Best Home Security Companys

132 Companies 16,913 Real Customer Reviews

CPISecurity_Logo
Current

What Others Are
Researching Right Now:

#43
CPISecurity_Logo

CPI Security

Only Available in NC, SC, GA, TN, AL, FL, VA, KY, MD, DE, MS, AR

Our Score
5.5
User Score
6.6
Our Score
5.5
User Score
6.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99-54.99

Install & Equipment Fee

$99-$299

Contract Length

39-60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

532

This Review is maintained by Chase Sagum

Review Last Updated: June 21, 2019

CPI Security offers individual and business home security systems in 12 of the 50 U.S. States (primary in the South). They offer home security systems in new homes, to current homeowners, and for businesses. Month-to-month monitoring is available to those who purchase all their equipment up front.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#43
CPISecurity_Logo

6.6
$39.99-54.99
$99-$299

Pros

CPI ‘No False Alarm Guarantee’

A common complaint from home security customers is false alarms. To ensure customers don’t worry about that, CPI has a “No False Alarm Guarantee” that promises a credit to the customer’s account if they receive a fine from the local police department for false alarms. So while the company does not guarantee that no false alarms will go off, they do promise you won’t pay for them. In most cases, false alarms are the result of faulty equipment or installation.

Positive CPI Security Reviews

In 2019, most of the reviews for CPI Security have been positive experiences shared by new customers. The most common praise is the company’s customer service. Reviewers describe their experience with the company as friendly, polite, a great experience, helpful, and knowledgeable.

Video Verification

CPI Security’s home security system video verification is actually quite impressive. According to the CPI Security website, “an alarm event triggers your security cameras to start recording and notifies CPI’s award-winning Central Station.” This recorded video verification allows customers to know there is a real threat, like burglars, or if its nothing to worry about.

Security Systems for Businesses

CPI Security is available for businesses in licensed states. The company specifically caters to retail stores, restaurants, medical offices, and industrial warehouses.

Cons

Undisclosed Fees and Transparency Issues

Although CPI Security Systems boasts free installation, this promise comes with several conditions. For example, the cost of a CPI security system can be extremely high if you don’t own your home, as CPI Security attaches a hefty $299 installation fee for renters. All customers, whether they rent or own, may also be required to pay additional installation fees for second-story security cameras. And though the website says customers can receive up to $2,200 in free equipment, customers are required to purchase upfront a minimum of $99 in monitoring equipment.

Unlike other security companies, CPI Security does not clearly state the details of opening an account or service agreement. Actual monthly rates and contract lengths can vary greatly depending on the customer’s credit rating, and the CPI website yields little information for customers to reference. They do say that their monitoring rates start out at $29.99 per month. We can assume that is for their most basic package – “inTouch Essentials”. In order to receive an accurate quote, customers must first receive credit approval.

Negative Reviews of CPI Security

About half of the CPI Security reviews on Best Home Security Companys are complaints. The most common theme amoung these complaints are as follows:

  • People were unable to get out of their long, 5-year contract with the company. Reviewers warn people to read the entire contract before signing.
  • Not able to get a hold of customer service.
  • Out-dated and fault systems

Limited Availability

CPI Security Systems is only available in the southern region of the United States. They are predominantly in North Carolina, South Carolina, and Georgia, but do have licenses to operate in Tennessee, Alabama, Florida, Virginia, Kentucky, Maryland, Delaware, Mississippi, and Arkansas as well. Those interested in CPI Security systems need to make sure they check the company’s state availability before contacting the company.

Our Recommendation

Despite the initial offerings CPI promises and reactions from consumers, CPI Security has hidden fees, high upfront costs, and long contracts. We encourage you to look for less expensive, higher rated home security systems. View our top-rated home security systems.


CPI Security Packages and Equipment Details

CPI offers three standard packages and offers customizable plans for residential use. Installation is done professionally. All equipment comes with the use of the company’s mobile app, the inTouch App. In order to purchase an equipment package, customers must first purchase monitoring services from the company. These monthly rates change based on the equipment you purchase.

Those who purchase all their home security equipment up front may have the option of a month-to-month monitoring contract

inTouch Essentials

  • Wireless control panel
  • Motion detector
  • 3 door/window sensors

inTouch Essentials Plus

  • All inTouch Essentials equipment
  • inTouch doorbell camera
  • inTouch Smarthub (bluetooth disarming of alarm)
  • Fire alarm

inTouch Edge

  • All inTouch Essentials Plus equipment
  • inTouch outdoor camera
  • Keyless door lock

Extra Security Equipment

  • Indoor cameras (180 degrees or HD)
  • Outdoor cameras
  • Doorbell cameras
  • Glass break detection
  • CO detection
  • Water sensor
  • Additional door / window sensors

Smart Home Automation Equipment

  • Thermostat
  • Lighting
  • Garage control

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

532 CPI Security Reviews

1. Select Your Rating:

122
29
16
8
9
7
1
7
28
305
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    10
    April 18th, 2019
    0 people found this review helpful!
    I was help with the greatest of care. I was told what the problem was and to avoid it the next time. You are great!
    Read More
  2. User Score
    10
    April 18th, 2019 Durham, NC
    0 people found this review helpful!
    Susan helped me get the features I needed on my CPI app. She was extremely personable and helpful!
    Read More
  3. User Score
    10
    April 17th, 2019 Pfafftown, NC
    0 people found this review helpful!
    Brandon was very knowledgeable and fot me a date and time within my time frame immediarely. The other 2 customer service agents i spoke to did not get anything done and has been almost 2 weeks.
    Read More
  4. User Score
    10
    April 17th, 2019
    0 people found this review helpful!
    Lee was great and got me all fixed up!
    Read More
  5. User Score
    10
    April 17th, 2019 Hendersonville, NC
    0 people found this review helpful!
    Friendly, knowledgeable, and prompt. Made the decision easy.
    Read More
  6. User Score
    10
    April 17th, 2019
    0 people found this review helpful!
    Keisha was very instrumental in explaining the CPI services available to me. I really appreciate her ability to adjust my needs and improve/add the services we have had for five years. We had considered canceling CzpI until today.
    Read More
  7. User Score
    10
    April 17th, 2019
    0 people found this review helpful!
    Very professional and informative.
    Read More
  8. User Score
    10
    April 17th, 2019
    0 people found this review helpful!
    The person help me really good, great costumer service,
    Read More
  9. User Score
    10
    April 16th, 2019
    0 people found this review helpful!
    Spoke with Sabrina today. I needed my security certificate to submit to my insurance company. Sabrina walked me through the inTouch app.
    Read More
  10. User Score
    9
    April 16th, 2019
    0 people found this review helpful!
    Your customer service representative was very helpful in trying to resolve a battery issue. I appreciated his patience with me and his professionalism!
    Read More
  11. User Score
    10
    April 16th, 2019
    0 people found this review helpful!
    Great customer service experience.
    Read More
  12. User Score
    10
    April 16th, 2019 Durham, NC
    0 people found this review helpful!
    I have been with CPI for 9 years. They have been very helpful and friendly whenever I needed them. Great example today I spoke with Brandon very knowledgeable and help me with products I wanted to add to my account.
    Read More
  13. User Score
    10
    April 16th, 2019
    0 people found this review helpful!
    I needed to add a camera and the agent was so helpful as always !
    Read More
  14. User Score
    9
    April 16th, 2019 Los Angeles, CA
    0 people found this review helpful!
    CPI has always been very timely in answering my calls, and very helpful with making sure I have the correct department for my concerns. They’ve always been professional and courteous.
    Read More
  15. User Score
    10
    April 16th, 2019
    0 people found this review helpful!
    Excellent customer service. Agent very knowledgeable about product and gave great information!!
    Read More
  16. User Score
    9
    April 16th, 2019
    0 people found this review helpful!
    Good job. The CSR was very courteous and helpful.
    Read More
  17. User Score
    10
    April 15th, 2019
    0 people found this review helpful!
    Very helpful and professional.
    Read More
  18. User Score
    10
    April 15th, 2019
    0 people found this review helpful!
    Brandon was VERY HELPFUL AND PATIENT! The best customer service I’ve had in a long time! Would recommend talking to him anytime!
    Read More
  19. User Score
    10
    April 15th, 2019
    0 people found this review helpful!
    Receive good support for LUIS in customer services. He is really professional and have good actitud with customers
    Read More
  20. User Score
    9
    April 15th, 2019
    0 people found this review helpful!
    She did a great job in assisting me, she seemed genuinely thoughtful in wanting to help me.
    Read More

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

All reviews are moderated by real people at BestHomeSecurityCompanys.com to make sure they provide an assessment of the company being reviews. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

Our Score
5.5
User Score
6.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99-54.99

Install & Equipment Fee

$99-$299

Contract Length

39-60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

532
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,441