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#51
cpi-130x130

CPI Security

Biggest Customer Gripe: Bad Customer Service (read reviews)

Our Score
5.1
User Score
2.1

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Our Score
5.1
User Score
2.1
Rank this Company

Ratings Breakdown

Price

Monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
$99-$299

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Fees may apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
124

This Review is maintained by Chase Sagum

Review Last Updated: November 29, 2016

CPI’s custom-designed security systems have kept families and businesses in the Southeast areas safe for more than 25 years. CPI Security Systems is one of the only home security providers to design, install, monitor, and repair its own security systems. While CPI sports an impressive array of home security and automation features, the company’s poor online transparency, repeated false alarm issues, and limited availability place it several steps behind industry leaders.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.4
$19.99-$42.99
$0

#2

8.1
$34.99
$99

#3

6.5
$34.95-49.95
$99

#51
cpi-130x130

2.1
Undisclosed
$99-$299

The Good

  • Free Installation
  • Wireless Systems Available
  • Home Automation Solutions
  • Real-Time Response
  • Remote Access to View Home Activity

CPI provides free installation of its security and home automation systems to homeowners. After receiving credit approval, customers can have over $2,000 worth of security and automation equipment (i.e., security cameras, motion and glass-break sensors, door locks, carbon monoxide detectors, energy management tools, and more) installed for free. One thing we like about CPI’s security and automation system is that it supports broadband connectivity. In addition to its hard-wired system, CPI also provides a wireless system, which is both easier to install as well as remove should a customer be moving into a different home.

CPI also boasts a real-time response rate that alerts the authorities within seconds of a distress call. Customers can also choose to download the CPI Security Systems mobile app (available for both iOS and Android devices) to monitor their homes while they’re away. Through the app, customers can view security camera videos, adjust thermostat, lighting devices, door locks and more.

The Bad

  • High Installation Fee for Renters
  • “No False Alarm Guarantee” Is Misleading
  • Poor Online Transparency
  • Limited Availability

Although CPI Security Systems boasts free installation, this promise comes with several conditions. For example, the cost of a CPI security system can be extremely high if you don’t own your home, as CPI Security attaches a hefty $299 installation fee for renters. All customers, whether they rent or own, may also be required to pay additional installation fees for second-story security cameras. And though the website says customers can receive up to $2,200 in free equipment, customers are required to purchase upfront a minimum of $99 in equipment.

While the company claims a “No False Alarm Guarantee,” this term can be misleading. The specific conditions of the guarantee dictate that CPI Security Systems will compensate customers for false alarm fines incurred due to errors on CPI’s part. Several customer reviews have indeed confirmed instances of false alarms on CPI Systems. Customers should be aware that the “No False Alarm Guarantee” does not with certainty prevent all false alarms from happening. CPI will not compensate customers for false alarms due to user errors, negligence, or Acts of God. False alarms are an issue with CPI Security. Several complaints have been filed with the Better Business Bureau regarding motion sensor and door sensor activation. Other issues involve false reports of windows being open.

Aside from the technical issues, CPI Security does not clearly state the details of opening an account or service agreement. Actual monthly rates and contract lengths can vary greatly depending on the customer’s credit rating, and the CPI website yields little information for customers to reference. In order to receive an accurate quote, customers must first receive credit approval.

CPI Security Systems is only available in four states (Georgia, South Caroline, North Carolina, and Georgia), whereas top home security companies provide security services to all 50 states.

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The Bottom Line

While CPI Security Systems can provide sufficient equipment, monitoring, and automation services to customers in the southeast region of the United States, the company still lacks several important qualities found in top home security companies. CPI’s lack of usable online information, confusing and sometimes misleading terms, and extremely limited national reach are serious points of concern. Customers looking for a more straightforward home security provider with less hidden fees are encouraged to investigate our top companies.

CPI Security offers 24 hour monitoring and a “Real Time Response System” that quickly notifies security professionals when an alarm is activated. Homeowners can easily check the settings of their alarm system on the digital LCD keypad. An innovative feature available with the inTouch security package is that customers can remotely monitor your home from a smartphone or internet connection. Some of the options available remotely include: activating and deactivating alarms, receiving email and text notifications, and changing security codes.

If customers choose to add the video monitoring feature, they can remotely view the activity in their home on any mobile device. More features are included in the home automation package, such as adjusting the temperature and turning on lights remotely.

Technology and Equipment Overview

CPI Security uses 2GIG home security technology in their home security packages. The CPI Security Complete inTouch System is jam packed with awesome security products and technology:

  • Wireless or Wired Control Panel
  • 720p HD Interior Camera with Night Vision
  • Remote Keyless Door Lock
  • Remote Thermostat
  • Motion Detector
  • Fire Communicator
  • Door Contacts (3)
  • Real Time Response™ with Audio and Video Verification
  • Free apps for smartphones and tablets

Pricing and Packages

CPI Security Systems allows their customers to customize their security systems. They have two “packages,” but all it really is are two different categories of equipment for customers to choose from. Just because a customer picks to go with a basic option, does not mean there are set sensors or detectors. Customers will get to design the system and receive a quote at the end of the decision making process.

Basic Package Options to choose from:

  • HD interior video camera
  • Touchscreen door lock
  • Garage control
  • Fire communicator
  • Glass break detector
  • Motion detector
  • Light control
  • Door/window sensors
  • Key remote
  • Outdoor infrared camera
  • Medical pendant
  • Carbon monoxide detector
  • Exterior HD wireless IR bullet camera

inTouch Package Options:

  • inTouch App
  • Motion detector
  • Real Time Response with audio/video verification
  • Up to 20 pre-wired contacts or 7 door/window sensors
  • Cellular communication
  • Control panel
  • Fire communicator
  • Key fob
  • Wireless outdoor HD camera
  • Interior HD camera
  • Touchscreen keyless door lock
  • Garage door controller

Contract and Cancellation

Whether a customer chooses to go with the inTouch service or a basic package, there is a monthly monitoring agreement that is required. Contract length will vary based on equipment purchased and monthly servicing.

If a customer decides to end the monthly monitoring service early, there will be a cancellation fee that will apply. This means that the customer will need to pay for additional months of services rendered.

Installation

Since each and every CPI security system is customized to fit the unique vulnerabilities of each home, a CPI certified technician will need to install the system. There is no DIY option with CPI security systems. However, installation is free of charge after the system has been purchased unless the home is being rented.Renters must pay a $299 installation fee. After the customer has come to decide on the exact design and specific equipment, they will need to schedule a time for the technician to come to the home and install the system.

CPI guarantees that their technicians will perform the installation without causing damage and will clean up any mess that is made during the process. All installation technicians are CPI employees, no installation is every outsourced to subcontractors.

Monitoring

CPI Security Systems provides professional 24/7 monitoring. When an alarm has been triggered, CPI’s UL-listed facility responds quickly by notifying both the homeowner and emergency responders. Homeowners can expect a phone call within seconds of the alarm going off. They will need to identify themselves during that call and responders will be dispatched.

CPI Security Systems monitor the following areas:

  1. Burglary – if sensors, detectors, or other equipment detect a burglary, the alarm will go off and CPI will be notified
  2. Heat Rise – if there is a rapid rise in temperature, an alarm is triggered
  3. Fire – when smoke is detected, CPI will dispatch the fire department
  4. Carbon Monoxide – alarm is sounded at first trace of carbon monoxide

To learn more about CPI security systems, visit their website for more information. For more information on other home security providers, view other company profiles.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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124 CPI Security Reviews

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  1. User Score
    5
    April 26th, 2017 Charlotte, NC
    0 people found this review helpful!
    The quality of your service was great and I will recommend cpi to friends and family.The installer showed up on time.He explained everything clearly. I am very pleased with my new system.
    Thank you
    Mr. Duie
    Read More
  2. User Score
    10
    April 26th, 2017 Greenville, SC
    0 people found this review helpful!
    New CPI customer here and very satisfied with everything. Everyone I’ve interacted with at the company has been helpful and transparent. My sales rep even gave me his cell phone number to contact him at any time if I have issues. The technology is far superior to any other security provider and it’s nice to be able to control everything right from my phone – regardless of whether I’m upstairs in bed or out of town. I would recommend CPI to anyone and everyone!
    Read More
  3. User Score
    9
    April 26th, 2017 High Point, NC
    0 people found this review helpful!
    Have had a great experience since being with CPI. When was time for an upgrade recently, the rep., Wayne Piner, was very knowledgeable and informative on the needs regarding my system. They were quick to respond and install everything.
    Read More
  4. User Score
    10
    April 25th, 2017
    0 people found this review helpful!
    I have enjoyed knowing that my family is safe with CPI everything is easily accessible no unsightly wiring or cable. I have never had home security before but now that I have had it and trust it I don’t think I would want to be without it thanks CPI Kathy and Ted Robinson
    Read More
  5. User Score
    10
    April 25th, 2017
    0 people found this review helpful!
    CPI has given me piece of mind. They show up when they say they will. I got a free month for signing someone else up just like they said. My rep, Dugan, is phenomenal. He saw I got my daughter a cat and stopped by to tell me how to change my system so the cat wouldn’t set off the motion detectors. I love CPI and would recommend it to anyone.
    Read More
  6. User Score
    0
    April 15th, 2017 Salisbury, NC
    0 people found this review helpful!
    CPI has continued to tell me one thing and do another. I have been trying to terminate my contract for months. They tell me they will a termination agreement (for a lot more than I think I should have to pay). They keep sending invoices for monitoring at a house I moved out of months ago. No integrity here.
    Read More
  7. User Score
    1
    April 14th, 2017
    0 people found this review helpful!
    Cpi is a nighmare they will lock you into a 5 year contract and you wont know until you try to cancel your service, i have been paying for service and have not had any equipment in my new home, its about money to them and the customers suffer.
    Read More
  8. User Score
    0
    April 2nd, 2017
    4 people found this review helpful!
    Had a service call completed by CPI after a significant amount of false alarms.. Service installation representative completed his job and displayed inappropriate sexual advances “physically and verbally”. After asking him if he was ok and to stop, he became more and more unpredictable while in my home as if he was diagnosed with PTSD. Just the thought and still thinking *why would this CPI company from Raleigh hired and trusted this person to assist Wake County homeowners with thier security services*. AND After being violated in my home and groped by this man. I will never forget that smelled of heavy cigarette smoke and sweat.. His uniform was heavily soiled but the CPI mini van was clean. This company should have better employee background checks to ensure and protect their overall moral, safety, ethics and compliance standards in effort to uphold a sense of dignity to all FAMILIES, WOMEN, CHILDREN of Wake County NC.. This African American male had a overgrown nappy beard and reeked of chain smoking. Emotionally devastated, I fear for other vulnerable people that he may potentially violate in their home. Thank you. Be careful!!..
    Read More
  9. User Score
    9
    March 14th, 2017 Charlotte, NC
    2 people found this review helpful!
    CPI has treated me excellent for 8 years. The complaints posted here have been misleading in order to force CPI to pay these websites for better advertisements. Of course this review won’t be posted either due to this website hiding good reviews. Shameful.
    Read More
  10. User Score
    0
    March 2nd, 2017
    2 people found this review helpful!
    Avoid this company at all cost.!!!! Trust me, it’s that bad.
    Here’s why. During installation they cracked a window while installing a sensor. They refused to fix it.
    Customer service is the absolute worst I’ve ever seen….
    the worst.!
    The equipment is not on par with other alarm companies.
    They constantly push you for a 5 (or 6) year contract. For example, they would fix the cracked window if I signed up for an additional 4 years. Keep in mind, if you cancel you’re responsible for 70% of the monthly fees.
    Read More
  11. User Score
    0
    February 27th, 2017 Thomasville, NC
    4 people found this review helpful!
    cpi is nothing but a rip off, i was tricked into another 5 year contract when cpi had to install wireless censors, then when i moved to another house they informed me it would cost 499.00 to switch service, i told them i didn’t need there service and thats when they informed me i was still under a 5 year contract, i have been paying 39.99 for the last 12 months with no service, they did say i could buy out the contract for 1200.00. i dont want there equipment or there sign at my home, i was a customer for 10 years but i guess its all about the money to them, and to be honest there response time isn’t that great.
    so be careful with cpi they will trick you into a contract.
    Read More
  12. User Score
    2
    February 21st, 2017 Matthews, NC
    3 people found this review helpful!
    I was initially lied to by sales rep who stated my contract was for 3 years. When we moved out of house, I found out contract is for 6 years and that I cannot cancel contract even though we no longer live in home. I would never ask new homeowners to sign up with CPI. They are dishonest. I have moved in past with military and have never had a problem cancelling any service. No way to build a reputation of business. Do NOT sign contract with this company.
    Read More
  13. User Score
    0
    February 16th, 2017 Charlotte, NC
    4 people found this review helpful!
    When I updated my system to the new wireless contacts I was NEVER TOLD that I was signing a 6 year contract – it was conveniently not mentioned in VERY TINY print. We sold our house and I was told that I had 36 months left on my contract – they would suspend it for one month but then it would start back drafting my back account unless the new owners took up monitoring. Well they didn’t want to so I am stuck with paying these people money for absolutely nothing! I tried to call several times to even see if I could pay out of my contract and they would not even tell me that! Sounds like from the other comments this is common practice for this company. I guess we know how they paid Luke Kuechly to be in commercials now. Do not buy from this company – they are deceptive in their sales practices!
    Read More
  14. User Score
    4
    February 13th, 2017 Ocean Springs, MS
    3 people found this review helpful!
    I called to find out if there were any deals to install cameras and such for current customers and was told no. I then asked how much time I had left on my contract and was told that I had signed a FIVE YEAR contract!! There is NO WAY I would have done that!! Come to find out, my contract was for one year! I would love to stay, but really don’t think I should have to pay the ridiculously high prices for cameras…especially since I have always made my monthly payments on time!
    Read More
  15. User Score
    2
    February 9th, 2017
    2 people found this review helpful!
    We have had CPI for just about a month.. paid an additional $100 when we signed up for additional outside camera problem is it didn’t work and after 2 weeks of back and forth we got a technician to come out who said it was an issue with a update that didn’t happen. Last week garage door opened up twice without any prompts they said it must’ve been a fluke with the CPI app itself. I’m already over it and looking for new company.. feels like we got suckered into using them because the homebuilding company that built our house has contract with them. And speaking of contract WE NEVER GOT ONE so I actually have no idea what we’re signed up for!
    Read More
  16. User Score
    0
    February 8th, 2017 Newburgh, IN
    2 people found this review helpful!
    DO NOT BUY FROM CPI.

    CPI sales rep told me that we could cancel with no penalty if we moved out of the service area, which we did. After sending 3 cancellation letters, speaking to customer service reps at least 10 times, leaving multiple messages for managers I was told that I would need to pay close to $1000 in fees. In the interim, they drafted my account for monitoring, told me they would credit it back, then told me they wouldn’t because they never got the cancellation letters. They told me they were being generous and that regardless of what I was told they’d bill me for the cancellation. What a scam. Lied to multiple times by multiple people.

    Read More
  17. User Score
    0
    January 28th, 2017
    2 people found this review helpful!
    Cpi is a rip off. I was a loyal customer for years. I installed a new sliding glass door and was told I had to switch to wireless sensors and when I signed the paperwork it locked me into another 5 year contract, then when I moved and didn’t want there system anymore I had to keep paying the monthly fee, or have it on my credit report,
    I wouldn’t recommend cpi for anyone they will nickel and dime you to death. Beware of hidden charges and read all paperwork for any service you have done.
    BIG RIP OFF……
    Read More
  18. User Score
    9
    January 23rd, 2017 Angier, NC
    3 people found this review helpful!
    I have had CPI for about 8 years now and have had only 1 problem with them, which they went out of their way to correct as quickly as they could. It was with the motion detector. I had the old model and they immediately switched my ENTIRE system over to a brand new DIGITAL system including all the windows and doors and the key pad! I was very impressed with them and how they helped me feel safer so quickly! My neighbor has them as well and she has never had any issues with them either. I also have set off my system at least 6 times falsely for one silly reason or another and they have NEVER charged me or gotten nasty with me or said anything to me other than “We are just glad you are safe, have a good evening Mrs Williamson.” I have always found all of the people there very kind, sincere, sweet, and above all PATIENT! I think they should be NO.1.. Thank You, Mrs. Carol Williamson
    Read More
  19. User Score
    0
    January 13th, 2017 Decatur, GA
    3 people found this review helpful!
    This company is full of garage.. I got a contract with them back in 2014. I was told that it was a two year contract. well when my two years I told them I was going to switch to another company I was told that my contact was for another two years. I told them that I didn’t agree to that. Here it is 2017 and I looking to switch and was told that I have another 27 months left on my contract which is a lie I didn’t agree to this.. I told this company to send me a copy of the recorded call from 2014 the representative told me 2 years. I only agree to 2 years and that is all. These people are a rip off I’m consultant a attorney to sue this company for their wrong doing. Don’t let CPI security tell you that you have a longer contract with them because you don’t know your right people.
    Read More
  20. User Score
    1
    December 30th, 2016
    5 people found this review helpful!
    The cameras are worthless. They are only good for still shots absolutely no real time motion. Nothing at all like the sales presentation. There is an 8 to 10 second delay. The technician said this cannot be fixed and he would have his manager call me. Of course the call never happened. I would never recommend this company to anyone. I wanted a security system to keep thieves out, however I invited them in my home.
    Read More

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Our Score
5.1
User Score
2.1
Rank this Company

Ratings Breakdown

Price

Monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
$99-$299

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Fees may apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
124
Our Score
9.0
User Score
8.4
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,879