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#42
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CPI Security

Only Available in NC, SC, GA, TN, AL, FL, VA, KY, MD, DE, MS, AR

Our Score
5.5
User Score
6.6
Our Score
5.5
User Score
6.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99-54.99

Install & Equipment Fee

$99-$299

Contract Length

39-60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

532

This Review is maintained by Chase Sagum

Review Last Updated: June 21, 2019

CPI Security offers individual and business home security systems in 12 of the 50 U.S. States (primary in the South). They offer home security systems in new homes, to current homeowners, and for businesses. Month-to-month monitoring is available to those who purchase all their equipment up front.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#42
CPISecurity_Logo

6.6
$39.99-54.99
$99-$299

Pros

CPI ‘No False Alarm Guarantee’

A common complaint from home security customers is false alarms. To ensure customers don’t worry about that, CPI has a “No False Alarm Guarantee” that promises a credit to the customer’s account if they receive a fine from the local police department for false alarms. So while the company does not guarantee that no false alarms will go off, they do promise you won’t pay for them. In most cases, false alarms are the result of faulty equipment or installation.

Positive CPI Security Reviews

In 2019, most of the reviews for CPI Security have been positive experiences shared by new customers. The most common praise is the company’s customer service. Reviewers describe their experience with the company as friendly, polite, a great experience, helpful, and knowledgeable.

Video Verification

CPI Security’s home security system video verification is actually quite impressive. According to the CPI Security website, “an alarm event triggers your security cameras to start recording and notifies CPI’s award-winning Central Station.” This recorded video verification allows customers to know there is a real threat, like burglars, or if its nothing to worry about.

Security Systems for Businesses

CPI Security is available for businesses in licensed states. The company specifically caters to retail stores, restaurants, medical offices, and industrial warehouses.

Cons

Undisclosed Fees and Transparency Issues

Although CPI Security Systems boasts free installation, this promise comes with several conditions. For example, the cost of a CPI security system can be extremely high if you don’t own your home, as CPI Security attaches a hefty $299 installation fee for renters. All customers, whether they rent or own, may also be required to pay additional installation fees for second-story security cameras. And though the website says customers can receive up to $2,200 in free equipment, customers are required to purchase upfront a minimum of $99 in monitoring equipment.

Unlike other security companies, CPI Security does not clearly state the details of opening an account or service agreement. Actual monthly rates and contract lengths can vary greatly depending on the customer’s credit rating, and the CPI website yields little information for customers to reference. They do say that their monitoring rates start out at $29.99 per month. We can assume that is for their most basic package – “inTouch Essentials”. In order to receive an accurate quote, customers must first receive credit approval.

Negative Reviews of CPI Security

About half of the CPI Security reviews on Best Home Security Companys are complaints. The most common theme amoung these complaints are as follows:

  • People were unable to get out of their long, 5-year contract with the company. Reviewers warn people to read the entire contract before signing.
  • Not able to get a hold of customer service.
  • Out-dated and fault systems

Limited Availability

CPI Security Systems is only available in the southern region of the United States. They are predominantly in North Carolina, South Carolina, and Georgia, but do have licenses to operate in Tennessee, Alabama, Florida, Virginia, Kentucky, Maryland, Delaware, Mississippi, and Arkansas as well. Those interested in CPI Security systems need to make sure they check the company’s state availability before contacting the company.

Our Recommendation

Despite the initial offerings CPI promises and reactions from consumers, CPI Security has hidden fees, high upfront costs, and long contracts. We encourage you to look for less expensive, higher rated home security systems. View our top-rated home security systems.


CPI Security Packages and Equipment Details

CPI offers three standard packages and offers customizable plans for residential use. Installation is done professionally. All equipment comes with the use of the company’s mobile app, the inTouch App. In order to purchase an equipment package, customers must first purchase monitoring services from the company. These monthly rates change based on the equipment you purchase.

Those who purchase all their home security equipment up front may have the option of a month-to-month monitoring contract

inTouch Essentials

  • Wireless control panel
  • Motion detector
  • 3 door/window sensors

inTouch Essentials Plus

  • All inTouch Essentials equipment
  • inTouch doorbell camera
  • inTouch Smarthub (bluetooth disarming of alarm)
  • Fire alarm

inTouch Edge

  • All inTouch Essentials Plus equipment
  • inTouch outdoor camera
  • Keyless door lock

Extra Security Equipment

  • Indoor cameras (180 degrees or HD)
  • Outdoor cameras
  • Doorbell cameras
  • Glass break detection
  • CO detection
  • Water sensor
  • Additional door / window sensors

Smart Home Automation Equipment

  • Thermostat
  • Lighting
  • Garage control

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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532 CPI Security Reviews

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  1. User Score
    10
    May 9th, 2019
    0 people found this review helpful!
    Easy and clear description of products and services by the phone representative. Scheduled installation and package with the assurance that I could add or delete equipment the day of installation.
    Read More
  2. User Score
    10
    May 8th, 2019 Des Moines, IA
    0 people found this review helpful!
    Terry C was very professional, polite and quick In reconnecting the sensor on our door! Always choose CPI!
    Read More
  3. User Score
    10
    May 8th, 2019 Charlotte, NC
    0 people found this review helpful!
    Great experience. One call resolution. Can’t ask for more than that!
    Read More
  4. User Score
    10
    May 7th, 2019 Sanford, NC
    0 people found this review helpful!
    The agent was especially helpful in helping me reset/find my old security code. It is rare to get excellent service and this was top notch service! I wish all customer care was as great as I have experienced!!
    Read More
  5. User Score
    10
    May 7th, 2019
    0 people found this review helpful!
    Our sales person was Kris H. He was very professional and knowledgeable about the products he sells. He took the time to understand our needs to recommend the services best suited for us.
    Read More
  6. User Score
    10
    May 7th, 2019
    0 people found this review helpful!
    Tim H was very knowledgeable about the security system and very polite in explaining everything to me.
    Read More
  7. User Score
    10
    May 7th, 2019
    0 people found this review helpful!
    Customer Service Rep was very patient and helpful!
    Read More
  8. User Score
    10
    May 6th, 2019
    0 people found this review helpful!
    Thanks for the help and excellent advice for me the tech was great! And very nice and very helpful and took care of my system and my family was very happy. Thanks CPi
    Read More
  9. User Score
    10
    May 6th, 2019 Cowpens, SC
    0 people found this review helpful!
    Co2 monitor out of dats& continuing to sound alarm.
    Read More
  10. User Score
    10
    May 4th, 2019
    0 people found this review helpful!
    Natalie was phenomenal with answering all of my questions, explaining different product options, and getting me set up with a complete home security package! Excellent customer services skills!
    Read More
  11. User Score
    10
    May 4th, 2019 Mccormick, SC
    0 people found this review helpful!
    Seventeen of continuous excellent service at two different residents. WOW!!!
    Read More
  12. User Score
    10
    May 3rd, 2019 Ahoskie, NC
    0 people found this review helpful!
    Called CPI about the new video recording by IVAN. Customer Service person Krista Henderson explained IVAN and sent me a link to set up IVAN. She was very helpful.
    Read More
  13. User Score
    10
    May 3rd, 2019 Statesville, NC
    0 people found this review helpful!
    Great interaction with CPI during a change of banking information.
    Read More
  14. User Score
    10
    May 3rd, 2019
    0 people found this review helpful!
    Lala, the customer service rep helped me with questions about thmsking over the system in my new home. I was considering a competitor until she and I spoke. She was caring, quick and made sure I knew a my options. Thank you Lala!
    Read More
  15. User Score
    10
    May 3rd, 2019 Raleigh, NC
    0 people found this review helpful!
    Excellent Customer Service. I am very please. Highly recommended.
    Read More
  16. User Score
    10
    May 2nd, 2019
    0 people found this review helpful!
    Being a first time home buyer I called and spoke with Cedric. He spoke with a lot of knowledge and most importantly he listened to what my needs and concerns were. He didn’t try and push anything on me unlike other companies that I’ve spoken with the past few days. Keep Cedric around CPI.
    Read More
  17. User Score
    10
    May 2nd, 2019
    0 people found this review helpful!
    Awesome customer service. Thoroughly explained all my options.
    Read More
  18. User Score
    10
    May 2nd, 2019
    0 people found this review helpful!
    Everyone i have had dealings with has been extremely polite and helpful ,i had ADT for 18 years,switched this week and i think i made a good choice,thank you for all your help.i would definitely recommend you to anyone.and i will,from the installer to all that i talked to over the phone.thanks again.
    Read More
  19. User Score
    10
    May 2nd, 2019
    0 people found this review helpful!
    Very helpful and efficient resolving my issue. Very pleasant, both the initial customer service person and the technical support person.

    It was very easy to bring the secondary unit back on line.

    Read More
  20. User Score
    10
    May 2nd, 2019
    0 people found this review helpful!
    Natalie L is outstanding. She took the time to explain the different packages available to me. Because I’m a renter and needed permission from the owner, she patiently waited for me to contact the management company who had to contact the owner.
    She has a great personality, friendly and knowledge of the CPI plans and worked with me for a installation date. I can’t say enough what a pleasure she is.
    Read More

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Our Score
5.5
User Score
6.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99-54.99

Install & Equipment Fee

$99-$299

Contract Length

39-60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

532
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,432