B-Safe has been serving the Brandywine and Delaware Valleys since 1978 and boasts of years of experience in the security industry between the owners. They are NICET certified for fire alarm signaling systems and own a UL certified central monitoring station for both fire and burglar alarm systems. In terms of involvement in the community, they are proud members of the New Castle County Chamber of Commerce, Associated Builders and Contractors, National Fire Protection Association, and the Delaware Alarm Association.
Security System Overview
B-Safe Security offers a basic package, which utilizes Honeywell equipment and costs zero down and $29.99/month for 36 months. When you purchase this cellular-based system B-Safe leases the equipment to you until the end of the initial contract, at which time you obtain full ownership. The monthly price can be locked in if you are willing to sign a five-year agreement instead of three.
There are other options available. For example, if you have a phone-line and would like to run the equipment through it then the monthly fee is only $29.99/month. Or, if you’d like to go with the wireless system and have the capability to access it remotely from your smartphone then it is $39.99/month. Regardless of the package that you chose, each new system comes with the following equipment:
- Control panel
- Keypad
- Siren
- Motion detector
- 3 door contacts
- Backup battery
- Sign & stickers
The Good
According to their about page, B-Safe Security’s mission is “To provide integrated electronic security and life safety solutions to businesses, government, and homes, utilizing cutting-edge technology and quality engineered products, along with experienced and outstanding customer service, to help ensure the safety of our clients.”
As an example of their quality services, B-Safe Alarms boast of an average response time of fewer than 20 seconds, which is among the best response times in the industry. Needless to say, as a community business leader and a long time security dealer B-Safe Security has gained the trust of the communities they serve.
The Bad
B-Safe Security’s warranty policy is lacking compared to most companies in the industry. For example, the average warranty is around one to two years for parts and labor. Conversely, B-Safe only offers customers the basic 90-day manufacturer’s warranty. This means that customers are left without coverage on their systems for almost the entire life of the contract (3-5 years) unless they purchase an “extended service agreement.”
Another issue that some potential clientele might have is that B-Safe only offers customers the option to lease a system rather than purchasing it. The reason most security companies do this is to lock homeowners into a multiyear agreement paying a monthly monitoring fee; this is where most companies make their money. However, there are some companies that allow new customers the option to purchase the system up front and pay on a month-to-month basis, which for many homeowners is a better option.
The Bottom Line
B-Safe has a longstanding reputation as an excellent company in the region with high customer satisfaction. If you live in Delaware and are in the market to lease a system that comes with industry best technology and a technician team to back it up then look no further than B-Safe Security.
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