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CPI Security Reviews

Reviews of CPI Security from real customers
(253 verified)

Our Score
5.1
User Score
2.4

See Top Rated

Our Score
5.1
User Score
2.4
Rank this Company

Ratings Breakdown

Price

Monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
$99-$299

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Fees may apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
253

Overall Score

Based on ranking criteria
5.1 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 15, 2019

  • Technology: Upon credit approval, customers can have over $2,000 worth of security and automation equipment (i.e., security cameras, motion and glass-break sensors, door locks, carbon monoxide detectors, energy management tools, and more) installed for free.
  • Mobile App: Customers can download the CPI Security Systems mobile app (available for both iOS and Android devices) to monitor their homes while they’re away. Through the app, customers can view security camera videos, adjust the thermostat, lighting devices, door locks and more.
  • Hidden Fees: Although CPI Security Systems boasts free installation, this promise comes with several conditions. For example, the cost of a CPI security system can be extremely high if you don’t own your home, as CPI Security attaches a hefty $299 installation fee for renters. All customers, whether they rent or own, may also be required to pay additional installation fees for second-story security cameras. And though the website says customers can receive up to $2,200 in free equipment, customers are required to purchase upfront a minimum of $99 in equipment.
  • Transparency: Aside from the technical issues, CPI Security does not clearly state the details of opening an account or service agreement. Actual monthly rates and contract lengths can vary greatly depending on the customer’s credit rating, and the CPI website yields little information for customers to reference. In order to receive an accurate quote, customers must first receive credit approval.
  • Availability: CPI Security Systems is only available in four states (Georgia, South Caroline, North Carolina, and Georgia), whereas top home security companies provide security services to all 50 states.
  • Our Recommendation: Despite the initial offerings CPI promises, it turns out that there are restrictions and limitations. For those looking for a transparent home security provider, Protect America and Frontpoint are reputable options.

Most Helpful Reviews From CPI Security Customers

  1. User Score
    0
    Perry Spencer
    May 30th, 2017 Anderson, SC
    The doorbell camera fails more than it works. Then when they want to send a tech out they flat refuse to send a tech in the hours where someone can be home. What I mean about that is that is most people have to work and getting off work to have a system looked at can be difficult for some people and CPI will not come out after 5 PM. They also sent out a tech to repair a door lock that over time did not want to lock and the tech removed a part that was installed by CPI on the first installation and said it was packing material that was supposed to be removed when installed. ( really? ) Then to top it off he took an over sized drill bit and damaged my door frame thus also causing damage to the metal part that was originally installed by them. ( very poor professional service ).Read More
  2. User Score
    0
    Lovely Spann
    April 30th, 2017 
    To start the contract is 5 years long and its so small on the paper you sign that it should be illegal. The rep who came to my home told me no contract. Then once I tried to cancel. I was charged over $1500 for the contract which is now going on my credit. They won't even come get this equipment out my home. Worst mistake I ever made. The rep came the same day as my cable company kept giving all these reasons why they were better. ALL LIES. I should have went with my cable company from day one.Read More

253 CPI Security Reviews

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112
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61
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  1. User Score
    10
    February 12th, 2019
    0 people found this review helpful!
    Kayla was very helpful in setting my iPad for viewing of the house. I greatly appreciated her patience.
    Read More
  2. User Score
    10
    February 11th, 2019 San Francisco, CA
    0 people found this review helpful!
    The folks @ CPI have always given us first class service, most recently Justin & Leslie, since we signed on with them in 2009. Keep up the great work!
    Read More
  3. User Score
    9
    February 10th, 2019 Albemarle, NC
    0 people found this review helpful!
    All the agents I spoke with were very professional and informative! I highly recommend CPI Security!
    Read More
  4. User Score
    10
    February 9th, 2019 Trinity, NC
    0 people found this review helpful!
    Spoke to Chauncey today- he was terrific every step of the way. I wish I could call his line every time I need assistance. He kept thinking of everything he could do to make my experience wondrerful & he accomplished it! Well exceeded it!
    Read More
  5. User Score
    10
    February 8th, 2019
    0 people found this review helpful!
    Belvia was very professional, patient, knowledgeable. Answered all my questions, Assisted me with applications and scheduling f/u appointment.

    EXCELLENT SERVICE

    Read More
  6. User Score
    10
    February 7th, 2019
    0 people found this review helpful!
    Jennifer was very helpful getting us all set up. Highly recommend speaking to her and securing your home,with CPI.
    Read More
  7. User Score
    10
    February 5th, 2019
    0 people found this review helpful!
    I hope I get her the next time I call. I’ve always left the call frustrated because the tech support talked to Me as if I’m making up a problem. Still planning on leaving when my contract is up. Constant problems with the cameras…can’t connect or won’t record.
    Read More
  8. User Score
    0
    January 31st, 2019
    1 people found this review helpful!
    Kevin was a liar, he promised something that he know he wasn’t able to deliver, after I signed up the contract he stop several times on my business, lie after lie, then he never ever answer the phon, trying to contact customer service, no body care, and no one followed the issue, so I ended telling the get the junk out of my business and I got different security company.
    Read More
  9. User Score
    0
    January 31st, 2019 Charlotte, NC
    1 people found this review helpful!
    Beware. These people are horrible to deal with they sold me a system on Monday evening came out to do the install Tuesday at 8:45 AM once there they tried to charge me double due to a problem I canceled the Service they assured me that my check would not be cashed i’ve been called the next day to verify the check was not cashed they said it was not that they tore it up that was a lie they cash the check on Wednesday after numerous attempts can’t get anyone to answer the phone unless you’re calling to buy a new system. Still can’t get my money back these people are horrible to deal with please review validation mean Facebook well they will Google
    Read More
  10. User Score
    10
    January 30th, 2019
    0 people found this review helpful!
    I’ve been a CPI customer for over 15 years and can say enough about the excellent service received and the added level of security I feel with their products. In speaking with Thomas today about new service for my second property, he was both knowledgeable and professional and exceeded my expectations on every level. Than you CPI for all that you do!
    Read More
  11. User Score
    10
    January 28th, 2019
    0 people found this review helpful!
    Every single time I have talked to someone at CPI no matter the reason, they have ALL been just as courteous and professional as can be!!! The technician that installed my system was a perfect gentleman and just as nice as he could be as well!! I am very pleased with my system. I thought it was going to be complicated to learn but it’s not at all!! I highly recommend CPI!!
    Read More
  12. User Score
    10
    January 25th, 2019
    0 people found this review helpful!
    Excellent service and pleasant to speak with!
    Read More
  13. User Score
    10
    January 25th, 2019
    0 people found this review helpful!
    Ashley was very helpful in figuring out the system issue and making an appointment to get it fixed. She is very professional and very friendly and knowledgeable about the products CPI offers.
    Read More
  14. User Score
    10
    January 24th, 2019 Salisbury, NC
    0 people found this review helpful!
    Very professional installation, and customer service
    Read More
  15. User Score
    10
    January 24th, 2019 High Point, NC
    1 people found this review helpful!
    Great customer service. As a senior, they helped reduce my bill for 2 months around the holidays. I also called about my sign being stolen. Myeisha handled the problem cheerfully and efficiently. Thanks to all.
    Read More
  16. User Score
    10
    January 22nd, 2019
    0 people found this review helpful!
    CPI, hands down, has exceptional customer services. I have had a few problems with my family’s alarm systems as we have multiple homes and CPI has been prompt in their responses. I am impressed with their commitment to getting it right and offering top notch service.
    Read More
  17. User Score
    10
    January 20th, 2019
    0 people found this review helpful!
    Called with a problem with my doorbell camera, and was helped through a solution quickly.
    Read More
  18. User Score
    10
    January 18th, 2019
    0 people found this review helpful!
    Camera Issue solved quickly!
    Read More
  19. User Score
    4
    January 18th, 2019
    0 people found this review helpful!
    The 5 year contract for CPI is way too long and is usually reserved for companies without integrity. If you trust your product, you usually don’t need to use contract gouges to sell product.
    Read More
  20. User Score
    10
    January 17th, 2019
    0 people found this review helpful!
    Michelle was professional , courteous, knowledgeable and a pleasure to deal with.
    Read More
  21. User Score
    0
    January 16th, 2019 Chesterfield, VA
    1 people found this review helpful!
    We have had multiple issues with our system. Cameras have never worked properly. We tried to get out of our contract and the CSR forgot to put me on hold as she spoke to her supervisor. He called me “crazy” (never spoke with him) and then proceeded to tell her there was no way out of our contact. She did offer to send a rep out to troubleshoot our system. 5 days later, nothing. This company is a rip off and will take your money and never do anything to back their product.

    Our installer was slow and poor at best and left trash everywhere he went. Each visit to trouble shoot during our previous multiple complaints went unresolved with lots of promises and no delivery. I guess they need to take your money so they can pay their high priced spokesmen.

    Read More
  22. User Score
    10
    January 16th, 2019
    0 people found this review helpful!
    Excellent Service on installation. CPI arrived on time and the gentleman installed AND cleaned up !!!

    I called customer service for a billing question and Leshae was so nice in helping me. She resolved the issue and was extremely helpful and courteous.

    Read More
  23. User Score
    10
    January 16th, 2019 Sanford, NC
    0 people found this review helpful!
    I was very pleased to have a kind and caring person to assist me.
    Read More
  24. User Score
    10
    January 15th, 2019
    0 people found this review helpful!
    Tim was extremely helpful and thorough in explaining the home security options.
    Read More
  25. User Score
    10
    January 15th, 2019 Indian Trail, NC
    0 people found this review helpful!
    Great job was able to fix over the Phone Thank you Adam Excellent job
    Read More
  26. User Score
    10
    January 15th, 2019
    0 people found this review helpful!
    The service I recieved from the CPI representative was outstanding. I recieved prompt and courteous service.
    Read More
  27. User Score
    10
    January 15th, 2019
    0 people found this review helpful!
    Melissa was very helpful and not pushy with features I wasn’t sure I wanted
    Read More
  28. User Score
    8
    January 14th, 2019
    0 people found this review helpful!
    I was very impressed with the patience and knowledge that the CPI representative exhibit it throughout the call. This was not just this call but anytime I’ve made a call to upgrade service Or ask questions, I’ve been treated with respect and courtesy.
    Read More
  29. User Score
    10
    January 14th, 2019
    0 people found this review helpful!
    The CPi rep was very patient with me as she walked me through the steps of adding another access pin. But changing my account password first. And she also inform me of a few things I could do once I sold my house. I did not feel rushed. Very good experience
    Read More
  30. User Score
    9
    January 13th, 2019
    0 people found this review helpful!
    Called for tech support. Excellent service. Representative was very knowledgeable!
    Read More
  31. User Score
    10
    January 13th, 2019
    0 people found this review helpful!
    CPI answered all my questions and helped me pick out the best package for my home for value and need. Jacob was super helpful and I would recommend them to all my friends!
    Read More
  32. User Score
    10
    January 12th, 2019 High Point, NC
    1 people found this review helpful!
    Susan from Charlotte,NC, was our Customer Service Representative on January 5, 2019, when we were having a terrible time replacing batteries in our CPI smoke alarm. Susan was very patient with us and took us through the process step by step, our problem compounded since my husband has dementia! Susan determined that we had a defective smoke
    alarm. She sent Joe from Greensboro over to replace the alarm. We are very grateful for Susan who,stayed with us by phone until the problem was solved!
    Read More
  33. User Score
    10
    January 11th, 2019 Fort Mill, SC
    1 people found this review helpful!
    Tim answered all my questions and was very helpful!
    Read More
  34. User Score
    8
    January 11th, 2019 Columbia, SC
    1 people found this review helpful!
    Wonderful customer service ! Very knowledgeable about technical support
    Read More
  35. User Score
    4
    January 11th, 2019 Raleigh, NC
    2 people found this review helpful!
    We installed CPI in my mothers home in February of 2016. In October of 2017 I purchased the home from my mother and transferred the account into my name. I verified three times this would not affect the length of the contract. In October of 2018 we added a door lock to the system and again verified this would not affect the length of the contract. As of January 2019 they are trying to tell me there are still 39 months left on the contract and that it was extended both at the time of contract change and at the time the door lock was added. For what I am paying them monthly ($60) I might be better off paying an early termination fee and going with another company.
    Read More
  36. User Score
    10
    January 10th, 2019 Durham, NC
    1 people found this review helpful!
    Super helpful call with Michelle M. She was knowledgeable, prompt and friendly. The overall experience reinforced why I like doing business with CPI: competence and superior service. Thank you!
    Read More
  37. User Score
    10
    January 10th, 2019
    0 people found this review helpful!
    Great customer service
    Read More
  38. User Score
    10
    January 10th, 2019
    0 people found this review helpful!
    I’ve been with CPI for sometime their quick service and customer service is the best I’ve ever seen.
    Read More
  39. User Score
    10
    January 10th, 2019
    0 people found this review helpful!
    Worked with Ashley about Infrared night vision camera not working properly (customer service). She listened to my concerns, understood the problem, viewed clips I provide and made adjustments to fix the problem. This was my second attempt with Cpi to correct the problem and I think she did take care of the issue. I will know more tonight. Thanks Ashley!
    Read More
  40. User Score
    10
    January 9th, 2019
    0 people found this review helpful!
    I just called CPI for a price comparison and worked with (Marlena) to set up a complete package. She was great and really promoted the company and product well. CPI has definitely moved to the top as my home security choice.
    Read More
  41. User Score
    10
    January 9th, 2019
    0 people found this review helpful!
    CPI’s inTouch system has worked well since we installed it last year. We use our cameras all the time, and really like the various alerts we can set up for locks and system disarming so we can see who is coming and going at home.

    It was very helpful to have a pro installer since we setup outdoor cameras on the driveway and backyard. I wouldn’t have wanted to get those mounted myself. Definitely something to take advantage of since don’t charge for installation like ADT does.

    Read More
  42. User Score
    10
    January 6th, 2019
    0 people found this review helpful!
    Exceptional customer service and great care. They’re always so helpful and considerate. Switched from ADT to CPI years ago. Best choice. Highly recommend.
    Read More
  43. User Score
    10
    January 4th, 2019
    0 people found this review helpful!
    Sales representative was very professional and helpful in meeting our particular needs
    Read More
  44. User Score
    1
    January 3rd, 2019 Raleigh, NC
    2 people found this review helpful!
    Finally after 2 1/2 years, CPI changed my wife’s name on our account but when the tech arrived to upgrade our system we discovered CPI had failed to explain when working to sign us to a 39 month contract. We were planning to upgrade to the thermostat, but when the tech arrived we discovered that our HVAC was not compatible with CPI’s thermostat upgrade. We had no idea and we also discovered that most HVAC’s are not compatible with their upgrade. Next I discovered the exterior camera would not record unless the alarm was activated, but for $249.00 more dollars they would install a hard drive and I would have 24/7 recordings. The camera CPI recommended is not motion activated like the front door bell. The service tech was great but I also discovered discussing with sales people, who do not know what is happening in the field, is not a good idea. We ended up paying $149.00 for a front doorbell, did not get a camera for the back porch or a thermostat and no door lock. However, feeling good that we didn’t sign a contract and may leave CPI w/o penalty. CPI promised much but delivered little.
    Read More
  45. User Score
    0
    January 1st, 2019
    2 people found this review helpful!
    The system became outdated and after 10 years they refused to update the system. It would eat up backup batteries every month or two at my expense. Because the backup battery would fail it would beep, then they would call to let me know there was a system fault. I was well aware ther was a system fault, it would beep at me incessantly every minute of the waking day if I didnt press a button to silence it exactly at every hour. It was like a form of Chinese water touture. I had the whole house service warranty but that is pretty useless when most of the sensors are wireless.I went to cancel and they were hoping to have caught me in their renewal schemes but I had fulfilled my contract long ago and my contract did not renew. Then they required me to cancel in writing. I wrote it in crayon and emailed a Jpeg to them. Who do they think they are. It’s like you are a child asking permission for freedom. Finally after they understood I was finished with them at the very last moment they suggested they could update my aged faulty system,the very upgrade they had refused to give me before, for a nice new contract. No thanks. Good riddance.
    Read More
  46. User Score
    0
    December 26th, 2018
    2 people found this review helpful!
    Disastrous experience, no installation and still trying to get refund

    The CPI sales rep was as helpful as can be, then came time for installation which was a disaster – twice over and even then, they were unable to install. There was a long list of reasons why but we got the sense that the installer just didn’t want to work hard for a complicated installation. Now weeks later, I’ve followed up twice with the sales rep and then billing and have yet to get my money refunded. I consider this company to be extremely unprofessional and not trustworthy.

    Read More
  47. User Score
    10
    December 26th, 2018
    0 people found this review helpful!
    Having issues with sensors customer service was very helpful in taken care of issue.
    Read More
  48. User Score
    10
    December 21st, 2018
    0 people found this review helpful!
    Very friendly and knowledgeable technicians that absolutely treat you like family
    Read More
  49. User Score
    10
    December 21st, 2018
    0 people found this review helpful!
    Very friendly and knowledgeable technicians that absolutely treat you like family
    Read More
  50. User Score
    10
    December 16th, 2018 Lillington, NC
    0 people found this review helpful!
    Great Customer Service
    Read More

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Our Score
5.1
User Score
2.4
Rank this Company

Ratings Breakdown

Price

Monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
$99-$299

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Fees may apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
253

Overall Score

Based on ranking criteria
5.1 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,300

Overall Score

Based on ranking criteria
9.0 /10