Bay Alarm has provided security services to all kinds of California homes and businesses—big and small—since 1946, and currently serves over 110,000 customers. Bay Alarm security provides modern equipment and a full array of services, from the basic security setup to a full corporate security program for multiple locations. However, because the company has several customer service and equipment issues that can affect the security system’s integrity, California residents are strongly encouraged to visit our top home security companies to address their home security needs.
- 24/7 Monitoring and Repair
- 1-Year Warranty
- 90-Day Satisfaction Guarantee
Bay Alarm customers can receive free technical support and customer service through its 24-hour monitoring center. The company will test and inspect your system as required. And if a security device is not functioning, Bay Alarm will repair or replace the device day or night. Some larger, well-known companies will leave you on your own in this regard, so this is a plus when considering overall security alarm prices.
Along with Bay Alarm’s equipment comes some useful company policies, including a 1-year equipment warranty, and a 90-day satisfaction guarantee.
- Limited Availability
- Unknown Upfront Costs/Unknown Contract Length
- Poor Online Transparency/Customer Service
- System Vulnerabilities
Bay Alarm is only available in California. Meanwhile, top-rated home security companies are able to serve customers throughout the country. On top of this, the company does not disclose their monthly prices, upfront fees, or contract length.
Bay Alarm poor online transparency can prevent customers from making an informed decision about its system. While the company mentions it provides useful features such as “Insurance Discounts,” a “1-Year Warranty,” and a “90-Day Satisfaction Guarantee,” zero information is provided on what these terms mean. Most home security companies list their terms and conditions in connection with these claims, which provide valuable insight into when and how these promises and guarantees apply. When we used Bay Alarm’s live chat feature to learn more about these terms, we were immediately directed to a telephone number to call. Customers should be wary of any company that does not deliver this simple information upfront.
A recent report from Forbes titled, “Hacking the Doors Off: I Took Control Of A Security Alarm System From 5,000 Miles Away” states that Bay Alarm’s home security systems are vulnerable to hacking.
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