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#41
CPISecurity_Logo

CPI Security

Only Available in NC, SC, GA, TN, AL, FL, VA, KY, MD, DE, MS, AR

Our Score
5.5
User Score
6.7
Our Score
5.5
User Score
6.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99-54.99

Install & Equipment Fee

$99-$299

Contract Length

39-60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

525

This Review is maintained by Chase Sagum

Review Last Updated: June 21, 2019

CPI Security offers individual and business home security systems in 12 of the 50 U.S. States (primary in the South). They offer home security systems in new homes, to current homeowners, and for businesses. Month-to-month monitoring is available to those who purchase all their equipment up front.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

4.8
$34.95-59.99
$199-499

#41
CPISecurity_Logo

6.7
$39.99-54.99
$99-$299

Pros

CPI ‘No False Alarm Guarantee’

A common complaint from home security customers is false alarms. To ensure customers don’t worry about that, CPI has a “No False Alarm Guarantee” that promises a credit to the customer’s account if they receive a fine from the local police department for false alarms. So while the company does not guarantee that no false alarms will go off, they do promise you won’t pay for them. In most cases, false alarms are the result of faulty equipment or installation.

Positive CPI Security Reviews

In 2019, most of the reviews for CPI Security have been positive experiences shared by new customers. The most common praise is the company’s customer service. Reviewers describe their experience with the company as friendly, polite, a great experience, helpful, and knowledgeable.

Video Verification

CPI Security’s home security system video verification is actually quite impressive. According to the CPI Security website, “an alarm event triggers your security cameras to start recording and notifies CPI’s award-winning Central Station.” This recorded video verification allows customers to know there is a real threat, like burglars, or if its nothing to worry about.

Security Systems for Businesses

CPI Security is available for businesses in licensed states. The company specifically caters to retail stores, restaurants, medical offices, and industrial warehouses.

Cons

Undisclosed Fees and Transparency Issues

Although CPI Security Systems boasts free installation, this promise comes with several conditions. For example, the cost of a CPI security system can be extremely high if you don’t own your home, as CPI Security attaches a hefty $299 installation fee for renters. All customers, whether they rent or own, may also be required to pay additional installation fees for second-story security cameras. And though the website says customers can receive up to $2,200 in free equipment, customers are required to purchase upfront a minimum of $99 in monitoring equipment.

Unlike other security companies, CPI Security does not clearly state the details of opening an account or service agreement. Actual monthly rates and contract lengths can vary greatly depending on the customer’s credit rating, and the CPI website yields little information for customers to reference. They do say that their monitoring rates start out at $29.99 per month. We can assume that is for their most basic package – “inTouch Essentials”. In order to receive an accurate quote, customers must first receive credit approval.

Negative Reviews of CPI Security

About half of the CPI Security reviews on Best Home Security Companys are complaints. The most common theme amoung these complaints are as follows:

  • People were unable to get out of their long, 5-year contract with the company. Reviewers warn people to read the entire contract before signing.
  • Not able to get a hold of customer service.
  • Out-dated and fault systems

Limited Availability

CPI Security Systems is only available in the southern region of the United States. They are predominantly in North Carolina, South Carolina, and Georgia, but do have licenses to operate in Tennessee, Alabama, Florida, Virginia, Kentucky, Maryland, Delaware, Mississippi, and Arkansas as well. Those interested in CPI Security systems need to make sure they check the company’s state availability before contacting the company.

Our Recommendation

Despite the initial offerings CPI promises and reactions from consumers, CPI Security has hidden fees, high upfront costs, and long contracts. We encourage you to look for less expensive, higher rated home security systems. View our top-rated home security systems.


CPI Security Packages and Equipment Details

CPI offers three standard packages and offers customizable plans for residential use. Installation is done professionally. All equipment comes with the use of the company’s mobile app, the inTouch App. In order to purchase an equipment package, customers must first purchase monitoring services from the company. These monthly rates change based on the equipment you purchase.

Those who purchase all their home security equipment up front may have the option of a month-to-month monitoring contract

inTouch Essentials

  • Wireless control panel
  • Motion detector
  • 3 door/window sensors

inTouch Essentials Plus

  • All inTouch Essentials equipment
  • inTouch doorbell camera
  • inTouch Smarthub (bluetooth disarming of alarm)
  • Fire alarm

inTouch Edge

  • All inTouch Essentials Plus equipment
  • inTouch outdoor camera
  • Keyless door lock

Extra Security Equipment

  • Indoor cameras (180 degrees or HD)
  • Outdoor cameras
  • Doorbell cameras
  • Glass break detection
  • CO detection
  • Water sensor
  • Additional door / window sensors

Smart Home Automation Equipment

  • Thermostat
  • Lighting
  • Garage control

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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525 CPI Security Reviews

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    Sort By:

  1. User Score
    0
    August 15th, 2019
    0 people found this review helpful!
    Horrible customer service. Will not return calls after numerous attempts
    Read More
  2. User Score
    10
    August 12th, 2019
    0 people found this review helpful!
    New resident to North Carolina and Donna make me so welcome. She was knowledgeable, professional and helpful. Thank you CPI
    Read More
  3. User Score
    3
    August 8th, 2019
    0 people found this review helpful!
    I recently purchased a home that has a CPI system installed. I decided it would be best to continue with them since most of their equipment is in place. I have been promised two different installation dates – neither of which have been met, although I pre-paid a year of monitoring in advance in addition to purchasing additional equipment to enhance the system.
    To date I have been given the run-around as to why a service person had not been sent to activate my system. Today I was told that someone “attempted to call” me on Monday. First, there was no reason for CPI to contact me as I was assured that an installer would be at my home this Friday. When I called them today to inquire about a time frame for tomorrow’s visit I was again told I did not have an appointment. When I gave the individuals name with whom I spoke as well as the date and time of the conversation I was placed on hold and transferred from department to department. I was given a new installation date another 10 days from now.
    Upon asking for a supervisor I was told they “did not operate that way” and that no one could do anything more. When I called back to cancel the contract I have now been told that they could get someone there a week from now. This process began weeks ago and I am still in limbo as to whether ta service person will appear. I am inclined to believe that using this “locally owned” company is a huge mistake.
    Read More
  4. User Score
    0
    August 2nd, 2019
    0 people found this review helpful!
    KEEP OUR FAMILY SECURE—DO NOT USE CPI Security!!!! Worst. They do not monitor and when you call in you get put on hold. An alarm company user with a problem and you get put on hold!!! Cancellation they will not do. I cancelled this system 2 years ago! I re cancelled one year ago. All equipment was returned and today I am still awaiting a refund!! DO NOT USE FOR AN EMERGENCY OR FOR ANY REASON!! POOR.
    Read More
  5. User Score
    5
    July 29th, 2019
    0 people found this review helpful!
    After having CPI for the last 7 years for a downtown business, we are having problems cancelling the contract. Contacted customer service 3 different times, spoke with 3 different individuals with no results with the except for another monthly bill.
    Read More
  6. User Score
    0
    July 27th, 2019
    0 people found this review helpful!
    These SOB’s keep charging after you cancel service.
    Read More
  7. User Score
    2
    July 24th, 2019
    0 people found this review helpful!
    I have tried to cancel because I’m home more and don’t arm it. I have tried to cancel service. They tell me they are sending an email for me to sign. TWO times, I’ve not received it. They tell me they sent it. I can check my emails for 12months and I’ve NEVER received the email, all thy he while being charged! Finally, I got the email last night 7/23/19. Do I get a refund for the months it should have been turned off???
    Read More
  8. User Score
    9
    July 23rd, 2019 Fort Bragg, NC
    0 people found this review helpful!
    Very knowledgeable sales representative and willing to work within my needs
    Read More
  9. User Score
    10
    July 10th, 2019 Clayton, NC
    0 people found this review helpful!
    Very thorough customer service
    Read More
  10. User Score
    10
    July 10th, 2019 Mcminnville, TN
    0 people found this review helpful!
    Had a great experience with Donna today and she was able to answer all of my questions. She was awesome and now I’m a CPI customer!!!
    Read More
  11. User Score
    10
    July 5th, 2019
    0 people found this review helpful!
    I had the best customer service with CPI. They worked with me to get the price I could afford on updating my equipment. Emily Richards was my agent and she was fantastic! Couldn’t be happier with this security company and their customer service! CPI is hands down the best security company out there.
    Read More
  12. User Score
    10
    July 3rd, 2019
    0 people found this review helpful!
    Donna the customer service agent was very nice and helpful. She took the time to answer all my questions in a very pleasant way .
    Thanks.
    Read More
  13. User Score
    10
    June 25th, 2019
    0 people found this review helpful!
    Great customer service, great equipment, great features
    Read More
  14. User Score
    10
    June 17th, 2019
    0 people found this review helpful!
    My experience with Miesha this morning was amazing. She’s extremely professional and very knowledgeable regarding the products/ services CPI offers.

    Thank you CPI for having such talented and customer service friendly employees on the front lines. It is greatly appreciated.

    Read More
  15. User Score
    10
    June 13th, 2019
    0 people found this review helpful!
    The staff I have dealt with getting my questions and concerns were cleared and answered. Ms Julia and Mr Micah were both fabulous, helpful, and accommodating. Ms Julia in particular was extra resourceful in regards to my proof of ownership. She was able to find other means to prove my home ownership which saved me the trouble of locating my closing documents. Two thumbs up! Thank you.
    Read More
  16. User Score
    10
    June 12th, 2019
    0 people found this review helpful!
    Representative was very professional and patient!
    Read More
  17. User Score
    10
    May 31st, 2019 Greenville, SC
    0 people found this review helpful!
    Great experience!! Easy to understand. Quick
    Read More
  18. User Score
    10
    May 28th, 2019 Raleigh, NC
    0 people found this review helpful!
    CHRISTA WAS MY CUSTOMER SERVICE REP TODAY & SHE WAS ABSOLUTELY PHENOMENAL! SHE WAS COURTEOUS, POLITE & HAD A GREAT TONE. SHE WAS ALSO VERY ACCOMMODATING & UNDERSTANDING. SHE IS THE ABSOLUTE BEST!!!
    Read More
  19. User Score
    10
    May 27th, 2019
    0 people found this review helpful!
    Michelle that assist me with the sales process was Excellent. She made it very easy for me to go with CPI with her professionalism and persuasion to come on the CPI Family for innovative home security technology. Thanks Michelle for making this process so easy. New CPI Member Angelique Anderson.
    Read More
  20. User Score
    10
    May 24th, 2019 Hilton Head Island, SC
    0 people found this review helpful!
    Wonderful to work with and knew answers about their products
    Read More

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Our Score
5.5
User Score
6.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99-54.99

Install & Equipment Fee

$99-$299

Contract Length

39-60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

525
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,392