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#87
central_security_group

Central Security Group

Similar to: ADT Security

Our Score
3.1
User Score
3.0

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Our Score
3.1
User Score
3.0
Rank this Company

Ratings Breakdown

Price

Cellular monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
Undisclosed

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
67

This Review is maintained by Chase Sagum

Review Last Updated: January 6, 2017

Central Security Group (CSG) provides¬†security systems across the southern United States from California to Florida. The group operates through a network of local dealers that supply the installation and are the contact point for any issues that the consumer may have with their service. CSG provides a number of baseline security and automation features comparable to most home security companies, as well as some insurance discounts found in only a few companies; however, the company’s dealers do a poor job at explaining contract terms; meanwhile CSG itself offers little useful and important information on its site. Customers who want access to important information without requesting a free quote might be interested in our top home security companies.

The Good

  • Home Automation Options
  • Insurance Discounts

In addition to its home security features, Central Security Group provides a number of home automation devices (e.g. automated thermostats, door locks, lighting, and garage door openers) that are all accessible through CSG’s mobile app. CSG has even optimized its mobile app for the Apple Watch, so you can control your home and view your security camera footage anywhere.

Central Security Group provides a number of insurance incentives to help customers save money. Depending on your current insurer’s eligibility, you could save up to 20% on your monthly insurance premiums by having a security system installed in your home. CSG will also reimburse you up to $1,360 towards your insurance deductible if the home security system is unable to detect a theft on the premises (certain restrictions apply). Few companies truly make the effort to protect consumers in the event of a break-in.

The Bad

  • Limited Availability
  • Confusing Contract Terms
  • Poor Online Transparency

Central Security Group is only available in 17 states throughout the southern region of the United States. One common customer complaint has to do with Central Security Groups confusing contract terms. Few customers are told that the contract automatically renews if they fail to cancel this renewal within 30 days of the original contract expiring. This means if customers wish to cancel their contract more than 30 days after its renewal, they will be required to pay 100% of the contract balance (roughly $480 for a 12-month renewal). There is also a bit of confusion as to the proper cancellation procedures. CSG requires customers to provide a written request of cancellation; simply calling customer service is not sufficient.

In addition to CSG’s confusing contract terms, the company ranks poorly in online transparency. For customers wanting information on pricing, exclusions, promotion details, and equipment provided, a simple site search is not enough; they will need to request a free quote. Customers should exercise caution when dealing with any home security company that does not make basic information like monthly monitoring fees upfront.

The Bottom Line

Central Security Group provides average home security and home automation services. Customers should be prepared to ask a lot of questions when contacting CSG before they find satisfactory information. Because Central Security Group operates through several different dealers throughout the southern United States, customers should be prepared for inconsistent service depending on location. Customers should also be wary of any company that does not make important information like contract terms, cancellation policies, and pricing easily accessible.

View top home security companies here.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$19.99-$42.99
$0

#2

7.6
$34.99
$99

#3

5.9
$34.95-49.95
$99

#87
central_security_group

3.0
Undisclosed
Undisclosed

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67 Central Security Group Reviews

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  1. User Score
    0
    October 10th, 2017
    0 people found this review helpful!
    if i could give 0 stars, i would. this has got to be the worst company i have ever had to deal with. if a csg sales rep comes to your door, do not by any means answer the door!!!!!
    Read More
  2. User Score
    10
    October 3rd, 2017 Owasso, OK
    0 people found this review helpful!
    Love this company! I have never had any problems with them. Anytime my alarm has gone off, they have called within seconds. We love the abilities in our system when we are out of town. Service is cost friendly and effective with our Apple watch. Please keep up the great work. Thank you from our the Anderson family to you!
    Read More
  3. User Score
    10
    October 2nd, 2017 Mounds, OK
    0 people found this review helpful!
    Love my security system from Central Security Group. I was so easy to understand and operate. Love how their customer service is quick to answer all my questions. Thanks CSG!
    Read More
  4. User Score
    0
    September 15th, 2017
    0 people found this review helpful!
    After calling for one year yes one year to get my system relocated to my new house they have the balls to ask me to sign another account contract. The wireless system barley worked and needed service every couple of months. Do yourself a favor and call ADT .
    Read More
  5. User Score
    0
    September 11th, 2017
    0 people found this review helpful!
    If there was anything lower than 1 star I would give this company hands down. They are the worst company period. Call of an issue no help the run around begins. The system is completely unreliable. You have to call them for them to say “we saw the alarm go off but we listen and we see no need to call.” The alarm was going off for 3 mins yet they dont feel the need to call. It took 2 years for them to acknowledge that the system was faulty to completely replace the system and fix that known errors after I threatened to leave them
    Read More
  6. User Score
    0
    August 8th, 2017
    0 people found this review helpful!
    Had the cameras installed and not even two days after installation, they are ready to charge my account, after I was told that I didn’t have to pay anything until the 20th. Not to mention the horrible customer service that I’m receiving from the representative Jessica! I wouldn’t recommend this company to NO ONE! I wish it was a way for me to give them a negative zero!
    Read More
  7. User Score
    0
    July 25th, 2017 Scottsdale, AZ
    1 people found this review helpful!
    When I used this company, my unit in the garage broke within the first week and they never came back out to fix it. Also, the terms of their contract are confusing. I did not know that I was signing up for 3 years of service when I signed up. The contract has the number of years I signed up for handwritten in and I believe it was put in after I signed. The company has terrible customer service and makes you pay the entire 3 years worth of fees rather than offering a negotiated lower rate to cancel the illegitimate contract. I would not recommend this company to anyone.
    Read More
  8. User Score
    1
    June 23rd, 2017 Kennedale, TX
    1 people found this review helpful!
    I have had them for almost 4 years at my home address. We are well past our contract date. There service was slow, ADT was faster to respond. Additionally, even though I passed online verifications, I still had to send a cancellation letter/email with specific requirements. Then they told me I had to provide them 30 days notice. This is clearly a tactic to milk departing customers for additional fees. I was told it was to give them time to process the cancellation, which unless they do everything by hand, is ridiculous. I would use someone else, this is just a “player” in the space and they get independent alarm installers to use them for the increased fees they pay the installers. Move on and get someone else.
    Read More
  9. User Score
    0
    June 1st, 2017 Spring, TX
    0 people found this review helpful!
    Guess What?
    I’m moving so I called to cancel service. I’m moving out of state and I have no need for an alarm.
    I was told that I signed a 36 month agreement. Which is did not!
    I was told I have to beg the new owner of my home to take over the agreement or I have to continue to pay until the 36 months ends. I was told they will bill me the full monthly rate even though they will not be providing any service. Also I was told to send in a letter requesting cancellation. If they don’t receive this letter they will auto renew my service for another 12 months.
    This is Crap!
    Run from this company!!!
    Read More
  10. User Score
    0
    May 30th, 2017 Cleburne, TX
    0 people found this review helpful!
    I have been a customer of CSG for 3 years and 3 months. Due to unforeseen circumstances i am having to move out of my home and into an apartment where I’m no longer able to continue my service. I called CSG to try and end my contract but was told that in my agreement it said that I would be entered into an ADDITIONAL 1 year agreement automatically. This is an incredibly shady business tactic, no one verbally or written let us know about this anywhere besides the contract where it was ambiguously worded and hidden. They then told us that we could buy out of the contract for 475$, but that we would be given a deal of only 355$(hilarious). OR, that we could pass CSG’s shoddy service onto the new homeowners, and that they would take over out contract. My conscience won’t allow me to do that.

    PLEASE do not ever use CSG, and recommend anyone thinking about them otherwise.

    Read More
  11. User Score
    5
    May 8th, 2017
    0 people found this review helpful!
    Update on my previous review.
    Central Security Group contacted me after my online reviews. They have taken care of my account in a satisfactory manner.
    Read More
  12. User Score
    0
    April 24th, 2017 TX
    0 people found this review helpful!
    They are like the United Airlines of security companies, hiding behind bad policy.

    The three year initial commitment is excessive. Then after the three years, they automatically roll you into a yearly commitment without your consent. They will state it is on the contract; of course it is in small print; but it is nothing that is brought to your attention or requires initialization. The service has been fine, although far more expensive than other monitoring firms.

    I will never do business with them again until they change this business model. I advise others to avoid them and shop around for far better service and deals.

    Read More
  13. User Score
    10
    April 3rd, 2017
    0 people found this review helpful!
    Service Agent Oscar M provided EXCELLENT service to my residence on April 3, 2017. He was both proficient technically and personable. He answered many questions we have had on our system. He took the time to engage us in every way. CSG has a real QUALITY individual in Oscar M. I will always stay with CSG as long as you have Service Providers like him.

    Clint Plant

    Read More
  14. User Score
    0
    March 18th, 2017
    1 people found this review helpful!
    Very shady business practices. No transparency in cost of maintenance after install. $120 just to get a technician to ur house to look at glitchy panel 1.5 yr after install. Sold by Smith and then Smith sold contract to CSG without my knowledge. Not told I needed to buy an additional permit each year to get police to respond at time of sale. Very poor customer service. Not told about need to buy additional warranty for cheaper $60 service calls.
    Very very poor business practices. They charm u and lie to you to get you in the door, then stuck it to you!
    Read More
  15. User Score
    10
    February 27th, 2017
    2 people found this review helpful!
    Tammi M was my sales person and she made the whole experience a very pleasant one. She explained everything to me and was very kind and professional. Any question I had she was able to answer and made the process quick and easy for me. I would most defiantly recommend Central Security Group and highly recommend Tammi M as well.
    Read More
  16. User Score
    10
    February 23rd, 2017
    1 people found this review helpful!
    We were very pleased with our Security Consultant Scott G in San Antonio. He was accompanied by Gilbert M who I feel is going to be a great asset to the Central Security Group. They were very good at explaining everything to my mother and I and made it all very clear before we signed up for the service. They understood our immediate needs and arranged for the Security and Automation Specialist Michael R to be at the house and to have us up and running before the days end. He made sure that 4 family members were educated and set up on their wireless systems before he left. The entire experience with CSG was wonderful from beginning to end.
    Read More
  17. User Score
    0
    February 10th, 2017
    0 people found this review helpful!
    Sergio R, will not return calls email, texts as he now leaves my family exposed without no security cameras operable. We trusted him. Bad Costumer Service.
    Read More
  18. User Score
    1
    February 3rd, 2017 Fond Du Lac, WI
    1 people found this review helpful!
    They played games and when I tried to get it straightened out they played games and acted like they were completely trustworthy. I would have this company do anything for me again in 10 lifetimes. You want bad service and deceit?
    Give them the opportunity to take your money, you’ll regret it.
    Read More
  19. User Score
    0
    January 16th, 2017 Richmond, CA
    0 people found this review helpful!
    They sold my uncle 89 year old uncle a 5 year contract and will not let him out of the contract after cancelling. It has now been 4 months and because there are 39 months left on the contract they want to hold him to the payments.
    Read More
  20. User Score
    2
    November 10th, 2016 Fresno, CA
    3 people found this review helpful!
    Unfortunately, the California Automatic Renewal Law does not apply to alarm companies. I really thought I had them and I could demand reimbursement of any money I ever paid them! I failed to make note of the fact that the contract renews FOR ANOTHER YEAR if not canceled within 30 days of the end of the initial term. Unfortunately, at the end of my contract term, I switched to ATT thinking I could give 30 days’ notice. Guess I was wrong. I’m told I owe for service through August of 2017. I understand an early termination fee for the initial period of the contract, but see no justification for a fee beyond that. So, if you contract with them, be sure to make a note of the date the initial term ends, as well as any subsequent renewal periods.

    As far as customer service, on my initial telephone call to cancel service, I was instructed to email customer service, giving my name, address, account no., etc., and ask that the service be canceled. I did that, and received an automated response acknowledging receipt of the email. I heard nothing more. Then on my next credit card bill, a month later, there was a charge. I again emailed customer service, sending a copy of my request for cancellation, and asked for a credit on my account. Again I got an automated response, but no credit on my account. I again emailed customer service and asked for a reply. I waited over a week before someone called me and explained the situation.

    Otherwise, the monitoring service was okay and the equipment was reliable

    Read More

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Our Score
3.1
User Score
3.0
Rank this Company

Ratings Breakdown

Price

Cellular monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
Undisclosed

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
67
Our Score
9.0
User Score
8.2
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,046