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Cox Homelife

Read reviews from real customers of Cox Homelife (read reviews).
Only available in 16 states.

Our Score
7.4
User Score
1.6
Our Score
7.4
User Score
1.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.99-54.99

Install & Equipment Fee

$99

Contract Length

24 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

134

This Review is maintained by Chase Sagum

Review Last Updated: July 17, 2019

Cox Homelife is a major player in the home security industry. Founded by James M. Cox in 1898, Cox Communications has been a tried and reputable company for decades. Cox’s annual in-kind and direct cash contributions exceed $100 million, with a community outreach focus on youth and education initiatives. Cox Homelife security equipment is high quality and robust. In addition, Cox owns and operates six different central monitoring stations located throughout the United States. These stations are UL listed and fully redundant.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$99

#3

4.7
$29.99-45.99
$99

#13
CoxHomeLife-Logo

1.6
$29.99-54.99
$99

Cox supports customers with existing home security units and can add additional features plus monitoring. They offer two monitoring packages that start at $29.99 per month, but you must have a Cox phone, video, or Internet subscription in order to be eligible for Cox Homelife’s security solution.

Pros

Bundling Options

Cox customers can either bundle with an existing Cox subscription, or customize to meet your specific home security needs. In terms of protection, Cox Homelife offers a number of devices, including 24/7 monitoring, flood and carbon monoxide monitoring, smoke and heat detection, and both a battery and cellular network backup.

Technology

Users can access their Cox home security system through the interactive touchscreen, online, or through Cox Homelife’s mobile app. There, they can gain access to live and recorded video monitoring, receive text or email alerts, and even control security and energy features in their home, such as lights, small appliances, doors, and the thermostat.

Home Automation Options

Cox Home Security provides customers with a package home automation deal on top of a home security system when you purchase the “Preferred” security package. This is their top package that combines some security, video surveillance, and home automation. For $39.99/month for 24 months customers get the following:

  • Battery and cellular network backup
  • 24/7 professional monitoring
  • Access via web, smartphone and tablet
  • SMS text and email alerts
  • Smoke/heat detection
  • Water/flood monitoring
  • Carbon monoxide monitoring
  • Secure live video viewing or recording
  • Control lights and small appliances
  • Adjust thermostats remotely

The Cox preferred package includes many nice features that typically have to be purchased separately through other companies, such as carbon monoxide detectors, video cameras, email & text alerts, and non-Cox appliance controls (a device that allows you to remotely control lamps, TV’s, ice machines, etc.).  Another great option that Cox provides is discounts when you bundle the home automation package with other Cox services, such as TV, internet, and phone services.

Cons

Restrictions

Cox Homelife’s terms and conditions list a number of requirements customers must meet before they can sign up for a home security system. Most notably among these requirements is that Cox Homelife is only available to individuals with a current or new Cox phone, video, or internet subscription.

Specific sections of Cox Homelife’s contract to note:

Section 1

You are required to instruct all users of your alarm system on the proper operation of the system, the importance of avoiding false alarms and the duties discussed by this notice. Make sure you instruct everyone in your residence on how to use the alarm system as to avoid any false alarms and any fees incurred therein.

Section 9

Beginning on the date your alarm is installed, you will have approximately a 30-day grace period from fines for false alarms, although this grace period may vary by city, ordinance, and type of alarm. This information will be in your applicable alarm ordinance.

Fees

Cox Homelife customers are required to purchase their touchscreen (not included in the starter kit). The Cox touchscreen comes with additional charges in the form of a $3.00 monthly fee. In addition to the touchscreen fee, customers may be required to pay up to $99.00 upfront before their security system can be installed. Access to recorded video monitoring requires an additional monthly fee.

Only Available in 16 States

Cox Homelife is only licensed to sell home security in the following states:

  • Arizona
  • Arkansas
  • California
  • Connecticut
  • Florida
  • Georgia
  • Idaho
  • Iowa
  • Louisiana
  • Kansas
  • Nebraska
  • Nevada
  • Ohio
  • Oklahoma
  • Rhode Island
  • Virginia

Common Complaints

Cox reviews report several service complaints against Cox Homelife security. These complaints include unhelpful customer service representatives, and extended periods before Cox will respond to questions or issues. Some customers have reported issues with the required touchscreen device, and failure on the part of Cox to resolve these issues in a timely manner. Check out Cox Homelife reviews below to see what else customers noted about the home security company.

View Top-Rated Home Security Companies

Our Recommendation

Cox Homelife offers bundling options, quality security technology, and home automation options. However, there are strict requirements for customers and added fees that make it a less convenient and affordable option for consumers. Since there are also numerous customer complaints regarding Cox Homelife service and their security systems, we recommend going with a reputable company like Protect America and Frontpoint.

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134 Cox Homelife Reviews

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  1. User Score
    0
    November 23rd, 2014 Laguna Niguel, CA
    9 people found this review helpful!
    We decided to bundle our services with Cox after having been reasonably pleased with their Internet and TV service. We were shocked! The installation of the security wrecked the TV service and threw my VOIP business phone offline. The first power fialure we had in our town — the battery backup failed and the system failed! The very time you would want a security system. The incident damaged the batteries so completely, they have never worked properly again. We’re currently trying to cancel and dealing with the least helpful female on earth whose job is clearly to see that no one exercises the satisfaction guarantee. Buyer BEWARE!
    Read More
  2. User Score
    0
    November 18th, 2014 Chesapeake, VA
    9 people found this review helpful!
    I accidentally set the alarm off; but when I try to cancel it, it did not work. So, it was going off for about 30 minutes, and nobody from Cox called to check or anything. I called them and I was transferred more than three times and every operator asked for my account info. After many transfers, I got to the tech support on how to silence the system, but then it got disconnected. So, my wife called again; then finally, it stopped. We also told them it’s a false alarm, they asked for the secret code, and said ok. After 10 minutes, the cops arrived. I was with ADT prior to Cox and every time I accidentally set the alarm off, they call right away. With cox, they don’t…maybe some times they do but not all the time. So after our contract, we’ll move back to ADT. Or we’ll even try to get out of our contract sighting this last incident.
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  3. User Score
    2
    November 13th, 2014 Oklahoma City, OK
    6 people found this review helpful!
    I have had Cox cable, internet and home phone for many years. I decided when choosing a new security monitoring service to go with Cox Security. However, it does not seem to be a part of the Cox Communications. I can call the number I know by heart to discuss cable, phone and internet, buy not security. It is difficult for you to find the number to call concerning Cox Security. I work long hours and need to deal with billing and questions later in the evenings. This is not an issue with telephone, internet or cable, but security closes at 8pm. The Security division seems to be a third party that does not have professionalism, website presence and customer service as the Cox Communication company that I have done business with in the past. If I had known what I know now I would have gone with a different security monitoring company.
    Read More
  4. User Score
    0
    October 28th, 2014 Phoenix, AZ
    8 people found this review helpful!
    Waste of money! Went on vacation to come home to fines from police department alarm went off 5 times . Cox never notified me of any alarms all false alarms cox just referred to contract and buy out or shut up the city I live in if alarm goes off and it’s a false alarm again we are talking 500.00 please don’t waste your time with cox horrible customer service
    Read More
  5. User Score
    0
    October 1st, 2014 Las Vegas, NV
    8 people found this review helpful!
    This system is down as much as it’s up. Call about issue (alarm is going off and screen can’t be reset). THREE days for someone to come out. Three days. While the alarm is sounding. Customer service reps that have never seen a touchscreen.
    Read More
  6. User Score
    4
    September 11th, 2014 Warwick, RI
    2 people found this review helpful!
    I think Cox does a pretty good job once the system is in. Web/phone Viewing is seamless and I have no problems. The reason I give a 4 is that they say they don’t have a solution to put the cameras on a motion detector outside. add them and I will put it up to an 8-10
    Read More
  7. User Score
    0
    September 3rd, 2014 Henderson, NV
    5 people found this review helpful!
    Not ready for prime time!!! I have been a long time customer of Cox in the Las Vegas, NV area. I suffered through the early years of their entry into the ISP market in Las Vegas where you had to literally wait for hours for tech support because your system went down. The only time you could reliably reach them was in the early morning hours and even then you had to wait for an hour or more. My entire experience so far with Cox Security reminds me of those early years. The tech support has been pretty responsive but the initial sales, install and follow-up have been atrocious. The sales man did not disclose the total costs and they have been slightly greater than I expected based upon the contract. I have not received a stable bill yet, so that may work itself out. The install was done by a less than knowledgeable technician and I had to make at least three subsequent service calls to get the problems rectified. Even after the last service call, the supervisor technician left the cable modem in a non-responsive state that I had to correct. My bill is still suspect. I inquired about the taxes and the service center rep could not tell me what the taxes were based on. She eventually hung up on me. On reviewing my charges to the equipment, it appears I was charged for an outdoor camera when an indoor when was installed. The system itself seems to be functioning well. Have been able to arm/disarm both locally and on smart phones without any problems. My wife mistakenly set off the alarm and was unable to disarm in time, but was called and able to give the proper responses to avoid a call-out, even after mistakenly hitting the medical alert button. My son recently installed FrontPoint and it appears that is a much better system and less expensive. I do however, like the redundancy built into the Cox system that uses both Wi-fi and wireless-feel it gives a much better level of protection.
    Read More
  8. User Score
    1
    August 27th, 2014 Chesapeake, VA
    4 people found this review helpful!
    The service was good but I have to relocate out of the service area for work and Cox waived my termination fee for the cable, telephone and internet but stated they could not waive the home security termination fee based on the contract agreement? Wow, no consistency with this company whatsoever. First of all, I wouldn’t even be cancelling the service if I didn’t have too. I guess it’s my fault they don’t service my new area? On top of that, I can’t even use the equipment any longer and they don’t want it back. What am I supposed to do with it? Throw it away and still have to pay $300. Extremely unreasonable for a company that claims to be so customer friendly on the commercials they air every 5 minutes. I’m filing a better business bureau complaint and a grievance with the corporate office. I’d recommend going with another company if you can, the headache is not worth it.
    Read More
  9. User Score
    1
    August 19th, 2014 Las Vegas, NV
    4 people found this review helpful!
    I’ve had this system for 5 days. It has been down for two and when I called today they told me it would be two days before they could come out. That means it will be down for four days out of 7 in the first week. What’s the point? And I paid over $700 for the equipment, not counting the monthly fee.
    Read More
  10. User Score
    4
    July 29th, 2014 Peoria, AZ
    4 people found this review helpful!
    I’ve had cox home security almost a year and the service went down at least 10 times a day during first 7 months I called and was basically told unless I want to pay a large amount of money to buy out my 3 year contract there’s nothing they can do. A fee mths later I was out of town and wasn’t able to arm my home. I call and was told there’s nothing g they can do unless someone was at the home. They suggested I needed a new modem so when I returned I home I bought a 90 dollar modem from cox and things were going ok UNTIL 4th of july and I was headed out of time with my family for the weekend. Once again error can’t set alarm tried for about an hour while driving and headed towards sedona. Still error can’t arm! Called cox and was told nothing they could do unless someone was at home again! The fact that alot of people knew we were out of down I could not enjoy my holiday without turning around driving home to have the problem figured out! It took basically 3 hours out of my time and my holiday to deal with this issue! Let’s say I was extremely pissed and the customer service rep said there wasn’t any managers in office to give me a credit or even help me out of my Contract. I was told a manager would call me on Monday and get a mim of 25.00 credit for my troubles and hopefully out of my contract! No credit no phone call!! I’m very unhappy with cox and wish I would have went with att or adt…
    Read More
  11. User Score
    0
    July 20th, 2014 Mesa, AZ
    2 people found this review helpful!
    WORST SERVICE EVER! CAN’T GET IN WITH PHONE AP AND ALARM WENT OFF. POLICE CAME – NO CALL FROM COX AND WAS CHARGED 50.00 NOW TONIGHT STANDING OUT IN FRONT OF MY HOME BECAUSE I GET AN ERROR MESSAGE. TRY CALLING COX SECURITY AND KEPT ON HOLD 34 MINUTES. PHONE IS GOING DEAD. THEY STILL DON’T EVEN ANSWER THEIR PHONE! I WILL CANCEL MY SERVICE. DON’T BOTHER!! TRIED HAVING COX TRANSFER ME AND WAS IMMEDIATELY DISCONNECTED. WORST SERVICE EVER
    Read More
  12. User Score
    10
    June 25th, 2014 Las Vegas, NV
    2 people found this review helpful!
    Cox is the best in home security I have their service and they will go out their way to help you or make sure the issue is solved if there is one
    Read More
  13. User Score
    10
    November 14th, 2013 Jenks, OK
    1 people found this review helpful!
    i would never leave cox…i may lose connections once in a while but it is most always back in a few minutes…i have good service and intelligent personnel who guide me thru problems if i happen to have any….
    Read More
  14. User Score
    10
    July 25th, 2013 The Dalles, OR
    2 people found this review helpful!
    Great system, quick and professional install. System is very easy to use
    Read More

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Our Score
7.4
User Score
1.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.99-54.99

Install & Equipment Fee

$99

Contract Length

24 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

134
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,378