Bay Alarm

Bay Alarm

2.9

Our Score

2.6

User Score

Bay Alarm at a glance

Type of Installation: Professional

Cancellation: 90 day

Where is it Available: Arizona, California, Washington

Price: Undisclosed

Pros

Equipment Warranty

Along with Bay Alarm's equipment comes some useful company policies, including a 1-year equipment warranty, and a 90-day satisfaction guarantee

Cons

Pricing

Potential customers will have to go through Bay Alarm to get a free quote when it comes to pricing. They do not publicly offer that information.

Limited Availability

This system is only available in Arizona, California, and Washington

Our Recommendation

Since Bay Alarm can only service one state and doesn't provide pricing information, we cannot recommend their services. Reliable alternatives include Protect America and Frontpoint.


About Bay Alarm

Home Security

Bay Alarm does not disclose pricing or details on their security systems. Below is a list of features offered for residential home security:

  • 24/7 professional monitoring
  • Keypad and control panel
  • Key fobs
  • Indoor camera
  • Outdoor camera
  • Doorbell cameras
  • Motion sensor
  • Door / window sensor
  • Glass break sensor
  • Fire, smoke, and carbon monoxide detectors
  • Light automation
  • Smart locks
  • Smart thermostat
  • Smartphone app

 

Business Security

  • 24/7 alarm monitoring
  • Fire alarm systems
  • Burglar alarms
  • Video verification
  • Security cameras
  • Remote management

 

 

Ratings Breakdown
Monthly Monitoring Fee Undisclosed
Install & Equipment Fee Undisclosed
Contract Length Undisclosed
Cancellation Policy Undisclosed
System Relocation Fee Fees May Apply
Number of Reviews 33
Review Last Updated: January 17, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

33 Bay Alarm Reviews

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3. Review Validation:

0

Score

Anthony Hanna San Jose, CA

Jan 23, 2020

Horrible service, Our property was broken into and over $10,000 worth of equipment was stolen and the alarm never went off and the police were never alerted. On top of that, they are penalizing us $4000 for ending our contract early. Do not conduct business with bay alarm.

0

Score

Keith Simmons

Aug 31, 2019

Product Never worked correctly. False alarms frequently in which we had to pay Police Department $200 for each false alarm. Bay Alarm would not allow us to cancel even know the service did not work properly. We were finally allowed to cancel at the end of our contract term and their representatives made us jump through every hoop and took over a week of phone calls and emails to cancel. This company should not be allowed to conduct business.

3

Score

Sharon Sacramento, CA

Aug 27, 2019

I have had several incidents recently with my dog setting off the motion detector in my dining room. Bay Alarm on two occasions called my land line and left a message because I wasn't home. They next claimed to call and speak to my husband who authorized them to clear the alarm. The problem is my husband has been dead for two years. Even so,they had contacted the police and I got a 'false alarm recorded against me.' The other night the same thing happened, the dog triggered the motion detector and Bay Alarm called my house, and then they CLAIMED to have called my cellphone and left a message, and then called the police. Again, I have been dinged with a false alarm. If I get another false alarm I will be billed $85. The problem with this most recent incident is that I had my cell phone in my hand the whole time, and they didn't call me. They said they left a message for me, and there was no message! I am tired of them LYING. I have a security system so I can feel secure, and I totally do not feel secure because they lack integrity. When I ask to speak to a supervisor I am told they won't be in until Monday (or the next day) and I demand a return call, which I don't receive. I have to call THEM back and chase down a supervisor. This is lousy customer service. If you are shopping for a security system, don't go with Bay Alarm. They lie.

10

Score

Zathras Stockton, CA

Jul 8, 2019

We began using Bay Alarm in 1994, when we bought a house with a competitor's system. When we took possession and opened the door, the alarm chirped loudly at us about once a minute. It wasn't subscribed and was apparently complaining about it. That vendor, when called, wanted a hundred dollars to come out and "service" the unit to make it stop. I told them that, for a hundred dollars, I had a framing hammer in my truck and would service it myself. The representative audibly shuddered and said no, press these three keys in this order. It stopped. She asked when they could schedule a sales call and I told them that if they wanted a hundred dollars to roll a truck to press three keys, I wasn't interested. And I called Bay Alarm to bid the alarm. They were courteous, cost-effective, and prompt. We had them for 25 years, through three houses, and while the costs crept up, the service was excellent and the only issue we had was with the Honeywell "TotalConnect" servers, which are an outsourced IoT service by their equipment manufacturer. Our son has Bay Alarm now, and time to connect over the network to check status and operate the alarm system is a bit iffy. But the system works well, and he's happy otherwise. We're relocating and will probably go with Bay Alarm again. They are now in California, Arizona (at least the Phoenix market), and Washington State that I know of. I'm an engineer, and have had a DIY system for four months in a rental. It works well enough, but for 25 years, Bay Alarm has done well by us and our family.

0

Score

mia acevedo Roopville, GA

Apr 27, 2019

There system don’t work. At all

2

Score

Sandy & Phil Wayne, PA

Apr 3, 2019

BAY ALARM WILL BILL YOU FOR THE MAILING TIME even though the unit is totally disconnected and no signal can be detected based on disconnect method to return device given by BAY REP ( MR RICO ). IF device is not received I agree they have right to charge but if device is received within approx.ONE week Credit should be retroactive to Phone date asking instructions for returning device, Representative REFUSED to transfer me ( customer ) to supervisor to discuss policy or higher up stating this is BAY policy. I question if BAY ever tested to be certain unit was working as in over three years no one ever notified me of any test.

2

Score

Michael Newman

Apr 2, 2019

Unhappy with the way Bay Alarm handled customer service and cancellation. Would advise all to exercise caution.

0

Score

Gabriella Marquez

Feb 22, 2019

This company is horrible! The employees are extremely inprofessional and find it appropriate to leave you on hold for an excess of 10-20 minutes! The equipment is always breaking or malfunctioning and the company does little to nothing to compensate or fix the issue. I will NEVER waste my money with them again!

0

Score

Andres Paez Martinez

Jan 30, 2019

Was happy with Bay alarm. Until I found out their contract has no way out and you need to stick to it for 3 years. That is partly on my side because of not reading the contract. However now there are all this extra fees and charges. I'm almost paying car insurance with these guys. And I get almost 0 value out of their installation other than false alarms. The only one time where it should've worked, the police took 40 minutes to get.to my place..... Save yourself headaches, don't go with Bay alarm

2

Score

Tom h Atlanta, GA

Jan 28, 2019

My security company was fine for over 15 years, then they sold out and Bay Alarm bought them. My fire alarm tripped when I was home. turned out the smoke detector had dust in it. Cleaned all fire detectors. When the alarm happened the phone rang, ansered it and said hello, no answer so I hung up. Phone rang again same thing happened no on said anything on the phone. Called them and got s big runaround. Then I got a nasty letter from them saying the had called several times twice is considered several times I called them after receiving the nasty letter and they kept pushing to send a tech out to check the system. I installed and programmed it over 15 years ago. I told them NO. They finally agreed the system was working OK after 3 more calls to 3 different people!aother I am looking for another alarm moitoring company!

2

Score

GerAn Friedel

Oct 1, 2018

In August 2017 I wrote a glowing 5-star review for my experience with BAY Alarm in setting up a Residential Security system at my home in Ventura County, CA. My account representative for that installation was Chris L and based on his clarity, honesty, responsiveness and proactive support, felt that nothing other than a 5-star yelp review was warranted. Even post contract execution issue resolution was fast and easy with BAY Alarm corporate. Fast forward to September 2018, and due to a job change that resulted in a move to the East Bay area of CA, I again found myself in need of a residential security system. There was no hesitation in contacting BAY Alarm and I was assigned to an account representative in this area that was promoted by herself as well as the telephone sales team at BAY Alarm as having 20-years experience and being "great" to work with. Well unfortunately for me, my experience in dealing with my new account representative, Patricia L, was nowhere near great. It took me multiple attempts to get an apparent simple question answered. It was almost like dealing with "used car salesmen" from circa 1960's where clarity about what you wanted to buy was an impossibility (please no disrespect to any present day used car sales "people"). Even after having my wife and neighbor review the responses from Ms. L to one question, there was no way of understanding what this account representative was really saying. There was lots of eagerness on her behalf to get me to sign an agreement, but no eagerness in being clear and concise. Furthermore, there appears to be differences in how account representatives conduct business on behalf of BAY Alarm that may be attributed to more than just dealing with a different representative. It feels more like the way business is done in Southern CA is different than the East Bay area. In my neighborhood and on my block there are 7~8 home security signs posted in front of houses. There are a few ADT signs, one Xfinity Home Security, and one that I don't recognize. There are no BAY Alarm signs posted in front of the houses. Based on my most recent experience with BAY Alarm there will not be one of their signs posted in my front yard either. You ask why the 2-star review? Well, I believe that this bad experience with BAY Alarm doesn't warrant a 1-star review and if circumstances arise again in the future I would again consider them for Residential Security services. It's possible that this recent experience in the East Bay is just circumstantial and may be more positive in some other locale where Bay Alarm has a presence.

1

Score

Cynthia Lawler

Sep 3, 2018

There was a tech too flirty and wore a wedding ring- gosh terrible. Just stick to your job and stop using your job as a dating app

0

Score

Tom vinci

May 6, 2018

I suffered a major loss while under Bay Alarms watch of my property. Their equipment malfunctioned and didn’t detect a break-in.... They basically told me “they will send a tech out to check the equipment “. What about the thousands of dollars it cost me, and why am I paying all this money for a false sense of security, I asked. See ya Bay, I’ll NEVER recommend you, and tell everyone about my Bay Alarm experience

1

Score

Paam

Apr 25, 2018

I purchased the security system with the promise I could get service if I stopped the monitoring ...NOT TRUE! They refuse to provide service unless I purchase monitoring again. You would be better off contacting alarm grid online and let them walk you thru installing your own system. They have monitoring if that is what you want but NOT necessary. Very knowledgeable!

1

Score

Beverly Dane Huntington, MA

Feb 3, 2018

First mistake -- not reading this blog. Second mistake -- buying Bay Alarm. So many negatives to list. The worst is that as soon as the BA person walked me thru the steps, I said "thank you" to this quite rude man, then went to my computer to work, the computer failed. No email, no google chrome, no anything. Called BA next morning. They said,"There is no way that BA effected my computer." Long story and ultimately solved. However, the reason WAS the BA.

0

Score

Taline Arslanian South Gate, CA

Jan 25, 2018

Bay Alarm is by far the worst monitoring company we have dealth with. We manage over 15 commercial and 2 residential properties and deal with different monitoring companies. Bay alarm is extremely unprofessional and unhelpful. They were charging us monthly service when our camera systems were down and out of battery. They were not getting any signals from the property and yet NO ONE from Bay alarm contacted us to tell us that the batteries are down and there is no signal. After months of paying, we had to check the system ourselves and found out that the cameras were not working and there had been no monitoring. I tried calling and emailing them but of course no on replies to emails or answers any call. We cancelled service immediately. I DO NOT RECOMMEND THEM AT ALL. THEY ARE DIRTY CROOKS.

1

Score

Susan Nydegger Eastport, NY

Jan 21, 2018

I am in heart failure and wear a life vest to shock my heart in case of arrhythmia I got the alarm to immediately be able to call for help if my alarm went off . The system went down on a 3 day weekend. There was no one in tech support to answer questions or help. I cancelled the alarm and sent everything back. The only person available was the sales department selling systems for new customers.

0

Score

John Fleckenstein

Jan 8, 2018

What an inept company. They assumed oversight of my home alarm when Bonds sold their accounts to them. Never had so many calls and need to cancel police they were always eager to dispatch for any reason as well as call me at 4am while I was asleep to tell me a battery was low. When I called them to tell them I was changing batteries (twice) and not to monitor, they called me a second after we started and first question was “should we cancel the police”? Apparently they get a commission for all of their false alarms. Run away from these guys as fast as possible.

1

Score

Daniel

Nov 27, 2017

DO NOT USE them for commercial account. I signed a 5 five contract for my business and I terminated my service after 3 years due to business closed. I admitted I am obligated to pay a penalty for an early cancellation, but I don't realize I had to pay 100% penalty to full fill the whole 5 year contract at the date of cancellation. Suppose I pay my fee monthly, but I had to pay 2 years worth of service fee to them by 2 year in advance and also they don't have to provide anymore service or do anything for us for the next 2 years. I expected to pay a penalty at a fraction of the remaining 2 years fee. I should have not cancelled my service and just continue to pay them monthly for the rest of 2 years and had them monitored for nothing.

1

Score

Susan Medwid

Oct 5, 2017

We are without alarm and it took a week to get scheduled a tech to come to the house. The 4 hour window was exceeded by over an hour. We had to reschedule and remain without coverage. Makes me wonder how they handle emergencies. Find another security company. Will cancel on a dime.......

1

Score

bschroffel Pomona, CA

Jul 17, 2017

Totally unreliable service. Waited all day - never showed

0

Score

Don Price Gatlinburg, TN

May 9, 2017

Bay Alarm is very unreliable in fulfilling their appointment commitments, and give the impression that they really just don't care about their customers. Business must be good, and they don't need to salvage the customers they already have. Scheduled for appointment on May 5, 2017, never showed up in window of 8-4, got a call at 5:30 PM saying they were running late and would reschedule for May 8th, I requested a morning appointment. Nobody showed up, and this time they didn't bother to call to say they were not coming. Called on May 9th and found out they would be out on May 12,2017. Nobody ever called to discuss the new appointment or the delays, asked for managers, all three folks, Service managers, Morales, and Skaggs (not sure of spelling) were out. Alisha said maybe their at lunch. 11:30 AM on May 9th. Asked to speak to another manager none available. Asked to speak to Lindsay O, she too out to lunch maybe. Just not available.

1

Score

Michael J Garcia

Mar 31, 2017

Not A customer and never will be. Just saw a commercial. I've been in sales many years. Selling fear very effective but very pathetic. I am a Real Estate salesman, I will recommend Simpli Safe who does not sell fear. I saw Bay Alarms pathetic commercial this morning.

0

Score

bob jones

Dec 17, 2016

I'm lucky my grandma is still alive, no thanks to them not responding to her call. Took them at least 10 minutes to call her to see if everything was ok

10

Score

Maureen Fitzgerald

Oct 14, 2016

Outstanding in every way

10

Score

William Terry

Oct 12, 2016

Outstanding service and reliability . Always available to answer questions. Constant support for rural California where we live. 41 years of excellence.

3

Score

Rob Ridge, NY

Jul 12, 2016

It took a full week to get a response from Bay Alarm regarding a communication issue with my system. So for a full week, our alarm was not monitored and Bay Alarm failed to solve the issue. In regards to the lack of communication the service manger said "stuff happens". You wouldn't expect an alarm company to have a complete lack of sense of urgency, but judging by the service manager's response, it seems systematic to the company.

0

Score

Michael Andrade San Diego, CA

Dec 18, 2015

Horrible company and customer service. Called to cancel service, received a cancellation confirmation letter that stated to return the equipment by a certain date. I told the rep on the phone I wouldn't be able to return the equipment by that date and was told it wouldn't be a problem. I returned the equipment 10 days after the date and they billed me for another whole year. Called to find out about a refund, even a pro-rated refund (would have gladly paid the 10 days) and was told they don't give refunds. Rep refused to engage a manager saying she was the highest person in the company. Beware and stay away from Bay Alarm!

0

Score

Max San Dimas, CA

May 6, 2015

Horrible company to work with, salesman told me I could cancel any time after two years. When I decided to move after two years they said that I could not cancel and was responsible for the remaining 3 years. Outdated hardware and poor customer service.

3

Score

CB Laguna Beach, CA

Apr 2, 2015

Very disappointing. I have been with this company when it was SST, so Bay Alarm took over. I recently had the fire system alarm go off and after a call to check that the house wasn't on fire, they sent out a technician that took 5 hours waiting, and he came at the very end of the time period (so 6 hours of my time). The technician didn't find the trouble, but when a zone showed up on the security screen as not cooperating, instead of fixing it, he just bypassed it and added it to another zone. About a month later the fire system again set off. No call to check the problem for over 24 hours!! Seriously, not happy. If it had been an actual fire, my house would have burned! No security! 24 hours later they called and try to correct me on the trouble time. I was here for it, so don't tell me when it happened. They again give me a service time, which after waiting another 4 hours, we are told that a truck broke down... then given another 5 hour window to wait the next day!!! If they had fixed the problem the first time, none of this would have been a problem. Also, the tech that they sent said that the other tech knows the system inside and out, but he was on jury duty... so we wait, again! I'm waiting to see if they can fix it after 14 hours of my time!!! I am looking into another security service.

8

Score

Jason

Mar 3, 2015

Very good

10

Score

Mark Laber Fremont, CA

Feb 19, 2015

When my family moved into a bigger home 3 years ago, we knew we wanted an alarm system. After much research, both online and offline, we went with Bay Alarm based on their local history, expertise and reliability. While they weren't the least expensive option, many of my neighbors who are Bay Alarm customers shared stories of previous alarm vendors who had horrible monitoring, customer service and reliability. One neighbor shared a DIY story that was every homeowners nightmare, complete with a system that was difficult to install, operate and had the worst monitoring imaginable. After his home was broken into while the alarm was set and his monitoring was unaware and unresponsive, he immediately jumped ship to Bay Alarm. In the end, all it takes is one bad (or good) experience to realize that going with an established, well run company that has your best interest in mind is worth more than finding the cheapest subscription fee.

10

Score

Andrea Martinez, CA

Jan 9, 2014

Great company