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Cox Homelife Reviews

Reviews of Cox Homelife from real customers
(123 verified)

Our Score
7.5
User Score
1.8

See Top Rated

Our Score
7.5
User Score
1.8
Rank this Company

Ratings Breakdown

Price

Essential monthly payment
$29.99 - $44.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
123

Overall Score

Based on ranking criteria
7.5 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: November 12, 2018

Most Helpful Reviews

  1. User Score
    0
    Mark Martin
    October 30th, 2018 
    Cox Homelife is the worst company I have every dealt with in my entire life. I have spent over 20 hours talking to I don't even know how many customer service reps. Each customer service rep says that the previous rep entered things wrong and then they end up making it worse. They installed an alarm system that never worked since day one. The came out 4 times and even the supervisor put in the notes system not able to work in home due to thick walls. Then they not only still charge me for the alarm and equipment but also for over $1k in cameras that never even left their truck! I haven't done a review on anything in many many years but this company is absolutely insane. I would not have my worst enemy deal with them (or maybe I would). Now it shows my service for internet and phone is being disconnected due to non payment because I won't pay almost $2k for services plus they want me to pay cancellation fees for services I DO NOT HAVE!! Whatever you do, DO NOT USE COX HOMELIFE!Read More
  2. User Score
    0
    La Vonne Dougall
    March 28th, 2018 
    Cox Homelife is a disaster from top to bottom. Glitches with the app, glitches with the hardware at the door, glitches with the firmware, and updates that require the owner to disconnect their door and reset and reassemble. Hard to do with you are in another country or travelling. But the worst of all is the customer service by the supervisors. I have been fighting for two months to get the refund that I am entitled to since their contract states that if the issue is not resolved after 4 visits then a full refund will be granted. Two months of calling and receiving a run around. Then yesterday I discovered that a supervisor by the name of Johnathan disconnected my Cox Homelife without telling me meaning that my home now is not covered for smoke, fire or burglar alarms. How can they call themselves a home security service and do such a thing? What if I didn't notice and something happened at my home while I was away? So I called and demanded an explanation only to be told that Johnathan would be "reaching out" to me immediately with an explanation for his actions as well as where we presently stand in our contract. I have received no phone call. DO NOT BELIEVE THE COX COMMERCIALS. Their coverage will not provide you with that ease of security that the commercial promises. The shocking thing is that this isn't new with Cox. As I read through the negative reviews they are endless with the same stories being repeated year after year after year. Save your money and get a security system elsewhere.Read More
Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.9
$19.99-$42.99
$0

#2

7.2
$34.99
$99

#3

3.3
29.99-59.95
$99

#15
CoxHomeLife-Logo

1.8
$29.99 - $44.99
$99

The Good

  • Several Monitoring Options
  • Live and Recorded Video Monitoring
  • Remote Access Through Mobile App
  • Free Quote and In-Home Consultation

Cox Homelife was designed with three main purposes in mind: to protect, monitor, and control your home’s security features. As such, the company offers a number of options that you can either bundle with an existing Cox subscription, or customize to meet your specific home security needs. In terms of protection, Cox Homelife offers a number of devices, including 24/7 monitoring, flood and carbon monoxide monitoring, smoke and heat detection, and both a battery and cellular network backup.

Users can access their Cox home security system through the interactive touchscreen, online, or through Cox Homelife’s mobile app. There, they can gain access to live and recorded video monitoring, receive text or email alerts, and even control security and energy features in their home, such as lights, small appliances, doors, and the thermostat. Cox Homelife’s wide array of devices allows the company to compete with top companies by allowing users to customize their home security packages. And if customers aren’t familiar with how home security works, they can receive a free in-home consultation from one of Cox’s home security representatives.

The Bad

  • Signup Requirements
  • Potentially Hefty Cancellation Fee and Other Costs
  • Limited Availability
  • Poor Customer Service

Cox Homelife’s terms and conditions list a number of requirements customers must meet before they can sign up for a home security system. Most notably among these requirements is that Cox Homelife is only available to individuals with a current or new Cox phone, video, or internet subscription. Customers are also required to purchase a touchscreen with their system (not included in the starter kit). This touchscreen comes with an additional $3.00 monthly fee. In addition to the touchscreen fee, customers will need to pay up to $99.00 upfront before their security system can be installed. Access to recorded video monitoring requires an additional $14.99 monthly fee.

Cox Homelife is only available in 19 states, while industry leaders boast a truly nationwide presence. And despite its 24/7 professional monitoring center, customers have reported several service complaints against Cox Homelife. These complaints include unhelpful customer service representatives, and extended periods before Cox will respond to questions or issues. Some customers have reported issues with the required touchscreen device, and failure on the part of Cox to resolve these issues in a timely manner.

Want to know which home security companies are top rated? Click Here

The Bottom Line

For current and new Cox customers, Cox Homelife is a great option. The company offers a wide variety of home security devices, professional installation, and 24/7 customer support, however, Cox’s home security system also comes with a number of fees and limited availability. Cox Homelife’s customer service is also a major point of concern. Even if you reside within one of Cox’s service areas, you might consider other top home security companies that have less hidden fees, and a better customer service track record.

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123 Cox Homelife Reviews

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  1. User Score
    1
    December 5th, 2018
    0 people found this review helpful!
    will cancel cox bundle service. Particularly Homelife portal service eliminates desktop video playback. I know that i’ve paid for this subscription .
    FUTURE CUSTOMER BEWARE OF COX CABLE SERVICE.
    Read More
  2. User Score
    0
    November 10th, 2018 Phoenix, AZ
    1 people found this review helpful!
    The internet is slow, the cameras work when they want to, and it took 2 techs at my house for over 8 hours just to get it to this level. My house is so wrapped in wires it looks like a mummy. Not only is the service poor and the salesmen shoddy, but Homelife is a whole new level of terrible. I called Cox and got transferred over and over. The representatives do not listen or care. The final representative from Cox Homelife implied that I was illiterate and did not understand the representative that set up my service. I was never about some charges and they are no where to be found in any of the paper work I was given, finally found them in one of hundreds of emails snuck in with a 1 of 4 charge in parenthisis. He also made it seem like more unexpected charges could be on the way. I was supposed to pay all the fees up front, paying almost $800 in the first two bills, this was snuck away from the other in order to falsely make me feel like I was getting a better deal. The service is over priced and outdated. The customer service reps are full of it. Cox itself isn’t great, but Homelife is like a malignant tumor growing off a huge benign one. This company is a giant scam, no wonder they make you sign such a long contract. I wish I checked reviews before I got it. Sadly I needed the cameras and in home Wifi fast due to an issue with a relative. I was in a rush and didn’t think, even felt a little trust since they are a pretty big company. I trusted them and that was my fault that I will pay up for. I just hope this helps others make the right choice.
    Read More
  3. User Score
    0
    November 7th, 2018 Gilbert, AZ
    1 people found this review helpful!
    DO NOT waste your money on this company. We have the top tier packages and pay $15 extra for the outdoor monitoring and the camera NEVER works yet we still are charged $15 for that specific service on top of the monthly fee overall. This company should stick with cable and internet.
    Read More
  4. User Score
    0
    October 30th, 2018
    2 people found this review helpful!
    Cox Homelife is the worst company I have every dealt with in my entire life. I have spent over 20 hours talking to I don’t even know how many customer service reps. Each customer service rep says that the previous rep entered things wrong and then they end up making it worse. They installed an alarm system that never worked since day one. The came out 4 times and even the supervisor put in the notes system not able to work in home due to thick walls. Then they not only still charge me for the alarm and equipment but also for over $1k in cameras that never even left their truck! I haven’t done a review on anything in many many years but this company is absolutely insane. I would not have my worst enemy deal with them (or maybe I would). Now it shows my service for internet and phone is being disconnected due to non payment because I won’t pay almost $2k for services plus they want me to pay cancellation fees for services I DO NOT HAVE!! Whatever you do, DO NOT USE COX HOMELIFE!
    Read More
  5. User Score
    1
    October 30th, 2018
    2 people found this review helpful!
    I was lied to about the bundle package. Spent hours and hours and hours trying to cancel this TERRIBLE service. Cox cable will not handle Homelife customer service, you have to be transferred to people who don’t care at all about you. I suffered for two years after spending all those hours out of my lifetime I will never get back while trying to cancel this TERRIBLE service. The technician installed the useless monitor into my kitchen electrical outlet with a security hex screw. I do not have the tools to get it out of the outlet. There is a $304 charge on my bill for the useless monitor I can’t get out of the outlet to turn in now that I’m finally free (not free).from Homelife. Called to ask if I can’t get the monitor out, how am i supposed to return it? As usual, got transferred to Homelife. They can send out a technician for $100 to get it out. Typical, whatever I will buy the tool to return the $20 piece of junk they are trying to charge $304 on my bill. If there is a class action lawsuit I would like to be involved.
    Read More
  6. User Score
    5
    October 22nd, 2018 Baraboo, WI
    1 people found this review helpful!
    When it works it’s great. However we were out of state for 6 weeks. In week 5 my garage camera stopped working. Said “Camera Offline”. I called tech support. Tech said the only way to reset my camera was to unplug and reply it in, hence rebooting the camera. Since I’m 1,800 miles away, that is not possible. The security system is not reliable. I will need to have redundant systems. I plan to install Amazon’s Blink cameras as backups.
    Read More
  7. User Score
    1
    October 7th, 2018
    2 people found this review helpful!
    You can no longer access the CVR Video Playback function from your desktop. Only on a mobile device…….This just changed a few weeks ago. I complained and they opened up a ticket. Never got back to me after a week. I called in and was told the desktop function to view CVR was going away. Closed the ticket as fixed.So now I can only view a 30 unit apartment building recorded video on a little 2-3 inch screen. I will be canceling this service
    Read More
  8. User Score
    0
    September 27th, 2018
    4 people found this review helpful!
    We were looking for cable and internet with limited options in a new city. Cox offered us a bundle with a phone line that we didn’t need, but it was cheaper. Upon installation, we were told it was cheaper to get the security system instead of the phone line with the same bundle. We were promised that the contract would be the same. It’s our fault for not reading the fine print.
    Not only is the system itself unusable, but they locked us in for two years. They told us it’s $600 to cancel. So we either have to pay for a year upfront or cancel. I am trying to get the problems with my system fixed so that it’s not just a waste. Nothing. I’m just going to have to stomach the cancellation fee or justify giving them more money in the long run.
    Read More
  9. User Score
    1
    September 13th, 2018 Warwick, RI
    2 people found this review helpful!
    I was always able to put camera on landscape with no problem for the last month every time I do the APP shuts down
    Read More
  10. User Score
    1
    September 9th, 2018
    4 people found this review helpful!
    When trying to review previous video surveillance, attempts are futile. Whether using app from mobile phone or panel device, we get kicked out before being able to even view surveillance. This is very disheartening/disappointing.
    Read More
  11. User Score
    0
    September 7th, 2018
    4 people found this review helpful!
    Please do your home work before buying this trash system. Do your research on the internet before buying. They got us for 1,300.00 for 6 camera’s that dont record due to their D.V.R. and App. Everyone is complaining and they want refund your !
    Read More
  12. User Score
    0
    August 21st, 2018 New Orleans, LA
    4 people found this review helpful!
    Cox Homelife has been a horror story. I suggest to anyone even thinking about getting this system to reconsider. Its a horrible system.
    We had it installedand the techs could not get it to work since day one. We had tech after tech and supervisors come ovet to try to fix the system to no avail. Then we were told that we needed to be patient because Cox has a new app coming out and we will be one of the first to be installed, then the system will work. A bunch of lies. The tech came out and installed the new app and still didnt work. I heard him tell his supervisor on the phone that the SYSTEM WAS NOT FIXABLE. We asked for our money back and was turned down. We paid for a bunch of equipment that never worked and Cox feels that is ok. So we have cameras that were intalled on and in our home THAT DO NOT WORK. They say that they cannot make it work but still refuse to refund our money.
    Now they are saying that it is WIFI issue. Well, it is COX WIFI.
    Cox Homelife is made up of a bunch of thieves! I thought that this would be a reputable company to have a security system with. I was wrong. They do not know what they are doing and we have to pay for it. Piss poor company!! Stay away from them.
    Read More
  13. User Score
    0
    August 13th, 2018
    3 people found this review helpful!
    This system sucks if you travel. Which i thought the commercials were great. so i purchased 6 cameras and 6 door connectors. it worked good for a while, then not so good. I’m not a big reviewer or naysayer, but i have to say something on this. This is the best system when its running and the app is great. but when i’m out of town and the cameras go offline, i have to call and schedule an appointment to get the cameras fixed or unplug them and re plug them in. this occurs every 2 weeks or so. this is not ok. i am out of town, the entire point of these cameras and service is to watch my stuff whilst i am gone. I should not have to replug unplug anything, let alone if i am away from home. i tried to cancel the service based on it sucking in this way, the cancellation fee is the monthly fee until my contract is up. this is a crappy way to to business and as a business owner i would not treat my customers this way ever, you should be ashamed of your selves. you are wasting my time and money with this.
    Now i am stuck with this crappy service until my 3 years are up. so that’s great.
    Read More
  14. User Score
    3
    July 31st, 2018
    1 people found this review helpful!
    Cox homelife worked great for the 1st year and a half we had it. after that the alarm system started going off for no reason, the touch pad had more glitches than we can count. You could put in your code it would go silent as if it accepted your code then 2 minutes later the alarm would go off. It took months to even get someone to come look at the system. Our contract will be over in 1 week and we are very glad that we can get rid of them, and get a system that is not so glitchy. We have given up on even contacting them to try and fix the issues. They have been out several times, would not even compensate us for the months they would not send anyone out so the system had been useless, It still randomly sets the alarm off.
    Read More
  15. User Score
    1
    July 31st, 2018
    2 people found this review helpful!
    (My) Cox Homelife Security System has been a piece of junk – – requiring twenty (20) Service Calls in the past year. Cox seems to think this is okay and have responded “we fix it every time”. Had ADT for over 15 years without a problem but wanted to ditch the land-line. Huge mistake!
    Read More
  16. User Score
    0
    July 29th, 2018
    1 people found this review helpful!
    Everything about them is bad. They dont tell u its a 3 year contract and dont fix it when something goes wrong I love cox service but not homelife they are giving cox a bad name!
    I cant believe they charge you to fix anything.
    Read More
  17. User Score
    1
    July 18th, 2018 Las Vegas, NV
    0 people found this review helpful!
    System is slow and hard to use. Software to monitor home looks like a prototype and not a commercial product. Find a professional company for security. I’m locked in the contract but it is up soon so I will find a better option. I would never choose Cox Homelife again.
    Read More
  18. User Score
    8
    July 5th, 2018
    3 people found this review helpful!
    Have Cox installed on 6/27, for internet, phone, tv, and security. Installer arrived on time, was very professional, took about 3/4 of a day for him to install and connect everything. He did have help later in the afternoon.
    We knew in advance about the two year contract, ALL pricing, monthly and extra for security (which will be on our first bill and can be paid off in three installments)

    So far everything is working great, no problems. Touch screen works, we can put special times in for entry and exit. Have three lights on pad too, also works great.

    Key pad entry for front door; locks and unlocks (through phone app). Only thing I do not like is that it does not turn security off if I unlock for someone to put a parcel inside, etc. Have to turn security off first. Which is not too much trouble.

    Bought an extra camera, one extra door sensor and three light bulbs. All working as advertised.

    Installer went over everything with us, no rushing, answered questions and took his time to explain everything.

    Have been with Cox before (2004 tv, internet and phone) at our previous home, but did not have security with them. Never had major issues. If we did, we’d call or go to the local store and problems were solved satisfactory.

    I am surprised at all the negative reviews… Granted for security it’s only been two weeks, but so far so good.

    I would suggest if you do decide to go with Cox for security (or/and any of their other services) ASK QUESTIONS, make sure you have ALL the information. Keep asking questions until you’re absolutely happy with everything that they’re explaining to you!

    Reps at our local store are extremely knowledgeable and professional, and if they are not sure, they tell you and will find out what they need.

    LJM

    Read More
  19. User Score
    1
    June 15th, 2018
    0 people found this review helpful!
    Horrible customer service. Getting the system installed took 4 separate visits and a fifth to reconnect coax tv cables correctly.
    When given I information I wanted to cancel I was put on hold for an hour before having to hang up… the only reason I stayed on that long was out of curiosity to see if the were messing with me because having stated I wanted to cancel service…
    The sales person stated 6 months trial period which I found out later on… not true…
    This company has too many separate departments which are not on the same page…at all!
    Read More
  20. User Score
    0
    June 14th, 2018
    2 people found this review helpful!
    Cameras have a 10 second delay when it detects motion before it starts recording. The subject has already left the area so you get empty frames. Completely useless as a security system. Company will not take back equipment after they have installed it.

    Do not buy their camera system.

    Door lock, smoke detector, window and door sensors work as expected.

    Read More
  21. User Score
    0
    June 8th, 2018
    3 people found this review helpful!
    THERE IS TWO YEARS CONTRACT!! I DIDNT EVEN KNOW. THEY NEVER TELL ME BEFORE. THEY SAID IT WOULD BE A TRIAL BUT IT WAS NOT. THERE WERE TWO YEAR CONTRACT. I NEVER SEEN THE CONTRACT BEFORE I ASKED THEM TO SHOW ME THE CONTRACT I SIGNED. THEY SEND ME THE CONTRACT WAS SIGNED AND INITIALLED BY COMPUTER. THEY SAID IF I WANT TO CANCEL IT, THERE IS $700 EARLY TERMINATION FEE I HAVE TO PAY. I ONLY TRIED ONE MONTH.
    Read More
  22. User Score
    0
    June 1st, 2018
    4 people found this review helpful!
    once they get you signed up you can forget service, unless you want to pay for it. Warranty on cameras is almost non existent. the computer app for cox homelife is terribly slow to load. wish I didn’t get the camera security. on the smoke/fire and CO2 detectors they work great, no problems. the price you pay for the cameras and motion sensors inside your home is costly and I have had nothing but problems with them, not so much the motion sensors but a great deal of problems with the cameras. overall I feel you can get better product and service from other companies such as ADT or other security companies.
    Read More
  23. User Score
    0
    April 23rd, 2018
    7 people found this review helpful!
    Cox Home Life Security Services is the WORST service that you will ever deal with if you choose them for a home security service. First of all the service is completely awful, the equipment is really not appropriate for a home, it is better suited for an apartment. They give you one monitor that you have to take with you all over the home to turn off. The alarm is very low so if you live in a two-story home you cant even here when someone comes in the home. The monitoring staff are the most rude and inappropriately prepared staff I have ever seen. It is almost as if they are providing this service for free so we should be okay with the way they are speaking to their customers. They have the worst customer service and they need to stick to providing cable….they are much better at that than home security. PLEASE DO NOT USE THIS SERVICE….your better off going with a more reputable company that has been providing security monitoring. Anything or even nothing is better than Cox Home Life services. RUN<<<<>>>RUN
    Read More
  24. User Score
    0
    April 17th, 2018 Scottsdale, AZ
    5 people found this review helpful!
    Customer service was horrible …. was transferred to 5 different people stating that it is not them dealing with Billing/Changing service …
    Read More
  25. User Score
    0
    April 6th, 2018
    7 people found this review helpful!
    A lot of hidden things Cox Homelife doesn’t tell you when signing up. Bugs set off your cameras they fly by at night even at the lowest setting. Thus, you only get video up to 50 per 24 hrs. Never was told this by salesmen.. so by morning you are over quota for video monitoring. So break ins during the day or night do no get videos. Oh but they have a NCR recorder for 12.99 per month . More added to your monthly bill. Techs come out and tell you you can reset your videos to zero through the homelife portal. Lie lie lie. I could go on. Customer service reps are rude and say, it is what it is. They never offered a month to month option, it had to be a 2 year contract. Baloney. This is the worst service and Cox don’t care. Buyer beware, do not buy this bogus system. I just had to JD antennas delivered today. If they work well, I’m cutting the cable. Do not buy this crap. I am going to social media to warn people not to buy this garbage service.
    Read More
  26. User Score
    0
    March 28th, 2018
    7 people found this review helpful!
    Cox Homelife is a disaster from top to bottom. Glitches with the app, glitches with the hardware at the door, glitches with the firmware, and updates that require the owner to disconnect their door and reset and reassemble. Hard to do with you are in another country or travelling. But the worst of all is the customer service by the supervisors. I have been fighting for two months to get the refund that I am entitled to since their contract states that if the issue is not resolved after 4 visits then a full refund will be granted. Two months of calling and receiving a run around. Then yesterday I discovered that a supervisor by the name of Johnathan disconnected my Cox Homelife without telling me meaning that my home now is not covered for smoke, fire or burglar alarms. How can they call themselves a home security service and do such a thing? What if I didn’t notice and something happened at my home while I was away? So I called and demanded an explanation only to be told that Johnathan would be “reaching out” to me immediately with an explanation for his actions as well as where we presently stand in our contract. I have received no phone call. DO NOT BELIEVE THE COX COMMERCIALS. Their coverage will not provide you with that ease of security that the commercial promises. The shocking thing is that this isn’t new with Cox. As I read through the negative reviews they are endless with the same stories being repeated year after year after year. Save your money and get a security system elsewhere.
    Read More
  27. User Score
    0
    March 16th, 2018
    3 people found this review helpful!
    Homelife is HORRIBLE! I tried to cancel 2 days after it was installed and was told I was stuck in a contract. I have a mental disability and when I called they wouldn’t let me talk and it got triggered. Spent 4 months in the hospital and they still won’t help me. DO NOT GET COX AND WASTE YOUR MONEY!!!!
    Read More
  28. User Score
    0
    February 15th, 2018
    5 people found this review helpful!
    Do not purchase cox home life. The worst decision ever. Their customer service is appalling. The customer service representatives are rude and unhelpful, they pose as supervisors and they will hang up and not help with any issues. I have called to cancel my service for the past 9 weeks because the sensors stopped working and there was no communication between the monitor and the room sensors. For the past 9 weeks I have been jerked around and been told that a supervisor would get back to me and to this day one has yet to call me.
    Read More
  29. User Score
    0
    February 7th, 2018
    5 people found this review helpful!
    Cox all around is horrible. The internet service and Home life security system. They don’t care about their customers and they are rude. All they care about is taking your money and telling you how sorry they are for their horrible service and equipment. I will continue to let people know how dissatisfied I am with Cox. And I definitely will not recommend anyone to their services. I am going to take my service elsewhere.
    Read More
  30. User Score
    1
    January 22nd, 2018
    4 people found this review helpful!
    Horrible customer service took. almost an hour to reach the resolutions dept. Then the guy had an attitude and a half. I just want my homelife disconnected because I have tried to get them to fix the security service and they have not been able to as well as have refused to respond to my requests to fix the system for over a month.
    Read More
  31. User Score
    1
    January 3rd, 2018
    3 people found this review helpful!
    They totally messed with my contract dates. Good news…. i kept copies of the original contract.
    Read More
  32. User Score
    0
    December 19th, 2017 Las Vegas, NV
    5 people found this review helpful!
    The cox app for homelife sucks. It often does not connect with system in my house, so you have to stop and restart your phone to get to work, big pain. I had a fob which broke twice, the first time they replaced the second time they told me they did not carry them anymore. They were happy to sell it to me and take my money but once they figured out they were selling junk got rid them and left me high and dry. Did not offer to refund any of my money. Plus i pay for a maintenance agreement. So that means they decide what to maintain and change it when they want. Your best bet go somewhere else.
    Read More
  33. User Score
    0
    December 14th, 2017
    4 people found this review helpful!
    All and all they just suck can’t wait for my 2 year contract to expire it has been an awful experience if your thinking about getting any services from cox run away and run fast because they just plain SUCK horrible horrible company.
    ????????????
    Read More
  34. User Score
    1
    November 21st, 2017 Queen Creek, AZ
    2 people found this review helpful!
    Cox changed their policy regarding international text messages part way through the contract (they will no longer send text alerts to Canadian cell phones) yet they refuse to acknowledge that they breached the contract. Cancellation fees are exhorbatent
    Read More
  35. User Score
    1
    November 6th, 2017
    4 people found this review helpful!
    Cox home life system is very bad! I have had this for 28 months and malfunction 32 times. Tried to cancel service and was told We were in a 36 month contract which was different than the 24 month contract with cox cable internet. Representatives when installed cable, Internet etc. never explained the difference. When asked home life to come out to look at the problem we were told there maybe a charge. Do not go with home life if your looking for adequate security. We paid them off and honestly very happy.
    My neighbors use ADT without any incidents. We have now have ADT for a year without any hitches.
    Read More
  36. User Score
    2
    November 1st, 2017 Henderson, NV
    3 people found this review helpful!
    I’ve been a Cox Homelife customer for 2 full years. The touchscreen provided is very poor quality with terrible sensitivity to touch and poor resolution. There are limited customer tuning selections with no options to change entry and exit times. Customer service is terrible! Both times I called to complain about the screen I was told to use the mobile app instead. They know the screens are garbage. Children’s video toys look better. For the price I pay each month I am very unsatisfied. Don’t buy Cox Homelife.
    Read More
  37. User Score
    0
    October 25th, 2017
    0 people found this review helpful!
    DO NOT get it, security personnel showed up after an hr of break in
    Read More
  38. User Score
    0
    October 13th, 2017
    1 people found this review helpful!
    Cox homelife is the worst services, I called many times because I was layoff from my job and I need it to cancel , they were trying to charge me $475 to cancel my service. They did not offer me any type of help, even the supervisor was very unprofessional.
    Read More
  39. User Score
    0
    October 5th, 2017
    3 people found this review helpful!
    With in week’s of getting system we were broken into. Home life notified us after the fact so the culprits were not caught. When asked about video was told no we didn’t have it as it was not included. This is an extra service. We were never told this when purchasing the system. Basically this system is useless. Half the time the camera will not connect on the app. VERY POOR service!
    Read More
  40. User Score
    0
    October 4th, 2017
    3 people found this review helpful!
    Sure wish I Had seen this before I signed with Cox Homelife. I should of know it was going to be bad when you had to sign a 13 page contract. Cox Homelife is not what they represents. The cameras have a decent quality but are garbage for going back to look at. If you want true security cameras, go somewhere else. PS I’ve had mine 2 weeks and it looks like I will have them for 2 years.
    Read More
  41. User Score
    0
    August 22nd, 2017
    1 people found this review helpful!
    80+ hrs of my life gone contacting lousy customer service, tech, etc TRYING to get the system to either work or be taken away (over a course of months…good thing someone keeps records for me)
    the system destroyed peace and quiet in my home (windy area) AND was a resource hog that my outdated Cox modem/router could never handle (impacting my other cox services)
    contract is meant to prey upon old, ignorant folks like me….and is so one sided that my attorney says it is a joke
    Read More
  42. User Score
    0
    August 22nd, 2017
    1 people found this review helpful!
    BEWARE. Do not waste your money . The equipment sucks ! cameras work once in a while and the quality of the image is horrible. The cameras are NOT wide angle so you need many cameras to cover larger driveway. If you have any issues with your system costumer service is clueless. They need to improve this asap. Unfortunately i am stuck in my contract but will definitely be canceling !
    Read More
  43. User Score
    0
    August 14th, 2017 Poway, CA
    4 people found this review helpful!
    I have had the worst experience with the Cox Home Life Security equipment (motion sensor specifically) and you cannot simply disarm a section permanently. Unless you pay $7.99/month + tax you have to pay $75.00/hour for a tech to come out who may or may not fix the problem. Today I’ve had he worst experience with a supervisor named Fred and a retention rep named Wren (spell?). They were so insulting and they gave me incorrect information. Unfortunately, I’m stuck with Cox Communication unless I pay over $500.00 due to a contract that I didn’t know I was subject to until installation (along with upfront charges other customers have mentioned below! So much for that bundle with no contract the sales rep told me I sign up for. The sales rep…Marisa…lied (or maybe she just didn’t know the Cox trip wires through her ignorance and just wanting a sale?)
    I’m amazed that what Cox Home Life Security does is legal. I would never recommend Cox Home Life Security or Cox Communications as a result of Home Life Security horrible customer service. Once I’m free of their imprisonment, I’ll never use their service again.
    Oh…and they went up on their service within one month of me signing up. Bunch of thieving liars!
    Read More
  44. User Score
    0
    July 27th, 2017
    0 people found this review helpful!
    The representative didn’t show up for the initial appointment.
    Read More
  45. User Score
    0
    July 27th, 2017 Scottsdale, AZ
    1 people found this review helpful!
    Up front cost of over $900 that was not disclosed to us. Monitoring devices with two cameras cost us over $200 per month because you must have internet and phone services. Were not living in the home yet so, needed none of those. Poor customer service
    Read More
  46. User Score
    0
    July 11th, 2017 Phoenix, AZ
    5 people found this review helpful!
    I had Cox Security for almost a year. It did what I expected it to which wasn’t very much. My big issue is I had canceled it and my TV service on 7-7-17 due to some big personal issues between myself and Cox. They were fine with disconnecting it and I even turned in all my equipment on 7-8-17. The issue is that on 7-9-17, I had come home after running some errands to find my cox box at the side of my house damaged, some of my cable lines damaged, and the stucco on my house damaged. After talking to my neighbors since I couldn’t use my cameras from cox that I had paid for to see who had done it, I had found out that it was someone driving a truck with a cox logo and wearing a cox uniform. When I called to find out if someone was suppose to be out, the rep told me that there was no one out there from cox and refused to note my account that someone had been our nor allow any sort of follow up with the issue. How can you trust a security company that will damage your house when they know you don’t have a security system?
    Read More
  47. User Score
    0
    July 10th, 2017
    6 people found this review helpful!
    Cox homelife is a complete scam. The sales reps will come and tell you to E-sign and not to worry about the 24 month contract. You can cancel at any time with no penalties. Hurry up and sign. Then your stuck for 2yeats with penalties if you try to cancel. Just google the review and see for yourself. Somebody needs a class action suit!!!!
    Read More
  48. User Score
    2
    July 2nd, 2017
    0 people found this review helpful!
    Most of the time it does not or take forever to sign in to your mobile app.
    Read More
  49. User Score
    0
    June 27th, 2017 Phoenix, AZ
    3 people found this review helpful!
    I replaced ADT with Cox Homelife. I had it for just under 2 weeks before everything stopped working. They could not send out a repair person for several days. I asked to be transfered to cusotmer service that deals with cancelation. I tried to cacell because it was horrible service and equipment. i was on hold for 30 minutes before speaking to someone. They said there is no time limit on cancelation and I had to pay the $700 to cancell.

    STAY AWAY from homelife

    Read More
  50. User Score
    0
    June 27th, 2017 Bonifay, FL
    2 people found this review helpful!
    Cox homelife portal website stinks! It’s slow and the playback video skips and/or takes forever to load. The website portal renders their security/monitoring service absolutely useless. They used to have the classic view edition of the homelife portal that worked fine but leave it to cox to screw everything up. My advise to Cox is: Bring back the classic view or fix the current portal.
    Read More

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Our Score
7.5
User Score
1.8
Rank this Company

Ratings Breakdown

Price

Essential monthly payment
$29.99 - $44.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
123

Overall Score

Based on ranking criteria
7.5 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,277

Overall Score

Based on ranking criteria
9.0 /10