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#100
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Bay Alarm

Biggest Customer Gripe: Bad Customer Service (read reviews)

Our Score
3.4
User Score
6.0

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Our Score
3.4
User Score
6.0
Rank this Company

Ratings Breakdown

Price

Monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

10/10 = BEST
4/10

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Time in Business

Total # of years
1946

A+

Customer Support

Good, Bad, Limited
Good

Number of Reviews

User reviews here on BHSC
9

This Review is maintained by Chase Sagum

Review Last Updated: November 30, 2016

Bay Alarm has provided security services to all kinds of California homes and businesses—big and small—since 1946, and currently serves over 110,000 customers. Bay Alarm security provides modern equipment and a full array of services, from the basic security setup to a full corporate security program for multiple locations. However, because the company has several customer service and equipment issues that can affect the security system’s integrity, California residents are strongly encouraged to visit our top home security companies to address their home security needs.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$44.99
$99-499

#2

8.6
$43.49
$35

#3

7.2
$14.99
$229.96

#100
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6.0
Undisclosed
Undisclosed

The Good

  • 24/7 Monitoring and Repair
  • 1-Year Warranty
  • 90-Day Satisfaction Guarantee

Bay Alarm customers can receive free technical support and customer service through its 24-hour monitoring center. The company will test and inspect your system as required. And if a security device is not functioning, Bay Alarm will repair or replace the device day or night. Some larger, well-known companies will leave you on your own in this regard, so this is a plus when considering overall security alarm prices.

Along with Bay Alarm’s equipment comes some useful company policies, including a 1-year equipment warranty, and a 90-day satisfaction guarantee.

The Bad

  • Limited Availability
  • Unknown Upfront Costs/Unknown Contract Length
  • Poor Online Transparency/Customer Service
  • System Vulnerabilities

Bay Alarm is only available in California. Meanwhile, top-rated home security companies are able to serve customers throughout the country. On top of this, the company does not disclose their monthly prices, upfront fees, or contract length.

Bay Alarm poor online transparency can prevent customers from making an informed decision about its system. While the company mentions it provides useful features such as “Insurance Discounts,” a “1-Year Warranty,” and a “90-Day Satisfaction Guarantee,” zero information is provided on what these terms mean. Most home security companies list their terms and conditions in connection with these claims, which provide valuable insight into when and how these promises and guarantees apply. When we used Bay Alarm’s live chat feature to learn more about these terms, we were immediately directed to a telephone number to call. Customers should be wary of any company that does not deliver this simple information upfront.

A recent report from Forbes titled, “Hacking the Doors Off: I Took Control Of A Security Alarm System From 5,000 Miles Away” states that Bay Alarm’s home security systems are vulnerable to hacking.

Want to know which home security companies are top rated? Click Here

The Bottom Line

While Bay Alarm brings over 60 years of experience to the home security industry, several promising guarantees, and both residential corporate packages, the company still has its share of flaws, particularly with regard to its system’s online security protocols. Poor online transparency and customer service also prevent Bay Alarm from competing with industry leaders, and customers should should take careful thought before proceeding with this company.

Click Here to view the top ranked home security providers.

Year Monthly Revenue Subscribers RMR From Previous Year Full-time Employees
2013 $7,244,745 118,917 Up 599
2012 $6,680,600 111,473 Up 612
2011 $5,874,000 106,450 Same 593
2010 $5,874,000 103,938 Up NA
2009 $5,687,000 102,367 Up NA

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9 Bay Alarm Reviews

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  1. User Score
    10
    October 14th, 2016
    0 people found this review helpful!
    Outstanding in every way
    Read More
  2. User Score
    10
    October 12th, 2016
    0 people found this review helpful!
    Outstanding service and reliability . Always available to answer questions. Constant support for rural California where we live. 41 years of excellence.
    Read More
  3. User Score
    3
    July 12th, 2016 Ridge, NY
    2 people found this review helpful!
    It took a full week to get a response from Bay Alarm regarding a communication issue with my system. So for a full week, our alarm was not monitored and Bay Alarm failed to solve the issue. In regards to the lack of communication the service manger said “stuff happens”. You wouldn’t expect an alarm company to have a complete lack of sense of urgency, but judging by the service manager’s response, it seems systematic to the company.
    Read More
  4. User Score
    0
    December 18th, 2015 San Diego, CA
    3 people found this review helpful!
    Horrible company and customer service. Called to cancel service, received a cancellation confirmation letter that stated to return the equipment by a certain date. I told the rep on the phone I wouldn’t be able to return the equipment by that date and was told it wouldn’t be a problem. I returned the equipment 10 days after the date and they billed me for another whole year. Called to find out about a refund, even a pro-rated refund (would have gladly paid the 10 days) and was told they don’t give refunds. Rep refused to engage a manager saying she was the highest person in the company. Beware and stay away from Bay Alarm!
    Read More
  5. User Score
    0
    May 6th, 2015 San Dimas, CA
    5 people found this review helpful!
    Horrible company to work with, salesman told me I could cancel any time after two years. When I decided to move after two years they said that I could not cancel and was responsible for the remaining 3 years.

    Outdated hardware and poor customer service.

    Read More
  6. User Score
    3
    April 2nd, 2015 Laguna Beach, CA
    9 people found this review helpful!
    Very disappointing. I have been with this company when it was SST, so Bay Alarm took over. I recently had the fire system alarm go off and after a call to check that the house wasn’t on fire, they sent out a technician that took 5 hours waiting, and he came at the very end of the time period (so 6 hours of my time). The technician didn’t find the trouble, but when a zone showed up on the security screen as not cooperating, instead of fixing it, he just bypassed it and added it to another zone. About a month later the fire system again set off. No call to check the problem for over 24 hours!! Seriously, not happy. If it had been an actual fire, my house would have burned! No security! 24 hours later they called and try to correct me on the trouble time. I was here for it, so don’t tell me when it happened. They again give me a service time, which after waiting another 4 hours, we are told that a truck broke down… then given another 5 hour window to wait the next day!!! If they had fixed the problem the first time, none of this would have been a problem. Also, the tech that they sent said that the other tech knows the system inside and out, but he was on jury duty… so we wait, again! I’m waiting to see if they can fix it after 14 hours of my time!!! I am looking into another security service.
    Read More
  7. User Score
    8
    March 3rd, 2015
    1 people found this review helpful!
    Very good
    Read More
  8. User Score
    10
    February 19th, 2015 Fremont, CA
    8 people found this review helpful!
    When my family moved into a bigger home 3 years ago, we knew we wanted an alarm system. After much research, both online and offline, we went with Bay Alarm based on their local history, expertise and reliability. While they weren’t the least expensive option, many of my neighbors who are Bay Alarm customers shared stories of previous alarm vendors who had horrible monitoring, customer service and reliability.

    One neighbor shared a DIY story that was every homeowners nightmare, complete with a system that was difficult to install, operate and had the worst monitoring imaginable. After his home was broken into while the alarm was set and his monitoring was unaware and unresponsive, he immediately jumped ship to Bay Alarm.

    In the end, all it takes is one bad (or good) experience to realize that going with an established, well run company that has your best interest in mind is worth more than finding the cheapest subscription fee.

    Read More
  9. User Score
    10
    January 9th, 2014 Martinez, CA
    1 people found this review helpful!
    Great company
    Read More

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We try to partner with all companies that we review, and may get compensated when you click, or call them from our site. But don't worry, we don't artificially rank or score companies based on compensation, or agreements. A company's rank is earned through our organic Ranking Criteria for each industry. Period. And we're mighty proud of that.

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Our Score
3.4
User Score
6.0
Rank this Company

Ratings Breakdown

Price

Monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

10/10 = BEST
4/10

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Time in Business

Total # of years
1946

A+

Customer Support

Good, Bad, Limited
Good

Number of Reviews

User reviews here on BHSC
9
Our Score
7.8
User Score
8.6
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$43.49

Up-Front Costs

Activation, Install & Equipment
$35

Technology & Equip.

10/10 = BEST
5/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
1992

A

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,556