FE Moran Security Solutions

FE Moran Security Solutions

6.2

Our Score

7.6

User Score

Pros

Although FE Moran has only been around approximately 10 years, the company has already gained a reputation for quality service and state-of-the-art monitoring and was recently named one of the top 50 security companies by revenue in the United States by SDM Magazine.  Part of their success comes from their privately owned and operated UL listed, FM Approved, and Five Diamond Certified central monitoring station, which allows them to provide customers with local, personalized home security monitoring.  FE Moran is one of the top security dealers in the Midwest region.

Cons

One potential downside for all new customers is FE Moran's warranty policy on new home security systems.  Their basic warranty for parts and labor is only 90 days.  If a customer wants an extended warranty or insurance policy they are required to pay an extra $10/month.  Most home security companies provide at least a 1-year parts and labor warranty, meaning that FE Moran is not keeping up with industry minimums when it comes to system warranties.

Our Recommendation

FE Moran is a quality company in the Illinois region that, despite being young, has already established themselves as one of the leaders in the area.  If you are looking for a locally owned and operated company to install and monitor your system then FE Moran would be a great choice.  Keep in mind, however, that if you are interested in insuring your system for longer than 90 days then your monthly bill will most likely be greater than the initial quote. View more companies


About FE Moran Security Solutions

FE Moran offers a basic starting system that is comparable to many others in the industry.  For a 100% wireless, cellular-based system that can be controlled remotely from your phone or computer they install an Interlogix or DMP system.  All new systems include the following equipment:

  • 1 control panel
  • 3 door sensors
  • 1 motion detector
  • 1 keypad
  • 1 key fob
  • 1 smoke detector
  • Sign & stickers
Ratings Breakdown
Monthly Monitoring Fee Undisclosed
Install & Equipment Fee Undisclosed
Contract Length Undisclosed
Cancellation Policy Undisclosed
System Relocation Fee Undisclosed
Number of Reviews 64
Review Last Updated: November 27, 2019

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

64 FE Moran Security Solutions Reviews

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10

Score

Angela Vaughn San Jose, CA

Jan 16, 2020

Awesome customer service

10

Score

Lori Shanahan

Oct 14, 2019

I'm so excited about my new alarm system and 2 camera's. So far the entire process from sales, Megan Yanders to installer, Dakota Wrigley has been flawless. Megan was so patient with me. It took me a while to make a final decision if I was even going to install a new system and she hung in there with me and answered every phone call, text and email. Thank you so much, Megan. Then Dakota showed up to do the install and he was fantastic. Megan had every single piece of equipment ordered that we spoke about and there was not a single problem, every piece of equipment was there. YAY! Sooo, Dakota.... he was really great, totally trusted him right away. He installed everything and then went thru the app with me and explained every bit of it. He was extremely knowledgeable and patient. Dealing with FE Moran has been amazing!

10

Score

Wendy Piang

Sep 26, 2019

Great customer service, product services, installation services and..... Just start my new service and I am really happy with everything.

10

Score

Dan Smith Lebanon, IN

Sep 9, 2019

Been with FE Moran 10 years and service has always been excellent. John is great to work with and very knowledgeable of the products they offer.

10

Score

Bill Fischer Indianapolis, IN

Aug 12, 2019

Solved the problem quickly. Great customer service from the Indianapolis service center.

7

Score

Emily Mahin

Aug 7, 2019

I was not actually a current customer. I had moved into a home that had this system for their security. After fiddling with our security system I accidentally armed our home but did not have the password to unarm it. After a lot of conversing with FE Moran they were able to explain to me over the phone how to shut off my system. Ashley was a huge help.

10

Score

Jayme Butts

Jul 21, 2019

Great service and install of new camera. Guy who provided service was very knowledgeable, friendly, and professional. Would recommend to anyone wanting to own equipment and still be provided great service.

10

Score

Judith Wright

Jul 18, 2019

Chris and Dakota were extremely helpful in installing our FE Moran home system. They spent a good part of the day installing various fixtures. They’re very knowledgeable, offering sound advice on where to place the different fixtures and fully explained how each works. They were super careful with ladders and tools, wearing paper slippers over shoes each time they entered the house - much appreciated. Overall, a very positive experience.

9

Score

Kristen

Jul 17, 2019

Megan was amazing!I'm going through a divorce from leaving an abusive relationship and the alarm contract was in my soon to be ex husband's name and I needed to have it changed to my name. Well after going over several options and even making my home more safer, so I feel safe was such a big deal to me! I couldn't be happier with the results and the work Megan put in and even connected with me on a personal level! Thank you FEMoran!!

10

Score

Jennifer Rickert

Jul 16, 2019

John was very prompt. He was helpful and resolved our door bell issue quickly

3

Score

Rick Mechling

Jul 11, 2019

We've been with this company for many years, even tho they change names all the time. We like Trent but we have had problems with our security system for a while. When I call, the techs tell me to do the things I've already done. We haven't been able to use our system for weeks (low batteries) which they are new. No one from the company has even called us to check on us or to find out why we haven't been arming our system. Switching companies!

10

Score

Karen Morton Monticello, IN

Jun 20, 2019

John was very courteous and helpful in updating my system

10

Score

Jason C

Jun 20, 2019

I am quite happy with FE Moran. Megan was fantastic, I am glad I upgraded to security cameras. She custom fitted other sensors and add-ons to my needs well to my liking. Highly recommend!

10

Score

Tanya

Jun 6, 2019

Overall maintenance. John was very courteous and knowledgeable about my alarm. Took time to answer all my questions. John was exceptional!!!

10

Score

William Ayres

May 30, 2019

Megan Y was a real pleasure to work with on our system. She did take the time to explain the services available, our system and answered all our questions.

10

Score

Nicole Brink

May 30, 2019

Megan is a very wonderful individual to work with. We just signed on and after having a nightmare of an experience with a different alarm company. I interviewed several other companies and this is by far the best to work with because of Megan! Megan made sure I and my husband were well informed down to every last detail! I would highly recommend her and the company and once installed will get back on to, I am sure, write a glowing review on installation and service. Thank you Megan for restoring my faith in alarm companies!

10

Score

Kristie

May 22, 2019

They were very kind on the phone. They installed my alarm within two days. They are a great company.

10

Score

William McGowan

May 15, 2019

Service installation guy John was great. Friendly, installation was very thorough.

10

Score

Chris Benton

May 10, 2019

Installation with John was great!

10

Score

Jimmy Crane Indianapolis, IN

May 3, 2019

Ashleigh was very helpful to schedule and reschedule a service call and John was a very courteous technician who had been to our house last year to replace a battery. The alarm was reset and checked to confirm working OK. Jim Crane

10

Score

Tracy & Sandra Mills Canton, OH

Apr 26, 2019

Megan was extremely helpful getting us a quote for a security system for our new home in a timely manner! Thank you Megan for all your help!!

10

Score

Todd

Mar 29, 2019

Megan is great to deal with! Very professional and works with you.

10

Score

Shane

Mar 27, 2019

Shalena is great! Very courteous and prompt service.

10

Score

Jayme

Mar 21, 2019

Great customer service and installation. Representative was early, very knowledgeable and helpful, and professional. Would recommend anyone to look into them for service if interested in home security. He even fixed a botched installation from a previous company install. Very happy with all aspects of FE MORAN including nice woman that helped set up service!

10

Score

Jackie long

Mar 21, 2019

Ashleigh walked me through resetting my system and was very patient with me. Pleasant and thorough would describe my experience. She checked my system the following day also. Keep she, she is really good!

10

Score

bls

Mar 11, 2019

John did another amazing install for the second house of mine. Fe Moran is my choice for superior customer service and value. Thanks John.

10

Score

Cory Hess Brownsburg, IN

Mar 6, 2019

Had FE Moran service out to our office today for some faults on our fire panel. TJ M was the technician, and absolutely knocked it out of the park again with outstanding product knowledge and customer service. He had everything taken care of in no time at all. It's not often that you meet someone with technical knowledge that also has the ability to carry on a conversation. Two thumbs up and a high five from this reviewer!

1

Score

Tammy Mcknight

Mar 3, 2019

They are out right lairs the tech screwed My computer up cut wires that he had no bussines messing with ask to many question sat down like he was at home hack into my computer and phone when can a week later because the battery and door had stop working already he told my husband that I had screw with Iam not computer savvy so and when I tried to cancel the service the said I signed a contract I did not. Stay far far away from them lairs and more lairs set your own up buy at Amazon

9

Score

Frank Vaughn

Feb 25, 2019

Good service. Fixed issue with alarm quickly.

10

Score

Tony Gray

Feb 22, 2019

The salesman John was great help and the installer did a great job

10

Score

[email protected]

Feb 22, 2019

FE Moran customer service can't be beat.

10

Score

Donna Key Kerr

Feb 20, 2019

Installation was quick and representative explained all items thoroughly.

10

Score

Becky Carver

Feb 15, 2019

Technician was very patient and helpful!

10

Score

David Portish Kennard, IN

Feb 5, 2019

Trent sold us our system and John installed our system,,, both were great ambassadors for FE Moran. Would and will recommend your company to anyone interested.

10

Score

Cindy Bailey

Jan 20, 2019

Chris the technician arrived on time! He was professional and patience with my many questions . Gave me an overview of the many things the alarm system can do on my behalf .. I asked him , so it wasn’t a sales pitch! Fixed the problem fast and made sure I was back on line before he left ..

10

Score

Angelica Vargas Indianapolis, IN

Jan 17, 2019

John come to install the equipment , we was very friendly, and explained with a lot of paciencia all the steps I have to do

10

Score

Travis Braden

Dec 14, 2018

VERY good service. Showed us everything we could ever need to know to use our alarm system.

10

Score

Joe fairbanks Fishers, IN

Dec 7, 2018

Been a long customer to ADT and Xfinity Home Security. Xfinity great on cable , but when it came to security do you’re self a favor and just go with a local company. The Alarm.com cameras are amazing. Night vision if you own a home with very dark spots these cameras can see far and very clear. I cold called F.E Moran and spoke to Megan. Very friendly and had strong knowledge of what I needed and would work best at my home. Price was low per month and worked with me with a low payment. One problem with other companies I told her they all want $550 to $1200 down. Every working professional doesn’t want to fork over that much. My down was much less and they worked with me. Very happy and impressed with Megan how well she handles issues. My tech was Dakota. Younger looking gentleman but don’t let looks or age fool you. This tech knew his stuff and was very good. Very organized and detailed about the job. Overall had a slight worry at first but my sales consultant and tech handled the issue late at night. Alarm.com IR and Night Vision is very strong and sensitive you have to lower sensitivity. Very Happy Customer. JF -Westfield

10

Score

Mark

Dec 7, 2018

The person they sent out to set up our new security system was extremely professional and helpful with my questions. It was a pleasure doing business with them.

10

Score

Chris

Nov 29, 2018

John did an awesome job. He was very knowledgeable and thorough. The experience was great.