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CPI Security Reviews

Reviews of CPI Security from real customers
(201 verified)

Our Score
5.1
User Score
2.4

See Top Rated

Our Score
5.1
User Score
2.4
Rank this Company

Ratings Breakdown

Price

Monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
$99-$299

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Fees may apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
201

Overall Score

Based on ranking criteria
5.1 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: November 12, 2018

Most Helpful Reviews

  1. User Score
    0
    Perry Spencer
    May 30th, 2017 Anderson, SC
    The doorbell camera fails more than it works. Then when they want to send a tech out they flat refuse to send a tech in the hours where someone can be home. What I mean about that is that is most people have to work and getting off work to have a system looked at can be difficult for some people and CPI will not come out after 5 PM. They also sent out a tech to repair a door lock that over time did not want to lock and the tech removed a part that was installed by CPI on the first installation and said it was packing material that was supposed to be removed when installed. ( really? ) Then to top it off he took an over sized drill bit and damaged my door frame thus also causing damage to the metal part that was originally installed by them. ( very poor professional service ).Read More
  2. User Score
    0
    Lovely Spann
    April 30th, 2017 
    To start the contract is 5 years long and its so small on the paper you sign that it should be illegal. The rep who came to my home told me no contract. Then once I tried to cancel. I was charged over $1500 for the contract which is now going on my credit. They won't even come get this equipment out my home. Worst mistake I ever made. The rep came the same day as my cable company kept giving all these reasons why they were better. ALL LIES. I should have went with my cable company from day one.Read More
Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.9
$19.99-$42.99
$0

#2

7.2
$34.99
$99

#3

3.3
29.99-59.95
$99

#52
CPISecurity_Logo

2.4
Undisclosed
$99-$299

The Good

  • Free Installation
  • Wireless Systems Available
  • Home Automation Solutions
  • Real-Time Response
  • Remote Access to View Home Activity

CPI provides free installation of its security and home automation systems to homeowners. After receiving credit approval, customers can have over $2,000 worth of security and automation equipment (i.e., security cameras, motion and glass-break sensors, door locks, carbon monoxide detectors, energy management tools, and more) installed for free. One thing we like about CPI’s security and automation system is that it supports broadband connectivity. In addition to its hard-wired system, CPI also provides a wireless system, which is both easier to install as well as remove should a customer be moving into a different home.

CPI also boasts a real-time response rate that alerts the authorities within seconds of a distress call. Customers can also choose to download the CPI Security Systems mobile app (available for both iOS and Android devices) to monitor their homes while they’re away. Through the app, customers can view security camera videos, adjust the thermostat, lighting devices, door locks and more.

The Bad

  • High Installation Fee for Renters
  • “No False Alarm Guarantee” Is Misleading
  • Poor Online Transparency
  • Limited Availability

Although CPI Security Systems boasts free installation, this promise comes with several conditions. For example, the cost of a CPI security system can be extremely high if you don’t own your home, as CPI Security attaches a hefty $299 installation fee for renters. All customers, whether they rent or own, may also be required to pay additional installation fees for second-story security cameras. And though the website says customers can receive up to $2,200 in free equipment, customers are required to purchase upfront a minimum of $99 in equipment.

While the company claims a “No False Alarm Guarantee,” this term can be misleading. The specific conditions of the guarantee dictate that CPI Security Systems will compensate customers for false alarm fines incurred due to errors on CPI’s part. Several customer reviews have indeed confirmed instances of false alarms on CPI Systems. Customers should be aware that the “No False Alarm Guarantee” does not with certainty prevent all false alarms from happening. CPI will not compensate customers for false alarms due to user errors, negligence, or Acts of God. False alarms are an issue with CPI Security. Several complaints have been filed with the Better Business Bureau regarding motion sensor and door sensor activation. Other issues involve false reports of windows being open.

Aside from the technical issues, CPI Security does not clearly state the details of opening an account or service agreement. Actual monthly rates and contract lengths can vary greatly depending on the customer’s credit rating, and the CPI website yields little information for customers to reference. In order to receive an accurate quote, customers must first receive credit approval.

CPI Security Systems is only available in four states (Georgia, South Caroline, North Carolina, and Georgia), whereas top home security companies provide security services to all 50 states.

Want to know which home security companies are top rated? Click Here

The Bottom Line

While CPI Security Systems can provide sufficient equipment, monitoring, and automation services to customers in the southeast region of the United States, the company still lacks several important qualities found in top home security companies. CPI’s lack of usable online information, confusing and sometimes misleading terms, and extremely limited national reach are serious points of concern. Customers looking for a more straightforward home security provider with less hidden fees are encouraged to investigate our top companies.

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201 CPI Security Reviews

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  1. User Score
    0
    December 4th, 2018 Mooresville, NC
    0 people found this review helpful!
    I’m paying for cameras that don’t work.
    Installation was bad and unprofessional.
    Read More
  2. User Score
    0
    November 24th, 2018
    0 people found this review helpful!
    Lock you into long term contract.Take money out of your bank account.Anything wrong with your service they refuse to send anybody out to fix it.Just another greedy money sucking company that provide no customer service.Horrible stay away.
    Read More
  3. User Score
    0
    October 20th, 2018 Ocean Isle Beach, NC
    1 people found this review helpful!
    Had CPI install a hard wired system in my new home. My home was burglarized many times by a family member. It could be disabled and no alarm was sent to CPI. I changed my code many times. A technician came out and changed some wiring, but it didn’t help. They finally dropped me and my contract, since they couldn’t figure out how this could happen….and they’re business is security! I believe they were not being honest and knew how the system could be compromised, but found it easier to get rid of the ‘squeaky wheel’ than to help find the solution. I think of the millions of people who have a false sense of security and it’s scary.
    Read More
  4. User Score
    0
    October 2nd, 2018 Fayetteville, NC
    1 people found this review helpful!
    You are a ripoff. Can’t stand this company. $149 to move from old house $149 to install in new house. They don’t tell u this when u sign up. Can’t talj to supervisor. If I could I would give CPI -10. You disgust me in your customer servic. You are deceptive in what u say
    Read More
  5. User Score
    10
    September 25th, 2018 Lancaster, SC
    1 people found this review helpful!
    We’ve had CPI for just over a year now. We had a great experience with our installer, Jason. He managed to outfit our whole house with sensors, a smart lock, garage door controllers and 3 cameras in an afternoon. I’m sure it would have taken me hours to do it on my own. We’ve since added a smart thermostat and some light controls that all work with the inTouch app. CPI’s Service Plus warranty also covered a sensor that lost contact when our door warped due to cold weather. The technician came out and fixed the issue at no cost.

    It’s a few $ more per month than some of the DIY services, but if you’re looking for a security system with all of the smart home accessories, CPI is the way to go. They make it painless to add a lot of helpful gadgets, service the equipment at little to no cost, and make it all work through one app.

    Read More
  6. User Score
    0
    September 21st, 2018
    0 people found this review helpful!
    You’re supposed to be able to trust your security system and company. CPI has breached my trust. We currently have contracts with CPI for our home and businesses. This company has been deceptive. They have obligated us to pay for a contract on a business that no longer exists for five years. No one signs a contract with a security company for five years. This company has changed the contract to their liking and I am going to get Channel 9 to investigate for fraud. Buyers beware this company is not honest.
    Read More
  7. User Score
    0
    September 16th, 2018 Myrtle Beach, SC
    0 people found this review helpful!
    If you want sleepless nights subscribe to CPI!!! Our alarm system has been going off about weather warnings every 10 or so minutes. Our dogs are terrified every time the blast alarm goes off. The CPI 24 hour 1-800 number is an absolute joke!!! On hold over 20 minutes and still not a live person. When you need the thing to work it doesn’t, and went everything is just fine, the alarm won’t shut up. I bought a home security system not a weather announcement system.
    Read More
  8. User Score
    10
    August 29th, 2018 Columbia, SC
    0 people found this review helpful!
    GREAT cusomer service. Equipment has performed flawlessly for first 3 months.
    Read More
  9. User Score
    2
    August 25th, 2018 Ahoskie, NC
    2 people found this review helpful!
    Customer service is poor at best. Cannot depend on scheduled appointments. If technician is in the area prior to scheduled service date, the scheduled date is removed and customer is entered into the system as “no show”??
    Read More
  10. User Score
    1
    July 30th, 2018 Charlotte, NC
    3 people found this review helpful!
    Service itsel is acceptable. Sales representative and contract is where you need to use EXTREME CAUTION! Sales/installation representatives intentionally mislead on the length of the service agreement and what you sign may actually be a FIVE year (seriously!) commitment which incredibly expects the customer to pay 75% of remaining costs should you cancel (and they inflate cost of hardware as well as misrepresent what the hardware is). My home had all the hardware already in place including the panel they now tell me they need to “recover”. I signed up for what was represented as a two year contract and received “free” cameras and a door lock. I tried to cancel after two years and they actually expected me to pay $1000 for “free hardware” and lost future monitoring for another three years of a five – yes FIVE – year contract! No joke. This is their apparent business model. DO NOT USE CPI! Most of the competition has far better terms and costs.
    Read More
  11. User Score
    0
    July 16th, 2018 Charlotte, NC
    2 people found this review helpful!
    CPI Security agent lied to us when we signed up. I asked if it was a 12 month contract and he said it was. Shame on me for not reading the fine print but I thought they are a reputable company. However, when we cancelled after we sold our house and moved we were told it was a 60 month contract and we were billed $600. We never would have signed a 60 month contract if we were aware of it because we knew we were selling our house in the next year or two.
    Read More
  12. User Score
    9
    July 9th, 2018
    0 people found this review helpful!
    We just purchased a new home and Keith from CPI gave me a visit. He was very knowledgeable and professional. Keith set up a meeting to demonstrate the security system to me and my husband. We never had a security system in our home of 15 years. My husband was pretty skeptical of them due to his line of work. Keith and his boss sat down with us and went over the program and gave us real life examples. We like the doorbell camera and keyless entry as well as the overall safety of our children. CPI is very affordable and is a no brainer if you have small kids. Nate from CPI installed our system. He was professional and patient with us as he guided us through how to work everything. CPI rocks! I am a fan! Greenville, SC.
    Read More
  13. User Score
    10
    July 2nd, 2018 Hilton Head Island, SC
    2 people found this review helpful!
    We have a CPI Security System with inside and outside camera’s, door bell, window breaks, garage door,and security on many of our windows. Our technician that installed the system was GREAT his name is Robert. Today we needed service and we were so happy that Robert was the person who came to our door. Robert fixed every concern we had about our CPI system in a very short amount of time. I would recommend when you need a reputable service person ask for Robert. Robert knows everything about the CPI System!!!!!!
    Read More
  14. User Score
    10
    June 18th, 2018 Charlotte, NC
    0 people found this review helpful!
    Some of the best customer service. Installer was knowledgeable and professional and they’ve answered any questions i’ve had thus far. would recommend.
    Read More
  15. User Score
    0
    June 1st, 2018 Cary, NC
    1 people found this review helpful!
    I called to discontinue my service and the customer service person I spoke to never responded to my emails in regard to picking up the equipment. As a result I had to pay for another month of non-existent monitoring and I suspect that it was done ON PURPOSE!!
    Read More
  16. User Score
    0
    June 1st, 2018 Greenville, NC
    0 people found this review helpful!
    2014: The sales team makes promises that you find out at the install that are not being done. Only way I still got it done was because I had printed out the entire chat conversation I had with the salesman to prove what I had been promised. PRINT OUT ANYTHING THEY SEND YOU.

    2018: Agreed to renew my contract for getting a smart front door lock installed at no charge. I signed agreement filled out by the technician and kept my copy. CPI wants to change the terms even though their agent prepared the agreement and I signed it. If I wanted to change the terms, CPI would darn well expect me to honor it.

    Read More
  17. User Score
    9
    May 24th, 2018 Charlotte, NC
    1 people found this review helpful!
    Door bell cameras are not ready for use….lots of trouble with ours.
    Read More
  18. User Score
    0
    May 21st, 2018 Fairfax, VA
    1 people found this review helpful!
    I haven’t requested service from CPI but nonetheless I receive email updates when one of their customers arms or disarms their system. Obviously someone requested service but mistakenly gave my email address. I have spoken to customer service several times explaining the situation and requesting that my email be removed. Despite assurances that they would take care of the situation, there has been no change.

    This is an obvious red flag for any security-focused company to provide unsolicited information about a customer’s coming and going to a third party. But CPI is obviously not concerned.

    Read More
  19. User Score
    10
    May 9th, 2018 Monroe, NC
    3 people found this review helpful!
    They installed my system shortly after I called them. The work was done on Christmas Eve Day. The installer had a problem getting the outdoor camera to talk to my network. He stayed late to work on it until he got it right. I had a problem after that with the outdoor camera and they came out and installed their own WiFi router which solved the problem, all at no charge!

    Recently I locked myself out of the house and never wanted that to happen again. I called CPI about installing an electronic lock on the front door. The price to install it was only a little more than the price of the lock so we set it up for the very next day. The installer not only installed the lock but also did a complete check of the security system, replacing the battery in one of the sensors. I’m very happy with CPI Security!

    Read More
  20. User Score
    1
    May 8th, 2018 Waynesville, NC
    7 people found this review helpful!
    I had my sysstem installed 2 weeks ago on April 24, 2018. The technician while placing a camera in my foyer punctured the pipe that goes to my washer on the second floor (accidents happen). Water ran down my walls for approximately 3-5 mins. This kind of situation apparently hasn’t happened before because no one knew who to call. Finally, Quality Control (the person who inspects that system was installed properly) he called Serve Pro to dry the walls and attempt to dry my hardwood floors & Rotor Rooter to stop the leak. Since then, that was 2 weeks ago today I haven’t had any success in getting repairs done to my house. Serve Pro ripped my baseboards, sheet rock in the garage to dry the inside of my house. Rotor Rooter cut a whole in my foyer to stop leak and my house has been like this for two weeks. CPI requires 3 estimates
    to initiate repairs, they are yet to schedule my first visit from one of their contractors. Serve Pro ask his contractor for an estimate and we received within 3 days. $18,000 and CPI refuse to pay that much to rplace my floors (the hardwood floors in my house are discontinued, so CPI can’t JUST replaced the 6X20 area THEY damaged, they have to replace the whole floor). They have me jumping through hoops to get my house fixed, while I have mold growing under my hardwood floors. The system itself is great, prompt response, and cameras are awesome, but I would have rather stayed with ADT than to have my house in shambles right now. Yes, I regret switching companies. If you get CPI & your installation goes flawless, your golden. God forbid something goes wrong, CPI will nickel and dime their way out of it. All I asked for to my house to be restored to the way it was before they walked in and two weeks later nothing. I read their contract, if there system burns your house down, their only liable for a small amount. The alarm system great, customer service and everything else that goes with it really not worth the hassel.
    Read More
  21. User Score
    0
    April 22nd, 2018 Lancaster, SC
    0 people found this review helpful!
    Contact time is never discussed. When asked about the contact length the technician is trained to switch topics. If you get transferred they have that covered as well, you are required to buy out the contract at 75% of remaining months. They appear to be an honest company; however, they take advantage of customers. If you live in the Charlotte area consider another company or buy an off the shelf system. They seem more reliable and offer better notification. I am truly disappointed.
    Read More
  22. User Score
    0
    April 18th, 2018
    2 people found this review helpful!
    Beware! This is a garbage company! They quoted me a lot of things over the phone convinced me to run my credit and even pay for the first month ahead of time. Before installation I find out that a bunch of the stuff that was promised over the phone was not true or had hidden fees and were extra. I told them that I was not interested anymore and decided to go with someone else. I asked for them to process my refund for the 59.99. I was told they’d do it right away. A week goes by and I’m continuously getting phone calls from them to change my mind but no refund. I call again and they tell me my refund is being processed and to wait another week. I wait another week and call and then find out that my refund was never processed and instead was given directly to the salesman. I spoke to that sales specialist specifically and told him I didn’t want the service and that I was lied to. I ended up just getting USAA to dispute the transaction and FORCE them to refund me my money. People that do business like this make me sick. I’m thankful to God I decided not to go with you guys and get stuck. Just fair warning to anyone looking at this company.
    Read More
  23. User Score
    9
    April 4th, 2018
    0 people found this review helpful!
    shane b. was very kind and considerate very professional technician even though he didnt get my problem completely fixed he stayed way passed hours to make sure i felt safe with my cameras that i was having problems with.
    He also got me an appointment set up the very next day to meet up with cable provider that their services was causing the problems
    Read More
  24. User Score
    1
    March 26th, 2018 Mccormick, SC
    1 people found this review helpful!
    Bait and switch. Quoted monthly price and features that were totally inaccurate. First monthly bill was 45% higher than what was quoted. Install was supposed to be simple and quick, as we already had an ADT system that the CPI salesman told us was perfectly compatible. Lie!! Took 10 hours to install, then didn’t work correctly. Many calls later, we have a jerry-rigged system that is costing $95/mo. Stay away.
    Read More
  25. User Score
    1
    March 17th, 2018 London, KY
    1 people found this review helpful!
    We have been with CPI for a couple of years now. We just sold our home and had to move to a rental until the build of the new home is complete. They wanted to charge us 430 dollars to install the new system, AND pay the same amount a month for LESS security. Spoke with customer service they were NO HELP!! Getting out of our contract was going to cost 1200 dollars! It makes no sense for me to pay the same amount a month for 3 door contacts!! No windows were being covered, no glass shatter, JUST 3 door contacts and 430 for them to install. I was trying to transfer my service and KEEP my service but I was being charged 430 to do so. Spoke with 2 diff supervisors at customer care and all we kept getting is. Getting out of your contract is not an option, getting window contacts is not an option, paying less a month for less security we were getting IS NOT AN OPTION! Not sure why they call them customer service…..THEY DID NOT HELP THEIR CUSTOMER AT ALL!! Beware of these contracts and how STUCK you are when dealing with CPI!! I’ve read all of the other reviews some with similar situations. Do not respond to this review with saying “someone from our customer care will reach out” don’t bother with that, the 3 we spoke with today didn’t help, why would any other customer care rep be able to!!!
    Read More
  26. User Score
    4
    February 22nd, 2018
    3 people found this review helpful!
    I been with this Company for many years . I call today 2-22-2017 to ask about the HD DOOR BELL CAMERA , And to have a camera move from my front door and to install the door bell.and was quote a Price $200.00 and some change for the door bell camera. And i ask could they move the camera from my front door if i get the door bell camera because i wouldn’t need both. Well Supervisor said i would have to pay listen at this $75.00 a hour. (not) ! So he going to be here at my house anyway and it don’t take that long to move a camera and they want $75.00 a hr. the door bell camera you can get one a walmart , best buy for $130.00 plus.
    Read More
  27. User Score
    1
    February 22nd, 2018 Charlotte, NC
    1 people found this review helpful!
    We cancelled the service after seven years and were owed a refund for five months prepayment. We were told a check would be processed in 3-5 days and mailed. (by two different people). When no refund can after two weeks, I called to follow up and was told they only process checks once a month and my check had just been processed that day and to give up to one week for it to arrive. I waited one more week, no check and called again and was told check had not been processed and was given some story about our account had been canceled (along with bank info) so they had no way to process refund. (Total BS, they never had my bank info to begin with, and this had nothing to do with them mailing me a check). Later in the same conversation the person told me they had me in queue for processing in 48 hours. I requested to speak to a supervisor several times and finally was told to expect a call within 30 minutes. I am still waiting. I was clearly lied to by at least three different people. This is the service I get after sending them checks for the past sever years???!! Oh, by the way, they also said they require two months notice to cancel, even though we are not under contract, so that was being deducted from our refund!
    Read More
  28. User Score
    9
    February 11th, 2018 Cornelius, NC
    0 people found this review helpful!
    I had two outdoor video cameras moved on my property last week. Brandon H. did an excellent job and I am extremely pleased. He is professional, polite, and intelligent which helps him know the job correctly! He is also very neat and cleans up any mess. I actually requested Brandon for this job because he has worked at my property in the past. CPI installed the initial security system in our house and has been very good at servicing and urgrading it for 19 years.
    Mary B.
    Read More
  29. User Score
    2
    February 11th, 2018 Charlotte, NC
    5 people found this review helpful!
    CPI has the worst customer service been subject to. The only employee there is Mary Beth who can answer your questions and do so with any form of courtesy.
    I was double drafted for my monthly payment and I was told that there was no one in billing that could help me. After 4 phone calls I got Mary Beth on the phone and she took care of the problem with no trouble. The people that answer your phones are rude and told me lies.
    Terrible!!! If I had another choice I would get rid of CPI.
    Read More
  30. User Score
    1
    February 5th, 2018 Raleigh, NC
    2 people found this review helpful!
    I have been having so many issues with my account and every time I call, a different Customer Services representative tells me something different!
    Read More
  31. User Score
    0
    January 17th, 2018 Sanford, NC
    3 people found this review helpful!
    I have been a customer of CPI for well over ten years. I had a system in both my home and business. They were supposed to install fire/smoke detectors in both systems. After a fire next door to my business within the same building recently I found that there was zero fire or smoke sensors. After a number of calls and nonsense excuses about how that would cost me thousands of dollars to have a commercial smoke system installed I cut the cord on both systems. Not one time did any manager with a solution call me. They are well versed in making harassing collection calls and being children about providing services and products I was supposed to have installed and was paying for but in the end their systems were like customer service at CPI, not there.
    Read More
  32. User Score
    1
    January 2nd, 2018 Lancaster, SC
    6 people found this review helpful!
    We switched to CPI after terrible customer service with ADT. CPI advertised all this “free” stuff (Door sensors, motion detectors, etc.). when the installer came, he used all the old stuff that had been in the house for 18 years. We asked for a second keypad for the upstairs bedroom and got, what amounted to a “calculator face” keypad. We couldn’t tell what door or window had been opened. We asked for the same keypad as the main one. They said sure, no problem, only $199 more. When it was installed, it didn’t include the 2 way speaker. So now if there is a break in or some other issue, we get to run downstairs to the speaker.

    We are also stuck with this system for 3 years but you can bet we won’t be a customer after that. This company seems to be good at promising and bad at delivering. We went from an excited new customer to a “can’t wait till it’s over” customer in a matter of a week.

    BEWARE

    Read More
  33. User Score
    0
    January 1st, 2018
    14 people found this review helpful!
    We signed up a few weeks ago for the package that includes the doorbell camera. We set it up to send notifications when motion is detected, and we receive notifications every single time a car drives by the road in front of our home, even on the lowest setting.

    We wanted motion activated because a lot of packages have been reported stolen in our neighborhood from people’s front porches. This was actually the very reason why we switced to CPI. We were told by CPI that they can’t do anything to fix this, as the tech is new, and they are still trying to figure out how to make it work properly. We decided to cancel on day 3 of our service, as CPI gives 3 days to cancel. Day 3 was on a Sunday, and we got no answer when calling so we left a message, and didn’t get a return call until the next day when we were told that we were past our 3 day period to cancel, and because we didn’t mention cancelling our service in the message that they couldn’t honor us having left a message.

    We have asked to speak with a manager multiple times on multiple days, and are always told that all the managers are in a meeting. On one occation we were told they would transfer us to a manager, and we were on hold for 40 minutes before we gave up on waiting, and called back only to be told again that the managers were in a meeting.

    Finally, only 2 weeks into our service we received notification that we had reached our max of 1,000 videos for the motion camera for the month. Note that this was not a storage issue, but that they only allow you for up to 1,000 per month, which was not something we were told ahead of time. Keep in mind that the only reason we reached 1,000 is because it records every single time a car drives past our house, and CPI themselves have said they can’t fix this. So now we have to hope that nothing happens at our home in the next 2 weeks where a video recording from our camera would have helped identify someone because we’ve reached our limit.

    I can’t believe we’re stuck with this company for 3 years. If you want a company where you don’t get what you were promised, where the technology doesn’t work as advertised, and where the people in charge are “in meetings” 24/7 then this is the company for you.

    Read More
  34. User Score
    0
    December 31st, 2017 Myrtle Beach, SC
    3 people found this review helpful!
    We signed up a few weeks ago for the package that includes the doorbell camera. We set it up to send notifications when motion is detected, and we receive notifications every single time a car drives by the road in front of our home, even on the lowest setting.

    We wanted motion activated because a lot of packages have been reported stolen in our neighborhood from people’s front porches. This was actually the very reason why we switced to CPI. We were told by CPI that they can’t do anything to fix this, as the tech is new, and they are still trying to figure out how to make it work properly. We decided to cancel on day 3 of our service, as CPI gives 3 days to cancel. Day 3 was on a Sunday, and we got no answer when calling so we left a message, and didn’t get a return call until the next day when we were told that we were past our 3 day period to cancel, and because we didn’t mention cancelling our service in the message that they couldn’t honor us having left a message.

    We have asked to speak with a manager multiple times on multiple days, and are always told that all the managers are in a meeting. On one occation we were told they would transfer us to a manager, and we were on hold for 40 minutes before we gave up on waiting, and called back only to be told again that the managers were in a meeting.

    Finally, only 2 weeks into our service we received notification that we had reached our max of 1,000 videos for the motion camera for the month. Note that this was not a storage issue, but that they only allow you for up to 1,000 per month, which was not something we were told ahead of time. Keep in mind that the only reason we reached 1,000 is because it records every single time a car drives past our house, and CPI themselves have said they can’t fix this. So now we have to hope that nothing happens at our home in the next 2 weeks where a video recording from our camera would have helped identify someone because we’ve reached our limit.

    I can’t believe we’re stuck with this company for 3 years. If you want a company where you don’t get what you were promised, where the technology doesn’t work as advertised, and where the people in charge are “in meetings” 24/7 then this is the company for you.

    Read More
  35. User Score
    0
    December 18th, 2017 Maryville, TN
    6 people found this review helpful!
    cant make doorbell work. smoke detectors are over sensitive , cant cook bacon without setting them off. alarm keypad chirps saying low battery, Witch would be fine except the system has no batteries. called for service and was told two week lead time.so no system during the holidays. thanks CPI.THE ENTIRE EXPERIENCE HAS BEEN A TOTAL LET DOWN.Once they have you under contract they put you on the back burner.
    Read More
  36. User Score
    1
    December 6th, 2017
    4 people found this review helpful!
    Not a happy customer after over 20 Yrs with them. Originally never had any issues until new technology started to arrive. Wireless doesn’t work at every place and land lines now a day have change from what it was in the past. After 15 Yrs we needed to pay for the upgrades that never worked properly and when the time arrived to cancel service/contract due to poor/non service they wanted to collect fees and charge for service not received. Finally we were able to cance without penalties, but had to pay a full month of monitoring without the service… Don’t trust CPI Security…
    Read More
  37. User Score
    1
    November 30th, 2017 Apex, NC
    5 people found this review helpful!
    They are very good until you ask them for upgrades. When you find out they have new and perfect promotions that the payments is the same with your current bill, you ask them for that upgrade and even you want to pay out of pocket to get that, they still increase your monthly ( add up $10 or more), or you have to wait until you finish with your contract to get the new package.
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  38. User Score
    0
    November 28th, 2017 Fayetteville, NC
    6 people found this review helpful!
    Im just over this!!! They like to take advantage of busy moms who stay home with kids, and make them think they are getting a great deal! YEAH I am writing a bad review everywhere I can!! Hopefully this won’t have to anyone else!!
    Read More
  39. User Score
    0
    November 28th, 2017 Kernersville, NC
    5 people found this review helpful!
    DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY!!!!!! I was billed more than my agreement, I had false alarms they would not stand behind with fees from the local police because I was out of town, it was a headache and a scam from DAY ONE!!! DON’T USE THIS COMPANY
    Read More
  40. User Score
    0
    November 14th, 2017 Charlotte, NC
    4 people found this review helpful!
    I am a security professional myself, CPI is lame duck. Bottom line – stay away from these greedy cons.
    Read More
  41. User Score
    10
    November 10th, 2017
    1 people found this review helpful!
    A nice man named Butters came to fix my newly installed system today and did a wonderful job. He went up and beyond.
    Read More
  42. User Score
    0
    October 31st, 2017 Palo Alto, CA
    5 people found this review helpful!
    This the worst company that ever started in the history of all the alarm company’s they lie they installed stuff that was not needed at all the system never worked from the start the tech new before he was ever finished but still took advantage of my girlfriend and took are money anyway installed a broken camera never uploaded it to the system was a week before they came back to put the new one up and then had to come back the next day and remove the system because it never worked to start with and they still have not made the repairs on the house that was promised nor has the money been refunded and they asked us to get our on contactor to make the repairs on a house that have just bought have not even moved in to this day they keep making excuses about not being able to find a contractor to make repairs on our house so this by far the worst company in the USA never ever recommend this company to a piss ant
    Read More
  43. User Score
    1
    October 7th, 2017 Williamston, SC
    4 people found this review helpful!
    I have had my system for approximately 3-1/2 years now and have nothing but problems with one thing or another with it, which started not long after I had it installed. When you call them they do everything they can to “pass the buck” that it’s the cell phone towers not working which I was just told today when someone came out to check it for me. I , in turn, called my cell phone provider and they know of NO problems in my area, which I figured but wanted to find out for myself. I will be looking into another system as well as going to corporate because this is NOT worth the problems any longer. I would advise anyone NOT to get CPI for their home.
    Read More
  44. User Score
    9
    October 6th, 2017 Ellenboro, NC
    1 people found this review helpful!
    I have had a great experience with CPI thus far. The representative I talked with from the start, Julia R, was extremely professional, very kind, knowledgeable and supportive. CPI delivered what was promised, at the price that was quoted. Once the installation was started, I decided to add some extra bells and whistles. The installation technician, his signature looks like Gary #4200 (?), was also very professional and explained the workings of the system accurately.

    Looking forward to future great customer service when needed.

    Read More
  45. User Score
    0
    September 25th, 2017
    5 people found this review helpful!
    I MADE A BIG MISTAKE BY SWITCHING TO C.P.I. SECURITY. NOW I AM STUCK WITH A FIVE YEARS CONTRACT :((((((
    Read More
  46. User Score
    0
    September 25th, 2017
    5 people found this review helpful!
    Sold my house the new owners wanted to take over the account it has been a week and still fighting to do the transfer you are better off going with a service that you pay for everything up front to save yourself the headache
    Read More
  47. User Score
    1
    September 5th, 2017 Kannapolis, NC
    5 people found this review helpful!
    I cancel my service 8-30-17 and the service is still. I talk to there customer service and all telling the same thing. They send the cancellation by email to central monitoring. They will not give me the number to talk to anybody about why I my account still activated. I was thinking about coming back to CPI in the future but not anymore.
    Read More
  48. User Score
    0
    August 25th, 2017 Columbia, SC
    2 people found this review helpful!
    Most of the staff at CPI, basically anyone you talk to on the phone, should not have customer contact. They are argumentative, defensive, belligerent and/or condescending. If your alarm goes off by accident and shut it off immediately and have instructed them repeatedly to not call in those situations they will more often than not activate the speaker and start barking orders at you and lecturing you while repeatedly demanding answers to the same questions. I have had other security systems and CPI is easily the worst. And to top it all off their equipment regularly fails and typically when you are out of town. The only good thing I can say is about CPI is their installers are pleasant and some are competent.
    Read More
  49. User Score
    3
    August 22nd, 2017
    3 people found this review helpful!
    I had cpi in my home. It was a new construction and I was told by the builder this was the company they were dealing for that area.
    So i was locked into a 5 year contract.
    From the on set I started having problems with the camera feed. Camera off line, to no internet support of feed.
    window monitors showing open , when they were not. premature battery drain. Then the best was digital key pad. not responding to codes. and there is not a hard key option. Changed batteries several times still same issues.
    As for customer service the worst. always look for customer error first. Then they are rude. I request cpi to upgrade my system was told only available to new clients. After over 20 attempts to to rectify issues I cancelled my service, Cpi gave me the run-a-round.i finally bought out my contract and walked away.
    Read More
  50. User Score
    0
    August 21st, 2017 Charlotte, NC
    2 people found this review helpful!
    Unfortunately, you get what you pay for. CPI security customer service is absolutely HORRIBLE! I’m not sure what kind of people they are hiring but they are extremely POOR representatives of the company. I have attempted to contact the organization for 3 weeks now — continue to be told that all supervisors/managers are “in meetings” and not one has taken the time to contact me back (and I have left 4 messages with representatives requesting that a supervisor/manager call). I WOULD NEVER RECOMMEND CPI TO ANYONE AND I WILL BE CANCELING THESE SERVICES!
    Read More

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Our Score
5.1
User Score
2.4
Rank this Company

Ratings Breakdown

Price

Monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
$99-$299

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Fees may apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
201

Overall Score

Based on ranking criteria
5.1 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,277

Overall Score

Based on ranking criteria
9.0 /10