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#14
asg

ASG Security

Biggest Customer Gripe: Billing Issues (read reviews)

Our Score
7.2
User Score
2.9

Visit Site

Our Score
7.2
User Score
2.9
Rank this Company

Ratings Breakdown

Price

Cellular monthly payment
$29.95

Up-Front Costs

Activation, Install & Equipment
$149

Technology & Equip.

10/10 = BEST
9/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Standard

Time in Business

Total # of years
12 Years

NR

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
11

Number of Reviews

User reviews here on BHSC
40

This Review is maintained by Isaac Ericksen

Review Last Updated: April 7, 2016

ASG has been offering both residential and commercial security solutions since 2002. The company services 14 states in the southern and eastern regions of the United States, and provides both competitive rates and a variety of home automation features. However, ASG ranks poorly for its lack of online transparency. Customers will have difficulty finding important pricing and policy information through a simple online search alone. Customers looking for accessible pricing and product information are encouraged to investigate industry-leading companies with greater transparency.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.7
$19.99
$0

#2

8.3
$34.99
$99.95

#3

4.3
$34.99
$0

#14
asg

2.9
$29.95
$149

The Good

  • Reasonable Monthly Rate
  • Home Automation Options
  • $1,000 Service Guarantee

ASG offers a relatively low monthly monitoring rate of $29.95. This price is close to the industry average, and makes ASG a much less expensive option when comparing it to other home security companies. And in addition to a traditional hardwired system that monitors via your phone line, ASG also provides a wireless broadband option. Through ASG customers can monitor fire alarms and smoke detectors, security cameras, motion detectors, and door sensors. ASG also provides numerous home automation features to help you monitor and control your home remotely. Customers can control door locks, thermostats, lighting, and even small appliances all through the ASG Evolve mobile app.

ASG also offers a $1,000 service guarantee. In the event that your system malfunctions, or an undetected theft takes place in one of your home’s monitored areas, ASG will not only pay up to $1,000 towards your home insurance deductible, but will also credit your account for any charges incurred as a result of the alarm or service visit. Few home security companies offer this feature.

The Bad

  • Poor Online Transparency
  • High Upfront Costs
  • Missing Online Product Manuals
  • Customer Billing Issues

ASG Security’s website does not provide information such as pricing and equipment specs/details. We called the company’s headquarters and were directed to call a local branch. The local branch then prompted us to give our telephone number to be contacted by a sales rep. In all, it took us four calls to discover information about pricing, installation fees, and equipment details. When we finally found this information, not all of it was positive. ASG charges high upfront costs before monitoring services are rendered. Top-rated home security companies strive to limit or eliminate these costs.

While ASG does provide some helpful troubleshooting tips on its website, it’s lacking in terms of the number of online product manuals found on its site. Though the company lists several of the products it offers, it can only provide operating manuals on a portion of them. Customers have also cited several issues regarding ASG’s billing practices (e.g., charging for services not rendered, changing the monthly monitoring fees in-term, and billing after cancellation).

Want to know which home security companies are top rated? Click Here

The Bottom Line

ASG provides solid home security and home automation features for a decent monthly price. The $1,000 service guarantee is a unique proposition offered by few competitors in the industry, and can be a major boon to customers who have experienced a break-in while monitoring with ASG. However, customers should be wary of any company that proffers so little information upfront. Pricing information, cancellation and contract terms, and other helpful product information are crucial to the customer’s decision-making process.Before selecting a home security company, customers are encouraged to look into companies that are more transparent about this information.

View top home security companies here.

The Good

The ASG home automation system allows you to walk into your home and instantly feel comfortable by giving you the ability to remotely control light switches, doors, and the temperature.  It provides an easier way to manage the technologies you depend on for a secure, comfortable home.  The following are the main features that come with an ASG home automation system:

  1. Touch Screen Panel – When you integrate the automation system with the alarm system, everything you need to manage the home can be done from the wall-mounted digital LCD panel.  No push buttons. No codes.  Just simple, easy-to-read text on a touch screen display.
  2. Temperature Control – This is another convenient feature offered by the ASG system.  Control the climate of your home every day from wherever you happen to be.  For example, on a cold day you can heat up your house on your way home from work so it’s comfortable when you get home.
  3. Lighting and Small Appliance Control – From your touch screen panel you can control anything from lamps to curling irons to coffee pots.  Any lights or appliances that often are forgotten can be turned off on a schedule so you don’t have to worry.
  4. Mobile Desktop Account Center – With ASG Connect, it is easy to interact with your home from wherever you are.  Just simply log onto the webpage and you can view the entire home and account info from any device.  This also allows you to make any adjustments to the system from the road.
  5. Electronic Door Locks – With this feature integrated into your security system you can remotely lock and unlock doors from anywhere.

The Bad

While ASG provides a quality home automation package, it is missing some of the typical features offered by other home security companies.  For example, with thermostat control most companies also include a flood sensor, freeze-pipe sensor, a smoke detector, and a carbon monoxide detector.  These features allow homeowners further protection and monitoring capabilities over their own homes.  Another common function in other home automation packages is video surveillance systems coupled with remote smart phone monitoring capabilities.  For example, through ADT when you purchase their home automation package you get indoor and outdoor camera equipment with live image reports.

The Bottom Line

ASG provides a basic home automation package, which compliments their home security system.  With remote access to a home’s basic functions, homeowners are able to save time and money on their energy bills.  If you live within their service area we suggest discussing your options further with a qualified representative.

Year Monthly Revenue Subscribers RMR From Previous Year Full-time Employees
2013 $7,900,095 187,021 Up 922
2012 $7,026,924 163,430 Up 862
2011 $6,004,633 145,568 Up 770
2010 $5,372,163 132,915 Up NA
2009 $4,720,125 125,904 Up NA

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40 ASG Security Reviews

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  1. User Score
    0
    February 16th, 2016 Pharr, TX
    2 people found this review helpful!
    They billed us for 18 months for monitoring when they were not monitoring, which we discovered at the time of a break in when we could not reach ASG and they did not respond to the alarm. They declined to refund our money. Their customer service department has some really bad players in it, very rude, and they speak over the customer.
    Read More
  2. User Score
    5
    September 7th, 2015 Goldsboro, NC
    7 people found this review helpful!
    Been with the company two years. I have no complaints about the equipment or their service as concerning when the alarm does go off. My problem is with the billing. Upon signing up I was told my contract was for two years with a locked in price. after installation I read my contract which said three years and nothing about a locked price. So I contacted my sales representative and explained what I read and he assured me that what he told me was correct (though the contract didn’t state it) so I asked him to send me in writing what we had agreed on and he did. after a year (I had automated bank draft) my monthly payment went up almost $5 with no notice so I called ASG and was told a notice was sent out months ago, I got no such notice. I sent them a copy of my salesperson letter. Never heard from them but they did drop the price but gave me a charge of an extra $2 because I cancel the automatic draft. A couple days ago I went to pay my bill online and notice that my price had gone up again this time over $8. So now I’m having to go right back through writing letters. I have eleven more months on my contract and I doubt I will stay with them. Clearly They do not honor what their representative tell their customers. And I’m aware that after my third year they will automate lock me into another two year contract and then go up on my service twice in those two years. I understand things going up but without any special features or upgrade and more importantly no warning. I don’t own a money tree, I want to be inform of changes. Can’t say I would recommend them, services isn’t bad but the bottom line is money.
    Read More
  3. User Score
    0
    September 5th, 2015 Waxhaw, NC
    5 people found this review helpful!
    Increased rate with no notice. Sales rep lied regarding this amongst other things in the sales pitch. When calling to put in my notice to cancel told had to be 30-day notice, not 12 months. I’ll put it in writing and mail it in see what happens. I’ll call every month from now until end of contract. I do not recommend this company.
    Read More
  4. User Score
    2
    August 24th, 2015 Hampton, VA
    4 people found this review helpful!
    I will never use this company again I had all kind of problems and they kept billing me after I told them I was going to pay them in full after the job was done and I did pay them in full I call them about a week and a half ago because I could not pull my cameras up on my cellphone or ipad and Paul told me that he was going to call or get someone out here I have not heard from them yet this is the same stuff that happen when we had them to put up the cameras it took over a month to get the job done at first they put up what they wanted to put up after my husband told them that he did not want no wireless cameras they did take them down almost a month later after they could not get them to work right Believe me no no no I would not recommend them to no one because I feel that they are not dependable at all If you are a good company I let people no and if you don’t do what you suppose to I tell the truth because I will never miss lead people I believe in doing things the right way
    Read More
  5. User Score
    0
    July 9th, 2015 Conroe, TX
    3 people found this review helpful!
    Terrible service, Paid extra for the platinum repair service and now we get no service. Dont use them. We have called them 20 times and all they do is lie about calling you back, or you get put on hold forever. Bad, Bad company
    Read More
  6. User Score
    0
    June 24th, 2015 Pearland, TX
    3 people found this review helpful!
    I have been scamed by this company. Absolute fraud!!!
    Read More
  7. User Score
    3
    June 18th, 2015 Buffalo, NY
    2 people found this review helpful!
    My system inexplicably began experiencing “system communication” errors. My attempts to get someone on customer service would usually end up with telephone death holds. I submitted a request for service on the internet and received no response. I left a voicemail with the person who sold us the system and got no response. I finally managed to get through customer service and scheduled a service call. The tech calls on the way out and tells us we have to pay for the charge (we pay a monthly maintenance fee). After a bit of discussion with him, he relents and acknowledges no charge. He shows up and then tells us that ASG had upgraded their software so our panels are no longer compatible. Then says he has no hardware with which to replace the panels and needs to come back. These people appear to be profoundly inept and I have zero confidence they can respond to an emergency given that they can’t maintain their own internal product compatibility. We will be using a new company in short order, even if it means we have to double pay.
    Read More
  8. User Score
    0
    June 12th, 2015 Marble Falls, TX
    4 people found this review helpful!
    This was cancelled two years ago and now I am receiving bills again. When I called the co. I was told to disregard the bill. I need this insanity to stop.
    Read More
  9. User Score
    0
    May 30th, 2015 Mcallen, TX
    4 people found this review helpful!
    Talk about the worst customer service possible. I’ve been with the former company Asg took over and never had problems till this company came to play. Being a loyal customer for 9 1/2 yrs and NEVER being charged for labor because my pkg included this service now after so many yrs I never had labor and parts included which is crap. Every time we have a thunderstorm my alarm goes off and opens my garage door but it’s” not their system “; yeah. Services tech came out to fix my system after one storm and now key remote don’t work which were working fine before. They increase your bill with no notifications and claimed they mailed them out. Stay away from Asg in McAllen,Tx!!
    Read More
  10. User Score
    9
    May 28th, 2015 Trenton, NJ
    0 people found this review helpful!
    Quick response to enquiries and a very professional installation. Installer discussed using the system and how to perform monitoring checks.
    Read More
  11. User Score
    1
    May 27th, 2015 Oklahoma City, OK
    2 people found this review helpful!
    ASG just tried to pass on another price increase. This is the second time they have tried this. The first time they told me my contract was up. No it wasn’t. This time they told me it was a billing error that I didn’t catch for 3 months. Both times they have fixed it, but I shouldn’t have to watch them. Just think of all the people they changed rates on without notifying them and who didn’t call in and have it fixed. Simply put, I think they are dishonest and are deceptive in their billing practices.
    Read More
  12. User Score
    1
    May 27th, 2015 Corpus Christi, TX
    7 people found this review helpful!
    Company increases rates without prior notice. The contract has falsified electronic signatures. You cannot leave them without a 30 day written notice and if you dont provideit you will be locked in. Very deceptive
    Read More
  13. User Score
    10
    May 18th, 2015 Laredo, TX
    0 people found this review helpful!
    GREATEST EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    Read More
  14. User Score
    0
    May 15th, 2015 Virginia Beach, VA
    9 people found this review helpful!
    After a phone call and letter to stop monitoring service on a house that was being sold, I found out they had continued to bill me for 3 months from my Visa account. When I called them about returning my money and to stop the billing they said they would not because they had not received the letter…..but beyond that they said that I had not EVER called them and because they did not have the record of the phone call in their computer then it did not happen! They could not have been monitoring the home because it required my phone line and the phone had been disconnected! They have lied and stolen money for services they have not provided while they did it. My bank is assisting with the retrieval of my stolen funds.
    Read More
  15. User Score
    0
    May 2nd, 2015 GA
    8 people found this review helpful!
    Asg in fort Lauderdale is the worst alarm company i have delt with before national alarms got sold customer service was great now asg i cancelled. 14 of my accounts i do not want my alarm being covered by the slobs that work at asg dan robinson is a asshole since national alarm was there and the new gm bobby is a wack job do not trust to sign up with thia company not worth it they are so disorganized and no proffesional skills bobby does not no how to run the buisness. Thank you for your time
    Read More
  16. User Score
    0
    April 15th, 2015 Chalmette, LA
    6 people found this review helpful!
    paid for service for 5 years. Alarm went off at 2:00am while at hospital with my husband who had surgery so I had to rush home to a false alarm. Sh** happens. In 2013 i paid annual fee and my home was hit by a car which made it impossible to arm the alarm so i paid for 12 months of service when I eas unable to use alarm. When renewal came due 12 months later i told them i no longer wanted the service and was not renewing. They said I had to put it in writing which was ridiculous but I did it. Only to get continues bills followed by being place in a collection agency for an unpaid debt. This us the only negative on my credit and i’m pissed. I called Experian to have them remove it. I would like to sue these idiots. If anyone kmiws of s lawsiut I can join to teach these crooks a lesson, let me know. Oh yea, I forgot to menfion that my father died right before my home was hit by a car, I was handing the estate and succession while being treated for depression and uncontrollable crying and when I explained this to ASG and told them by not paying means I no longer want their service, they said I had to put it in writing. Horrible Public Relations.
    Read More
  17. User Score
    10
    April 12th, 2015 Lakewood, NJ
    1 people found this review helpful!
    It’s the Best security systems company.. They are very helpful and nice.. I would highly recommend them to anyone that wants to protect their loved ones..
    Read More
  18. User Score
    0
    April 7th, 2015 Boxborough, MA
    10 people found this review helpful!
    FOR YOU BUSINESS OWNERS… THEY HAVE THE ABSOLUTELY WORST CUSTOMER SERVICE!! BAIT AND SWITCH. GOOD LUCK TRYING TO GET THEM TO REPLY TO ANY TYPE OF SERVICE REQUEST. I’M STILL CHASING THEM TO MAKE SOME MINOR CHANGES AFTER 3 MONTHS. TIME TO SWITCH ALARM COMPANIES. I WILL NEVER REFER THEM TO ANYONE
    Read More
  19. User Score
    0
    March 12th, 2015 Hawthorne, NJ
    8 people found this review helpful!
    Very incompetent and dishonest. They have overcharged me, over the contract price for years. Attempted to bill extra for services clearly included in the contracted. Came for appointments after I clearly told them i would not be home.ignored letters to correct bill.do not let them near your property
    Read More
  20. User Score
    0
    March 9th, 2015 Morganton, NC
    6 people found this review helpful!
    I was a customer for over 10 years when I found my service had not worked for 6 months. I called and cancelled my account and they billed me an extra months fee even though they advised I had been without service for 6 months. Now, over a YEAR AFTER CANCELLATION I have received a OVERDUE ACCOUNT notice telling me I am $102.58 overdue. They are a bunch of crooks. Stay away from this company.
    Read More

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Our Score
7.2
User Score
2.9
Rank this Company

Ratings Breakdown

Price

Cellular monthly payment
$29.95

Up-Front Costs

Activation, Install & Equipment
$149

Technology & Equip.

10/10 = BEST
9/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Standard

Time in Business

Total # of years
12 Years

NR

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
11

Number of Reviews

User reviews here on BHSC
40
Our Score
9.4
User Score
8.7
Rank this Company

Ratings Breakdown

Price

Monthly Price (Copper package)
$19.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
22 Years

A

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
15

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,213