Blue Light Security has been in business for over ten years and uses ADT technologies for equipment. Contracts last for two years, minimum, but the monthly prices are competitive.
The company uses the ADT security system. They provide amazing deals that will favor the client economically while still being reliable and secure. They provide free evaluations by offering their customer representative to visit your home and appraise your security needs. This is usually the first step the company takes towards formulating a program specific to your security needs. Their authorized dealers offer excellent product range and sales representation, they provide only truthful information to the clients. They pride themselves in good customer service response, alarm system enhancements and dependable technical service. The fact that it is certified by the TRUSTe is a boost towards increasing customer’s confidence.
The BBB accreditation discovered that there are certain areas that customers raised complaints. This touched on the aspect of product, warranty and sales issues with the sales topping with a complaint list of with a total of thirteen complaints out of the whole sixteen. It seems like the company has a problem with the advertising team who are forceful rather than persuasive. Though this is on a very minute scale, dealing with it would salvage the situation before it gets out of hand. There have also been complaints concerning the pricing with customer claiming that it is a little bit on the higher end when compared to other companies in the sector. The company should look at this and revise especially if they are to attract new customers. Offering discounts on their equipment and services for new customers would be a great way to start.
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