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Custom Security Systems

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Our Score
3.4
User Score
7.3

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Our Score
3.4
User Score
7.3
Rank this Company

Ratings Breakdown

Price

Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

10/10 = BEST
2/10

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Time in Business

Total # of years
1978

A+

Customer Support

Good, Bad, Limited
Limited

SDM Rank

Top 100 Company Rank
49

Number of Reviews

User reviews here on BHSC
7

This Review is maintained by Chase Sagum

Review Last Updated: November 29, 2016

Custom Security Systems has been part of the Baton Rouge community since 1978, Custom Security has many long-time employees in all of its on-site departments.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$44.99
$99-499

#2

8.6
$43.49
$35

#3

7.2
$14.99
$229.96

#99
custom_security_systems

7.3
Undisclosed
Undisclosed

Security System Overview

Custom’s alarm systems are user friendly and can be controlled from key fob remotes to your laptop or smartphone. You can be in total control of your home’s security with the many features Custom Security offers. From electric door locks, to glass break detectors, even to a pet immune motion detector, Custom Security has it all. Not only will you have layers of security monitoring your home, but you can also manage your homes energy and environmental functions as well.

The Good

Custom Security Systems is the only security company in Baton Rouge that owns and operates its monitoring station. When you call Customs Security Systems, you are guaranteed never to get and answering machine. Unlike other security companies, Customs offers a year guarantee of the product or they will replace or buy back your equipment at full price. This puts little to no obligation on the customer whatsoever. In addition to many home security options, there are also separate business security systems to choose from.

The Bad

The only bad thing about this company is that there doesn’t seem to be any reported reviews other than the positive reviews that are on the website. This provides a somewhat biased point of view from customers since they are located on the company’s website. There is also no pricing information located on the website.

The Bottom Line

Custom Security Systems has a solid business foundation laid that can help ensure the best quality security service in the area. There are also so many cutting edge add ons and features that make this company stand out above the rest. With all of the guarantees and years of experience, many could argue that it’s hard not to choose Custom Security Systems to secure your home in or around Baton Rouge, LA.

If you don’t live in that area, it’s recommended to look at other top home security companies.

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7 Custom Security Systems Reviews

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  1. User Score
    10
    July 26th, 2016 Baton Rouge, LA
    0 people found this review helpful!
    I am so impressed with Custom Security. My router had to be changed out and a camera had to be changed out. The technician, Brent and Christian were amazing. They even had to call the supervisor over to my home to help resolve my issue. They were all very professional , had to go to the office twice to get something I needed and never once did they Crack or show any sign of frustration. They were here for 4 1/2 hours and didn’t leave until all of my issues were resolved. Thank you very much!
    Read More
  2. User Score
    1
    April 4th, 2016 Baton Rouge, LA
    1 people found this review helpful!
    this company is not truthful, I paid $300.00 for them to reinstall the system and was told they would come back an install what they did not finish after we complete our renovation. When the installer came I was charged $90.00 1 motion detector, that should have been free. I did not get a invoice for the work done. This give me cause to think this money was pocketed. it been 3 weeks and still can’t get a call are the ability to customer service. I want my $90.00 back.
    Read More
  3. User Score
    10
    March 14th, 2016 TX
    0 people found this review helpful!
    We have had nothing but fantastic service, from the sales (Heath) to the monitoring, to the field. Nothing but the best.
    Read More
  4. User Score
    10
    November 12th, 2015 Baton Rouge, LA
    0 people found this review helpful!
    Custom Security is the only security company I would ever trust to have at my home . I know that when I leave my home it is secure with every detail needed for my safety….and when I come back to myhome I can be assured that my safety has not been breached….I never have had a problem with the monitoring staff. I highly recommend custom for your home and personal safety !!!! No matter where you live in B.R. Give them a call – you wont be sorry! They are the best! That’s why all the reviews on this page are great, because custom is great ! My entire family has custom and even down to my married neices and nephew. We would never ever think of using any other security co. And you should’nt either .
    Read More
  5. User Score
    10
    September 23rd, 2015 TX
    0 people found this review helpful!
    I was really pleased with the service I received from Corey, your service technician. He was very prompt, courteous, and professional. He fixed the problem I was having, and explained everything to me in detail. Thank you for sending him out to help me!
    Read More
  6. User Score
    10
    December 22nd, 2014 Baton Rouge, LA
    2 people found this review helpful!
    I have been monitored with them for years, at my home and business. I recently had to let an employee go at 5:00PM on a Friday due to theft and I HAD to remove their code from the system. I could not remember her code and the Service Manager actually came out and fixed me right up!! I did NOT expect them to be able to do this for me last minute but I was soooo glad they did. The girls that answer the phone when I set my alarm off are so sweet too!! They call FAST if I don’t hurry and call though! I see the review below me though and….their technicians work past 5:30PM!! I had one add some window contacts not long ago after work around 5:20PM and it took him a good 45 minutes. If he said that, I would have called his boss!! No one can talk to a customer like that. They wouldn’t be in business. I love Custom. I send everyone to them. They’re a big enough company that they have everything you need but they’re not like ADT where you’re just another customer. Friends have fancy cameras and fire systems with Custom. They’re all pleased as well!!
    Read More
  7. User Score
    0
    September 5th, 2014 Houston, TX
    4 people found this review helpful!
    Had an appointment for 530pm on 9/5/14 the tech called me and said that he don’t work that late so now I’m got an appointment with adt on Monday for 6pm because they will be more than happy for my buissness.
    Read More

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Our Score
3.4
User Score
7.3
Rank this Company

Ratings Breakdown

Price

Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

10/10 = BEST
2/10

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Time in Business

Total # of years
1978

A+

Customer Support

Good, Bad, Limited
Limited

SDM Rank

Top 100 Company Rank
49

Number of Reviews

User reviews here on BHSC
7
Our Score
7.8
User Score
8.6
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$43.49

Up-Front Costs

Activation, Install & Equipment
$35

Technology & Equip.

10/10 = BEST
5/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
1992

A

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,556