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#98
CentralSecurity-Logo

Central Security Group

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Our Score
2.9
User Score
2.8
Our Score
2.9
User Score
2.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

83

This Review is maintained by Chase Sagum

Review Last Updated: July 17, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

4.8
$34.95-59.99
$199-499

#98
CentralSecurity-Logo

2.8
Undisclosed
Undisclosed

Pros

In addition to its home security features, Central Security Group provides a number of home automation devices (e.g. automated thermostats, door locks, lighting, and garage door openers) that are all accessible through CSG’s mobile app. CSG has even optimized its mobile app for the Apple Watch, so you can control your home and view your security camera footage anywhere.

Central Security Group provides a number of insurance incentives to help customers save money. Depending on your current insurer’s eligibility, you could save up to 20% on your monthly insurance premiums by having a security system installed in your home. CSG will also reimburse you up to $1,360 towards your insurance deductible if the home security system is unable to detect a theft on the premises (certain restrictions apply). Few companies truly make the effort to protect consumers in the event of a break-in.

Cons

Central Security Group is only available in 17 states throughout the southern region of the United States. One common customer complaint has to do with Central Security Groups confusing contract terms. Few customers are told that the contract automatically renews if they fail to cancel this renewal within 30 days of the original contract expiring. This means if customers wish to cancel their contract more than 30 days after its renewal, they will be required to pay 100% of the contract balance (roughly $480 for a 12-month renewal). There is also a bit of confusion as to the proper cancellation procedures. CSG requires customers to provide a written request for cancellation; simply calling customer service is not sufficient.

In addition to CSG’s confusing contract terms, the company ranks poorly in online transparency. For customers wanting information on pricing, exclusions, promotion details, and equipment provided, a simple site search is not enough; they will need to request a free quote. Customers should exercise caution when dealing with any home security company that does not make basic information like monthly monitoring fees upfront.

Our Recommendation

Central Security Group provides average home security and home automation services. Customers should be prepared to ask a lot of questions when contacting CSG before they find satisfactory information. Because Central Security Group operates through several different dealers throughout the southern United States, customers should be prepared for inconsistent service depending on location. Customers should also be wary of any company that does not make important information like contract terms, cancellation policies, and pricing easily accessible.

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83 Central Security Group Reviews

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  1. User Score
    0
    June 11th, 2019 Atoka, TN
    0 people found this review helpful!
    I was with Central Security (Now Alert 360) for a little over 5 years. After my contract ended 2 years ago, I called to inquire about disconnecting with the hopes of lowering my bill. They gave me a whole $5 off my $50 bill. They further informed me that my contract had self renewed because I had not sent them anything in writing within 30 days of the contract expiring. To be expected I was irate given the fact that I had fulfilled my commitment. I spoke to a manager who agreed to put me on month to month and advised me that when and or if I decided to cancel all I had to do was call them and they would cancel. Today I received my new Ring system and self installed. I then called Central Security only to be told that I had to put my cancellation in writing and give a 30 day notice. This was not what I was told 2 years early. This company is just a bunch of liars. I was a faithful customer for 2 years. Never had to have service. Just paid my bill month after month. They just want to take one more poke at me and try to make me pay for a month of service that I am not using as I already ripped all of their equipment out and threw it away. DON’T USE THIS COMPANY…THEY ARE STRAIGHT UP LIARS!
    Read More
  2. User Score
    0
    April 30th, 2019 Houston, TX
    1 people found this review helpful!
    I have been with Alert 360 for 11 years, (Formerly ‘Central Security’). My system consisted of two door sensors and a living room sensor. I wanted to drop my home telephone to save money. I called Alert 360 and they stated I would need a new key pad. The installer damaged both doors attempting to use a putty knife to remove the silicone. I had to sign a new 3 yr. agreement. 3-4 months later I found out I have to move. Alert 360 are making me pay $1383.87 to break the contract or sign another 3 year agreement at the new home. Please go with an alarm company that thinks enough of their product to not have to lock you into a 3 year agreement. Very poor service. Buyer beware! James Green, Houston Texas.
    Read More
  3. User Score
    1
    April 10th, 2019 Irving, TX
    0 people found this review helpful!
    I been with CSG for 4 years, I called to tell them the home was going up for sale in Jan and I would need to be cancelling service. They tell me no problem, just call us 3 days prior before you close on the home. Come Feb 17th I call them back with a cancellation date of Feb 21. They tell me, oh we need that in a letter form to us. REALLY.. So I emailed them the information. Then I still get bill for March. I called them to ask why, they say because I didnt give them a 30 day email notice. WHAT are u serious. So they drafted 37.81 out my account. LIES..complete RIP OFF then you want me to get you at my new house. NOT even going to happen.
    Read More
  4. User Score
    10
    April 5th, 2019 El Paso, TX
    0 people found this review helpful!
    Great security company! Love my security cameras and being able to view them on my phone. Great customer service! Best deal for my money!!!
    Read More
  5. User Score
    0
    April 4th, 2019
    0 people found this review helpful!
    The alarm continuously lose service and sounds off with this loud beeping sounds. The worst part about this is that it will go off at anytime (ex. 12am, 3am 6am, 2pm, & 8pm). This is a very annoying and discomforting knowing that it is losing a signal. The only reason why I got the service was because they gave me 3 months free and it was $39.99 a month for X amount of months. Then when I continued service with them they advised that it was month to month but they have 1 month notification of cancellation. Therefore they will get you for one last payment. REMEMBER you get what you paid for. I suggest that you go elsewhere for home security.
    Read More
  6. User Score
    0
    November 27th, 2018
    1 people found this review helpful!
    PUBLICpublished review 11/27/18
    We got the alarm system, we told the agent we were renting to own and this was not a problem. Now that the owner of the home is selling the property to an invested we are forced to move and rent again. I sent Richard G am email to get some help in resolving the matter and never received a response. CSG says we have to pay the $1000 until the end of the contract even though we don’t have the equipment or the services anymore.
    No help or consideration for any life situation, once they get your money and card information your doomed!
    Read More
  7. User Score
    0
    November 6th, 2018 TX
    1 people found this review helpful!
    I cancelled service January 2018. Paid bill in full and then sent letter of cancelation to [email protected] as advised. I continue to receive charges for each month afterwards. What does it take to get the billing to stop?
    Read More
  8. User Score
    0
    September 17th, 2018
    2 people found this review helpful!
    Check reviews elsewhere. After jumping through hoops to terminate my account with CSG, at the END OF ITS TERM, including both written and phone notices, they continue to draw money from our bank account. Worse yet, there are many reviews online that show they do this to many customers after the accounts are closed. Please consider filing complaints with the Federal Trade commission, and consumer division of the Texas State Attorneys General Office, or this dishonest company will continue to steal money from customers.
    Read More
  9. User Score
    0
    August 26th, 2018
    2 people found this review helpful!
    we recently switched to Central Security Group after being with Hawk Security for 4 years, and we are sorry we did. The sales and installation went fine, but we accidentally set the alarm off and to my surprise, NO one came across the panel speaker, no call to check on us, and no police came out. This is extremely disappointing and not something I can easily accept. I am paying for a monitored system, and to not hear from the monitoring company is unacceptable.
    Read More
  10. User Score
    0
    July 9th, 2018
    2 people found this review helpful!
    I got caught-up in their auto-renewal smug at the end of my 3 year term and now I have to pay more money to get out of it or sign up for another year at reduced pricing. My advice is to say “No Thank You” for their services and move on.

    “The Bottom Line – Central Security Group provides average home security and home automation services. Customers should be prepared to ask a lot of questions when contacting CSG before they find satisfactory information. Because Central Security Group operates through several different dealers throughout the southern United States, customers should be prepared for inconsistent service depending on location. Customers should also be wary of any company that does not make important information like contract terms, cancellation policies, and pricing easily accessible.”

    Read More
  11. User Score
    0
    June 16th, 2018 Houston, TX
    1 people found this review helpful!
    Don’t deal with this company, they are not a professional company, they handle business really bad
    Read More
  12. User Score
    0
    May 21st, 2018 Irving, TX
    3 people found this review helpful!
    Over 3 years ago, my husband signed a 3 year contract with CSG. Within weeks of signing up with CSG, I lost my job and have been retired since then. We tried to cancel the contract at that time but were told we would be held to the 3 year contract. We paid monthly for 3+ years and then decided to purchase a system 4 months later. We gave them a month’s notice of cancellation of our service and were told we still had another 8 months on our contract. CSG automatically renews your contract for a year if you don’t cancel within your initial contract month. They informed us they would turn us over to collections if we didn’t pay for the remainer of our year. They will not cooperate with us, and I regret paying for 3 years with the monthly price continuing to increase. I would think that after completing the original 3 year contract, they would let us discontinue without trying to force us to pay for the remainder of another year. Due to their unwillingness to work with us and turning us over to a collection agency after faithfully paying for 3+ years, I cannot recommend them.
    Read More
  13. User Score
    10
    April 5th, 2018
    0 people found this review helpful!
    My experience with CSG overall went very well which I’m super satisfied with my technician whom installed my alarm system thank you Raymond C. very knowledgeable and always kept me updated with how the installation was going from start to finish Mr. C. I really appreciate you for helping me to understand how to operate the CSG system again thanks for your hospitality thumbs up FYI CSG for all future services I will be requesting Raymond
    Read More
  14. User Score
    10
    March 28th, 2018 Mounds, OK
    0 people found this review helpful!
    was fed up with ADT and gave Central a try. What a difference in customer service, products and overall experience; My sales rep, Adrianna, was a true professional. very happy!
    Read More
  15. User Score
    0
    March 8th, 2018
    2 people found this review helpful!
    I requested that my service be terminated June 2015 (we had filled our contract obligation) due to the sale of our house. I was not told to submit a letter so I thought that the call was sufficient. I have proof of the sale of my old home and purchase of new as of June 2015. Fast forward to September 2017 – I noticed an ACH debit from Central Security Group and upon research, find that they have been debiting my bank account every month. Yes, my accounting skills are severely lacking. I called and again requested cancellation. I was told that it needed to be in writing. I sent an email and received a confirmation of receipt. I am now getting a paper bill for October 2017 plus late fees because I changed banks. I was just told that they will bill one more month after cancellation letter is received. It is UNBELIEVABLE!
    Read More
  16. User Score
    0
    January 23rd, 2018 Cape Coral, FL
    1 people found this review helpful!
    Buyer beware. If you move, you either have to have the new owners of the house you sold sign a contract with CSG or you have to sign a new contract once for your new home. Meaning, you can’t just continue it with your current contract. If you signed a 3 year contract and you move at any time during the origianl contract, you will have to sign a new 3 year contract. Plus they will increase your monthly bill when you move and you do not have a choice. And the contractors and alarm products they have installed in your home are horrible and better off in the trash. We have had our installed and serviced so many times that we gave up because after the warranty time (3 months) you have to pay a $50 service fee each time. So we just go without and are awaiting our contract time to be up. Do NOT go with CSG for your alarm system.
    Read More
  17. User Score
    8
    November 14th, 2017 Minneapolis, MN
    1 people found this review helpful!
    I submitted a review about 10 days ago regarding my experience with Central Security Group. I am providing an update to my initial review. I talked to Jimmy A. (customer care mgr) and he has been very accommodating in taking care of the issues I outlined in my original review. He listened to my concerns and has provided a refund for the month of November. I was told by the customer care rep during my April 2017 phone call that I needed to submit a cancelation form to authorize CSG to cancel my contract but did not remember her telling me this as the form was sent to an inactive email account at the time. This has been resolved to my satisfaction. No further follow up is needed. The security service was 100% dependable during the time I used GSG.
    Read More
  18. User Score
    0
    October 19th, 2017 Scottsdale, AZ
    4 people found this review helpful!
    UPDATE on previous review: Jimmy from their online marketing department did contact me and offer half of my money back. It’s unfortunate that in order to get a hold of someone decent at this company, you have to complain on social media. While I appreciate getting the refund, I would still advise people to be careful and make sure you are ok with a VERY long-term commitment/auto-renewal of your contract because it is extremely difficult to transition out of the contract once you have signed on.
    Read More
  19. User Score
    0
    October 10th, 2017
    7 people found this review helpful!
    if i could give 0 stars, i would. this has got to be the worst company i have ever had to deal with. if a csg sales rep comes to your door, do not by any means answer the door!!!!!
    Read More
  20. User Score
    10
    October 3rd, 2017 Owasso, OK
    2 people found this review helpful!
    Love this company! I have never had any problems with them. Anytime my alarm has gone off, they have called within seconds. We love the abilities in our system when we are out of town. Service is cost friendly and effective with our Apple watch. Please keep up the great work. Thank you from our the Anderson family to you!
    Read More

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Our Score
2.9
User Score
2.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

83
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,392