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#88
CentralSecurity-Logo

Central Security Group

Similar to: ADT Security

Our Score
3.1
User Score
3.0

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Our Score
3.1
User Score
3.0
Rank this Company

Ratings Breakdown

Price

Cellular monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
Undisclosed

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
76

This Review is maintained by Chase Sagum

Review Last Updated: June 5, 2018

Central Security Group (CSG) provides security systems across the southern United States from California to Florida. The group operates through a network of local dealers that supply the installation and are the contact point for any issues that the consumer may have with their service. CSG provides a number of baseline security and automation features comparable to most home security companies, as well as some insurance discounts found in only a few companies; however, the company’s dealers do a poor job at explaining contract terms; meanwhile, CSG itself offers little useful and important information on its site. Customers who want access to important information without requesting a free quote might be interested in our top home security companies.

The Good

  • Home Automation Options
  • Insurance Discounts

In addition to its home security features, Central Security Group provides a number of home automation devices (e.g. automated thermostats, door locks, lighting, and garage door openers) that are all accessible through CSG’s mobile app. CSG has even optimized its mobile app for the Apple Watch, so you can control your home and view your security camera footage anywhere.

Central Security Group provides a number of insurance incentives to help customers save money. Depending on your current insurer’s eligibility, you could save up to 20% on your monthly insurance premiums by having a security system installed in your home. CSG will also reimburse you up to $1,360 towards your insurance deductible if the home security system is unable to detect a theft on the premises (certain restrictions apply). Few companies truly make the effort to protect consumers in the event of a break-in.

The Bad

  • Limited Availability
  • Confusing Contract Terms
  • Poor Online Transparency

Central Security Group is only available in 17 states throughout the southern region of the United States. One common customer complaint has to do with Central Security Groups confusing contract terms. Few customers are told that the contract automatically renews if they fail to cancel this renewal within 30 days of the original contract expiring. This means if customers wish to cancel their contract more than 30 days after its renewal, they will be required to pay 100% of the contract balance (roughly $480 for a 12-month renewal). There is also a bit of confusion as to the proper cancellation procedures. CSG requires customers to provide a written request for cancellation; simply calling customer service is not sufficient.

In addition to CSG’s confusing contract terms, the company ranks poorly in online transparency. For customers wanting information on pricing, exclusions, promotion details, and equipment provided, a simple site search is not enough; they will need to request a free quote. Customers should exercise caution when dealing with any home security company that does not make basic information like monthly monitoring fees upfront.

The Bottom Line

Central Security Group provides average home security and home automation services. Customers should be prepared to ask a lot of questions when contacting CSG before they find satisfactory information. Because Central Security Group operates through several different dealers throughout the southern United States, customers should be prepared for inconsistent service depending on location. Customers should also be wary of any company that does not make important information like contract terms, cancellation policies, and pricing easily accessible.

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Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.9
$19.99-$42.99
$0

#2

7.2
$34.99
$99

#3

3.3
29.99-59.95
$99

#88
CentralSecurity-Logo

3.0
Undisclosed
Undisclosed

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76 Central Security Group Reviews

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  1. User Score
    0
    September 17th, 2018
    1 people found this review helpful!
    Check reviews elsewhere. After jumping through hoops to terminate my account with CSG, at the END OF ITS TERM, including both written and phone notices, they continue to draw money from our bank account. Worse yet, there are many reviews online that show they do this to many customers after the accounts are closed. Please consider filing complaints with the Federal Trade commission, and consumer division of the Texas State Attorneys General Office, or this dishonest company will continue to steal money from customers.
    Read More
  2. User Score
    0
    August 26th, 2018
    0 people found this review helpful!
    we recently switched to Central Security Group after being with Hawk Security for 4 years, and we are sorry we did. The sales and installation went fine, but we accidentally set the alarm off and to my surprise, NO one came across the panel speaker, no call to check on us, and no police came out. This is extremely disappointing and not something I can easily accept. I am paying for a monitored system, and to not hear from the monitoring company is unacceptable.
    Read More
  3. User Score
    0
    July 9th, 2018
    1 people found this review helpful!
    I got caught-up in their auto-renewal smug at the end of my 3 year term and now I have to pay more money to get out of it or sign up for another year at reduced pricing. My advice is to say “No Thank You” for their services and move on.

    “The Bottom Line – Central Security Group provides average home security and home automation services. Customers should be prepared to ask a lot of questions when contacting CSG before they find satisfactory information. Because Central Security Group operates through several different dealers throughout the southern United States, customers should be prepared for inconsistent service depending on location. Customers should also be wary of any company that does not make important information like contract terms, cancellation policies, and pricing easily accessible.”

    Read More
  4. User Score
    0
    June 16th, 2018 Houston, TX
    0 people found this review helpful!
    Don’t deal with this company, they are not a professional company, they handle business really bad
    Read More
  5. User Score
    0
    May 21st, 2018 Irving, TX
    1 people found this review helpful!
    Over 3 years ago, my husband signed a 3 year contract with CSG. Within weeks of signing up with CSG, I lost my job and have been retired since then. We tried to cancel the contract at that time but were told we would be held to the 3 year contract. We paid monthly for 3+ years and then decided to purchase a system 4 months later. We gave them a month’s notice of cancellation of our service and were told we still had another 8 months on our contract. CSG automatically renews your contract for a year if you don’t cancel within your initial contract month. They informed us they would turn us over to collections if we didn’t pay for the remainer of our year. They will not cooperate with us, and I regret paying for 3 years with the monthly price continuing to increase. I would think that after completing the original 3 year contract, they would let us discontinue without trying to force us to pay for the remainder of another year. Due to their unwillingness to work with us and turning us over to a collection agency after faithfully paying for 3+ years, I cannot recommend them.
    Read More
  6. User Score
    10
    April 5th, 2018
    0 people found this review helpful!
    My experience with CSG overall went very well which I’m super satisfied with my technician whom installed my alarm system thank you Raymond C. very knowledgeable and always kept me updated with how the installation was going from start to finish Mr. C. I really appreciate you for helping me to understand how to operate the CSG system again thanks for your hospitality thumbs up FYI CSG for all future services I will be requesting Raymond
    Read More
  7. User Score
    10
    March 28th, 2018 Mounds, OK
    0 people found this review helpful!
    was fed up with ADT and gave Central a try. What a difference in customer service, products and overall experience; My sales rep, Adrianna, was a true professional. very happy!
    Read More
  8. User Score
    0
    March 8th, 2018
    1 people found this review helpful!
    I requested that my service be terminated June 2015 (we had filled our contract obligation) due to the sale of our house. I was not told to submit a letter so I thought that the call was sufficient. I have proof of the sale of my old home and purchase of new as of June 2015. Fast forward to September 2017 – I noticed an ACH debit from Central Security Group and upon research, find that they have been debiting my bank account every month. Yes, my accounting skills are severely lacking. I called and again requested cancellation. I was told that it needed to be in writing. I sent an email and received a confirmation of receipt. I am now getting a paper bill for October 2017 plus late fees because I changed banks. I was just told that they will bill one more month after cancellation letter is received. It is UNBELIEVABLE!
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  9. User Score
    0
    January 23rd, 2018 Cape Coral, FL
    0 people found this review helpful!
    Buyer beware. If you move, you either have to have the new owners of the house you sold sign a contract with CSG or you have to sign a new contract once for your new home. Meaning, you can’t just continue it with your current contract. If you signed a 3 year contract and you move at any time during the origianl contract, you will have to sign a new 3 year contract. Plus they will increase your monthly bill when you move and you do not have a choice. And the contractors and alarm products they have installed in your home are horrible and better off in the trash. We have had our installed and serviced so many times that we gave up because after the warranty time (3 months) you have to pay a $50 service fee each time. So we just go without and are awaiting our contract time to be up. Do NOT go with CSG for your alarm system.
    Read More
  10. User Score
    8
    November 14th, 2017 Minneapolis, MN
    1 people found this review helpful!
    I submitted a review about 10 days ago regarding my experience with Central Security Group. I am providing an update to my initial review. I talked to Jimmy A. (customer care mgr) and he has been very accommodating in taking care of the issues I outlined in my original review. He listened to my concerns and has provided a refund for the month of November. I was told by the customer care rep during my April 2017 phone call that I needed to submit a cancelation form to authorize CSG to cancel my contract but did not remember her telling me this as the form was sent to an inactive email account at the time. This has been resolved to my satisfaction. No further follow up is needed. The security service was 100% dependable during the time I used GSG.
    Read More
  11. User Score
    0
    October 19th, 2017 Scottsdale, AZ
    3 people found this review helpful!
    UPDATE on previous review: Jimmy from their online marketing department did contact me and offer half of my money back. It’s unfortunate that in order to get a hold of someone decent at this company, you have to complain on social media. While I appreciate getting the refund, I would still advise people to be careful and make sure you are ok with a VERY long-term commitment/auto-renewal of your contract because it is extremely difficult to transition out of the contract once you have signed on.
    Read More
  12. User Score
    0
    October 10th, 2017
    5 people found this review helpful!
    if i could give 0 stars, i would. this has got to be the worst company i have ever had to deal with. if a csg sales rep comes to your door, do not by any means answer the door!!!!!
    Read More
  13. User Score
    10
    October 3rd, 2017 Owasso, OK
    2 people found this review helpful!
    Love this company! I have never had any problems with them. Anytime my alarm has gone off, they have called within seconds. We love the abilities in our system when we are out of town. Service is cost friendly and effective with our Apple watch. Please keep up the great work. Thank you from our the Anderson family to you!
    Read More
  14. User Score
    0
    September 15th, 2017
    3 people found this review helpful!
    After calling for one year yes one year to get my system relocated to my new house they have the balls to ask me to sign another account contract. The wireless system barley worked and needed service every couple of months. Do yourself a favor and call ADT .
    Read More
  15. User Score
    0
    September 11th, 2017
    4 people found this review helpful!
    If there was anything lower than 1 star I would give this company hands down. They are the worst company period. Call of an issue no help the run around begins. The system is completely unreliable. You have to call them for them to say “we saw the alarm go off but we listen and we see no need to call.” The alarm was going off for 3 mins yet they dont feel the need to call. It took 2 years for them to acknowledge that the system was faulty to completely replace the system and fix that known errors after I threatened to leave them
    Read More
  16. User Score
    0
    August 8th, 2017
    2 people found this review helpful!
    Had the cameras installed and not even two days after installation, they are ready to charge my account, after I was told that I didn’t have to pay anything until the 20th. Not to mention the horrible customer service that I’m receiving from the representative Jessica! I wouldn’t recommend this company to NO ONE! I wish it was a way for me to give them a negative zero!
    Read More
  17. User Score
    1
    June 23rd, 2017 Kennedale, TX
    3 people found this review helpful!
    I have had them for almost 4 years at my home address. We are well past our contract date. There service was slow, ADT was faster to respond. Additionally, even though I passed online verifications, I still had to send a cancellation letter/email with specific requirements. Then they told me I had to provide them 30 days notice. This is clearly a tactic to milk departing customers for additional fees. I was told it was to give them time to process the cancellation, which unless they do everything by hand, is ridiculous. I would use someone else, this is just a “player” in the space and they get independent alarm installers to use them for the increased fees they pay the installers. Move on and get someone else.
    Read More
  18. User Score
    0
    June 1st, 2017 Spring, TX
    2 people found this review helpful!
    Guess What?
    I’m moving so I called to cancel service. I’m moving out of state and I have no need for an alarm.
    I was told that I signed a 36 month agreement. Which is did not!
    I was told I have to beg the new owner of my home to take over the agreement or I have to continue to pay until the 36 months ends. I was told they will bill me the full monthly rate even though they will not be providing any service. Also I was told to send in a letter requesting cancellation. If they don’t receive this letter they will auto renew my service for another 12 months.
    This is Crap!
    Run from this company!!!
    Read More
  19. User Score
    0
    May 30th, 2017 Cleburne, TX
    1 people found this review helpful!
    I have been a customer of CSG for 3 years and 3 months. Due to unforeseen circumstances i am having to move out of my home and into an apartment where I’m no longer able to continue my service. I called CSG to try and end my contract but was told that in my agreement it said that I would be entered into an ADDITIONAL 1 year agreement automatically. This is an incredibly shady business tactic, no one verbally or written let us know about this anywhere besides the contract where it was ambiguously worded and hidden. They then told us that we could buy out of the contract for 475$, but that we would be given a deal of only 355$(hilarious). OR, that we could pass CSG’s shoddy service onto the new homeowners, and that they would take over out contract. My conscience won’t allow me to do that.

    PLEASE do not ever use CSG, and recommend anyone thinking about them otherwise.

    Read More
  20. User Score
    5
    May 8th, 2017
    2 people found this review helpful!
    Update on my previous review.
    Central Security Group contacted me after my online reviews. They have taken care of my account in a satisfactory manner.
    Read More

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Our Score
3.1
User Score
3.0
Rank this Company

Ratings Breakdown

Price

Cellular monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
Undisclosed

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
76
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,252