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Reviews for Cox Homelife | 2019 Home Security Company Reviews
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Reviews for Cox Homelife | 2019 Home Security Company Reviews

Cox Homelife

Read reviews from real customers of Cox Homelife (read reviews).
Only available in 16 states.

Our Score
7.4
User Score
1.6
Our Score
7.4
User Score
1.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.99-54.99

Install & Equipment Fee

$99

Contract Length

24 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

141

This Review is maintained by Chase Sagum

Review Last Updated: September 20, 2019

Cox Homelife is a major player in the home security industry. Founded by James M. Cox in 1898, Cox Communications has been a tried and reputable company for decades. Cox’s annual in-kind and direct cash contributions exceed $100 million, with a community outreach focus on youth and education initiatives. Cox Homelife security equipment is high quality and robust. In addition, Cox owns and operates six different central monitoring stations located throughout the United States. These stations are UL listed and fully redundant.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#13
Reviews for Cox Homelife | 2019 Home Security Company Reviews

1.6
$29.99-54.99
$99

Cox supports customers with existing home security units and can add additional features plus monitoring. They offer two monitoring packages that start at $29.99 per month, but you must have a Cox phone, video, or Internet subscription in order to be eligible for Cox Homelife’s security solution.

Pros

Bundling Options

Cox customers can either bundle with an existing Cox subscription, or customize to meet your specific home security needs. In terms of protection, Cox Homelife offers a number of devices, including 24/7 monitoring, flood and carbon monoxide monitoring, smoke and heat detection, and both a battery and cellular network backup.

Technology

Users can access their Cox home security system through the interactive touchscreen, online, or through Cox Homelife’s mobile app. There, they can gain access to live and recorded video monitoring, receive text or email alerts, and even control security and energy features in their home, such as lights, small appliances, doors, and the thermostat.

Home Automation Options

Cox Home Security provides customers with a package home automation deal on top of a home security system when you purchase the “Preferred” security package. This is their top package that combines some security, video surveillance, and home automation. For $39.99/month for 24 months customers get the following:

  • Battery and cellular network backup
  • 24/7 professional monitoring
  • Access via web, smartphone and tablet
  • SMS text and email alerts
  • Smoke/heat detection
  • Water/flood monitoring
  • Carbon monoxide monitoring
  • Secure live video viewing or recording
  • Control lights and small appliances
  • Adjust thermostats remotely

The Cox preferred package includes many nice features that typically have to be purchased separately through other companies, such as carbon monoxide detectors, video cameras, email & text alerts, and non-Cox appliance controls (a device that allows you to remotely control lamps, TV’s, ice machines, etc.).  Another great option that Cox provides is discounts when you bundle the home automation package with other Cox services, such as TV, internet, and phone services.

Cons

Restrictions

Cox Homelife’s terms and conditions list a number of requirements customers must meet before they can sign up for a home security system. Most notably among these requirements is that Cox Homelife is only available to individuals with a current or new Cox phone, video, or internet subscription.

Specific sections of Cox Homelife’s contract to note:

Section 1

You are required to instruct all users of your alarm system on the proper operation of the system, the importance of avoiding false alarms and the duties discussed by this notice. Make sure you instruct everyone in your residence on how to use the alarm system as to avoid any false alarms and any fees incurred therein.

Section 9

Beginning on the date your alarm is installed, you will have approximately a 30-day grace period from fines for false alarms, although this grace period may vary by city, ordinance, and type of alarm. This information will be in your applicable alarm ordinance.

Fees

On top of the starter kit, Cox customers have to buy a touchscreen control hub. The Cox touchscreen comes with additional charges in the form of a $3.00 monthly fee. In addition to the touchscreen fee, customers may be required to pay up to $99.00 upfront before their security system can be installed. Access to recorded video monitoring requires an additional monthly fee.

Only Available in 16 States

Cox Homelife is only licensed to sell home security in the following states:

  • Arizona
  • Connecticut
  • Florida
  • Idaho
  • Nebraska
  • Kansas
  • Ohio
  • Virginia
  • Arkansas
  • California
  • Iowa
  • Georgia
  • Louisiana
  • Oklahoma
  • Nevada
  • Rhode Island

 

Common Complaints

Cox reviews report several service complaints against Cox Homelife security. These complaints include unhelpful customer service representatives, and extended periods before Cox will respond to questions or issues. Some customers have reported issues with the required touchscreen device, and failure on the part of Cox to resolve these issues in a timely manner. You can read more Cox Homelife reviews after “Our Recommendation” below.

View Top-Rated Home Security Companies

Our Recommendation

Cox Homelife offers bundling options, quality security technology, and home automation options. However, there are strict requirements for customers and added fees that make it a less convenient and affordable option for consumers. Since there are also numerous customer complaints regarding Cox Homelife service and their security systems, we recommend going with a reputable company like Protect America and Frontpoint.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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141 Cox Homelife Reviews

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  1. User Score
    0
    December 7th, 2019
    0 people found this review helpful!
    Cameras and equipment are expensive. Adding additional cameras purchased outside from Cox may be a challenge. Unable to add additional sensors for doors/windows unless done through Cox directly. Touchscreen “tablet” no longer has a digital clock so essentially you either have a black screen that obviously looks turned on or a continuous stream of one of the cameras. The app is TERRIBLE! Video recorded when alarm tripped is saved but when you try to access the video, the app crashes. Has been like that for 1 year, personally, and Cox’s response was to reinstall the app and reboot the system. 2 year contract meant paying a hefty $400 fee. Customer service is very frustrating and there are cancellation fees for almost everything. Just stay away.
    Read More
  2. User Score
    5
    November 3rd, 2019 Williamsburg, VA
    0 people found this review helpful!
    Cox is OK… they have a ton of depts and none work together or talk to each other. I refuse to pay for their TV service because it’s WAY overpriced, so just internet and alarm system…but internet is expensive. I had zero issues until they gave me the “panoramic” internet and new router, and then I can’t stay connected at all. About once every 60 seconds…I lose connection. Nobody can fix it, even had a tech come out.
    They discuss the cost of each device over the phone, but you can’t remember any of it when the tech comes out…then boom! Huge bill, and only 4 months to pay it off… $300/month for everything the first 4 months is nuts.
    System works OK, but now I’ve been having the motion sensor going haywire…took forever but finally figured out how to deactivate it so the system ignores it. Can’t keep having false alarms. sigh..
    Read More
  3. User Score
    1
    October 29th, 2019
    0 people found this review helpful!
    Many false fire alarms that they can’t seem to find the cause. Will likely drop this service when our contract runs out to replace with something else.
    Read More
  4. User Score
    0
    October 18th, 2019
    2 people found this review helpful!
    Let me just say it was the worst experience I’ve encountered in recent years. This review may be long but I’ll explain everything so you can feel my pain. We purchased a new home and transferred my cox tv and internet service to the new residence. I was contacted by the cox Homelife guy who said with the home life bundle we would actually save about 20 dollars a month. That sounds great sign me up. He sent over a contract but with me packing an entire household, working 2 jobs, and selling/closing on the new house I didn’t get around to signing the contract. He was just a little pushy, calling twice a week, resending the contract 4 times but when I had a move in date I contacted him and was able to do a meet and greet about the service. I think I signed the contract around August 20th. They have to schedule a full day of work to install and our schedules didn’t line up until 10 days later. Install guy was very nice but it took all day, 8a-5p, just to do the install. Nothing ever worked the first or second time so he had several hours to trouble shoot the problems. After we were set up he noticed the DVR was not working. He called “tier 2” support and after 30 minutes of them going back and forth I was informed it will take 24 hours and the DVR should be up and going. After 24 hours it sill was not working so I gave it another day. On day 3 I called customer service, got passed on to “tier 2”, this guy was pretty knowledgeable, did a crazy force reset and boom, it started working. Then the bill came in and my wife lost her mind, about 150$ more than usual. Contract guy didn’t tell me about the install charges and what not. Apologize to my wife and begged for forgiveness, told her the bill will be lower next time. About 4 days goby and the DVR is out of service again. I called customer service again and teir 1 said they will pass it on and get back with me. So a week goes by and nothing, no call or email. So I call again and spoke with another lady and she said it was a common problem, I’m not alone, and they are trying to resolve the issue. Being a pretty understanding guy and willing to give them some extra time I let it go until one day when I was off work and ready to address this problem. I called Cox Homelife and said I have given them plenty of time to fix the issue, they haven’t once contacted me for a service call and it’s my wish to cancel their service and find another provider. They checked the contract date and I was on day 32, and I had called 2 days late to cancel, and if I wanted to cancel and break their contract the fee was 750ish dollars. I lost my mind! I would like to apologize to the lady that I was on the phone with because I used some really bad language then asked for the supervisor. The supervisor was more understanding but still informed me that I was 2 days late. I told her that they didn’t deliver on the service I signed up for and I felt like it was my right cancel even if I’m freaking 2 days late. She went back through all to correspondence I’ve had with Homelife for the last month and she agreed to cancel my service with no penalty. Since we have parted ways I am much better, my is suggest if you are considering Homelife 1. Know all the cost, everything, installation charge, equipment rentals, additional equipment rental I.e. extra router needed for some reason, and please know the last day of your 30 day grace period. It’s my fault for not reading all the material and not asking questions regarding total cost. Sometimes I act in good faith and expect the same but I should know better. The best service cox has to offer is their internet, I will recommend that but for everything else it’s average at best. And Homelife was a disaster, only worked right for about 3 days.
    Read More
  5. User Score
    3
    October 17th, 2019
    1 people found this review helpful!
    Ok, this review encompasses my experience with Cox Homelife for 30 months. 24 of those months were under contract, of course. The remaining 6 months were on a month-to-month basis so, which I did to give me an opportunity to cancel without penalty. Their initial prices for their products were expensive. I paid $700. They sell it to you by claiming that they’ll helpfully divide it into 3 payments, which are in addition to your monthly bill. The products were not bad, but definitely not the best. I had: 2 wifi bulbs, smart lock on entry door, 3 entry door sensors, 1 motion sensor, the tablet, router, and 6 cameras (3 outdoor and 3 indoor). For the price, the cameras didn’t even zoom. Nothing compared to my neighbor’s Ring cameras and their capabilities. The system itself, worked about 90% of the time. The 10% failures were in camera connectivity. Yes, Cox sent technicians to evaluate network signal strength for my home. They even sold me their Panoramic Wifi service to boot. Still had issues with cameras losing signal. The lag with viewing cams in real time is horrible. I understood that Coaxial Cameras ( hard wired) are no-lag systems, and that any wifi related systems always lag before showing image. But 18 seconds? Really? I complained many times. Got different answers from different representatives. App issues, router firmware updates, cell device platforms. You name it, I heard it. By the time your cameras showed images on your phone, your intruder is in your house for several seconds. Oh, don’t EVER let your devices run out of back-up battery power. If you replace the CR-2032 battery yourself, Cox will not talk you through the syncing process with you tablet. They will charge you $75 technician install to send a tech to spend literally 3 minutes to sync the device you replaced the battery in. Apparently, if you change the back-up battery before they’re completely dead, the Cox system automatically syncs your device by itself. Ready for more? Cox states that you get to keep your equipment if you ever cancel after your contract. But what they don’t tell you, is that your devices are not compatible with any other 3rd party app or router out there. Your system devices become unusable. Lastly, Cox loyalty department did absolutely NOTHING to retain me as a customer when my contract was up. I tried for 6 months. All I wanted was an incentive to continue using their security system within my bundle. A device, a discount, a rebate on my other services? NOTHING… and my Homelife history was riddled with outages and problems….Keep in mind that I have had Cox Contour service for 4 years, 3 HD DVR boxes, Panoramic Wifi service, the premium tier internet, AND HOMELIFE! The rep with the loyalty department was sarcastic, rude, and didn’t even attempt. Really wished I could have submitted a review for his phone call with me. I know it was recorded. In a nutshell, I was paying a CAR PAYMENT amount for home automation through Cox. I rated it a 3 because I was being generous folks. I highly oppose recommending Cox Homelife. So many other options out there that don’t lock you down with an agreement. Other brands of devices that have great reciprocity with apps. Better quality of images. Oh, and a customer service department that is actually motivated to earn and keep your business.
    Read More
  6. User Score
    0
    September 15th, 2019 San Diego, CA
    2 people found this review helpful!
    I’ve had Cox homelife system for less then one year. Within 3 months a door sensor malfunctioned and wasn’t able to resolve with over the phone help. To avoid the visit charge to fix this one issue I decided to add more cameras and door sensors. Within 3 months from the last install the touchscreen malfunctions making the whole system inoperable.

    Cox homelife obviously uses cheap parts, but overcharges their customers for it. The wait times to speak with representatives are over 30 minutes. Most of the representatives don’t know how to fix anything and transfer you to their “higher level” and this wait time is double or triple the time on hold waiting to talk. Get to the “higher level” they got may be a little more diagnostic skills, but within 5 minutes of talking with them they’re like “yeah, we’ll schedule you a visit with the technician”. They weren’t sure it will cost me any money for the visit. Our cox homelife tablet doesn’t connect to the wifi anymore. There is really no guarantee or warranty to their system. Bad for me because I spent over 1,000 for the parts and install and now we are think we should have gone with something more cheaper and simple.

    Read More
  7. User Score
    0
    July 18th, 2019
    2 people found this review helpful!
    Rate keeps going up. My service charge is now $79.00 per month plus taxes. Live video shots of my one outdoor camera and my two indoor cameras always takes about 10-15 seconds to come online. Too late if someone is breaking in. Cant get a “live” recording of that. Then I had to upgrade my “internet package” last year to make sure “this all worked”. My two “plugged in” very lightweight, indoor cameras always seem to fall off my counters, get moved. Chords everywhere. (It is just myself and my partner, not a large family) It is truly a very sloppy over priced service. Sorry but just unhappy w my past 3 years w Cox HomeLife! Moving Service.
    Read More
  8. User Score
    0
    June 26th, 2019
    5 people found this review helpful!
    Awful! The people selling it are not on the same page, the techs are not security specialists and they billing department is a joke. No one has the correct answers. They also forgot to tell you they limit you to ) cameras yet sell you as many as u want then the tech came to install and laughed… we still don’t have theme all off the bill and call to explain every month to get 1 credited at a time! Awful and a tech came to the house and told us we were “overkill “ and didn’t ll I’ve in a bad area so why all the cameras..//. So unprofessional and what an idiot to say that.. he continued to tell us we didn’t need sensors on perimeter doors. At that point I had him leave and asked if he intended on robbing us …. I reported him and yet to have a supervisor call us with any apology. Awful awful awful!!!
    Read More
  9. User Score
    1
    June 24th, 2019
    4 people found this review helpful!
    I was with Cox for about 5 years. I attempted to unplug the security system from the wall, so that I wasn’t charged a fee; however sparks flew and I almost was electrocuted. Cox “said” they would waive the uninstallation fee, as I felt unsafe to unplug it myself. A week later, I see a charge for $105.93 FOR THE UNINSTALLATION FEE!!! I had to call 3 times before finally being able to get connected to a supervisor (the other times I was disconnected). The supervisor named Tyson ID# 19274 said he could only offer me 50% off, because NOTHING WAS WRITTEN IN THE NOTES. Cox wants to make any penny they can off of you. THEY HAVE NO RESPECT FOR THEIR CUSTOMERS, EVEN IF THEY ARE IN A NEAR DEATH EXPERIENCE. I will never use them again and do not recommend them AT ALL. Stay away!
    Read More
  10. User Score
    0
    June 21st, 2019
    5 people found this review helpful!
    Cox disabled my access to my home security system through the phone app with their recent update this week then told me to buy a new cell phone . Then they want $377.00 to turn off a sevice I can’t use. They broke it they need to fix it. Not tell me I have to pay for their mistake. Poor business practice!
    Read More
  11. User Score
    0
    April 21st, 2019
    6 people found this review helpful!
    your app no longer works on my phone or tablet and the cameras cut out customer service is beyond terrible and cannot download video from website and yet youll take our money happily for no service at all. Thank you for absolutely nothing. To other people thinking about getting Cox Home Life i would seriously rethink your options. I imagine any service has to be better than Cox!!!!!!!!!!
    Read More
  12. User Score
    1
    April 7th, 2019 San Diego, CA
    5 people found this review helpful!
    Purchasing a Cox Homelife system…being assured I would be able to cancel during the 6 month trial period…I had high hopes of being able to secure my home when away for half of each year. When I questioned…in advance of signing on the dotted line…of the recording capabilities of the system I was told I have fifty FREE recordings per camera each day.
    However…the 720 mp cameras would never show a clear image of any object…even my stationary car…which appeared someone took a baseball bat to the hood…windshield leaving me freaked out about this sabotage to my nice car. Upon seeing the car firsthand at was relieved to see no damage at all…but the cameras’ images are soo poor one would never be able to identify a possible criminal caught in the act if it were to happen. What good is this for catching a perpetrator.
    When contacting Homelife repeatedly…a should have kept a tally…I could not get any response to the problem with recording long term…by 11:00 am the fifty FREE recordings were used up from slight breezes…turn down camera sensitivity…get no recordings.
    I wanted to buy or rent a dvr recording device…not offered during their transition to the cloud storage capabilities…which when ready I was assured I would be notified for getting this feature…NO COMMUNICATION.
    Finally wishing to cancel before my 6 month trial period…I would be told a supervisor will call you in the next day or two…NOPE…no emails…NADA.
    Again calling back…told the same thing…NOPE.
    There goes the 6 month threshold for a completion refund of all incurred costs.
    So I stopped paying the $60.00/month payments for a service which was leaving my property 100% unprotected…THEN my bill for Homelife jumped to 500 dollars…then the following month it went to $871.24 for what? For not paying for an incompetent service from the get go…probably the amount to pay off the two year contract which ONE IS OBLIGATED to deal with without having the opportunity to cancel before the 6 month trial period as promised…because this CORRUPT BUSINESS plays smoke and mirrors with its customers/victims in order to profit on the unsuspecting people who really are POWERLESS against this entity simply by initiating a service sounding great from the sales representative…but the reality over the course of business dealings…leaves me knowing just how CRIMINAL this COX HOMELIFE entity is…at the expense of the little guy…just trying to protect the most valuable asset…the home.
    Read More
  13. User Score
    0
    March 30th, 2019
    4 people found this review helpful!
    So bad it’s almost comical. Told there would be no fee for installation. Guess what? Just got a bill with a charge for installation. Told that my plan was changing and this I had no other option than to pay a higher rate or add HomeLife. Tried to call the rep back. Left messages. No response. Now trying to LiveChat. Nobody is coming on to answer my questions. Horrible company. Do not trust them.
    Read More
  14. User Score
    0
    February 25th, 2019 Roanoke, VA
    1 people found this review helpful!
    Cox eliminated CVR playback on their web portal. I was informed by a customer service rep that CVR playback is only available through a smartphone app which I do not have and do not want. I am a disabled shut in and now my security cameras are virtually useless.
    Read More
  15. User Score
    0
    February 15th, 2019 Phoenix, AZ
    6 people found this review helpful!
    I have had the Cox “bundle” of services and I’m over fed up!!! I have a pre-wired home and now have a combination of a “take over” system and wireless sensors. Over the past two years, it only works right part of the time and response time is poor at best. The last two times I have had to go out of town, the system failed and Cox was of little help without major fit throwing on my part. ( at my age, I can throw a MAJOR fit). I had to inconvenience my friend who lives an hour away, to come over for two days while they fiddle farted around and still managed to screw it up. At least they got the siren off after about 20 hours. Then they said MY equipment was not comparable- THEY are the ones who provided and installed it. Then they offered to turn it off until I got back!!!! REALLY? That’s your best suggestion? I’m ready for a Change to patrolling scorpions if it will get rid of them from protecting our home and lives.
    Don’t trust them with home security- let them stick to cable.
    Read More
  16. User Score
    0
    February 13th, 2019
    3 people found this review helpful!
    Purchased when you were able to record from a Desktop. Now only from a small cell phone screen. They did away with CVR on desktop. So the view goes from a 25 inch video monitor to your cell phone size screen…..horrible. Want to cancel but wont let me until contract is up. Never again.
    Read More
  17. User Score
    0
    February 9th, 2019
    3 people found this review helpful!
    I have had the absolute worst experience with Cox Homelife and I do not recommend this system for various reasons. When my home was burglarized, the alarm monitor called to ask if the police should be sent. I said yes, and they showed up 20 hours later. After sending in all documents to get my $500 refund, they denied it. Then unbeknownst to me, three false alarms over the course of a few months occurred and I was fined $200 apiece to the police department/city. I am completely disappointed with this system and I sincerely advise any prospective consumer to go elsewhere for a home security system.
    Read More
  18. User Score
    7
    January 3rd, 2019
    3 people found this review helpful!
    Product is fairly easy to use and set up
    So far customer service in my area has been great. With the app on my phone it’s very convenient to “set it and forget it”. I especially love the smart bulbs that come with it.
    Read More
  19. User Score
    1
    December 5th, 2018
    3 people found this review helpful!
    will cancel cox bundle service. Particularly Homelife portal service eliminates desktop video playback. I know that i’ve paid for this subscription .
    FUTURE CUSTOMER BEWARE OF COX CABLE SERVICE.
    Read More
  20. User Score
    0
    November 10th, 2018 Phoenix, AZ
    6 people found this review helpful!
    The internet is slow, the cameras work when they want to, and it took 2 techs at my house for over 8 hours just to get it to this level. My house is so wrapped in wires it looks like a mummy. Not only is the service poor and the salesmen shoddy, but Homelife is a whole new level of terrible. I called Cox and got transferred over and over. The representatives do not listen or care. The final representative from Cox Homelife implied that I was illiterate and did not understand the representative that set up my service. I was never about some charges and they are no where to be found in any of the paper work I was given, finally found them in one of hundreds of emails snuck in with a 1 of 4 charge in parenthisis. He also made it seem like more unexpected charges could be on the way. I was supposed to pay all the fees up front, paying almost $800 in the first two bills, this was snuck away from the other in order to falsely make me feel like I was getting a better deal. The service is over priced and outdated. The customer service reps are full of it. Cox itself isn’t great, but Homelife is like a malignant tumor growing off a huge benign one. This company is a giant scam, no wonder they make you sign such a long contract. I wish I checked reviews before I got it. Sadly I needed the cameras and in home Wifi fast due to an issue with a relative. I was in a rush and didn’t think, even felt a little trust since they are a pretty big company. I trusted them and that was my fault that I will pay up for. I just hope this helps others make the right choice.
    Read More

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Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

All reviews are moderated by real people at BestHomeSecurityCompanys.com to make sure they provide an assessment of the company being reviews. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

Our Score
7.4
User Score
1.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.99-54.99

Install & Equipment Fee

$99

Contract Length

24 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

141
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,441