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#42
CPISecurity_Logo

CPI Security

Biggest Customer Gripe: Bad Customer Service (read reviews)

Our Score
5.5
User Score
6.6
Our Score
5.5
User Score
6.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99-54.99

Install & Equipment Fee

$99-$299

Contract Length

39-60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

516

This Review is maintained by Chase Sagum

Review Last Updated: May 22, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$99

#3

4.7
$29.99-45.99
$99

#42
CPISecurity_Logo

6.6
$39.99-54.99
$99-$299

The Good

  • Advanced Technology
  • Mobile App
  • Video Verification


Advanced Technology

Upon credit approval, customers can have over $2,000 worth of security and smart automation equipment (i.e., outdoor security cameras, motion detector, door sensors, glass-break sensors, door lock system,doorbell camera, indoor camera, control panel, fire communicator, carbon monoxide detectors, energy management tools, alarm systems, and other monitoring equipment) with free installation.

Mobile App

Customers can download the CPI Security Systems mobile app (available for both iOS and Android devices) to monitor their homes while they’re away. Through the app, customers can view security camera videos, adjust the thermostat, lighting devices, door lock, and more. The mobile app also allows customers to receive real-time alarm notifications at any time and anywhere.

Video Verification

CPI Security’s home security system video verification is actually quite impressive. According to the CPI Security website, “an alarm event triggers your security cameras to start recording and notifies CPI’s award-winning Central Station.” This recorded video verification allows customers to know there is a real threat, like burglars, or if its nothing to worry about.

The Bad

  • Hidden Fees
  • Poor Transparency
  • Limited Availability


Hidden Fees

Although CPI Security Systems boasts free installation, this promise comes with several conditions. For example, the cost of a CPI security system can be extremely high if you don’t own your home, as CPI Security attaches a hefty $299 installation fee for renters. All customers, whether they rent or own, may also be required to pay additional installation fees for second-story security cameras. And though the website says customers can receive up to $2,200 in free equipment, customers are required to purchase upfront a minimum of $99 in monitoring equipment.

Poor Transparency

Unlike other security companies, CPI Security does not clearly state the details of opening an account or service agreement. Actual monthly rates and contract lengths can vary greatly depending on the customer’s credit rating, and the CPI website yields little information for customers to reference. In order to receive an accurate quote, customers must first receive credit approval.

Limited Availability

CPI Security Systems is only available in four states (Georgia, South Caroline, North Carolina, and Georgia), whereas top home security companies provide security services to all 50 states. Those interested in CPI Security systems need to make sure they check the company’s state availability before contacting the company.

View Best Home Security Companies

The Bottom Line

CPI Security does offer some impressive technology as part of its security package in terms of its professional monitoring cameras including an outdoor and indoor camera, control panel, alarm options, touchscreen door lock, motion sensor, and more. Additionally, CPI Security offers a mobile app that allows customers to monitor their homes from their smart devices.

Despite the initial offerings CPI promises, it turns out that there may be some home security system restrictions and limitations. We encourage you to read several CPI Security reviews and conduct your own research regarding other industry security providers.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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516 CPI Security Reviews

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  1. User Score
    10
    June 13th, 2019
    0 people found this review helpful!
    The staff I have dealt with getting my questions and concerns were cleared and answered. Ms Julia and Mr Micah were both fabulous, helpful, and accommodating. Ms Julia in particular was extra resourceful in regards to my proof of ownership. She was able to find other means to prove my home ownership which saved me the trouble of locating my closing documents. Two thumbs up! Thank you.
    Read More
  2. User Score
    10
    June 12th, 2019
    0 people found this review helpful!
    Representative was very professional and patient!
    Read More
  3. User Score
    10
    May 31st, 2019 Greenville, SC
    0 people found this review helpful!
    Great experience!! Easy to understand. Quick
    Read More
  4. User Score
    0
    May 29th, 2019 Wellford, SC
    1 people found this review helpful!
    We moved and do not have a security system at our home. They are still charging us for the service. Be aware of the contract
    Read More
  5. User Score
    10
    May 28th, 2019 Raleigh, NC
    0 people found this review helpful!
    CHRISTA WAS MY CUSTOMER SERVICE REP TODAY & SHE WAS ABSOLUTELY PHENOMENAL! SHE WAS COURTEOUS, POLITE & HAD A GREAT TONE. SHE WAS ALSO VERY ACCOMMODATING & UNDERSTANDING. SHE IS THE ABSOLUTE BEST!!!
    Read More
  6. User Score
    10
    May 27th, 2019
    0 people found this review helpful!
    Michelle that assist me with the sales process was Excellent. She made it very easy for me to go with CPI with her professionalism and persuasion to come on the CPI Family for innovative home security technology. Thanks Michelle for making this process so easy. New CPI Member Angelique Anderson.
    Read More
  7. User Score
    10
    May 24th, 2019 Hilton Head Island, SC
    0 people found this review helpful!
    Wonderful to work with and knew answers about their products
    Read More
  8. User Score
    10
    May 23rd, 2019
    0 people found this review helpful!
    The customer service representative was very knowledgeable. She was friendly and was able to answer all my questions.
    Read More
  9. User Score
    10
    May 23rd, 2019
    0 people found this review helpful!
    Great customer service! My issue was resolved immediately! Thank you
    Read More
  10. User Score
    10
    May 23rd, 2019
    0 people found this review helpful!
    Myesha was very helpful, knowledge, and polite. Thank you going the extra mile and providing great customer service
    Read More
  11. User Score
    10
    May 23rd, 2019
    0 people found this review helpful!
    We saw the CPI Memorial Day offer for new customers and thought we’d call them to see if there were any offers for existing customers, which sadly are never as good as they are for new customers. To my surprise we were able to get what we wanted that was equivalent out of pocket cost to the systems we were considering @ Best Buy to replace/upgrade existing system with exterior cameras since we now have a greenway being built in our backyard. We’ve been CPI customers for nearly 20 years. Myisha (spelling??) was absolutely incredible and earned the sale. She is smart, persistent and client focused speaking with her manager 2x about my pushbacks. Thank you Myisha and CPI.
    Read More
  12. User Score
    10
    May 22nd, 2019
    0 people found this review helpful!
    Representative was knowledgeable and help me with me question. She walked me through the process to confirm my update was effective. She was very personable.
    Read More
  13. User Score
    10
    May 22nd, 2019
    0 people found this review helpful!
    Very good service reps and able to communicate and understand
    Read More
  14. User Score
    10
    May 22nd, 2019 Mooresville, NC
    0 people found this review helpful!
    Michelle did a thorough job and really knew what she was talking about. She added empathy on a situation I mentioned. Great job!
    Read More
  15. User Score
    10
    May 22nd, 2019
    0 people found this review helpful!
    Excellent customer service experience. Delighted how fast my question was answered.
    Read More
  16. User Score
    10
    May 22nd, 2019
    0 people found this review helpful!
    Representative was friendly and professional! Tool ownership and resolved my issue.
    Read More
  17. User Score
    0
    May 21st, 2019
    0 people found this review helpful!
    They keep charging your account after you are moved and won’t call you back! Do not sign any contracts with them.
    Read More
  18. User Score
    10
    May 21st, 2019 Cary, NC
    0 people found this review helpful!
    The Service Rep I got Friday night was great, He was so professional and kind. You are lucky to have him on your front line. It was a excellent experience.
    Read More
  19. User Score
    10
    May 20th, 2019
    0 people found this review helpful!
    The sales person was very patient and knowledgeable! I really appreciate the time she took to explain everything.
    Read More
  20. User Score
    10
    May 20th, 2019
    0 people found this review helpful!
    Jason L has provided excellent sales and service! Will definitely recommend.
    Read More

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Our Score
5.5
User Score
6.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99-54.99

Install & Equipment Fee

$99-$299

Contract Length

39-60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

516
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,368