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Amherst Alarm

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Our Score
2.7
User Score
4.0

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Our Score
2.7
User Score
4.0
Rank this Company

Ratings Breakdown

Price

Cellular monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

10/10 = BEST
2/10

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Anytime

Time in Business

Total # of years
33

A+

Customer Support

Good, Bad, Limited
Limited

SDM Rank

Top 100 Company Rank
84

Number of Reviews

User reviews here on BHSC
4

This Review is maintained by Chase Sagum

Review Last Updated: November 29, 2016

Tim Creenan started in the electronic security field in 1975 working for a large locally owned security firm. He performed various jobs including central station dispatcher, installer, and service technician. That company was eventually sold and Tim pursued a degree in Electronic Engineering at State University College at Buffalo. After graduating in 1982, Tim continued in the electronic security field with another company until he and his wife, Maryann founded Amherst Alarm, Inc in 1984.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$44.99
$99-499

#2

8.6
$43.49
$35

#3

7.2
$14.99
$229.96

#125
amherst_alarm

4.0
Undisclosed
Undisclosed

Security System Overview

Amherst Alarm is a high tech home security company that uses an advanced system to monitor your home. They use an ANET secure monitoring that allows the communication between your home security system, the alarm monitoring response center, and your smartphone and computer.

When you call this company to acquire about a new home security system, according to your needs, they will design a custom home security system just for you. Amherst Alarm uses Silent Knight by Honeywell equipment. The installation fee includes the purchase of the home security equipment.

Depending on your specifications, your home security system could contain things like:

  • Control panel
  • Wireless motion detectors
  • Glassbreak detectors
  • CO detectors (carbon monoxide detector)
  • Smoke detector
  • Heat detector
  • Keychain
  • Temperature Sensor
  • Video security system

The Good

The ANET secure monitoring that they use, doesn’t use the traditional telephone line to transmit the alert signals to their monitoring center. Therefore, it doesn’t matter whether there is a power failure, or someone purposely cut your telephone wires, your home security system will still be able to send the emergency alert to the monitoring center.

In addition, if you are away from your home, you will be informed of any changes on your alarm status. It also allows you to arm or disarm your alarm system remotely. Furthermore, you can access your system from your smartphone or from a computer.

The alarm monitoring response center that handles all of the calls and alerts, is located in a building that is controlled access. You can be sure that your calls or alerts will be handled 24 hours a day by professionals and certified staffs. This fireproof building can operates by itself indefinitely due to its emergency power generator.

The Bad

Prices, installation fees, and equipment prices are not included on their web site. Potential customers must call their sales department to retrieve such information. Amherst is not a national service; however, they a great reputation in the state of New York.

The Bottom Line

Amherst Alarm is a reliable and trustworthy company that can provide you peace of mind. You know your home will be secured and protected with their fast ANET secure monitoring. Your emergency alerts will be handled promptly and the appropriate authorities will be sent to your home right away.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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4 Amherst Alarm Reviews

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  1. User Score
    0
    April 21st, 2016 Buffalo, NY
    0 people found this review helpful!
    They are very under qualified my builder cringed when he said what are you doing with the vacuum and the alarm, and I was not impressed with their knowledge or quality of work. They have a bunch of kids that are not managed well and highly not recommended by many people that I have spoke with.
    Read More
  2. User Score
    2
    October 26th, 2015 Lancaster, NY
    0 people found this review helpful!
    I have been giving Amherst Alarm my business for about 20 years. I was happy with their service and unfortunately trusted that their company was one of the few “tried and true” companies left in the Buffalo area.
    I am a single parent without a job, have a child with incredible financial bills due to special needs, and struggle greatly financially. With that said, I have had no other choice but to cut off my service with Amherst Alarm. Due to the fact that AMHERST ALARM CHARGES YOU FOR THE YEAR AHEAD—(EVEN KNOWING MY CURRENT SITUATION) THEY WOULD NOT REIMBURSE OR PRORATE ME FOR THE EIGHT MONTHS AHEAD THAT I HAVE PAID FOR THEIR SERVICE AND WILL NO LONGER BE USING. THEY BOAST THAT YOU CAN CANCEL ANYTIME— YET ILLEGALLY KEEP YOUR MONEY!! I will most likely be taking them to court for this.
    Read More
  3. User Score
    4
    November 27th, 2014 Buffalo, NY
    12 people found this review helpful!
    I have used Amherst Alarm for over 20 years. In one word, they drive me nuts. The false alarms from motion detectors, the phone calls that the phone line is down (I have Time Warner phones – they ALWAYS have trouble!). I have the ANET backup radio system with Amherst Alarm and I don’t care if the phone line is down. The owner, Tim Creenan, is absolutely unreachable for any sort of conversation about service issues. I have never missed a bill payment in 20+ years and I never know if I am covered by their “service warranty” because no one ever tells me if and when it’s due. The house alarm would go off when the phone line went down – talk about scaring the crap out me at 3AM! I finally got them to disconnect the alarm from the phone line interruption. I had to turn off the motion sensors in the garage because when the wind blew, the garage door would flex and set off the alarm and without fail, it was a false alarm. I finally had to disable the motion detectors in the garage. Great system when you have to disable key features to prevent false alarms. I need to boot these clowns…
    Read More
  4. User Score
    10
    October 20th, 2014 Buffalo, NY
    1 people found this review helpful!
    I have always found in my dealings with Amherst. Alarm to be both professional and pleasurable.
    Read More

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Our Score
2.7
User Score
4.0
Rank this Company

Ratings Breakdown

Price

Cellular monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

10/10 = BEST
2/10

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Anytime

Time in Business

Total # of years
33

A+

Customer Support

Good, Bad, Limited
Limited

SDM Rank

Top 100 Company Rank
84

Number of Reviews

User reviews here on BHSC
4
Our Score
7.8
User Score
8.6
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$43.49

Up-Front Costs

Activation, Install & Equipment
$35

Technology & Equip.

10/10 = BEST
5/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
1992

A

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,556