CPI Security offers individual and business home security systems in 12 of the 50 U.S. States (primary in the South).
They offer home security systems in new homes, to current homeowners, and for businesses. Month-to-month monitoring is available to those who purchase all their equipment up front.
CPI 'No False Alarm Guarantee'
A common complaint from home security customers is false alarms. To ensure customers don't worry about that, CPI has a "No False Alarm Guarantee" that promises a credit to the customer's account if they receive a fine from the local police department for false alarms. So while the company does not guarantee that no false alarms will go off, they do promise you won't pay for them. In most cases, false alarms are the result of faulty equipment or installation.
Positive CPI Security Reviews
In 2019, most of the reviews for CPI Security have been positive experiences shared by new customers. The most common praise is the company's customer service. Reviewers describe their experience with the company as friendly, polite, a great experience, helpful, and knowledgeable.
CPI Security's home security system video verification is actually quite impressive. According to the CPI Security website, "an alarm event triggers your security cameras to start recording and notifies CPI's award-winning Central Station." This recorded video verification allows customers to know there is a real threat, like burglars, or if its nothing to worry about.
Security Systems for Businesses
CPI Security is available for businesses in licensed states. The company specifically caters to retail stores, restaurants, medical offices, and industrial warehouses.
Undisclosed Fees and Transparency Issues
Although CPI Security Systems boasts free installation, this promise comes with several conditions. For example, the cost of a CPI security system can be extremely high if you don't own your home, as CPI Security attaches a hefty $299 installation fee for renters. All customers, whether they rent or own, may also be required to pay additional installation fees for second-story security cameras. And though the website says customers can receive up to $2,200 in free equipment, customers are required to purchase upfront a minimum of $99 in monitoring equipment.
Unlike other security companies, CPI Security does not clearly state the details of opening an account or service agreement. Actual monthly rates and contract lengths can vary greatly depending on the customer's credit rating, and the CPI website yields little information for customers to reference. They do say that their monitoring rates start out at $29.99 per month. We can assume that is for their most basic package - "inTouch Essentials". In order to receive an accurate quote, customers must first receive credit approval.
Negative Reviews of CPI Security
About half of the CPI Security reviews on Best Home Security Companys are complaints. The most common theme amoung these complaints are as follows:
- People were unable to get out of their long, 5-year contract with the company. Reviewers warn people to read the entire contract before signing.
- Not able to get a hold of customer service.
- Out-dated and fault systems
CPI Security Systems is only available in the southern region of the United States. They are predominantly in North Carolina, South Carolina, and Georgia, but do have licenses to operate in Tennessee, Alabama, Florida, Virginia, Kentucky, Maryland, Delaware, Mississippi, and Arkansas as well. Those interested in CPI Security systems need to make sure they check the company's state availability before contacting the company.
Despite the initial offerings CPI promises and reactions from consumers, CPI Security has hidden fees, high upfront costs, and long contracts. We encourage you to look for less expensive, higher rated home security systems. View our top-rated home security systems.
CPI Security Packages and Equipment Details
CPI offers three standard professional monitoring packages and offers customizable plans for residential use. Installation is done professionally. All equipment comes with the use of the company's mobile app, the inTouch App.
In order to purchase an equipment package, customers must first purchase monitoring services from the company. These monthly rates change based on the equipment you purchase.
Those who purchase all their home CPI security equipment up front may have the option of a month-to-month monitoring contract.
- Wireless control panel
- Motion detector/motion sensors
- 3 door/window sensors
inTouch Essentials Plus
- All inTouch Essentials equipment
- inTouch doorbell camera
- inTouch Smarthub (bluetooth disarming of alarm)
- Fire alarm
- All inTouch Essentials Plus equipment
- inTouch outdoor camera
- Keyless door lock
Extra Security Equipment
- Indoor cameras (180 degrees or HD)
- Outdoor cameras
- Video doorbell cameras
- Glass break sensor
- CO detection
- Water sensor
- Additional door / window sensors
Smart Home Automation Equipment
- Garage control
|Monthly Monitoring Fee||$39.99-$54.99|
|Install & Equipment Fee||$99-$299|
|Contract Length||39-60 Months|
|System Relocation Fee||Fees May Apply|
|Number of Reviews||541|
|Review Last Updated: April 07, 2020|
Real Customer Reviews
The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.
In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.
Rob San Jose, CA
Mar 12, 2020
That are very expensive, lie about their contract language and their contract language is not in the customers best interest.
Feb 28, 2020
I have seen commercials and had friends work for the company and still never gave home security much more than a thought. After doing plenty of research on 6 companies I decided to call CPI. I spoke with Michelle and she quickly made me a believer. She was knowledgeable and helped guide me through the process while building a home security system that met all of my needs. Every concern I had with other systems I researched were not a concern with CPI which gave me that warm and fuzzy feeling. They have an amazing product, but their customer service was top notch which is a rare thing these days! Very happy with the service so far.
Feb 27, 2020
Great customer service
Feb 25, 2020
I had very bad experience with CPI and dissatisfied with the customer service, we have been with CPI security service for last 4 years. when I was taking security service with my friend, CPI CSR told me that it is for 39 month contract and now they saying , I had signed up for 5 years (Note : My friend had only 39 month contract ) , and asking me to pay 75% of remaining balance for cancellation – ridiculous As they have been told us the agreement is for 39 month, but in the written contract have added it added 5 years (indirectly). Seems this is not proper disclosure and moral ethics (simply they made false statements). I feel that the other Security systems providers are far better and cheaper than this CPI Security.
Feb 13, 2020
this is the worst company ever i have been lied to. i have told they would do things something about issues and never get a call back i have three acct . as soon as i can get out of contract iam gone sorry sorry sorry company
Feb 2, 2020
Thank representative was quite attentive to our needs. Additionally, her persistence in reaching us left me in particular with a confidence that if the company, CPI have the same customer service disposition and integrity as the salespersons I encountered when calling back, this is the security company for our property.
Martha H. Foreman
Jan 8, 2020
CPI was the security company for my mother for the last ten years. They drafted her payment each month. When my mother suffered a stroke and moved to a skilled care facility, I cancelled the account. However, this company continued to draft payment citing a required thirty day notice. I cannot find this in the most recent contract signed in 2015. Be careful of their underhanded ways.
Jan 7, 2020
I accidentally left my keys in my front door. I was upatairs and the alarm awent off. Thankfully I have CPI. Someone definitely opened my front door. I called 911. However CPI had already notified the police. Without CPI someone would have entered my home and I would have never known. Scary thought. Thankful tonight for CPI and those who monitor the system.
Karen Devereaux Ashburn, VA
Jan 6, 2020
I pay for equipment through 5 years of monitoring and they tender my equipment useless when contract expires.
Nov 12, 2019
I was constantly having problems with my system! I did not live at the CPI MONITORED address full time. I was constantly getting notifications that my system had failed not to mention the false alarms! Numerous times I had to pay someone to go to my residence and wait for a technician after days of no protection! I notified them that I was cancelling my contract and going to a more reputable company, which I did! Now they want over $500.00 cancelation fees! See you in court!!! PS, Tried to work out a mutual agreement but the representative was very rude and hung the phone up on me! STAY AWAY! My brother and numerous friends are canceling their service when their contact runs out!
Joe Neely Jr
Nov 12, 2019
Orders COI’s new doorbell camera today. Customer service was awesome. My agent, Brittany, was extremely professional and knowledgeable. Haven’t installed Or used it yet.
Oct 11, 2019
We got cpi almost a year ago and the day we closed on our house cpi was out the next day installing everything. Well let’s just say from that day on it’s been nothing but problems we paid near $2500 cash for our Equipment !!! And a week after we got it installed it’s been problem after problem i have had so many technicians Out at our house because something is always not working. I have talked to costumer service so many times i have lost count, I’ve been told i would be contacted back and nothing our issues have not be resolved and our equipment is still not working right after almost a year. The customer service is horrible and so are the Quality control representatives!!!! You would think after all the money we have spent and the $59 a month we pay for our service they would try to help us more and fix it but they seem not to care!!! I do not recommend them at all!!!! If i would have known all of this when i wanted to go with them i would have looked into another security system With another company. Don’t waste your time nor money with cpi it’s not worth it.
Laurie Parish Boiling Springs, SC
Oct 8, 2019
I have had some of the same issues, schedule appointments and no one shows up, they break a contract and that is fine, but if we decide not to go with them due to wasting our time over and over, we owe them money for breaking the contract. I am asking if anyone knows a phone number or an email to corporate, not customer service, they make promises they cant keep. I would like to reach someone in Corporate if anyone is able to help me that would be great.
Chris Orangeburg, SC
Sep 24, 2019
I've had CPI since August 30, 2019. So far very dissatisfied. I have the upload speed it takes to operate this system however they do not pick up any motion on any of the 3 cameras I have. Last tech did some adjustments and still nothing. Going have to get back on the phone with them again and either they fix it where it works or ill get a supervisor to override and cancel the contract since I am not getting what I am paying for.
Sep 11, 2019
They send very weird, questionable techs out that you wouldn’t want on your property, not to mention in your house. In order for their surveillance cameras that I bought from them to work, I had to order $400 worth of other stuff. And their cameras consistently have been knocked off line, especially in good weather. When the last CPI tech came out and moved cameras out of place, he refused to move them back to the angles where I had them. I have gotten such shoddy service and weird techs that I stopped by their office just to assess the atmosphere. If your values are anywhere near conservative, run from CPI like the plague.
Aug 28, 2019
Awesome customer service
Aug 16, 2019
Horrible customer service. Will not return calls after numerous attempts
Aug 12, 2019
New resident to North Carolina and Donna make me so welcome. She was knowledgeable, professional and helpful. Thank you CPI
Aug 9, 2019
I recently purchased a home that has a CPI system installed. I decided it would be best to continue with them since most of their equipment is in place. I have been promised two different installation dates - neither of which have been met, although I pre-paid a year of monitoring in advance in addition to purchasing additional equipment to enhance the system. To date I have been given the run-around as to why a service person had not been sent to activate my system. Today I was told that someone “attempted to call” me on Monday. First, there was no reason for CPI to contact me as I was assured that an installer would be at my home this Friday. When I called them today to inquire about a time frame for tomorrow’s visit I was again told I did not have an appointment. When I gave the individuals name with whom I spoke as well as the date and time of the conversation I was placed on hold and transferred from department to department. I was given a new installation date another 10 days from now. Upon asking for a supervisor I was told they “did not operate that way” and that no one could do anything more. When I called back to cancel the contract I have now been told that they could get someone there a week from now. This process began weeks ago and I am still in limbo as to whether ta service person will appear. I am inclined to believe that using this “locally owned” company is a huge mistake.
Aug 2, 2019
KEEP OUR FAMILY SECURE---DO NOT USE CPI Security!!!! Worst. They do not monitor and when you call in you get put on hold. An alarm company user with a problem and you get put on hold!!! Cancellation they will not do. I cancelled this system 2 years ago! I re cancelled one year ago. All equipment was returned and today I am still awaiting a refund!! DO NOT USE FOR AN EMERGENCY OR FOR ANY REASON!! POOR.
Jul 29, 2019
After having CPI for the last 7 years for a downtown business, we are having problems cancelling the contract. Contacted customer service 3 different times, spoke with 3 different individuals with no results with the except for another monthly bill.
Jul 27, 2019
These SOB’s keep charging after you cancel service.
Jul 24, 2019
I have tried to cancel because I'm home more and don't arm it. I have tried to cancel service. They tell me they are sending an email for me to sign. TWO times, I've not received it. They tell me they sent it. I can check my emails for 12months and I've NEVER received the email, all thy he while being charged! Finally, I got the email last night 7/23/19. Do I get a refund for the months it should have been turned off???
Tony Fort Bragg, NC
Jul 24, 2019
Very knowledgeable sales representative and willing to work within my needs
Richard Fisher Clayton, NC
Jul 10, 2019
Very thorough customer service
Felicia Cokley Mcminnville, TN
Jul 10, 2019
Had a great experience with Donna today and she was able to answer all of my questions. She was awesome and now I'm a CPI customer!!!
Jul 5, 2019
I had the best customer service with CPI. They worked with me to get the price I could afford on updating my equipment. Emily Richards was my agent and she was fantastic! Couldn't be happier with this security company and their customer service! CPI is hands down the best security company out there.
Jul 3, 2019
Donna the customer service agent was very nice and helpful. She took the time to answer all my questions in a very pleasant way . Thanks.
Jun 26, 2019
Great customer service, great equipment, great features
Jun 17, 2019
My experience with Miesha this morning was amazing. She’s extremely professional and very knowledgeable regarding the products/ services CPI offers. Thank you CPI for having such talented and customer service friendly employees on the front lines. It is greatly appreciated.
Jun 13, 2019
The staff I have dealt with getting my questions and concerns were cleared and answered. Ms Julia and Mr Micah were both fabulous, helpful, and accommodating. Ms Julia in particular was extra resourceful in regards to my proof of ownership. She was able to find other means to prove my home ownership which saved me the trouble of locating my closing documents. Two thumbs up! Thank you.
Jun 12, 2019
Representative was very professional and patient!
Steven Tuffin Greenville, SC
May 31, 2019
Great experience!! Easy to understand. Quick
NITA CHANEY Raleigh, NC
May 28, 2019
CHRISTA WAS MY CUSTOMER SERVICE REP TODAY & SHE WAS ABSOLUTELY PHENOMENAL! SHE WAS COURTEOUS, POLITE & HAD A GREAT TONE. SHE WAS ALSO VERY ACCOMMODATING & UNDERSTANDING. SHE IS THE ABSOLUTE BEST!!!
May 27, 2019
Michelle that assist me with the sales process was Excellent. She made it very easy for me to go with CPI with her professionalism and persuasion to come on the CPI Family for innovative home security technology. Thanks Michelle for making this process so easy. New CPI Member Angelique Anderson.
Frances Hilton Head Island, SC
May 24, 2019
Wonderful to work with and knew answers about their products
May 23, 2019
The customer service representative was very knowledgeable. She was friendly and was able to answer all my questions.
May 23, 2019
Great customer service! My issue was resolved immediately! Thank you
May 23, 2019
Myesha was very helpful, knowledge, and polite. Thank you going the extra mile and providing great customer service
May 23, 2019
We saw the CPI Memorial Day offer for new customers and thought we'd call them to see if there were any offers for existing customers, which sadly are never as good as they are for new customers. To my surprise we were able to get what we wanted that was equivalent out of pocket cost to the systems we were considering @ Best Buy to replace/upgrade existing system with exterior cameras since we now have a greenway being built in our backyard. We’ve been CPI customers for nearly 20 years. Myisha (spelling??) was absolutely incredible and earned the sale. She is smart, persistent and client focused speaking with her manager 2x about my pushbacks. Thank you Myisha and CPI.