Best Home Security Companys

132 Companies 7,237 Real Customer Reviews

cox
Current

What Others Are
Researching Right Now:

#28
cox

Cox Homelife

Biggest Customer Gripe: Bad Customer Service (read reviews)

Our Score
6.0
User Score
3.0

Visit Site

Our Score
6.0
User Score
3.0
Rank this Company

Ratings Breakdown

Price

Essential monthly payment
$29.99 - $44.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

10/10 = BEST
8/10

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Undisclosed

Time in Business

Total # of years
1976

A+

Customer Support

Good, Bad, Limited
Limited

Number of Reviews

User reviews here on BHSC
53

This Review is maintained by Chase Sagum

Review Last Updated: November 30, 2016

Cox Communications is one of the largest phone, cable, and internet providers in the nation. Cox Homelife is its home security package. The service offers complete security and automation as well as a 24/7 professional monitoring center, and customers can bundle Cox Homelife with another Cox service. While Cox Homelife offers a number of baseline features common to top home security companies, its system requirements and features, service availability, and undisclosed cancellation fees prevent Cox Homelife from top-rated status.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$44.99
$99-499

#2

8.6
$43.49
$35

#3

7.2
$14.99
$229.96

#28
cox

3.0
$29.99 - $44.99
$99

The Good

  • Several Monitoring Options
  • Live and Recorded Video Monitoring
  • Remote Access through Mobile App
  • Free Quote and In-Home Consultation

Cox Homelife was designed with three main purposes in mind: to protect, monitor, and control your home’s security features. As such, the company offers a number of options that you can either bundle with an existing Cox subscription, or customize to meet your specific home security needs. In terms of protection, Cox Homelife offers a number of devices, including 24/7 monitoring, flood and carbon monoxide monitoring, smoke and heat detection, and both a battery and cellular network backup.

Users can access their Cox home security system through the interactive touchscreen, online, or through Cox Homelife’s mobile app. There, they can gain access to live and recorded video monitoring, receive text or email alerts, and even control security and energy features in their home, such as lights, small appliances, doors, and the thermostat. Cox Homelife’s wide array of devices allows the company to compete with top companies by allowing users to customize their home security packages. And if customers aren’t familiar with how home security works, they can receive a free in-home consultation from one of Cox’s home security representatives.

The Bad

  • Signup Requirements
  • Potentially Hefty Cancellation Fee and Other Costs
  • Limited Availability
  • Poor Customer Service

Cox Homelife’s terms and conditions list a number of requirements customers must meet before they can sign up for a home security system. Most notably among these requirements is that Cox Homelife is only available to individuals with a current or new Cox phone, video, or internet subscription. Customers are also required to purchase a touchscreen with their system (not included in starter kit). This touchscreen comes with an additional $3.00 monthly fee. In addition to the touchscreen fee, customers will need to pay up to $99.00 upfront before their security system can be installed. Access to recorded video monitoring requires an additional $14.99 monthly fee.

Cox Homelife is only available in 19 states, while industry leaders boast a true nationwide presence. And despite its 24/7 professional monitoring center, customers have reported several service complaints against Cox Homelife. These complaints include unhelpful customer service representatives, and extended periods before Cox will respond to questions or issues. Some customers have reported issues with the required touchscreen device, and failure on the part of Cox to resolve these issues in a timely manner.

Want to know which home security companies are top rated? Click Here

The Bottom Line

For current and new Cox customers, Cox Homelife is a great option. The company offers a wide variety of home security devices, professional installation, and 24/7 customer support, however, Cox’s home security system also comes with a number of fees and limited availability. Cox Homelife’s customer service is also a major point of concern. Even if you reside within one of Cox’s service areas, you might consider other top home security companies that have less hidden fees, and a better customer service track record.

Information Taken from Notice to Alarm User*

Section 1

You are required to instruct all users of your alarm system on the proper operation of the system, the importance of avoiding false alarms and the duties discussed by this notice.

Why it’s important

Make sure you instruct everyone in your residence on how to use the alarm system as to avoid any false alarms and any fees incurred therein. 

Section 3

You may be required by your local jurisdiction to obtain a permit for your security system; this is the responsibility of the homeowner. Failure to obtain any necessary permits may result in fines or increased false alarm fees. For more information on your jurisdiction, please visit www.cox.com/homesecuritysupport

Why it’s important

Before purchasing your system from Cox make sure you check your city’s local permit laws. Failure to obtain a permit could result in fines and fees.

Section 4

You are required to update your information in the Cox Home Security subscriber portal with your permit number. You can do this by going to https://portal.coxhomesecurity.com, logging in, selecting Security, then Emergency Dispatch Setup. At the bottom of the screen is the “Alarm Ordinance and Permit Registration” section for the alarm permit number and expiration date. Complete your information and click on save.

Why it’s important

Cox requires home security customers to update their information in their Cox account profiles with permit numbers.

Section 9

Beginning on the date your alarm is installed, you will have approximately a 30-day grace period from fines for false alarms, although this grace period may vary by city, ordinance and type of alarm. This information will be in your applicable alarm ordinance.

Why it’s important

Cox customers have 30-day windows where they will not be charged for false alarms or fines. The window starts the day the alarm is installed.

The Good

Cox Home Security provides customer a package home automation deal on top of a home security system when you purchase the “Preferred” package.  This is their top package that combines some security, video surveillance, and home automation.  For $39.99/month for 24 months customers get the following:

  • Battery and cellular network backup
  • 24/7 professional monitoring
  • Access via web, smart phone and tablet
  • SMS text and email alerts
  • Smoke/het detection
  • Water/flood monitoring
  • Carbon monoxide monitoring
  • Secure live video viewing or recording
  • Control lights and small appliances
  • Adjust thermostats remotely

The Cox preferred package includes many nice features that typically have to be purchased separately through other companies, such as the carbon monoxide detectors, video cameras, email & text alerts, and non-Cox appliance controls (a device that allows you to remotely control lamps, TV’s, ice machines, etc.).  Another great option that Cox provides is discounts when you bundle the home automation package with other Cox services, such as TV, internet, and phone services.

The Bad

In order to obtain a touch screen control panel to remotely control all your devices and appliance you have to rent it from Cox for an extra $3/month.  This service is usually provided with the main package from other providers.  Also, Cox does not provide door lock monitoring for the front and main garage doors as many other companies do.  Even in their a la carte section where you can purchase equipment on a piece by piece basis they are not found.  Again, this is typically a service that is included in home automation packages.

The Bottom Line

Cox provides a quality home automation package that is as good as or better than most systems currently on the market.  Also, their system is about $10 to $20 dollars cheaper than most.  If you live in Arizona, California, Connecticut, Ohio, Oklahoma, Rhode Island, or Virginia and are in the market for home automation we suggest discussing your options further with a Cox representative.

Cox is a major player in the home security industry. Founded by James M. Cox in 1898, Cox Communications has been a tried and reputable company for decades. Cox’s annual in-kind and direct cash contributions exceed $100 million, with a community outreach focus on youth and education initiatives. The Cox home security equipment is high quality and robust. In addition, Cox owns and operates six different central monitoring stations located throughout the United States. These stations are UL listed and fully redundant.

Cox supports customers with existing home security units and can add additional features plus monitoring. They offer two monitoring packages that start at $29.99 per month.

Technology and Equipment Overview

Cox uses SMC equipment and technology. SMC Networks (equipment provider) is the only vendor to service 12 of the top 14 multi-service operators (MSOs) in North America including Comcast, Time Warner Cable, and Rogers. The Cox home security system includes the SMC Ruby RB5701-Z touchscreen which is the central device that controls the entire home security and automation platform. The touchscreen includes ethernet, WI-FI and GSM/GPRS communication channels by default. In addition to the touchscreen, the Ruby family includes the SMCMT03-Z infrared motion sensor. The SMCMT03-Z Motion Sensor is highly sensitive to moving infrared sources. It features superior immunity to RFI, vibration, static electricity, temperature changes, and other false alarm sources.

With the Preferred package, here’s the kind of equipment customers will get:

  • 1 touchscreen control pad
  • 2 window/door sensors
  • 1 motion detector
  • 1 wireless router
  • Yard sign with decals
  • Video capture/live video monitoring (equipment not included)
  • Home automation (equipment not included)

Pricing and Packages

While customers can customize their own security system with the Cox Homelife system, they also offer two packages consumers can choose from. The breakdowns of the two Cox Homelife packages are as follows:

Essential Package: $29.99/month

  • 24/7 professional monitoring
  • Battery and cellular network backup
  • Remote access with web, smartphone, and tablet
  • Text/email alerts
  • 2 window/door sensors
  • 1 motion sensor
  • Wireless router
  • Yard sign and window decals

Additional Equipment:

  • Window/door sensors
  • Motion sensors
  • Glass break sensors
  • Key fobs
  • Siren repeaters

Preferred Package: $39.99/month

  • 24/7 professional monitoring
  • Battery and cellular network backup
  • Remote access with web, smartphone, and tablet
  • Optional live video and thermostat control
  • Free indoor camera or free professional install with qualifying purchase
  • Smoke/heat detection
  • Water/flood monitoring
  • Carbon monoxide monitoring
  • Remote access
  • Text/email alerts
  • Live and recorded video
  • Control small appliances, light, doors, thermostat
  • 2 window/door sensors
  • 1 motion sensor
  • Wireless router
  • Yard sign and window decals

Additional Equipment:

  • Video cameras
  • Thermostat controllers
  • Window/door sensors
  • Motion sensors
  • Smoke/heat detectors
  • Lighting controllers
  • Glass break sensors
  • Key fobs
  • Siren repeaters
  • Smart door locks

Potential customers are subject to soft credit checks that will qualify them for free equipment and $99 installations. Cox also offers discounted prices on their surveillance cameras and other technologies if approved.

Installation

Base equipment kit includes the paid installation. If there is no purchase of the base equipment, then installation charges may apply. Cox Homelife does require a professional technician to install the system. There is DIY option available at this time.

Customers will need to schedule an appointment with the technician which will require some coordinating of schedules. The homeowner is also required to be at the property throughout the duration of the installation process.

Monitoring

Cox Homelife offers 24/7 professional alarm monitoring for $14.99/month. Professional operators are on hand to ensure safety at all times. Upon enrolling in Cox Homelife monitoring, the home security system will transmit alarm signals directly to the control station. The operators are responsible for contacting the customer when the alarm is triggered and will also send police.

To learn more about Cox Homelife security, visit their website for more information. For more information on other home security providers, view other company profiles.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

53 Cox Homelife Reviews

1. Select Your Rating:

23
7
4
2
2
3
2
2
8
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    9
    December 7th, 2016
    0 people found this review helpful!
    I love in Vegas and just had Jason as my installer. He was awesome. He was able to clearly discuss my needs and we even decided on extra equipment and he was able to lower my monthly rate. Amazing experience. If this service is available to you, get it.
    Read More
  2. User Score
    3
    November 29th, 2016 Las Vegas, NV
    0 people found this review helpful!
    you cannot see the recorded video with your i phone its been almost 3 month they cannot fix the issue.i ask to buyback the cameras they refused my request.
    Read More
  3. User Score
    0
    November 26th, 2016 Laguna Niguel, CA
    1 people found this review helpful!
    “Buyer Beware” Installation was done very poorly/ unprofessionally, wires drilled through the walls, no caulking or sealing, cameras plugged into all of our outlets , wires left in a rats nest throughout the house, plastic and equipment boxes left strewn throughout the house. Untold to us the cameras only allow 50 videos per day and fill up within a couple of hours due to the fact they are triggered by actual insects/bugs. The service was also not working on our iPhones ” due to a glitch with compatibility they were working on” . The cameras prior to filling up also had a 5-15 second delay. We spent over 3 hours on the phone with customer service , cancelled within 24 hours and were told we had to pay for the equipment originally billed at $1277 and then bumped to over $1500. We disputed and they finally agreed to remove and take back the equipment. They removed everything , left all the damage to our home and now are sending cancellation notices of our standard service for non payment of the home security system we returned and cancelled. Spent another hour on the phone today and still not resolved. I run a high end real estate business, my wife is a doctor and we are both appalled at this debacle. This is the short version of our experience.
    Read More
  4. User Score
    0
    November 16th, 2016
    2 people found this review helpful!
    I’m not even one to take the time to write reviews but I had to on this one. Cox is a rip off, I’ve had cox for over 2 years and the security system about a year. After canceling the cable because they kept raising my bill I had to keep the internet and security system. My touch pad broke and these people say I have to pay 400.00 plus 70 to have a tech to come replace it. The cost to cancel the service is that much? Why the hell would I pay that? The reps did nothing to work with me, wouldn’t even offer to spread the bill out. As soon as my contract is over I’m done with cox.
    Read More
  5. User Score
    9
    November 15th, 2016 South Windsor, CT
    0 people found this review helpful!
    I have had Cox home security for one year. So far no issues that could not be addressed with one phone call.
    Read More
  6. User Score
    10
    November 7th, 2016 Topeka, KS
    0 people found this review helpful!
    Home Security has come along way .. a long in the sense of service made available to common folk … before, in the past this, i had to deal with telephone, internet, cox, and home security separate – totally 400 plus monthly. In 4 to 5 separate bills to pay… granted, i am going way back .. Bu Now, here today, i have my cable, landline, internet and home security in one bill… just need cox to get into the cell phone, property management and public utilities business… providing a home “all in one” package … til then i am happy with adding Cox Homelife … and i am sure i am likely not gonna be calling COX, needing assistance like alot folk – ‘100% user error ‘ “technical difficulties” type – who wanna give low rating reviews. COX Homelife is a great service.. like their cable, internet as well as, landline is … worth every penny … 10 out of 10 5 stars out of 5 stars… good job Cox
    Read More
  7. User Score
    0
    November 1st, 2016 Chesapeake, VA
    3 people found this review helpful!
    I invested in a Cox Homelife System. I purchased cameras, door locks and thermostat controls. I thought I had a warranty but was told today that I do not and for $100 service charge the tech will come check my system I then have it covered under warranty. My door lock has issues. I had a tech come out last week and he said he thought it was a server issue and he would call me within 24 hours with a resolution. He didn’t call, so I called him. He said he was with a customer and would call me back in an hour. That never happened. So, today I called to schedule another service call. I was told at the end of the call that there could be a service charge and that would be at the tech discretion. WHAT?? I should know before they come out if I am going to have to pay. I paid A LOT for the equipment. It is maybe a year old. I pay A LOT for my service each month. I have invested in a system with Cox and now I wonder why. They do not stand behind their products. I was told if the lock needs to be replaced, I have to purchase another one for $200. This is assinine! What was there benefit to purchasing the system from Cox?? I should not have to pay for products that I have already purchased. Where is the customer service? Take pride in your products…stand behind them. Now I have a lock that is not in working order and a panel that keeps beeping because of the error and cannot have a tech look at it because there may or may not be a charge for the tech to walk in my house. I am a very unsatisfied customer. I invested in a system to keep my family safe and now that I have paid for it in full they will not stand behind it. I would not recommend this product.
    Read More
  8. User Score
    0
    September 13th, 2016 Tulsa, OK
    1 people found this review helpful!
    Only way to contact them is through phone. And you have to wait a minimum of 20 to get a representative on the phone. Rediculous. I have given up trying to call them and will leave them when my contract is up. I would suggest to stay far away from them. The do not care about the customer.
    Read More
  9. User Score
    0
    September 12th, 2016 Tempe, AZ
    2 people found this review helpful!
    I purchased this product through Cox considering it an asset for a single lady living alone and had Cox for my Internet and TV. Soon after it was installed, my electric went off and did not connect it with this equipment until I realized out of 40+ apartments, I am the only one with power failure! I contacted our emergency number and by the Grace of God, a maintenance personnel was on duty. He came to check it out – I had already checked my breaker switches and nothing off and even turned the electric ones off and back on to ensure this was not a problem. He contacted his Supervisor and they determined my electric meter on the exterior of the building had been turned off. He was able to replace fuse or whatever and I had power soon. I tried to reason with Cox about a refund and had no assistance here. End result, I replaced Cox for my TV and Internet and returned ALL of their equipment. I have tried to reach this company as Cox told me I had to cancel with Homelife company. I wrote a letter to Cox Corporate office and not sure what, if anything, they will do for me. I am out $175.52 + Cox told me it would cost me over $500.00 to cancel because I signed a contract – what about their product being faulty??? After reading others’ reviews, it is very clear all Cox cares about is selling!!!
    Read More
  10. User Score
    10
    September 8th, 2016 South Windsor, CT
    0 people found this review helpful!
    The posts here do not in any way reflect my experience. We could not be happier with all aspects.
    Read More
  11. User Score
    0
    August 14th, 2016 New Orleans, LA
    2 people found this review helpful!
    Tried to cancel 2 days after I ordered and they told me was in contract $800 to cancel. Alarm went off police came 3 hours later. Pitiful
    Read More
  12. User Score
    0
    August 8th, 2016 Macon, GA
    6 people found this review helpful!
    Worst experience ever. Cox will tell you anything to make a buck. Be prepared to have your bill go up while locked into the 3 year contract. Once they lock you in there’s nothing you can do. Beware of the money back guarantee they offer…it won’t happen. Don’t waste your money on the cameras. The motion sensors go off every 3 minutes. The cameras record for 15 seconds and then won’t record again for 3 minutes. Who’s bright idea was this? They have a professional burglar design these things? Once the cameras record (50)15 second clips it won’t record again for 24 hours. The cameras are basically useless. The solution is to rent a DVD from cox for 14.00 more a month. No thanks.
    Go with someone else for your security needs. This company is border line criminal.
    Read More
  13. User Score
    1
    July 12th, 2016 Arlington, VA
    7 people found this review helpful!
    After watching my bundle hit $270+, partially because I kept getting additional data bills – I found out that my additional data bills were because of my Security system sending video etc. to the central security monitoring center, apparently I hit some limit and incurred charges – apparently this is not included in the cost. Because of this high tv/internet/phone bundle cost, and Cox offered me a whole $10 off per month… I looked at Fios, picked up the $64.99 package that gave me all the same TV and Internet etc. ($93 with box etc.) and moved my service. Although Security was s separate package – Cox gave me no choice- they auto-cancelled my contract sent me a huge bill for breaking the contract, equipment etc. (although I bought the equipment, there was still a charge). (Not to mention they tried to charge me for a rented router they removed because it was out of date). Going with Cox security was the worst mistake I made. Appalling customer orientation, sadly the Cox people at their store were very nice, and totally embarrassed when I explained what happened and dumped my equipment. Even then – the best alternate deal they were allowed to offer me was $180/month + security, even though a new-user package was $80/month. Through all of this I received $5/month discount for “bundling security.” Worst experience with any media/security service I have ever had.
    Read More
  14. User Score
    2
    July 7th, 2016 Henderson, NV
    8 people found this review helpful!
    I started Cox Homelife service 18 months ago. The indoor cameras at that time were analog rather than digital and almost worthless for recognizing subjects using these cameras. They do not handle back lighting at all and the clarity of videos was also worthless to identify intruders.

    Cox recently switched to digital “HD” and I was told by a saleswoman over the phone that these cameras could “zoom in” using your cell phone or computer. She also said Cox offered a service to record video 24/7 for 30 consecutive days. WRONG! What Cox actually provides is dvr which must sit right next to the Cox router and will only record for 10 days.

    What Cox does not tell you is that their “HD” cameras are the old fashioned 720 psi rather than the higher resolution 1080 that everybody else uses. These cameras do not have a zoom lens but you can expand your screen on your phone or computer screen to achieve the zoom effect. The only problem is that picture resolution quickly degrades when you use this technique. These grossly overpriced digital cameras are only slightly better than the analogue cameras they are replacing.

    Cox also represented to me that they have many more “responders” (than ADT) to check homes when alarms are activated. 6 months ago our alarm was activated when we were out of town and Cox simply called the police department which will never respond to a burglar alarm unless somebody reports and verifies that they actually can see an unauthorized individual in the house. COX representatives that reside in this city know the police department’s response policy. They never sent anyone to my residence but merely emailed me that the police would not respond unless a Cox responder or resident could verify that an intruder was in the house.

    Do not sign for Cox’s “bundle” program. What a ripoff. In fact, do not use Cox for home security if you are serious about getting an adequate system.

    Read More
  15. User Score
    0
    June 29th, 2016
    6 people found this review helpful!
    Signed up for COX and the promotions never were applied and instead of $140 package they tried to charge me $300 per month, Finally got COX to cancel then 2 months later Home life is trying to charge me a $800 early termination fee and will not look back at my account to see what the issues were. STAY AWAY FROM HOME LIFE its a scam…
    Read More
  16. User Score
    10
    June 15th, 2016 Oklahoma City, OK
    0 people found this review helpful!
    Have has no problem with cox home security
    Read More
  17. User Score
    0
    June 10th, 2016 Scottsdale, AZ
    4 people found this review helpful!
    I had Cox homelife security for a while. Last year I wanted to cancel, they told me i would pay more than $400 to cancel the contract. They said I still had until this year June. I called few days ago, they told me that I still have to pay more than $400 because I singed up for 3 year contract. It seems to me no mater what year you cancel, they still charge you the $400.
    Their bills keep changing all the time. I have now cancelled all services from cox handle and left with internet. I will cancel internet soon too.
    Cox are thieves. They tried to make me change my mind to stay with cox Homelife by offering a few things. I refused. The last attempt wan now the $400 and they said if I keep I will not have to pay immediately. The problem is that, if i keep, next year i want to cancel they will come up with another added year. SO I decided to cancel and i am waiting for them to cancel my internet due to not be able to pay. I am still looking for my first contract i printed to argue with them. Keep your bills from them in a file so that you can use it later. They need someone to sue them for millions in order for them to learn a lesson.
    Read More
  18. User Score
    1
    June 7th, 2016 East Greenwich, RI
    7 people found this review helpful!
    Have had Homelife for almost 2 years. Will not renew contract. The devices are cheap plastic, break very easily, batteries run down fast. Customer service is not helpful at all. I tried to have the technician walk ME THROUGH CHANGING BATTERY ON THERMOSTAT. He had no clue how to open the battery compartment – I ended up breaking the cheap plastic. When I told him he laughed. There are much better, less expensive systems. Don’t get Homelife from Cox.
    Read More
  19. User Score
    5
    April 21st, 2016 Phoenix, AZ
    7 people found this review helpful!
    One gripe I have with Cox Homelife are the relevancy of the rule’s sounds that come with the system. Only a few, such as “Front Door is Open” and similar for back door and door is Closed events. The rest are useless noises that only a child could love. How about allowing users to create their own recorded sounds????
    Read More
  20. User Score
    5
    March 13th, 2016 Spring Valley, CA
    10 people found this review helpful!
    The sales representative really got me into buying this service. All the other promotions and promises were half way fulfilled and I had to buy all the equipment. Then after receiving my first month bill it was crazy. spent about $700 for the first month. Then I tried to cancel and they wanted to charge me almost $1000 dollars so they really got me good. And all these extra charges for extra items that i was suppose to receive were no where to be found including the $250 Visa Gift card that I was supposed to receive. The service is average. Nothin special. I should have gone with Protect America. Cox also does this thing where they upgrade or work on their system but they dont notify you there fore making it it impossible to activate home security through your cellphone while your gone. You can only activate the alarm using the keypad. So if your not home and they are working on the system. You better hope you no one rob your house. So take this into consideration. Another thing is they want to charge me $75 for adding my own sensor. they should have added it before but they told me that i can only use their sensor which i found out totally false. A guy told me that I could add my own sensor so I called them and they said yes but now they have to charge $75 to resend their technician to my house. Really fisshyyy…
    Read More

Disclosure:

We try to partner with all companies that we review, and may get compensated when you click, or call them from our site. But don't worry, we don't artificially rank or score companies based on compensation, or agreements. A company's rank is earned through our organic Ranking Criteria for each industry. Period. And we're mighty proud of that.

Survey

Recent News:

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
Our Score
6.0
User Score
3.0
Rank this Company

Ratings Breakdown

Price

Essential monthly payment
$29.99 - $44.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

10/10 = BEST
8/10

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Undisclosed

Time in Business

Total # of years
1976

A+

Customer Support

Good, Bad, Limited
Limited

Number of Reviews

User reviews here on BHSC
53
Our Score
7.8
User Score
8.6
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$43.49

Up-Front Costs

Activation, Install & Equipment
$35

Technology & Equip.

10/10 = BEST
5/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
1992

A

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,556