken this to court and filed a complaint with FTC's Bureau of Consumer Protection for their fraudulent business practice.

1

Score

sue

May 17, 2014

Very unhappy with their service. Non responsive to hardware issues. The app and Internet solution are out dated. I would not recommend this company