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Reviews for Cox Homelife | 2019 Home Security Company Reviews
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Reviews for Cox Homelife | 2019 Home Security Company Reviews

Cox Homelife

Read reviews from real customers of Cox Homelife (read reviews).
Only available in 16 states.

Our Score
7.4
User Score
1.6
Our Score
7.4
User Score
1.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.99-54.99

Install & Equipment Fee

$99

Contract Length

24 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

140

This Review is maintained by Chase Sagum

Review Last Updated: September 20, 2019

Cox Homelife is a major player in the home security industry. Founded by James M. Cox in 1898, Cox Communications has been a tried and reputable company for decades. Cox’s annual in-kind and direct cash contributions exceed $100 million, with a community outreach focus on youth and education initiatives. Cox Homelife security equipment is high quality and robust. In addition, Cox owns and operates six different central monitoring stations located throughout the United States. These stations are UL listed and fully redundant.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#13
Reviews for Cox Homelife | 2019 Home Security Company Reviews

1.6
$29.99-54.99
$99

Cox supports customers with existing home security units and can add additional features plus monitoring. They offer two monitoring packages that start at $29.99 per month, but you must have a Cox phone, video, or Internet subscription in order to be eligible for Cox Homelife’s security solution.

Pros

Bundling Options

Cox customers can either bundle with an existing Cox subscription, or customize to meet your specific home security needs. In terms of protection, Cox Homelife offers a number of devices, including 24/7 monitoring, flood and carbon monoxide monitoring, smoke and heat detection, and both a battery and cellular network backup.

Technology

Users can access their Cox home security system through the interactive touchscreen, online, or through Cox Homelife’s mobile app. There, they can gain access to live and recorded video monitoring, receive text or email alerts, and even control security and energy features in their home, such as lights, small appliances, doors, and the thermostat.

Home Automation Options

Cox Home Security provides customers with a package home automation deal on top of a home security system when you purchase the “Preferred” security package. This is their top package that combines some security, video surveillance, and home automation. For $39.99/month for 24 months customers get the following:

  • Battery and cellular network backup
  • 24/7 professional monitoring
  • Access via web, smartphone and tablet
  • SMS text and email alerts
  • Smoke/heat detection
  • Water/flood monitoring
  • Carbon monoxide monitoring
  • Secure live video viewing or recording
  • Control lights and small appliances
  • Adjust thermostats remotely

The Cox preferred package includes many nice features that typically have to be purchased separately through other companies, such as carbon monoxide detectors, video cameras, email & text alerts, and non-Cox appliance controls (a device that allows you to remotely control lamps, TV’s, ice machines, etc.).  Another great option that Cox provides is discounts when you bundle the home automation package with other Cox services, such as TV, internet, and phone services.

Cons

Restrictions

Cox Homelife’s terms and conditions list a number of requirements customers must meet before they can sign up for a home security system. Most notably among these requirements is that Cox Homelife is only available to individuals with a current or new Cox phone, video, or internet subscription.

Specific sections of Cox Homelife’s contract to note:

Section 1

You are required to instruct all users of your alarm system on the proper operation of the system, the importance of avoiding false alarms and the duties discussed by this notice. Make sure you instruct everyone in your residence on how to use the alarm system as to avoid any false alarms and any fees incurred therein.

Section 9

Beginning on the date your alarm is installed, you will have approximately a 30-day grace period from fines for false alarms, although this grace period may vary by city, ordinance, and type of alarm. This information will be in your applicable alarm ordinance.

Fees

On top of the starter kit, Cox customers have to buy a touchscreen control hub. The Cox touchscreen comes with additional charges in the form of a $3.00 monthly fee. In addition to the touchscreen fee, customers may be required to pay up to $99.00 upfront before their security system can be installed. Access to recorded video monitoring requires an additional monthly fee.

Only Available in 16 States

Cox Homelife is only licensed to sell home security in the following states:

  • Arizona
  • Connecticut
  • Florida
  • Idaho
  • Nebraska
  • Kansas
  • Ohio
  • Virginia
  • Arkansas
  • California
  • Iowa
  • Georgia
  • Louisiana
  • Oklahoma
  • Nevada
  • Rhode Island

 

Common Complaints

Cox reviews report several service complaints against Cox Homelife security. These complaints include unhelpful customer service representatives, and extended periods before Cox will respond to questions or issues. Some customers have reported issues with the required touchscreen device, and failure on the part of Cox to resolve these issues in a timely manner. You can read more Cox Homelife reviews after “Our Recommendation” below.

View Top-Rated Home Security Companies

Our Recommendation

Cox Homelife offers bundling options, quality security technology, and home automation options. However, there are strict requirements for customers and added fees that make it a less convenient and affordable option for consumers. Since there are also numerous customer complaints regarding Cox Homelife service and their security systems, we recommend going with a reputable company like Protect America and Frontpoint.

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140 Cox Homelife Reviews

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    Sort By:

  1. User Score
    0
    July 27th, 2017
    0 people found this review helpful!
    The representative didn’t show up for the initial appointment.
    Read More
  2. User Score
    0
    July 27th, 2017 Scottsdale, AZ
    1 people found this review helpful!
    Up front cost of over $900 that was not disclosed to us. Monitoring devices with two cameras cost us over $200 per month because you must have internet and phone services. Were not living in the home yet so, needed none of those. Poor customer service
    Read More
  3. User Score
    0
    July 11th, 2017 Phoenix, AZ
    5 people found this review helpful!
    I had Cox Security for almost a year. It did what I expected it to which wasn’t very much. My big issue is I had canceled it and my TV service on 7-7-17 due to some big personal issues between myself and Cox. They were fine with disconnecting it and I even turned in all my equipment on 7-8-17. The issue is that on 7-9-17, I had come home after running some errands to find my cox box at the side of my house damaged, some of my cable lines damaged, and the stucco on my house damaged. After talking to my neighbors since I couldn’t use my cameras from cox that I had paid for to see who had done it, I had found out that it was someone driving a truck with a cox logo and wearing a cox uniform. When I called to find out if someone was suppose to be out, the rep told me that there was no one out there from cox and refused to note my account that someone had been our nor allow any sort of follow up with the issue. How can you trust a security company that will damage your house when they know you don’t have a security system?
    Read More
  4. User Score
    0
    July 10th, 2017
    6 people found this review helpful!
    Cox homelife is a complete scam. The sales reps will come and tell you to E-sign and not to worry about the 24 month contract. You can cancel at any time with no penalties. Hurry up and sign. Then your stuck for 2yeats with penalties if you try to cancel. Just google the review and see for yourself. Somebody needs a class action suit!!!!
    Read More
  5. User Score
    2
    July 2nd, 2017
    0 people found this review helpful!
    Most of the time it does not or take forever to sign in to your mobile app.
    Read More
  6. User Score
    0
    June 27th, 2017 Phoenix, AZ
    3 people found this review helpful!
    I replaced ADT with Cox Homelife. I had it for just under 2 weeks before everything stopped working. They could not send out a repair person for several days. I asked to be transfered to cusotmer service that deals with cancelation. I tried to cacell because it was horrible service and equipment. i was on hold for 30 minutes before speaking to someone. They said there is no time limit on cancelation and I had to pay the $700 to cancell.

    STAY AWAY from homelife

    Read More
  7. User Score
    0
    June 27th, 2017 Bonifay, FL
    2 people found this review helpful!
    Cox homelife portal website stinks! It’s slow and the playback video skips and/or takes forever to load. The website portal renders their security/monitoring service absolutely useless. They used to have the classic view edition of the homelife portal that worked fine but leave it to cox to screw everything up. My advise to Cox is: Bring back the classic view or fix the current portal.
    Read More
  8. User Score
    3
    June 19th, 2017
    1 people found this review helpful!
    we have the homelife full security system paid over $2000 for equipment and install , when it works it fine but the cameras hardly ever come up when you need them. i was told if i upgraded my bandwidth for another $55 per month would work properly, wrong answer. Have had them to the house they reduced the frame rate and downgraded the resolution on the cameras and they still suck . Until they fix this problem i would not buy this system again. The service people are nice and try to help but they have poor equipment or they are selling something that doesn’t deliver what they promise . i have other systems in other houses i own so i have good comparisons and know what I’m talking about .
    Read More
  9. User Score
    0
    June 10th, 2017
    1 people found this review helpful!
    Sales rep will tell you what ever they need to to get the sale. You will end up with a sky high bill and the customer service department don’t even know the proper portal call to help assist you. They don’t tell you that they charge for mounting cameras that is not included in the installment original amount. Customer service also have no idea of theorniwn extensions. The service is good but you will get raped out of your money. So please don’t be naive and listen to what the sale reps or installers tell you before signing. Please read and make sure you record your documention and be sure to record every rep you speak with because each rep tell you something different and you will end up with alot of hidden fees.
    Read More
  10. User Score
    2
    May 31st, 2017 Aliso Viejo, CA
    1 people found this review helpful!
    What a rip off the system cost us and to have half-assed service. Half of the time the camera doesn’t connect and work. I am cancelling and going back to our old system.
    Read More
  11. User Score
    0
    May 18th, 2017 Lorton, VA
    1 people found this review helpful!
    The reps who came out to install were always nice but it took several months to get the equipment to set up right. The touchscreen monitor never worked well and it caused the alarm to go off a few times. When we called to complain- they said they were aware but did not have new version yet. We bought a new home and had to cancel services but they are charging an early termination fee- $1,000 dollars. We paid half and called several times to try and waive the fee but the original service representative who is understanding passes it off to the supervisor that never calls back. We’ve called 7+ times and between being on hold and promised a call back- not one “supervisor” has called us. They sent the bill straight to collections.

    DO NOT get there service unless you want malfunctioning equipment and customer service that doesn’t exist. Any other company would be better!

    Read More
  12. User Score
    0
    May 6th, 2017
    1 people found this review helpful!
    Poor quality. Constantly crashes.
    Read More
  13. User Score
    0
    April 28th, 2017 Newport News, VA
    4 people found this review helpful!
    I Have Cox Bundle package. So I decided to go with Cox Home life System. Since Day of Installment had problems with the system. A BIG ISSUE was the long process of Telling and Cox Finally come and get the System out of My house. Now I am waiting for the Retention Department to send MY Money BACK.

    V/R
    Curtis

    Read More
  14. User Score
    10
    April 18th, 2017
    2 people found this review helpful!
    Already have COX, so, it was pretty much seamless for us. Rep was very helpful, Rafael McClain, and gave us a great impression of the company. We have been with COX for 23 years and are pleased with service, though price increases have been a bit substantial over the years.
    Read More
  15. User Score
    0
    March 29th, 2017 Lincoln, NE
    4 people found this review helpful!
    As soon as they get you signed up, they are a typical Cox company. The fees, equipment costs, and service costs are outrageous. $245 early termination fee after I sold the house. Over $1200 for the equipment. Salesperson failed to mention that the customer has to go buy a permit to have the cops show up if the alarm trips. Otherwise, the alarm goes off, but nobody shows up because they DON’T HAVE PERMISSION! Do yourself a favor and LOOK AROUND!!!!
    Read More
  16. User Score
    0
    March 24th, 2017
    9 people found this review helpful!
    Horrible! is the word I can use on here. I have had nothing but trouble with my Cox home life system 2 techs have been to my home to check it, they all say something different about the system.
    COX HOME LIFE refuses to let me out of a 2 year contract unless I pay a $670 fee, while only having the system for a month! they say its a 3 day cancellation Period! who does that!

    there is a early Termination of 6 months but they say I don’t qualify for that. I have missed 2 days of work waiting for Techs to come, its unreal!!! I have decided to Shut the system off, put it all back in my closet and pay the monthly Fee for the system that has nothing but problems. that is how I am dealing with COX HOME LIFE!!! I do not recommend it at all, and there customer service people are just as bad. Rude!!

    Read More
  17. User Score
    0
    March 23rd, 2017 North Providence, RI
    6 people found this review helpful!
    Cox Representative wasn’t truthful to me upon signing up.
    The sensors for the windows and doors are stick on and are poor quality.
    When calling Cox Homelife with an error on my bill the Retention Specialist laughed at me when I informed him of my concern.
    They only gave me 2 sensors for my 12 windows and doors and charged me $300 just for the additional 10 sensors that just stick on. They are charging me $800+ to cancel. But it’s worth it not to work with a company like Cox Homelife / Cox Communications.
    Read More
  18. User Score
    0
    March 21st, 2017
    7 people found this review helpful!
    I have never posted a single complaint on social media but I can only hope to deter other people from wasting their time and money on home security from Cox Homelife. They installed their system into our home in December 2016 (3 months ago) with the promise that if we had issues that could not be resolved and the system did not function properly, that they offer a money back guarantee on installation and home monitoring fees. As a Cox customer for the past 15 years, I am utterly shocked that we “do not qualify” to get our $700 reimbursed for the installation of the system they installed which DOES NOT WORK and after all we have gone through in the short time it has been installed. One of our main concerns was the camera monitoring that they feature on all of their TV advertisements to keep an eye on your small children. We installed them on our first level of our home in hopes to check in on our 1 and 3 year old children when they are left with a nanny. Our cameras only work about 20% of the time AND our alarm randomly goes off in the middle of the night by sensors loosing connectivity. I’m told the root of the issue is that our baby monitors are interfering with the alarms signals. We have been woken at night (2am, 4am, etc) with the alarm blaring, waking our young children and being terrified that someone has broken into the house. We have also had visits from the police department who plan to fine us $200 the next time a false alarm occurs. We have had service from Cox 3 times since it was installed 3 months ago, I have spent hours on the phone with them and all Cox can tell me is to discontinue using my baby monitors and they want to keep sending technicians to my home. I am currently expecting our third baby in a few months and baby monitors are not going anywhere in my home. We are now too scared to arm the system at night in fear of it waking our entire house with another false alarm… but we are still being billed the $47.99 per month and they have no plans to credit us for anything. Do not trust this company and they do not stand behind the so-called guarantee they advertise.
    Read More
  19. User Score
    0
    March 20th, 2017
    3 people found this review helpful!
    Dishonest in their sales tactics, unable to reach anyone on the phone when you need help, product serves no purpose and a huge penalty for cancelling the contract, as in I was quoted $800 today for terminating with 12 months remaining. Today I have come to really dislike COX.
    Read More
  20. User Score
    0
    March 17th, 2017 Mesa, AZ
    4 people found this review helpful!
    The thermostat hasn’t worked correctly from the day it was installled. We have had 3 separate service visits. The first 2 service visits revealed the thermostat was hooked up incorrectly. When we put the AC on it turned on the heater. The next problem was that the thermostat would go back to 85 F by default. I would come home to a hot house.
    Read More

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Our Score
7.4
User Score
1.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.99-54.99

Install & Equipment Fee

$99

Contract Length

24 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

140
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,431