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#42
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CPI Security

Only Available in NC, SC, GA, TN, AL, FL, VA, KY, MD, DE, MS, AR

Our Score
5.5
User Score
6.6
Our Score
5.5
User Score
6.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99-54.99

Install & Equipment Fee

$99-$299

Contract Length

39-60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

532

This Review is maintained by Chase Sagum

Review Last Updated: June 21, 2019

CPI Security offers individual and business home security systems in 12 of the 50 U.S. States (primary in the South). They offer home security systems in new homes, to current homeowners, and for businesses. Month-to-month monitoring is available to those who purchase all their equipment up front.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#42
CPISecurity_Logo

6.6
$39.99-54.99
$99-$299

Pros

CPI ‘No False Alarm Guarantee’

A common complaint from home security customers is false alarms. To ensure customers don’t worry about that, CPI has a “No False Alarm Guarantee” that promises a credit to the customer’s account if they receive a fine from the local police department for false alarms. So while the company does not guarantee that no false alarms will go off, they do promise you won’t pay for them. In most cases, false alarms are the result of faulty equipment or installation.

Positive CPI Security Reviews

In 2019, most of the reviews for CPI Security have been positive experiences shared by new customers. The most common praise is the company’s customer service. Reviewers describe their experience with the company as friendly, polite, a great experience, helpful, and knowledgeable.

Video Verification

CPI Security’s home security system video verification is actually quite impressive. According to the CPI Security website, “an alarm event triggers your security cameras to start recording and notifies CPI’s award-winning Central Station.” This recorded video verification allows customers to know there is a real threat, like burglars, or if its nothing to worry about.

Security Systems for Businesses

CPI Security is available for businesses in licensed states. The company specifically caters to retail stores, restaurants, medical offices, and industrial warehouses.

Cons

Undisclosed Fees and Transparency Issues

Although CPI Security Systems boasts free installation, this promise comes with several conditions. For example, the cost of a CPI security system can be extremely high if you don’t own your home, as CPI Security attaches a hefty $299 installation fee for renters. All customers, whether they rent or own, may also be required to pay additional installation fees for second-story security cameras. And though the website says customers can receive up to $2,200 in free equipment, customers are required to purchase upfront a minimum of $99 in monitoring equipment.

Unlike other security companies, CPI Security does not clearly state the details of opening an account or service agreement. Actual monthly rates and contract lengths can vary greatly depending on the customer’s credit rating, and the CPI website yields little information for customers to reference. They do say that their monitoring rates start out at $29.99 per month. We can assume that is for their most basic package – “inTouch Essentials”. In order to receive an accurate quote, customers must first receive credit approval.

Negative Reviews of CPI Security

About half of the CPI Security reviews on Best Home Security Companys are complaints. The most common theme amoung these complaints are as follows:

  • People were unable to get out of their long, 5-year contract with the company. Reviewers warn people to read the entire contract before signing.
  • Not able to get a hold of customer service.
  • Out-dated and fault systems

Limited Availability

CPI Security Systems is only available in the southern region of the United States. They are predominantly in North Carolina, South Carolina, and Georgia, but do have licenses to operate in Tennessee, Alabama, Florida, Virginia, Kentucky, Maryland, Delaware, Mississippi, and Arkansas as well. Those interested in CPI Security systems need to make sure they check the company’s state availability before contacting the company.

Our Recommendation

Despite the initial offerings CPI promises and reactions from consumers, CPI Security has hidden fees, high upfront costs, and long contracts. We encourage you to look for less expensive, higher rated home security systems. View our top-rated home security systems.


CPI Security Packages and Equipment Details

CPI offers three standard packages and offers customizable plans for residential use. Installation is done professionally. All equipment comes with the use of the company’s mobile app, the inTouch App. In order to purchase an equipment package, customers must first purchase monitoring services from the company. These monthly rates change based on the equipment you purchase.

Those who purchase all their home security equipment up front may have the option of a month-to-month monitoring contract

inTouch Essentials

  • Wireless control panel
  • Motion detector
  • 3 door/window sensors

inTouch Essentials Plus

  • All inTouch Essentials equipment
  • inTouch doorbell camera
  • inTouch Smarthub (bluetooth disarming of alarm)
  • Fire alarm

inTouch Edge

  • All inTouch Essentials Plus equipment
  • inTouch outdoor camera
  • Keyless door lock

Extra Security Equipment

  • Indoor cameras (180 degrees or HD)
  • Outdoor cameras
  • Doorbell cameras
  • Glass break detection
  • CO detection
  • Water sensor
  • Additional door / window sensors

Smart Home Automation Equipment

  • Thermostat
  • Lighting
  • Garage control

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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532 CPI Security Reviews

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  1. User Score
    10
    May 1st, 2019
    0 people found this review helpful!
    The representative I spoke with was incredible! She was knowledgeable she was helpful and it was obvious she was doing everything she could to help me. She’ll be the reason we stay CPI customers. This is a stark contrast from my previous interactions with CPI. Forgive me for not remembering her name but hopefully you can pull up the record and give her Kudos and a heartfelt appreciation on behalf of myself and my family.
    Read More
  2. User Score
    10
    May 1st, 2019
    0 people found this review helpful!
    Wonderful service! Informative and personable..
    Read More
  3. User Score
    10
    May 1st, 2019
    0 people found this review helpful!
    Customer service staff members are always so helpful and polite.
    Read More
  4. User Score
    10
    April 30th, 2019 Durham, NC
    0 people found this review helpful!
    I called to add a doorbell camera and was helped by customer service rep named Ms Miesha, who was very friendly and did a great job getting things set up and arraigned for my service to be completed.

    J. Braxton

    Read More
  5. User Score
    10
    April 30th, 2019 Wake Forest, NC
    0 people found this review helpful!
    The sales rep was awesome, she had all the answers to my questions and the prices immediately. I had called a few months prior to inquire about adding features to my security system and was told by gentlemen that I could not do so since I was in the middle of my current contract. I was willing to pay out right for the additions. When I called today, the customer service representative was more knowledgeable and accommodated the additional items I wanted installed and was able to schedule service in the same week. What a difference speaking with a knowledgeable representative makes.
    Read More
  6. User Score
    10
    April 30th, 2019
    0 people found this review helpful!
    Melissa was so helpful with setting up my new CPI service. She answered all of my questions and informed me very well of the products/service they provided. I feel confident moving forward with this company! Thank you for all of the help you’ve provided.
    Read More
  7. User Score
    10
    April 30th, 2019 Toccoa, GA
    0 people found this review helpful!
    Your sales rep was very informative and knowledgeable about your product. She was not pushy and she sold me on your product.
    Read More
  8. User Score
    10
    April 29th, 2019 Morrisville, NC
    1 people found this review helpful!
    I’d really want to endorse Chelsea for an awesome customer satisfaction!

    My wife and I were absolutely so NOT happy with 4 or 5 reps that we talked to them about the CPI low battery warning in our home and also some upgrades we wanted to do with the current CPI service, but no one ever called us back and gave any kind of updates and kept us in the dark for almost a month. We were in the verge of cancelling our CPI services being a loyal customer for almost 10 years. Chelsea was the only one that got back to us the very next day with a resolution. She was very courteous, helpful, and extremely professional. She promised what she said she would do and kept up to the promise.CPI should be proud and happy to have employees like Chelsea working for the company. Kudos Chelsea!

    Read More
  9. User Score
    5
    April 28th, 2019 Charlotte, NC
    0 people found this review helpful!
    Well after more than a month of waiting, they FINALLY showed up to install my panel upgrade. The tech was helpful and did a good job. However, he forgot to reinstall the main security box dorr which I found after he left with wires hanging out. Being something of a tech myself (I was a network system admin for years) I reinstalled the cover.

    The new panel is great. Love the look and functionality. All was well…for one day.

    While watching one of the included tutorials, the screen suddenly went black. NOTHING showing at all. Apparently it is still working since the voice says the door is open when I open one. However, we dare not touch it for fear of setting something off.

    Called CPI customer service and they (of course) could do nothing but schedule another tech (the 6th one in 6 months) for sometime next week (EARLIEST is mid week. In the meantime, we cannot use the panel.

    Once again, I’m stuck with this company for another year because of the contract. BE VERY CAREFUL when you choose a security monitoring company folks. You’re stuck with them (if you get one that requires a long term contract like I stupidly did) for a LONG time.

    Read More
  10. User Score
    0
    April 28th, 2019
    0 people found this review helpful!
    I have been very disappointed with what I have received from CPI. The garage door opener will not work with my garage. The camera does not monitor the back yard only if someone breaks in. To get the monitor piece is another 300.00. On top of it I can never pick up the views on my Smart Phone. Very disappointed in their service and product
    Read More
  11. User Score
    10
    April 27th, 2019
    1 people found this review helpful!
    The representative I spoke with was professional and kind.
    Read More
  12. User Score
    10
    April 26th, 2019
    0 people found this review helpful!
    Sales rep very knowledgeable and very helpful, awesome salesmanship adding value to security system and all its features.
    Read More
  13. User Score
    10
    April 26th, 2019 Fort Mill, SC
    0 people found this review helpful!
    Customer service was excellent. Chelsea was extremely friendly, courteous and professional. It was a great experience. Trying to get a technician appt. Their professionalism was lacking in that they never called even to say they were busy. But the customer service is outstanding. Especially Chelsea. AAAA+++
    Read More
  14. User Score
    10
    April 26th, 2019
    0 people found this review helpful!
    Michelle did an excellent job explaining the promotions but she listened to what I needed. That made me feel like I had someone invested in my safety and best interest. The onboarding process was flawless and accommodating. The customer service was impeccable. I’m glad to be apart of the CPI Family.
    Read More
  15. User Score
    10
    April 26th, 2019
    0 people found this review helpful!
    Myesha was EXTREMELY helpful and kind as well as knowledgeable. I would call and ask for her directly. Excellent customer service
    Read More
  16. User Score
    10
    April 25th, 2019
    0 people found this review helpful!
    My customer service representative was amazing. She was very helpful and attentive to my concerns. She was able to expedite a repair and told me she would follow up.
    Read More
  17. User Score
    1
    April 25th, 2019 Lacey, WA
    0 people found this review helpful!
    CPI = Rip Off before you sign read the Contract twice and then tear it up! I signed up with CPI in 2011 there was an existing system already installed in my home. No Complaints until October 2018 when Hurricane Michael fried my system and then CPI wanted over $2,300 to repair my system. Then continued to Charge me a monthly monitoring fee when my system wasn’t even Connected! Here I thought I was doing good but supporting a hometown NC business… what a crock! Avoid these crooks!
    Read More
  18. User Score
    9
    April 25th, 2019 Redwood Estates, CA
    0 people found this review helpful!
    Every time I have questions or problems with my system everyone I spoke to was friendly, helpful and correct all my concerns. I’ve been with CPI as long as I’ve been living in my house 14yrs. This company was my first and only choice.
    Read More
  19. User Score
    10
    April 25th, 2019 Conway, SC
    0 people found this review helpful!
    Awesome customer service
    Read More
  20. User Score
    10
    April 25th, 2019
    0 people found this review helpful!
    Terry did an excellent job!
    Read More

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Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

All reviews are moderated by real people at BestHomeSecurityCompanys.com to make sure they provide an assessment of the company being reviews. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

Our Score
5.5
User Score
6.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99-54.99

Install & Equipment Fee

$99-$299

Contract Length

39-60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

532
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,432