Blue Light Security is a company that has stood the test of time. With over 15 years experience in their field, they have continually improved their techniques of providing security to their clients.
View the Highest Rated Home Security Company
Pros
- Partnered with ADT
- Great Offers
- Good Customer Service
Partnered with ADT
The company uses the ADT security system.
Great Offers
Blue Light Security offers amazing deals that will favor the client economically while still being reliable and secure. They provide free evaluations by offering their customer representative to visit your home and appraise your security needs. This is usually the first step the company takes towards formulating a program specific to your security needs.
Good Customer Service
Their authorized dealers offer excellent product range and sales representation, they provide only truthful information to the clients. They pride themselves on good customer service response, alarm system enhancements and dependable technical service. The fact that it is certified by the TRUSTe is a boost towards increasing customer's confidence.
Cons
- Many Customer Complaints
Many Customer Complaints
The BBB accreditation discovered that there are certain areas that customers raised complaints.
This touched on the aspect of the product, warranty and sales issues with the sales topping with a complaint list of with a total of thirteen complaints out of the whole sixteen.
It seems like the company has a problem with the advertising team who are forceful rather than persuasive. Though this is on a very minute scale, dealing with it would salvage the situation before it gets out of hand.
There have also been complaints concerning the pricing with customer claiming that it is a little bit on the higher end when compared to other companies in the sector. The company should look at this and revise especially if they are to attract new customers.
Offering discounts on their equipment and services for new customers would be a great way to start.
Our Recommendation
The compan's association with ADT guarantees quick response no matter the kind of emergency. If you are looking for a workable security option for your home or business we comfortably recommend Blue Light Securities any time.
