Central Security Group

Central Security Group

5.5

Our Score

2.8

User Score

Pros

In addition to its home security features, Central Security Group provides a number of home automation devices (e.g. automated thermostats, door locks, lighting, and garage door openers) that are all accessible through CSG's mobile app. CSG has even optimized its mobile app for the Apple Watch, so you can control your home and view your security camera footage anywhere.

Central Security Group provides a number of insurance incentives to help customers save money. Depending on your current insurer's eligibility, you could save up to 20% on your monthly insurance premiums by having a security system installed in your home. CSG will also reimburse you up to $1,360 towards your insurance deductible if the home security system is unable to detect a theft on the premises (certain restrictions apply). Few companies truly make the effort to protect consumers in the event of a break-in.

Cons

Central Security Group is only available in 17 states throughout the southern region of the United States. One common customer complaint has to do with Central Security Groups confusing contract terms. Few customers are told that the contract automatically renews if they fail to cancel this renewal within 30 days of the original contract expiring. This means if customers wish to cancel their contract more than 30 days after its renewal, they will be required to pay 100% of the contract balance (roughly $480 for a 12-month renewal). There is also a bit of confusion as to the proper cancellation procedures. CSG requires customers to provide a written request for cancellation; simply calling customer service is not sufficient.

In addition to CSG's confusing contract terms, the company ranks poorly in online transparency. For customers wanting information on pricing, exclusions, promotion details, and equipment provided, a simple site search is not enough; they will need to request a free quote. Customers should exercise caution when dealing with any home security company that does not make basic information like monthly monitoring fees upfront.

Our Recommendation

Central Security Group provides average home security and home automation services. Customers should be prepared to ask a lot of questions when contacting CSG before they find satisfactory information. Because Central Security Group operates through several different dealers throughout the southern United States, customers should be prepared for inconsistent service depending on location. Customers should also be wary of any company that does not make important information like contract terms, cancellation policies, and pricing easily accessible.

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Ratings Breakdown
Monthly Monitoring Fee Undisclosed
Install & Equipment Fee Undisclosed
Contract Length Undisclosed
Cancellation Policy Undisclosed
System Relocation Fee Undisclosed
Number of Reviews 83
Review Last Updated: January 29, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

83 Central Security Group Reviews

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10

Score

Frank Spring, TX

Aug 18, 2016

We have been with CSG for 15 years. The service has always been outstanding and all of the people I have dealt with always been knowledgeable, friendly and more than willing to help ((even with multi false alarms). There home service people have always been courteous and helpful.. Especially our service person, Adrian. He spends lots of time explaining all the little things the system can do ( to a computer dummy like me, that is a lot of explaining). Adrian is always patient and very helpful.

2

Score

yong Pearland, TX

Aug 1, 2016

My system was down, and I had to wait for almost 18days for a tech come to my house to repair it. Can you image > 2 weeks without monitoring with two little kids at home? Then I get a $135.30 bill for the repair/ service. I called the rep of the customer service and asked the detail of the bill. She told me the extended limited warranty did not cover any damage due to the weather. I told her I cannot find any content/any word about " weather" in my contract. Her answer surprised me" the sale man told you this 3 years ago when you signed the contract, and you signed the contract ,which means you had known and understood it ". Actually, the only statement I can figure out in contract is " we will repair or replace any warranted defective part or the system without charge to you...... The tech came to my house even did not take off his shoe or wear shoe cover, so rude...

0

Score

ELIZABETH VASQUEZ Maumelle, AR

Jul 6, 2016

Beware!!!!!! This company will steal your money!! They will not allow you to cancel after your contract is up!! they automatically renew you for one more year!!!!!! Without notice!!!!!!! Terrible customer service! And management is a joke!! 1,296.48 is what they took!!!! Don't fall into the same trap I did!!

0

Score

Puneet Kumar Houston, TX

Jun 7, 2016

I got the Alarm system installed through them in November 2015. During the initial installation, I was told by the sales guy that they are a nationwide company and that the will move the alarm system if I move for free of cost. I confirmed this as my job requires travel. I contacted them on June 6 for moving the alarm to my new location. What came next was a big surprise! I was told that they don't provide service at my location and that i would have to cancel the contract and pay for contract cancellation. I told them that I want to keep their service but its not my fault that they cannot provide me the service. I also asked them why was I told that this a nation wide service and i can transfer it when I relocate. The lady had no answer and simply said that she was sorry for the wrong information given at the time sale. They also informed me that even if they had provided service at my new location, I would be responsible for paying the cost for transfer and installation at the new location. Well never again. Please keep away from them!

1

Score

pedro siman Miami, FL

May 19, 2016

Ilike that company,good products and good service.

0

Score

cp San Antonio, TX

May 9, 2016

Terrible company! Terrible customer service! With all the complaints they have against them 440 with the BBB you would think they wouldn't want to lose another customer or have another negative review! I had the system put in a year ago, it was a mess from the beginning. I had to install and program my own cameras because the so called tech couldn't figure them out, the system kept false alarming at all hours of the day and night and sensors went out within the first month. The cameras have been crap since day 1 and I have complained since day 1! All they have done is keep replacing them with the same crappy cameras! Hello! That's not fixing the problem! I need them for night viewing which I told them when the system was installed and yet they still installed the cheap dollar store cameras. Only thing you can see at night is gray blurriness and good luck getting them to pick up motion. I had a tech come out today to address the system and cameras. He stated the only fix is to install a SVR which they want to charge me $300 dollars for! Really? It should have been installed from day one and now you want me to pay for it? I think not! I think you should fix the issue at no cost to me and make things right after a year. I called corporate and was flat out told no pay the price or cancel service and go elsewhere, my choice. So if that's how they feel about their customers, doesn't say much for the company!

0

Score

MP Decatur, GA

Mar 21, 2016

We have had a terrible experience with Central Security Group - stay away!! Over the past 7 years we've experienced numerous system outages. It takes forever to get a hold of customer service and when you do, nothing can be fixed over the phone and they have to send someone out for service which takes days to schedule. Their service is subcontracted and we've experienced multiple instances of them be rude, late or not showing up at all. On a recent service call the tech showed up after hours, refused to follow instructions on where I wanted our equipment moved, and then ignored me and talked on his cell phone in another language like he owned my house - I truly felt unsafe while he was here. On top of that, the tech's personal car also left a huge oil spot in our driveway... When I called Central Security Group to let them know about the experience, they didn't care that I felt unsafe, they just wanted to know if the job had been done. Recently, we were offered a better deal for service by another company, so we accepted and had new equipment installed. When we called to cancel service with Central Security Group, they informed us that they've been rolling us into 1 year, non-cancellable contracts and it would be $275 to break our current contract that ended 9 months from now. We figured after 7 years, there was no way we were still under any sort of a commitment, so were shocked to find that they had been rolling us from contract to contract without even a call or email to let us know. When we complained, they simply said it was in the contract we signed 7 years ago... I'm sure there is some clause in there that says what their doing is technically "legal" but that sure doesn't make it right! ------------UPDATED REVIEW------------- This is a response to a recently posed comment. We were contacted by a customer service rep and have reached a reasonable resolution to our issue. I wish it didn’t take posting pissed reviews to get there, but nice to know someone cares about customer service. I hope it filters down to the local level. Thanks!

0

Score

sandy Murfreesboro, TN

Mar 5, 2016

Hey people,I think we need to try and get something done about this company.We had our alarm installed in 2009 .It worked great until we sold and moved.we had the system installed at our new location,then in 2014 we were going wireless with phone system.We paid 99.00 to install and 4.00 more each month.The system has not worked since then .They will not cancel contract even though they cannot make our system work.After reading other reviews I understand why they want because even after contract is up you still cannot get it canceled.I will not stop until something is done

1

Score

Robert Fleischman Miami Beach, FL

Jan 12, 2016

I Was robbed in dec. 2014 while on vacation. I lost about 3000.00 in the Robbery. The reason i was robbed because my alarm system was down. With Central Security there's no problem with the monitoring. The problem is the service contract I had with them was very poor. From the time the system was installed i had faults. I had a service contract with them and their subcontractors gave me coninually bad service. No shows, long waits for service and 1 day after attempting to get my system on line it would go down again. The company maintains an adequate monitoring system but their service contractors are horrible.

10

Score

William Willson Houston, TX

Dec 8, 2015

Oscar ,the Technician came out and did a super job servicing our alarm system. He was very polite, easy to understand,and did a great job of explaining all operational procedures. Thanks Oscar

8

Score

Ruben Figueroa Clovis, NM

Oct 7, 2015

On October 1st I wrote a negative review on CGS over its contract policy. The following day, I was emailed by Mary, customer relationship manger, who expressed that the company has "made changes to their policy in support of our military customers" and that she would like to discuss this with me and provided her direct line. I called the number on October 5th (since it was after business hours and then the weekend by the time I saw the email) and left a message. She called back within a few hours and expressed that the company had heard its customer's feedback on the subject and that it had taken action to change its policy. She followed up with letting me know that the paperwork has been put in place to terminate my contract and that I will not have to make any more payments. Additionally, when I return to the serviced address, the company would offer me a credit for the months I had paid after I moved out (7 months) if I would like to contract their service again. Though this was not the ideal way that any of us would had like for this to happen, I have to give credit to CSG for updating their policy and answering back to my review quickly and solving the issue in a timely matter. So, it is only fair that I would re-review the company based on my personal experience. I am glad to hear that the company has changed from a contract bound to a more customer friendly one which builds that customer loyalty that will earn them more on the long run.

0

Score

Ruben Figueroa Clovis, NM

Oct 1, 2015

Overall the company does what it must do, alarm goes off, they call you to verify everyone is ok or not, if you don't answer they call the police to check out your residence. However, they are not willing to work with you in situation out of your control where you may need to move due to work (military) or other similar circumstances. I was aware that if I moved I would just transfer the service to my new address. The problem came when Central Security Group did not provide service at my new residence. Their solution to the issue was to get the new home buyers to take over the contract (if you are selling) or have your tenets take over the contract (if you are renting). None of which is a real solution to me since I cannot get someone else to just commit to a security service contract. The other option of course is to terminate the contract and pay for the remaining service. What I find crazy is that I do plan on eventually move back into my old house(once work allows) and would had resumed the service with the company. I cannot understand how a company can be more concern with what they will make in current contract rather than the value of customer loyalty which could make them more money as they stick with the company they know and trust. Neatness to say I would never use their services ever again and do not recommend the company to anyone. Look at companies like SimpliSafe or LifeWatch and make sure you really read over the contract and ask any questions you may have before signing.

5

Score

Jeanette Sodders Kansas City, KS

Sep 30, 2015

Just received a call from an individual who wanted to address the problem I felt I had earlier and had reviewed through this site. I was pleased that someone from this company actually paid attention to my review and wanted to see how the problem could be resolved. This person was very pleasant and listened to all I had to say and I am happy to say he understood my issues with their customer service, promising to address my complaints so future customers wouldn't be handled in the same manner. I am also satisfied with the conclusion of our conversation and appreciate his consideration of my complaint.

0

Score

Jeanette Sodders Kansas City, KS

Sep 30, 2015

What a rip-off company with a stupid staff of people working for them in customer service, billing, etc. I contacted this company in August, 2015 to get specific instructions and dates necessary to cancel my account after the end of our 3 year contract. I was told how to cancel and was told our contract final date was 10/31/15 and they had to have 30 day notice. OK - I gave them 90 day notice based on the CANCELLATION date given to me by THEIR customer service. Now I have received a notice to pay over $300.00 for a new year because my contract ended 9/30/15. They are going to accept the cancellation but because of THEIR employees inability to read I am expected to pay a 1 month charge since my letter stated 10/31/15. When I called, their customer service rep couldn't even read their invoice correctly and stated that the $300. charge was a final bill for cancellation. This company is beyond belief. Be careful signing up with them -- THEY MAY NEVER GO AWAY.

10

Score

Bob Richardson, TX

Sep 9, 2015

Great system, great price, great service!

7

Score

Shawn Good Atlanta, GA

Sep 3, 2015

My three years with Central Security Group I was provided with security services for my home in a professional manner. Upon moving, I had some issues with what appears to be an industry standard, auto-renew policy practices. The company and I were able to resolve and work through these, though this was very frustrating and time consuming process. This company would do well to re-evaluate how it bills its customers.

1

Score

Cindy Carrollton, TX

Jul 22, 2015

Continued to charge my CC for several months after I called & cancelled. They told me they did not receive my written notice & refused to refund my money. Actually are still requiring a 30 day notice & plan to charge me for August!

8

Score

H. Teel Wichita, KS

Jul 20, 2015

I see that some have had unpleasant experiences with CSG (or perhaps a company that they have acquired) but I have to give them a rave review based on customer service. When I signed up, there was no misunderstanding. It was a term contract and mine was three years. I am fine with that if the service is good and it has been. I will say that being transferred as in military deployment would be a circumstance that should warrant consideration but if anyone has a chance of being transferred, they can move the service or should have considered the term of the contract before signing it.

0

Score

Gene Haney Houston, TX

May 12, 2015

Not only does their contract set you up for automatic 1 year renewals they specifically deny military families the ability to cancel without penalty should they be transferred. They're kind of like the ISIS of security companies.

0

Score

Steve Leesburg, FL

Apr 14, 2015

Much like the other negative reviews I cancelled my service after the term of the contract not knowing that when I registered for auto-pay that the contract would automatically renew for a new annual commitment. Just bad business! Fairly confident that once I cancelled they sold my information as I now get one (1) or more calls a week from security companies (mostly automated) which I never before received. Thankfully I have a new monitoring contract as this alleged practice puts people in danger.

2

Score

elle Lake Jackson, TX

Mar 2, 2015

Be careful. There is not an "out " in their contract. If you sell your house and do not need the system anymore, they make you continue paying for a year or however many months you have left on the contract. By not having an "out" in the contract they take your money from you and do not have one once of guilt.

0

Score

hien Austin, TX

Feb 27, 2015

This is a horrible company with no integrity. Security company but unsecurity at all. They are ripped me off for $372.51 without any service !!! and continue to bill me even though they are fully aware that they do not monitor my alarm. After finished 3 years the contract I already with other company just $16.99/ month without contract When I tried to call to request the cancellation because I find out other company good deal then they offered the same rate but I told them it’s too late then they told me they needed the written letter and I emailed also faxed paper to request the cancellation after that they continue sending bill the reason I have had past the due to cancel also there is automatic renewal !!! I’m wondering why this company is till exist and continue to has business practices that border on fraud.BEWARE!

0

Score

Bonnie Mansfield, TX

Feb 16, 2015

This company is a rip off. They do not monitor well and all they do is draft your account. I have been with them since Dec. of 2010. My contract was for 3 years. I did not see that I have to give them 30 days notice to cancel before Dec. or my contract will automatically renew for another year. I called them today to cancel because I am dropping my land line. I have to send them a written letter, but they will keep billing me through Dec. of 2015. What a bad company policy. I can understand if they wanted some equipment back, but they did not install any. They used the equipment that the company before them had installed. All they did was sign me up and put a sign in the front yard. BUYER BEWARE! DO NOT USE THIS COMPANY.

2

Score

jULIA tURBEVILLE Houston, TX

Feb 2, 2015

I SIGNED A 3 YR CONTRACT December ,1 2009. December 12, 2014 I SOLD MY HOME. I FEEL THEIR CUSTOMER SERVICE IS SADLY LACKING THAT AFTER FIVEYEARS OF PAYING ON A THREE YEAR CONTRACT NO CONSIDERATION WAS GIVEN TO THIS FACT AND WAS OFFERED A "BUY-OUT" .OR TRANSFER OF THE SERVICE WHICH IS NOT POSSIBLE. I THINK AN AUTOMATIC RENEWAL OF A CONTRACT IS JUST A WAY OF GOUGING THE CUSTOMER AND DO NOT BELIEVE IT IS CUSTOMARY.

1

Score

Kevin Houston, TX

Jan 31, 2015

My experience has been similar to others. Had little issue with Central Security Group (long term customer) until I moved and had to cancel the service. I called Customer Service and asked them to cancel the service. They told me that my service had been cancelled. Later, much to my surprise, I continued to be invoiced. I have contacted the company a number of times since, and each time they say that the service is cancelled but that they have to continue to bill me for a number of months. The representative knows exactly where this is in the contract, so it must be a common complaint. I would never knowingly sign such a contract that would permit continued billing after cancellation, and it is clear that I have been misled.. Surely there is a law somewhere on the books to protect consumers from this type of behavior. It is not unlike the case of Steve Warshak that was featured on American Greed. An enterprising attorney or a representative of the DA's office may find it worthwhile to closely watch Central Security Group.

0

Score

Deborah Wallis Sugar Land, TX

Jan 29, 2015

A security company (Smith & Wesson) contractor updated my system and had me sign a contract for monitoring. Almost immediatly, we could not "set" the system. I called that contractor, twice to set up repair service. It appeared that a contact on one of the windows was not functioning properly. Service was set up, twice. But, the technician never showed up, twice. So, we have been paying the monthly monitoring fee for absolutely no monitoring. We decided (after years of this) that we needed to terminate our "service" (I laugh as I type that word). I had to call my bank to get the phone number of this company. OMG!! Worst experience EVER! I talked to one young lady who informed me that the contract renews automatically every year and that I have 10 months remaining on the contract and that I will have to pay for the remainder of the contract if I terminate. And, that I would have to inform them 30 in advance that I was terminating (what???? I am verbally informing them of it and paying a penalty for the pleasure of having had no service, at all, and she wants me to send them a letter informing that I am terminating???? this seems totally ludicrous). I told her that it was no worse paying for the remainder of the contract than paying for monitoring on a system that does not work. I told her it was all a waste of money. She offered to give me two month's credit if I would allow them to service the system and keep the monitoring. REALLY???? Then she told me that they sent me a letter when they acquired the accounts of the previous monitoring company. I cannot say that I recall getting a letter regarding that. Then she transferrred me to another person to make arrangements to terminate my contract. That lady seemed to think that if they were crediting me for all the "service" I had paid for and that I was going to leave my serivice with them. I told her I had no faith in them. And, that I had already made my decision to change to another system and monitoring company. Fool me once shame on you, fool me twice..... I told her that I am going with Comcast because I can always find them....I don't have to call my bank to find out "who" is getting paid on automatic deduction from my checking account. I told her that we were replacing a smoke detector yesterday that we thought was inoperable. It wasn't. I sounded an alarm and the phone started ringing. It was the monitoring folks. My husband kept saying "hello" and no one responded. Then we got another call from the same number and still there was no one on the line. Then someone called my cell number and all I could understand was that they were dispatching the fire department. I could not understand any of the numbers she left as the "call back" number. So, I hit "call back" on my cell phone so that I could respond to her request for a return call.. In the meantime, my husband had to go outside and explain to the firemen that we were changing out a "dead" smoke detector that wasn't, and we did not have a fire. The told the second lady that I needed them to do whatever they needed to do to disconnect the smoke detector from "monitoring" so we could replace it. She transferred me to still yet, another lady who said she didn't have a copy of my original contract so she wasn't sure about the renewal date. I told her to put the process in motioin for disconnection of the monitoring of the smoke detector and I would try to locate my copy of the contract, later today. She asked for my cell number so she could "follow up" with me. I am totally exhausted and frustrated. What part of "NO, I am finished with you" does she not understand. Stay away from these people. This has been a horrible experience.

10

Score

bruce IL

Jan 28, 2015

Awesome response to my alarm. Even called when I forgot to set alarm

0

Score

Gene Hney Houston, TX

Jan 2, 2015

I bought the equipment and paid an installer. Been with them over 5 years and they claim I have some auto-extension on my contract? These folks are worse than the people I am trying to protect myself from with an alarm system. I should have been more diligent, yes. They should be way less predatory. There is such a thing as 'good will' and fairness and these folks have neither. Found a company that offers monitoring month to month without a contract.

0

Score

Mike Plano, TX

Dec 30, 2014

Read the italicized fine print (crooked fine print). You have 1 year automatic renewel (sure, you will remember that after 3 year contract is about to be up). I should have paid more attention to the vein of the contract - they setup it up to suck you in for needless additional charges. The contract definition itself is enough to make you aware to stay away. If you think that type of setup of legit, then I would say go with them. Once you are in though, they are rabid dogs (beware).

1

Score

Steve Oceanside, CA

Dec 1, 2014

I have had this system since Nov '08. Alarm 2000 of San Diego provided the equipment and installed the system. NO complaints with Alarm 2000 at all. GREAT CUSTOMER SERVICE, too! The only complaint I have had with CSG is that every time I call to cancel a panic alarm, they put me on hold FIRST! I mention it to them EVERY TIME!! When the police come out because it wasn't canceled, my city bills me. They tell me it is their process. I called the other day. Press ONE to cancel an alarm; 2 for ... I was not calling for an emergency so I pressed the appropriate number. I wanted to ask if I could cancel because I have not even activated my system for months - they can verify by looking at their records. She refused to entertain my request because I have an active contract. I asked about lowering my rates. She said when my contract expires August, 2015, I can ask again. No thanks; I'll be changing companies...unless someone calls and makes it worth my while - which really I don't expect. I asked to be transferred to a tech because I wanted to ask about adding a smoke alarm. When I was finally transferred, the person kept saying I had to buy their alarm because not all smoke alarms are compatible with their system. Guess what: he was NOT a tech. He was a sales person! My second question was about my accessing the system over the internet or with my cell phone. I had to explain HOW I was going to do it. That's when I realized he was sales and not tech support. I BIG waste of my time. I don't expect to be put on hold and then told "This call may be monitored..." If I call to cancel an alarm, I WANT TO CANCEL IT NOW! August 2015 cannot come fast enough... Glad I found this web page!!

0

Score

Bob Slack League City, TX

Oct 1, 2014

I had this company for 3 1/2 years only to check on the contract which expired back in Jan. Wouldn't you think they would call you and let you know at the expiration date how was your service and we are ready to extend you as a future client. No, they have never contacted me but when i called and ask to be canceled they told me to fax a notice to them of which I did. Oops they failed to tell me once the contract is up there is an automatic renewal date. One year! So what do they do they cancel my request for security but they continue to charge me up until Jan 2015. Are you kidding me. So I told them well why would I cancel service if I have to pay til Jan and she said because that is your request. lol Now I have to fax another letter to reinstate my security until Jan 2015. Please read and understand all contract small print. Plan on remembering that for 3 years!! lol If you don't you will be in a nightmare and thats where we are today. Just compare all companies before you sign with these guys. For the guy who said they have an A rating with BBB. The reason they do is because the small print allows them to be right and in their world silence is golden until YOU call them.

4

Score

Stephanie Katy, TX

Sep 8, 2014

We have had this service since Jan 2012 and never had any problems until last night when lighting struck near my house. It malfunctioned our alarm system and we have to pay $89 for someone to come fix it. Also because they want to upgrade our system they want to charge an additional $99. We only have 5 months left on our contract so we threatened to just cancel and they said they will waive our fees if we sign a new contract. After doing research on other companies they all seem to have flaws. Not sure which way to go.

0

Score

Burnell Rowe Kingman, AZ

Aug 30, 2014

Central Security Group is billing me monthly for a security system of theirs that I do not have. They suddenly began billing me about 5 months ago. I have not used them, and do ntointend to pay them. I t sounds like a scam, and other reviews have agreed with me.

1

Score

Richard Belschner Monroe, NC

Aug 20, 2014

My wife and I used CSG for our security for our home in Apopka, FL for several years. Over that time we had minor issues but their local support guy was very good and so we did not cancel after the first contract expired thinking that we could cancel any time we wanted. NOT THE CASE! As a result after our move they are making us pay for an additional 11 months after we have moved to North Carolina. I sent a letter over a month ago that they said they never received and will stop monitoring but we still have to pay for the service. Their account maintenance people are obnoxious and unwilling to work with us at all. As a result I would advise anyone to NOT use CSG for their monitoring services. I checked their ratings and most everyone agrees that they are not a good company to deal with.

0

Score

Jackie Tucson, AZ

Aug 12, 2014

6 months to go on a 3 year contract and the alarm is going off randomly ..... there is no consistency of when the alarm "error 103 communication" error goes off. This has been going on for 3 months now. After being on the phone with a technician for approximately an hour only to discover there is no possible solution other than taking the system off the wall. Their explanation is the government is changing to a 4G communication system. First I was told to pay $100 for the equipment upgrade and they would install for free. So I made an appointment with the Customer Service Representative for an installer to come out, but installer did not show up or call. Then I started getting calls from Daniel who informed me it was going to cost $300 to change out the system. The next person I talked to wanted $99 and but now I was required to sign another 3 year contract with this company. HA! All the while no concern for my health... being waken from a dead sleep, not knowing if someone is crawling through a window or what is going on. Only to find out it is the error message alarm. Causing me to jump out of bed with heart racing then try to go back to sleep. Apparently my schedule is of no concern. Again this has been going on for 3 months. They just want money. Not customer friendly. Had I gone with the other company, it would have been cheaper in the long run and probably more reliable.I would not recommend this company to anyone.

10

Score

glenn Owasso, OK

Aug 12, 2014

I have a CSG system in my house and have for many years. They do have a BB rating of 'A' and have always responded quickly to my alarms. What a great company! I recently set my alarm off by accident and they called me before I could even disarm it! I've always found their customer service people kind, patient (even when I don't understand my bill-many times) and have the right information. Had their system for 5 years now and refer all my frinds to them. They are all happy too...

0

Score

Heather Mansfield, TX

Jun 30, 2014

This company SUCKS! They have been charging me for 2 years and apparently they weren't even really monitoring my alarm system. It went off the other day while I wasn't home and they never sent the cops. So when I show up I called to ask why no one was sent out. They checked and my alarm wasn't communicating with their system. So the lady checked and the last signal they had received from my system was 2 years previously. I asked why they didn't call to tell me and she said I am sure we did. I told her I never received a call or I would have done something about it. She checked her records and they had not called me. So I have paid 2 years for nothing. They have no intention of fixing my system or reimbursing me or anything.

0

Score

Pedra Ane Houston, TX

May 21, 2014

My phone screen showed "Armed Away" when I left the driveway.When I returned, I found the kitchen window smashed out and more than $20K of my possessions gone. When I called, I was put on hold in total for over an hour and told that I must not have set the alarm. They sent a tech to check the system. Imagine my surprise when he showed up (5 hours after I was told he would) and he had CLEARLY been drinking. Since he worked on the system, I've noticed the back door is no longer armed and I have not been able to fix that.My calls are no longer answered.

10

Score

Donald Coppola Southwest Brevard Cnty, FL

Mar 19, 2014

I just had a new system installed and the technician very professional ,knowledgeable and did a fabulous job. He was on the time, cleaning up after his work. This was a great beginning with this company. Thank you so much Myles .

8

Score

boonchalit Indio, CA

Feb 9, 2014

Mr. James from central security group came to my house 2/9/2014 12.00 pm to fix my house security system by changed main battery and he set the system back to work again. ( 90 day warranty no cost any money) I so happy. Thank you so much. You have a nice day bye.