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#38
emc_security

EMC Security

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Our Score
5.7
User Score
5.4

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Our Score
5.7
User Score
5.4
Rank this Company

Ratings Breakdown

Price

Monthly Price
$16.95+

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
None

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
1998

A+

Customer Support

Good, Bad, Limited
Limited

Number of Reviews

User reviews here on BHSC
7

This Review is maintained by Chase Sagum

Review Last Updated: November 30, 2016

EMC security focuses on providing technologically enhanced security solutions including motion detectors, panic buttons, door and window sensors, wireless and cellular backups, burglar alarm panels as well as a central monitoring station. EMC products are of exceptional quality and the alarm monitoring is provided on monthly basis at affordable fees, thus, you don’t have to get into any long-term contracts. However, EMC Security only services customers in Atlanta, GA. Customers will need to pay for all their equipment, and EMC falls behind industry leaders in terms of online transparency.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$44.99
$99-499

#2

8.6
$43.49
$35

#3

7.2
$14.99
$229.96

#38
emc_security

5.4
$16.95+
Undisclosed

The Good

  • $16.95 Monthly Rate
  • Flexible Billing Options
  • Free Installation
  • No Contracts

EMC Security provides one of the most affordable and flexible security systems in the industry. At only $16.95 a month, EMC Security costs nearly half as much as most home security systems. And in spite of its low rates, EMC is still able to provide a fully comprehensive system, complete with all three types of monitoring (landline, broadband, and cellular), home automation features such as lighting, climate, and door-lock control, video monitoring, and medical alerts. Through EMC’s mobile app, users can control these features and view video streams remotely at their convenience.

After a free in-home consultation, EMC customers will have their security systems installed absolutely free. Many companies will charge activation or installation fees. EMC is also one of the few companies in the home security industry without long-term contracts. Most companies will lock customers into a three- to five-year contract, occasionally raising monthly rates during the contract, and setting customers up for automatic renewal unless they provide a written statement that they would like to cancel. And because EMC Security doesn’t use long-term contracts on its systems, customers won’t have to worry about paying hefty cancellation fees that, with other companies, can be hundreds, even thousands of dollars.

Customers also have the flexibility to choose their billing options, including: monthly, quarterly or yearly bills and also can choose to include their monitoring fee into their monthly power bill, depending on their power provider.

The Bad

  • Only Available in Atlanta, GA
  • High Upfront Costs
  • Poor Online Transparency

EMC’s excellent rates and flexible plans are only available to residents of Atlanta, GA. Many home security companies have a multi-state reach, some even a nationwide reach. And while EMC customers don’t need to worry about activation or installation costs upfront, they will need to pay for their equipment at the time of installation. Depending on the system requirements for their homes, EMC customers may pay high installation fees.

While EMC is both affordable and flexible, the company offers very little information on its equipment or available home security service plans. To determine if there are any upfront costs, customers will need to reach out to an EMC customer service representative. And though EMC provides a list of operating manuals for equipment that could possibly be included in your system, customers are at the mercy of the free in-home consultation before they can know which equipment specifically will be installed in their home.

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The Bottom Line

EMC provides one of the most affordable home security systems on the market. With no long-term contracts or installation fees, customers are allowed the flexibility to to switch systems without paying expensive cancellation fees. EMC Security also gives their customers the option of being billed monthly, quarterly or yearly basis. Also, customers can have their billed added directly to their power bill, depending on who their energy provider is.

If the customer chooses to bill quarterly or annually and they cancel their service, EMC Security will refund the customer for the remaining months.

People looking into EMC will also need to conduct additional research regarding specific equipment and service options available to them. In short, EMC Security is a solid company with good rates, but customers may consider researching companies with better online transparency and wider availability.

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7 EMC Security Reviews

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  1. User Score
    0
    September 22nd, 2016 Fayetteville, NC
    0 people found this review helpful!
    robocalls. lots of them. annoying.
    Read More
  2. User Score
    10
    September 8th, 2016 Suwanee, GA
    0 people found this review helpful!
    EMC Security has protected our home for over 10 years. The response time for alarms is always within seconds of activation. They did not require us to sign a contract for service. It was interesting that the “not so good” reviews below were from areas that EMC Security does not provide service. Reviews for Atlanta area were all good. Were the reviews from LA and Detroit confused about the company they reviewed?
    Read More
  3. User Score
    9
    February 27th, 2016 Atlanta, GA
    1 people found this review helpful!
    Have been with them for about 4 years so far, and am satisfied with the equipment and service. Had one minor problem with a door magnet that they fixed the next day for free. Response is almost too fast- they send a text, cell call and land line call within seconds of an alarm, and if I don’t respond really quickly, the police are called. That’s the way it’s supposed to work, though, and my problem has been with false alarms that were my own fault. That has been the only time I have been unhappy with them, but was really unhappy with myself.
    I like owning the equipment and having an iPhone app to turn it on and off and check the status. I have an upgraded service that is not dependent on my land line for the system to work. And any tinkering (such as ripping the control unit off the wall) will trigger a full alarm (and the local alarm is deafening). I pay automatically, so the $1 or so a day I pay is not an issue at all. I recommend this company to anyone who values quick response in case of an alarm.
    Read More
  4. User Score
    1
    December 21st, 2015 Dahlonega, GA
    2 people found this review helpful!
    The monitoring is fine. The service if something goes wrong with your system is completely unresponsive. Three days after my system malfunction I still have no idea when someone can come to fix it. They said they would call on Monday morning… I waited by the phone. Nothing. I called and then they said they would start again with someone not coming for a WEEK. Jennifer offered the manager which got me his ANSWERING machine with a message that he would call when he was available. HORRIBLE CUSTOMER SERVICE FROM THE SUPPORT PEOPLE. Go elsewhere. I’m off to the BBB
    Read More
  5. User Score
    10
    March 24th, 2015 Atlanta, GA
    4 people found this review helpful!
    I have had a good solid 3 years experience with EMC and with no complaints whatsoever. Equipment was professionally installed with no hiccups. Customer service has been good and response time is excellent. I will recommend EMC anytime. Plus no contract makes it super great!
    Read More
  6. User Score
    0
    February 25th, 2015 Detroit, MI
    8 people found this review helpful!
    Please stay away. The installers had no idea what he was doing. Very unprofessional! I tried calling about broken equipment and they failed to respond multiple times. I wish I knew of a credible company before I signed up with emc.
    Read More
  7. User Score
    8
    February 18th, 2015 Los Angeles, CA
    1 people found this review helpful!
    Good
    Read More

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Our Score
5.7
User Score
5.4
Rank this Company

Ratings Breakdown

Price

Monthly Price
$16.95+

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
None

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
1998

A+

Customer Support

Good, Bad, Limited
Limited

Number of Reviews

User reviews here on BHSC
7
Our Score
7.8
User Score
8.6
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$43.49

Up-Front Costs

Activation, Install & Equipment
$35

Technology & Equip.

10/10 = BEST
5/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
1992

A

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,556