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#42
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CPI Security

Only Available in NC, SC, GA, TN, AL, FL, VA, KY, MD, DE, MS, AR

Our Score
5.5
User Score
6.6
Our Score
5.5
User Score
6.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99-54.99

Install & Equipment Fee

$99-$299

Contract Length

39-60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

532

This Review is maintained by Chase Sagum

Review Last Updated: June 21, 2019

CPI Security offers individual and business home security systems in 12 of the 50 U.S. States (primary in the South). They offer home security systems in new homes, to current homeowners, and for businesses. Month-to-month monitoring is available to those who purchase all their equipment up front.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#42
CPISecurity_Logo

6.6
$39.99-54.99
$99-$299

Pros

CPI ‘No False Alarm Guarantee’

A common complaint from home security customers is false alarms. To ensure customers don’t worry about that, CPI has a “No False Alarm Guarantee” that promises a credit to the customer’s account if they receive a fine from the local police department for false alarms. So while the company does not guarantee that no false alarms will go off, they do promise you won’t pay for them. In most cases, false alarms are the result of faulty equipment or installation.

Positive CPI Security Reviews

In 2019, most of the reviews for CPI Security have been positive experiences shared by new customers. The most common praise is the company’s customer service. Reviewers describe their experience with the company as friendly, polite, a great experience, helpful, and knowledgeable.

Video Verification

CPI Security’s home security system video verification is actually quite impressive. According to the CPI Security website, “an alarm event triggers your security cameras to start recording and notifies CPI’s award-winning Central Station.” This recorded video verification allows customers to know there is a real threat, like burglars, or if its nothing to worry about.

Security Systems for Businesses

CPI Security is available for businesses in licensed states. The company specifically caters to retail stores, restaurants, medical offices, and industrial warehouses.

Cons

Undisclosed Fees and Transparency Issues

Although CPI Security Systems boasts free installation, this promise comes with several conditions. For example, the cost of a CPI security system can be extremely high if you don’t own your home, as CPI Security attaches a hefty $299 installation fee for renters. All customers, whether they rent or own, may also be required to pay additional installation fees for second-story security cameras. And though the website says customers can receive up to $2,200 in free equipment, customers are required to purchase upfront a minimum of $99 in monitoring equipment.

Unlike other security companies, CPI Security does not clearly state the details of opening an account or service agreement. Actual monthly rates and contract lengths can vary greatly depending on the customer’s credit rating, and the CPI website yields little information for customers to reference. They do say that their monitoring rates start out at $29.99 per month. We can assume that is for their most basic package – “inTouch Essentials”. In order to receive an accurate quote, customers must first receive credit approval.

Negative Reviews of CPI Security

About half of the CPI Security reviews on Best Home Security Companys are complaints. The most common theme amoung these complaints are as follows:

  • People were unable to get out of their long, 5-year contract with the company. Reviewers warn people to read the entire contract before signing.
  • Not able to get a hold of customer service.
  • Out-dated and fault systems

Limited Availability

CPI Security Systems is only available in the southern region of the United States. They are predominantly in North Carolina, South Carolina, and Georgia, but do have licenses to operate in Tennessee, Alabama, Florida, Virginia, Kentucky, Maryland, Delaware, Mississippi, and Arkansas as well. Those interested in CPI Security systems need to make sure they check the company’s state availability before contacting the company.

Our Recommendation

Despite the initial offerings CPI promises and reactions from consumers, CPI Security has hidden fees, high upfront costs, and long contracts. We encourage you to look for less expensive, higher rated home security systems. View our top-rated home security systems.


CPI Security Packages and Equipment Details

CPI offers three standard packages and offers customizable plans for residential use. Installation is done professionally. All equipment comes with the use of the company’s mobile app, the inTouch App. In order to purchase an equipment package, customers must first purchase monitoring services from the company. These monthly rates change based on the equipment you purchase.

Those who purchase all their home security equipment up front may have the option of a month-to-month monitoring contract

inTouch Essentials

  • Wireless control panel
  • Motion detector
  • 3 door/window sensors

inTouch Essentials Plus

  • All inTouch Essentials equipment
  • inTouch doorbell camera
  • inTouch Smarthub (bluetooth disarming of alarm)
  • Fire alarm

inTouch Edge

  • All inTouch Essentials Plus equipment
  • inTouch outdoor camera
  • Keyless door lock

Extra Security Equipment

  • Indoor cameras (180 degrees or HD)
  • Outdoor cameras
  • Doorbell cameras
  • Glass break detection
  • CO detection
  • Water sensor
  • Additional door / window sensors

Smart Home Automation Equipment

  • Thermostat
  • Lighting
  • Garage control

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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532 CPI Security Reviews

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  1. User Score
    0
    May 19th, 2019
    1 people found this review helpful!
    Called customer service to explain our situation with a move. Rep did not care, informed us that despite being a customer who paid bills on time, every time would be made to pay in full for the remainder of term.

    The remainder, mind you, was 9 more months after already fulfilling 30 months of a 39 month agreement.

    In today’s age with security and technology you should all do yourself a favor and check out other security devices. It is money far better spent there than on a company that seems to not care or empathize with their customers.

    Read More
  2. User Score
    10
    May 18th, 2019
    0 people found this review helpful!
    Ms.M was very professional , respectful , knowledgeable in helping me to get an appointment set up for my service .
    Read More
  3. User Score
    10
    May 18th, 2019
    0 people found this review helpful!
    Holly was very helpful in assessing our needs and getting us started with our new system
    Read More
  4. User Score
    10
    May 16th, 2019
    1 people found this review helpful!
    She was great and friendly!
    Read More
  5. User Score
    10
    May 16th, 2019
    0 people found this review helpful!
    Melissa was awesome and was able to answer all my questions concerning home security
    Read More
  6. User Score
    10
    May 16th, 2019
    0 people found this review helpful!
    Melissa was great in helping me choose a security system
    Read More
  7. User Score
    10
    May 16th, 2019 Garner, NC
    0 people found this review helpful!
    The CPR representative was very polite energetic and she quickly solve the issue. CPI always does a magnificent job of protecting my house. I truly love the doorbell camera!
    Read More
  8. User Score
    10
    May 16th, 2019
    0 people found this review helpful!
    Susan was so helpful when I called in to ask a question about my system. After explaining the problem she PATIENTLY walked me through the process until the problem was identified. GENUINE in her poster of being certain my needs had been taken care of. Certainly a true “morning person!”
    Read More
  9. User Score
    10
    May 14th, 2019
    0 people found this review helpful!
    Very nice sales person. You can understand very well. Explained everything very well. Melissa was very helpful!
    Read More
  10. User Score
    10
    May 14th, 2019 Wilmington, NC
    0 people found this review helpful!
    Great job! Very informative and helpful
    Read More
  11. User Score
    10
    May 14th, 2019 Rocky Mount, NC
    0 people found this review helpful!
    On May 13 2019 Chuck provided upgrades requested. He was very professional after knowledge of a tornado warning in this area. I thought he would have to leave and reschedule however he completely satisfied my requested services. I chose CPI as the best security provider based on “my” experiences. I highly recommend CPI. The installation of the doorbell camera and additional door sensors gives me the needed security. Thank you CPI. THE ONE AND ONLY SECURITY COMPANY FOR ME!
    Read More
  12. User Score
    10
    May 13th, 2019
    0 people found this review helpful!
    Chelsea was super helpful in resolving my problem. She was the third person I spoke with and she was able to accomplish to my satisfaction what one of the others told me wasn’t possible. She had a patient attitude and was a pleasure to deal with.
    Read More
  13. User Score
    10
    May 13th, 2019
    0 people found this review helpful!
    Great customer service with a price that’ll make you smile.
    Read More
  14. User Score
    10
    May 13th, 2019
    0 people found this review helpful!
    Fabulous customer service! Great company! Thank you so much!
    Read More
  15. User Score
    10
    May 11th, 2019
    0 people found this review helpful!
    Jaleesa was terrific! Courteous, understanding, accommodating, and super helpful.
    Read More
  16. User Score
    10
    May 10th, 2019
    0 people found this review helpful!
    Great customer service CPI…Thank you!!
    Read More
  17. User Score
    10
    May 9th, 2019 Greensboro, NC
    0 people found this review helpful!
    This security system is top of the line to me! Shelley has hands down the best customer service. I was out of town recently and someone attempted to break in my house. I credit CPI and their “real time ” 2 second response for scaring the subject away. I can’t thank you enough Shelley and CPI!!!
    Read More
  18. User Score
    10
    May 9th, 2019 Boiling Springs, SC
    0 people found this review helpful!
    Great customer service!
    Read More
  19. User Score
    10
    May 9th, 2019
    0 people found this review helpful!
    Melissa was great! Very helpful and knowledgeable.
    Read More
  20. User Score
    10
    May 9th, 2019 Raleigh, NC
    0 people found this review helpful!
    This was the best customer service experience ever. I had another company requesting my service and willing to buy out my contract with CPI. However, this young lady fought to ensure CPI would continue to be my provider and she Won!! Great Job, thank you for listening and helping my family out. We are truly grateful.
    Read More

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Real Customer Reviews

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All reviews are moderated by real people at BestHomeSecurityCompanys.com to make sure they provide an assessment of the company being reviews. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

Our Score
5.5
User Score
6.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99-54.99

Install & Equipment Fee

$99-$299

Contract Length

39-60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

532
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,432