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#109
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First Alarm

First Alarm has been in the industry over 56 years, and has an A+ through the BBB.

Our Score
1.8
User Score
--

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Our Score
1.8
User Score
--
Rank this Company

Ratings Breakdown

Price

Cellular monthly price
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Pay balance

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
0

This Review is maintained by Chase Sagum

Review Last Updated: November 29, 2016

With more than 50 years of excellent service, First Alarm has satisfactorily served homeowners and business establishments in North Carolina with home and commercial security systems. Known for its dependable and modern security facilities and professional staff, First Alarm is a great choice for your safety needs whether at home or in the workplace.

We have ranked First Alarm #96 out of 130.
To view the top rated companies, see the table below, or click here.
Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.3
$19.99-$42.99
$0

#2

7.9
$34.99
$99

#3

6.1
$34.95-49.95
$99

#109
first_alarm

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Undisclosed
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Security System Overview

First Alarm offers an intrusion detection system for residential, commercial, maintenance yard, and warehouses. This system includes sensors for windows, doors, glass-break, motion, and duress. First Alarm also offers Fire Alarm systems such as Automatic Fire Alarm, Fire Sprinkler Monitoring, Addressable Fire Alarm, UL & FM, and ADA Compliant. Aside from this, this company also houses a team of certified engineers who can help you with Video Surveillance needs. Video Surveillance is an effective security measure when you possess high value properties inside your building. First Alarm can also help you install an access control system that includes biometric readers, and the following:

  • Medical Alert Systems
  • FirstLink – a web-based security system
  • FirstView – a real-time video service
  • FirstConnect – a virtual access to your security system
  • FirstNet – a streamlined security system
  • Alarm System
  • Fire and Safety
  • Video Surveillance
  • Access Controls
  • Central Monitoring

The Good

First Alarm houses a team of certified engineers and security professionals who are highly skilled in security monitoring and installation. Their staff includes highly skilled professionals who are well-trained and certified in security and surveillance installation. First Alarm offers their clients a convenient payment system as well. A client can choose to pay an alarm bill either through phone or online. Most of all, First Alarm gets an A+ BBB rating.

The Bad

Currently, First Alarm does not have a BBB accreditation. Some of the common complaints from their customers are related to their billing collection. Others have also expressed mild dissatisfaction with their products and services. In the past three years, BBB has recorded at least five major complaints about First Alarm.

The Bottom Line

First Alarm is highly trusted when it comes to commercial and residential security needs. Their wide range of security products and services are highly effective and modern to suit your safety needs and concerns. Whether you need to install a video surveillance at work or in your own home, First Alarm is the ideal choice for their excellent customer service and cost-efficient products.

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Our Score
1.8
User Score
--
Rank this Company

Ratings Breakdown

Price

Cellular monthly price
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Pay balance

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
0
Our Score
9.0
User Score
8.3
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,983