EMC Security provides one of the most affordable and flexible security systems in the industry. At only $16.95 a month, EMC Security costs nearly half as much as most home security systems. And in spite of its low rates, EMC is still able to provide a fully comprehensive system, complete with all three types of monitoring (landline, broadband, and cellular), home automation features such as lighting, climate, and door-lock control, video monitoring, and medical alerts. Through EMC's mobile app, users can control these features and view video streams remotely at their convenience.
After a free in-home consultation, EMC customers will have their security systems installed absolutely free. Many companies will charge activation or installation fees. EMC is also one of the few companies in the home security industry without long-term contracts. Most companies will lock customers into a three- to five-year contract, occasionally raising monthly rates during the contract, and setting customers up for automatic renewal unless they provide a written statement that they would like to cancel. And because EMC Security doesn't use long-term contracts on its systems, customers won't have to worry about paying hefty cancellation fees that, with other companies, can be hundreds, even thousands of dollars.
Customers also have the flexibility to choose their billing options, including monthly, quarterly or yearly bills and also can choose to include their monitoring fee into their monthly power bill, depending on their power provider.
EMC's excellent rates and flexible plans are only available to residents of Atlanta, GA. Many home security companies have a multi-state reach, some even a nationwide reach. And while EMC customers don't need to worry about activation or installation costs upfront, they will need to pay for their equipment at the time of installation. Depending on the system requirements for their homes, EMC customers may pay high installation fees.
While EMC is both affordable and flexible, the company offers very little information on its equipment or available home security service plans. To determine if there are any upfront costs, customers will need to reach out to an EMC customer service representative. And though EMC provides a list of operating manuals for equipment that could possibly be included in your system, customers are at the mercy of the free in-home consultation before they can know which equipment specifically will be installed in their home.
EMC provides one of the most affordable home security systems on the market. With no long-term contracts or installation fees, customers are allowed the flexibility to switch systems without paying expensive cancellation fees. EMC Security also gives their customers the option of being billed monthly, quarterly or yearly basis. Also, customers can have their billed added directly to their power bill, depending on who their energy provider is.
If the customer chooses to bill quarterly or annually and they cancel their service, EMC Security will refund the customer for the remaining months.
People looking into EMC will also need to conduct additional research regarding specific equipment and service options available to them. In short, EMC Security is a solid company with good rates, but customers may consider researching companies with better online transparency and wider availability.
|Monthly Monitoring Fee||$16.95+|
|Install & Equipment Fee||Undisclosed|
|Cancellation Policy||Fees May Apply|
|System Relocation Fee||Fees May Apply|
|Number of Reviews||20|
|Review Last Updated: January 24, 2020|
Real Customer Reviews
The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.
In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.
Kim Nashville, TN
Jun 29, 2019
They make you pay for upgrades they do. I had an upgrade about only a year ago , and today I was told I have to have another or I want have remote access to my account (which was promised when I had it installed). They have my numbers and all my contact info, but never contacted me. Had two individuals call me and the second said “sorry about that” and hung up on me.
Mildred Jefferson Baltimore, MD
Sep 17, 2018
My system went out on Friday, Sept. 14, 2018. I called their service department and was told the transformer had gone bad and that my system was running off the battery back up. I was told to unplug the battery because once it ran down, my alarm would continue to sound. I was also told that if I wanted someone to come out to look at the system, it would cost me $175. Today, Monday, Sept. 17, 2018, I still have no service and am waiting for some one to get back with me. No mention has been made about crediting my bill for the time my system has been nonoperational and not being monitored. I am looking for another service. I agree with a previous comment. I deserve better.
Ally Williams Cleveland, OH
Aug 9, 2018
My security system quit working 3 weeks after it was activated . It would not allow me to set the alarm when leaving home. I called and reported the problem and was told they would have someone to come out and check the system the next week on a Thursday. I took off work and sat home all day and no one showed up. I called the company back and asked what happened to the service person, and was told my appointment was pushed back for another week. This would have left my home un monitored for about 31/2 weeks. And I am still being charged for the service . No one thought enough to call me and discuss the date change with me. Please use another company that has more experienced in home monitoring and much better customer service. Deserve Better./Conyers ,Georgia
Marcia Atlanta, GA
Jun 21, 2018
The customer service support is the best I've had and I'm comparing that to three other security systems. When my alarm went off, they were calling me before I got a chance to dial their number. The staff at EMC Security are professional, but friendly, understanding and helpful. I can't recommend another company that comes close to their services and equipment offered. I've recommended their security system to a number of people. All who have gone with them are extremely pleased.
Larry Threatt Cleveland, GA
May 30, 2018
Have been a customer of EMC Security for over 17 years at location approximately 65 miles from Atlanta. One upgrade was necessary a few years ago but was easily installed in a timely manner by a highly trained, professional installer, at an extremely reasonable price. I highly recommend EMC Security.
May 30, 2018
Excellent service, great customer service. Love having billing added to power bill. Extremely satisfied customers.
May 29, 2018
We have EMC security for a number of yers and have the strongest trust in the EMC. Changed over from-another company and have a much better experience. THANKS EMC>>
Mar 16, 2018
Our EMC Security system that was promoted to us by their salesman at a separate initial visit, ended up costing us "twice as much" as what we were initially informed by their salesman for very basic security hardware installed. Their wireless plug-in communicator is $450.00 which then did not include, as we were told by their salesman, all of the add on's such as glass breakage, fire, motion decking. So at the time of installation, we paid approximately $800.00, because the installer said our system (which is very basic for a one level coverage) did not include the three exterior door chimes, two glass breakage (which does not chime with the breaking of glass) and a very small key fob. We then had to pay another $130.00, because we were made to feel guilty (by having a pet) by not having their wireless smoke fire detector installed later, even though this was a new construction home with hardwired smoke/fire dectors. Their product is a bait and switch, you believe you are going to get a reasonably priced install and then the installer, after installation, charges you twice as much. He then proceeded to tell me, it was my fault as I simply didn't fully understand the salesman.
Maria Warner Robins, GA
Sep 18, 2017
My Husband inquired about a $3.00 price match on 8/18, The company rep Natalie asked that I send the competing Security company offer by email to them and they will let me know what can be done. He followed up by email twice on the 8/22 with no response. Fast forward to 9/15 our Alarm goes off at 2:30am and after My husband cleared the house and made sure the kids and I were safe. He called the security company because I realized they didn't call me... When he called the center they told him they received a signal but couldn't respond and that he needed to reach out to EMC. Someone called him today to tell him that she put in a request to cancel on August 31st because she said that he requested a cancellation if they couldn't match the 3.00 offer? We pay this company quarterly so our account shouldn't be due for cancellation until October.. Also, why would you cancel someone's security account without any notification by Email, Mail etc. We haven't received anything.. Actually there was know indication that we didn't have service.. we still had remote access to Total Connect which is part of the package but No monitoring?? DON'T TRUST THIS COMPANY WITH YOUR FAMILY SAFETY!
Alice Everett Herndon, VA
Jul 25, 2017
TERRIBLE customer service. My security system was down a WEEK and a DAY. It took a week to get service restored. Management is unresponsive. I reached out to 2 managers - John R and John C over a week ago and no response. There is a reason a family has security and to be without it a week and no explanation from the company or response is UNACCEPTABLE!!! Not worth any savings you think you are getting if you don't feel safe.
May 5, 2017
Walton emc security is a farce. I arm my system daily and remotely and still had items from my home stolen. When I called to cut the bogus service the lady gave me a number for notifications that wasn't even associated with my account. How does someone change the number that's not the account holder. I paid these people for 5 years all to not be protected. This company is rotten and lacks trustworthyness.
Terreta Rodgers Atlanta, GA
Feb 20, 2017
Trouble light was on from 2008 until we cancelled service. They only sent a technician out once and he didn't fix it. Today we selected another company and they want to charge us $150 for a piece that is not shown on the maintenance log as being installed. By the way, they have been charging us $4 per month for the item since 2008. I think we have paid for it many times over.
Jan 27, 2017
I got my system installed almost 3 years ago and so far there have been no problems with it. Except for once, the company responded to an activated alarm within 5 seconds; once it took a bit longer. If you get the wireless system that works on your cell phone, the monthly fee is around $ 23.-
Matt Erlacher Fayetteville, NC
Sep 22, 2016
robocalls. lots of them. annoying.
Sue R Suwanee, GA
Sep 8, 2016
EMC Security has protected our home for over 10 years. The response time for alarms is always within seconds of activation. They did not require us to sign a contract for service. It was interesting that the "not so good" reviews below were from areas that EMC Security does not provide service. Reviews for Atlanta area were all good. Were the reviews from LA and Detroit confused about the company they reviewed?
Michael Moore Atlanta, GA
Feb 27, 2016
Have been with them for about 4 years so far, and am satisfied with the equipment and service. Had one minor problem with a door magnet that they fixed the next day for free. Response is almost too fast- they send a text, cell call and land line call within seconds of an alarm, and if I don't respond really quickly, the police are called. That's the way it's supposed to work, though, and my problem has been with false alarms that were my own fault. That has been the only time I have been unhappy with them, but was really unhappy with myself. I like owning the equipment and having an iPhone app to turn it on and off and check the status. I have an upgraded service that is not dependent on my land line for the system to work. And any tinkering (such as ripping the control unit off the wall) will trigger a full alarm (and the local alarm is deafening). I pay automatically, so the $1 or so a day I pay is not an issue at all. I recommend this company to anyone who values quick response in case of an alarm.
gail cox Dahlonega, GA
Dec 21, 2015
The monitoring is fine. The service if something goes wrong with your system is completely unresponsive. Three days after my system malfunction I still have no idea when someone can come to fix it. They said they would call on Monday morning... I waited by the phone. Nothing. I called and then they said they would start again with someone not coming for a WEEK. Jennifer offered the manager which got me his ANSWERING machine with a message that he would call when he was available. HORRIBLE CUSTOMER SERVICE FROM THE SUPPORT PEOPLE. Go elsewhere. I'm off to the BBB
Lola A Atlanta, GA
Mar 24, 2015
I have had a good solid 3 years experience with EMC and with no complaints whatsoever. Equipment was professionally installed with no hiccups. Customer service has been good and response time is excellent. I will recommend EMC anytime. Plus no contract makes it super great!
Sam Detroit, MI
Feb 25, 2015
Please stay away. The installers had no idea what he was doing. Very unprofessional! I tried calling about broken equipment and they failed to respond multiple times. I wish I knew of a credible company before I signed up with emc.
Jessica Los Angeles, CA
Feb 18, 2015