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Central Security Group Reviews

Reviews of Central Security Group from real customers
(78 verified)

Our Score
3.1
User Score
3.0

See Top Rated

Our Score
3.1
User Score
3.0
Rank this Company

Ratings Breakdown

Price

Cellular monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
Undisclosed

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
78

Overall Score

Based on ranking criteria
3.1 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 15, 2019

The Good

  • Home Automation Options
  • Insurance Discounts

In addition to its home security features, Central Security Group provides a number of home automation devices (e.g. automated thermostats, door locks, lighting, and garage door openers) that are all accessible through CSG’s mobile app. CSG has even optimized its mobile app for the Apple Watch, so you can control your home and view your security camera footage anywhere.

Central Security Group provides a number of insurance incentives to help customers save money. Depending on your current insurer’s eligibility, you could save up to 20% on your monthly insurance premiums by having a security system installed in your home. CSG will also reimburse you up to $1,360 towards your insurance deductible if the home security system is unable to detect a theft on the premises (certain restrictions apply). Few companies truly make the effort to protect consumers in the event of a break-in.

The Bad

  • Limited Availability
  • Confusing Contract Terms
  • Poor Online Transparency

Central Security Group is only available in 17 states throughout the southern region of the United States. One common customer complaint has to do with Central Security Groups confusing contract terms. Few customers are told that the contract automatically renews if they fail to cancel this renewal within 30 days of the original contract expiring. This means if customers wish to cancel their contract more than 30 days after its renewal, they will be required to pay 100% of the contract balance (roughly $480 for a 12-month renewal). There is also a bit of confusion as to the proper cancellation procedures. CSG requires customers to provide a written request for cancellation; simply calling customer service is not sufficient.

In addition to CSG’s confusing contract terms, the company ranks poorly in online transparency. For customers wanting information on pricing, exclusions, promotion details, and equipment provided, a simple site search is not enough; they will need to request a free quote. Customers should exercise caution when dealing with any home security company that does not make basic information like monthly monitoring fees upfront.

The Bottom Line

Central Security Group provides average home security and home automation services. Customers should be prepared to ask a lot of questions when contacting CSG before they find satisfactory information. Because Central Security Group operates through several different dealers throughout the southern United States, customers should be prepared for inconsistent service depending on location. Customers should also be wary of any company that does not make important information like contract terms, cancellation policies, and pricing easily accessible.

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Most Helpful Reviews From Central Security Group Customers

  1. User Score
    1
    Robert Fleischman
    January 12th, 2016 Miami Beach, FL
    I Was robbed in dec. 2014 while on vacation. I lost about 3000.00 in the Robbery. The reason i was robbed because my alarm system was down. With Central Security there's no problem with the monitoring. The problem is the service contract I had with them was very poor. From the time the system was installed i had faults. I had a service contract with them and their subcontractors gave me coninually bad service. No shows, long waits for service and 1 day after attempting to get my system on line it would go down again. The company maintains an adequate monitoring system but their service contractors are horrible.Read More
  2. User Score
    0
    Steve
    April 14th, 2015 Leesburg, FL
    Much like the other negative reviews I cancelled my service after the term of the contract not knowing that when I registered for auto-pay that the contract would automatically renew for a new annual commitment. Just bad business! Fairly confident that once I cancelled they sold my information as I now get one (1) or more calls a week from security companies (mostly automated) which I never before received. Thankfully I have a new monitoring contract as this alleged practice puts people in danger.Read More

78 Central Security Group Reviews

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  1. User Score
    0
    November 27th, 2018
    0 people found this review helpful!
    PUBLICpublished review 11/27/18
    We got the alarm system, we told the agent we were renting to own and this was not a problem. Now that the owner of the home is selling the property to an invested we are forced to move and rent again. I sent Richard G am email to get some help in resolving the matter and never received a response. CSG says we have to pay the $1000 until the end of the contract even though we don’t have the equipment or the services anymore.
    No help or consideration for any life situation, once they get your money and card information your doomed!
    Read More
  2. User Score
    0
    November 6th, 2018 TX
    0 people found this review helpful!
    I cancelled service January 2018. Paid bill in full and then sent letter of cancelation to [email protected] as advised. I continue to receive charges for each month afterwards. What does it take to get the billing to stop?
    Read More
  3. User Score
    0
    September 17th, 2018
    1 people found this review helpful!
    Check reviews elsewhere. After jumping through hoops to terminate my account with CSG, at the END OF ITS TERM, including both written and phone notices, they continue to draw money from our bank account. Worse yet, there are many reviews online that show they do this to many customers after the accounts are closed. Please consider filing complaints with the Federal Trade commission, and consumer division of the Texas State Attorneys General Office, or this dishonest company will continue to steal money from customers.
    Read More
  4. User Score
    0
    August 26th, 2018
    0 people found this review helpful!
    we recently switched to Central Security Group after being with Hawk Security for 4 years, and we are sorry we did. The sales and installation went fine, but we accidentally set the alarm off and to my surprise, NO one came across the panel speaker, no call to check on us, and no police came out. This is extremely disappointing and not something I can easily accept. I am paying for a monitored system, and to not hear from the monitoring company is unacceptable.
    Read More
  5. User Score
    0
    July 9th, 2018
    1 people found this review helpful!
    I got caught-up in their auto-renewal smug at the end of my 3 year term and now I have to pay more money to get out of it or sign up for another year at reduced pricing. My advice is to say “No Thank You” for their services and move on.

    “The Bottom Line – Central Security Group provides average home security and home automation services. Customers should be prepared to ask a lot of questions when contacting CSG before they find satisfactory information. Because Central Security Group operates through several different dealers throughout the southern United States, customers should be prepared for inconsistent service depending on location. Customers should also be wary of any company that does not make important information like contract terms, cancellation policies, and pricing easily accessible.”

    Read More
  6. User Score
    0
    June 16th, 2018 Houston, TX
    0 people found this review helpful!
    Don’t deal with this company, they are not a professional company, they handle business really bad
    Read More
  7. User Score
    0
    May 21st, 2018 Irving, TX
    1 people found this review helpful!
    Over 3 years ago, my husband signed a 3 year contract with CSG. Within weeks of signing up with CSG, I lost my job and have been retired since then. We tried to cancel the contract at that time but were told we would be held to the 3 year contract. We paid monthly for 3+ years and then decided to purchase a system 4 months later. We gave them a month’s notice of cancellation of our service and were told we still had another 8 months on our contract. CSG automatically renews your contract for a year if you don’t cancel within your initial contract month. They informed us they would turn us over to collections if we didn’t pay for the remainer of our year. They will not cooperate with us, and I regret paying for 3 years with the monthly price continuing to increase. I would think that after completing the original 3 year contract, they would let us discontinue without trying to force us to pay for the remainder of another year. Due to their unwillingness to work with us and turning us over to a collection agency after faithfully paying for 3+ years, I cannot recommend them.
    Read More
  8. User Score
    10
    April 5th, 2018
    0 people found this review helpful!
    My experience with CSG overall went very well which I’m super satisfied with my technician whom installed my alarm system thank you Raymond C. very knowledgeable and always kept me updated with how the installation was going from start to finish Mr. C. I really appreciate you for helping me to understand how to operate the CSG system again thanks for your hospitality thumbs up FYI CSG for all future services I will be requesting Raymond
    Read More
  9. User Score
    10
    March 28th, 2018 Mounds, OK
    0 people found this review helpful!
    was fed up with ADT and gave Central a try. What a difference in customer service, products and overall experience; My sales rep, Adrianna, was a true professional. very happy!
    Read More
  10. User Score
    0
    March 8th, 2018
    1 people found this review helpful!
    I requested that my service be terminated June 2015 (we had filled our contract obligation) due to the sale of our house. I was not told to submit a letter so I thought that the call was sufficient. I have proof of the sale of my old home and purchase of new as of June 2015. Fast forward to September 2017 – I noticed an ACH debit from Central Security Group and upon research, find that they have been debiting my bank account every month. Yes, my accounting skills are severely lacking. I called and again requested cancellation. I was told that it needed to be in writing. I sent an email and received a confirmation of receipt. I am now getting a paper bill for October 2017 plus late fees because I changed banks. I was just told that they will bill one more month after cancellation letter is received. It is UNBELIEVABLE!
    Read More
  11. User Score
    0
    January 23rd, 2018 Cape Coral, FL
    0 people found this review helpful!
    Buyer beware. If you move, you either have to have the new owners of the house you sold sign a contract with CSG or you have to sign a new contract once for your new home. Meaning, you can’t just continue it with your current contract. If you signed a 3 year contract and you move at any time during the origianl contract, you will have to sign a new 3 year contract. Plus they will increase your monthly bill when you move and you do not have a choice. And the contractors and alarm products they have installed in your home are horrible and better off in the trash. We have had our installed and serviced so many times that we gave up because after the warranty time (3 months) you have to pay a $50 service fee each time. So we just go without and are awaiting our contract time to be up. Do NOT go with CSG for your alarm system.
    Read More
  12. User Score
    8
    November 14th, 2017 Minneapolis, MN
    1 people found this review helpful!
    I submitted a review about 10 days ago regarding my experience with Central Security Group. I am providing an update to my initial review. I talked to Jimmy A. (customer care mgr) and he has been very accommodating in taking care of the issues I outlined in my original review. He listened to my concerns and has provided a refund for the month of November. I was told by the customer care rep during my April 2017 phone call that I needed to submit a cancelation form to authorize CSG to cancel my contract but did not remember her telling me this as the form was sent to an inactive email account at the time. This has been resolved to my satisfaction. No further follow up is needed. The security service was 100% dependable during the time I used GSG.
    Read More
  13. User Score
    0
    October 19th, 2017 Scottsdale, AZ
    3 people found this review helpful!
    UPDATE on previous review: Jimmy from their online marketing department did contact me and offer half of my money back. It’s unfortunate that in order to get a hold of someone decent at this company, you have to complain on social media. While I appreciate getting the refund, I would still advise people to be careful and make sure you are ok with a VERY long-term commitment/auto-renewal of your contract because it is extremely difficult to transition out of the contract once you have signed on.
    Read More
  14. User Score
    0
    October 10th, 2017
    5 people found this review helpful!
    if i could give 0 stars, i would. this has got to be the worst company i have ever had to deal with. if a csg sales rep comes to your door, do not by any means answer the door!!!!!
    Read More
  15. User Score
    10
    October 3rd, 2017 Owasso, OK
    2 people found this review helpful!
    Love this company! I have never had any problems with them. Anytime my alarm has gone off, they have called within seconds. We love the abilities in our system when we are out of town. Service is cost friendly and effective with our Apple watch. Please keep up the great work. Thank you from our the Anderson family to you!
    Read More
  16. User Score
    0
    September 15th, 2017
    3 people found this review helpful!
    After calling for one year yes one year to get my system relocated to my new house they have the balls to ask me to sign another account contract. The wireless system barley worked and needed service every couple of months. Do yourself a favor and call ADT .
    Read More
  17. User Score
    0
    September 11th, 2017
    4 people found this review helpful!
    If there was anything lower than 1 star I would give this company hands down. They are the worst company period. Call of an issue no help the run around begins. The system is completely unreliable. You have to call them for them to say “we saw the alarm go off but we listen and we see no need to call.” The alarm was going off for 3 mins yet they dont feel the need to call. It took 2 years for them to acknowledge that the system was faulty to completely replace the system and fix that known errors after I threatened to leave them
    Read More
  18. User Score
    0
    August 8th, 2017
    2 people found this review helpful!
    Had the cameras installed and not even two days after installation, they are ready to charge my account, after I was told that I didn’t have to pay anything until the 20th. Not to mention the horrible customer service that I’m receiving from the representative Jessica! I wouldn’t recommend this company to NO ONE! I wish it was a way for me to give them a negative zero!
    Read More
  19. User Score
    1
    June 23rd, 2017 Kennedale, TX
    3 people found this review helpful!
    I have had them for almost 4 years at my home address. We are well past our contract date. There service was slow, ADT was faster to respond. Additionally, even though I passed online verifications, I still had to send a cancellation letter/email with specific requirements. Then they told me I had to provide them 30 days notice. This is clearly a tactic to milk departing customers for additional fees. I was told it was to give them time to process the cancellation, which unless they do everything by hand, is ridiculous. I would use someone else, this is just a “player” in the space and they get independent alarm installers to use them for the increased fees they pay the installers. Move on and get someone else.
    Read More
  20. User Score
    0
    June 1st, 2017 Spring, TX
    2 people found this review helpful!
    Guess What?
    I’m moving so I called to cancel service. I’m moving out of state and I have no need for an alarm.
    I was told that I signed a 36 month agreement. Which is did not!
    I was told I have to beg the new owner of my home to take over the agreement or I have to continue to pay until the 36 months ends. I was told they will bill me the full monthly rate even though they will not be providing any service. Also I was told to send in a letter requesting cancellation. If they don’t receive this letter they will auto renew my service for another 12 months.
    This is Crap!
    Run from this company!!!
    Read More
  21. User Score
    0
    May 30th, 2017 Cleburne, TX
    1 people found this review helpful!
    I have been a customer of CSG for 3 years and 3 months. Due to unforeseen circumstances i am having to move out of my home and into an apartment where I’m no longer able to continue my service. I called CSG to try and end my contract but was told that in my agreement it said that I would be entered into an ADDITIONAL 1 year agreement automatically. This is an incredibly shady business tactic, no one verbally or written let us know about this anywhere besides the contract where it was ambiguously worded and hidden. They then told us that we could buy out of the contract for 475$, but that we would be given a deal of only 355$(hilarious). OR, that we could pass CSG’s shoddy service onto the new homeowners, and that they would take over out contract. My conscience won’t allow me to do that.

    PLEASE do not ever use CSG, and recommend anyone thinking about them otherwise.

    Read More
  22. User Score
    5
    May 8th, 2017
    2 people found this review helpful!
    Update on my previous review.
    Central Security Group contacted me after my online reviews. They have taken care of my account in a satisfactory manner.
    Read More
  23. User Score
    0
    April 24th, 2017 TX
    4 people found this review helpful!
    They are like the United Airlines of security companies, hiding behind bad policy.

    The three year initial commitment is excessive. Then after the three years, they automatically roll you into a yearly commitment without your consent. They will state it is on the contract; of course it is in small print; but it is nothing that is brought to your attention or requires initialization. The service has been fine, although far more expensive than other monitoring firms.

    I will never do business with them again until they change this business model. I advise others to avoid them and shop around for far better service and deals.

    Read More
  24. User Score
    10
    April 3rd, 2017
    0 people found this review helpful!
    Service Agent Oscar M provided EXCELLENT service to my residence on April 3, 2017. He was both proficient technically and personable. He answered many questions we have had on our system. He took the time to engage us in every way. CSG has a real QUALITY individual in Oscar M. I will always stay with CSG as long as you have Service Providers like him.

    Clint Plant

    Read More
  25. User Score
    0
    March 18th, 2017
    2 people found this review helpful!
    Very shady business practices. No transparency in cost of maintenance after install. $120 just to get a technician to ur house to look at glitchy panel 1.5 yr after install. Sold by Smith and then Smith sold contract to CSG without my knowledge. Not told I needed to buy an additional permit each year to get police to respond at time of sale. Very poor customer service. Not told about need to buy additional warranty for cheaper $60 service calls.
    Very very poor business practices. They charm u and lie to you to get you in the door, then stuck it to you!
    Read More
  26. User Score
    10
    February 27th, 2017
    2 people found this review helpful!
    Tammi M was my sales person and she made the whole experience a very pleasant one. She explained everything to me and was very kind and professional. Any question I had she was able to answer and made the process quick and easy for me. I would most defiantly recommend Central Security Group and highly recommend Tammi M as well.
    Read More
  27. User Score
    10
    February 23rd, 2017
    1 people found this review helpful!
    We were very pleased with our Security Consultant Scott G in San Antonio. He was accompanied by Gilbert M who I feel is going to be a great asset to the Central Security Group. They were very good at explaining everything to my mother and I and made it all very clear before we signed up for the service. They understood our immediate needs and arranged for the Security and Automation Specialist Michael R to be at the house and to have us up and running before the days end. He made sure that 4 family members were educated and set up on their wireless systems before he left. The entire experience with CSG was wonderful from beginning to end.
    Read More
  28. User Score
    0
    February 10th, 2017
    1 people found this review helpful!
    Sergio R, will not return calls email, texts as he now leaves my family exposed without no security cameras operable. We trusted him. Bad Costumer Service.
    Read More
  29. User Score
    1
    February 3rd, 2017 Fond Du Lac, WI
    2 people found this review helpful!
    They played games and when I tried to get it straightened out they played games and acted like they were completely trustworthy. I would have this company do anything for me again in 10 lifetimes. You want bad service and deceit?
    Give them the opportunity to take your money, you’ll regret it.
    Read More
  30. User Score
    0
    January 16th, 2017 Richmond, CA
    2 people found this review helpful!
    They sold my uncle 89 year old uncle a 5 year contract and will not let him out of the contract after cancelling. It has now been 4 months and because there are 39 months left on the contract they want to hold him to the payments.
    Read More
  31. User Score
    2
    November 10th, 2016 Fresno, CA
    4 people found this review helpful!
    Unfortunately, the California Automatic Renewal Law does not apply to alarm companies. I really thought I had them and I could demand reimbursement of any money I ever paid them! I failed to make note of the fact that the contract renews FOR ANOTHER YEAR if not canceled within 30 days of the end of the initial term. Unfortunately, at the end of my contract term, I switched to ATT thinking I could give 30 days’ notice. Guess I was wrong. I’m told I owe for service through August of 2017. I understand an early termination fee for the initial period of the contract, but see no justification for a fee beyond that. So, if you contract with them, be sure to make a note of the date the initial term ends, as well as any subsequent renewal periods.

    As far as customer service, on my initial telephone call to cancel service, I was instructed to email customer service, giving my name, address, account no., etc., and ask that the service be canceled. I did that, and received an automated response acknowledging receipt of the email. I heard nothing more. Then on my next credit card bill, a month later, there was a charge. I again emailed customer service, sending a copy of my request for cancellation, and asked for a credit on my account. Again I got an automated response, but no credit on my account. I again emailed customer service and asked for a reply. I waited over a week before someone called me and explained the situation.

    Otherwise, the monitoring service was okay and the equipment was reliable

    Read More
  32. User Score
    0
    October 18th, 2016
    4 people found this review helpful!
    when I first got central security they told me I was on a month to month basis. when I went to cancel I was told I could not cancel since I still had 2 more years with them. and that if I wanted to cancel I had to keep paying a monthly fee. I would not recommend and was very dissatisfied with service.
    Read More
  33. User Score
    0
    September 26th, 2016 San Diego, CA
    6 people found this review helpful!
    When I wanted to cancel my service, I was told via phone that I had to write in my 30 day notice via email detailing date effective and reasons for cancellation. Which I did, in the middle of the month. Once the date of cancellation was to be effective, I called again to verify it was in deed cancelled and inquired about the amount of the final bill. I assumed it would be less as my cancellation was in the middle of the billing period and I had already given 30 days notice. At that point the representative said it definitely would be less, but couldn’t give me a quote as the billing department had already left for the day. Fair enough. However, at the end of the month I received the full bill. I called again and finally spoke to who I would assume was the manager. He not only was extremely obtuse but also unapologetic for the inaccurate information given regarding the final bill. I will pay, as I am not a delinquent. However, I am extremely frustrated to pay a full month for a service I am no longer provided with. Reading other reviews of this company, I am now no longer surprised. Do no use this company as they are purposefully vague on their policies and wholly inept at providing adequate customer service.
    Read More
  34. User Score
    0
    September 21st, 2016 Columbia, TN
    6 people found this review helpful!
    Biggest scam company ever. Sales guy sold me a 2 year contract, he lied, turned out to be a 3 year contract, paid every month on time and when system stopped working 1 year in, they would call me once a month to leave a message saying my system wasn’t working. Called their tech 3 times without resolution and continued to pay for no service. After getting no help I tried to cancel service but was told that I would still be billed for 3 years working or not. Paid monthly on time for a service that didn’t work for 2 years and after the 3 years was up cancellation was almost impossible to do. They were trying to stick me with another contract. Finally Got it cancelled after threatening with a lawyer because contract had expired. 2 Weeks before final bill was even due began receiving phonecalls about my final bill being paid. The customer service people called EVERY DAY up until my final bill was due to ask for the payment and threaten collections if it wasn’t paid on time. SERIOUSLY? We paid every month on time for no service and were stalked by phone until the date of the final bill. Don’t choose this company, you WILL regret it!
    Read More
  35. User Score
    8
    August 31st, 2016 Vallejo, CA
    1 people found this review helpful!
    Since my original review from 8/23, I’m pleased to report that I have been contacted by a very nice and resourceful gentleman from CSG who listened to my concerns and worked with me to improve my unsatisfactory situation – he approved a reduced rate, and a repaired and improved system.

    I’m pleased with the results.

    Read More
  36. User Score
    10
    August 18th, 2016 Spring, TX
    1 people found this review helpful!
    We have been with CSG for 15 years. The service has always been outstanding and all of the people I have dealt with always been knowledgeable, friendly and more than willing to help ((even with multi false alarms). There home service people have always been courteous and helpful.. Especially our service person, Adrian. He spends lots of time explaining all the little things the system can do ( to a computer dummy like me, that is a lot of explaining). Adrian is always patient and very helpful.
    Read More
  37. User Score
    2
    August 1st, 2016 Pearland, TX
    3 people found this review helpful!
    My system was down, and I had to wait for almost 18days for a tech come to my house to repair it. Can you image > 2 weeks without monitoring with two little kids at home?

    Then I get a $135.30 bill for the repair/ service. I called the rep of the customer service and asked the detail of the bill. She told me the extended limited warranty did not cover any damage due to the weather. I told her I cannot find any content/any word about ” weather” in my contract. Her answer surprised me” the sale man told you this 3 years ago when you signed the contract, and you signed the contract ,which means you had known and understood it “.

    Actually, the only statement I can figure out in contract is ” we will repair or replace any warranted defective part or the system without charge to you……

    The tech came to my house even did not take off his shoe or wear shoe cover, so rude…

    Read More
  38. User Score
    0
    July 6th, 2016 Maumelle, AR
    5 people found this review helpful!
    Beware!!!!!! This company will steal your money!! They will not allow you to cancel after your contract is up!! they automatically renew you for one more year!!!!!! Without notice!!!!!!! Terrible customer service! And management is a joke!!

    1,296.48 is what they took!!!! Don’t fall into the same trap I did!!

    Read More
  39. User Score
    0
    June 7th, 2016 Houston, TX
    7 people found this review helpful!
    I got the Alarm system installed through them in November 2015. During the initial installation, I was told by the sales guy that they are a nationwide company and that the will move the alarm system if I move for free of cost. I confirmed this as my job requires travel. I contacted them on June 6 for moving the alarm to my new location. What came next was a big surprise!

    I was told that they don’t provide service at my location and that i would have to cancel the contract and pay for contract cancellation. I told them that I want to keep their service but its not my fault that they cannot provide me the service.

    I also asked them why was I told that this a nation wide service and i can transfer it when I relocate. The lady had no answer and simply said that she was sorry for the wrong information given at the time sale.

    They also informed me that even if they had provided service at my new location, I would be responsible for paying the cost for transfer and installation at the new location.

    Well never again. Please keep away from them!

    Read More
  40. User Score
    1
    May 19th, 2016 Miami, FL
    0 people found this review helpful!
    Ilike that company,good products and good service.
    Read More
  41. User Score
    0
    May 9th, 2016 San Antonio, TX
    8 people found this review helpful!
    Terrible company! Terrible customer service! With all the complaints they have against them 440 with the BBB you would think they wouldn’t want to lose another customer or have another negative review! I had the system put in a year ago, it was a mess from the beginning. I had to install and program my own cameras because the so called tech couldn’t figure them out, the system kept false alarming at all hours of the day and night and sensors went out within the first month. The cameras have been crap since day 1 and I have complained since day 1! All they have done is keep replacing them with the same crappy cameras! Hello! That’s not fixing the problem! I need them for night viewing which I told them when the system was installed and yet they still installed the cheap dollar store cameras. Only thing you can see at night is gray blurriness and good luck getting them to pick up motion. I had a tech come out today to address the system and cameras. He stated the only fix is to install a SVR which they want to charge me $300 dollars for! Really? It should have been installed from day one and now you want me to pay for it? I think not! I think you should fix the issue at no cost to me and make things right after a year. I called corporate and was flat out told no pay the price or cancel service and go elsewhere, my choice. So if that’s how they feel about their customers, doesn’t say much for the company!
    Read More
  42. User Score
    0
    March 21st, 2016 Decatur, GA
    5 people found this review helpful!
    We have had a terrible experience with Central Security Group – stay away!! Over the past 7 years we’ve experienced numerous system outages. It takes forever to get a hold of customer service and when you do, nothing can be fixed over the phone and they have to send someone out for service which takes days to schedule. Their service is subcontracted and we’ve experienced multiple instances of them be rude, late or not showing up at all. On a recent service call the tech showed up after hours, refused to follow instructions on where I wanted our equipment moved, and then ignored me and talked on his cell phone in another language like he owned my house – I truly felt unsafe while he was here. On top of that, the tech’s personal car also left a huge oil spot in our driveway… When I called Central Security Group to let them know about the experience, they didn’t care that I felt unsafe, they just wanted to know if the job had been done. Recently, we were offered a better deal for service by another company, so we accepted and had new equipment installed. When we called to cancel service with Central Security Group, they informed us that they’ve been rolling us into 1 year, non-cancellable contracts and it would be $275 to break our current contract that ended 9 months from now. We figured after 7 years, there was no way we were still under any sort of a commitment, so were shocked to find that they had been rolling us from contract to contract without even a call or email to let us know. When we complained, they simply said it was in the contract we signed 7 years ago… I’m sure there is some clause in there that says what their doing is technically “legal” but that sure doesn’t make it right!

    ————UPDATED REVIEW————-

    This is a response to a recently posed comment. We were contacted by a customer service rep and have reached a reasonable resolution to our issue. I wish it didn’t take posting pissed reviews to get there, but nice to know someone cares about customer service. I hope it filters down to the local level. Thanks!

    Read More
  43. User Score
    0
    March 5th, 2016 Murfreesboro, TN
    3 people found this review helpful!
    Hey people,I think we need to try and get something done about this company.We had our alarm installed in 2009 .It worked great until we sold and moved.we had the system installed at our new location,then in 2014 we were going wireless with phone system.We paid 99.00 to install and 4.00 more each month.The system has not worked since then .They will not cancel contract even though they cannot make our system work.After reading other reviews I understand why they want because even after contract is up you still cannot get it canceled.I will not stop until something is done
    Read More
  44. User Score
    1
    January 12th, 2016 Miami Beach, FL
    6 people found this review helpful!
    I Was robbed in dec. 2014 while on vacation. I lost about 3000.00 in the Robbery. The reason i was robbed because my alarm system was down. With Central Security there’s no problem with the monitoring. The problem is the service contract I had with them was very poor. From the time the system was installed i had faults. I had a service contract with them and their subcontractors gave me coninually bad service. No shows, long waits for service and 1 day after attempting to get my system on line it would go down again. The company maintains an adequate monitoring system but their service contractors are horrible.
    Read More
  45. User Score
    10
    December 8th, 2015 Houston, TX
    1 people found this review helpful!
    Oscar ,the Technician came out and did a super job servicing our alarm system. He was very polite, easy to understand,and did a great job of explaining all operational procedures.
    Thanks Oscar
    Read More
  46. User Score
    8
    October 7th, 2015 Clovis, NM
    3 people found this review helpful!
    On October 1st I wrote a negative review on CGS over its contract policy. The following day, I was emailed by Mary, customer relationship manger, who expressed that the company has “made changes to their policy in support of our military customers” and that she would like to discuss this with me and provided her direct line. I called the number on October 5th (since it was after business hours and then the weekend by the time I saw the email) and left a message. She called back within a few hours and expressed that the company had heard its customer’s feedback on the subject and that it had taken action to change its policy. She followed up with letting me know that the paperwork has been put in place to terminate my contract and that I will not have to make any more payments. Additionally, when I return to the serviced address, the company would offer me a credit for the months I had paid after I moved out (7 months) if I would like to contract their service again. Though this was not the ideal way that any of us would had like for this to happen, I have to give credit to CSG for updating their policy and answering back to my review quickly and solving the issue in a timely matter. So, it is only fair that I would re-review the company based on my personal experience. I am glad to hear that the company has changed from a contract bound to a more customer friendly one which builds that customer loyalty that will earn them more on the long run.
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  47. User Score
    0
    October 1st, 2015 Clovis, NM
    5 people found this review helpful!
    Overall the company does what it must do, alarm goes off, they call you to verify everyone is ok or not, if you don’t answer they call the police to check out your residence. However, they are not willing to work with you in situation out of your control where you may need to move due to work (military) or other similar circumstances. I was aware that if I moved I would just transfer the service to my new address. The problem came when Central Security Group did not provide service at my new residence. Their solution to the issue was to get the new home buyers to take over the contract (if you are selling) or have your tenets take over the contract (if you are renting). None of which is a real solution to me since I cannot get someone else to just commit to a security service contract. The other option of course is to terminate the contract and pay for the remaining service. What I find crazy is that I do plan on eventually move back into my old house(once work allows) and would had resumed the service with the company. I cannot understand how a company can be more concern with what they will make in current contract rather than the value of customer loyalty which could make them more money as they stick with the company they know and trust. Neatness to say I would never use their services ever again and do not recommend the company to anyone. Look at companies like SimpliSafe or LifeWatch and make sure you really read over the contract and ask any questions you may have before signing.
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  48. User Score
    5
    September 30th, 2015 Kansas City, KS
    3 people found this review helpful!
    Just received a call from an individual who wanted to address the problem I felt I had earlier and had reviewed through this site. I was pleased that someone from this company actually paid attention to my review and wanted to see how the problem could be resolved. This person was very pleasant and listened to all I had to say and I am happy to say he understood my issues with their customer service, promising to address my complaints so future customers wouldn’t be handled in the same manner. I am also satisfied with the conclusion of our conversation and appreciate his consideration of my complaint.
    Read More
  49. User Score
    0
    September 30th, 2015 Kansas City, KS
    4 people found this review helpful!
    What a rip-off company with a stupid staff of people working for them in customer service, billing, etc. I contacted this company in August, 2015 to get specific instructions and dates necessary to cancel my account after the end of our 3 year contract. I was told how to cancel and was told our contract final date was 10/31/15 and they had to have 30 day notice. OK – I gave them 90 day notice based on the CANCELLATION date given to me by THEIR customer service. Now I have received a notice to pay over $300.00 for a new year because my contract ended 9/30/15. They are going to accept the cancellation but because of THEIR employees inability to read I am expected to pay a 1 month charge since my letter stated 10/31/15. When I called, their customer service rep couldn’t even read their invoice correctly and stated that the $300. charge was a final bill for cancellation. This company is beyond belief. Be careful signing up with them — THEY MAY NEVER GO AWAY.
    Read More
  50. User Score
    10
    September 9th, 2015 Richardson, TX
    2 people found this review helpful!
    Great system, great price, great service!
    Read More

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Our Score
3.1
User Score
3.0
Rank this Company

Ratings Breakdown

Price

Cellular monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
Undisclosed

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
78

Overall Score

Based on ranking criteria
3.1 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,284

Overall Score

Based on ranking criteria
9.0 /10