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#105
BayAlarm-Logo

Bay Alarm

Similar to: ADT Security

Our Score
2.5
User Score
2.7
Our Score
2.5
User Score
2.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

30

This Review is maintained by Chase Sagum

Review Last Updated: May 30, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$99

#3

4.7
$29.99-45.99
$99

#105
BayAlarm-Logo

2.7
Undisclosed
Undisclosed

  • Monitoring and Repair: Bay Alarm customers can receive free technical support and customer service through its 24-hour monitoring center. The company will test and inspect your system as required. And if a security device is not functioning, Bay Alarm will repair or replace the device day or night.
  • Warranty: Along with Bay Alarm’s equipment comes some useful company policies, including a 1-year equipment warranty, and a 90-day satisfaction guarantee.
  • Availability: Bay Alarm is only available in California.
  • Pricing: Potential customers will have to go through Bay Alarm to get a free quote when it comes to pricing. They do not publicly offer that information.
  • Our Recommendation: Since Bay Alarm can only service one state and doesn’t provide pricing information, we cannot recommend their services. Reliable alternatives include Protect America and Frontpoint.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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30 Bay Alarm Reviews

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  1. User Score
    10
    July 7th, 2019 Stockton, CA
    0 people found this review helpful!
    We began using Bay Alarm in 1994, when we bought a house with a competitor’s system. When we took possession and opened the door, the alarm chirped loudly at us about once a minute. It wasn’t subscribed and was apparently complaining about it. That vendor, when called, wanted a hundred dollars to come out and “service” the unit to make it stop. I told them that, for a hundred dollars, I had a framing hammer in my truck and would service it myself.

    The representative audibly shuddered and said no, press these three keys in this order. It stopped. She asked when they could schedule a sales call and I told them that if they wanted a hundred dollars to roll a truck to press three keys, I wasn’t interested.

    And I called Bay Alarm to bid the alarm.

    They were courteous, cost-effective, and prompt. We had them for 25 years, through three houses, and while the costs crept up, the service was excellent and the only issue we had was with the Honeywell “TotalConnect” servers, which are an outsourced IoT service by their equipment manufacturer. Our son has Bay Alarm now, and time to connect over the network to check status and operate the alarm system is a bit iffy.

    But the system works well, and he’s happy otherwise.

    We’re relocating and will probably go with Bay Alarm again. They are now in California, Arizona (at least the Phoenix market), and Washington State that I know of. I’m an engineer, and have had a DIY system for four months in a rental. It works well enough, but for 25 years, Bay Alarm has done well by us and our family.

    Read More
  2. User Score
    0
    April 27th, 2019 Roopville, GA
    0 people found this review helpful!
    There system don’t work. At all
    Read More
  3. User Score
    2
    April 3rd, 2019 Wayne, PA
    0 people found this review helpful!
    BAY ALARM WILL BILL YOU FOR THE MAILING TIME even though the unit is totally disconnected and no signal can be detected based on disconnect method to return device given by BAY REP ( MR RICO ). IF device is not received I agree they have right to charge but if device is received within approx.ONE week Credit should be retroactive to Phone date asking instructions for returning device, Representative REFUSED to transfer me ( customer ) to supervisor to discuss policy or higher up stating this is BAY policy.

    I question if BAY ever tested to be certain unit was working as in over three years no one ever notified me of any test.

    Read More
  4. User Score
    2
    April 1st, 2019
    0 people found this review helpful!
    Unhappy with the way Bay Alarm handled customer service and cancellation. Would advise all to exercise caution.
    Read More
  5. User Score
    0
    February 22nd, 2019
    0 people found this review helpful!
    This company is horrible! The employees are extremely inprofessional and find it appropriate to leave you on hold for an excess of 10-20 minutes! The equipment is always breaking or malfunctioning and the company does little to nothing to compensate or fix the issue. I will NEVER waste my money with them again!
    Read More
  6. User Score
    0
    January 30th, 2019
    1 people found this review helpful!
    Was happy with Bay alarm. Until I found out their contract has no way out and you need to stick to it for 3 years. That is partly on my side because of not reading the contract. However now there are all this extra fees and charges. I’m almost paying car insurance with these guys. And I get almost 0 value out of their installation other than false alarms. The only one time where it should’ve worked, the police took 40 minutes to get.to my place…..

    Save yourself headaches, don’t go with Bay alarm

    Read More
  7. User Score
    2
    January 28th, 2019 Atlanta, GA
    0 people found this review helpful!
    My security company was fine for over 15 years, then they sold out and Bay Alarm bought them.
    My fire alarm tripped when I was home. turned out the smoke detector had dust in it.
    Cleaned all fire detectors.
    When the alarm happened the phone rang, ansered it and said hello, no answer so I hung up.
    Phone rang again same thing happened no on said anything on the phone.
    Called them and got s big runaround.
    Then I got a nasty letter from them saying the had called several times twice is considered several times
    I called them after receiving the nasty letter and they kept pushing to send a tech out to check the system. I installed and programmed it over 15 years ago. I told them NO.
    They finally agreed the system was working OK after 3 more calls to 3 different people!aother I am looking for another alarm moitoring company!
    Read More
  8. User Score
    2
    October 1st, 2018
    0 people found this review helpful!
    In August 2017 I wrote a glowing 5-star review for my experience with BAY Alarm in setting up a Residential Security system at my home in Ventura County, CA. My account representative for that installation was Chris L and based on his clarity, honesty, responsiveness and proactive support, felt that nothing other than a 5-star yelp review was warranted. Even post contract execution issue resolution was fast and easy with BAY Alarm corporate.

    Fast forward to September 2018, and due to a job change that resulted in a move to the East Bay area of CA, I again found myself in need of a residential security system. There was no hesitation in contacting BAY Alarm and I was assigned to an account representative in this area that was promoted by herself as well as the telephone sales team at BAY Alarm as having 20-years experience and being “great” to work with. Well unfortunately for me, my experience in dealing with my new account representative, Patricia L, was nowhere near great. It took me multiple attempts to get an apparent simple question answered. It was almost like dealing with “used car salesmen” from circa 1960’s where clarity about what you wanted to buy was an impossibility (please no disrespect to any present day used car sales “people”). Even after having my wife and neighbor review the responses from Ms. L to one question, there was no way of understanding what this account representative was really saying. There was lots of eagerness on her behalf to get me to sign an agreement, but no eagerness in being clear and concise. Furthermore, there appears to be differences in how account representatives conduct business on behalf of BAY Alarm that may be attributed to more than just dealing with a different representative. It feels more like the way business is done in Southern CA is different than the East Bay area.

    In my neighborhood and on my block there are 7~8 home security signs posted in front of houses. There are a few ADT signs, one Xfinity Home Security, and one that I don’t recognize. There are no BAY Alarm signs posted in front of the houses. Based on my most recent experience with BAY Alarm there will not be one of their signs posted in my front yard either. You ask why the 2-star review? Well, I believe that this bad experience with BAY Alarm doesn’t warrant a 1-star review and if circumstances arise again in the future I would again consider them for Residential Security services. It’s possible that this recent experience in the East Bay is just circumstantial and may be more positive in some other locale where Bay Alarm has a presence.

    Read More
  9. User Score
    1
    September 2nd, 2018
    0 people found this review helpful!
    There was a tech too flirty and wore a wedding ring- gosh terrible. Just stick to your job and stop using your job as a dating app
    Read More
  10. User Score
    0
    May 6th, 2018
    3 people found this review helpful!
    I suffered a major loss while under Bay Alarms watch of my property. Their equipment malfunctioned and didn’t detect a break-in…. They basically told me “they will send a tech out to check the equipment “. What about the thousands of dollars it cost me, and why am I paying all this money for a false sense of security, I asked. See ya Bay, I’ll NEVER recommend you, and tell everyone about my Bay Alarm experience
    Read More
  11. User Score
    1
    April 25th, 2018
    1 people found this review helpful!
    I purchased the security system with the promise I could get service if I stopped the monitoring …NOT TRUE! They refuse to provide service unless I purchase monitoring again. You would be better off contacting alarm grid online and let them walk you thru installing your own system.
    They have monitoring if that is what you want but NOT necessary. Very knowledgeable!
    Read More
  12. User Score
    1
    February 3rd, 2018 Huntington, MA
    0 people found this review helpful!
    First mistake — not reading this blog.
    Second mistake — buying Bay Alarm.
    So many negatives to list. The worst is that as soon as the BA person walked me thru the steps, I said “thank you” to this quite rude man, then went to my computer to work, the computer failed. No email, no google chrome, no anything. Called BA next morning. They said,”There is no way that BA effected my computer.” Long story and ultimately solved. However, the reason WAS the BA.
    Read More
  13. User Score
    0
    January 25th, 2018 South Gate, CA
    1 people found this review helpful!
    Bay Alarm is by far the worst monitoring company we have dealth with. We manage over 15 commercial and 2 residential properties and deal with different monitoring companies. Bay alarm is extremely unprofessional and unhelpful. They were charging us monthly service when our camera systems were down and out of battery. They were not getting any signals from the property and yet NO ONE from Bay alarm contacted us to tell us that the batteries are down and there is no signal. After months of paying, we had to check the system ourselves and found out that the cameras were not working and there had been no monitoring. I tried calling and emailing them but of course no on replies to emails or answers any call. We cancelled service immediately.

    I DO NOT RECOMMEND THEM AT ALL. THEY ARE DIRTY CROOKS.

    Read More
  14. User Score
    1
    January 21st, 2018 Eastport, NY
    1 people found this review helpful!
    I am in heart failure and wear a life vest to shock my heart in case of arrhythmia I got the alarm to immediately be able to call for help if my alarm went off . The system went down on a 3 day weekend. There was no one in tech support to answer questions or help. I cancelled the alarm and sent everything back. The only person available was the sales department selling systems for new customers.
    Read More
  15. User Score
    0
    January 8th, 2018
    0 people found this review helpful!
    What an inept company. They assumed oversight of my home alarm when Bonds sold their accounts to them. Never had so many calls and need to cancel police they were always eager to dispatch for any reason as well as call me at 4am while
    I was asleep to tell me a battery was low. When I called them to tell them I was changing batteries (twice) and not to monitor, they called me a second after we started and first question was “should we cancel the police”? Apparently they get a commission for all of their false alarms. Run away from these guys as fast as possible.
    Read More
  16. User Score
    1
    November 27th, 2017
    4 people found this review helpful!
    DO NOT USE them for commercial account.
    I signed a 5 five contract for my business and I terminated my service after 3 years due to business closed. I admitted I am obligated to pay a penalty for an early cancellation, but I don’t realize I had to pay 100% penalty to full fill the whole 5 year contract at the date of cancellation. Suppose I pay my fee monthly, but I had to pay 2 years worth of service fee to them by 2 year in advance and also they don’t have to provide anymore service or do anything for us for the next 2 years. I expected to pay a penalty at a fraction of the remaining 2 years fee.
    I should have not cancelled my service and just continue to pay them monthly for the rest of 2 years and had them monitored for nothing.
    Read More
  17. User Score
    1
    October 4th, 2017
    0 people found this review helpful!
    We are without alarm and it took a week to get scheduled a tech to come to the house. The 4 hour window was exceeded by over an hour. We had to reschedule and remain without coverage. Makes me wonder how they handle emergencies. Find another security company. Will cancel on a dime…….
    Read More
  18. User Score
    1
    July 17th, 2017 Pomona, CA
    0 people found this review helpful!
    Totally unreliable service.
    Waited all day – never showed
    Read More
  19. User Score
    0
    May 9th, 2017 Gatlinburg, TN
    0 people found this review helpful!
    Bay Alarm is very unreliable in fulfilling their appointment commitments, and give the impression that they really just don’t care about their customers. Business must be good, and they don’t need to salvage the customers they already have.

    Scheduled for appointment on May 5, 2017, never showed up in window of 8-4, got a call at 5:30 PM saying they were running late and would reschedule for May 8th, I requested a morning appointment. Nobody showed up, and this time they didn’t bother to call to say they were not coming. Called on May 9th and found out they would be out on May 12,2017. Nobody ever called to discuss the new appointment or the delays, asked for managers, all three folks, Service managers, Morales, and Skaggs (not sure of spelling) were out. Alisha said maybe their at lunch. 11:30 AM on May 9th. Asked to speak to another manager none available. Asked to speak to Lindsay O, she too out to lunch maybe. Just not available.

    Read More
  20. User Score
    1
    March 31st, 2017
    1 people found this review helpful!
    Not A customer and never will be. Just saw a commercial. I’ve been in sales many years. Selling fear very effective but very pathetic. I am a Real Estate salesman, I will recommend Simpli Safe who does not sell fear. I saw Bay Alarms pathetic commercial this morning.
    Read More

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Our Score
2.5
User Score
2.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

30
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,378