Best Home Security Companys

121 Companies 13,242 Real Customer Reviews

CPISecurity_Logo
Current

What Others Are
Researching Right Now:

#52
CPISecurity_Logo

CPI Security

Biggest Customer Gripe: Bad Customer Service (read reviews)

Our Score
5.1
User Score
2.4

Visit Site

Our Score
5.1
User Score
2.4
Rank this Company

Ratings Breakdown

Price

Monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
$99-$299

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Fees may apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
195

This Review is maintained by Chase Sagum

Review Last Updated: June 28, 2018

CPI’s custom-designed security systems have kept families and businesses in the Southeast areas safe for more than 25 years. CPI Security Systems is one of the only home security providers to design, install, monitor, and repair its own security systems. While CPI sports an impressive array of home security and automation features, the company’s poor online transparency, repeated false alarm issues, and limited availability place it several steps behind industry leaders.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.9
$19.99-$42.99
$0

#2

7.2
$34.99
$99

#3

3.3
29.99-59.95
$99

#52
CPISecurity_Logo

2.4
Undisclosed
$99-$299

The Good

  • Free Installation
  • Wireless Systems Available
  • Home Automation Solutions
  • Real-Time Response
  • Remote Access to View Home Activity

CPI provides free installation of its security and home automation systems to homeowners. After receiving credit approval, customers can have over $2,000 worth of security and automation equipment (i.e., security cameras, motion and glass-break sensors, door locks, carbon monoxide detectors, energy management tools, and more) installed for free. One thing we like about CPI’s security and automation system is that it supports broadband connectivity. In addition to its hard-wired system, CPI also provides a wireless system, which is both easier to install as well as remove should a customer be moving into a different home.

CPI also boasts a real-time response rate that alerts the authorities within seconds of a distress call. Customers can also choose to download the CPI Security Systems mobile app (available for both iOS and Android devices) to monitor their homes while they’re away. Through the app, customers can view security camera videos, adjust the thermostat, lighting devices, door locks and more.

The Bad

  • High Installation Fee for Renters
  • “No False Alarm Guarantee” Is Misleading
  • Poor Online Transparency
  • Limited Availability

Although CPI Security Systems boasts free installation, this promise comes with several conditions. For example, the cost of a CPI security system can be extremely high if you don’t own your home, as CPI Security attaches a hefty $299 installation fee for renters. All customers, whether they rent or own, may also be required to pay additional installation fees for second-story security cameras. And though the website says customers can receive up to $2,200 in free equipment, customers are required to purchase upfront a minimum of $99 in equipment.

While the company claims a “No False Alarm Guarantee,” this term can be misleading. The specific conditions of the guarantee dictate that CPI Security Systems will compensate customers for false alarm fines incurred due to errors on CPI’s part. Several customer reviews have indeed confirmed instances of false alarms on CPI Systems. Customers should be aware that the “No False Alarm Guarantee” does not with certainty prevent all false alarms from happening. CPI will not compensate customers for false alarms due to user errors, negligence, or Acts of God. False alarms are an issue with CPI Security. Several complaints have been filed with the Better Business Bureau regarding motion sensor and door sensor activation. Other issues involve false reports of windows being open.

Aside from the technical issues, CPI Security does not clearly state the details of opening an account or service agreement. Actual monthly rates and contract lengths can vary greatly depending on the customer’s credit rating, and the CPI website yields little information for customers to reference. In order to receive an accurate quote, customers must first receive credit approval.

CPI Security Systems is only available in four states (Georgia, South Caroline, North Carolina, and Georgia), whereas top home security companies provide security services to all 50 states.

Want to know which home security companies are top rated? Click Here

The Bottom Line

While CPI Security Systems can provide sufficient equipment, monitoring, and automation services to customers in the southeast region of the United States, the company still lacks several important qualities found in top home security companies. CPI’s lack of usable online information, confusing and sometimes misleading terms, and extremely limited national reach are serious points of concern. Customers looking for a more straightforward home security provider with less hidden fees are encouraged to investigate our top companies.

CPI Security offers 24 hour monitoring and a “Real Time Response System” that quickly notifies security professionals when an alarm is activated. Homeowners can easily check the settings of their alarm system on the digital LCD keypad. An innovative feature available with the inTouch security package is that customers can remotely monitor your home from a smartphone or internet connection. Some of the options available remotely include: activating and deactivating alarms, receiving email and text notifications, and changing security codes.

If customers choose to add the video monitoring feature, they can remotely view the activity in their home on any mobile device. More features are included in the home automation package, such as adjusting the temperature and turning on lights remotely.

Technology and Equipment Overview

CPI Security uses 2GIG home security technology in their home security packages. The CPI Security Complete inTouch System is jam packed with awesome security products and technology:

  • Wireless or Wired Control Panel
  • 720p HD Interior Camera with Night Vision
  • Remote Keyless Door Lock
  • Remote Thermostat
  • Motion Detector
  • Fire Communicator
  • Door Contacts (3)
  • Real Time Response™ with Audio and Video Verification
  • Free apps for smartphones and tablets

Pricing and Packages

CPI Security Systems allows their customers to customize their security systems. They have two “packages,” but all it really is are two different categories of equipment for customers to choose from. Just because a customer picks to go with a basic option, does not mean there are set sensors or detectors. Customers will get to design the system and receive a quote at the end of the decision making process.

Basic Package Options to choose from:

  • HD interior video camera
  • Touchscreen door lock
  • Garage control
  • Fire communicator
  • Glass break detector
  • Motion detector
  • Light control
  • Door/window sensors
  • Key remote
  • Outdoor infrared camera
  • Medical pendant
  • Carbon monoxide detector
  • Exterior HD wireless IR bullet camera

inTouch Package Options:

  • inTouch App
  • Motion detector
  • Real Time Response with audio/video verification
  • Up to 20 pre-wired contacts or 7 door/window sensors
  • Cellular communication
  • Control panel
  • Fire communicator
  • Key fob
  • Wireless outdoor HD camera
  • Interior HD camera
  • Touchscreen keyless door lock
  • Garage door controller

Contract and Cancellation

Whether a customer chooses to go with the inTouch service or a basic package, there is a monthly monitoring agreement that is required. Contract length will vary based on equipment purchased and monthly servicing.

If a customer decides to end the monthly monitoring service early, there will be a cancellation fee that will apply. This means that the customer will need to pay for additional months of services rendered.

Installation

Since each and every CPI security system is customized to fit the unique vulnerabilities of each home, a CPI certified technician will need to install the system. There is no DIY option with CPI security systems. However, installation is free of charge after the system has been purchased unless the home is being rented.Renters must pay a $299 installation fee. After the customer has come to decide on the exact design and specific equipment, they will need to schedule a time for the technician to come to the home and install the system.

CPI guarantees that their technicians will perform the installation without causing damage and will clean up any mess that is made during the process. All installation technicians are CPI employees, no installation is every outsourced to subcontractors.

Monitoring

CPI Security Systems provides professional 24/7 monitoring. When an alarm has been triggered, CPI’s UL-listed facility responds quickly by notifying both the homeowner and emergency responders. Homeowners can expect a phone call within seconds of the alarm going off. They will need to identify themselves during that call and responders will be dispatched.

CPI Security Systems monitor the following areas:

  1. Burglary – if sensors, detectors, or other equipment detect a burglary, the alarm will go off and CPI will be notified
  2. Heat Rise – if there is a rapid rise in temperature, an alarm is triggered
  3. Fire – when smoke is detected, CPI will dispatch the fire department
  4. Carbon Monoxide – alarm is sounded at first trace of carbon monoxide

To learn more about CPI security systems, visit their website for more information. For more information on other home security providers, view other company profiles.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

195 CPI Security Reviews

1. Select Your Rating:

102
25
14
7
6
3
3
15
20
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    0
    September 16th, 2018 Myrtle Beach, SC
    0 people found this review helpful!
    If you want sleepless nights subscribe to CPI!!! Our alarm system has been going off about weather warnings every 10 or so minutes. Our dogs are terrified every time the blast alarm goes off. The CPI 24 hour 1-800 number is an absolute joke!!! On hold over 20 minutes and still not a live person. When you need the thing to work it doesn’t, and went everything is just fine, the alarm won’t shut up. I bought a home security system not a weather announcement system.
    Read More
  2. User Score
    10
    August 29th, 2018 Columbia, SC
    0 people found this review helpful!
    GREAT cusomer service. Equipment has performed flawlessly for first 3 months.
    Read More
  3. User Score
    2
    August 25th, 2018 Ahoskie, NC
    0 people found this review helpful!
    Customer service is poor at best. Cannot depend on scheduled appointments. If technician is in the area prior to scheduled service date, the scheduled date is removed and customer is entered into the system as “no show”??
    Read More
  4. User Score
    1
    July 30th, 2018 Charlotte, NC
    2 people found this review helpful!
    Service itsel is acceptable. Sales representative and contract is where you need to use EXTREME CAUTION! Sales/installation representatives intentionally mislead on the length of the service agreement and what you sign may actually be a FIVE year (seriously!) commitment which incredibly expects the customer to pay 75% of remaining costs should you cancel (and they inflate cost of hardware as well as misrepresent what the hardware is). My home had all the hardware already in place including the panel they now tell me they need to “recover”. I signed up for what was represented as a two year contract and received “free” cameras and a door lock. I tried to cancel after two years and they actually expected me to pay $1000 for “free hardware” and lost future monitoring for another three years of a five – yes FIVE – year contract! No joke. This is their apparent business model. DO NOT USE CPI! Most of the competition has far better terms and costs.
    Read More
  5. User Score
    0
    July 16th, 2018 Charlotte, NC
    2 people found this review helpful!
    CPI Security agent lied to us when we signed up. I asked if it was a 12 month contract and he said it was. Shame on me for not reading the fine print but I thought they are a reputable company. However, when we cancelled after we sold our house and moved we were told it was a 60 month contract and we were billed $600. We never would have signed a 60 month contract if we were aware of it because we knew we were selling our house in the next year or two.
    Read More
  6. User Score
    9
    July 9th, 2018
    0 people found this review helpful!
    We just purchased a new home and Keith from CPI gave me a visit. He was very knowledgeable and professional. Keith set up a meeting to demonstrate the security system to me and my husband. We never had a security system in our home of 15 years. My husband was pretty skeptical of them due to his line of work. Keith and his boss sat down with us and went over the program and gave us real life examples. We like the doorbell camera and keyless entry as well as the overall safety of our children. CPI is very affordable and is a no brainer if you have small kids. Nate from CPI installed our system. He was professional and patient with us as he guided us through how to work everything. CPI rocks! I am a fan! Greenville, SC.
    Read More
  7. User Score
    10
    July 2nd, 2018 Hilton Head Island, SC
    2 people found this review helpful!
    We have a CPI Security System with inside and outside camera’s, door bell, window breaks, garage door,and security on many of our windows. Our technician that installed the system was GREAT his name is Robert. Today we needed service and we were so happy that Robert was the person who came to our door. Robert fixed every concern we had about our CPI system in a very short amount of time. I would recommend when you need a reputable service person ask for Robert. Robert knows everything about the CPI System!!!!!!
    Read More
  8. User Score
    10
    June 18th, 2018 Charlotte, NC
    0 people found this review helpful!
    Some of the best customer service. Installer was knowledgeable and professional and they’ve answered any questions i’ve had thus far. would recommend.
    Read More
  9. User Score
    0
    June 1st, 2018 Cary, NC
    1 people found this review helpful!
    I called to discontinue my service and the customer service person I spoke to never responded to my emails in regard to picking up the equipment. As a result I had to pay for another month of non-existent monitoring and I suspect that it was done ON PURPOSE!!
    Read More
  10. User Score
    0
    June 1st, 2018 Greenville, NC
    0 people found this review helpful!
    2014: The sales team makes promises that you find out at the install that are not being done. Only way I still got it done was because I had printed out the entire chat conversation I had with the salesman to prove what I had been promised. PRINT OUT ANYTHING THEY SEND YOU.

    2018: Agreed to renew my contract for getting a smart front door lock installed at no charge. I signed agreement filled out by the technician and kept my copy. CPI wants to change the terms even though their agent prepared the agreement and I signed it. If I wanted to change the terms, CPI would darn well expect me to honor it.

    Read More
  11. User Score
    9
    May 24th, 2018 Charlotte, NC
    1 people found this review helpful!
    Door bell cameras are not ready for use….lots of trouble with ours.
    Read More
  12. User Score
    0
    May 21st, 2018 Fairfax, VA
    1 people found this review helpful!
    I haven’t requested service from CPI but nonetheless I receive email updates when one of their customers arms or disarms their system. Obviously someone requested service but mistakenly gave my email address. I have spoken to customer service several times explaining the situation and requesting that my email be removed. Despite assurances that they would take care of the situation, there has been no change.

    This is an obvious red flag for any security-focused company to provide unsolicited information about a customer’s coming and going to a third party. But CPI is obviously not concerned.

    Read More
  13. User Score
    10
    May 9th, 2018 Monroe, NC
    3 people found this review helpful!
    They installed my system shortly after I called them. The work was done on Christmas Eve Day. The installer had a problem getting the outdoor camera to talk to my network. He stayed late to work on it until he got it right. I had a problem after that with the outdoor camera and they came out and installed their own WiFi router which solved the problem, all at no charge!

    Recently I locked myself out of the house and never wanted that to happen again. I called CPI about installing an electronic lock on the front door. The price to install it was only a little more than the price of the lock so we set it up for the very next day. The installer not only installed the lock but also did a complete check of the security system, replacing the battery in one of the sensors. I’m very happy with CPI Security!

    Read More
  14. User Score
    1
    May 8th, 2018 Waynesville, NC
    6 people found this review helpful!
    I had my sysstem installed 2 weeks ago on April 24, 2018. The technician while placing a camera in my foyer punctured the pipe that goes to my washer on the second floor (accidents happen). Water ran down my walls for approximately 3-5 mins. This kind of situation apparently hasn’t happened before because no one knew who to call. Finally, Quality Control (the person who inspects that system was installed properly) he called Serve Pro to dry the walls and attempt to dry my hardwood floors & Rotor Rooter to stop the leak. Since then, that was 2 weeks ago today I haven’t had any success in getting repairs done to my house. Serve Pro ripped my baseboards, sheet rock in the garage to dry the inside of my house. Rotor Rooter cut a whole in my foyer to stop leak and my house has been like this for two weeks. CPI requires 3 estimates
    to initiate repairs, they are yet to schedule my first visit from one of their contractors. Serve Pro ask his contractor for an estimate and we received within 3 days. $18,000 and CPI refuse to pay that much to rplace my floors (the hardwood floors in my house are discontinued, so CPI can’t JUST replaced the 6X20 area THEY damaged, they have to replace the whole floor). They have me jumping through hoops to get my house fixed, while I have mold growing under my hardwood floors. The system itself is great, prompt response, and cameras are awesome, but I would have rather stayed with ADT than to have my house in shambles right now. Yes, I regret switching companies. If you get CPI & your installation goes flawless, your golden. God forbid something goes wrong, CPI will nickel and dime their way out of it. All I asked for to my house to be restored to the way it was before they walked in and two weeks later nothing. I read their contract, if there system burns your house down, their only liable for a small amount. The alarm system great, customer service and everything else that goes with it really not worth the hassel.
    Read More
  15. User Score
    0
    April 22nd, 2018 Lancaster, SC
    0 people found this review helpful!
    Contact time is never discussed. When asked about the contact length the technician is trained to switch topics. If you get transferred they have that covered as well, you are required to buy out the contract at 75% of remaining months. They appear to be an honest company; however, they take advantage of customers. If you live in the Charlotte area consider another company or buy an off the shelf system. They seem more reliable and offer better notification. I am truly disappointed.
    Read More
  16. User Score
    0
    April 18th, 2018
    2 people found this review helpful!
    Beware! This is a garbage company! They quoted me a lot of things over the phone convinced me to run my credit and even pay for the first month ahead of time. Before installation I find out that a bunch of the stuff that was promised over the phone was not true or had hidden fees and were extra. I told them that I was not interested anymore and decided to go with someone else. I asked for them to process my refund for the 59.99. I was told they’d do it right away. A week goes by and I’m continuously getting phone calls from them to change my mind but no refund. I call again and they tell me my refund is being processed and to wait another week. I wait another week and call and then find out that my refund was never processed and instead was given directly to the salesman. I spoke to that sales specialist specifically and told him I didn’t want the service and that I was lied to. I ended up just getting USAA to dispute the transaction and FORCE them to refund me my money. People that do business like this make me sick. I’m thankful to God I decided not to go with you guys and get stuck. Just fair warning to anyone looking at this company.
    Read More
  17. User Score
    9
    April 4th, 2018
    0 people found this review helpful!
    shane b. was very kind and considerate very professional technician even though he didnt get my problem completely fixed he stayed way passed hours to make sure i felt safe with my cameras that i was having problems with.
    He also got me an appointment set up the very next day to meet up with cable provider that their services was causing the problems
    Read More
  18. User Score
    1
    March 26th, 2018 Mccormick, SC
    1 people found this review helpful!
    Bait and switch. Quoted monthly price and features that were totally inaccurate. First monthly bill was 45% higher than what was quoted. Install was supposed to be simple and quick, as we already had an ADT system that the CPI salesman told us was perfectly compatible. Lie!! Took 10 hours to install, then didn’t work correctly. Many calls later, we have a jerry-rigged system that is costing $95/mo. Stay away.
    Read More
  19. User Score
    1
    March 17th, 2018 London, KY
    1 people found this review helpful!
    We have been with CPI for a couple of years now. We just sold our home and had to move to a rental until the build of the new home is complete. They wanted to charge us 430 dollars to install the new system, AND pay the same amount a month for LESS security. Spoke with customer service they were NO HELP!! Getting out of our contract was going to cost 1200 dollars! It makes no sense for me to pay the same amount a month for 3 door contacts!! No windows were being covered, no glass shatter, JUST 3 door contacts and 430 for them to install. I was trying to transfer my service and KEEP my service but I was being charged 430 to do so. Spoke with 2 diff supervisors at customer care and all we kept getting is. Getting out of your contract is not an option, getting window contacts is not an option, paying less a month for less security we were getting IS NOT AN OPTION! Not sure why they call them customer service…..THEY DID NOT HELP THEIR CUSTOMER AT ALL!! Beware of these contracts and how STUCK you are when dealing with CPI!! I’ve read all of the other reviews some with similar situations. Do not respond to this review with saying “someone from our customer care will reach out” don’t bother with that, the 3 we spoke with today didn’t help, why would any other customer care rep be able to!!!
    Read More
  20. User Score
    4
    February 22nd, 2018
    3 people found this review helpful!
    I been with this Company for many years . I call today 2-22-2017 to ask about the HD DOOR BELL CAMERA , And to have a camera move from my front door and to install the door bell.and was quote a Price $200.00 and some change for the door bell camera. And i ask could they move the camera from my front door if i get the door bell camera because i wouldn’t need both. Well Supervisor said i would have to pay listen at this $75.00 a hour. (not) ! So he going to be here at my house anyway and it don’t take that long to move a camera and they want $75.00 a hr. the door bell camera you can get one a walmart , best buy for $130.00 plus.
    Read More

Recent News:

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
Our Score
5.1
User Score
2.4
Rank this Company

Ratings Breakdown

Price

Monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
$99-$299

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Fees may apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
195
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,248