B Safe Security

Yu Zhu Wilmington, DE

May 28, 2020

They use 5-year contract to lock you in and the price is much higher than others. My contract was signed on 2014 which is $36 per month. Recently I want to transfer it to the new owner of my house and they give the new owner $50 per month, which is ridiculous. Also, I was going to cancel the service and call the company. They ask me to wait until the closing date and see if the new owner would love to use their service. But now they told me the new owner doesn't want to use it and I cannot cancel the service since it is already auto-renewed. And the worse thing is why didn't you told me it will be auto-renewed when the first time I called with the intention of cancellation? Then they said it is on the fine print of the contract that it will be auto-renewed WITHOUT notification. But the truth is the fine print is so tiny and no one mentioned it when signed up the agreement that it will be auto-renewed.

Mike Bastian

Mar 21, 2020

I was Originally with cops Monitoring service b safe took it over about 8 years ago. Now that I want to cancel service no longer want it, they say because there contract is 5 year and they automatically renew it you have to cancel 30 days before contract is up to cancel. If You cancel early you have to pay 75% of the remaining contract, even though they didn’t install my system. All the did was take over monitoring from cops. Worst company to deal with read the small print would not recommend this service to anyone.

Elizabeth Fiore

Mar 13, 2020

These people call me repeatedly from multiple phone numbers. Don't know how they got my number. Extremely annoying. Suggest u get another company.

Sherry Medek Hockessin, DE

Oct 6, 2019

Sherry Medek I have been with B Safe for over 20 years! Very happy!

Dirk Edison, NJ

Jun 28, 2019

These people are thieves! They hoodwinked my elderly mother into a long-term contract and now that she's dead they want $1500+ to cancel. Can this be legal?

stephen vanna Voorhees, NJ

May 7, 2019

Stay away from this company. Make sure you read everything they send. They use a "bait and switch" technique by buying out your provider and not offering you the right of refusal. I sold my house and was under the impression they signed up the new owner but they took an easy was out by coming after me A YEAR LATER to pay for three years service that I never had. Be warned. They are buying out "mom and pop' businesses to trap you..

Chandra C

Feb 6, 2019

Horrible customer service, got he service in 2011, when I moved in Nov-18, they are asking me to pay $1500 to cancel the service because of fine print which says its auto renewal every 5 years unless we notify 30 day notice prior to the current contract expiry date. First I am sure no single customer of B Safe is aware of this contract. Second they never tell you about this when signing the contract. They want 70% of remaining months payment for cancellation. Hope new customers are aware of this before signing the contract with them

T McMurran

Oct 28, 2018

This Customer Service is the worst. They lie and take advantage of the elderly.

Eireann Marzarella

Aug 21, 2018

What a shady operation. These people are dishonest and their credit manager Susan G is an absolute horror. Do not use this company.

Mark Sekula Southampton, PA

May 15, 2018

HORRIBLE COMPANY, DO NOT SIGN ANY AGREEMENT WITH THEM. THEY ARE UNPLEASANT, ABRASIVE AND DISHONEST. Susan G., their representative, was extremely rude to me when I spoke with her regarding our agreement and hung up the phone on me. Here is our story; you can make your own judgement as to whether you want to do business with this organization. We were referred to BSafe by our security company when they closed their business. We thought, given the reference, that this new organization was like our previous company which renewed its contract every year. We only needed monthly service since our security system was already installed. BSafe provided an agreement, which in small print, stated that the contract was for a five-year period AND renews automatically for another five years if you don't notify them in writing that you want to discontinue service. I HAVE NEVER HEARD OF A CONTRACT LIKE THIS. THEY NEVER VERBALLY NOTIFIED US of this when we signed which I think is sneaky and deceitful. Also, they did not install our system so why is an automatically renewing five-year contract necessary? No reputable company has a contract like this, even if they did the installation. Five years is excessive, and the fact that it automatically renews for another five years if you don't write them a letter is criminal. The second part of the story concerns our home renovation. We talked to our contractor about installing new windows in the spring of 2017. We had contacted BSafe at least twice about this renovation, asking how this would affect our system. At no time were we told about a renewing contract, especially since we were nearing the end of our first five years. The windows were installed in late November through early December 2017. On December 12, 2017 my wife spoke to a salesperson named, Lew S. about a new system; she told him our wired security system was disconnected because of the new windows. My wife talked to Lew about options but said that she was going to talk to me about the information he presented. We NEVER said we were going forward with them, and Lew never mentioned this automatically renewing five-year contract! Our system was disconnected by Dec 1, 2017 and this dishonest company knew this. We had paid them for our current year of service from March 2017 to March 2018. This also doesn't make sense; why are they telling us our agreement is from Dec 2012 to Dec 2017 if we always paid in March? Since Dec, I have had several discussions with this company. They told us we own them $735 for the next five years! This is ridiculous. Then representative called me to discuss what "they could do". She said we could pay a one-year penalty but I told her, no, since we shouldn't have to pay anything. In fact, they owe us for several months paid from December 2017 to March 2018, when we had no security system being monitored. Since that call last week, we received a SUMMONS from this company by a court in Delaware to collect $735 for doing nothing for us. If this isn't a SCAM, I don't know what is! We simply wanted to stop our service at the end of the year that we'd paid for. We want to let as many people as possible know about this terrible situation and dishonest company. We will be getting a lawyer. I would rather pay a lawyer and take them to court than pay them one more cent. I will also be speaking with businesses in my community who use this company for security (I've seen BSafe stickers on windows), to let them know what I'm going through.

Jared Wilmington, DE

Sep 15, 2017

Hey, what can I say for a smaller company that is able and willing to give you individual attention they also have great technology, and was able to connect everything into my service.

Frank Daly Philadelphia, PA

Jun 26, 2017

Buyer Beware very shady long term perpetual contracts, Avoid this Company!