B Safe Security

Stay away from this company. Make sure you read everything they send. They use a “bait and switch” technique by buying out your provider and not offering you the right of refusal. I sold my house and was under the impression they signed up the new owner but they took an easy was out by coming after me A YEAR LATER to pay for three years service that I never had. Be warned. They are buying out “mom and pop’ businesses to trap you..

Horrible customer service, got he service in 2011, when I moved in Nov-18, they are asking me to pay $1500 to cancel the service because of fine print which says its auto renewal every 5 years unless we notify 30 day notice prior to the current contract expiry date. First I am sure no single customer of B Safe is aware of this contract. Second they never tell you about this when signing the contract. They want 70% of remaining months payment for cancellation.
Hope new customers are aware of this before signing the contract with them

This Customer Service is the worst. They lie and take advantage of the elderly.

What a shady operation. These people are dishonest and their credit manager Susan G is an absolute horror. Do not use this company.

HORRIBLE COMPANY, DO NOT SIGN ANY AGREEMENT WITH THEM. THEY ARE UNPLEASANT, ABRASIVE AND DISHONEST. Susan G., their representative, was extremely rude to me when I spoke with her regarding our agreement and hung up the phone on me. Here is our story; you can make your own judgement as to whether you want to do business with this organization.
We were referred to BSafe by our security company when they closed their business. We thought, given the reference, that this new organization was like our previous company which renewed its contract every year. We only needed monthly service since our security system was already installed. BSafe provided an agreement, which in small print, stated that the contract was for a five-year period AND renews automatically for another five years if you don’t notify them in writing that you want to discontinue service. I HAVE NEVER HEARD OF A CONTRACT LIKE THIS. THEY NEVER VERBALLY NOTIFIED US of this when we signed which I think is sneaky and deceitful. Also, they did not install our system so why is an automatically renewing five-year contract necessary? No reputable company has a contract like this, even if they did the installation. Five years is excessive, and the fact that it automatically renews for another five years if you don’t write them a letter is criminal.
The second part of the story concerns our home renovation. We talked to our contractor about installing new windows in the spring of 2017. We had contacted BSafe at least twice about this renovation, asking how this would affect our system. At no time were we told about a renewing contract, especially since we were nearing the end of our first five years. The windows were installed in late November through early December 2017. On December 12, 2017 my wife spoke to a salesperson named, Lew S. about a new system; she told him our wired security system was disconnected because of the new windows. My wife talked to Lew about options but said that she was going to talk to me about the information he presented. We NEVER said we were going forward with them, and Lew never mentioned this automatically renewing five-year contract! Our system was disconnected by Dec 1, 2017 and this dishonest company knew this. We had paid them for our current year of service from March 2017 to March 2018. This also doesn’t make sense; why are they telling us our agreement is from Dec 2012 to Dec 2017 if we always paid in March?
Since Dec, I have had several discussions with this company. They told us we own them $735 for the next five years! This is ridiculous.
Then representative called me to discuss what “they could do”. She said we could pay a one-year penalty but I told her, no, since we shouldn’t have to pay anything. In fact, they owe us for several months paid from December 2017 to March 2018, when we had no security system being monitored.
Since that call last week, we received a SUMMONS from this company by a court in Delaware to collect $735 for doing nothing for us. If this isn’t a SCAM, I don’t know what is! We simply wanted to stop our service at the end of the year that we’d paid for. We want to let as many people as possible know about this terrible situation and dishonest company. We will be getting a lawyer. I would rather pay a lawyer and take them to court than pay them one more cent. I will also be speaking with businesses in my community who use this company for security (I’ve seen BSafe stickers on windows), to let them know what I’m going through.

Hey, what can I say for a smaller company that is able and willing to give you individual attention they also have great technology, and was able to connect everything into my service.

Buyer Beware very shady long term perpetual contracts, Avoid this Company!