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CoxHomeLife-Logo

Cox Homelife

Read reviews from real customers of Cox Homelife (read reviews).
Only available in 16 states.

Our Score
7.4
User Score
1.6
Our Score
7.4
User Score
1.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.99-54.99

Install & Equipment Fee

$99

Contract Length

24 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

135

This Review is maintained by Chase Sagum

Review Last Updated: July 17, 2019

Cox Homelife is a major player in the home security industry. Founded by James M. Cox in 1898, Cox Communications has been a tried and reputable company for decades. Cox’s annual in-kind and direct cash contributions exceed $100 million, with a community outreach focus on youth and education initiatives. Cox Homelife security equipment is high quality and robust. In addition, Cox owns and operates six different central monitoring stations located throughout the United States. These stations are UL listed and fully redundant.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

4.8
$34.95-59.99
$199-499

#14
CoxHomeLife-Logo

1.6
$29.99-54.99
$99

Cox supports customers with existing home security units and can add additional features plus monitoring. They offer two monitoring packages that start at $29.99 per month, but you must have a Cox phone, video, or Internet subscription in order to be eligible for Cox Homelife’s security solution.

Pros

Bundling Options

Cox customers can either bundle with an existing Cox subscription, or customize to meet your specific home security needs. In terms of protection, Cox Homelife offers a number of devices, including 24/7 monitoring, flood and carbon monoxide monitoring, smoke and heat detection, and both a battery and cellular network backup.

Technology

Users can access their Cox home security system through the interactive touchscreen, online, or through Cox Homelife’s mobile app. There, they can gain access to live and recorded video monitoring, receive text or email alerts, and even control security and energy features in their home, such as lights, small appliances, doors, and the thermostat.

Home Automation Options

Cox Home Security provides customers with a package home automation deal on top of a home security system when you purchase the “Preferred” security package. This is their top package that combines some security, video surveillance, and home automation. For $39.99/month for 24 months customers get the following:

  • Battery and cellular network backup
  • 24/7 professional monitoring
  • Access via web, smartphone and tablet
  • SMS text and email alerts
  • Smoke/heat detection
  • Water/flood monitoring
  • Carbon monoxide monitoring
  • Secure live video viewing or recording
  • Control lights and small appliances
  • Adjust thermostats remotely

The Cox preferred package includes many nice features that typically have to be purchased separately through other companies, such as carbon monoxide detectors, video cameras, email & text alerts, and non-Cox appliance controls (a device that allows you to remotely control lamps, TV’s, ice machines, etc.).  Another great option that Cox provides is discounts when you bundle the home automation package with other Cox services, such as TV, internet, and phone services.

Cons

Restrictions

Cox Homelife’s terms and conditions list a number of requirements customers must meet before they can sign up for a home security system. Most notably among these requirements is that Cox Homelife is only available to individuals with a current or new Cox phone, video, or internet subscription.

Specific sections of Cox Homelife’s contract to note:

Section 1

You are required to instruct all users of your alarm system on the proper operation of the system, the importance of avoiding false alarms and the duties discussed by this notice. Make sure you instruct everyone in your residence on how to use the alarm system as to avoid any false alarms and any fees incurred therein.

Section 9

Beginning on the date your alarm is installed, you will have approximately a 30-day grace period from fines for false alarms, although this grace period may vary by city, ordinance, and type of alarm. This information will be in your applicable alarm ordinance.

Fees

Cox Homelife customers are required to purchase their touchscreen (not included in the starter kit). The Cox touchscreen comes with additional charges in the form of a $3.00 monthly fee. In addition to the touchscreen fee, customers may be required to pay up to $99.00 upfront before their security system can be installed. Access to recorded video monitoring requires an additional monthly fee.

Only Available in 16 States

Cox Homelife is only licensed to sell home security in the following states:

  • Arizona
  • Arkansas
  • California
  • Connecticut
  • Florida
  • Georgia
  • Idaho
  • Iowa
  • Louisiana
  • Kansas
  • Nebraska
  • Nevada
  • Ohio
  • Oklahoma
  • Rhode Island
  • Virginia

Common Complaints

Cox reviews report several service complaints against Cox Homelife security. These complaints include unhelpful customer service representatives, and extended periods before Cox will respond to questions or issues. Some customers have reported issues with the required touchscreen device, and failure on the part of Cox to resolve these issues in a timely manner. Check out Cox Homelife reviews below to see what else customers noted about the home security company.

View Top-Rated Home Security Companies

Our Recommendation

Cox Homelife offers bundling options, quality security technology, and home automation options. However, there are strict requirements for customers and added fees that make it a less convenient and affordable option for consumers. Since there are also numerous customer complaints regarding Cox Homelife service and their security systems, we recommend going with a reputable company like Protect America and Frontpoint.

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135 Cox Homelife Reviews

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  1. User Score
    0
    July 18th, 2019
    1 people found this review helpful!
    Rate keeps going up. My service charge is now $79.00 per month plus taxes. Live video shots of my one outdoor camera and my two indoor cameras always takes about 10-15 seconds to come online. Too late if someone is breaking in. Cant get a “live” recording of that. Then I had to upgrade my “internet package” last year to make sure “this all worked”. My two “plugged in” very lightweight, indoor cameras always seem to fall off my counters, get moved. Chords everywhere. (It is just myself and my partner, not a large family) It is truly a very sloppy over priced service. Sorry but just unhappy w my past 3 years w Cox HomeLife! Moving Service.
    Read More
  2. User Score
    0
    June 26th, 2019
    3 people found this review helpful!
    Awful! The people selling it are not on the same page, the techs are not security specialists and they billing department is a joke. No one has the correct answers. They also forgot to tell you they limit you to ) cameras yet sell you as many as u want then the tech came to install and laughed… we still don’t have theme all off the bill and call to explain every month to get 1 credited at a time! Awful and a tech came to the house and told us we were “overkill “ and didn’t ll I’ve in a bad area so why all the cameras..//. So unprofessional and what an idiot to say that.. he continued to tell us we didn’t need sensors on perimeter doors. At that point I had him leave and asked if he intended on robbing us …. I reported him and yet to have a supervisor call us with any apology. Awful awful awful!!!
    Read More
  3. User Score
    1
    June 24th, 2019
    2 people found this review helpful!
    I was with Cox for about 5 years. I attempted to unplug the security system from the wall, so that I wasn’t charged a fee; however sparks flew and I almost was electrocuted. Cox “said” they would waive the uninstallation fee, as I felt unsafe to unplug it myself. A week later, I see a charge for $105.93 FOR THE UNINSTALLATION FEE!!! I had to call 3 times before finally being able to get connected to a supervisor (the other times I was disconnected). The supervisor named Tyson ID# 19274 said he could only offer me 50% off, because NOTHING WAS WRITTEN IN THE NOTES. Cox wants to make any penny they can off of you. THEY HAVE NO RESPECT FOR THEIR CUSTOMERS, EVEN IF THEY ARE IN A NEAR DEATH EXPERIENCE. I will never use them again and do not recommend them AT ALL. Stay away!
    Read More
  4. User Score
    0
    June 21st, 2019
    2 people found this review helpful!
    Cox disabled my access to my home security system through the phone app with their recent update this week then told me to buy a new cell phone . Then they want $377.00 to turn off a sevice I can’t use. They broke it they need to fix it. Not tell me I have to pay for their mistake. Poor business practice!
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  5. User Score
    0
    April 21st, 2019
    3 people found this review helpful!
    your app no longer works on my phone or tablet and the cameras cut out customer service is beyond terrible and cannot download video from website and yet youll take our money happily for no service at all. Thank you for absolutely nothing. To other people thinking about getting Cox Home Life i would seriously rethink your options. I imagine any service has to be better than Cox!!!!!!!!!!
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  6. User Score
    1
    April 7th, 2019 San Diego, CA
    2 people found this review helpful!
    Purchasing a Cox Homelife system…being assured I would be able to cancel during the 6 month trial period…I had high hopes of being able to secure my home when away for half of each year. When I questioned…in advance of signing on the dotted line…of the recording capabilities of the system I was told I have fifty FREE recordings per camera each day.
    However…the 720 mp cameras would never show a clear image of any object…even my stationary car…which appeared someone took a baseball bat to the hood…windshield leaving me freaked out about this sabotage to my nice car. Upon seeing the car firsthand at was relieved to see no damage at all…but the cameras’ images are soo poor one would never be able to identify a possible criminal caught in the act if it were to happen. What good is this for catching a perpetrator.
    When contacting Homelife repeatedly…a should have kept a tally…I could not get any response to the problem with recording long term…by 11:00 am the fifty FREE recordings were used up from slight breezes…turn down camera sensitivity…get no recordings.
    I wanted to buy or rent a dvr recording device…not offered during their transition to the cloud storage capabilities…which when ready I was assured I would be notified for getting this feature…NO COMMUNICATION.
    Finally wishing to cancel before my 6 month trial period…I would be told a supervisor will call you in the next day or two…NOPE…no emails…NADA.
    Again calling back…told the same thing…NOPE.
    There goes the 6 month threshold for a completion refund of all incurred costs.
    So I stopped paying the $60.00/month payments for a service which was leaving my property 100% unprotected…THEN my bill for Homelife jumped to 500 dollars…then the following month it went to $871.24 for what? For not paying for an incompetent service from the get go…probably the amount to pay off the two year contract which ONE IS OBLIGATED to deal with without having the opportunity to cancel before the 6 month trial period as promised…because this CORRUPT BUSINESS plays smoke and mirrors with its customers/victims in order to profit on the unsuspecting people who really are POWERLESS against this entity simply by initiating a service sounding great from the sales representative…but the reality over the course of business dealings…leaves me knowing just how CRIMINAL this COX HOMELIFE entity is…at the expense of the little guy…just trying to protect the most valuable asset…the home.
    Read More
  7. User Score
    0
    March 30th, 2019
    2 people found this review helpful!
    So bad it’s almost comical. Told there would be no fee for installation. Guess what? Just got a bill with a charge for installation. Told that my plan was changing and this I had no other option than to pay a higher rate or add HomeLife. Tried to call the rep back. Left messages. No response. Now trying to LiveChat. Nobody is coming on to answer my questions. Horrible company. Do not trust them.
    Read More
  8. User Score
    0
    February 25th, 2019 Roanoke, VA
    0 people found this review helpful!
    Cox eliminated CVR playback on their web portal. I was informed by a customer service rep that CVR playback is only available through a smartphone app which I do not have and do not want. I am a disabled shut in and now my security cameras are virtually useless.
    Read More
  9. User Score
    0
    February 15th, 2019 Phoenix, AZ
    5 people found this review helpful!
    I have had the Cox “bundle” of services and I’m over fed up!!! I have a pre-wired home and now have a combination of a “take over” system and wireless sensors. Over the past two years, it only works right part of the time and response time is poor at best. The last two times I have had to go out of town, the system failed and Cox was of little help without major fit throwing on my part. ( at my age, I can throw a MAJOR fit). I had to inconvenience my friend who lives an hour away, to come over for two days while they fiddle farted around and still managed to screw it up. At least they got the siren off after about 20 hours. Then they said MY equipment was not comparable- THEY are the ones who provided and installed it. Then they offered to turn it off until I got back!!!! REALLY? That’s your best suggestion? I’m ready for a Change to patrolling scorpions if it will get rid of them from protecting our home and lives.
    Don’t trust them with home security- let them stick to cable.
    Read More
  10. User Score
    0
    February 13th, 2019
    2 people found this review helpful!
    Purchased when you were able to record from a Desktop. Now only from a small cell phone screen. They did away with CVR on desktop. So the view goes from a 25 inch video monitor to your cell phone size screen…..horrible. Want to cancel but wont let me until contract is up. Never again.
    Read More
  11. User Score
    0
    February 9th, 2019
    1 people found this review helpful!
    I have had the absolute worst experience with Cox Homelife and I do not recommend this system for various reasons. When my home was burglarized, the alarm monitor called to ask if the police should be sent. I said yes, and they showed up 20 hours later. After sending in all documents to get my $500 refund, they denied it. Then unbeknownst to me, three false alarms over the course of a few months occurred and I was fined $200 apiece to the police department/city. I am completely disappointed with this system and I sincerely advise any prospective consumer to go elsewhere for a home security system.
    Read More
  12. User Score
    7
    January 3rd, 2019
    1 people found this review helpful!
    Product is fairly easy to use and set up
    So far customer service in my area has been great. With the app on my phone it’s very convenient to “set it and forget it”. I especially love the smart bulbs that come with it.
    Read More
  13. User Score
    1
    December 5th, 2018
    2 people found this review helpful!
    will cancel cox bundle service. Particularly Homelife portal service eliminates desktop video playback. I know that i’ve paid for this subscription .
    FUTURE CUSTOMER BEWARE OF COX CABLE SERVICE.
    Read More
  14. User Score
    0
    November 10th, 2018 Phoenix, AZ
    5 people found this review helpful!
    The internet is slow, the cameras work when they want to, and it took 2 techs at my house for over 8 hours just to get it to this level. My house is so wrapped in wires it looks like a mummy. Not only is the service poor and the salesmen shoddy, but Homelife is a whole new level of terrible. I called Cox and got transferred over and over. The representatives do not listen or care. The final representative from Cox Homelife implied that I was illiterate and did not understand the representative that set up my service. I was never about some charges and they are no where to be found in any of the paper work I was given, finally found them in one of hundreds of emails snuck in with a 1 of 4 charge in parenthisis. He also made it seem like more unexpected charges could be on the way. I was supposed to pay all the fees up front, paying almost $800 in the first two bills, this was snuck away from the other in order to falsely make me feel like I was getting a better deal. The service is over priced and outdated. The customer service reps are full of it. Cox itself isn’t great, but Homelife is like a malignant tumor growing off a huge benign one. This company is a giant scam, no wonder they make you sign such a long contract. I wish I checked reviews before I got it. Sadly I needed the cameras and in home Wifi fast due to an issue with a relative. I was in a rush and didn’t think, even felt a little trust since they are a pretty big company. I trusted them and that was my fault that I will pay up for. I just hope this helps others make the right choice.
    Read More
  15. User Score
    0
    November 7th, 2018 Gilbert, AZ
    5 people found this review helpful!
    DO NOT waste your money on this company. We have the top tier packages and pay $15 extra for the outdoor monitoring and the camera NEVER works yet we still are charged $15 for that specific service on top of the monthly fee overall. This company should stick with cable and internet.
    Read More
  16. User Score
    0
    October 30th, 2018
    2 people found this review helpful!
    Cox Homelife is the worst company I have every dealt with in my entire life. I have spent over 20 hours talking to I don’t even know how many customer service reps. Each customer service rep says that the previous rep entered things wrong and then they end up making it worse. They installed an alarm system that never worked since day one. The came out 4 times and even the supervisor put in the notes system not able to work in home due to thick walls. Then they not only still charge me for the alarm and equipment but also for over $1k in cameras that never even left their truck! I haven’t done a review on anything in many many years but this company is absolutely insane. I would not have my worst enemy deal with them (or maybe I would). Now it shows my service for internet and phone is being disconnected due to non payment because I won’t pay almost $2k for services plus they want me to pay cancellation fees for services I DO NOT HAVE!! Whatever you do, DO NOT USE COX HOMELIFE!
    Read More
  17. User Score
    1
    October 30th, 2018
    4 people found this review helpful!
    I was lied to about the bundle package. Spent hours and hours and hours trying to cancel this TERRIBLE service. Cox cable will not handle Homelife customer service, you have to be transferred to people who don’t care at all about you. I suffered for two years after spending all those hours out of my lifetime I will never get back while trying to cancel this TERRIBLE service. The technician installed the useless monitor into my kitchen electrical outlet with a security hex screw. I do not have the tools to get it out of the outlet. There is a $304 charge on my bill for the useless monitor I can’t get out of the outlet to turn in now that I’m finally free (not free).from Homelife. Called to ask if I can’t get the monitor out, how am i supposed to return it? As usual, got transferred to Homelife. They can send out a technician for $100 to get it out. Typical, whatever I will buy the tool to return the $20 piece of junk they are trying to charge $304 on my bill. If there is a class action lawsuit I would like to be involved.
    Read More
  18. User Score
    5
    October 22nd, 2018 Baraboo, WI
    1 people found this review helpful!
    When it works it’s great. However we were out of state for 6 weeks. In week 5 my garage camera stopped working. Said “Camera Offline”. I called tech support. Tech said the only way to reset my camera was to unplug and reply it in, hence rebooting the camera. Since I’m 1,800 miles away, that is not possible. The security system is not reliable. I will need to have redundant systems. I plan to install Amazon’s Blink cameras as backups.
    Read More
  19. User Score
    1
    October 7th, 2018
    3 people found this review helpful!
    You can no longer access the CVR Video Playback function from your desktop. Only on a mobile device…….This just changed a few weeks ago. I complained and they opened up a ticket. Never got back to me after a week. I called in and was told the desktop function to view CVR was going away. Closed the ticket as fixed.So now I can only view a 30 unit apartment building recorded video on a little 2-3 inch screen. I will be canceling this service
    Read More
  20. User Score
    0
    September 27th, 2018
    4 people found this review helpful!
    We were looking for cable and internet with limited options in a new city. Cox offered us a bundle with a phone line that we didn’t need, but it was cheaper. Upon installation, we were told it was cheaper to get the security system instead of the phone line with the same bundle. We were promised that the contract would be the same. It’s our fault for not reading the fine print.
    Not only is the system itself unusable, but they locked us in for two years. They told us it’s $600 to cancel. So we either have to pay for a year upfront or cancel. I am trying to get the problems with my system fixed so that it’s not just a waste. Nothing. I’m just going to have to stomach the cancellation fee or justify giving them more money in the long run.
    Read More

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Our Score
7.4
User Score
1.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.99-54.99

Install & Equipment Fee

$99

Contract Length

24 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

135
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,392