Best Home Security Companys

121 Companies 8,868 Real Customer Reviews

central_security_group
Current

What Others Are
Researching Right Now:

#86
central_security_group

Central Security Group

Similar to: ADT Security

Our Score
3.1
User Score
3.2

Visit Site

Our Score
3.1
User Score
3.2
Rank this Company

Ratings Breakdown

Price

Cellular monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
Undisclosed

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
57

This Review is maintained by Chase Sagum

Review Last Updated: January 6, 2017

Central Security Group (CSG) provides¬†security systems across the southern United States from California to Florida. The group operates through a network of local dealers that supply the installation and are the contact point for any issues that the consumer may have with their service. CSG provides a number of baseline security and automation features comparable to most home security companies, as well as some insurance discounts found in only a few companies; however, the company’s dealers do a poor job at explaining contract terms; meanwhile CSG itself offers little useful and important information on its site. Customers who want access to important information without requesting a free quote might be interested in our top home security companies.

The Good

  • Home Automation Options
  • Insurance Discounts

In addition to its home security features, Central Security Group provides a number of home automation devices (e.g. automated thermostats, door locks, lighting, and garage door openers) that are all accessible through CSG’s mobile app. CSG has even optimized its mobile app for the Apple Watch, so you can control your home and view your security camera footage anywhere.

Central Security Group provides a number of insurance incentives to help customers save money. Depending on your current insurer’s eligibility, you could save up to 20% on your monthly insurance premiums by having a security system installed in your home. CSG will also reimburse you up to $1,360 towards your insurance deductible if the home security system is unable to detect a theft on the premises (certain restrictions apply). Few companies truly make the effort to protect consumers in the event of a break-in.

The Bad

  • Limited Availability
  • Confusing Contract Terms
  • Poor Online Transparency

Central Security Group is only available in 17 states throughout the southern region of the United States. One common customer complaint has to do with Central Security Groups confusing contract terms. Few customers are told that the contract automatically renews if they fail to cancel this renewal within 30 days of the original contract expiring. This means if customers wish to cancel their contract more than 30 days after its renewal, they will be required to pay 100% of the contract balance (roughly $480 for a 12-month renewal). There is also a bit of confusion as to the proper cancellation procedures. CSG requires customers to provide a written request of cancellation; simply calling customer service is not sufficient.

In addition to CSG’s confusing contract terms, the company ranks poorly in online transparency. For customers wanting information on pricing, exclusions, promotion details, and equipment provided, a simple site search is not enough; they will need to request a free quote. Customers should exercise caution when dealing with any home security company that does not make basic information like monthly monitoring fees upfront.

The Bottom Line

Central Security Group provides average home security and home automation services. Customers should be prepared to ask a lot of questions when contacting CSG before they find satisfactory information. Because Central Security Group operates through several different dealers throughout the southern United States, customers should be prepared for inconsistent service depending on location. Customers should also be wary of any company that does not make important information like contract terms, cancellation policies, and pricing easily accessible.

View top home security companies here.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.4
$19.99-$42.99
$0

#2

8.0
$34.99
$99

#3

6.3
$34.95-49.95
$99

#86
central_security_group

3.2
Undisclosed
Undisclosed

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

57 Central Security Group Reviews

1. Select Your Rating:

26
7
5
1
2
1
4
11
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    5
    May 8th, 2017
    0 people found this review helpful!
    Update on my previous review.
    Central Security Group contacted me after my online reviews. They have taken care of my account in a satisfactory manner.
    Read More
  2. User Score
    0
    April 24th, 2017 TX
    0 people found this review helpful!
    They are like the United Airlines of security companies, hiding behind bad policy.

    The three year initial commitment is excessive. Then after the three years, they automatically roll you into a yearly commitment without your consent. They will state it is on the contract; of course it is in small print; but it is nothing that is brought to your attention or requires initialization. The service has been fine, although far more expensive than other monitoring firms.

    I will never do business with them again until they change this business model. I advise others to avoid them and shop around for far better service and deals.

    Read More
  3. User Score
    10
    April 3rd, 2017
    0 people found this review helpful!
    Service Agent Oscar M provided EXCELLENT service to my residence on April 3, 2017. He was both proficient technically and personable. He answered many questions we have had on our system. He took the time to engage us in every way. CSG has a real QUALITY individual in Oscar M. I will always stay with CSG as long as you have Service Providers like him.

    Clint Plant

    Read More
  4. User Score
    0
    March 18th, 2017
    1 people found this review helpful!
    Very shady business practices. No transparency in cost of maintenance after install. $120 just to get a technician to ur house to look at glitchy panel 1.5 yr after install. Sold by Smith and then Smith sold contract to CSG without my knowledge. Not told I needed to buy an additional permit each year to get police to respond at time of sale. Very poor customer service. Not told about need to buy additional warranty for cheaper $60 service calls.
    Very very poor business practices. They charm u and lie to you to get you in the door, then stuck it to you!
    Read More
  5. User Score
    10
    February 27th, 2017
    2 people found this review helpful!
    Tammi M was my sales person and she made the whole experience a very pleasant one. She explained everything to me and was very kind and professional. Any question I had she was able to answer and made the process quick and easy for me. I would most defiantly recommend Central Security Group and highly recommend Tammi M as well.
    Read More
  6. User Score
    10
    February 23rd, 2017
    1 people found this review helpful!
    We were very pleased with our Security Consultant Scott G in San Antonio. He was accompanied by Gilbert M who I feel is going to be a great asset to the Central Security Group. They were very good at explaining everything to my mother and I and made it all very clear before we signed up for the service. They understood our immediate needs and arranged for the Security and Automation Specialist Michael R to be at the house and to have us up and running before the days end. He made sure that 4 family members were educated and set up on their wireless systems before he left. The entire experience with CSG was wonderful from beginning to end.
    Read More
  7. User Score
    0
    February 10th, 2017
    0 people found this review helpful!
    Sergio R, will not return calls email, texts as he now leaves my family exposed without no security cameras operable. We trusted him. Bad Costumer Service.
    Read More
  8. User Score
    1
    February 3rd, 2017 Fond Du Lac, WI
    1 people found this review helpful!
    They played games and when I tried to get it straightened out they played games and acted like they were completely trustworthy. I would have this company do anything for me again in 10 lifetimes. You want bad service and deceit?
    Give them the opportunity to take your money, you’ll regret it.
    Read More
  9. User Score
    0
    January 16th, 2017 Richmond, CA
    0 people found this review helpful!
    They sold my uncle 89 year old uncle a 5 year contract and will not let him out of the contract after cancelling. It has now been 4 months and because there are 39 months left on the contract they want to hold him to the payments.
    Read More
  10. User Score
    2
    November 10th, 2016 Fresno, CA
    3 people found this review helpful!
    Unfortunately, the California Automatic Renewal Law does not apply to alarm companies. I really thought I had them and I could demand reimbursement of any money I ever paid them! I failed to make note of the fact that the contract renews FOR ANOTHER YEAR if not canceled within 30 days of the end of the initial term. Unfortunately, at the end of my contract term, I switched to ATT thinking I could give 30 days’ notice. Guess I was wrong. I’m told I owe for service through August of 2017. I understand an early termination fee for the initial period of the contract, but see no justification for a fee beyond that. So, if you contract with them, be sure to make a note of the date the initial term ends, as well as any subsequent renewal periods.

    As far as customer service, on my initial telephone call to cancel service, I was instructed to email customer service, giving my name, address, account no., etc., and ask that the service be canceled. I did that, and received an automated response acknowledging receipt of the email. I heard nothing more. Then on my next credit card bill, a month later, there was a charge. I again emailed customer service, sending a copy of my request for cancellation, and asked for a credit on my account. Again I got an automated response, but no credit on my account. I again emailed customer service and asked for a reply. I waited over a week before someone called me and explained the situation.

    Otherwise, the monitoring service was okay and the equipment was reliable

    Read More
  11. User Score
    0
    October 18th, 2016
    2 people found this review helpful!
    when I first got central security they told me I was on a month to month basis. when I went to cancel I was told I could not cancel since I still had 2 more years with them. and that if I wanted to cancel I had to keep paying a monthly fee. I would not recommend and was very dissatisfied with service.
    Read More
  12. User Score
    0
    September 26th, 2016 San Diego, CA
    5 people found this review helpful!
    When I wanted to cancel my service, I was told via phone that I had to write in my 30 day notice via email detailing date effective and reasons for cancellation. Which I did, in the middle of the month. Once the date of cancellation was to be effective, I called again to verify it was in deed cancelled and inquired about the amount of the final bill. I assumed it would be less as my cancellation was in the middle of the billing period and I had already given 30 days notice. At that point the representative said it definitely would be less, but couldn’t give me a quote as the billing department had already left for the day. Fair enough. However, at the end of the month I received the full bill. I called again and finally spoke to who I would assume was the manager. He not only was extremely obtuse but also unapologetic for the inaccurate information given regarding the final bill. I will pay, as I am not a delinquent. However, I am extremely frustrated to pay a full month for a service I am no longer provided with. Reading other reviews of this company, I am now no longer surprised. Do no use this company as they are purposefully vague on their policies and wholly inept at providing adequate customer service.
    Read More
  13. User Score
    0
    September 21st, 2016 Columbia, TN
    4 people found this review helpful!
    Biggest scam company ever. Sales guy sold me a 2 year contract, he lied, turned out to be a 3 year contract, paid every month on time and when system stopped working 1 year in, they would call me once a month to leave a message saying my system wasn’t working. Called their tech 3 times without resolution and continued to pay for no service. After getting no help I tried to cancel service but was told that I would still be billed for 3 years working or not. Paid monthly on time for a service that didn’t work for 2 years and after the 3 years was up cancellation was almost impossible to do. They were trying to stick me with another contract. Finally Got it cancelled after threatening with a lawyer because contract had expired. 2 Weeks before final bill was even due began receiving phonecalls about my final bill being paid. The customer service people called EVERY DAY up until my final bill was due to ask for the payment and threaten collections if it wasn’t paid on time. SERIOUSLY? We paid every month on time for no service and were stalked by phone until the date of the final bill. Don’t choose this company, you WILL regret it!
    Read More
  14. User Score
    8
    August 31st, 2016 Vallejo, CA
    1 people found this review helpful!
    Since my original review from 8/23, I’m pleased to report that I have been contacted by a very nice and resourceful gentleman from CSG who listened to my concerns and worked with me to improve my unsatisfactory situation – he approved a reduced rate, and a repaired and improved system.

    I’m pleased with the results.

    Read More
  15. User Score
    10
    August 18th, 2016 Spring, TX
    1 people found this review helpful!
    We have been with CSG for 15 years. The service has always been outstanding and all of the people I have dealt with always been knowledgeable, friendly and more than willing to help ((even with multi false alarms). There home service people have always been courteous and helpful.. Especially our service person, Adrian. He spends lots of time explaining all the little things the system can do ( to a computer dummy like me, that is a lot of explaining). Adrian is always patient and very helpful.
    Read More
  16. User Score
    2
    August 1st, 2016 Pearland, TX
    2 people found this review helpful!
    My system was down, and I had to wait for almost 18days for a tech come to my house to repair it. Can you image > 2 weeks without monitoring with two little kids at home?

    Then I get a $135.30 bill for the repair/ service. I called the rep of the customer service and asked the detail of the bill. She told me the extended limited warranty did not cover any damage due to the weather. I told her I cannot find any content/any word about ” weather” in my contract. Her answer surprised me” the sale man told you this 3 years ago when you signed the contract, and you signed the contract ,which means you had known and understood it “.

    Actually, the only statement I can figure out in contract is ” we will repair or replace any warranted defective part or the system without charge to you……

    The tech came to my house even did not take off his shoe or wear shoe cover, so rude…

    Read More
  17. User Score
    0
    July 6th, 2016 Maumelle, AR
    4 people found this review helpful!
    Beware!!!!!! This company will steal your money!! They will not allow you to cancel after your contract is up!! they automatically renew you for one more year!!!!!! Without notice!!!!!!! Terrible customer service! And management is a joke!!

    1,296.48 is what they took!!!! Don’t fall into the same trap I did!!

    Read More
  18. User Score
    0
    June 7th, 2016 Houston, TX
    5 people found this review helpful!
    I got the Alarm system installed through them in November 2015. During the initial installation, I was told by the sales guy that they are a nationwide company and that the will move the alarm system if I move for free of cost. I confirmed this as my job requires travel. I contacted them on June 6 for moving the alarm to my new location. What came next was a big surprise!

    I was told that they don’t provide service at my location and that i would have to cancel the contract and pay for contract cancellation. I told them that I want to keep their service but its not my fault that they cannot provide me the service.

    I also asked them why was I told that this a nation wide service and i can transfer it when I relocate. The lady had no answer and simply said that she was sorry for the wrong information given at the time sale.

    They also informed me that even if they had provided service at my new location, I would be responsible for paying the cost for transfer and installation at the new location.

    Well never again. Please keep away from them!

    Read More
  19. User Score
    1
    May 19th, 2016 Miami, FL
    0 people found this review helpful!
    Ilike that company,good products and good service.
    Read More
  20. User Score
    0
    May 9th, 2016 San Antonio, TX
    7 people found this review helpful!
    Terrible company! Terrible customer service! With all the complaints they have against them 440 with the BBB you would think they wouldn’t want to lose another customer or have another negative review! I had the system put in a year ago, it was a mess from the beginning. I had to install and program my own cameras because the so called tech couldn’t figure them out, the system kept false alarming at all hours of the day and night and sensors went out within the first month. The cameras have been crap since day 1 and I have complained since day 1! All they have done is keep replacing them with the same crappy cameras! Hello! That’s not fixing the problem! I need them for night viewing which I told them when the system was installed and yet they still installed the cheap dollar store cameras. Only thing you can see at night is gray blurriness and good luck getting them to pick up motion. I had a tech come out today to address the system and cameras. He stated the only fix is to install a SVR which they want to charge me $300 dollars for! Really? It should have been installed from day one and now you want me to pay for it? I think not! I think you should fix the issue at no cost to me and make things right after a year. I called corporate and was flat out told no pay the price or cancel service and go elsewhere, my choice. So if that’s how they feel about their customers, doesn’t say much for the company!
    Read More

Recent News:

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
Our Score
3.1
User Score
3.2
Rank this Company

Ratings Breakdown

Price

Cellular monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
Undisclosed

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
57
Our Score
9.0
User Score
8.4
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,905