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#132
eps

EPS Security

Similar to: ADT Security

Our Score
0.7
User Score
5.4

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Our Score
0.7
User Score
5.4
Rank this Company

Ratings Breakdown

Price

Monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
Undisclosed

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
5

This Review is maintained by Chase Sagum

Review Last Updated: January 14, 2017

Engineered Protection Systems, Inc. was founded in Grand Rapids, Michigan in 1955. Over the past decade, EPS has more than doubled in size and is currently ranked the 33rd largest security provider in the nation.

Security System Overview

EPS security offers a variety of residential security systems ranging from: anti-burglary, fire, video surveillance, medical alert and monitoring systems to integrated systems. Home owners can choose to install any one of these systems or a combination of two or more.

The company’s home security systems are comprised of security cameras and sensors set up in doors, windows and other sensitive areas in your home. These detectors are linked to Total Connect 2.0, a notification application for smartphones, iPads and laptops, that gives you realtime information on the state of your home. This application even streams live video feeds of security sensitive areas such as nurseries and play areas. For fire security, the company uses Notifier, the leading manufacturer of fire alarms in the nation, with over 50 years experience in the industry.

The Good

EPS security has over 30 years experience in installing security systems in the greater Michigan area. The company has over 18,000 customers which is testament to good quality. The company has grown over the years and is currently the 33rd ranked security company in the US. Client reviews on the internet give the company high ratings in terms of the quality of security systems and customer service. In addition, the company’s website is well organised and it contains the type of information that any home owner would need on security options.

The company has been certified by a number of of professional associations which include: Factory Mutual (FM), Underwriters Laboratories (UL), Central Station Alarm Association (CSAA) and National Fire Protection Association (NFPA). They offer 24 hours monitoring through their central station.

The Bad

EPS security has concentrated a lot on business security and most of the sophisticated security products that they offer are best suited for business owners. Their website does not give price details per product and the information on the specific details of the different systems is very scanty.

The Bottom Line

A secure home is the dream of every home owner. A good security company should offer high quality security systems coupled with 24/7 monitoring and fast response times. The price charged should also not be too prohibitive when weighed against the benefits that the system offers. Finally, the company should be licensed by the right authorities.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.5
$19.99-$42.99
$0

#2

8.1
$34.99
$99

#3

6.6
$34.95-49.95
$99

#132
eps

5.4
Undisclosed
Undisclosed

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5 EPS Security Reviews

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  1. User Score
    9
    September 12th, 2016 Ada, MI
    0 people found this review helpful!
    A real person answers the phone immediately. If we accidently set off the system, they immediately call. I am extremely satisfied with their system and their service!
    Read More
  2. User Score
    0
    July 25th, 2016 Holland, MI
    0 people found this review helpful!
    Beware and read all fine print and don’t let the sales rep slide over the 3 year contract term. We have sold our house and have to pay another 2.5 years on the contract.
    Read More
  3. User Score
    9
    January 26th, 2016 Grand Rapids, MI
    1 people found this review helpful!
    I have been using EPS at my home for more then fifteen years. We have up-dated it a couple years ago and added cellular/internet communication, instead of phone lines. I have found them to be very quick to respond when we accidentally set it off, so far, thankfully we have never had a break in. We did have a water sensor go off when our sump pump broke during a storm, glad we had added that feature or it would have been a big mess down there.
    Read More
  4. User Score
    0
    October 21st, 2014 Grand Haven, MI
    1 people found this review helpful!
    One of the worst companies I have ever worked with. Their systems do not work properly, Their techs are poorly trained and rude. The call center does not communicate with the operations and tech people. The system is always in fault mode and all they want to do is blame it on the installer who worked for them. The system is basically the most useless alarm system I have ever had If you can find an alternative it will save you a ton of grief.
    Read More
  5. User Score
    9
    October 26th, 2013 Swartz Creek, MI
    1 people found this review helpful!
    Engineered Protection Systems has exceptional customer service 24/7. They are pleasant and will assist if there are any questions or concerns about the system operation. They detected a false sensor signal from my home and contacted me and had a replacement scheduled and installed within 24 hours.
    Read More

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Our Score
0.7
User Score
5.4
Rank this Company

Ratings Breakdown

Price

Monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
Undisclosed

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
5
Our Score
9.0
User Score
8.5
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,852