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#43
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CPI Security

Only Available in NC, SC, GA, TN, AL, FL, VA, KY, MD, DE, MS, AR

Our Score
5.5
User Score
6.6
Our Score
5.5
User Score
6.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99-54.99

Install & Equipment Fee

$99-$299

Contract Length

39-60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

532

This Review is maintained by Chase Sagum

Review Last Updated: June 21, 2019

CPI Security offers individual and business home security systems in 12 of the 50 U.S. States (primary in the South). They offer home security systems in new homes, to current homeowners, and for businesses. Month-to-month monitoring is available to those who purchase all their equipment up front.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#43
CPISecurity_Logo

6.6
$39.99-54.99
$99-$299

Pros

CPI ‘No False Alarm Guarantee’

A common complaint from home security customers is false alarms. To ensure customers don’t worry about that, CPI has a “No False Alarm Guarantee” that promises a credit to the customer’s account if they receive a fine from the local police department for false alarms. So while the company does not guarantee that no false alarms will go off, they do promise you won’t pay for them. In most cases, false alarms are the result of faulty equipment or installation.

Positive CPI Security Reviews

In 2019, most of the reviews for CPI Security have been positive experiences shared by new customers. The most common praise is the company’s customer service. Reviewers describe their experience with the company as friendly, polite, a great experience, helpful, and knowledgeable.

Video Verification

CPI Security’s home security system video verification is actually quite impressive. According to the CPI Security website, “an alarm event triggers your security cameras to start recording and notifies CPI’s award-winning Central Station.” This recorded video verification allows customers to know there is a real threat, like burglars, or if its nothing to worry about.

Security Systems for Businesses

CPI Security is available for businesses in licensed states. The company specifically caters to retail stores, restaurants, medical offices, and industrial warehouses.

Cons

Undisclosed Fees and Transparency Issues

Although CPI Security Systems boasts free installation, this promise comes with several conditions. For example, the cost of a CPI security system can be extremely high if you don’t own your home, as CPI Security attaches a hefty $299 installation fee for renters. All customers, whether they rent or own, may also be required to pay additional installation fees for second-story security cameras. And though the website says customers can receive up to $2,200 in free equipment, customers are required to purchase upfront a minimum of $99 in monitoring equipment.

Unlike other security companies, CPI Security does not clearly state the details of opening an account or service agreement. Actual monthly rates and contract lengths can vary greatly depending on the customer’s credit rating, and the CPI website yields little information for customers to reference. They do say that their monitoring rates start out at $29.99 per month. We can assume that is for their most basic package – “inTouch Essentials”. In order to receive an accurate quote, customers must first receive credit approval.

Negative Reviews of CPI Security

About half of the CPI Security reviews on Best Home Security Companys are complaints. The most common theme amoung these complaints are as follows:

  • People were unable to get out of their long, 5-year contract with the company. Reviewers warn people to read the entire contract before signing.
  • Not able to get a hold of customer service.
  • Out-dated and fault systems

Limited Availability

CPI Security Systems is only available in the southern region of the United States. They are predominantly in North Carolina, South Carolina, and Georgia, but do have licenses to operate in Tennessee, Alabama, Florida, Virginia, Kentucky, Maryland, Delaware, Mississippi, and Arkansas as well. Those interested in CPI Security systems need to make sure they check the company’s state availability before contacting the company.

Our Recommendation

Despite the initial offerings CPI promises and reactions from consumers, CPI Security has hidden fees, high upfront costs, and long contracts. We encourage you to look for less expensive, higher rated home security systems. View our top-rated home security systems.


CPI Security Packages and Equipment Details

CPI offers three standard packages and offers customizable plans for residential use. Installation is done professionally. All equipment comes with the use of the company’s mobile app, the inTouch App. In order to purchase an equipment package, customers must first purchase monitoring services from the company. These monthly rates change based on the equipment you purchase.

Those who purchase all their home security equipment up front may have the option of a month-to-month monitoring contract

inTouch Essentials

  • Wireless control panel
  • Motion detector
  • 3 door/window sensors

inTouch Essentials Plus

  • All inTouch Essentials equipment
  • inTouch doorbell camera
  • inTouch Smarthub (bluetooth disarming of alarm)
  • Fire alarm

inTouch Edge

  • All inTouch Essentials Plus equipment
  • inTouch outdoor camera
  • Keyless door lock

Extra Security Equipment

  • Indoor cameras (180 degrees or HD)
  • Outdoor cameras
  • Doorbell cameras
  • Glass break detection
  • CO detection
  • Water sensor
  • Additional door / window sensors

Smart Home Automation Equipment

  • Thermostat
  • Lighting
  • Garage control

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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532 CPI Security Reviews

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    Sort By:

  1. User Score
    10
    April 25th, 2019
    0 people found this review helpful!
    Rep was knowledgeable and quickly addressed my security needs
    Read More
  2. User Score
    10
    April 25th, 2019
    0 people found this review helpful!
    Holly is an excellent sales representative. Thank you Holly for making our choice easy!
    Read More
  3. User Score
    10
    April 25th, 2019
    0 people found this review helpful!
    Natalie was amazing and helped me choose the best system for my families needs!
    Read More
  4. User Score
    10
    April 24th, 2019
    0 people found this review helpful!
    Great Customer Service the young lady was amazing!
    Read More
  5. User Score
    10
    April 24th, 2019 Mount Holly, NC
    0 people found this review helpful!
    Very informative and helpful with all my questions.
    Read More
  6. User Score
    10
    April 24th, 2019
    0 people found this review helpful!
    Phone was answered quickly, agent was great. Took care of my problem.
    Read More
  7. User Score
    10
    April 23rd, 2019
    0 people found this review helpful!
    Outstanding, quick and precise directions. I was even able to solve an additional issue with one of the cameras – excellent team work. Thank you!
    Read More
  8. User Score
    9
    April 23rd, 2019
    0 people found this review helpful!
    Jacob was super helpful in getting me started with the security system. Unfortunately, the lady who called afterwards to confirm my appointment was not helpful. Jacob has confirmed I had an appointment for Tuesday and then I got word that they couldn’t do it anymore. Super frustrating!
    Read More
  9. User Score
    10
    April 23rd, 2019 Florence, SC
    0 people found this review helpful!
    I called to get information on your security services. I spoke with Terry who was extremely polite and thorough. I was delighted with his service.
    Read More
  10. User Score
    10
    April 22nd, 2019 Raleigh, NC
    0 people found this review helpful!
    Myisha was the first person I’ve spoken to at CPI that knew what she was talking about, listened to my concerns, educated me, and fixed the problem. Two hours ago with another rep I was threatening to take my business elsewhere and claim my $1000 start up costs back because the system hasn’t worked properly since it was installed. Now it’s fixed. Two technicians at my home couldn’t fix it, all because they never bothered looking at the transformers.
    Give that girl a raise and give everyone else I’ve encountered some constructive feedback about listening skills. Customer service is more than just being sweet. It means having skills too.
    I hope Myisha gets this feedback. Thanks.
    Read More
  11. User Score
    10
    April 22nd, 2019 Columbia, SC
    0 people found this review helpful!
    Great attention to details in customer service. Fixed issues in prompt way.
    Read More
  12. User Score
    10
    April 22nd, 2019
    0 people found this review helpful!
    Izzy was very professional. After host of verification she assist with my login information assuring that I am the customer. She explained why the questioning and offer any other service she can do for me if I needed anything else. Loved her professionalism. Kept me as a client. Thank you Izzy and CPI.
    Read More
  13. User Score
    10
    April 22nd, 2019
    0 people found this review helpful!
    Representative was knowledgeable and friendly.
    Read More
  14. User Score
    10
    April 22nd, 2019
    0 people found this review helpful!
    Holly was very informative, answered all of my questions and was very polite. Very good first impression CPI!
    Read More
  15. User Score
    10
    April 22nd, 2019
    0 people found this review helpful!
    Great job and very helpful, professional and pleasant to talk with on the phone.
    Read More
  16. User Score
    10
    April 20th, 2019 College Park, MD
    0 people found this review helpful!
    Handled very promptly and professionally
    Read More
  17. User Score
    10
    April 19th, 2019
    0 people found this review helpful!
    Called to get new service. Everything was explained perfectly.
    Read More
  18. User Score
    10
    April 18th, 2019 Mocksville, NC
    0 people found this review helpful!
    Representative was fantastic. friendly and helpful.
    Read More
  19. User Score
    9
    April 18th, 2019
    1 people found this review helpful!
    Had a few questions. Received friendly and helpful customer support.
    Read More
  20. User Score
    10
    April 18th, 2019
    0 people found this review helpful!
    Always get a helpful answer and quick reliable service
    Read More

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Real Customer Reviews

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Our Score
5.5
User Score
6.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99-54.99

Install & Equipment Fee

$99-$299

Contract Length

39-60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

532
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,441