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#104
ASG-Logo

ASG Security

Biggest Customer Gripe: Billing Issues (read reviews)

Our Score
2.7
User Score
2.8
Our Score
2.7
User Score
2.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

42

This Review is maintained by Chase Sagum

Review Last Updated: July 18, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

5.0
$34.95-59.99
$199-499

#104
ASG-Logo

2.8
Undisclosed
Undisclosed

Pros

ASG offers a relatively low monthly monitoring rate. Their price is close to the industry average and makes ASG a much less expensive option when comparing it to other home security companies. And in addition to a traditional hardwired system that monitors via your phone line, ASG also provides a wireless broadband option. Through ASG customers can monitor fire alarms and smoke detectors, security cameras, motion detectors, and door sensors. ASG also provides numerous home automation features to help you monitor and control your home remotely. Customers can control door locks, thermostats, lighting, and even small appliances all through the ASG Evolve mobile app.

ASG also offers a $1,000 service guarantee. In the event that your system malfunctions or an undetected theft takes place in one of your home’s monitored areas, ASG will not only pay up to $1,000 towards your home insurance deductible but will also credit your account for any charges incurred as a result of the alarm or service visit. Few home security companies offer this feature.

Cons

ASG Security’s website does not provide information such as pricing and equipment specs/details. We called the company’s headquarters and were directed to call a local branch. The local branch then prompted us to give our telephone number to be contacted by a sales rep. In all, it took us four calls to discover information about pricing, installation fees, and equipment details. When we finally found this information, not all of it was positive. ASG charges high upfront costs before monitoring services are rendered. Top-rated home security companies strive to limit or eliminate these costs.

While ASG does provide some helpful troubleshooting tips on its website, it’s lacking in terms of the number of online product manuals found on its site. Though the company lists several of the products it offers, it can only provide operating manuals on a portion of them. Customers have also cited several issues regarding ASG’s billing practices (e.g., charging for services not rendered, changing the monthly monitoring fees in-term, and billing after cancellation).

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Our Recommendation

ASG provides solid home security and home automation features for a decent monthly price. The $1,000 service guarantee is a unique proposition offered by few competitors in the industry and can be a major boon to customers who have experienced a break-in while monitoring with ASG. However, customers should be wary of any company that proffers so little information upfront. Pricing information, cancellation and contract terms, and other helpful product information are crucial to the customer’s decision-making process.Before selecting a home security company, customers are encouraged to look into companies that are more transparent about this information.

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About ASG Security

ASG Security has two types of systems: Vista 20 and 2GIG. The Vista 20, built by Ademco, is a hardwired system that connects to a landline. VISTA-20P gives you the ability to send alarm signals and upload/download via an Internet Protocol (IP), improving the speed at which information can be delivered to and from the control panel. The panel’s installation advantages, innovative end-user benefits and robust system capacity make the value-priced VISTA-20P an ideal choice for higher-end installations.

The 2GIG system is wireless and supports GSM communication allowing for cellular monitoring. The 2GIG system comes with a GO! Control Panel. Go! Control allows the central station to listen in and talk to the homeowner when a signal is received. In addition, customers can now control lighting, HVAC, and other Z-Wave appliances in the home right from the panel, web-enabled phone, or the internet. No need for extra hardware—it’s all contained within the Go!Control panel.

The standard ASG Security package includes:

  • 1 control panel
  • 3 window/door sensors
  • 1 motion detector
  • Yard sign and decals

The ASG home automation system allows you to walk into your home and instantly feel comfortable by giving you the ability to remotely control light switches, doors, and the temperature.  It provides an easier way to manage the technologies you depend on for a secure, comfortable home.  The following are the main features that come with an ASG home automation system:

  1. Touch Screen Panel – When you integrate the automation system with the alarm system, everything you need to manage the home can be done from the wall-mounted digital LCD panel.  No push buttons. No codes.  Just simple, easy-to-read text on a touch screen display.
  2. Temperature Control – This is another convenient feature offered by the ASG system.  Control the climate of your home every day from wherever you happen to be.  For example, on a cold day you can heat up your house on your way home from work so it’s comfortable when you get home.
  3. Lighting and Small Appliance Control – From your touch screen panel you can control anything from lamps to curling irons to coffee pots.  Any lights or appliances that often are forgotten can be turned off on a schedule so you don’t have to worry.
  4. Mobile Desktop Account Center – With ASG Connect, it is easy to interact with your home from wherever you are.  Just simply log onto the webpage and you can view the entire home and account info from any device.  This also allows you to make any adjustments to the system from the road.
  5. Electronic Door Locks – With this feature integrated into your security system you can remotely lock and unlock doors from anywhere.

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42 ASG Security Reviews

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  1. User Score
    0
    March 12th, 2015 Hawthorne, NJ
    8 people found this review helpful!
    Very incompetent and dishonest. They have overcharged me, over the contract price for years. Attempted to bill extra for services clearly included in the contracted. Came for appointments after I clearly told them i would not be home.ignored letters to correct bill.do not let them near your property
    Read More
  2. User Score
    0
    March 9th, 2015 Morganton, NC
    6 people found this review helpful!
    I was a customer for over 10 years when I found my service had not worked for 6 months. I called and cancelled my account and they billed me an extra months fee even though they advised I had been without service for 6 months. Now, over a YEAR AFTER CANCELLATION I have received a OVERDUE ACCOUNT notice telling me I am $102.58 overdue. They are a bunch of crooks. Stay away from this company.
    Read More
  3. User Score
    3
    February 16th, 2015 Mcallen, TX
    4 people found this review helpful!
    Initial service was great, my sales rep, Stacy did not follow up on promised features,which she included with my service. I would not recommend using ASG in McAllen, TX
    Read More
  4. User Score
    10
    February 7th, 2015 La Grange, NC
    0 people found this review helpful!
    I love the local office people in this company. The national staff needs work. Have had one price increase that I was not notified of but got it straightened out with one phone call to local office. Salesperson, installation staff and all persons at the local office have be upfront, honest, and extremely helpful.
    Read More
  5. User Score
    7
    January 29th, 2015 Washington, DC
    1 people found this review helpful!
    I’ve had pretty good service from ASG. Install in my home was fine – there was one problem with the smart thermostat – but they resolved it fairly quickly. I use them at my work property as well – I have no complaints.
    Read More
  6. User Score
    2
    January 22nd, 2015 Grand Prairie, TX
    5 people found this review helpful!
    Sucks. I had my house broke into twice. Before the second time i got my housebroken into some of the doors stopped connecting to the alarm system that’ll say ” garage/back/front door open ” starting to question asg security about my family’s and I safety
    Read More
  7. User Score
    10
    December 14th, 2014 Baltimore, MD
    0 people found this review helpful!
    Great install. Great monthly pricing.
    Read More
  8. User Score
    1
    December 2nd, 2014 Wilmington, NC
    2 people found this review helpful!
    Awfull service we have had tech problems with house DVR they said they were going to quote us we waited over a month for quote and received nothing we bought our own when we called to have it installed they didn’t have the resources to connect our system back to the web and we still have not heard back from them. We are looking for new service provider well worth paying our contract off
    Read More
  9. User Score
    0
    October 30th, 2014 Lake Charles, LA
    3 people found this review helpful!
    I have struggled with getting the system to operate properly. Since Saturday (10.24.14) I have had to endure over 350 tamper alerts for one of the zones. I have spent over 30 minutes on hold waiting for a live person as the alerts sound. I was given the tech’s cell, which he did not answer. Their ability to respond to a problem is a zero.
    Read More
  10. User Score
    0
    October 24th, 2014 Willow Grove, PA
    4 people found this review helpful!
    I have had ASG for over 3 years now and while I think they are the worse ever, I chose to keep them for the pricing. However I am so over this horrible company. They change prices without notice and when you call to inquire about it, you get told a notice was mailed out months ago. When you question why you haven’t received it the reps just say ” well it was mailed” UMM NO IT WAS NOT!!! This has now happened 3 times. Called in about a problem with my motion sensor and was told it would cost me well over $150 just to have someone come look at it, well no thank you.. It was just a battery!! This company is such a fraud. No other way to put it. I refuse to get charged the $250 to terminate the 3yr (which I wasn’t informed of) contract. Do not use this company!!
    Read More
  11. User Score
    1
    October 20th, 2014 Manchester, NH
    1 people found this review helpful!
    POOR Customer service. System is broken, and i wanted to pick up part. NO can do, but they will send a service truck at $$$$
    Canceling service
    Read More
  12. User Score
    1
    October 20th, 2014 Palo Alto, CA
    1 people found this review helpful!
    I was a customer of a company ASG bought. Customer service was good at the former company, but once the ASG purchase was completed, things started going down hill. There was a service interruption which I had to call in and the “customer service” person told me I had to schedule a service event, which I knew was wrong from prior experience. I then called the local folks and was given a quick no cost solution. After a few more months, I decided to terminate my relationship with ASG. No sooner I canceled the monitoring, ASG charged my account for the quarterly monitoring and when I called for a refund, I was told I would receive a refund for months 2 and 3, but they did not issue prorated refunds. My comment was, “so you are charging me for a service I did not receive.” The response was, “Yes, that’s right.” Do NOT do business with these people – they will stick it to you. Customer service stinks – especially Miss D Robinson – not a nice person at all…
    Read More
  13. User Score
    0
    September 22nd, 2014 Houston, TX
    3 people found this review helpful!
    The worst Security Co. .My house was broken in over and over and still have a Computer Hacker and accessed my account on line .They changed my postcodes and let her change my contact numbers . Told Me it would cost them to much money to figure out how she was doing it . Is. Trying to sue Us for the $140.00 balance on the account . Told them when they pay me $10 grand she stole .I would pay them . ANY THING CELL PHONE BASED CAN BE HACKED…
    Read More
  14. User Score
    1
    August 28th, 2014 Stillwater, MN
    3 people found this review helpful!
    Bad company policies – just received 15% increase without prior notice. was told this was a “cross the board” increase for ALL customers and that a notice went out to all customers in January. I NEVER received a notice. Representative said, “well, we never received anything back and we mailed one”. Gee that sounds like great company policy (sarcasm here). I am looking for another company – and searching for my contract to see what I actually signed last year ughhh. very very disappointed with this company
    Read More
  15. User Score
    1
    August 26th, 2014 Rowlett, TX
    2 people found this review helpful!
    I cancelled service with ASG in order to go with a less expensive alternative. We were told via phone that we would owe $70 for early cancellation. I called to ask that the balance of our August payment (approx. 19 days) be credited to the cancellation charge. I was told that it was ASG policy not to refund any part of a month. I was then told that the cancellation charge could be lowered to $40 and I asked that we be billed for that. I was told that we would be billed. When we got the bill it was for $139.00. I called to ask for an explanation and was told that because we did not pay it online at the time of the last call we missed the opportunity for the $40 cancellation charge. I explained that we were told we would be billed for the $40 and was told that was not true. I was also asked why we didn’t accept their offer of lowering our monthly charge. They never made the offer. I finally settled by paying the $40 charge. This company seems to have a hard time keeping their stories straight; $70, $40, $139. If looking at ASG for services my advice would be to run, not walk, away as fast as possible.
    Read More
  16. User Score
    10
    August 15th, 2014 Thibodaux, LA
    0 people found this review helpful!
    It’s not just security. It’s all about home automation for me! I did my research and no one can put the WHOLE picture together the way this company can.
    Read More
  17. User Score
    2
    July 24th, 2014 Raleigh, NC
    2 people found this review helpful!
    We signed up for ASG in January 2013. We signed a contract for 3 years with a “rate lock” at $29.95. Mid-way through our contract, we got hit with a “company-wide increase” without any notice. What’s the point of a rate lock? When I called to question this, I was told that a letter went out in March notifying us of the rate increase. I never got a letter. Perhaps you should notify your loyal customers via phone, email, and letter to be sure they know you are increasing their monthly cost. The customer service gal Cindy also told me that I can either cancel my contract for $539 or she would give me another “rate lock” at the increased price and extend my contract an extra year 23 months. So when will this next “rate lock” get hit with a “company-wide increase?” I’m really disappointed with ASG so far.
    Read More
  18. User Score
    1
    July 2nd, 2014 Havelock, NC
    2 people found this review helpful!
    We have been with ASG a few years and have had a few problems with the system; they did send a tech and the system was up and running in a short time.
    Today we had another issue. A lengthy message has been continually displayed for a couple hours. We called the main number and the person on the other end walked me through some steps to see if I could get the system back running; no success. I called back and was informed; if they send a repair tech; I would have to pay a service charge at $83 for the first 30 minutes.. I thought it was a joke but the girl; a local rep at the Wilmington, NC office tells me that’s the way it is. One arrogant woman. The company can now cancel my account and I will spread the word regard their poor; actually lousy; service.
    Read More
  19. User Score
    10
    May 30th, 2014 Collingswood, NJ
    0 people found this review helpful!
    Very reliable. I love them and the after hours emergency service guy helped me at 1:00 am even though the issue was my fault. highly recommend!
    Read More
  20. User Score
    2
    March 2nd, 2014 Marble Falls, TX
    1 people found this review helpful!
    I really don’t know where to start. All I can say is, there are many security companies. Don’t use this one!
    Read More

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Our Score
2.7
User Score
2.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

42
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,414