Central Security Group (CSG) provides security systems across the southern United States from California to Florida. The group operates through a network of local dealers that supply the installation and are the contact point for any issues that the consumer may have with their service. CSG provides a number of baseline security and automation features comparable to most home security companies, as well as some insurance discounts found in only a few companies; however, the company’s dealers do a poor job at explaining contract terms; meanwhile CSG itself offers little useful and important information on its site. Customers who want access to important information without requesting a free quote might be interested in our top home security companies.
- Zero Upfront Costs
- Home Automation Options
- Insurance Discounts
Central Security Group requires zero upfront costs when installing and activating your home or business security system. Other companies can charge potentially hundreds of dollars for either labor, or for the cost of the equipment. CSG on the other hand absorbs these costs over the life of the contract. And in addition to its home security features, Central Security Group provides a number of home automation devices (e.g. automated thermostats, door locks, lighting, and garage door openers) that are all accessible through CSG’s mobile app. CSG has even optimized its mobile app for the Apple Watch, so you can control your home and view your security camera footage anywhere.
Central Security Group provides a number of insurance incentives to help customers save money. Depending on your current insurer’s eligibility, you could save up to 20% on your monthly insurance premiums by having a security system installed in your home. CSG will also reimburse you up to $1,360 towards your insurance deductible if the home security system is unable to detect a theft on the premises (certain restrictions apply). Few companies truly make the effort to protect consumers in the event of a break-in.
- Limited Availability
- Confusing Contract Terms
- Poor Online Transparency
Central Security Group is only available in 17 states throughout the southern region of the United States. One common customer complaint has to do with Central Security Groups confusing contract terms. While most customers understand that CSG places a 36-month contract on all of its monitoring service, few customers are told that the contract automatically renews if they fail to cancel this renewal within 30 days of the original contract expiring. This means if customers wish to cancel their contract more than 30 days after its renewal, they will be required to pay 100% of the contract balance (roughly $480 for a 12-month renewal). There is also a bit of confusion as to the proper cancellation procedures. CSG requires customers to provide a written request of cancellation; simply calling customer service is not sufficient.
In addition to CSG’s confusing contract terms, the company ranks poorly in online transparency. For customers wanting information on pricing, exclusions, promotion details, and equipment provided, a simple site search is not enough; they will need to request a free quote. Without calling a CSG dealer directly, customers would never know that they will have to pay at least $39.99 each month – nearly twice the monthly monitoring cost of our top home security company. Customers should exercise caution when dealing with any home security company that does not make basic information like monthly monitoring fees upfront.
Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.