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Reviews for Cox Homelife | 2019 Home Security Company Reviews
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Reviews for Cox Homelife | 2019 Home Security Company Reviews

Cox Homelife

Read reviews from real customers of Cox Homelife (read reviews).
Only available in 16 states.

Our Score
7.4
User Score
1.6
Our Score
7.4
User Score
1.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.99-54.99

Install & Equipment Fee

$99

Contract Length

24 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

140

This Review is maintained by Chase Sagum

Review Last Updated: September 20, 2019

Cox Homelife is a major player in the home security industry. Founded by James M. Cox in 1898, Cox Communications has been a tried and reputable company for decades. Cox’s annual in-kind and direct cash contributions exceed $100 million, with a community outreach focus on youth and education initiatives. Cox Homelife security equipment is high quality and robust. In addition, Cox owns and operates six different central monitoring stations located throughout the United States. These stations are UL listed and fully redundant.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#13
Reviews for Cox Homelife | 2019 Home Security Company Reviews

1.6
$29.99-54.99
$99

Cox supports customers with existing home security units and can add additional features plus monitoring. They offer two monitoring packages that start at $29.99 per month, but you must have a Cox phone, video, or Internet subscription in order to be eligible for Cox Homelife’s security solution.

Pros

Bundling Options

Cox customers can either bundle with an existing Cox subscription, or customize to meet your specific home security needs. In terms of protection, Cox Homelife offers a number of devices, including 24/7 monitoring, flood and carbon monoxide monitoring, smoke and heat detection, and both a battery and cellular network backup.

Technology

Users can access their Cox home security system through the interactive touchscreen, online, or through Cox Homelife’s mobile app. There, they can gain access to live and recorded video monitoring, receive text or email alerts, and even control security and energy features in their home, such as lights, small appliances, doors, and the thermostat.

Home Automation Options

Cox Home Security provides customers with a package home automation deal on top of a home security system when you purchase the “Preferred” security package. This is their top package that combines some security, video surveillance, and home automation. For $39.99/month for 24 months customers get the following:

  • Battery and cellular network backup
  • 24/7 professional monitoring
  • Access via web, smartphone and tablet
  • SMS text and email alerts
  • Smoke/heat detection
  • Water/flood monitoring
  • Carbon monoxide monitoring
  • Secure live video viewing or recording
  • Control lights and small appliances
  • Adjust thermostats remotely

The Cox preferred package includes many nice features that typically have to be purchased separately through other companies, such as carbon monoxide detectors, video cameras, email & text alerts, and non-Cox appliance controls (a device that allows you to remotely control lamps, TV’s, ice machines, etc.).  Another great option that Cox provides is discounts when you bundle the home automation package with other Cox services, such as TV, internet, and phone services.

Cons

Restrictions

Cox Homelife’s terms and conditions list a number of requirements customers must meet before they can sign up for a home security system. Most notably among these requirements is that Cox Homelife is only available to individuals with a current or new Cox phone, video, or internet subscription.

Specific sections of Cox Homelife’s contract to note:

Section 1

You are required to instruct all users of your alarm system on the proper operation of the system, the importance of avoiding false alarms and the duties discussed by this notice. Make sure you instruct everyone in your residence on how to use the alarm system as to avoid any false alarms and any fees incurred therein.

Section 9

Beginning on the date your alarm is installed, you will have approximately a 30-day grace period from fines for false alarms, although this grace period may vary by city, ordinance, and type of alarm. This information will be in your applicable alarm ordinance.

Fees

On top of the starter kit, Cox customers have to buy a touchscreen control hub. The Cox touchscreen comes with additional charges in the form of a $3.00 monthly fee. In addition to the touchscreen fee, customers may be required to pay up to $99.00 upfront before their security system can be installed. Access to recorded video monitoring requires an additional monthly fee.

Only Available in 16 States

Cox Homelife is only licensed to sell home security in the following states:

  • Arizona
  • Connecticut
  • Florida
  • Idaho
  • Nebraska
  • Kansas
  • Ohio
  • Virginia
  • Arkansas
  • California
  • Iowa
  • Georgia
  • Louisiana
  • Oklahoma
  • Nevada
  • Rhode Island

 

Common Complaints

Cox reviews report several service complaints against Cox Homelife security. These complaints include unhelpful customer service representatives, and extended periods before Cox will respond to questions or issues. Some customers have reported issues with the required touchscreen device, and failure on the part of Cox to resolve these issues in a timely manner. You can read more Cox Homelife reviews after “Our Recommendation” below.

View Top-Rated Home Security Companies

Our Recommendation

Cox Homelife offers bundling options, quality security technology, and home automation options. However, there are strict requirements for customers and added fees that make it a less convenient and affordable option for consumers. Since there are also numerous customer complaints regarding Cox Homelife service and their security systems, we recommend going with a reputable company like Protect America and Frontpoint.

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140 Cox Homelife Reviews

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  1. User Score
    0
    April 17th, 2018 Scottsdale, AZ
    5 people found this review helpful!
    Customer service was horrible …. was transferred to 5 different people stating that it is not them dealing with Billing/Changing service …
    Read More
  2. User Score
    0
    April 6th, 2018
    7 people found this review helpful!
    A lot of hidden things Cox Homelife doesn’t tell you when signing up. Bugs set off your cameras they fly by at night even at the lowest setting. Thus, you only get video up to 50 per 24 hrs. Never was told this by salesmen.. so by morning you are over quota for video monitoring. So break ins during the day or night do no get videos. Oh but they have a NCR recorder for 12.99 per month . More added to your monthly bill. Techs come out and tell you you can reset your videos to zero through the homelife portal. Lie lie lie. I could go on. Customer service reps are rude and say, it is what it is. They never offered a month to month option, it had to be a 2 year contract. Baloney. This is the worst service and Cox don’t care. Buyer beware, do not buy this bogus system. I just had to JD antennas delivered today. If they work well, I’m cutting the cable. Do not buy this crap. I am going to social media to warn people not to buy this garbage service.
    Read More
  3. User Score
    0
    March 28th, 2018
    7 people found this review helpful!
    Cox Homelife is a disaster from top to bottom. Glitches with the app, glitches with the hardware at the door, glitches with the firmware, and updates that require the owner to disconnect their door and reset and reassemble. Hard to do with you are in another country or travelling. But the worst of all is the customer service by the supervisors. I have been fighting for two months to get the refund that I am entitled to since their contract states that if the issue is not resolved after 4 visits then a full refund will be granted. Two months of calling and receiving a run around. Then yesterday I discovered that a supervisor by the name of Johnathan disconnected my Cox Homelife without telling me meaning that my home now is not covered for smoke, fire or burglar alarms. How can they call themselves a home security service and do such a thing? What if I didn’t notice and something happened at my home while I was away? So I called and demanded an explanation only to be told that Johnathan would be “reaching out” to me immediately with an explanation for his actions as well as where we presently stand in our contract. I have received no phone call. DO NOT BELIEVE THE COX COMMERCIALS. Their coverage will not provide you with that ease of security that the commercial promises. The shocking thing is that this isn’t new with Cox. As I read through the negative reviews they are endless with the same stories being repeated year after year after year. Save your money and get a security system elsewhere.
    Read More
  4. User Score
    0
    March 16th, 2018
    5 people found this review helpful!
    Homelife is HORRIBLE! I tried to cancel 2 days after it was installed and was told I was stuck in a contract. I have a mental disability and when I called they wouldn’t let me talk and it got triggered. Spent 4 months in the hospital and they still won’t help me. DO NOT GET COX AND WASTE YOUR MONEY!!!!
    Read More
  5. User Score
    0
    February 15th, 2018
    5 people found this review helpful!
    Do not purchase cox home life. The worst decision ever. Their customer service is appalling. The customer service representatives are rude and unhelpful, they pose as supervisors and they will hang up and not help with any issues. I have called to cancel my service for the past 9 weeks because the sensors stopped working and there was no communication between the monitor and the room sensors. For the past 9 weeks I have been jerked around and been told that a supervisor would get back to me and to this day one has yet to call me.
    Read More
  6. User Score
    0
    February 7th, 2018
    6 people found this review helpful!
    Cox all around is horrible. The internet service and Home life security system. They don’t care about their customers and they are rude. All they care about is taking your money and telling you how sorry they are for their horrible service and equipment. I will continue to let people know how dissatisfied I am with Cox. And I definitely will not recommend anyone to their services. I am going to take my service elsewhere.
    Read More
  7. User Score
    1
    January 22nd, 2018
    5 people found this review helpful!
    Horrible customer service took. almost an hour to reach the resolutions dept. Then the guy had an attitude and a half. I just want my homelife disconnected because I have tried to get them to fix the security service and they have not been able to as well as have refused to respond to my requests to fix the system for over a month.
    Read More
  8. User Score
    1
    January 3rd, 2018
    3 people found this review helpful!
    They totally messed with my contract dates. Good news…. i kept copies of the original contract.
    Read More
  9. User Score
    0
    December 19th, 2017 Las Vegas, NV
    5 people found this review helpful!
    The cox app for homelife sucks. It often does not connect with system in my house, so you have to stop and restart your phone to get to work, big pain. I had a fob which broke twice, the first time they replaced the second time they told me they did not carry them anymore. They were happy to sell it to me and take my money but once they figured out they were selling junk got rid them and left me high and dry. Did not offer to refund any of my money. Plus i pay for a maintenance agreement. So that means they decide what to maintain and change it when they want. Your best bet go somewhere else.
    Read More
  10. User Score
    0
    December 14th, 2017
    4 people found this review helpful!
    All and all they just suck can’t wait for my 2 year contract to expire it has been an awful experience if your thinking about getting any services from cox run away and run fast because they just plain SUCK horrible horrible company.
    ????????????
    Read More
  11. User Score
    1
    November 21st, 2017 Queen Creek, AZ
    2 people found this review helpful!
    Cox changed their policy regarding international text messages part way through the contract (they will no longer send text alerts to Canadian cell phones) yet they refuse to acknowledge that they breached the contract. Cancellation fees are exhorbatent
    Read More
  12. User Score
    1
    November 6th, 2017
    4 people found this review helpful!
    Cox home life system is very bad! I have had this for 28 months and malfunction 32 times. Tried to cancel service and was told We were in a 36 month contract which was different than the 24 month contract with cox cable internet. Representatives when installed cable, Internet etc. never explained the difference. When asked home life to come out to look at the problem we were told there maybe a charge. Do not go with home life if your looking for adequate security. We paid them off and honestly very happy.
    My neighbors use ADT without any incidents. We have now have ADT for a year without any hitches.
    Read More
  13. User Score
    2
    November 1st, 2017 Henderson, NV
    3 people found this review helpful!
    I’ve been a Cox Homelife customer for 2 full years. The touchscreen provided is very poor quality with terrible sensitivity to touch and poor resolution. There are limited customer tuning selections with no options to change entry and exit times. Customer service is terrible! Both times I called to complain about the screen I was told to use the mobile app instead. They know the screens are garbage. Children’s video toys look better. For the price I pay each month I am very unsatisfied. Don’t buy Cox Homelife.
    Read More
  14. User Score
    0
    October 25th, 2017
    1 people found this review helpful!
    DO NOT get it, security personnel showed up after an hr of break in
    Read More
  15. User Score
    0
    October 13th, 2017
    2 people found this review helpful!
    Cox homelife is the worst services, I called many times because I was layoff from my job and I need it to cancel , they were trying to charge me $475 to cancel my service. They did not offer me any type of help, even the supervisor was very unprofessional.
    Read More
  16. User Score
    0
    October 5th, 2017
    4 people found this review helpful!
    With in week’s of getting system we were broken into. Home life notified us after the fact so the culprits were not caught. When asked about video was told no we didn’t have it as it was not included. This is an extra service. We were never told this when purchasing the system. Basically this system is useless. Half the time the camera will not connect on the app. VERY POOR service!
    Read More
  17. User Score
    0
    October 4th, 2017
    4 people found this review helpful!
    Sure wish I Had seen this before I signed with Cox Homelife. I should of know it was going to be bad when you had to sign a 13 page contract. Cox Homelife is not what they represents. The cameras have a decent quality but are garbage for going back to look at. If you want true security cameras, go somewhere else. PS I’ve had mine 2 weeks and it looks like I will have them for 2 years.
    Read More
  18. User Score
    0
    August 22nd, 2017
    1 people found this review helpful!
    80+ hrs of my life gone contacting lousy customer service, tech, etc TRYING to get the system to either work or be taken away (over a course of months…good thing someone keeps records for me)
    the system destroyed peace and quiet in my home (windy area) AND was a resource hog that my outdated Cox modem/router could never handle (impacting my other cox services)
    contract is meant to prey upon old, ignorant folks like me….and is so one sided that my attorney says it is a joke
    Read More
  19. User Score
    0
    August 22nd, 2017
    1 people found this review helpful!
    BEWARE. Do not waste your money . The equipment sucks ! cameras work once in a while and the quality of the image is horrible. The cameras are NOT wide angle so you need many cameras to cover larger driveway. If you have any issues with your system costumer service is clueless. They need to improve this asap. Unfortunately i am stuck in my contract but will definitely be canceling !
    Read More
  20. User Score
    0
    August 14th, 2017 Poway, CA
    5 people found this review helpful!
    I have had the worst experience with the Cox Home Life Security equipment (motion sensor specifically) and you cannot simply disarm a section permanently. Unless you pay $7.99/month + tax you have to pay $75.00/hour for a tech to come out who may or may not fix the problem. Today I’ve had he worst experience with a supervisor named Fred and a retention rep named Wren (spell?). They were so insulting and they gave me incorrect information. Unfortunately, I’m stuck with Cox Communication unless I pay over $500.00 due to a contract that I didn’t know I was subject to until installation (along with upfront charges other customers have mentioned below! So much for that bundle with no contract the sales rep told me I sign up for. The sales rep…Marisa…lied (or maybe she just didn’t know the Cox trip wires through her ignorance and just wanting a sale?)
    I’m amazed that what Cox Home Life Security does is legal. I would never recommend Cox Home Life Security or Cox Communications as a result of Home Life Security horrible customer service. Once I’m free of their imprisonment, I’ll never use their service again.
    Oh…and they went up on their service within one month of me signing up. Bunch of thieving liars!
    Read More

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Our Score
7.4
User Score
1.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.99-54.99

Install & Equipment Fee

$99

Contract Length

24 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

140
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,431