Central Security Group

Central Security Group

5.5

Our Score

2.8

User Score

Pros

In addition to its home security features, Central Security Group provides a number of home automation devices (e.g. automated thermostats, door locks, lighting, and garage door openers) that are all accessible through CSG's mobile app. CSG has even optimized its mobile app for the Apple Watch, so you can control your home and view your security camera footage anywhere.

Central Security Group provides a number of insurance incentives to help customers save money. Depending on your current insurer's eligibility, you could save up to 20% on your monthly insurance premiums by having a security system installed in your home. CSG will also reimburse you up to $1,360 towards your insurance deductible if the home security system is unable to detect a theft on the premises (certain restrictions apply). Few companies truly make the effort to protect consumers in the event of a break-in.

Cons

Central Security Group is only available in 17 states throughout the southern region of the United States. One common customer complaint has to do with Central Security Groups confusing contract terms. Few customers are told that the contract automatically renews if they fail to cancel this renewal within 30 days of the original contract expiring. This means if customers wish to cancel their contract more than 30 days after its renewal, they will be required to pay 100% of the contract balance (roughly $480 for a 12-month renewal). There is also a bit of confusion as to the proper cancellation procedures. CSG requires customers to provide a written request for cancellation; simply calling customer service is not sufficient.

In addition to CSG's confusing contract terms, the company ranks poorly in online transparency. For customers wanting information on pricing, exclusions, promotion details, and equipment provided, a simple site search is not enough; they will need to request a free quote. Customers should exercise caution when dealing with any home security company that does not make basic information like monthly monitoring fees upfront.

Our Recommendation

Central Security Group provides average home security and home automation services. Customers should be prepared to ask a lot of questions when contacting CSG before they find satisfactory information. Because Central Security Group operates through several different dealers throughout the southern United States, customers should be prepared for inconsistent service depending on location. Customers should also be wary of any company that does not make important information like contract terms, cancellation policies, and pricing easily accessible.

View top home security companies here.

Ratings Breakdown
Monthly Monitoring Fee Undisclosed
Install & Equipment Fee Undisclosed
Contract Length Undisclosed
Cancellation Policy Undisclosed
System Relocation Fee Undisclosed
Number of Reviews 83
Review Last Updated: January 17, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

83 Central Security Group Reviews

1. Select Your Rating:

0=worst

10=best

2. Share Your Experience:

3. Review Validation:

0

Score

Jeff Atoka, TN

Jun 12, 2019

I was with Central Security (Now Alert 360) for a little over 5 years. After my contract ended 2 years ago, I called to inquire about disconnecting with the hopes of lowering my bill. They gave me a whole $5 off my $50 bill. They further informed me that my contract had self renewed because I had not sent them anything in writing within 30 days of the contract expiring. To be expected I was irate given the fact that I had fulfilled my commitment. I spoke to a manager who agreed to put me on month to month and advised me that when and or if I decided to cancel all I had to do was call them and they would cancel. Today I received my new Ring system and self installed. I then called Central Security only to be told that I had to put my cancellation in writing and give a 30 day notice. This was not what I was told 2 years early. This company is just a bunch of liars. I was a faithful customer for 2 years. Never had to have service. Just paid my bill month after month. They just want to take one more poke at me and try to make me pay for a month of service that I am not using as I already ripped all of their equipment out and threw it away. DON'T USE THIS COMPANY...THEY ARE STRAIGHT UP LIARS!

0

Score

JAMES GREEN Houston, TX

Apr 30, 2019

I have been with Alert 360 for 11 years, (Formerly 'Central Security'). My system consisted of two door sensors and a living room sensor. I wanted to drop my home telephone to save money. I called Alert 360 and they stated I would need a new key pad. The installer damaged both doors attempting to use a putty knife to remove the silicone. I had to sign a new 3 yr. agreement. 3-4 months later I found out I have to move. Alert 360 are making me pay $1383.87 to break the contract or sign another 3 year agreement at the new home. Please go with an alarm company that thinks enough of their product to not have to lock you into a 3 year agreement. Very poor service. Buyer beware! James Green, Houston Texas.

1

Score

Jetta Long Irving, TX

Apr 10, 2019

I been with CSG for 4 years, I called to tell them the home was going up for sale in Jan and I would need to be cancelling service. They tell me no problem, just call us 3 days prior before you close on the home. Come Feb 17th I call them back with a cancellation date of Feb 21. They tell me, oh we need that in a letter form to us. REALLY.. So I emailed them the information. Then I still get bill for March. I called them to ask why, they say because I didnt give them a 30 day email notice. WHAT are u serious. So they drafted 37.81 out my account. LIES..complete RIP OFF then you want me to get you at my new house. NOT even going to happen.

10

Score

Brad Henderson El Paso, TX

Apr 5, 2019

Great security company! Love my security cameras and being able to view them on my phone. Great customer service! Best deal for my money!!!

0

Score

Thomas Garcia

Apr 5, 2019

The alarm continuously lose service and sounds off with this loud beeping sounds. The worst part about this is that it will go off at anytime (ex. 12am, 3am 6am, 2pm, & 8pm). This is a very annoying and discomforting knowing that it is losing a signal. The only reason why I got the service was because they gave me 3 months free and it was $39.99 a month for X amount of months. Then when I continued service with them they advised that it was month to month but they have 1 month notification of cancellation. Therefore they will get you for one last payment. REMEMBER you get what you paid for. I suggest that you go elsewhere for home security.

0

Score

Alana

Nov 27, 2018

PUBLICpublished review 11/27/18 We got the alarm system, we told the agent we were renting to own and this was not a problem. Now that the owner of the home is selling the property to an invested we are forced to move and rent again. I sent Richard G am email to get some help in resolving the matter and never received a response. CSG says we have to pay the $1000 until the end of the contract even though we don’t have the equipment or the services anymore. No help or consideration for any life situation, once they get your money and card information your doomed!

0

Score

Linda TX

Nov 6, 2018

I cancelled service January 2018. Paid bill in full and then sent letter of cancelation to [email protected] as advised. I continue to receive charges for each month afterwards. What does it take to get the billing to stop?

0

Score

Peter McCann

Sep 17, 2018

Check reviews elsewhere. After jumping through hoops to terminate my account with CSG, at the END OF ITS TERM, including both written and phone notices, they continue to draw money from our bank account. Worse yet, there are many reviews online that show they do this to many customers after the accounts are closed. Please consider filing complaints with the Federal Trade commission, and consumer division of the Texas State Attorneys General Office, or this dishonest company will continue to steal money from customers.

0

Score

Brian Brignac

Aug 26, 2018

we recently switched to Central Security Group after being with Hawk Security for 4 years, and we are sorry we did. The sales and installation went fine, but we accidentally set the alarm off and to my surprise, NO one came across the panel speaker, no call to check on us, and no police came out. This is extremely disappointing and not something I can easily accept. I am paying for a monitored system, and to not hear from the monitoring company is unacceptable.

0

Score

Kent

Jul 9, 2018

I got caught-up in their auto-renewal smug at the end of my 3 year term and now I have to pay more money to get out of it or sign up for another year at reduced pricing. My advice is to say "No Thank You" for their services and move on. "The Bottom Line - Central Security Group provides average home security and home automation services. Customers should be prepared to ask a lot of questions when contacting CSG before they find satisfactory information. Because Central Security Group operates through several different dealers throughout the southern United States, customers should be prepared for inconsistent service depending on location. Customers should also be wary of any company that does not make important information like contract terms, cancellation policies, and pricing easily accessible."

0

Score

Federico Gilberto Lopez-Conde Houston, TX

Jun 16, 2018

Don't deal with this company, they are not a professional company, they handle business really bad

0

Score

Ellen Bath Irving, TX

May 21, 2018

Over 3 years ago, my husband signed a 3 year contract with CSG. Within weeks of signing up with CSG, I lost my job and have been retired since then. We tried to cancel the contract at that time but were told we would be held to the 3 year contract. We paid monthly for 3+ years and then decided to purchase a system 4 months later. We gave them a month's notice of cancellation of our service and were told we still had another 8 months on our contract. CSG automatically renews your contract for a year if you don't cancel within your initial contract month. They informed us they would turn us over to collections if we didn't pay for the remainer of our year. They will not cooperate with us, and I regret paying for 3 years with the monthly price continuing to increase. I would think that after completing the original 3 year contract, they would let us discontinue without trying to force us to pay for the remainder of another year. Due to their unwillingness to work with us and turning us over to a collection agency after faithfully paying for 3+ years, I cannot recommend them.

10

Score

Sheila Langsam

Apr 6, 2018

My experience with CSG overall went very well which I’m super satisfied with my technician whom installed my alarm system thank you Raymond C. very knowledgeable and always kept me updated with how the installation was going from start to finish Mr. C. I really appreciate you for helping me to understand how to operate the CSG system again thanks for your hospitality thumbs up FYI CSG for all future services I will be requesting Raymond

10

Score

KIRK FOWLER Mounds, OK

Mar 28, 2018

was fed up with ADT and gave Central a try. What a difference in customer service, products and overall experience; My sales rep, Adrianna, was a true professional. very happy!

0

Score

mimi conklin

Mar 8, 2018

I requested that my service be terminated June 2015 (we had filled our contract obligation) due to the sale of our house. I was not told to submit a letter so I thought that the call was sufficient. I have proof of the sale of my old home and purchase of new as of June 2015. Fast forward to September 2017 - I noticed an ACH debit from Central Security Group and upon research, find that they have been debiting my bank account every month. Yes, my accounting skills are severely lacking. I called and again requested cancellation. I was told that it needed to be in writing. I sent an email and received a confirmation of receipt. I am now getting a paper bill for October 2017 plus late fees because I changed banks. I was just told that they will bill one more month after cancellation letter is received. It is UNBELIEVABLE!

0

Score

Cara Hodson Cape Coral, FL

Jan 23, 2018

Buyer beware. If you move, you either have to have the new owners of the house you sold sign a contract with CSG or you have to sign a new contract once for your new home. Meaning, you can't just continue it with your current contract. If you signed a 3 year contract and you move at any time during the origianl contract, you will have to sign a new 3 year contract. Plus they will increase your monthly bill when you move and you do not have a choice. And the contractors and alarm products they have installed in your home are horrible and better off in the trash. We have had our installed and serviced so many times that we gave up because after the warranty time (3 months) you have to pay a $50 service fee each time. So we just go without and are awaiting our contract time to be up. Do NOT go with CSG for your alarm system.

8

Score

Jim L Minneapolis, MN

Nov 14, 2017

I submitted a review about 10 days ago regarding my experience with Central Security Group. I am providing an update to my initial review. I talked to Jimmy A. (customer care mgr) and he has been very accommodating in taking care of the issues I outlined in my original review. He listened to my concerns and has provided a refund for the month of November. I was told by the customer care rep during my April 2017 phone call that I needed to submit a cancelation form to authorize CSG to cancel my contract but did not remember her telling me this as the form was sent to an inactive email account at the time. This has been resolved to my satisfaction. No further follow up is needed. The security service was 100% dependable during the time I used GSG.

0

Score

Tiffany Peters Scottsdale, AZ

Oct 20, 2017

UPDATE on previous review: Jimmy from their online marketing department did contact me and offer half of my money back. It's unfortunate that in order to get a hold of someone decent at this company, you have to complain on social media. While I appreciate getting the refund, I would still advise people to be careful and make sure you are ok with a VERY long-term commitment/auto-renewal of your contract because it is extremely difficult to transition out of the contract once you have signed on.

0

Score

Jamie Hall

Oct 10, 2017

if i could give 0 stars, i would. this has got to be the worst company i have ever had to deal with. if a csg sales rep comes to your door, do not by any means answer the door!!!!!

10

Score

Fern A Owasso, OK

Oct 4, 2017

Love this company! I have never had any problems with them. Anytime my alarm has gone off, they have called within seconds. We love the abilities in our system when we are out of town. Service is cost friendly and effective with our Apple watch. Please keep up the great work. Thank you from our the Anderson family to you!

0

Score

bob seale

Sep 15, 2017

After calling for one year yes one year to get my system relocated to my new house they have the balls to ask me to sign another account contract. The wireless system barley worked and needed service every couple of months. Do yourself a favor and call ADT .

0

Score

Ricky Williams

Sep 11, 2017

If there was anything lower than 1 star I would give this company hands down. They are the worst company period. Call of an issue no help the run around begins. The system is completely unreliable. You have to call them for them to say "we saw the alarm go off but we listen and we see no need to call." The alarm was going off for 3 mins yet they dont feel the need to call. It took 2 years for them to acknowledge that the system was faulty to completely replace the system and fix that known errors after I threatened to leave them

0

Score

Kia Kindle

Aug 9, 2017

Had the cameras installed and not even two days after installation, they are ready to charge my account, after I was told that I didn't have to pay anything until the 20th. Not to mention the horrible customer service that I'm receiving from the representative Jessica! I wouldn't recommend this company to NO ONE! I wish it was a way for me to give them a negative zero!

1

Score

L Scharringhausen Kennedale, TX

Jun 23, 2017

I have had them for almost 4 years at my home address. We are well past our contract date. There service was slow, ADT was faster to respond. Additionally, even though I passed online verifications, I still had to send a cancellation letter/email with specific requirements. Then they told me I had to provide them 30 days notice. This is clearly a tactic to milk departing customers for additional fees. I was told it was to give them time to process the cancellation, which unless they do everything by hand, is ridiculous. I would use someone else, this is just a "player" in the space and they get independent alarm installers to use them for the increased fees they pay the installers. Move on and get someone else.

0

Score

John D Spring, TX

Jun 1, 2017

Guess What? I'm moving so I called to cancel service. I'm moving out of state and I have no need for an alarm. I was told that I signed a 36 month agreement. Which is did not! I was told I have to beg the new owner of my home to take over the agreement or I have to continue to pay until the 36 months ends. I was told they will bill me the full monthly rate even though they will not be providing any service. Also I was told to send in a letter requesting cancellation. If they don't receive this letter they will auto renew my service for another 12 months. This is Crap! Run from this company!!!

0

Score

Jarrett Rector Cleburne, TX

May 30, 2017

I have been a customer of CSG for 3 years and 3 months. Due to unforeseen circumstances i am having to move out of my home and into an apartment where I'm no longer able to continue my service. I called CSG to try and end my contract but was told that in my agreement it said that I would be entered into an ADDITIONAL 1 year agreement automatically. This is an incredibly shady business tactic, no one verbally or written let us know about this anywhere besides the contract where it was ambiguously worded and hidden. They then told us that we could buy out of the contract for 475$, but that we would be given a deal of only 355$(hilarious). OR, that we could pass CSG's shoddy service onto the new homeowners, and that they would take over out contract. My conscience won't allow me to do that. PLEASE do not ever use CSG, and recommend anyone thinking about them otherwise.

5

Score

Aline Ratliff

May 9, 2017

Update on my previous review. Central Security Group contacted me after my online reviews. They have taken care of my account in a satisfactory manner.

0

Score

Craig Kaminski TX

Apr 24, 2017

They are like the United Airlines of security companies, hiding behind bad policy. The three year initial commitment is excessive. Then after the three years, they automatically roll you into a yearly commitment without your consent. They will state it is on the contract; of course it is in small print; but it is nothing that is brought to your attention or requires initialization. The service has been fine, although far more expensive than other monitoring firms. I will never do business with them again until they change this business model. I advise others to avoid them and shop around for far better service and deals.

10

Score

Clint

Apr 3, 2017

Service Agent Oscar M provided EXCELLENT service to my residence on April 3, 2017. He was both proficient technically and personable. He answered many questions we have had on our system. He took the time to engage us in every way. CSG has a real QUALITY individual in Oscar M. I will always stay with CSG as long as you have Service Providers like him. Clint Plant

0

Score

Ashley Ray

Mar 18, 2017

Very shady business practices. No transparency in cost of maintenance after install. $120 just to get a technician to ur house to look at glitchy panel 1.5 yr after install. Sold by Smith and then Smith sold contract to CSG without my knowledge. Not told I needed to buy an additional permit each year to get police to respond at time of sale. Very poor customer service. Not told about need to buy additional warranty for cheaper $60 service calls. Very very poor business practices. They charm u and lie to you to get you in the door, then stuck it to you!

10

Score

Stacy Moran

Feb 28, 2017

Tammi M was my sales person and she made the whole experience a very pleasant one. She explained everything to me and was very kind and professional. Any question I had she was able to answer and made the process quick and easy for me. I would most defiantly recommend Central Security Group and highly recommend Tammi M as well.

10

Score

Juliet Bland

Feb 23, 2017

We were very pleased with our Security Consultant Scott G in San Antonio. He was accompanied by Gilbert M who I feel is going to be a great asset to the Central Security Group. They were very good at explaining everything to my mother and I and made it all very clear before we signed up for the service. They understood our immediate needs and arranged for the Security and Automation Specialist Michael R to be at the house and to have us up and running before the days end. He made sure that 4 family members were educated and set up on their wireless systems before he left. The entire experience with CSG was wonderful from beginning to end.

0

Score

royrodriguez

Feb 10, 2017

Sergio R, will not return calls email, texts as he now leaves my family exposed without no security cameras operable. We trusted him. Bad Costumer Service.

1

Score

Michael Winkler Fond Du Lac, WI

Feb 3, 2017

They played games and when I tried to get it straightened out they played games and acted like they were completely trustworthy. I would have this company do anything for me again in 10 lifetimes. You want bad service and deceit? Give them the opportunity to take your money, you'll regret it.

0

Score

DENISE LAPIDUS Richmond, CA

Jan 17, 2017

They sold my uncle 89 year old uncle a 5 year contract and will not let him out of the contract after cancelling. It has now been 4 months and because there are 39 months left on the contract they want to hold him to the payments.

2

Score

Ruby Suhre Fresno, CA

Nov 10, 2016

Unfortunately, the California Automatic Renewal Law does not apply to alarm companies. I really thought I had them and I could demand reimbursement of any money I ever paid them! I failed to make note of the fact that the contract renews FOR ANOTHER YEAR if not canceled within 30 days of the end of the initial term. Unfortunately, at the end of my contract term, I switched to ATT thinking I could give 30 days' notice. Guess I was wrong. I'm told I owe for service through August of 2017. I understand an early termination fee for the initial period of the contract, but see no justification for a fee beyond that. So, if you contract with them, be sure to make a note of the date the initial term ends, as well as any subsequent renewal periods. As far as customer service, on my initial telephone call to cancel service, I was instructed to email customer service, giving my name, address, account no., etc., and ask that the service be canceled. I did that, and received an automated response acknowledging receipt of the email. I heard nothing more. Then on my next credit card bill, a month later, there was a charge. I again emailed customer service, sending a copy of my request for cancellation, and asked for a credit on my account. Again I got an automated response, but no credit on my account. I again emailed customer service and asked for a reply. I waited over a week before someone called me and explained the situation. Otherwise, the monitoring service was okay and the equipment was reliable

0

Score

christina

Oct 18, 2016

when I first got central security they told me I was on a month to month basis. when I went to cancel I was told I could not cancel since I still had 2 more years with them. and that if I wanted to cancel I had to keep paying a monthly fee. I would not recommend and was very dissatisfied with service.

0

Score

Sarah Hammar San Diego, CA

Sep 26, 2016

When I wanted to cancel my service, I was told via phone that I had to write in my 30 day notice via email detailing date effective and reasons for cancellation. Which I did, in the middle of the month. Once the date of cancellation was to be effective, I called again to verify it was in deed cancelled and inquired about the amount of the final bill. I assumed it would be less as my cancellation was in the middle of the billing period and I had already given 30 days notice. At that point the representative said it definitely would be less, but couldn't give me a quote as the billing department had already left for the day. Fair enough. However, at the end of the month I received the full bill. I called again and finally spoke to who I would assume was the manager. He not only was extremely obtuse but also unapologetic for the inaccurate information given regarding the final bill. I will pay, as I am not a delinquent. However, I am extremely frustrated to pay a full month for a service I am no longer provided with. Reading other reviews of this company, I am now no longer surprised. Do no use this company as they are purposefully vague on their policies and wholly inept at providing adequate customer service.

0

Score

Jason Appleby Columbia, TN

Sep 21, 2016

Biggest scam company ever. Sales guy sold me a 2 year contract, he lied, turned out to be a 3 year contract, paid every month on time and when system stopped working 1 year in, they would call me once a month to leave a message saying my system wasn't working. Called their tech 3 times without resolution and continued to pay for no service. After getting no help I tried to cancel service but was told that I would still be billed for 3 years working or not. Paid monthly on time for a service that didn't work for 2 years and after the 3 years was up cancellation was almost impossible to do. They were trying to stick me with another contract. Finally Got it cancelled after threatening with a lawyer because contract had expired. 2 Weeks before final bill was even due began receiving phonecalls about my final bill being paid. The customer service people called EVERY DAY up until my final bill was due to ask for the payment and threaten collections if it wasn't paid on time. SERIOUSLY? We paid every month on time for no service and were stalked by phone until the date of the final bill. Don't choose this company, you WILL regret it!

8

Score

C Purvis Vallejo, CA

Aug 31, 2016

Since my original review from 8/23, I'm pleased to report that I have been contacted by a very nice and resourceful gentleman from CSG who listened to my concerns and worked with me to improve my unsatisfactory situation - he approved a reduced rate, and a repaired and improved system. I'm pleased with the results.