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#74
bluelight-130x130

Blue Light Security

Blue Light Security has a D rating through the BBB.

Our Score
4.4
User Score
1.2

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Our Score
4.4
User Score
1.2
Rank this Company

Ratings Breakdown

Price

Monthly payment
$24.99-$99.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

10/10 = BEST
8/10

Contract Length

Total # of months
24-36

Cancellation Policy

Can you cancel contract?
Fees may apply

Time in Business

Total # of years
-

D

Customer Support

Good, Bad, Limited
Limited

Number of Reviews

User reviews here on BHSC
11

This Review is maintained by Chase Sagum

Review Last Updated: November 29, 2016

Blue Light Security has been in business for over ten years and uses ADT technologies for equipment. Contracts last for two years, minimum, but the monthly prices are competitive.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$44.99
$99-499

#2

8.6
$43.49
$35

#3

7.2
$14.99
$229.96

#74
bluelight-130x130

1.2
$24.99-$99.99
$99

The Good

The company uses the ADT security system. They provide amazing deals that will favor the client economically while still being reliable and secure. They provide free evaluations by offering their customer representative to visit your home and appraise your security needs. This is usually the first step the company takes towards formulating a program specific to your security needs. Their authorized dealers offer excellent product range and sales representation, they provide only truthful information to the clients. They pride themselves in good customer service response, alarm system enhancements and dependable technical service. The fact that it is certified by the TRUSTe is a boost towards increasing customer’s confidence.

The Bad

The BBB accreditation discovered that there are certain areas that customers raised complaints. This touched on the aspect of product, warranty and sales issues with the sales topping with a complaint list of with a total of thirteen complaints out of the whole sixteen. It seems like the company has a problem with the advertising team who are forceful rather than persuasive. Though this is on a very minute scale, dealing with it would salvage the situation before it gets out of hand. There have also been complaints concerning the pricing with customer claiming that it is a little bit on the higher end when compared to other companies in the sector. The company should look at this and revise especially if they are to attract new customers. Offering discounts on their equipment and services for new customers would be a great way to start.

The Bottom Line

Blue Light Securities are a company that has stood the test of time. With over 13 years experience in their field they have continually improved their techniques of providing security to their clients. The company association with ADT guarantees quick response no matter the kind of emergency. If you are looking for a workable security option for your home or business we comfortably recommend Blue Light Securities any time.

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11 Blue Light Security Reviews

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  1. User Score
    0
    October 13th, 2016
    0 people found this review helpful!
    Terrible costumer service by rep and manager . I was promised a referral gift card pf $200 for second referral since March/April and nothing to date. They either avoid your phone calls, or promise it will be fixed and put in the mail. I have contacted them more than I can count and it is a wasted effort. I would not recommend their service to anyone else due to the poor customer service. .I really hope the company takes this input seriously and make changes.
    Read More
  2. User Score
    0
    September 26th, 2016 Pomona, CA
    0 people found this review helpful!
    La verdad no me gustó nada el servicio hubiera hecho directamente con la compañía ellos no han traído a las puras mentiras se metieron casi la fuerza a mi casa me hicieron llegar un contacto me dijeron que me iban a poner tres cámaras una enfrente o atrás y otra dentro de mi casa lo cual ya tengo dos semanas con el servicio y no han instalado todavía les llamó y me dicen deja hablar con mi supervisor y me cuelga las llamadas ella nada por 4 5 veces seguidas y siempre me pasa lo mismo esto es muy traumante le llamó a la gente que vino a mi casa y me dice te regresó la llamada en 3 minutos la cual nunca me llama yo le vuelvo a marcar y ya no me contesta No sé qué clase de compañía o agentes tiene Yo quiero cancelar mi contrato y cuando les llamó y les digo simplemente me cuelgan Y la verdad ya no sé qué hacer Estoy muy decepcionada con este servicio la verdad que están poniendo con muy bajo en hombre de ADT yo creí que era una compañía muy buena de alarma no sé quién es el responsable en esto pero quiero cancelar
    Read More
  3. User Score
    0
    September 22nd, 2016 Peoria, AZ
    0 people found this review helpful!
    Horrible costumer service by Joshua Manno . I was promised a referral gift card and it has been 5 months and I have not seen it yet. Joshua Manno told me over and over that it will be in the mail week after week and it never came. Now that I am disappointed with his costumer service he will not return my phone calls or emails. I do not recommend their service and I will make sure that none of my clients use their service as long as Josh still works there.
    Read More
  4. User Score
    0
    September 2nd, 2016 Dallas, TX
    0 people found this review helpful!
    They are NOT ADT, but rather a secondary company. They will NEVER allow you to prematurely cancel the contract if they were wrong. I have filed a complaint with the Attorney general of Texas. Avoid at all costs. Josh the manager told me he would not cancel because he had “$1100 in my house and was going to get it back somehow.”
    Read More
  5. User Score
    1
    June 2nd, 2016 Chandler, AZ
    0 people found this review helpful!
    Where to start.. I only give a 1 rating because this company uses ADT systems which is a trusted piece of technology. Otherwise, I would give a zero with no hesitation. This company is only an install company. They don’t monitor your account from what I was told by one of their sales reps. That means they could give two sh*ts about you, all they want is your money. I have attempted to cancel and I cannot locate my contract which was done through docusign online. I can not login anywhere to see my account, whether through ADT’s website or through Bluelight’s. I am beyond done dealing with companies these days. Zero customer service once you are a customer. This company is shady to say the least. I would HIGHLY recommended that you steer clear of Bluelight Security!
    Read More
  6. User Score
    0
    April 22nd, 2016 Gaithersburg, MD
    0 people found this review helpful!
    Never again. The $100 Visa Gift Card is a scam. A complete scam. I do not recommend using Blue Light. Save your time and money.
    Read More
  7. User Score
    0
    November 18th, 2015 Phoenix, AZ
    0 people found this review helpful!
    Horrible customer service. Tried to email and call them several times and they never pick up or pick up and claim they will call me back and never do. They promised me a Visa gift card for signing up and never got that.
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  8. User Score
    1
    July 17th, 2015 Woodbridge, VA
    0 people found this review helpful!
    Horrible customer service a shoddy installation. Recommend you go direct with ADT vice Blue Light.
    Read More
  9. User Score
    1
    May 8th, 2015 Dallas, TX
    0 people found this review helpful!
    Terrible customer service
    Installed alarm system 3/17 now 5/7 still not working !
    Hassles !!
    Tech told me to glue the sensors on the windows that fell off
    Can’t get a refund

    false alarm fees

    Read More
  10. User Score
    0
    March 23rd, 2015 TX
    1 people found this review helpful!
    I am not happy with the sales technique that was used when I was approached for transitioning my service from my current provider to ADT. Blue Light Alarm obviously serves as the middle man for ADT. They solicit service, perform the installation and handle the “rebates” that are offered during the sales call for ADT. I was approached in several marketing calls soliciting my patronage of security monitoring service, although I was currently in a contract with Monitronics Security. Blue Light stated they’d be willing to pay out my remaining contract if I was willing to come aboard. I did so. the installation was successful as I completed the requested paperwork in November. I was then contacted a month later stating they did not have any of my paperwork and requested payment. I provided copies to settle that issue. Then, I started inquiring about the pay-out of my contract. I was essentially paying for service to Blue Light, as well as Monitronics. I was advised that all I had to do was send in a cancellation letter to Monitronics and fax the letter to Blue Light. The rest would be handled by Blue Light. It is now the last week in March and I am exhausted in this process. I have made countless calls and only given the run-arounds. I have sent several emails only to learn this manager handles this, or give them time to review this, or this is not handled by my department and shifted to someone else. I want the marketing scheme to be validated since it appears to be false advertising. I want to end my security contract with both ADT and/or Blue Light. I have had a very poor experience and wish to end this terribly dishonorable relationship.
    Read More
  11. User Score
    10
    January 30th, 2015 Valencia, CA
    2 people found this review helpful!
    Everything about the experience was wonderful!! Sales knowledge even price! Compaired to ADT corporate… They exceeded my expectations.
    Read More

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Our Score
4.4
User Score
1.2
Rank this Company

Ratings Breakdown

Price

Monthly payment
$24.99-$99.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

10/10 = BEST
8/10

Contract Length

Total # of months
24-36

Cancellation Policy

Can you cancel contract?
Fees may apply

Time in Business

Total # of years
-

D

Customer Support

Good, Bad, Limited
Limited

Number of Reviews

User reviews here on BHSC
11
Our Score
8.0
User Score
8.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$44.99

Up-Front Costs

Activation, Install & Equipment
$99-499

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
2007

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
295