Cannon Security Inc.

Cannon Security Inc.

3.2

Our Score

8.0

User Score

Cannon Automation takes a customized approach to creating security packages using Alarm.com's interactive security technology. Pricing for security packages is based on a point system. Each available add-on feature requires a certain amount of points. You can keep adding to your system package without paying additional charges until you exceed the maximum point limit.

Pros

This company utilizes the best technology from Alarm.com and offers service at affordable prices, even for customers on a budget. There is no phone line or internet connection required, making this system ideal for customers who prefer cellular phone service. The mobile app is provided free of charge, so you can monitor your family's security when you're away from the house. In addition, Cannon Automation provides remarkable customer service. You can expect to have pleasant interactions when working with this company.

Since Cannon uses Alarm.com's products, the real service they have to offer is based on their monitoring and automation services. Customers can access control and energy management. Cannon also offers all UL and ULC listed products. Users can monitor their property at all times with Cannon's services. Cannon utilizes six different monitoring stations throughout Canada for monitoring purposes.

Cons

Cannon charges $50 upfront. While this is a relatively small amount compared to other companies, some leading home security companies charge nothing upfront and are still able to maintain a relatively affordable monthly monitoring price. It's also unclear as to whether the company charges customers anything if they want to move their system into a new home; but as the equipment is wireless, it might be fair to assume that no moving fee is required. Nevertheless, this is an area that could use some more transparency on Cannon's part.

Our Recommendation

Cannon Automation Security Systems is a reputable company that offers the latest wireless security products for total home coverage. This company has received many positive customer reviews praising the company's professionalism and quality service. When we called customer service, we had a pleasant experience with a friendly representative that was happy to assist us. In addition, this company offers top-notch service at affordable prices. Based on these factors, we recommend Cannon Automation Security Systems as one of the best home security companies in New Brunswick.


About Cannon Security

Interactive security systems include, but are not limited to:

  • LED touchscreen keypad
  • Entry door contacts
  • Motion sensors
  • Glass-break detectors
  • Smoke Detectors
  • Free mobile app

Alarm.com uses patented Crash & Smash technology which allows your system to send an emergency distress signal even if your system is destroyed or vandalized. Installation and equipment fees are required but may vary depending on system preferences. You can expect to pay a monthly fee depending on how many additional features you choose.

Ratings Breakdown
Monthly Monitoring Fee $20–$50
Install & Equipment Fee $49
Contract Length 0–36 Months
Cancellation Policy Fees May Apply
System Relocation Fee Undisclosed
Number of Reviews 5
Review Last Updated: November 27, 2019

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

5 Cannon Security Inc. Reviews

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0

Score

Serita Gardner San Jose, CA

Dec 26, 2019

I have been a Cannon Security customer since June 2013. Have paid the monthly fee non stop via auto debit. We sold our house in November 2019. I called Cori Cannon at Cannon Security. She said I needed to email her telling her I wanted monitoring stopped. I did just that. She confirmed via email she received it. I thought all was good. Then I receive a $219.48 due notice. WHAT? I called the number on the bill, they said I was under contract. Since 2013???? Demetrius assured me that I am under a yearly contract unless I give them a 30 day notice prior to renewal each June. So how was I to know in May we would be selling our house in November???? I attempted to call the local Cannon, got no answer. Yes, it was the afternoon of December 24th. I emailed Cori Cannon saying it must be nice to have the holiday off. That I was not paying the bill. She calls today, December 26th, and speaks to me very rudely and defensively. Says they sold my account to a bank. She said they had no obligation of telling me they sold it. What? My mortgage company tells me when they sell my mortgage. And if some unknown bank owns my account, how did they have permission to auto-debit my account? How can I be under contract with an unknown entity???? Cori is saying I will pay if I care about my credit. I will be requesting a copy of this elusive contract that apparently is not even Cannon anymore. I would never recommend this small, family owned business if this is the best they can do. Even Electric companies by law have to let you out of your contract if you move. And oddly enough, the bill has Cannon, 400 Hobbs Road. Suite 207 League City TX 77573 on the letter head. All seems very under handed.

10

Score

Greg Cook

Jul 3, 2019

Cannon has been a great company to work with. From the installers to sales force and everyone that contributes to this company. We have had great experiences from initial installation to customer service after the sale. Thanks for everything you do. More companies should run their business like Cannon!!!

2

Score

Linda Ford Irving, TX

Jan 1, 2018

Beware of Cannon Security. They are good until you need them. My system allowed us to set the alarm when the garage door was still open back in November. We awoke at 2am to the sound of the alarm going off, thinking that we had someone on our property breaking in. Luckily no one broke in, and viewing our security cameras revealed that we left the garage door open the evening before. We couldn't understand 1) why it allowed us to set the alarm when a protected door was open and 2) what caused it to go off at 2 am. Their response: 1) I was put on hold for several minutes and told that they could not find our account; 2) then told to call another number (#800) because our equipment was Honeywell and we were on another database; and finally 3) it was our fault because we did not test the system (we did). I cancelled the contract because their response was unsatisfactory and I felt they did not perform their part of the monitoring contract. Also because the safety and security of my family is too important to me. Now, I am getting harassed by them -- I only had 4 months left on a 2 year contract. I am not trying to spread any ill will this new year or cause Cannon to lose business, but just sharing my personal experience with you. If you are looking for a security company, I would personally not recommend this company.

10

Score

Jennifer

Jan 4, 2017

Had a Great experience with Cannon from Start to Finish. The Sales person addressed all my concerns and went above and beyond for us. The Technician went over every detail with us until I had a good understanding of everything installed. They are a great Local company and definitely recommend them.

10

Score

Devon

Sep 6, 2014

Can't say enough about this local company! The decision we made to switch our services to Cannon from the local giant was the best one we've ever made. They use alarm.com. It's easy to use, super smart and we love using our new smart door lock with the system. Our technician was clean, efficient and friendly. Bottom line....These people care!