Quick Look at Fluent Home Security
Fluent Security, an Alarm.com service provider, was founded in 2011 and quickly became the largest private home security company in Canada. The company has since expanded to the United States, with headquarters in Lindon, Utah.
Its executives have 70+ years of combined experience in the home security industry.
The company puts an emphasis on smart home security and customer service. Fluent Security’s higher-than-average prices demand added value — Fluent believes that its greater focus on the customer experience provides this value.
We highly recommend customers consider choosing Fluent Home Security.
Fluent Security Reviews
With just over 1,000 customer reviews, Fluent has earned a 3.3-star rating out of 5 stars.
Of these reviews, 37% rated Fluent as 1- or 2-stars. Unfortunately, the largest portion of negative reviews detail that contract renewal practices of the company are out of date. Some outright claim that the company is wholly deceptive.
Yes, the majority of the negative reviews reference contract issues. We’d like to point out that every company that requires contracts will face negative reviews regarding the contract.
Many customers who left negative reviews admitted to a positive experience while they had operating security equipment, but it was when they tried to cancel their contracts that the experience turned into a negative one. We recommend customers compare Fluent’s contract, cancellation policies, and reviews to those of our top home security companies.
That said, the company does have many redeemable qualities and 55% of reviews are 4- or 5-stars. Many customers appreciate Fluent Home Security’s:
- Customer service
- Quality security devices (provided by Alarm.com)
- Knowledgeable tech support representatives
- Quick response times
For example, one satisfied customer recounted:
“Our experience with this company from sales, install, resolving technical issues and day to day monitoring has been excellent.” - Randy
Take a look at the many positive customer reviews for Fluent Home Security.
Fluent Home Security Customer Service
Fluent’s customer service is often the highlight of the company’s most flattering customer reviews. We have no doubt that most customers will be happy with the professionalism and overall quality of customer service received.
How Much Does Fluent Home Security Cost?
While Fluent Security does not disclose monthly monitoring prices on their website, reviews have informed us that they have some of the higher monthly monitoring prices in the home security industry, ranging from $29.99/month to $51.99/month.
We warn customers not to lock into a contract at such high prices unless they are sure of the quality they are going to receive, so we recommend speaking with a Fluent Security representative directly to discuss pricing.
It is unclear how much customers will end up paying for Fluent’s home security equipment, as they do not list their prices on their site. However, Fluent uses Alarm.com, which could cost anywhere from $300 - $1,500 depending on how much equipment you purchase.
Fluent does have some extra fees that potential customers should aware of:
- Moving Fee: $99
- Cancellation Fee: Pay Balance
- Installation Fee: $99+
Customers will likely have to pay out the rest of their contract in order to cancel. One customer reported having to pay $1,900 in order to cancel their contract because their equipment wasn’t working.
Fluent Home Security Products
Alarm.com security products are hit or miss. Unfortunately, they only received a 6.4 overall score on BestHomeSecurityCompanys.com and are ranked #23 (as of December 2022).
There does seem to be a common theme among Alarm.com service providers and high monthly costs, though this may be uncorrelated.
The Alarm.com security devices themselves are priced differently depending on the specific security provider you go with (in this case, Fluent Security). Unfortunately, Fluent doesn’t list prices for their security devices.
Customers do praise these devices as “high-tech” and describe them as having “all the bells and whistles.” They include smart security devices, home automation, energy management, fire & flood detection, and more.
Fluent Home Security offers four different packages for customers to choose from. Unfortunately, pricing is not disclosed on their website.
The most basic package includes the following:
- 24/7 intrusion monitoring
- Heat/smoke monitoring
- Cellular connection
- Email & text alerts
- Fluent Home app
- 2-way voice
- Remote arm/disarm
- 30-day money-back guarantee
As the packages increase in value, customers can choose to add home automation gadgets.
- Security Plus package
- +1 choice of home automation equipment
- Security Plus package
- +2 choice of home automation equipment
- Security Plus package
- +3 choice of home automation equipment
With the Security Silver, Gold, and Platinum packages, customers can choose from the following home automation equipment:
- Video surveillance
- Smart door locks
- Smart lightning
- Smart garage door
- Video doorbell
- Smart thermostat
- Smart water-valve
Home Security Equipment
Customers may also choose any combination of home security equipment to fit their unique needs.
Basic home security equipment available for installation includes:
- Burglar detection
- Smoke alarm
- CO2 detector
- Flood detector
- Control panel
Additional home automation equipment may be added to improve the home security experience.
Fluent sells and installs three different cameras:
- Indoor camera: See live video footage of inside your home.
- Outdoor camera: Alerts sent to your phone when motion is detected.
- Video doorbell: Clear HD image with 2-way audio technology.
Fluent Smart Home App
The Fluent Smart Home app allows homeowners to control their home security system from anywhere.
For example, the app enables customers to:
- Arm and disarm the system
- View live video footage
- Lock and unlock doors
- Adjust smart lighting
- Control smart thermostat
If a setting is changed on the system or a door is unlocked, notifications will alert the homeowner through the app.
Fluent Home Security Warranty
Fluent Security equipment comes with a 90-day warranty. During the first 90 days, Fluent will fix or replace the equipment at no additional cost to the homeowner.
After those 90 days have passed, Fluent will still assist customers with any malfunctioning equipment, but the customer will be charged a fee.
Fluent’s Referral Program
If a customer refers a friend or family member to Fluent and the referral remains with Fluent past the trial period, the existing customer will receive a $200 credit on their account.
Fluent Home Security Experience & Quality
Though the company is just over 10 years old — relatively new in comparison to home security giants like Brinks Home Security or ADT — Fluent Security has recruited an executive team of industry experts.
We are confident that Fluent has the experience needed to address the unique concerns of homeowners and home security.
Fluent had originally been called Titan Alarm, but underwent a rebranding to Fluent Security in 2014. Along with the name change, the company changed its motto to “we speak home,” conveying expertise and a greater focus on customer concerns.
When it comes to overall quality, the company is decent and even excels in some areas (customer service, smart home automation).
But Fluent lags behind many of its competitors in the following areas:
- Complaint Resolution
- Contract Requirements
- Cancellation Policies
- Monthly Price
Because Fluent provides smart home security and home automation services to customers in both the United States and Canada, customers will receive different customer support depending on where they live.
While many customers complain about the contract and cancellation policies, the majority of positive reviews express gratitude for wonderful customer service.
If you have any questions about the equipment, warranty, or contract, we recommend contacting Fluent directly.
The best thing an interested customer can do before buying is research reviews from customers in their area and compare Fluent to the most popular home security companies that provide security services near them. Local home security companies will have a finger on the pulse of home security needs in your area.