Central Security Group

Central Security Group

5.5

Our Score

2.8

User Score

Pros

In addition to its home security features, Central Security Group provides a number of home automation devices (e.g. automated thermostats, door locks, lighting, and garage door openers) that are all accessible through CSG's mobile app. CSG has even optimized its mobile app for the Apple Watch, so you can control your home and view your security camera footage anywhere.

Central Security Group provides a number of insurance incentives to help customers save money. Depending on your current insurer's eligibility, you could save up to 20% on your monthly insurance premiums by having a security system installed in your home. CSG will also reimburse you up to $1,360 towards your insurance deductible if the home security system is unable to detect a theft on the premises (certain restrictions apply). Few companies truly make the effort to protect consumers in the event of a break-in.

Cons

Central Security Group is only available in 17 states throughout the southern region of the United States. One common customer complaint has to do with Central Security Groups confusing contract terms. Few customers are told that the contract automatically renews if they fail to cancel this renewal within 30 days of the original contract expiring. This means if customers wish to cancel their contract more than 30 days after its renewal, they will be required to pay 100% of the contract balance (roughly $480 for a 12-month renewal). There is also a bit of confusion as to the proper cancellation procedures. CSG requires customers to provide a written request for cancellation; simply calling customer service is not sufficient.

In addition to CSG's confusing contract terms, the company ranks poorly in online transparency. For customers wanting information on pricing, exclusions, promotion details, and equipment provided, a simple site search is not enough; they will need to request a free quote. Customers should exercise caution when dealing with any home security company that does not make basic information like monthly monitoring fees upfront.

Our Recommendation

Central Security Group provides average home security and home automation services. Customers should be prepared to ask a lot of questions when contacting CSG before they find satisfactory information. Because Central Security Group operates through several different dealers throughout the southern United States, customers should be prepared for inconsistent service depending on location. Customers should also be wary of any company that does not make important information like contract terms, cancellation policies, and pricing easily accessible.

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Ratings Breakdown
Monthly Monitoring Fee Undisclosed
Install & Equipment Fee Undisclosed
Contract Length Undisclosed
Cancellation Policy Undisclosed
System Relocation Fee Undisclosed
Number of Reviews 83
Review Last Updated: January 29, 2020

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83 Central Security Group Reviews

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10

Score

Fat Boy Tactical LLC Broken Arrow, OK

Feb 9, 2014

They are awesome! We have had the interactive service since July 2013. Its works great! Every time we accidentally set off the alarm, they call us in seconds! My family (3 houses and one business) has used their service for the last 12 years with no complaints. FYI they are accredited with the BBB and have an A rating

2

Score

boonchalit Indio, CA

Feb 3, 2014

My house the system down since Jan23 /2014 to current day . No body come to fix it.

10

Score

James Hill Menifee, CA

Jan 31, 2014

26781 E Berkey CT Thus far the system works perfectly. I purchased the REMOTE that can be used outside the house to arm or dis arm the alarm. It can also call the police or an ambulance. Very handy!